admin coordinator

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 We are seeking a proactive and organized Admin Executive to join our team. The ideal candidate will have significant experience in handling administrative tasks, implementing procurement strategies, managing vendor relationships, and ensuring smooth coordination of events. The role requires a strong attention to detail, excellent negotiation skills, familiarity and comfort in using ERP systems and Microsoft Office.
 
 
 
 What You&rsquo;ll Do As The Administration Executive
 
 
 
 Employees employed in the role of Administration Executive shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 
 Administrative Support
 
 
 
 <ul>
 <li>
 Oversee day-to-day administrative operations and provide support to the Admin Manager.
 </li>
 <li>
 Maintain accurate documentation of office supplies, facilities, f ixed assets and other administrative records.
 </li>
 <li>
 Coordinate with internal departments to ensure all admin-related requests are handled promptly and efficiently.
 </li>
 <li>
 Procurement and Vendor Management:
 </li>
 <li>
 Implement procurement strategies to optimize cost, quality, and timely delivery of goods and services.
 </li>
 <li>
 Maintain updated records of orders, delivery schedules, and vendor details.
 </li>
 <li>
 Establish and maintain strong relationships with vendors and service providers.
 </li>
 <li>
 Negotiate prices, contracts, and terms with vendors to achieve the best value for the organization.
 </li>
 <li>
 Inventory and Asset Management:
 </li>
 <li>
 Oversee inventory control and ensure accurate tracking of all office supplies and equipment.
 </li>
 <li>
 Implement best practices for inventory management, including periodic audits and reordering of assets and supplies.
 </li>
 <li>
 Ensure proper documentation and upkeep of fixed asset records.
 </li>
 <li>
 Event Coordination:
 </li>
 <li>
 Coordinate, and execute events of various nature, whether indoor or outdoor, such as team-building activities, corporate meetings, and other organizational events.
 </li>
 <li>
 Liaise with vendors, venues, and internal teams to ensure all event requirements are met.
 </li>
 <li>
 Manage event logistics, including budgeting, scheduling, and post -event evaluation.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Management, or a related field.
 </li>
 <li>
 Minimum of 5-8 years of experience in administration, procurement or event management.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Knowledge and prior experience of bookkeeping is a plus.
 </li>
 <li>
 Proficiency in MS Office and familiarity with ERP systems.
 
 
 </li>
 </ul>
 
 Zones Offers a Comprehensive Benefits Package
 
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: Rotational Shifts
 
 
</div>

Administration Executive

DAVIS PHARMACEUTICALS PVT LTD

HR CoordinatorDepartment: Human Resources Industry: Pharmaceutical Manufacturing Location: Islamabad Job Type: Full-TimeJob SummaryDavis Pharmaceutical Laboratories is looking for a proactive and experienced HR Coordinator to support day-to-day HR operations. The ideal candidate should have hands-on experience in recruitment, onboarding, attendance and leave management, performance appraisal coordination, employee record management, and general HR administration. Candidates with experience in the pharmaceutical industry will be preferred.Key Responsibilities<ul><li>Manage end-to-end recruitment and onboarding activities.</li><li>Maintain employee records and HR documentation.</li><li>Monitor attendance, leave management, and related reporting.</li><li>Coordinate performance appraisal processes.</li><li>Support employee engagement and HR operations.</li><li>Assist in policy implementation and compliance activities.</li><li>Prepare HR reports and maintain HR databases.</li></ul>Requirements<ul><li>Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>2&ndash;4 years of relevant HR experience.</li><li>Pharmaceutical industry experience will be preferred.</li><li>Strong communication, organizational, and MS Office skills.</li><li>Experience with HRIS/ERP systems is an advantage.</li></ul>How to ApplyInterested candidates may send their updated CV on +92 335 5131356 with the subject line.Pay: Rs60,000.00 per monthWork Location: In person

HR Coordinator - Pharmaceutical Industry

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 
Position Overview: 
The Project Coordinator plays a critical role in delivering high-quality customer service to top-tier clients, ensuring strong client satisfaction and adherence to project SLA commitments. This position requires a highly motivated individual who can navigate ambiguity, manage ongoing deployment schedules, and effectively balance multiple competing priorities. 
 
What you will do as the Project Coordinator: 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Coordination of the deployment processes.</li><li>
Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)</li><li>
Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status</li><li>
Working in a team environment</li><li>
Developing firm understanding of the principles and best practices of inventory management.</li><li>
Managing project tools including enterprise, such as Client dashboards, Smartsheets and MS Excel</li><li>
Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.</li><li>
Project management experience is a plus</li></ul> 
 
What you will bring to the team:<ul><li>
Bachelor&rsquo;s degree in IT/Business Administration or any other related field</li><li>
Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills</li><li>
Ability to meet aggressive deadlines</li><li>
Analytical with excellent problem-solving skills</li><li>
Very driven, team-oriented and active participant in accomplishing team goals</li><li>
Ability to work with little or no supervision</li></ul> 

Employees employed in the role of Project Coordinator shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making 
 
Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym. 
 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</div>

Project Coordinator (Field)

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities.
 
 
 
 What You&rsquo;ll Do As The Project Coordinator
 
 
 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Coordination of the deployment processes.
 </li>
 <li>
 Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)
 </li>
 <li>
 Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status
 </li>
 <li>
 Working in a team environment
 </li>
 <li>
 Developing firm understanding of the principles and best practices of inventory management.
 </li>
 <li>
 Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel
 </li>
 <li>
 Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.
 </li>
 <li>
 Project management experience is a plus
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 What you will bring to the team:
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Certificates/Licenses, Etc
 
 
 
 <ul>
 <li>
 N/A
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Strong customer service skills
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to deal with ambiguity.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to meet aggressive deadlines
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Very driven, team-oriented and active participant in accomplishing team goals
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
 
 
</div>

Project Coordinator

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook
 
 
 
 Position Overview
 
 
 
 As a Field Dispatch Coordinator, you will ensure Zones work is performed efficiently &amp; accurately. You will provide consistency in customer deliverables by training &amp; onboarding technicians and engineers, assisting in the preparation of project manuals, performing pilot installations, quality assurance checks, and performing supervisory functions for the Field Services Team.
 
 
 
 What You Will Do As The Field Dispatch Coordinator
 
 
 
 Employees employed in the role of Field Dispatch Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making.
 
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Perform pilot installation for our customers to verify and validate the scope of services and installation scripts.
 </li>
 <li>
 Work with the Project Management Office to prepare project manuals on each project for our technicians and engineers which will outline topics such as:
 </li>
 <li>
 Contact information
 </li>
 <li>
 Escalation procedures
 </li>
 <li>
 Scope of services
 </li>
 <li>
 Installation scripts and processes
 </li>
 <li>
 Schedules and teams
 </li>
 <li>
 Locations and maps
 </li>
 <li>
 Site completion checklists
 </li>
 <li>
 Provide onboarding, training, and support for Field Technicians
 </li>
 <li>
 Perform quality assurance checks and team assessments to ensure:
 </li>
 <li>
 Performance of the complete scope of services as outlined in the SOW
 </li>
 <li>
 Installation scripts and processes are completed, meeting client directed specifications
 </li>
 <li>
 Be available for all escalations and questions as a dedicated technical support resource
 </li>
 <li>
 Route and manage subcontractor work orders
 </li>
 <li>
 Collect and validate appropriate deliverables upon completion for delivery to project manager
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 Bachelor&rsquo;s degree in IT/Business Administration or any other related field
 
 
 
 Required Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience with PC systems, related peripherals, common software programs, and Operating Systems
 </li>
 <li>
 Thorough understanding of the connectivity of devices to LAN and WAN
 </li>
 <li>
 Candidates must possess the ability and willingness to travel, which will include working off-hours, weekends and staying overnight with prior notification
 </li>
 <li>
 Strong interpersonal and customer service skills
 </li>
 <li>
 Ability to communicate internally and externally on all levels and through all mediums.
 </li>
 <li>
 Experience and success in working with various delivery organizations to achieve deliverables
 </li>
 <li>
 Ability to effectively prioritize and execute tasks in a high-pressure environment
 </li>
 <li>
 Ability to work and adapt to change in a fast-paced environment
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Voice and Data cabling experience (Installation, termination, testing)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with Service Desk and ITSM tool suite
 </li>
 <li>
 Concepts of networking fundamentals
 </li>
 <li>
 FTMA operations and field dispatch coordination experience
 </li>
 <li>
 Experience with Service Now
 </li>
 <li>
 Resource supervisory experience
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 07:00 P.M to 04:00 A.M (Pk time)
</div>

Field Dispatch Coordinator

ASK Development

Technical Officer &ndash; Public Response (Helpline 1166)BackgroundThe Federal Directorate on Immunization (FDI), in partnership UNICEF and supported by WHO and other partners, has established a national helpline (1166) to improve public access to accurate health related to routine immunization, polio eradication, and public health awareness.The helpline is a key component of the national risk communication strategy, enabling the public to receive timely responses to their health-related concerns. As the country continues to implement intensified immunization campaigns&mdash;especially for polio and missed routine immunization doses&mdash;1166 plays a crucial role in addressing myths, misinformation, and vaccine hesitancy.To manage technical health queries and support call center operations, Technical Officers are required to ensure quality communication, provide up-to-date public health advice, and strengthen coordination between field programs and the helpline system.Key ResponsibilitiesUnder the direct supervision of the Coordinator the Technical Officer &ndash; Helpline 1166 will:1. Respond to Escalated Health Queries:<ul><li>Address advanced or technical public queries related to routine immunization, polio vaccination, and vaccine safety.</li><li>Guide caregivers and parents on the national immunization schedule, missed doses, and vaccine availability.</li></ul>2. Strengthening Communication on Immunization:<ul><li>Provide clear and evidence-based communication to counter vaccine hesitancy and misinformation.</li><li>Explain the importance of timely immunization, especially for infants and children under five.</li></ul>3. Support Surveillance and Reporting:<ul><li>Flag any reports of adverse events following immunization (AEFIs) or vaccine refusals to supervisors and relevant focal persons for timely follow-up.</li><li>Document trends or recurring issues reported by callers to help inform risk communication strategies.</li></ul>4. Capacity Building of Call Center Agents:<ul><li>Conduct technical trainings and refreshers for 1166 frontline agents to improve their ability to answer immunization and polio-related queries.</li><li>Monitor the quality of health advice being provided and recommend improvements.</li></ul>5. Assist in Emergency Communication:<ul><li>Participate in communication response efforts during special immunization campaigns (e.g., National Immunization Days) or outbreaks.</li><li>Assist the risk communication and media relations team during urgent public health events or misinformation incidents.</li></ul>6. Support Call Center Operations:<ul><li>Help manage daily technical operations at the Sehat Tahaffuz Call Center, ensuring quick escalation and resolution of sensitive queries.</li><li>Be available for extended hours or flexible shifts, particularly during high-demand periods (e.g., campaigns or outbreak responses).</li></ul>7. Qualifications and Experience<ul><li>Minimum 3&ndash;4 years of progressively responsible experience in:</li><li>Routine immunization programs (e.g., EPI, UNICEF-supported RI)</li><li>Polio eradication campaigns or surveillance</li><li>Health communication or community engagement roles in the public health sector</li><li>Call center or helpline support within a healthcare or humanitarian setting</li></ul>8. Languages Required:English, Urdu, PashtoPay: Rs250,000.00 per monthWork Location: In person

Technical Officer Coordination – Public Response (Helpline 1166)

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 It is a full-time ibex. job opening in Pakistan
 </li>
 <li>
 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
 </li>
 <li>
 Exceptional verbal communication skills in English is a must
 </li>
 <li>
 Candidates must possess a clear American accent to easily explain and help the customer base in US
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 <li>
 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

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