administrative coordinator

Excellent Healthcare & PRP Services Inc.

Job Summary We are seeking a dedicated and organized Customer Care Coordinator to join our team. In this role, you will serve as the primary point of contact for clients, ensuring exceptional service and support within a medical or dental office environment. Your ability to communicate effectively and manage administrative tasks will be essential in providing a seamless experience for our patients.Responsibilities<ul><li>Title: Client Care Coordinator / Support</li></ul>Department: AdministrativeWork Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m., Occasional weekends and holidays. Duties &amp; Responsibilities<ul><li>Assist clients with scheduling an admission or first appointment date at the program or facility where they are referred.</li><li>Collect and review referral information upon receipt from the referral source and consult with others as needed to support coordination of services and scheduling of client interviews.</li><li>Work collaboratively with client&rsquo;s funding sources to obtain initial authorizations for reimbursement for intervention and recovery support services.</li><li>If client does not keep assessment appointment, follow up by phone, mail or email and offer to reschedule the appointment.</li><li>Ensure the maintenance of documentation and statistics as required by the agency and funding sources.</li><li>Complete paperwork requirements and maintain quality, up-to-date clinical records, including Outcomes Survey information and information for invoicing; enter necessary information into EHPS. electronic medical records (EMR) system.</li><li>Participate in all assigned meetings, staff development, and training as required.</li><li>Remain in compliance with internal and external policies, procedures, regulations, and standards, including all EHPS&rsquo;s policies and procedures and Quality Assurance Plan,</li></ul>DDAP requirements, State Licensing standards, County Monitoring requirements, and managed care regulations.<ul><li>Collect information from collateral resources to aid in determining diagnosis and need for treatment.</li><li>Model and support health and wellness activities and healthy coping skills for clients.</li><li>Transcribe medical dictation, with absolute accuracy, to provide a permanent record of patient care.</li><li>Demonstrate an understanding of the medicolegal implications and responsibilities related to the transcription of patient records to protect the patient and the business/ institution.</li><li>Operate effectively, skillfully and efficiently designated word processing, dictation and transcription.</li></ul> Other responsibilities  There are a number of standard duties and responsibilities that all employees, irrespective of their role and level of seniority with the EHPS, are expected to be familiar with and adhere to:<ul><li>Comply at all times with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.</li><li>Promote and comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in according with the provision of the HIPPA regulations and all related rules and regulations.</li><li>Comply with the EHPS  protocols on the appropriate use of telephone, email and internet facilities.</li><li>Comply with the principles of risk management in relation to individual and corporate responsibilities.</li><li>Comply with EHPS  policies on diversity and equality both in the delivery of services and treatment of others.</li><li>Manages time appropriately and prioritizes workload to ensure completion.</li><li>Performs other related duties as assigned.</li></ul>Competencies<ul><li>A self-starter who is able to work with minimum supervision.</li><li>Listens attentively.</li><li>Accurate proofreading skills.</li><li>Computer skills.</li><li>Writing Skills.</li><li>Manages and organizes information.</li><li>High motivated and flexible.</li><li>Client centered and organized approach to client care.</li></ul><ul><li>A good team player a confident person.</li><li>Demonstrate a high level of integrity, patience, compassion, care and professionalism in dealing with pressured, unpredictable and sensitive situations in relation to client care.</li></ul>Job RequirementEducation: Minimum of a Associate Degree in Social Work, psychology and mental health counseling or a related field from an accredited college or university.Experience: At least one year of experience in mental health setting preferred. Must understand the accurate proofreading of medical records and understand Time must be set aside to accomplish work correctly.Additional Eligibility Qualifications<ul><li>Excellent people skills, with an ability to partner with a dynamic leadership team.</li><li>Possess personal qualities of integrity, credibility, and commitment to the corporate mission.</li></ul>Job Types: Full-time, Part-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li></ul>Ability to Commute:<ul><li>Baltimore, MD 21215 (Required)</li></ul>Ability to Relocate:<ul><li>Baltimore, MD 21215: Relocate before starting work (Required)</li></ul>Work Location: In person

Client Care Coordinator

Aisles & Abroad

<div>
 
 Position Overview
 
 
 We are seeking a reliable and detail-oriented Remote Scheduling Coordinator to support client coordination and scheduling activities. This entry-level role focuses on managing requests, organizing key details, and ensuring a smooth and efficient experience throughout the coordination process.
 
 
 This position is fully remote and well-suited for individuals who are organized, responsive, and comfortable working in a structured, client-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate and manage scheduling requests using established processes and systems
 </li>
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 Gather and organize client information to support accurate service coordination
 </li>
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 Review details for completeness and ensure all information is properly documented
 </li>
 <li>
 Communicate updates, confirmations, and follow-ups in a timely and professional manner
 </li>
 <li>
 Maintain organized records of interactions and scheduling activity
 </li>
 <li>
 Support a consistent and efficient coordination process from start to finish
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote setting
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online platforms, and scheduling tools
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Fully remote work environment
 </li>
 <li>
 Flexible scheduling structure
 </li>
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 Structured onboarding and guided training
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 Opportunities for increased responsibility based on performance
 </li>
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 Supportive and collaborative team environment
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote position requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy organizing details, supporting client coordination, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Remote Scheduling Coordinator | Entry Level

City of Baltimore

<div>THIS IS A NON-CIVIL SERVICE POSITION
Salary Range:
$56,607.00 - $90,572.00 Annually
Hiring Salary Range:
$56,607.00 - $73,589.00 Annually
Get to Know Us
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&amp;D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Job Summary
This Executive Assistant position provides high-level administrative and operational support to the Commissioner of Health. The role is responsible for managing schedules, communications, records, and logistics while handling sensitive and confidential information. It also serves as a key coordination point between leadership, staff, and the public, ensuring efficient office operations and supporting public health initiatives, including emergency response when needed.
Essential Functions
The Executive Assistant to the Commissioner of Health provides comprehensive administrative and operational support by managing the Commissioner&rsquo;s calendar, scheduling appointments, and coordinating meetings, events, and travel arrangements. The role serves as a central communication hub by screening calls, correspondence, and visitors, responding to inquiries, and directing issues to appropriate parties while ensuring leadership and staff are informed of policies and decisions. Responsibilities include maintaining organized office systems, handling incoming and outgoing mail, and managing records, including highly confidential files and sensitive information with discretion. The assistant composes and prepares professional correspondence, reports, spreadsheets, and presentations, while also supporting budget-related tasks and tracking expenses. Additionally, the role involves preparing meeting spaces, assisting with organizational functions, fostering effective working relationships across departments, and connecting citizens and employees with appropriate resources. The position also supports public health initiatives by participating in emergency response efforts as needed and performing other related duties to ensure efficient and responsive operations.
Minimum Qualifications
Education: A bachelor's degree from an accredited college or university.
AND
Experience: Have five years of experience in performing executive level administrative support work including two years working in a confidential environment.
OR
Equivalency Notes: Have an equivalent combination of education and experience.
Knowledge, Skills, and Abilities
<ul><li>Knowledge of the principles and practices of public administration.</li><li>
Ability to plan, organize and coordinate a program of administrative functions in a governmental organization.
</li><li>Ability to develop, implement and interpret policies, procedures and directives.</li><li>
Ability to research and compile administrative reports and documents and to analyze planning reports and statistical information.</li><li>
Ability to deal with confidential materials and situations with discretion, tact and diplomacy.</li><li>
Ability to communicate effectively, both orally and in writing.</li><li>
Ability to establish and maintain effective working relationships with others.</li><li>
Administrative ability.</li></ul>
Additional Information
Background Check
Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.
Probation
All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER</div>

Executive Assistant (NCS) - Baltimore City Health Department

MedStar Health

<div>About this Job: General Summary of Position 
Plans organizes and coordinates various department activities functions programs or events. Performs diversified administrative duties such as typing scheduling appointments record keeping database administration etc. Maintains statistical data and distribution as required. May coordinate the day-to-day administration of the department and interfaces with staff and public.
Primary Duties and Responsibilities 
<ul><li>
Answers telephone screens and routes calls takes messages and provides prompt and appropriate assistance to callers. Resolves problems/issues or directs callers to appropriate resources. Picks up opens and routes incoming mail and distributes correspondence and other material. Receives deliveries. May be required to transcribe minutes and take dictation. Performs all duties in timely accurate and confidential manner.</li><li>
Arranges/schedules meetings conferences seminars and other related activities for the department and supervisor. Maintains appointment calendars for assigned staff.</li><li>
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.</li><li>
Investigates and resolves problems within scope of authority. Takes initiative to determine appropriate action and resolution of various day-to-day matters issues and projects within scope of authority. Exercises independent judgment with respect to real and potential problems and brings such matters to the attention of appropriate party with recommended action when appropriate.</li><li>
Manages the administrative function of the department. Plans organizes and coordinates special projects programs and/or events for the department. Coordinates the work of office staff with responsibility for workflow and outcome. Resolves problems to ensure efficient operation of the office. Collects and maintains statistics as needed.</li><li>
May assist in the selection training orienting and assignment of department staff. May assist with development of standards of performance management planning. May initiate or make recommendations for personnel actions. Maintains personnel records including licenses if applicable and prepares and submits personnel forms and processes job actions. Prepares and submits weekly payroll data sheets collects and distributes payroll checks and resolves payroll issues within the department.</li><li>
Monitors and orders supplies and requests maintenance of office equipment. Monitors work order request and acts as liaison with vendors and negotiates and resolves problems/issues. Recommends equipment replacement as needed and researches replacement options. Obtains/maintains contracts with maintenance/repair companies.</li><li>
Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.</li><li>
Participates in multidisciplinary quality and service improvement teams.</li><li>
Processes check requests travel requests invoices billing and purchase orders. Prepares weekly or monthly statistical reports of charges to department budget and investigate variances. Maintains accurate database and filing systems for the department.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED equivalent required or</li><li>
Associate's degree business courses preferred or</li><li>
administrative/secretarial training preferred
</li></ul>Experience<ul><li>
3-4 years Administrative/secretarial experience; transcription experience required and</li><li>
Medical office hospital or ambulatory setting preferred
</li></ul>Knowledge Skills and Abilities<ul><li>
Strong working knowledge of Microsoft Word Excel and Access software applications.</li><li>
Excellent verbal and written communication skills.</li><li>
Good problem solving customer service and time management skills.</li><li>
Transcription skills may be required.</li></ul>
This position has a hiring range of : USD $23.19 - USD $40.61 /Hr.</div>

Office Coordinator PRN

<div>About this Job:

Summary of Position: 
MedStar Health is seeking a highly organized and proactive Executive Assistant to support senior leadership and drive operational efficiency across the department. This role is ideal for someone who thrives in a fast-paced, high-visibility environment and can serve as a trusted partner to executive leadership. 
Primary Duties and Responsibilities:<ul><li>
Provide comprehensive administrative support to senior leadership, including complex calendar management, meeting coordination, travel arrangements, and handling high-level communications with professionalism and discretion</li><li>
Lead day-to-day office operations and support department initiatives by managing reports, presentations, special projects, and ensuring deadlines are met</li><li>
Coordinate meetings and events end-to-end, including logistics, materials, minutes, and follow-ups, while maintaining strong relationships with internal and external stakeholders</li><li>
Support financial and operational processes such as invoice tracking, budget reconciliation, supply management, and vendor coordination</li></ul>
Minimal Qualifications:<ul><li>
High School Diploma or GED required; Associate&rsquo;s degree or equivalent experience preferred</li><li>
4+ years of administrative or executive support experience</li><li>
Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint)</li><li>
Strong communication, organizational, and problem-solving skills with the ability to manage competing priorities and maintain confidentiality</li></ul>
Knowledge Skills and Abilities<ul><li>
Typing taking and transcribing minutes.</li><li>
Advanced Microsoft skills to include Word Excel Outlook PowerPoint etc.</li><li>
Ability to compose general correspondence and ability to maintain strict confidentiality.</li><li>
Excellent interpersonal skills including verbal and written communications.</li><li>
Ability to interact professionally with peers associates executives board members medical staff government officials etc.</li></ul>
This position has a hiring range of : USD $59,820.00 - USD $101,836.00 /Yr.</div>

Executive Assistant

Johns Hopkins University

<div>Researchers at Johns Hopkins University is seeking a Clinical Research Coordinator to conduct clinical trials and clinical studies to discover new ways to prevent and treat diseases and other health problems. The Clinical Research Coordinator administratively coordinates clinical protocol implementation, typically for a single study. Will ensure efficient logistical implementation of the study activities and provide administrative support for research-related regulatory issues. 
Specific Duties &amp; Responsibilities<ul><li>
Coordinate all activities of a clinical research study to ensure adherence to protocol and validity of findings.
</li><li>Participate in clinical study start-up meetings.
</li><li>Assist research nurses, study coordinators, principal investigators, and other study personnel in executing protocol-related activities.</li><li>
Explain the study background and rationale for the research to potential and current participants.</li><li>
Contribute to the development of recruitment strategies for participants for assigned study.
</li><li>Implement a variety of techniques for recruitment as appropriate, e.g., print and web-based advertisements, contact referring physicians, participate in community events, etc.
</li><li>Independently conduct the consenting process or ensure consent is obtained on appropriate participants.
</li><li>Schedule participants for required activities and provide any special instructions prior to upcoming tests/exams.</li><li>
Serve as liaison to study participants.</li><li>
Assist with setup of the data collection system and enter and organize data.</li><li>
Assist in coordinating study meetings.</li><li>
Participate in study meetings and provide updates on protocol implementation status and make recommendations on operational issues.</li><li>
Assist with the preparation of submissions to the Institutional Review Board (IRB).</li><li>
Liaison with IRB on administrative matters and facilitate communications with the PI.</li><li>
Conduct literature searches to provide background information.
</li><li>Obtain and maintain excellent operating knowledge of assigned clinical protocol, clinical equipment, and clinical computer systems.
</li><li>Oversee budget expenditures for study operations.</li><li>
Other duties as assigned.</li></ul> 
In addition to the duties listed above<ul><li>
Manuscript preparation assistance.</li><li>
Grant preparation assistance.</li><li>
Conference abstract preparation assistance.</li></ul> 

Minimum Qualifications 
<ul><li>
Bachelor's Degree in a related field.</li><li>
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.</li></ul> 

Preferred Qualifications 
<ul><li>
Master's Degree in nutrition or related field.</li><li>
Experience in research in nutrition and neuroscience.</li></ul> 
Classified Title: Clinical Research Coordinator 
Role/Level/Range: ACRO37.5/03/CD
 
Starting Salary Range: $17.20 - $30.30 HRLY ($45,000 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8:30am-5pm 
FLSA Status: Non-Exempt 
Location: Hybrid/School of Medicine Campus 
Department name: SOM Psy Child and Adolescent Psychiatry
 
Personnel area: School of Medicine</div>

Clinical Research Coordinator (Child and Adolescent Psychiatry)

Enterprise Mangement Solutions Inc

<div>DISCLOSURES 
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job&rsquo;s responsibilities/tasks may be modified and/or expanded over time. The company will inform the personnel member when changes in the respective job description are made. 

ABOUT COMMUNITY WELLNESS OUTPATIENT MENTAL HEALTH CENTER 
Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient services&mdash;including therapy, psychiatric evaluation, medication management, and care coordination&mdash;designed to meet the diverse needs of our clients in a compassionate and culturally responsive environment. 

COMPANY WEBSITE: https://cwomhc.org/ 
 
COMPANY PHONE NUMBER: (667) 309-9920 

HR DEPARTMENT PHONE NUMBER: (410) 782-0028 EXT 10 

HR DEPARTMENT EMAIL ADDRESS: hr@cwohmc.org 

POSITION TITLE: Treatment Coordinator 1 

ALTERNATE TITLE(S): Behavioral Health Treatment Coordinator, Clinical Care Coordinator, Mental Health Care Manager, Clinical Case Manager (Licensed), Behavioral Health Services Coordinator, or Clinical Team Lead &ndash; Treatment Services 

COMPANY: Community Wellness Outpatient Mental Health Center 

ACCOUNTABLE TO: Operations Manager 2 

WORK SCHEDULE: Monday&ndash;Friday, 8:00 AM &ndash; 5:00 PM EST 

CLASSIFICATION: Full-Time, Onsite &ndash; W2<div> 

ACCOUNTABLE FOR: Responsible for coordinating and leading all aspects of client treatment, including weekly clinical sessions, treatment planning, documentation compliance, care coordination, progress monitoring, and ensuring all services meet COMAR 10.21.20 regulatory standards. 
 
BENEFITS PACKAGE: In addition to competitive hourly wages, eligible employees may receive a comprehensive benefits package that includes: 
<ul><li>Paid Time Off (PTO)</li><li>Family and Medical Leave</li><li>Health, Medical, and Dental Insurance Reimbursement or employer-sponsored health insurance coverage, when available</li><li>Supplemental Health and Disability Insurance Options</li><li>Retirement Savings Plan</li><li>Professional Development Support and Continuing Education Opportunities</li></ul></div> 
PROGRAM &amp; REGULATORY CONTEXT

Community Wellness Outpatient Mental Health Center (OMHC) operates under the Code of Maryland Regulations (COMAR) for community mental health programs&mdash;Outpatient Mental Health Centers (10.21.20). Services are:
<ul>
<li>Age-appropriate and culturally responsive</li>
<li>Coordinated with other parts of the behavioral health and somatic healthcare system</li>
<li>Focused on recovery, resiliency, and person-centered care (MdRules)</li>
</ul>
The Treatment Coordinator role is a key position to ensure that evaluation, treatment planning, support services, collaboration, and discharge processes comply with OMHC standards, including evaluative services, treatment planning and documentation, support services, and discharge/continuity-of-care expectations. (Legal Information Institute) 
POSITION SUMMARY

The Treatment Coordinator is a licensed behavioral health professional responsible for:
<ul>
<li>Providing structured, weekly, face-to-face clinical sessions to an assigned caseload of approximately 20 clients</li>
<li>Leading and coordinating all aspects of those clients&rsquo; treatment, including referrals, collaboration, and care transitions</li>
<li>Conducting structured weekly audits of treatment and documentation for assigned clients and their treatment teams</li>
<li>Ensuring that services for those clients fully conform to their Individual Treatment Plans (ITPs) and to COMAR requirements</li>
</ul>
This is a full-time, in-office position with no remote work. The schedule is structured to support a consistent service model:
<ul>
<li>Morning: See 4 of the 20 assigned clients each day (rotating so all are seen weekly) in 45-minute face-to-face sessions. These sessions collectively make up 15 hours per week of direct client intervention.</li>
<li>Afternoon: Provide care coordination, documentation, treatment planning, team leadership, and follow-up for the clients seen that morning and others on the caseload, totaling 25 hours per week of coordination and administrative clinical work.</li>
</ul>
The Treatment Coordinator functions as the Team Lead for the assigned client caseload and associated treatment team members. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES

1. Clinical Evaluation &amp; Assessment

(Aligned with COMAR 10.21.20.06 &ndash; Evaluative Services Provided) (Legal Information Institute)
<ul>
<li>Complete, or ensure completion of, an initial face-to-face diagnostic evaluation and related documentation for each assigned client in accordance with OMHC policy and within required timelines (no later than the second visit).</li>
<li>Formulate and document: presenting problem(s), relevant psychosocial and family history, mental status, risk factors, strengths, functional impairments, and current needs.</li>
<li>When clinically indicated and with proper consent, maintain and document ongoing collaboration with the individual&rsquo;s primary care provider or other somatic providers to support integrated care. (MdRules)</li>
<li>Update evaluative information as clinical status changes or at required review intervals.</li></ul> 


2. Treatment Planning &amp; Documentation

(Aligned with COMAR 10.21.20.07 &ndash; Treatment Planning and Documentation) (Legal Information Institute)
<ul>
<li>Ensure that an Initial Individual Treatment Plan (ITP) is developed no later than the fifth visit following enrollment, using the assessment as the foundation.</li>
<li>Develop ITPs in collaboration with the client, and when applicable, the client&rsquo;s parent/guardian/caregiver, and other members of the treatment team.</li>
<li>Ensure that each ITP includes at minimum:
<ul><li>Current diagnosis</li>
<li>Presenting needs, strengths, recovery goals, and treatment expectations</li>
<li>Specific services and interventions (modality, frequency, duration, and responsible staff)</li>
<li>How services will help the individual manage symptoms and support recovery</li>
<li>Short-term and long-term goals written in behavioral, measurable terms with target dates</li>
<li>Identification of needed referrals and collaboration with other providers or agencies (e.g., PRP, housing, self-help, vocational, substance use services, schools, social services, juvenile services, somatic care). (Legal Information Institute)</li>
</ul></li><li>Conduct monthly treatment plan reviews with each client, revising goals and interventions based on progress, new information, audit findings, or changes in clinical necessity.</li>
<li>Ensure documentation is completed accurately, thoroughly, and within required timeframes for all services provided.</li></ul> 


3. Direct Client Intervention (15 Hours per Week)
<ul>
<li>Maintain a caseload of approximately 20 clients at any given time.</li>
<li>Follow the service model of seeing 4 clients each morning (Monday&ndash;Friday) for 45-minute face-to-face sessions, such that each client is seen weekly, barring cancellations or clinically indicated frequency changes.</li>
<li>During sessions:
<ul><li>Review treatment progress and the client&rsquo;s treatment experience</li>
<li>Address clinical and practical barriers to engagement</li>
<li>Intervene to support treatment compliance, including motivational enhancement, skill-building, and problem-solving</li>
<li>Educate clients about risks and implications of going against medical or clinical advice (AMA), and document such education</li>
<li>Begin or support safety planning when indicated</li>
</ul></li><li>Address client concerns and complaints related to services, and escalate appropriately when needed.</li></ul> 


4. Treatment Coordination &amp; Referral Management (25 Hours per Week)

Afternoon work is dedicated to coordination, oversight, and administrative clinical duties for clients on the caseload, especially those seen that day.
<ul>
<li>Coordinate all aspects of services as described in the ITP, ensuring that services delivered match what is authorized, clinically indicated, and documented.</li>
<li>Communicate regularly with psychiatrists, nurse practitioners, therapists, PRP staff, case managers, and other providers on the treatment team.</li>
<li>Issue and track referrals to internal and external resources, within scope, such as:
<ul><li>Psychiatric rehabilitation / PRP services</li>
<li>Substance use/addictions treatment</li>
<li>Housing and shelter programs</li>
<li>Vocational/educational services</li>
<li>Somatic/primary care providers</li>
<li>Social services, juvenile services, and other community supports</li>
</ul></li><li>Ensure referrals and support services follow the expectations for support services for OMHCs. (Legal Information Institute)</li>
<li>Monitor and document somatic status information in the medical record (past/current medical history, relevant somatic conditions, provider information) in line with OMHC regulations on evaluation and planning services.(Legal Information Institute)</li>
<li>Identify and troubleshoot systemic and individual barriers (transportation, insurance, communication, etc.) and collaborate with internal staff and external agencies to keep care on track.</li>
<li>Participate actively in efforts to retain clients in treatment as long as there is clinical necessity, while planning for step-down or transition when appropriate.</li></ul> 


5. Weekly Treatment &amp; Team Audits (Quality Oversight)
<ul>
<li>Conduct a structured weekly audit of treatment for each client on the assigned caseload, focusing on:
<ul><li>Alignment between services delivered and the ITP</li>
<li>Frequency and duration of services compared to what is planned/authorized</li>
<li>Goal progress, continued clinical necessity, and discharge/transition planning</li>
</ul></li><li>Review the work of assigned treatment team members (e.g., therapists, PRP staff, case managers) for:
<ul><li>Completeness and timeliness of documentation</li>
<li>Clinical appropriateness and adherence to the ITP</li>
<li>Compliance with OMHC, COMAR, payer, and agency documentation standards</li>
</ul></li><li>Identify areas of non-alignment or non-compliance and implement corrective actions (e.g., treatment plan revision, staff coaching, scheduling adjustments).</li>
<li>Update treatment plans as needed based on audit findings, clinical progress, or changes in need.</li>
<li>Document audit activities, findings, and follow-up in the client record and/or quality management tools as required.</li></ul> 


6. Intake, Orientation &amp; Discharge
<ul>
<li>Participate in or conduct intake evaluations for clients who will be part of the Treatment Coordinator&rsquo;s caseload, including orientation to services and review of rights and expectations.</li>
<li>Participate in discharge planning and continuity-of-care processes in accordance with COMAR expectations, including ensuring a documented discharge summary within required timelines that includes reason for admission, reason for discharge, services provided, progress made, diagnosis at discharge, current medications, and follow-up recommendations. (Legal Information Institute)</li>
<li>Promote smooth transitions to higher or lower levels of care, or to other providers/agencies, when medically necessary.</li></ul> 


7. Team Leadership &amp; Staff Support
<ul>
<li>Serve as the Treatment Team Lead for assigned clients.</li>
<li>Provide day-to-day clinical direction, coaching, and feedback to team members delivering services to those clients.</li>
<li>Identify and address performance issues related to clinical documentation, timeliness, or adherence to the ITP and COMAR standards.</li>
<li>Recognize and affirm staff accomplishments and effective care.</li>
<li>Promote a collaborative, recovery-oriented, and culturally responsive team culture.</li></ul> 


8. Meetings &amp; Supervision
<ul>
<li>Participate in weekly clinical supervision when required by license and agency policy.</li>
<li>Meet weekly with the Operations Manager for caseload review, program updates, and operational coordination.</li>
<li>Meet weekly with a Human Resources representative to support staffing, training, and compliance matters as they relate to assigned clients and staff.</li>
<li>Meet weekly with a Finance representative to review billing, productivity, authorization, and payer requirements as they relate to caseload and service delivery.</li>
<li>Attend all required team meetings, case conferences, and agency trainings.</li></ul> 


MINIMUM QUALIFICATIONS

Licensure &ndash; State of Maryland (one or more of the following):
<ul>
<li>Licensed Clinical Professional Counselor (LCPC)</li>
<li>Licensed Graduate Professional Counselor (LGPC)</li>
<li>Licensed Certified Social Worker (LCSW)</li>
<li>Licensed Certified Social Worker&ndash;Clinical (LCSW-C)</li>
<li>Licensed Clinical Marriage &amp; Family Therapist (LCMFT)</li>
<li>Licensed Graduate Marriage &amp; Family Therapist (LGMFT)</li>
<li>Licensed Master Social Worker (LMSW)</li>
<li>Licensed Bachelor Social Worker (LBSW)</li>
<li>Licensed Clinical Alcohol and Drug Counselor (LCADC)</li>
<li>Licensed Graduate Alcohol and Drug Counselor (LGADC)</li>
<li>Certified Associate Counselor&ndash;Alcohol and Drug (CAC-AD)</li>
<li>Certified Supervised Counselor&ndash;Alcohol and Drug (CSC-AD)</li>
<li>Advanced Practice Registered Nurse &ndash; Psychiatric Mental Health (APRN-PMH)</li>
<li>Certified Registered Nurse Practitioner &ndash; Psychiatric Mental Health (CRNP-PMH)</li>
<li>Licensed Psychologist</li>
<li>Registered Psychology Associate</li>
</ul>
Candidates must hold an active, unencumbered Maryland license/certification in one of the above categories. 
EXPERIENCE &amp; SKILLS
<ul>
<li>Prior experience in outpatient mental health, community mental health, or related behavioral health settings strongly preferred.</li>
<li>Knowledge of recovery-oriented, person-centered, and trauma-informed care principles.</li>
<li>Strong skills in clinical assessment, treatment planning, and documentation.</li>
<li>Demonstrated ability to coordinate care across multiple providers and systems.</li>
<li>Ability to lead a multidisciplinary treatment team, provide constructive feedback, and support quality improvement.</li>
<li>Strong organizational skills and ability to manage time, competing priorities, and regulatory deadlines.</li>
<li>Comfort with electronic medical records and basic computer applications.</li>
<li>Reliable transportation for occasional travel to community sites where services are rendered.</li></ul></div>

Licensed Professional Counselor

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