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adpe technician desktop support camp arifjan kuwait active secret clearance required

Akima

<div>Company Overview:
<p></p><p><b>
Work Where it Matters</b></p><p></p><p><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</p><p></p><p><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</p><p></p><p><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p></p><p><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</p><p></p><p><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p><p></p><p><br>
Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.</p>
Description:
<p>
Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.</p><p><br>
</p><p>To join our team of outstanding professionals, apply today!</p>
Responsibilities:
<ul><li><p>
Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.</p></li><li><p>
Installs and configures network printers.</p></li><li><p>
Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.</p></li><li><p>
Joins client computers to Microsoft Active Directory domains.</p></li><li><p>
Configures Microsoft Outlook and manages personal folders in all versions of Outlook.</p></li><li><p>
Installs, configures, and maintains security software on military computer systems.</p></li><li><p>
Repairs and maintains desktop and laptop hardware.</p></li><li><p>
Performs other duties as assigned.</p></li></ul>
Qualifications:
<ul><li><p>
Must be a US citizen with an active Secret, or higher level, security clearance.</p></li><li><p>
High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants:
</p><ul><li><p>valid U.S. passport.</p></li><li><p>
valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license.</p></li><li><p>
valid U.S. driver&rsquo;s license.</p></li><li><p>
medical qualifications, self-identify current visa sponsor &amp; employer.</p></li><li><p>
a copy of your Civil ID and/or work visa.</p></li></ul></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a details medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.
</p></li><li><p>Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-18875 Work Type: On-Site</div>

ADPE Technician (Desktop Support) - Camp Arifjan, Kuwait (Active Secret Clearance Required)

C3EL

<div><h2 class="jobSectionHeader"><b>Overview:</b></h2>
<div>
<div><div><p><b>Job Title:</b> Help Desk Tier I Support</p>
<p><b>
Security Clearance:</b> Secret</p>
<p><b>
Location</b>: Camp Arifjan, Kuwait</p>
<p><b><i>
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</i></b>)</p><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<div>
<div><div><p>C3EL is seeking a Help Desk Tier I Support to join our team in Camp Arifjan, Kuwait. In this role, you'll be the first line of defense for resolving technical issues by providing timely troubleshooting, guidance, and support for computers, networks, and related systems. You'll deliver clear, customer-focused assistance while keeping operations running smoothly and efficiently.</p>
<p><b>
Responsibilities will include, but not be limited to:</b></p>
<ul>
<li>Perform laptop imaging and deployment.</li>
<li>Conduct basic IP and network connectivity troubleshooting.</li>
<li>Create and manage user accounts within a Microsoft domain environment.</li>
<li>Add and remove computers from the domain.</li>
<li>Assign users to appropriate groups and apply necessary permissions.</li>
<li>Create and manage Exchange mailboxes.</li>
<li>Diagnose and resolve user email-related issues.</li>
<li>Troubleshoot and configure printers, including mapping shared printers.</li>
<li>Document all support actions and troubleshooting steps for reporting and tracking purposes.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Minimum Qualifications:</b></h2>
<div><div><div><ul><li>An Active, in-scope US Government issued <b>Secret</b> clearance.</li>
<li>Due to the nature of the work and contract requirements, <b>US Citizenship is required.</b></li>
<li>Must have a minimum of seven (7) years of experience with IT systems.</li>
<li>Must have a minimum of four (4) years in IT customer support.</li>
<li>Must have a minimum of two (2) years experience in a military environment.</li>
<li>Must have one (1) of the following required certifications: A+CE or CCNA-Security or CND or Network+CE or SSCP.</li>
<li>Able to travel to support mission up to 10%.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Education:</b></h2>
<ul><li>Associate's degree in Networking, OR eleven (11) total years of recent specialized experience.</li></ul></div>

Help Desk Tier I Support

<div><h2 class="jobSectionHeader"><b>Overview:</b></h2>
<div>
<div><div><p><b>Job Title:</b> System Administrator Tier II Support</p>
<p><b>
Security Clearance:</b> Secret</p>
<p><b>
Location</b>: Camp Arifjan, Kuwait</p>
<p><b><i>
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.</i></b>)</p><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Description:</b></h2>
<div>
<div><div><p>C3EL is seeking a System Administrator Tier II Support to join our team in Kuwait. In this role, you'll provide advanced administration, troubleshooting, and support for enterprise-level systems and networks. You'll ensure the stability, security, and performance of critical infrastructure by applying updates, monitoring server health, and leveraging enterprise management tools. As a key member of our technical team, you'll help maintain seamless operations while ensuring compliance with DoD standards and security requirements.</p>
<p><b>
Responsibilities will include, but not be limited to:</b></p>
<ul>
<li>Provide Tier II system administration support, including troubleshooting escalated issues from Tier I.</li>
<li>Monitor system health, performance, and availability, ensuring mission-critical systems remain operational.</li>
<li>Implement security patches, configuration changes, and updates to maintain compliance with DoD standards.</li>
<li>Manage Active Directory accounts, permissions, and group policies.</li>
<li>Perform routine server backups, disaster recovery procedures, and system restores when required.</li>
<li>Support the configuration and deployment of servers, storage systems, and enterprise applications.</li>
<li>Maintain and enforce best practices across systems and networks.</li>
<li>Collaborate with network, security, and help desk teams to resolve complex technical issues.</li>
<li>Document system configurations, procedures, and troubleshooting steps for knowledge continuity.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Minimum Qualifications:</b></h2>
<div><div><div><ul><li>An active, in-scope US Government issued <b>Secret</b> clearance with SCI eligibility.</li>
<li>Due to the nature of the work and contract requirements, <b>U.S. Citizenship is required</b>.</li>
<li>Must have <b>one (1)</b> of the following required certifications: Security+ CE, CCNA, CySA+, GICSP, GSEC, CND, or SSCP.</li>
<li>Must have knowledge and familiarity with reviewing and deploying vendor updates for security patches.</li>
<li>Must have knowledge with storage technologies such as Storage Area Network (SAN) or Network Attached Storage (NAS).</li>
<li>Must have knowledge with server performance tuning and monitoring tools.</li>
<li>Must have knowledge with server configuration and management tools (Microsoft System Center Operations manager (SCOM) and System Center Configuration Manager (SCCM)).<br>
</li>
<li>Must have network troubleshooting skills and knowledge of networks.</li>
<li>Must have technical documentation skills.</li></ul><br>
<p></p>
</div>
</div></div><h2 class="jobSectionHeader"><b>Education:</b></h2>
<ul><li>Bachelor's degree plus 6 years related work experience and 2 years in military environment OR an Associate's degree plus 7 years of recent specialized experience, OR 11 total years of recent specialized experience.</li></ul></div>

System Administrator Tier II Support

Trace Systems Inc.

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 Senior SATCOM Engineer - FLOATER
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 : Camp Arifjan, Kuwait
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 The Senior SATCOM Engineer will be responsible for designing, installing, maintaining and supporting Local Area Network (LAN), Wireless Area Network (WAN) and Voice over Internet Protocol (VoIP) infrastructures. Provide high-level technical support for voice and data network systems, creates and maintains network documentation, maintains hardware and software standards, and works projects as needed in order to upgrade to new and/or improved communication equipment and procedures.
 <br/>
 <br/>
 <ul>
  <li>
   Provide Tier 2 and/or Tier 3 network support for complex enterprise WAN and LAN environments.
  </li>
  <li>
   Deliver Tier 2 and/or Tier 3 support for advanced RF systems.
  </li>
  <li>
   Troubleshoot, identify root causes, and resolve network and system issues.
  </li>
  <li>
   Monitor and resolve service requests in accordance with established SLAs.
  </li>
  <li>
   Review and assist in developing desktop management policies and procedures for enterprise use.
  </li>
  <li>
   Support establishment and enforcement of best practices for network management, including configuration, monitoring, patch management, and security.
  </li>
  <li>
   Operate and maintain Satellite Modems, Redundancy Switches, associated cables and interconnects; Up/Down Converters; High Power Amplifiers (HPAs); Low Noise Amplifiers (LNAs); Low Noise Block (LNB); waveguide joints and connections; Intermediate Frequency (IF) cables and connections; Antennas and motors; Solid State Power Amplifiers (SSPA); Antenna Control Units (ACU); HVAC units; Uninterruptible Power Supplies (UPS); and Generators (if applicable).
  </li>
  <li>
   Utilize Test Measurement and Diagnostic Equipment (TMDE) beyond Built-In-Test (BIT) capabilities for maintenance and troubleshooting.
  </li>
  <li>
   Manage and maintain telecommunications installation supplies and daily inventory.
  </li>
  <li>
   Operate and maintain Satellite Radios.
  </li>
  <li>
   Operate FDMA and TDMA modems.
  </li>
  <li>
   Operate and program iDirect, Linkway modems, and/or hubs.
  </li>
  <li>
   Manage all assigned terminals.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).
  </li>
  <li>
   Due to the nature of the work and contract requirements, US Citizenship is required.
  </li>
  <li>
   Minimum of ten (10) years of experience supporting installation, repair, troubleshooting, or maintenance of satellite communications electronic systems or equipment.
  </li>
  <li>
   At least ten (10) years of experience operating and maintaining tactical satellite systems, including antenna controllers, SSPA, LNA/LNB, up/down converters, fiber optic/coax/Ethernet cables, FDMA and TDMA modems, and modem hub operations.
  </li>
  <li>
   Proven expertise with commercial and military satellite TDMA/FDMA modems.
  </li>
  <li>
   Required certifications: Network+ and Security+.
  </li>
  <li>
   Able to travel to support mission up to 75%.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering or Computer Science preferred, OR an Associates degree plus 12 total years of recent specialized experience, OR a certification plus 15 total years of recent specialized experience, OR 20 total years of recent specialized experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Trace Systems
  <br/>
  <br/>
 </strong>
 Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
 <br/>
 <br/>
 <strong>
  To Apply:
 </strong>
 We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text &lsquo;tracejobs&rsquo; to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
 <br/>
 <br/>
 Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
</div>


Senior SATCOM Engineer - FLOATER

<div>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title:
 </strong>
 Field Service Representative (FSR)
 <br/>
 <br/>
 <strong>
  Job Location:
 </strong>
 Camp Arifjan, Kuwait
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 Trace Systems is seeking an experienced Field Service Representative (FSR) to support training, platform installation, operational field support, and network management for forward-deployed operations in the CENTCOM region. The primary location is Arifjan, Kuwait, with frequent travel throughout Iraq and Syria, and potential TDY assignments to Europe, Asia, and South America. The role requires the ability to operate in deployed environments, troubleshoot service issues, perform maintenance, and install, configure, and test VSAT and terrestrial Internet caf&eacute; services.
 <br/>
 <br/>
 MWR Internet Connect Program is a satellite and terrestrial communication program that provides deployed US service members and support staff contractors with Internet access at deployed locations. The FSRs are the customers&rsquo; first contact with the MWR Internet Connect Program as the most direct and immediate source of feedback for system performance, operational expectation, and overall operational value. Trace Systems is looking for FSRs with the ability to navigate the deployed environment, resolve service problems, perform maintenance, and install, configure, and test VSAT and terrestrial Internet cafe systems.
 <strong>
  This position is part of a pipeline, meaning it's not currently open but may become available in the near future.
  <br/>
  <br/>
 </strong>
 <strong>
  FSRs Will Be Responsible For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communications equipment and services.
  </li>
  <li>
   Troubleshooting VSAT, LAN, and WLAN hardware using test instruments and diagnostic tools.
  </li>
  <li>
   Preparing VSAT, and baseband equipment for installation by inventorying, testing, or modifying equipment as required.
  </li>
  <li>
   Cabling assemblies and associated VSAT and LAN devices IAW established standards and Government-articulated design, fabrication, and installation specifications.
  </li>
  <li>
   Candidate shall support the execution and evaluation of VSAT, LAN and WLAN and related equipment and technologies during its use in operational theaters.
  </li>
  <li>
   Candidate shall coordinate the introduction of Internet cafe related technologies and equipment with various operational commands and/or Agencies and their supporting organizations.
  </li>
  <li>
   Candidate shall facilitate the distribution, deployment, installation, training, and preventive maintenance of Internet cafe equipment in each operational theater working with DISA, operational commands, and other as necessary.
  </li>
  <li>
   Candidate will be required to work 72 hours per week.
  </li>
  <li>
   Candidate shall be on call to provide 24x7 onsite support to operational forces conducting real world operations.
  </li>
  <li>
   Shall develop formal practices and procedures for the operational fielding of Internet cafe sponsored technologies.
  </li>
  <li>
   Travel to support mission ~50%.
  </li>
  <li>
   Living and operating in austere and rugged contingency combat environments.
  </li>
  <li>
   Travel throughout the region as needed, including to small FOBs and bases across the CENTCOM AOR.
  </li>
  <li>
   Carrying up to 50 pounds for distances of up to &frac14; mile.
  </li>
  <li>
   Working outside for extended hours in temperatures exceeding 100&deg;F.
  </li>
  <li>
   Bending, kneeling, or crawling to route cables under, inside, and on top of vehicles.
  </li>
  <li>
   Working on ladders and multi-story buildings to install antennas.
  </li>
  <li>
   Living and working in deployed contingency environments (shared cafeteria, shared bath/sleeping quarters, limited amenities).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Due to the nature of the work and US Government requirements, this position requires an active, in-scope Secret clearance.
  </li>
  <li>
   Due to US Government requirements, US Citizenship is required.
  </li>
  <li>
   Experience with ISP/OSP cabling, VSAT, Cisco routing and firewall technology, IP fundamentals, and desktop &amp; peripheral technologies.
  </li>
  <li>
   Must be in good health and have the ability to successfully complete medical examinations as dictated by the U.S. Army (CRC).
  </li>
  <li>
   Working understanding of Army/Marine Corps logistic forms policy and procedures or need to understand basic military concepts.
  </li>
  <li>
   Possess a current United States Passport valid at least until 2027.
  </li>
  <li>
   Possess a valid United States Driver&rsquo;s License in good standing.
  </li>
  <li>
   Must be able to obtain a valid FBI background check to obtain Kuwait residency visa.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualification
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Military signal or telecommunications background.
  </li>
  <li>
   Experience with remote VSAT communications systems.
  </li>
  <li>
   Experience with basic networking and network protocols.
  </li>
  <li>
   Understanding of military organizations and Infantry/Combined Arms operations.
  </li>
  <li>
   Prior military instructor experience.
  </li>
  <li>
   Proficient with Microsoft suite applications.
  </li>
  <li>
   Prior experience working overseas is a plus.
  </li>
  <li>
   Minimum of 4 years working with applicable technologies.
  </li>
  <li>
   Knowledge of the Visa process for in Theater locations such as Iraq, UAE, Jordan, Saudi Arabia or Kuwait.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school or trade school diploma.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Trace Systems
  <br/>
  <br/>
 </strong>
 Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.
 <br/>
 <br/>
 <strong>
  To Apply:
 </strong>
 We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text &lsquo;tracejobs&rsquo; to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems
 <br/>
 <br/>
 Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.
</div>


Field Service Representative (FSR)

<div>Company Overview:
<p></p><p><b>
Work Where it Matters</b></p><p></p><p><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</p><p></p><p><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</p><p></p><p><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p></p><p><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</p><p></p><p><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration</p></li><li><p>
Works within a small continuous improvement focused team</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management</p></li><li><p>
Performs other duties and assignments as required</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa</p></li><li><p>
You must be able to meet all health requirements</p></li><li><p>
Must be able to pass a detailed medical and dental exam</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software</p></li><li><p>
Demonstrated strong customer service skills are mandatory</p></li><li>
Excellent interpersonal skills are required</li><li><p>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-18643 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Buehring (Secret Clearance Required)

<div>Overview:
<div>
This position description is subject to change at any time as needed to meet the requirements of the program or company.</div><div></div><div><b><br>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>Supply Supervisor reports directly to the TLSF Manager. Responsible for oversight, supervision and directing assigned Supply Department's operations for the Retail Activity. Provides centralized retail supply and maintenance support; responsible for aspects of supply supervision work (e.g., inventory management, storage management, labeling, property utilization) related to depot, local, or other supply activities. Supervises and provides guidance and oversight of the Central Shipping and Receiving Activities within the TLSF. Responsible for supervision and management of several warehouse facilities, with an emphasis on planning, assigning and reviewing the work of subordinate Supply Technicians engaged in the purchase, receipt, storage and issuance of supplies. Supervises some Supply Technicians who work in geographically remote areas and are not seen on a daily basis. Reports to TLSF Manager. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Supervises Supply Technicians located at Camp Arifjan, and remotely for Supply Technicians located at geographically dispersed locations.</li><li>
Direction and oversight to include overseeing day-to-day warehouse operations, at Camp Arifjan as well as other geographically dispersed locations, as it relates to the retail supply operations.</li><li>
Development, implementation and evaluation of operational methods and procedures, monitoring workflow and stock levels of assigned facilities, and reviewing and authorizing requisitions.</li><li>
Plans and coordinates workloads to optimize the use of resources.</li><li>
Establishes programs to meet normal mission and contingency mission requirements.</li><li>
Prepares, analyzes and briefs reports using trend analysis and indicators to identify potential risks or those identified by Management and/or the Customer.</li><li>
Monitors and evaluates the work performance of the Supply Technicians to ensure they are in compliance with contractual and all Army regulations pertaining to assigned tasking.</li><li>
Ensure safeguarding of all Army Property and Equipment</li><li>
Coordinates with Project Management Office to meet mission taskings.</li><li>
Establish and update an internal and external SOP detailing operations to accomplish contract requirements for supply support</li><li>
Establishes polices and guidelines to include a property control system to control, protect, preserve, and maintain all Government property.</li><li>
Establishes DODAAC account to facilitate shipment from military shipping points.</li><li>
Monitors the stock levels of supply facilities within the Area of Operations (AOR).</li><li>
Travel throughout the theater of operations to conduct internal audits of retail activities to assure operation in conformance with the FAR, DOD and department policies and procedures.</li><li>
Operates and provides guidance for the Central Shipping and Receiving activities within the TLSF throughout the AOR.</li><li>
Establishes and maintains automated and manual accounting records and turn-ins.</li><li>
Reviews and verifies quantities received against purchase requests and shipping documents.</li><li>
Processes inventories, surveys, and warehousing documents.</li><li>
Prepares, annotates and distributes shipping documents</li><li>
Ensures inventories are performed in accordance with established procedures</li><li>
Instructs personnel performing warehouse duties in loading, unloading, segregation, dunnage, pelletizing, and selection of stock and storage areas.</li><li>
Oversees property disposal storage functions</li><li>
Ensures application of special procedures for handling, storing, packaging and shipping retrograde material.</li><li>
Recommends additions and deletions to authorized stockage list.</li><li>
Maintains accounting records of property disposal activity.</li><li>
Manages controlled, critical and reserve stocks and operational readiness floats.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li><b>Security Clearance:</b><ul><li>
Ability to obtain a National Agency Check with Inquires (NACI) to obtain a Common Access Card (CAC)</li></ul></li><li><b>
Education / Certifications:</b> <i>One-year related experience may be substituted for one year of education if a degree is required.</i><ul><li>
High School diploma or GED required, some college preferred.</li></ul></li><li><b>
Experience</b>: <i>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience.</i><ul><li>
A minimum of five years of experience in Supply operations.</li><li>
Experience with a customer service-oriented company.</li></ul></li><li><b>
Skills &amp; Technology Used</b>:<ul><li>
Must have a working knowledge of Microsoft Office suite.</li><li>
Ability to learn automated supply management systems.</li><li>
Must be able to obtain a Forklift license.</li></ul></li><li><b>
Supervisory / Budgetary Responsibilities:
</b><ul><li>Supervises Supply Technicians directly at Camp Arifjan and remotely for Supply Technicians located at geographically dispersed locations.</li><li>
Reviews Purchase Requests to ensure available funding prior to submittal.</li><li>
Managing manning and Paid Time Off (PTO)</li><li>
Tracking and following up regarding mandatory compliance training</li><li>
Updating ICAMS</li><li>
Validating certificates of completion in SharePoint Virtual Training Record (VTR)</li><li>
Safety inspections</li><li>
Interacting with subordinates ensuring policies and procedures are followed.</li><li>
Vehicle usage</li><li>
Upholding company policies, such as dress code, schedules and breaks, safety etc.</li><li>
Reoccurring training is completed prior to suspense date and before personnel are approved for PTO and before departing.</li><li>
Resolving personnel conflicts at the lowest level possible.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

Supply Supervisor

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