advisor i

Population Services International

<div>
 <strong>
  Location: Any DISC Country (Nigeria, Uganda, Malawi, Zambia, Kenya, Mozambique, Pakistan); strong preference for Pakistan (Karachi) or Kenya.
  <br/>
  <br/>
 </strong>
 <strong>
  Location type: Remote Eligible - Location subject to manager approval
  <br/>
  <br/>
 </strong>
 <strong>
  Reports to: Senior Advisor I, Monitoring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   If you are unsure if you are in an eligible location, please visit our Career page for more details.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Welcome to PSI!
  <br/>
  <br/>
 </strong>
 PSI is a network of locally rooted, globally connected organizations working to achieve consumer-powered healthcare &mdash; people-centered health systems that ensure quality, affordable care wherever and whenever it is needed. Our origins in sexual and reproductive health have grown into a broader mission. Today, we work with the public and private sectors as well as local communities, prioritizing people&rsquo;s voice and choice and developing solutions to meet their essential health needs. Over the past five decades, we have helped push boundaries, break taboos, set trends, and develop innovative solutions to complex global health challenges.
 <br/>
 <br/>
 Do you want to join PSI to help make it easier for all people to lead healthier lives and plan the families they desire? Read on!
 <br/>
 <br/>
 <strong>
  Join us!
  <br/>
  <br/>
 </strong>
 The Delivering Innovation in Self-Care project (DISC), supports PSI&rsquo;s vision to reimagine healthcare by increasing awareness, availability, and access to contraceptive self-care methods like self-injection that give women greater power and control over their sexual and reproductive health. In partnership with Ministries of Health, healthcare provider networks, and other key stakeholders, DISC is integrating self-care methods into health systems, bringing care closer to consumers, and amplifying their voice, choice, and agency. The DISC project is expanding geographical presence by scaling DISC high impact practices through partnerships in existing countries (Uganda, Nigeria, Malawi) as well as expanding into new countries (Zambia, Mozambique, Kenya, Pakistan, and Ethiopia).
 <br/>
 <br/>
 To support this scale-up, PSI seeks an Advisor I, Monitoring, who will support the monitoring functions of the DISC project scale-up across existing and new countries. This includes supporting the implementation of activities to strengthen the generation and use of high-quality routine data, driving program performance in line with PSI and global best practices. The Advisor I, Monitoring will work closely with project monitoring staff based in implementation countries, as well as the DISC project global M&amp;E and dashboard teams to ensure timely and accurate reporting and visualization of monthly data and analytics. The Advisor may increasingly be involved in the design of monitoring and digital health activities of multiple regions. May contribute to internal capacity building efforts across the PSI network.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitoring: Support the implementation of PSI&rsquo;s data transformation agenda, with particular focus on strengthening the timely use of real-time, high-quality data and deeper analysis of data to better inform implementation and performance management decision making by country teams and programs. Develop and oversee implementation of fit-for-purpose monitoring plans. Provide support to ensure data quality and consumer data protection standards are followed. May provide remote and in-country monitoring assistance to build capacity of network members to effectively manage, quality assure and use routine data.
  </li>
  <li>
   Program Management: Support the development, review, and documentation of M&amp;E plans. Support activity budgeting, monitoring of project timelines, and reporting.
  </li>
  <li>
   Thought Leadership/Knowledge Management: Support the implementation of information systems to provide relevant, timely and high-quality routine monitoring data for country teams and programs. Support the thought leadership agenda by using data systems to provide data visualizations for use in internal and external briefs, webinars, and reports. Support the development of knowledge products for internal and external dissemination.
  </li>
  <li>
   Representation: Represent the monitoring function for the department, project, or headquarters team internally within the PSI network. May present monitoring results to donors and other external audiences. Facilitates webinars internally, may present externally.
  </li>
  <li>
   Fundraising: Contribute to new business development by drafting M&amp;E plans for proposals. Provides guidance on budgeting to ensure adequate resources for monitoring activities.
  </li>
  <li>
   Embody PSI&rsquo;s values: Measurement, Pragmatism, Honesty, Trust, Collaboration, and Commitment.
  </li>
  <li>
   15-50% international travel
   <br/>
   <br/>
  </li>
 </ul>
 Time percentages listed above are not exact. They are estimates and may change. This is also not an exhaustive list of all tasks that an incumbent is expected to perform but is instead a summary of the primary responsibilities and requirements of the job. The incumbent may be asked to perform duties not included above. PSI reserves the right to revise job profiles at any time based on changes to the required job responsibilities.
 <br/>
 <br/>
 <strong>
  What You'll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master&rsquo;s Degree (or international equivalent) in a related field (e.g., MPH, MSc).
  </li>
  <li>
   At least 3 years of related work experience. Equivalent combination of related education and experience may be substituted.
  </li>
  <li>
   Experience implementing M&amp;E plans, including routine data collection, data quality assurance, and promoting data use for decision-making (preferably for public health interventions).
  </li>
  <li>
   Experience using management information systems (e.g. DHIS2) and data analysis and visualization tools (e.g. PowerBI)
  </li>
  <li>
   Ability to provide monitoring assistance to PSI network.
  </li>
  <li>
   Ability to solve problems with creativity and analyze complex issues using in-depth evaluation of variable factors.
  </li>
  <li>
   Ability to operate with limited supervision and latitude for independent judgment to achieve desired outcomes.
  </li>
  <li>
   Ability to develop and maintain relationships with internal and external colleagues. Able to work as a member of a team and independently.
  </li>
  <li>
   Ability to lead development of the M&amp;E approach for proposals and identify potential new business opportunities.
  </li>
  <li>
   Proficiency in Microsoft 365.
  </li>
  <li>
   Exceptional interpersonal and communication skills, both verbal and written. Ability to interpret data and explain findings to non-technical audiences.
  </li>
  <li>
   Proficiency in a relevant language other than English preferred.
  </li>
  <li>
   Cultural humility and respect.
   <br/>
   <br/>
  </li>
 </ul>
 We know that a long list of requirements may be discouraging, but don&rsquo;t let imposter syndrome or the confidence gap get in the way of you applying &mdash; we&rsquo;d love to hear from you.
 <br/>
 <br/>
 <strong>
  Why Work at PSI?
  <br/>
  <br/>
 </strong>
 PSI's work is about enabling families to live happy and healthy lives&mdash;we think this should apply to our employees, too.
 <br/>
 <br/>
 <ul>
  <li>
   Diversity &amp; Inclusion: PSI affirms its commitment to diversity and believes that when people feel respected and included, they can be more honest, collaborative, and successful. Want to be involved in our DEI work at PSI? We have a council made up of PSIers that drive, sustain, and deepen our DEI practices.
  </li>
  <li>
   Health &amp; Wellness: In all of our locations, PSI offers a comprehensive benefits package that offers health, financial planning, family care, and flexibility for work life fit. For U.S. based benefits visit www.psi.org/careers to learn more!
  </li>
  <li>
   Time Away: We want you to take time away when you need it. PSI offers a competitive leave package. On top of our leave, some PSI offices offer a compressed work week throughout the year, giving you additional work-life flexibility.
  </li>
  <li>
   Learning &amp; Development: PSI is committed to your career growth. Through PSI&rsquo;s job architecture, there are many potential career paths you can follow depending on your skills and interests. Additionally, PSI University, our learning management system, offers hundreds of courses, hosts org-wide trainings, offers Great Manager/Leader trainings, as well as a mentorship program for all staff levels.
  </li>
  <li>
   Innovation &amp; Collaboration: With over 53 years of insight, PSI reimagines how to bring quality healthcare closer to those who need it most. Innovation requires stepping out of comfort zones, and our employees are encouraged to think beyond boundaries, collaborate to drive impact, challenge conventions, and pioneer new solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Salary Ranges:*
  <br/>
  <br/>
 </strong>
 PSI is committed to pay equity and transparency. We ensure pay meets the market within each country. This approach minimizes our impact on local talent markets and allows PSI to attract and retain employees, while staying cost-competitive.
 <br/>
 <br/>
 Actual base salary compensation will be determined by factors such as a candidate&rsquo;s qualifications, experience, internal equity, external market analysis, and other business factors permitted by law. Hiring above the mid-point of the range below would not be typical in order to allow for potential future salary growth.
 <br/>
 <br/>
 Please note that those hired outside of the US will be employed through the local PSI office. Pay and benefits may be commensurate with the role and practices of the local office, including payment in local currency. Details will be provided during interview process.
 <br/>
 <br/>
 <strong>
  About PSI
  <br/>
  <br/>
 </strong>
 Did you know that we have over 3,000 &ldquo;PSIers&rdquo; working across the globe in 40 different countries? We&rsquo;re a diverse group with a wide range of backgrounds from the medical industry to the music industry, all with unique skills we bring to the job. We value self-motivated people with a track record for getting things done in tough situations. We take our work seriously, but not ourselves.
 <br/>
 <br/>
 <strong>
  Interested in Learning More?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   About PSI: Who we are, how we work, and the challenges we seek to solve.
  </li>
  <li>
   PSI Career site
  </li>
  <li>
   Featured Projects: Flagship &amp; Priority Projects
  </li>
  <li>
   Where We Work: PSI&rsquo;s Global Network
  </li>
  <li>
   Follow PSI Online: LinkedIn, Facebook , Twitter , YouTube
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PSI is proud to be an Equal Opportunity Employer
 </strong>
 and encourages applications from individuals regardless of actual or perceived race, religion, tribal belonging, color, sex, age, national origin, disability, sexual orientation, marital status, personal appearance, matriculation, political affiliation, family status or responsibilities, gender identity or expression, pregnancy, childbirth, related medical conditions or breastfeeding, genetic information, amnesty, veteran, special disabled veteran or uniform service member status or employment status. PSI is a safe, inclusive workplace that welcomes people from all backgrounds and walks of life, and it&rsquo;s reflected in our diverse community.
 <br/>
 <br/>
 References will be required. The successful candidate will be required to pass a background check. For US based positions: Must be authorized to work in the United States. N.B. PSI
 <strong>
  will not
 </strong>
 consider work visa sponsorship for this position.
 <br/>
 <br/>
 If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: newhiresupport@psi.org or call (202)785-0072.
 <br/>
 <br/>
</div>


Advisor I, Monitoring

Methodist Health System - NE and IA

<div><div>Why work for Nebraska Methodist Health System?<br>
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care &ndash; a culture that has and will continue to set us apart. It&rsquo;s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient&rsquo;s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.</div><div></div><div>
Job Summary:</div>
Location: Methodist Fremont Health<br>
Address: 450 E 23rd St. - Fremont, NE<br>
<br>
Scheduled Hours: Monday - Friday, 7:30am-4:00pm; may vary depending on needs of business.<br>
<br>
Responsible for supporting day-to-day Human Resources generalist activities for an assigned customer group, including stay interviews, employee inquiries, benefits, payroll, and compliance with organizational policies and legal regulations. Serves as the first point of contact for general HR inquiries, escalating complex or specialized issues to HR Leadership and Centers of Excellence (CoEs) as appropriate. Additionally, coordinates and implements system-wide HR initiatives as directed by HR leadership.<div></div><div>
Responsibilities:</div><div>
Essential Functions</div><div></div><div>
Primary HR Support &amp; Issue Escalation (40%)</div><ul><li><div>
Serve as the initial point of contact for general HR inquiries and guidance. Direct employees to HR leadership and Centers of Excellence (CoEs) for specialized support. Escalate complex or sensitive issues to HR leadership to ensure timely and effective resolution.</div></li></ul><div></div><div>
HR Program Delivery &amp; Communication (20%)</div><ul><li><div>
Facilitate the delivery, coordination, and support of HR initiatives, programs, and services. Partner with HR leadership and cross-functional departments to implement system-wide efforts such as employee engagement, wellness, performance management, and professional development programs. Ensure consistent communication and understanding of these initiatives.</div></li></ul><div></div><div>
HR Process Administration &amp; Employee Experience (20%)</div><ul><li><div>
Assist in administering HR systems and processes including onboarding, orientation, employee surveys, stay and exit interviews, recognition programs, and other engagement-related activities to enhance the employee experience.</div></li></ul><div></div><div>
Community Engagement &amp; Talent Outreach (10%)</div><ul><li><div>
Promote NMHS as an employer of choice through outreach and engagement initiatives. Represent the organization at job fairs, university events, and networking functions. Support HR-led community engagement strategies aimed at attracting a diverse and qualified workforce.</div></li></ul><div></div><div>
Collaboration with Centers of Excellence (CoEs) (10%)</div><ul><li><div>
Partner with CoEs to support the execution of HR initiatives and operational needs, ensuring alignment with organizational goals and consistency across HR functions.</div></li></ul><div></div><div>
Schedule:</div><div>
Monday - Friday, 7:30am-4:00pm; may vary depending on needs of business.</div><div></div><div>
Job Description:</div><div>
Job Requirements</div><div></div><div>
Education:</div><ul><li><div>
Bachelor&rsquo;s degree in Human Resource Management, Business Administration, related field or equivalent combination of education and experience.</div></li></ul><div></div><div>
Experience:</div><ul><li><div>
Minimum 2-4 years Human Resource experience preferably with broad exposure for a variety of Human Resource Advisor activities and working with management.</div></li></ul><div></div><div>
License/Certification:</div><ul><li><div>
N/A</div></li></ul><div></div><div>
Skills/Knowledge and Abilities:</div><ul><li><div>
Working knowledge of multiple Human Resources disciplines.</div></li><li><div>
Strong interpersonal and communication skills.</div></li><li><div>
Ability to manage multiple priorities.</div></li><li><div>
Ability to handle sensitive and confidential information.</div></li><li><div>
Conflict resolution and problem-solving skills.</div></li><li><div>
Ability to influence all levels within the organization.</div></li></ul><div></div><div>
Physical Requirements:</div><div></div><div>
Weight Demands</div><ul><li><div>
Light Work &ndash; Exerting up to 20 pounds of force.</div></li></ul><div></div><div>
Physical Activity</div><ul><li><div>
Not necessary for the position (0%):</div><ul><li><div>
Climbing</div></li><li><div>
Crawling</div></li><li><div>
Kneeling</div></li></ul></li></ul><ul><li><div>
Occasionally Performed (1%-33%):</div><ul><li><div>
Balancing</div></li><li><div>
Carrying</div></li><li><div>
Crouching</div></li><li><div>
Distinguish colors</div></li><li><div>
Lifting</div></li><li><div>
Pulling/Pushing</div></li><li><div>
Standing</div></li><li><div>
Stooping/bending</div></li><li><div>
Twisting</div></li><li><div>
Walking
</div></li></ul></li></ul><ul><li><div>Frequently Performed (34%-66%):</div><ul><li><div>
Grasping</div></li><li><div>
Keyboarding/typing</div></li><li><div>
Reaching</div></li><li><div>
Repetitive Motions</div></li><li><div>
Sitting</div></li><li><div>
Speaking/talking</div></li></ul></li></ul><ul><li><div>
Constantly Performed (67%-100%):</div><ul><li><div>
Hearing</div></li><li><div>
Seeing/Visual</div></li></ul></li></ul><div></div><div>
Job Hazards</div><ul><li><div>
Not Related:</div><ul><li><div>
Chemical agents (Toxic, Corrosive, Flammable, Latex)</div></li><li><div>
Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)</div></li><li><div>
Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)</div></li><li><div>
Equipment/Machinery/Tools</div></li><li><div>
Explosives (pressurized gas)</div></li><li><div>
Electrical Shock/Static</div></li><li><div>
Radiation Alpha, Beta and Gamma (particles such as X-ray, Cat Scan, Gamma Knife, etc.)</div></li><li><div>
Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or</div></li><li><div>
photochemical means)</div></li><li><div>
Mechanical moving parts/vibrations</div></li></ul></li></ul><div>
About Methodist:</div><div>
Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.</div><div><br>
Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.</div></div><div></div>

HR Advisor I - Full Time - Days

Concentrix

<div><div><div><div><div><b>Location</b></div>
<div>Giza, Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as Sales Support at Concentrix!</div>
<h2 class="jobSectionHeader"><b>
Description</b></h2>
<h2 class="jobSectionHeader"><b>The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.</b></h2>
<div>
In this role, you will:</div>
<ul>
<li>Become the voice and face of Concentrix&rsquo;s clients for our valued customers. Handle inbound inquiries via phone, email, and chat, providing exceptional service and support throughout the sales journey.</li>
<li>Act as a trusted advisor and advocate for customers. Actively listen to their needs, identify pain points, and recommend solutions that best suit their requirements.</li>
<li>Possess a deep understanding of products and services. Be able to clearly explain features, benefits, and value propositions, providing accurate and timely information.</li>
<li>Proactively address customer concerns and troubleshoot issues. Work collaboratively with internal teams to resolve problems efficiently and ensure customer satisfaction.</li>
<li>Contribute to exceeding sales targets and customer retention objectives. Be a key driver of success.</li>
</ul>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Achieve specific sales targets and maximize sale opportunities.</li>
<li>Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs</li>
<li>Maintain broad knowledge of products, pricing, promotions, and procedures</li>
<li> Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (&lsquo;KPIs&rsquo;)</li>
<li> Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures</li>
<li> Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer</li>
<li>Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer</li>
<li>Prepare complete and accurate work including appropriately notating accounts as required</li>
<li>Participate in activities designed to improve customer satisfaction and sales performance</li>
<li>Answer billing questions by talking through components of customer accounts</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>Minimum of high school diploma with 3 to 6 months of sales experience is preferred</li>
<li>Excellent communication, interpersonal, and negotiation skills. Thrive in a fast-paced environment and build rapport with diverse audiences.</li>
<li>Ability to fluently communicate in the required language of support, both written and verbally</li>
<li>Ability to multi-task, prioritize effectively, be flexible and adaptable to changes, and meet deadlines consistently.</li>
<li>Basic computer navigation skills and PC Knowledge</li>
<li>Ability to work as a team member, as well as independently</li>
<li>Dependable with proficient attention to detail</li>
<li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li>
<li>Able to rotate shifts, as needed</li>
<li>Strong problem-solving and analytical abilities. Can quickly assess situations, identify root causes, and develop effective solutions.</li>
<li>Courteous with a customer-centric mindset. Passionate about exceeding expectations and delivering exceptional service.</li>
</ul>
<p><b>Based on location and/or program, additional experience/skills may be required</b></p>
<p><b>
Locations:</b></p>
<p>
6th of October</p></div></div></div><div></div>

Customer Service - Sales Advisor Vacancies - English Speakers

<p>The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</p><p><b>Essential Functions / Core Responsibilities</b></p><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p><b>Candidate Profile</b></p><ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul><p>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</p><p>Supplemental Geographical Information</p><p>RECRUITER ENTER THE APPLICABLE LANGUAGE :</p><p>GERMANY - This job description does not apply to employees in Germany.</p><p>UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><p><b>PHILIPPINES</b></p><ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><p><b>INDIA</b></p><ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul><p><b>Disclaimer</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>Location :</p><p>Language Requirements :</p><p>Time Type :</p><p>Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area</p>

Customer Service Advisor - Arabic Speaker - Abudhabi

<div><div><div><div><div><b>Location</b></div>
<div>İzmir, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
İzmir</p></div></div></div><div></div>

Customer Service - Turkish

Customer Service - English

<div><div><div><div><div><b>Location</b></div>
<div>Ankara, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Join Concentrix Today!</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.</div><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities</b></h2>
<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or service</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Candidate Profile</b></h2>
<ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader"><b><br>
</b></h2>
<h2 class="jobSectionHeader"><b>Career Framework Role</b></h2>
<div>
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.</div>
<h2 class="jobSectionHeader"><b>
Supplemental Geographical Information</b></h2>
<div>
RECRUITER ENTER THE APPLICABLE LANGUAGE:</div>
<p>
GERMANY - This job description does not apply to employees in Germany.</p>
<p>
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION</p><br>
<p></p>
<p>
PHILIPPINES</p>
<ul><li>Minimum of two years of college education. No prior call center experience is required</li></ul>
<ul><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul><br>
<p></p>
<p>
INDIA</p>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Confirm customer understanding of the solution and provide additional customer education as needed</li></ul>
<ul><li>Ability to learn including strong problem solving skills</li></ul>
<ul><li>Demonstrate strong probing and problem solving skills</li></ul>
<ul><li>Should be able to handle complex queries</li></ul>
<ul><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader"><b>
Disclaimer</b></h2>
<div>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div>
<p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p>
<p>
Location:</p>
<p>
Ankara</p></div></div></div><div></div>

Content Moderator - English

Search 3995+ Advisor i jobs near you this January. New roles added regularly across leading industries. Apply today.