advocate

Gallagher

<div><b>Introduction</b><br>
<div>
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they&rsquo;re free to grow, lead, and innovate. You&rsquo;ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you&rsquo;re not just improving clients' risk profiles, you&rsquo;re building trust. You&rsquo;ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you&rsquo;re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.</div><div><br>
</div><br>
<b>Overview</b><div><br>
The Gallagher National Risk Control Team is now the Gallagher Claims and Risk Consulting Team. This new team is equipped with experts, processes and solutions to help you meet the evolving nature of risk. As risk evolves, so has Gallagher with tools and programs to help you proactively meet these challenges now and in the future. Gallagher's Claims and Risk Consulting team includes more than 100 safety and risk control professionals across the country with in-depth knowledge of current and emerging regulations, safety and health management, and operational exposures. The position is full-time remote.</div><br>
<br>
<b>How you'll make an impact</b><br>
<ul><li>
Consult on appropriate claims strategy with brokers and clients</li><li>
Analyze claims and policies for reporting claims to insurers</li><li>
Report claims in timely and appropriate manner</li><li>
Manage communications between clients, insurers and brokers to move the claims process forward</li><li>
Advocate for clients to maximize results</li><li>
Negotiate with insurers to ensure proper defense counsel arrangements, granting of consents to settlement and otherwise, and timely issuance of coverage letters
</li><li>Exercise judgment in escalating complicated or high-exposure claims
</li><li>Engage proactively to drive the claims process in a timely and appropriate manner</li><li>
Provide insight and claims information during claims reviews and sales pitches</li><li>
Assist the broker team with questions on claims, policy language reviews, and presentations to current and prospective clients</li><li>
Maintain claims information and documentation in approved diary system and databases</li></ul>
<br>
<b>About You</b><br>
<ul><li>
3 years of relevant claims experience, with adjuster experience preferred</li><li>
Advanced proficiency with Microsoft Word, Outlook, Excel, and PowerPoint</li><li>
Exceptional verbal, written and interpersonal communication skills, including responsiveness</li><li>
Excellent analytical, time management, and organizational skills, including ability to multi-task, prioritize, and manage large volumes of information</li></ul><div>
#LI-MS1</div><br>
<div></div>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

Advocate

DISTRICT ATTORNEY RICHMOND COU

<p></p><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Victim Advocate
</b></h1></div><div><div><div><div><ul><li>DISTRICT ATTORNEY RICHMOND COU
</li></ul></div></div><div><div>Posted On: 05/08/2026
</div></div><div><div><ul><li>Full-Time
</li></ul></div></div><div><div><div>Location
</div><div>STATEN ISLAND</div>
</div></div></div><div><div><div><ul><li>No Exam Required
</li></ul></div></div><div><div><div><div>Department
</div><div>Victim Services Unit</div>
</div></div></div><p></p><div><div><div>Salary Range:</div>
<div>$60,000.00 &ndash; $65,000.00</div>
</div></div></div></div><div><div><p><b>Save</b></p>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2></div>
<div><div><div>RICHMOND COUNTY DISTRICT ATTORNEY
<br>
The men and women of the Richmond County District Attorney&rsquo;s office work each day in partnership with Law Enforcement and the people of Staten Island to pursue justice for victims of crime, to prevent crime in all its forms, and to promote the safety and well-being of all citizens of our Borough.<br>
<br>
VICTIM SERVICE UNIT<br>
Victim Services Unit is made up of a team of Victim Advocate who work alongside ADA&rsquo;s supporting victims of crime and helping them navigate the Criminal Justice System. For those who have been victimized by crime, the criminal justice system can at times feel harsh and unwelcoming. Our Victim Services Unit helps victims through their case by connecting them to resources, providing a safe space and being there when they need it most.<br>
<br>
THE ROLE<br>
Under the direction of the Victim Advocate Supervisor, the Victim Advocate will be responsible for but not limited to the following duties:<br>
<ul><li>Provide information to victims regarding the criminal justice process.</li><li>Manage a personal caseload of crime victims needing assistance.
</li><li>Provide victim services and advocacy that includes but is not limited to: establishing and maintaining contact with crime victims; providing appropriate referrals for counseling, mental health, alcohol/substance abuse treatment, shelter, education, and civil legal assistance.</li><li>Assist victims in submitting Office of Victim Services (OVS) applications for crime victim assistance.</li><li>Attend hearings and other court proceedings with victims.</li><li>Assist victims in writing Victim Impact Statements for presentation in court at sentencing.</li><li>Serve as a liaison between the NYPD and the RCDA.
</li><li>Other responsibilities as assigned.</li></ul><br>
PREFERRED SKILLS<br>
<ul><li>Master&rsquo;s or bachelor&rsquo;s degree in social work, psychology, victim advocacy, or a closely related field; supplemented by 3-5 years of experience in social work, counseling, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and abilities for this job.
</li><li>Thorough knowledge of: Crime victim advocacy, criminal justice system procedures and methods; post-traumatic crisis intervention; recordkeeping techniques.</li><li>Experience in program evaluation, conducting needs assessments, developing, and enhancing community collaborations.</li><li>Ability to handle and resolve emergency situations, assist victims in trauma either in person or over the phone while maintaining composure.</li><li>Strong analytical, interpersonal, problem-solving, oral, and written communications skills.</li><li>Ability to foster good working relationships within the community and with external community-based agencies.
</li><li>Bilingual Spanish preferred.</li></ul><br>
CIVIL SERVICE TITLE: Community Associate
<br>
SALARY RANGE: $60,000 &ndash; $65,000, Commensurate with experience; full NYC benefits package<br>
APPLICATION DEADLINE: Until filled<br>
<br>
TO APPLY: ALL APPLICATIONS MUST BE SUBMITTED THROUGH THE NYC JOBS WEBSITE<br>
City Employees &ndash; Click here and log in to ESS.<br>
Non-City Employees &ndash; Go to https://a127-jobs.nyc.gov/
<br>
<ul><li>Search for job ID number: 780282</li><li>Click on the job business title: Victim Advocate
</li><li>Click on &ldquo;Apply Now&rdquo; at the bottom of the posting
</li></ul><br>
Please be advised that we are not accepting phone calls, emails, or mailed correspondence related to resumes or job applications. Candidates will only be contacted if selected for an interview.
<br>
<br>
The candidate selected for this position must be a resident of the City of New York or become a resident within 90 days of appointment.<br>
<br>
Authorization to work in the United States is required for this position.
<br>
<br>
Sponsorship is not available for this position.<br>
<br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.<br>
<br>
COMMUNITY ASSOCIATE - 56057</div><h2 class="jobSectionHeader"><b><br>
Minimum Qualifications</b></h2><p><br>
Qualification Requirements
<br>
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
<br>
2. Education and/or experience which is equivalent to &quot;1&quot; above.</p><h2 class="jobSectionHeader"><b><br>
Preferred Skills</b></h2><br>
- Master&rsquo;s or bachelor&rsquo;s degree in social work, psychology, victim advocacy, or a closely related field supplemented by 3-5 years of experience in social work, counseling, or related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills and abilities for this job. - Thorough knowledge of: Crime victim advocacy, criminal justice system procedures and methods post-traumatic crisis intervention recordkeeping techniques. - Experience in program evaluation, conducting needs assessments, developing, and enhancing community collaborations. - Ability to handle and resolve emergency situations, assist victims in trauma either in person or over the phone while maintaining composure. - Strong analytical, interpersonal, problem-solving, oral, and written communications skills. - Ability to foster good working relationships within the community and with external community-based agencies. - Bilingual Spanish preferred.<br>
<h2 class="jobSectionHeader"><b>
Public Service Loan Forgiveness</b></h2><br>
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.<br>
<h2 class="jobSectionHeader"><b>
Residency Requirement</b></h2><br>
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.<br>
<h2 class="jobSectionHeader"><b>
Additional Information</b></h2><div></div><p><br>
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.</p></div>
</div><div><div><p><b>
</b></p><p><b>Save</b></p>
</div></div></div></div><div><div><div><div><div><div><div>Job ID
</div><div>780282</div>
</div></div><div><div><div><div>Posted until
</div><div>07/06/2026</div>
</div></div></div><div><div><div><div>Title code
</div><div>56057</div>
</div></div></div><div><div><div><div>Civil service title
</div><div>COMMUNITY ASSOCIATE</div>
</div></div></div><div><div><div><div>Title classification
</div><div>Non-Competitive-5</div>
</div></div></div><div><div><div><div>Business title
</div><div>Victim Advocate</div>
</div></div></div></div><div><div><div><ul><li><div>Experience Level: </div>Experienced (Non-Manager)
</li></ul></div></div><div><div><div><div>Job level
</div><div>00</div>
</div></div></div><div><div><div><div>Number of positions
</div><div>1</div>
</div></div></div><div><div><div><div>Work location
</div><div>130 Stuyvesant Place, S.I.</div>
</div></div></div><div><div><ul><li><div>Category: </div>Social Services
</li></ul></div></div></div></div></div></div><div><div><div><div><div>Victim Advocate</div></div></div></div></div></div><p></p>

Victim Advocate

Transitions Family Violence Services

<p><b>Position</b>: Court Advocate</p><p><b>Scope</b>: To provide trauma-informed advocacy, support, and court accompaniment services to survivors of domestic violence navigating the legal system in Hampton, VA and/or Newport News, VA. This position assists survivors with protective orders, court processes, safety planning, referrals, and coordination with community partners while promoting survivor autonomy, safety, and empowerment. The Court Advocate serves as a liaison between survivors and court-related systems, including law enforcement, prosecutors, victim witness programs, and legal service providers. In addition to courthouse advocacy, this role participates in outreach, prevention education, and community engagement efforts related to domestic violence awareness and law enforcement collaboration.</p><p><b>Essential functions: Essential functions may include but are not limited to the functions listed below.</b></p><p><i>Court Advocacy &amp; Survivor Support</i></p><ul><li>Provide trauma-informed advocacy and emotional support to survivors involved in criminal, civil, and/or protective order proceedings.</li><li>Assist survivors with filing protective orders, understanding court procedures, and navigating legal systems.</li><li>Make follow-up calls to protective order petitioners in Hampton and Newport News.</li><li>Provide court accompaniment and support during hearings, meetings, and related legal appointments.</li><li>Conduct safety planning, risk/danger assessments, and crisis intervention tailored to survivor needs and circumstances.</li><li>Explain survivor rights, available legal options, and community resources in a clear and supportive manner.</li><li>Collaborate with prosecutors, law enforcement, court personnel, victim witness staff, attorneys, and community partners to support survivor safety and access to services.</li><li>Maintain survivor confidentiality and uphold ethical advocacy practices at all times.</li><li>Support survivors in accessing additional services including shelter, housing, counseling, case management, financial assistance, transportation, and community resources.</li></ul><p><i>Court &amp; Community Collaboration</i></p><ul><li>Develop and maintain positive working relationships with local courts, law enforcement agencies, prosecutors, and related partners.</li><li>Participate in coordinated community response efforts and multidisciplinary meetings as assigned.</li><li>Assist with improving communication and collaboration between survivors and criminal justice systems.</li><li>Advocate for survivor-centered and trauma-informed responses within court and law enforcement systems.</li><li>Provide information and referrals to law enforcement personnel regarding domestic violence resources and survivor services.</li><li>Collaborate with other program staff to ensure continuity of care and appropriate agency or community referrals.</li></ul><p><i>Outreach &amp; Community Education</i></p><ul><li>Participate in outreach events, awareness campaigns, trainings, and prevention activities related to domestic violence and victim services.</li><li>Assist with educational presentations and community training involving law enforcement, criminal justice professionals, schools, community organizations, and the public.</li><li>Support development and distribution of outreach and educational materials.</li><li>Represent the organization at community meetings, resource fairs, and collaborative events as assigned.</li><li>Promote awareness of domestic violence dynamics, survivor rights, available resources, and trauma-informed responses.</li></ul><p><i>Documentation and Quality Assurance</i></p><ul><li>Maintain accurate, timely, and confidential case notes, service records, and documentation in accordance with agency policies and grant requirements.</li><li>Complete required reports, logs, data entry, and program documentation in accordance with organizational and grant requirements.</li><li>Protect survivor confidentiality and uphold ethical standards in all interactions and documentation.</li><li>Complete required reports, logs, data entry, and program documentation in accordance with organizational and grant requirements.</li><li>Follow all policies related to confidentiality, mandated reporting, safety procedures, and ethical advocacy practices</li><li>Participate in data collection, report development, and quality assurance activities as required.</li></ul><p><i>Professional Development</i></p><ul><li>Participate in team meetings, training, supervision, and ongoing professional development opportunities.</li><li>Maintain current knowledge of domestic violence laws, court procedures, victim advocacy practices, and trauma-informed approaches.</li><li>Supervise interns and volunteers interested in court advocacy.</li></ul><p><b>Educational Requirements:</b></p><ul><li>Bachelor's Degree in Criminal Justice, Social Work, or related field required.</li><li>Or 5+ years of related experience in a court setting and/or a social justice field.</li><li>Strong knowledge of trauma-informed care, domestic violence dynamics, crisis intervention, and survivor advocacy.</li></ul><p><b>Required Knowledge, Skills and Abilities:</b></p><ul><li>Must be familiar with Hampton, Newport News, Poquoson and York County community agencies.</li><li>Knowledge and experience working with clients/families in crisis.</li><li>Ability to maintain personal and professional boundaries, ensuring that job performance and attitude reflect the philosophy and vision of Transitions Family Violence Services.</li><li>Ability to work with clients from different backgrounds and cultures.</li><li>Ability to use sound judgment and discretion in working with clients.</li><li>Ability to follow established procedures to maintain client confidentiality for all work conducted on behalf of Transitions Family Violence Services.</li><li>Ability to work with colleagues/agency volunteers/interns as a team member.</li><li>Ability to establish and maintain cooperative working relationships with professionals from diverse backgrounds and the ability to develop community contacts for resources.</li><li>Detail oriented &amp; strong organizational skills, with the capacity to develop and ensure accurate and timely follow-up as well as documentation.</li><li>Ability to express yourself orally and in writing in a positive manner that represents Transitions Family Violence Services.</li><li>Ability to produce forms, letters, and presentations using computer software to include Microsoft Word, Excel, and PowerPoint.</li><li>Ability to operate standard office equipment; including desktop computers, laptop, telephone, and fax machine.</li><li>Good driving record, valid driver&rsquo;s license.</li><li>Criminal records and CPS checks are required.</li></ul><p><b>Terms</b>: This position is a 30 hours per week, non-exempt position and may on occasion include some early evening work. This is a grant-funded position, and requirements are subject to change.</p><p><b>Evaluation</b>: Evaluations will occur on a regular basis. Employees will be evaluated on a six-month basis (informal) and annual (formal) basis. The annual written evaluation will be completed by the Executive Director. Continued employment is subject to employee receiving satisfactory evaluations.</p><p><b>Supervision</b>: This position reports to and receives operational supervision from the Director of Outreach.</p><p><b>Statement of Commitment</b>: Transitions Family Violence Services is committed to providing trauma informed, survivor centered services that promote safety, empowerment, and healing. We are an equal opportunity employer and strongly encourage applicants with diverse backgrounds and lived experiences.</p><p>Pay: From $19.20 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Court Advocate

Lockton

<div>
 <strong>
  Your Responsibilities
  <br/>
  <br/>
 </strong>
 Description - External
 <br/>
 <br/>
 <strong>
  Description:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for educating, coaching, monitoring, and coordinating resources for individuals with identified health risks.
  </li>
  <li>
   Provides telephonic and/or web-based outreach to program participants
  </li>
  <li>
   Provides health coaching, education, clinical advocacy, and navigation assistance for individuals participating in the LNA and/or wellness program(s)
  </li>
  <li>
   Documents client out-reach, engagement, referrals, and follow-up
  </li>
  <li>
   Leverages all available tools and resources from the organization&rsquo;s carriers, third party administrators and other available providers and sources.
  </li>
  <li>
   Shares the responsibility of maintaining program timelines and resources with the Nurse Advocate program manager, project manager and other key contacts
  </li>
  <li>
   Assists in the development and presentation of health and wellness-focused information and educational programs
  </li>
  <li>
   Remains current of health promotion industry trends, products and best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  Required Education, Experience, And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Current unencumbered Registered Nurse Licensure
  </li>
  <li>
   Minimum of three years nursing experience working with chronic conditions and condition management
  </li>
  <li>
   Current BLS certification
  </li>
  <li>
   Competence in Microsoft office, web-based program use, and an ability to readily learn new computer-based skills
  </li>
  <li>
   Bilingual Spanish speaker strongly preferred
  </li>
  <li>
   Health or wellness coaching, case management, disease management experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are those which must be met while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 <ul>
  <li>
   Proficiency in critical thinking and ability to deal with issues using solid nursing judgment and sound decision-making
  </li>
  <li>
   Effectively organize large case loads and prioritize work demands
  </li>
  <li>
   Exceptional communication and relationship building skill
  </li>
  <li>
   Accountability and autonomy
  </li>
  <li>
   Occasional overnight travel (10% of time) for client meetings, training and / or corporate meetings
  </li>
  <li>
   This job is a remote/work from home position
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. However, this description is not meant to be an exhaustive list of job duties. The essential functions of this position may change as necessary.
  <br/>
  <br/>
 </em>
</div>


Nurse Advocate

Sky Lakes Medical Center

<p>Qualifications:<br/>Required: 3 years relevant experience in clinical care setting or customer service; strong customer service skills; ability to handle difficult situations compassionately and constructively; ability to address difficult, awkward situations with tact and diplomacy; ability to manage emotions, empathize with others, and navigate interpersonal relationships effectively; excellent analytical skills, including analysis, planning, organization, and issue resolution; team player and demonstrate proven success in applying a team approach to resolve issues or accomplish goals; Ability to work with minimal supervision; ability to interact professionally and effectively in a timely manner with a wide variety of constituents, including patients, family, physicians, Sky Lakes staff, and volunteers; ability to present educational sessions for large or small groups on customer service and service recovery principles; Ability to exercise appropriate judgment even in stressful situations; and Code Gray certification by end of the month from 3 months from position start date.<br/>Preferred: Board Certified Patient Advocate credential or bachelor&rsquo;s degree with emphasis in healthcare, behavioral science, psychology, customer service or other related field.<br/></p><p>Typical Physical/Mental Demands:<br/>Must be able to sit or stand for long periods of time and be able to move to patient care areas when needed. Must be able to work under required deadlines and schedules, while being flexible to special requests and projects. Must be able to work independently, as well as with co-workers, patients, families, and physicians. Must be able to prioritize work demands and organize time efficiently. Must work well under stress.<br/></p><p>Essential Job Functions:<br/></p><p>Regularly interacts with patients, family members, physicians, leadership, hospital staff, and volunteers.<br/>Coordinates the timely response and review of patient and family concerns.<br/>Models excellent service behavior and issue resolution process.<br/>Works with staff in a supporting way to resolve issues.<br/>Maintains high visibility to staff through regular rounding.<br/>Works closely with Quality Management and Risk Management in promoting performance improvement activities and reducing hospital liability through documentation and analysis of concerns as well as prompt and caring resolution of patient and family issues.<br/>Develops a consultant relationship with all Sky Lakes departments to build and sustain a patient-focused culture, to meet customer service needs, and to improve clinical quality outcomes.<br/>Participates on committees, work groups, and process improvement teams to improve patient experience.<br/>Documents patient and visitor concerns to include synopsis of incident, actions taken to resolve, and outcome in Sky Lakes Quality Communication System.<br/>Composes letters to patients and visitors in accordance with the terms of the Sky Lakes Patient Grievance Policy and the Conditions of Participation as specified by the Centers for Medicare and Medicaid Services (CMS).<br/>Assists in development and implementation of policies and procedures.<br/>Demonstrates competence in relation to the defined mission, vision, values, and strategic plan of the organization.<br/></p><p>Marginal Job Duties:<br/></p><p>&middot; Demonstrates willingness and ability to perform additional job duties.<br/></p><p>Work Location: In person<br/></p>

Patient Advocate

The GEO Group, Inc.

<div>
 Benefits Information
 <br/>
 <br/>
 Full-time employees will enjoy a competitive benefits package with options for you and your family including:
 <br/>
 <br/>
 <ul>
  <li>
   Paid Time Off
  </li>
  <li>
   Paid Holidays
  </li>
  <li>
   401(k) + 401(k) Matching
  </li>
  <li>
   Health Insurance
  </li>
  <li>
   Vision Insurance
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Health Savings Account
  </li>
  <li>
   Tuition Reimbursement
  </li>
  <li>
   Employee Discount
  </li>
  <li>
   Reduced Tuition Rates
  </li>
  <li>
   Disability Insurance
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Flexible Spending Account
  </li>
  <li>
   Pet Insurance
  </li>
  <li>
   Dental Insurance
  </li>
  <li>
   Paid Training
   <br/>
   <br/>
  </li>
 </ul>
 The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.
 <br/>
 <br/>
 <strong>
  Why Work For GEO
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
  </li>
  <li>
   Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.
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  </li>
 </ul>
 <strong>
  Responsibilities
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 </strong>
 <strong>
  Summary:
  <br/>
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 </strong>
 The Resident Medical Advocate works under the direct supervision of the Assistant Facility Director - Programs. Participates in the implementation and evaluation of the residents&rsquo; healthcare needs. This position provides medical advocacy consistent with security procedures and the mission of the facility.
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  Primary Duties And Responsibilities
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  <li>
   The Resident Medical Advocate conducts medical screening on all offenders upon arrival at the facility.
  </li>
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   Conducts education for residents with diabetes and other chronic illnesses.
  </li>
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   The Resident Medical Advocate makes referrals to hospitals and clinics
  </li>
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   Assists residents with filling weekly pill boxes for self-administration of prescription medications
  </li>
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   The Resident Medical Advocate approves &ldquo;Keep On Person&rdquo; (KOP) list of medications for facility.
  </li>
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   Approves Emergency Medical Plans and other Emergency Action Plans, as applicable.
  </li>
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   Provides training to medical technicians and all employees responsible for supervising residents in self-administration of medication; provides oversight for the entire self-administration of medication process.
  </li>
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   Evaluates assesses, and determines the potential need and condition of required first aid supplies; fills and checks first aid kits as necessary.
  </li>
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   Serves as point of contact for City Health Department concerning residents suspected of having a communicable disease.
  </li>
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   Screens and clears residents to work in food service.
  </li>
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   Destroys and properly disposes of all needles, syringes and biohazard waste.
  </li>
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   Prepares regularly scheduled reports and special reports as necessary.
  </li>
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   Maintains confidentiality of medical records.
  </li>
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   Performs other duties as assigned.
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  Qualifications
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  Minimum Requirements:
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  <li>
   Graduate of an accredited school of nursing required. Must have a current, unrestricted license to practice as a Licensed Vocational Nurse (LVN) in the state the facility is located. Maintains a current copy of license on file at the facility at all times.
  </li>
  <li>
   Two (2) years of direct work experience preferred.
  </li>
  <li>
   Must possess competence in the performance of the following services: crisis intervention, medical emergencies, physical assessment, medical nursing care, and psychiatric nursing care.
  </li>
  <li>
   Must have the ability to work without direct, immediate supervision in performing nursing assessments, and be able provide appropriate follow through treatment.
  </li>
  <li>
   Ability to work with computers and the necessary software typically used by the department.
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  </li>
 </ul>
 GEO Reentry Services LLC.
</div>


RESIDENT MEDICAL ADVOCATE

House of Ruth Maryland

<div><ul><li><div><p><b>Position Summary:</b></p>
<p>
The Contact Center Advocate provides the first, and often only, contact that many people experiencing intimate partner and sexual violence (IPSV) have with House of Ruth Maryland (HRM). HRM is proud to offer 24/7 survivor and community access to live support, education, safety planning and connection to services through phone and chat, as well as in person. The Contact Center Advocate is part of this team, and is responsible for ensuring that every contact &ndash; both victims and community members supporting victims - are offered the support, information, referral, crisis intervention counseling, and safety planning consistent with HRM standards. When individuals contact HRM, they present as scared, hopeful, worried, angry, concerned, and hurt. The Contact Center Advocate assesses each victim&rsquo;s situation relative to lethality and service needs to provide appropriate referrals. The Contact Center Advocate is a creative, energetic problem solver who exercises initiative to help each contact, and is a skilled professional with excellent crisis intervention and customer services skills. The Advocate is responsible for developing an excellent working relationship with other HRM programs and its staff, to ensure the timely, effective and seamless provision of services.</p></div><br>
<p>
This position is a full time member of the Contact Center team and is considered an essential staff position, required to work in weather emergencies and holidays as needed. Contact Center staff are expected to be flexible, with up to 25% adjustment from regular work schedules at times to cover essential crisis services. The standard schedule for this position <b>Monday-Wednesday 11am-7pm, Friday 4pm-12am, Saturday 2pm-10pm</b>. Primary worksite is the Administration Building in Baltimore City, but this position may work through remote technology based on program need. The Contact Center Advocate is a sedentary position primarily working independently and in front of a screen.</p><br>
<p></p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<ul><li>
Primarily responsible for live responses to hotline calls during designated shifts, taking the majority of incoming calls, and providing excellent customer service and trauma-informed support.</li><li>
Shares responsibility with other Contact Center staff members for live response to hotline calls, chat contacts, and triage of walk-in contacts during designated shifts.</li><li>
Interfaces with victims, survivors, and community members to provide trauma-informed crisis intervention, safety planning, resource referral, and advocacy services to remedy domestic violence, sexual assault, and other social problems unique to victims within Baltimore and the surrounding area</li><li>
Maintains departmental quality assurance standards and trauma-informed principles during live responses to incoming calls, chats, and walk-in contacts during designated shifts</li><li>
Attends department-specific training and meetings to maintain knowledge of advocacy best practices, internal and external resources for clients, and community resources and trends</li><li>
Demonstrates inclusiveness during interactions with differently-abled persons and individuals with varied sexual, gender, racial, ethnic, cultural, and socioeconomic backgrounds</li><li>
Provides resources and facilitates a &ldquo;warm handoff&rdquo; during referrals to other agencies on behalf of callers seeking access to external recovery services</li><li>
Advocates on behalf of high-risk clients to internal stakeholders across programs to facilitate emergency housing options, including emergency shelter and hotel stays</li><li>
Performs daily data entry to document each contact and other administrative tasks as needed for essential Contact Center or site functions. This may include filing call reports, organizing call center spaces, responding to voicemails, etc.</li></ul><br>
<p></p>
<ul><li><i>Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.
</i></li></ul><p><b>Experience, Education, Certifications/Licenses</b></p>
<ul><li>
High School Diploma/GED</li><li>
One year of paid or voluntary experience in either call center, customer service, retail, hospitality, or work with vulnerable populations required. Phone or chat-based experience is highly preferred.</li><li>
Demonstrated ability to work quickly and calmly in a crisis required</li><li>
Demonstrated ability to make decisions that de-escalate conflict and resolve a crisis effectively required</li><li>
Excellent oral and written interpersonal skills with a solid ability to relate to various individuals, including victims, children, donors, business leaders, and human service providers. Particular emphasis on communication over the telephone and computer</li><li>
Demonstrated ability to work independently and juggle multiple competing tasks and timelines required.</li><li>
Must pass Criminal Background Check</li><li>
Highly Preferred Qualities:
<ul><li>Knowledge and understanding of intimate partner violence</li><li>
Knowledge of local human services programs/ agencies and housing resources</li><li>
Knowledge or ability to learn database management systems</li><li>
Demonstrates personal traits consistent with victim advocates, including active communication, empathy, trauma-informed care practices, and service-coordination</li></ul></li></ul><br>
<p></p>
<p><i>
House of Ruth Maryland offers a comprehensive Total Rewards Package that will include but is not limited to medical insurance, prescription plan, dental insurance, vision insurance, paid time off, life insurance, 403(b) retirement savings plan, and Employee Assistance Program.</i></p>
<p><i>
House of Ruth Maryland upholds the mission of the Equal Employment Opportunity Commission by being an Equal Employment Opportunity Employer. All applicants will be considered for employment and will not be excluded because of color, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or age.</i></p><br>
<p>
</p></li></ul><h4 class="jobSectionHeader">The Contact Center Advocate provides world-class, trauma-informed customer service to individuals contacting House of Ruth Maryland via our 24/7 crisis hotline or online chat. The Contact Center Advocate is part of the Crisis Response team and is responsible for ensuring that every contact &ndash; both victims and community members supporting victims - are offered the support, information, referral, crisis intervention counseling, and safety planning consistent with HRM standards.</h4>
<h4 class="jobSectionHeader">When individuals contact HRM, they present as scared, hopeful, worried, angry, concerned and hurt. The Contact Center Advocate assesses each victim&rsquo;s situation relative to lethality, danger, and service needs to provide appropriate safety planning and referrals. The Contact Center Advocate is an empathetic problem-solver, who exercises superior communication and interpersonal skills when interacting with contacts, and is a skilled professional with excellent crisis intervention and customer services skills. The Advocate is responsible for developing professional working relationships with their teammates, other HRM programs, and internal and external staff members to ensure the timely, effective and seamless provision of services.</h4></div>

Contact Center Advocate

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