after sales manager

Galadari Brothers

<div><div>Job Purpose:
</div>The After Sales Manager &ndash; Motorcycle is responsible for leading and managing all after-sales operations, including Service, Warranty, Insurance, and Parts . This role ensures smooth operational performance, customer satisfaction, and profitability across the motorcycle division. The position requires strong leadership, technical expertise, and strategic vision to drive efficiency, compliance, and long-term customer loyalty.
<div>Key Responsibilities:
</div><ul><li>Oversee daily operations of motorcycle service centers to ensure efficiency and service quality.
</li><li>Establish service standards and KPIs aligned with manufacturer guidelines.
</li><li>Monitor job flow, technician productivity, and turnaround times.
</li><li>Drive continuous process improvement to enhance operational performance.
</li><li>Supervise warranty claim processing and ensure adherence to manufacturer policies.
</li><li>Review, approve, and submit claims accurately and on time.
</li><li>Maintain complete documentation and minimize claim rejections.
</li><li>Liaise with the principal/manufacturer for updates, audits, and technical guidance.
</li><li>Manage relationships with insurance companies and assessors for claim approvals.
</li><li>Ensure accurate damage assessments, cost estimates, and timely repairs.
</li><li>Follow up on pending claims and ensure timely payment collection.
</li><li>Monitor insurance job efficiency and customer satisfaction.
</li><li>Oversee parts department operations to ensure availability, accuracy, and timely supply.
</li><li>Coordinate between parts, service, and warranty teams to minimize downtime.
</li><li>Monitor inventory levels, aging stock, and reordering processes.
</li><li>Ensure adherence to company and manufacturer parts policies.
</li><li>Work closely with procurement and logistics to optimize stock levels and cost control.
</li><li>Lead, coach, and motivate service, parts, and warranty teams to achieve business goals.
</li><li>Conduct regular meetings to align on objectives, performance, and challenges.
</li><li>Identify training needs and ensure ongoing technical and soft-skill development.
</li><li>Foster a positive and performance-driven culture within the department.
</li><li>Ensure exceptional customer service through timely communication and follow-up.
</li><li>Address escalated customer complaints with professionalism and resolution focus.
</li><li>Monitor customer satisfaction metrics and implement improvement plans.
</li><li>Enhance customer retention through value-added services and quality engagement.
</li><li>Develop and manage after-sales budgets for service, parts, and warranty operations.
</li><li>Analyze departmental performance, profitability, and expenses.
</li><li>Implement measures to achieve revenue, gross margin, and cost-control targets.
</li><li>Prepare performance and financial reports for management review.
</li><li>Ensure compliance with health, safety, quality, and environmental regulations.
</li><li>Maintain audit-ready documentation for service, warranty, insurance, and parts.
</li><li>Ensure alignment with manufacturer standards and company policies.
</li></ul><div>Qualifications &amp; Experience:
</div><ul><li>Bachelor&rsquo;s degree in Mechanical / Automotive Engineering (Master&rsquo;s preferred).
</li><li>Minimum 8&ndash;10 years of experience in after-sales operations, including service, parts, and warranty management , with at least 3 years in a managerial role.
</li><li>Strong technical background in motorcycles (preferably Japanese and European brands).
</li><li>Proficiency in Dealer Management Systems (DMS) and reporting tools.
</li><li>Proven leadership, financial management, and customer service skills.
</li></ul><div>Key Competencies:
</div><ul><li>Strategic leadership and planning
</li><li>Customer service excellence
</li><li>Team management and coaching
</li><li>Technical and operational expertise
</li><li>Financial and analytical acumen
</li><li>Communication and negotiation skills</li></ul></div> <div></div> <div></div>

After Sales Manager - Motorcycle

Antal International Network

Overview Automotive - Country Manager - Service (CIS) The company is a globally recognized leader in the automotive industry, specializing in the design, manufacturing, and marketing of high-performance two and three-wheeled vehicles. With a strong commitment to quality and innovation, the company has established a significant footprint across international markets, focusing on providing reliable mobility solutions and an unparalleled customer experience through its extensive dealer network. About the role: The Country Manager - Service will be a key member of the International Business (IB) team, based at the headquarters in Dubai. Reporting to the Regional Service Manager, this role is responsible for the strategic planning, operational management, and performance of the after-sales service function across key markets in the CIS region. The ideal candidate will be a hands-on leader, blending technical expertise with a strong focus on enhancing service quality, customer satisfaction, and dealer relations. Key Responsibilities <ul> <li>Service Operations: Oversee and optimize all after-sales service activities across the assigned territories. This includes managing service operations, conducting service audits, and implementing best practices to improve dealer efficiency and profitability. You will be accountable for key performance indicators (KPIs) such as service turnaround time and customer satisfaction scores (NPS).</li> <li>Warranty Management: Drive effective warranty claim management and administration. You will be responsible for analyzing warranty data to identify root causes of failures, implementing corrective actions, and managing warranty costs in line with business objectives.</li> <li>Technical Support: Act as the primary technical liaison, providing expert guidance and support to the regional dealer network. This involves resolving complex technical issues, coordinating with the head office for product feedback, and ensuring that technical training needs are met across the region.</li> <li>Dealer & Partner Relations: Build and maintain strong, collaborative relationships with distributor and dealer partners, serving as a trusted advisor to ensure alignment on service strategy and operational excellence.</li> <li>Market Intelligence: Stay abreast of market trends, competitive landscapes, and regulatory changes within the covered geographies to inform strategic after-sales initiatives.</li> </ul> What we'll need <ul> <li>7-10 years of progressive experience in Automotive After-Sales.</li> <li>Currently based in the UAE.</li> <li>Must have experience working directly for an Original Equipment Manufacturer (OEM).</li> <li>Proficiency in Russian, both verbal and written, is a mandatory requirement.</li> <li>A strong understanding of service operations, warranty management, and technical support functions.</li> <li>A strategic and hands-on approach to problem-solving.</li> <li>Exceptional communication and collaborative skills.</li> </ul> Why Join Us? <ul> <li>Lead the after-sales strategy for a globally recognized automotive brand in a critical and high-growth international market.</li> <li>Be part of a dynamic and entrepreneurial team based out of our new IB headquarters in Dubai.</li> <li>Gain direct exposure to a diverse set of markets and cultures, enhancing your expertise in international business.</li> <li>Enjoy a competitive compensation package upwards of AED 25,000 per month, commensurate with experience.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV8SIqnVLKZGoPZ470uG3Du8w" width="0" height="0" />

Automotive - Country Manager - Service (CIS)

Renault Nissan Technology & Business Centre India

<div>
 <ul>
 <li>
 To manage all the After sales serial life multimedia deliverables to the network are available on time with right quality for all type 1 &amp; 2 projects of RENAULT
 
 
 </li>
 </ul>
 To manage the partnership with MMC (or future partner) to confirm reparability based on the organisation define with partner.
</div>

Engineer

Al-Futtaim

<div>Job Requisition ID: 165826
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.<div> 

Overview Of The Role:</div>
<div>
The Resolution Group Leader ensures a seamless customer journey by offering an inspiring and rewarding customer experience for non-face-to-face contacts, focusing on fast and easy support to build trust in the IKEA Brand. The role gathers and leverages customer insights for continual improvement and supports strategic business planning activities within the organization. The leader oversees operational performance, drives budget adherence, and fosters a customer-centric culture through effective people management and adherence to health and safety protocols.</div><div> 

What You Will Do:</div>
<div>
Performance Management</div>
<ul>
<li>Support and inspire a customer-focused culture in all non-face-to-face contacts to ensure a positive and seamless customer experience.</li>
<li>Challenge the IKEA organization based on customer support center experience to improve ways of working and identify new business opportunities.</li>
<li>Ensure prerequisites are in place to provide fast and easy resolution for customers when amendments are needed or if issues occur.</li>
<li>Secure and monitor department operations to meet global and national standards and policies.</li>
<li>Provide necessary insights and KPIs to business stakeholders to improve overall customer experience.</li></ul> 
<div></div>
<div>
Cost Control</div>
<ul>
<li>Participate in yearly budgeting exercises and control costs related to the Resolution &amp; After Sales operation.</li>
<li>Provide information to the regional Home Delivery manager and other functions to ensure actions for continuous improvement based on customer feedback.</li></ul> 
<div></div>
<div>
People Management</div>
<ul>
<li>Develop a succession plan to secure the future of the support center in line with competencies and IDP.</li>
<li>Train and develop Resolution Representatives &amp; After Sales coworkers.</li>
<li>Plan resources to achieve agreed KPIs and ensure customer satisfaction parameters are met.</li>
<li>Agree and follow up on yearly objectives for team based on business plans.</li></ul> 
<div></div>
<div>
Health and Safety</div>
<ul>
<li>Secure ethical operations in compliance with internal procedures and H&amp;S routines.</li>
<li>Conduct regular checks to ensure coworkers are following safe procedures.</li>
<li>Ensure contingency plans are set and easy to implement when necessary.</li></ul> 
<div></div>
<div>
Business Planning</div>
<ul>
<li>Conduct regular follow-ups to ensure business plan goals remain on track.</li>
<li>Support feedback and complaint management via PulseCX module.</li>
<li>Manage customer requests, complaints, questions, and compliments.</li></ul> 
<div> 
Required Skills To Be Successful:</div>
<ul>
<li>Excellent communication skills and customer-centric orientation.</li>
<li>Strategic planning and thinking with effective analytical skills.</li>
<li>Proficiency in Microsoft Office and CRM platforms.</li>
<li>Leadership skills with strong people and time management capabilities.</li></ul> 
<div> 
What Qualifies You For The Role:</div>
<ul>
<li>University Degree or equivalent within Retail or Hospitality.</li>
<li>Experience in working with CRM systems such as CRM 365, Navision, &amp; Genesys.</li>
<li>Bilingual proficiency in Arabic and English.</li>
<li>Minimum experience in a retail environment with a strong customer service focus.</li></ul><div> 
</div>We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Customer Support Centre Group Leader

Meraj limited

Key Responsibilities:<ul><li>Lead and oversee the After Sales Department, ensuring smooth operations and timely customer support.</li><li>Supervise field service activities including installation, maintenance, inspection, and repair of specialized vehicles and equipment.</li><li>Manage and process warranty claims in line with company policies, including verification, documentation, and approvals.</li><li>Coordinate with internal departments (Production, QA, and Procurement) to address technical issues and improve product reliability.</li><li>Plan and schedule preventive maintenance visits for clients to ensure product performance and customer satisfaction.</li><li>Conduct failure analysis on returned or defective parts and prepare detailed technical reports.</li><li>Monitor service performance metrics and prepare periodic reports for management.</li><li>Develop and implement after-sales procedures, SOPs, and warranty tracking systems.</li><li>Train and guide the service team to ensure professional handling of customer concerns.</li><li>Maintain updated service records and warranty databases.</li><li>Promote strong customer relationships by ensuring timely communication and issue resolution.</li></ul>Requirements:<ul><li>DAE (Mechanical) &mdash; B.Tech or BE Mechanical will be an added advantage.</li><li>3&ndash;5 years of relevant experience in automotive, heavy vehicles, or equipment industry.</li><li>Strong technical knowledge of mechanical systems, hydraulics, and assemblies.</li><li>Excellent leadership, communication, and customer-handling skills.</li><li>Proficiency in MS Office and service documentation.</li></ul>Job Type: Full-timeWork Location: In person

After Sales & Warranty Officer (DAE Mechanical)

Arçelik Türkiye

<div>
 
 
 Discover a Home for Your Talents
 
 
 
 
 
 
 Within the Beko community, every role feels like home, fostering a sense of belonging and growth. We value mutual respect, progressive thinking, and the power of diversity and inclusivity. Our commitment to sustainable development is driven by trust in technology and a dedication to producing confidently. As a member of our team, you'll have the opportunity to showcase your talents and contribute to building a prosperous future for all.
 
 
 
 
 
 
 Apply Now and Be Part of Our Journey to Inspire Sustainable Lives in Every Home!
 
 
 
 
 
 
 
 
 
 
 
 What awaits you in this role?
 
 
 
 
 
 
 We are looking for a passionate
 
 After Sales Executive
 
 who will join our team at
 
 the Customer Care Directorate
 
 .
 
 <ul>
 <li>
 Plan and monitor regional activities regarding customer satisfaction,
 </li>
 <li>
 Visit authorized dealers and authorized services and solve their problems,
 </li>
 <li>
 Control authorized service centers within the boundaries of the region to oversee their compliance with company procedures and service standards,
 </li>
 <li>
 Control pay &ndash; benefits of the authorized services,
 </li>
 <li>
 Report all activities to the regional administrator.
 </li>
 </ul>
 
 
 
 
 
 
 The position is located in Antalya, T&uuml;rkiye.
 
 
 
 
 
 
 
 
 How do we describe the perfect match?
 
 
 <ul>
 <li>
 Bachelor's Degree in Mechanical or Electrical and Electronic Engineering (Master's Degree is a plus),
 </li>
 <li>
 Highly skilled in management,
 </li>
 <li>
 Minimum 1 year of experience in the related area,
 </li>
 <li>
 Having the desire to manage time and think broadly about business,
 </li>
 <li>
 Strong knowledge of Microsoft Office Programs,
 </li>
 <li>
 Excellent verbal and written skills in English,
 </li>
 <li>
 Following and adopting the market trends and new Technologies,
 </li>
 <li>
 Outside-the-box thinking ability,
 </li>
 <li>
 Open to innovative culture,
 </li>
 <li>
 Flexible and open to new perspectives,
 </li>
 <li>
 A great team player with a self-initiative mindset,
 </li>
 <li>
 Knowing what empathy really means,
 </li>
 <li>
 Being open to communication is always our priority.
 </li>
 </ul>
 
 
 
 
 We are an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion.
 
 
 
 
 
 
 At Beko, where it feels like home, we invite you to explore&hellip;
 
 
 
 
 
 <ul>
 <li>
 
 Professional Development:
 
 Access tailored opportunities through our global minds network.
 </li>
 <li>
 
 Global Community:
 
 Contribute to a community of like-minded individuals.
 </li>
 <li>
 
 Well-being:
 
 Enjoy holistic support in physical, mental, financial, career, social, and family wellness, including sports teams, hobby clubs, social activities, counselling, dietitian support, and more.
 </li>
 <li>
 
 Innovation Culture:
 
 Experience continual growth in our innovative environment.
 </li>
 <li>
 
 Leadership:
 
 Develop leadership skills at any level in our trusted lifestyle solutions environment.
 </li>
 <li>
 
 Flextra Benefits:
 
 Customize your benefits with our flexible program .
 </li>
 <li>
 
 Exclusive Discounts:
 
 Enjoy discounts on appliances and more via Ko&ccedil; Ailem membership.
 </li>
 </ul>
 
 
 
 
 Join the Beko Community to open a new chapter in your life journey, where growth, innovation, and personal fulfilment make it feels like home.
 
 
 
 
 
 Get to know us better through our company video!
 
 https://www.youtube.com/watch?v=uNkzSicIGaU
 
 
 
 
 
 
 Check out our latest stories and behind-the-scenes moments on Instagram: @lifeatbeko
 
 
 
</div>

After Sales Executive

Arçelik Pazarlama A.Ş.

<div>Discover a Home for Your Talents 

Within the Beko community, every role feels like home, fostering a sense of belonging and growth. We value mutual respect, progressive thinking, and the power of diversity and inclusivity. Our commitment to sustainable development is driven by trust in technology and a dedication to producing confidently. As a member of our team, you'll have the opportunity to showcase your talents and contribute to building a prosperous future for all. 

Apply Now and Be Part of Our Journey to Inspire Sustainable Lives in Every Home! 


What awaits you in this role? 


We are looking for a passionate After Sales Executive who will join our team at Customer Care Directorate in Ar&ccedil;elik T&uuml;rkiye.
<ul>
<li>Plan and monitor regional activities regarding customer satisfaction,</li>
<li>Visit authorized dealers and authorized services and solve their problems,</li>
<li>Control authorized service centers within the boundaries of the region to oversee their compliance with company procedures and service standarts,</li>
<li>Control pay &ndash; benefits of the authorized services,</li>
<li>Report all activites to the regional administrator.</li></ul> 


The position located in Antalya, T&uuml;rkiye. 


How do we describe the perfect match?
<ul>
<li>Bachelor's Degree in Mechanical or Electrical and Electronic Engineering (Master's Degree is a plus),</li>
<li>Highly skilled in management,</li>
<li>Minimum 1 year of experience in related area,</li>
<li>Having the desire to time management and thinking broadly about business,</li>
<li>Strong knowledge of Microsoft Office Programs,</li>
<li>Excellent verbal and written skills in English,</li>
<li>Following and adopting the market trends and new technologies,</li>
<li>Outside the box thinking ability,</li>
<li>Open to innovative culture,</li>
<li>Flexible and open to new perspectives,</li>
<li>A great team player with a self initiative mindset,</li>
<li>Knowing what empathy really means,</li>
<li>Being open to communicationis always our priority.</li></ul> 
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion. 


At Beko, where it feels like home, we invite you to explore&hellip; 

<ul>
<li>Professional Development: Access tailored opportunities through our global minds network.</li>
<li>Global Community: Contribute to a community of like-minded individuals.</li>
<li>Well-being: Enjoy holistic support in physical, mental, financial, career, social, and family wellness, including sports teams, hobby clubs, social activities, counselling, dietitian support, and more.</li>
<li>Innovation Culture: Experience continual growth in our innovative environment.</li>
<li>Leadership: Develop leadership skills at any level in our trusted lifestyle solutions environment.</li>
<li>Flextra Benefits: Customize your benefits with our flexible program.</li>
<li>Exclusive Discounts: Enjoy discounts on appliances and more via Ko&ccedil; Ailem membership.</li></ul> 


Join the Beko Community to open a new chapter in your life journey, where growth, innovation, and personal fulfilment make it feels like home. 


Get to know us better through our company video! https://www.youtube.com/watch?v=uNkzSicIGaU 


Check out our latest stories and behind-the-scenes moments on Instagram: @lifeatbeko</div>

Search 10000+ After sales manager jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 after sales manager jobs NEAR_ME

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