after sales technical coordinator

Ultiwise Consult

Job Description After Sales Technical Coordinator Designation: After Sales Technical Coordinator Department: After Sales (AMC Retrofit Service Trading & O&M) Reporting To: After Sales / O&M Manager Role Summary The After Sales Technical Coordinator is responsible for coordinating and managing all technical and operational activities across AMC Retrofit Service Trading and O&M. The role ensures that client inquiries complaints and service requests are addressed effectively site works are executed with proper planning and resource allocation and all supporting documentation is prepared for invoicing and reporting. The position serves as the technical backbone of the After Sales team bridging communication between clients site staff procurement warehouse accounts and management. Key Tasks & Responsibilities 1. Client Inquiry Evaluation <ul><li>Review and evaluate all incoming client inquiries (AMC retrofit service O&M). </li><li>Arrange and assign technicians/engineers for site visits. </li><li>Collect findings from site visits and prepare detailed reports & BOQs. </li><li>Coordinate with Admin Coordinator & O&M Manager to prepare professional proposals/quotations. </li><li>Submit proposals to clients and track approvals. </li><li>Maintain a tracker for pending and submitted offers ensuring timely follow-up and closure. </li></ul> 2. Customer Complaint Management <ul><li>Act as the first point of contact for all customer complaints. </li><li>Record and log complaints systematically. </li><li>Arrange the required materials resources and third-party vendors to resolve complaints. </li><li>Monitor complaint resolution until successful closure and client satisfaction. </li><li>Prepare and issue complaint closure reports with supporting documentation. </li><li>Escalate unresolved issues to management with corrective action proposals. </li></ul> 3. Planning & Scheduling <ul><li>Prepare and update annual monthly and weekly schedules for: </li><ul><li>AMC visits </li><li>Retrofit jobs </li><li>Service calls </li><li>O&M activities </li></ul><li>Allocate manpower vehicles tools and consumables for each job. </li><li>Re-schedule tasks promptly based on emergencies client availability or site conditions. </li><li>Respond to client service calls immediately and ensure timely dispatch of teams. </li><li>Monitor upcoming AMC contract expiry dates and notify the proposal team for renewal. </li></ul> 4. Client Coordination <ul><li>Serve as a single point of contact for after-sales clients. </li><li>Share schedules confirm approvals and follow up on site visit reports. </li><li>Ensure timely delivery of proposals service reports and technical documents. </li><li>Follow up with clients on pending offers approvals or complaints. </li><li>Maintain continuous professional correspondence to build client trust. </li></ul> 5. Transport & Material Mobilization <ul><li>Arrange materials consumables spares and tools in advance for planned works. </li><li>Coordinate with Procurement & Warehouse for material readiness. </li><li>Mobilize vehicles drivers and lifting equipment as per site requirements. </li><li>Ensure tools PPE and consumables are checked calibrated and available before dispatch. </li><li>Manage fleet allocation to optimize usage and reduce downtime. </li></ul> 6. Technical & Operational Support <ul><li>Review technical reports from engineers/technicians for accuracy and completeness. </li><li>Prepare detailed site visit reports from site team inputs. </li><li>Provide troubleshooting support and technical clarifications to site staff. </li><li>Maintain comprehensive documentation for retrofit jobs including: </li><ul><li>Method of Statement </li><li>Risk Assessment </li><li>Work Schedule </li><li>Work Completion Certificate </li><li>Warranty Certificate </li><li>O&M Manual </li><li>Packing List </li></ul><li>Maintain a technical database of AMC retrofit and O&M performance logs. </li></ul> 7. Team & Resource Management <ul><li>Assign and monitor daily tasks for engineers technicians and operators. </li><li>Track manpower utilization overtime and site deployment. </li><li>Verify and cross-check OT sheets; ensure approval from line managers. </li><li>Monitor workforce discipline PPE usage and compliance with safety protocols. </li><li>Ensure standby manpower is planned for emergency site calls. </li></ul> 8. Commercial Support <ul><li>Collect all service and site reports and submit them to Admin Coordinator for invoicing. </li><li>File AMC supporting documents and submit them to Accounts Department for monthly billing. </li><li>Track client acknowledgments and payment follow-up. </li><li>Assist in warranty claims and variation works. </li><li>Monitor renewal of AMC contracts and ensure proposals are sent on time. </li></ul> 9. Trading & Materials Support <ul><li>Support client requirements for consumables spares and chemicals. </li><li>Coordinate procurement stock management and logistics for timely delivery. </li><li>Maintain stock and usage records for consumables and spare parts. </li><li>Follow up with suppliers and ensure competitive pricing for trading items. </li></ul> 10. Compliance & Reporting <ul><li>Ensure all after-sales activities comply with safety regulations and company policies. </li><li>Prepare weekly and monthly progress reports on AMC retrofit service and O&M. </li><li>Maintain systematic filing of contracts reports and client communications. </li><li>Record client complaints corrective actions and preventive measures. </li><li>Support management audits and ISO compliance documentation. </li></ul> Skills & Competencies Required <ul><li>Strong technical knowledge of STP RO UF ETP and other water treatment systems. </li><li>Excellent coordination planning and client communication skills. </li><li>Strong report-writing documentation and record-keeping ability. </li><li>Ability to multitask across AMC Retrofit Service Trading & O&M simultaneously. </li><li>Proficiency in MS Office ERP and reporting tools. </li><li>Strong problem-solving analytical and time management skills. </li><li>Knowledge of HSE standards and compliance requirements. </li></ul>

After Sales Technical Coordinator

Leisure Marine Association

Role purpose: The coordinator plays a vital role in ensuring the timely and accurate processing of customer orders. This position is responsible for managing orders from receipt of purchase orders through to delivery, working closely with Sales, Purchasing, Warehouse, Logistics, and Dispatch teams. The coordinator maintains accurate information in the company&rsquo;s ERP and CRM systems, in line with internal procedures.Key accountabilities:<ul><li>Process sales orders using a fair and timely method (e.g., FIFO) to ensure consistent handling of customer requests.</li><li>Create picking lists based on available stock to support effective inventory management and share them with the Warehouse for order preparation.</li><li>Prepare invoices once order picking and packing are confirmed.</li><li>Coordinate with Warehouse, Logistics, and Dispatch teams to ensure on-time delivery of customer orders and that any special instructions are followed.</li><li>Update cost lines, delivery dates, and other key order details within agreed timelines.</li><li>Track and update Estimated Time of Arrival (ETA) for order items by coordinating with the logistics function and communicate updates to customers, copying the relevant sales contact where required.</li><li>Ensure all order-related information is complete, accurate, and consistently updated in ERP and CRM systems.</li><li>Collect and verify delivery documents, ensuring proper filing and submission to the relevant internal stakeholders (e.g., finance, document control).</li><li>Run regular back-order or open-order reports and share updates with the Sales team, highlighting delays or issues.</li><li>Submit invoices via customer portals or email and maintain clear records of all submissions and any pending invoices.</li><li>Handle order deletions and creation of credit notes in the system after receiving the necessary approvals and documentation from Sales or relevant departments.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Coordinator

al khadlaj perfumes

Khadlaj Perfumes, a UAE-based perfume house, is a family-owned establishment since January 1997. The company is dedicated to creating and crafting bespoke oriental and occidental fragrances. Khadlaj Perfumes is renowned for its distinguished and well-crafted home ambiance fragrances.This is a full-time, on-site role for a Sales Coordinator located in Sharjah. The Sales Coordinator will be responsible for managing sales operations, coordinating sales activities, providing excellent customer service, and supporting the sales team. Daily tasks include communicating with clients, processing orders, maintaining sales records, and assisting in the development of sales strategies.Responsibilities:<ul><li>Coordinate and process sales orders accurately and efficiently through ERP/CRM systems.</li><li>Communicate with clients regarding product inquiries, pricing, availability, and order status.</li><li>Support the sales team with preparation of proposals, presentations, and sales reports.</li><li>Maintain up-to-date records of customer interactions, sales, and inventory levels.</li><li>Follow up with clients for payments, deliveries, and feedback.</li><li>Collaborate with logistics and warehouse teams to ensure timely dispatch and delivery of orders.</li><li>Track sales targets and report on performance metrics weekly/monthly.</li><li>Manage client databases and assist in client relationship management (CRM).</li><li>Assist in planning and organizing trade shows, exhibitions, and in-store promotions.</li><li>Handle after-sales support and resolve any client issues or complaints in coordination with relevant departments.</li></ul>Qualifications and Skills:<ul><li>Bachelor's degree in Business Administration, Marketing, or related field.</li><li>Minimum 2&ndash;4 years of experience in sales coordination, preferably in the perfume, cosmetics, or FMCG sector.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint); experience with ERP/CRM systems is a plus.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluent in English; Arabic or other language proficiency is a plus.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li><li>Are you open to work from 8am to 6pm, Monday to Saturday?</li></ul>Experience:<ul><li>Fragrance and Perfumes: 1 year (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>

Sales Coordinator

Dison Tec LLC

We Are Hiring: Secretary Cum Sales CoordinatorWe are looking for a reliable and well-organized Secretary Cum Sales Coordinator to support our office administration and sales operations.Job Responsibilities:<ul><li>Perform general secretarial and administrative duties</li><li>Manage phone calls, emails, and correspondence</li><li>Prepare quotations, invoices, and sales documents</li><li>Coordinate with customers and the sales team</li><li>Maintain records, files, and customer databases</li><li>Schedule meetings and assist with daily office operations</li></ul>Requirements:<ul><li>Good communication and organizational skills</li><li>Must have 1-2 years experience as Secretary or Admin Assistant in UAE</li><li>Proficiency in MS Office (Word, Excel, Email)</li><li>Ability to multitask and work independently</li><li>Professional attitude and attention to detail</li></ul>Interested candidates may apply by sending their CV to Phoenixv@eim.ae.Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Secretary cum Sales Coordinator

AL NAWRAS HOSPITALITY/SGSC

A Tagalog Sales Coordinator supports the sales team by managing administrative tasks, coordinating activities, and ensuring smooth operations.<ul><li>Assigning territories and quotas to company sales staff</li><li>Coordinating training and scheduling for sales staff</li><li>Maintaining supplies of sales presentation materials, including slides and brochures</li><li>Analyzing customer shopping data to optimize sales efforts and better identify potential customers</li><li>Tracking the quotas and goals of each member of the sales team</li><li>Entering order information into the company database</li><li>Answering client questions regarding their account or sales products</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>will you be able to join immediately ?</li></ul><ul><li>whats your Visa type ?</li></ul>

Female Sales Coordinator

ACORUS PHARMA LLC

Azalea Pharma LLCis seeking a dynamic and detail-oriented Sales Coordinator to join our growing team!If you are passionate about supporting sales operations, coordinating with clients, and ensuring smooth internal workflows, we&rsquo;d love to hear from you.Key Responsibilities: <ul><li>Assist the sales team with daily operations Coordinate orders, inquiries &amp; follow-ups</li><li>Maintain sales records and documentation Communicate with clients and internal teams .</li><li>Support marketing and sales initiatives</li></ul>Requirements: Strong communication and interpersonal skills<ul><li>Ability to multitask and stay organized Proficient in MS Office (Excel, Word, PowerPoint)</li><li>Previous experience in sales support in pharma industry is a plus</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Phoenix Dison Tec LLC

Phoenix Dison Tec LLC is a leading manufacturer and solution provider of processing, filling, packing, and packaging machinery for the perfume, cosmetics, detergent, and oil industries. We are looking for a dynamic and result-oriented Sales Executive to join our growing team.The ideal candidate will be responsible for generating leads, developing client relationships, and driving sales of industrial machinery solutions.Key Responsibilities<ul><li>Identify and develop new business opportunities in local and international markets</li><li>Promote and sell packaging, filling, and processing machinery solutions</li><li>Understand customer requirements and recommend suitable machinery solutions</li><li>Prepare and follow up on quotations, proposals, and negotiations</li><li>Conduct client meetings, factory visits, and product presentations</li><li>Maintain strong relationships with existing customers and ensure repeat business</li><li>Coordinate with technical, production, and after-sales teams</li><li>Achieve assigned sales targets and KPIs</li><li>Maintain accurate sales records and update CRM systems</li><li>Represent the company at exhibitions, trade shows, and client meetings</li></ul>Requirements &amp; Qualifications<ul><li>Proven experience as a Sales Executive (industrial machinery / packaging / manufacturing preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Ability to understand technical products and explain them clearly to customers</li><li>Self-motivated, target-driven, and results-oriented</li><li>Proficient in MS Office (Word, Excel, Email)</li><li>Valid UAE driving license (preferred)</li><li>Willingness to travel when required</li><li>Bachelor&rsquo;s degree or equivalent experience preferred</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Machinery : 2 years (Required)</li></ul>License/Certification:<ul><li>UAE - Driving License (Preferred)</li></ul>

Sales Executive

Explore 307+ After sales technical coordinator in Sharjah United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

307 after sales technical coordinator jobs IN Sharjah United Arab Emirates

After Sales Technical Coordinator

Coordinator

Sales Coordinator

Secretary cum Sales Coordinator

Female Sales Coordinator

Sales Coordinator

Sales Executive