aftersales advisor

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

Al-Futtaim Automotive

<div>
 
 
 About Al-Futtaim Group
 
 
 
 Founded in the 1930s, Al-Futtaim Group is one of the most diversified and progressive privately held businesses in the region, headquartered in Dubai, UAE. Operating across automotive, financial services, real estate, retail, and healthcare, we employ over 35,000 people in more than 20 countries across the Middle East, Asia, and Africa. With partnerships with 200+ leading global brands, we are driven by entrepreneurship, innovation, and customer focus. Our values&mdash;respect, excellence, collaboration, and integrity&mdash;guide us as we enrich the lives of our customers daily.
 
 
 
 Role Overview
 
 
 
 We are looking for a passionate and customer-focused
 
 Service Advisor
 
 to represent
 
 BYD
 
 in Saudi Arabia. You will deliver a seamless aftersales experience, ensuring customer satisfaction, loyalty, and revenue growth.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Build Relationships:
 
 Develop strong, long-term connections with customers to enhance retention and loyalty.
 </li>
 <li>
 
 Achieve Targets:
 
 Drive monthly revenue through strategic upselling and effective discount management.
 </li>
 <li>
 
 Consult &amp; Deliver:
 
 Provide expert advice and ensure vehicles are serviced correctly the first time.
 </li>
 <li>
 
 Keep Customers Informed:
 
 Update customers on vehicle progress, maintaining on-time delivery commitments.
 </li>
 <li>
 
 Resolve Concerns:
 
 Handle customer complaints efficiently to maintain high service scores.
 </li>
 <li>
 
 Adhere to Standards:
 
 Follow company policies and procedures to ensure a premium customer experience.
 </li>
 </ul>
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of experience as a Service Advisor in an automotive dealership.
 </li>
 <li>
 Strong technical knowledge of automotive products and processes.
 </li>
 <li>
 Exceptional customer service and communication skills; fluency in English required, Arabic is a plus.
 </li>
 <li>
 Diploma or Bachelor&rsquo;s degree in Automobile or Mechanical Engineering.
 </li>
 <li>
 Proficiency in MS Office; SAP knowledge preferred.
 </li>
 <li>
 Ability to work collaboratively with workshop teams and managers and flexible to extended hours as needed.
 </li>
 </ul>
 
 
 Team Collaboration
 
 
 
 Work closely with Reception Managers, Aftersales Managers, and Workshop Teams to meet sales targets, deliver exceptional service, and achieve outstanding performance evaluations.
 
 
 
 About Al-Futtaim Automotive
 
 
 
 Al-Futtaim Automotive, part of the UAE-based Al-Futtaim Group, operates in multiple countries across the Middle East, including Saudi Arabia. We represent leading automotive brands, including
 
 BYD
 
 , and provide services across distribution, manufacturing, leasing, and aftersales.
 
 
 Join our team and grow with a company that empowers talent, champions career development, and delivers world-class mobility solutions.
 
</div>

Al-Futtaim

<div>Job Requisition ID: 174025
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role 
Are you ready to be the face of Lexus in Ras Al Khaimah? We&rsquo;re looking for passionate and customer-focused Service Advisor to join our team. In this role, you&rsquo;ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth. 

<div>
What You Will Do 
<ul><li>Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.</li><li>Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.</li><li>Consult &amp; Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.</li><li>Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.</li><li>Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.</li><li>Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.</li></ul></div> 

<div>
Required Skills to Be Successful 
<ul><li>Experience: Minimum of 3&ndash;5 years as a Service Advisor in an automotive dealership.</li><li>Technical Knowledge: A solid understanding of automotive products, processes, and technical details.</li><li>Customer Service: A passion for going the extra mile to delight customers.</li><li>Language Skills: Strong English communication skills; Arabic is a plus!</li></ul></div> 


About the Team 
You&rsquo;ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you&rsquo;ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations. 

<div>
What Equips You for the Role 
<ul><li>Diploma or Bachelor&rsquo;s degree in Automobile/Mechanical Engineering.</li><li>Proficiency in MS Office (SAP knowledge preferred).</li><li>Excellent communication and customer-handling skills.</li><li>A strong team player with the flexibility</li></ul></div>
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

<div>Job Requisition ID: 174075

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role

Are you ready to be the face of Toyota in Dubai? We&rsquo;re looking for passionate and customer-focused Service Advisor to join our team in Toyota Al Badia. In this role, you&rsquo;ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth. 


What You Will Do
<ul>
<li>Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.</li>
<li>Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.</li>
<li>Consult &amp; Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.</li>
<li>Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.</li>
<li>Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.</li>
<li>Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.</li></ul> 


Required Skills to Be Successful
<ul>
<li>Experience: Minimum of 3&ndash;5 years as a Service Advisor in an automotive dealership.</li>
<li>Technical Knowledge: A solid understanding of automotive products, processes, and technical details.</li>
<li>Customer Service: A passion for going the extra mile to delight customers.</li>
<li>Language Skills: Strong English communication skills; Arabic is a plus!</li></ul> 


About the Team

You&rsquo;ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you&rsquo;ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations. 


What Equips You for the Role
<ul>
<li>Diploma or Bachelor&rsquo;s degree in Automobile/Mechanical Engineering.</li>
<li>Proficiency in MS Office (SAP knowledge preferred).</li>
<li>Excellent communication and customer-handling skills.</li>
<li>A strong team player with the flexibility to work extended hours to meet targets and customer commitments.</li></ul> 


About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

<div>
 
 Job Requisition ID:
 
 174075
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 Are you ready to be the face of Toyota in Dubai? We&rsquo;re looking for passionate and customer-focused Service Advisor to join our team in Toyota Al Badia. In this role, you&rsquo;ll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
 </li>
 <li>
 Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
 </li>
 <li>
 Consult &amp; Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
 </li>
 <li>
 Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
 </li>
 <li>
 Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
 </li>
 <li>
 Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Experience: Minimum of 3&ndash;5 years as a Service Advisor in an automotive dealership.
 </li>
 <li>
 Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
 </li>
 <li>
 Customer Service: A passion for going the extra mile to delight customers.
 </li>
 <li>
 Language Skills: Strong English communication skills; Arabic is a plus!
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 You&rsquo;ll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you&rsquo;ll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.
 
 
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in Automobile/Mechanical Engineering.
 </li>
 <li>
 Proficiency in MS Office (SAP knowledge preferred).
 </li>
 <li>
 Excellent communication and customer-handling skills.
 </li>
 <li>
 A strong team player with the flexibility to work extended hours to meet targets and customer commitments.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Service Advisor | Al-Futtaim Motors | Toyota

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Nissan Motor Corporation

<div>
 5.1 Routinely review financial statements with dealer Aftersales management to monitor operation efficiency, increased profitability to support Aftersales absorption ratio, as well as compliance with company standards.
 
 
 These SOPs are to be audited once in a quarter.
 
 
 9.1 Monitor staff levels to ensure the appropriate number of staff is maintained &amp; with compensation plans supporting manageable level of employee turnover
 
 
 10.1 Maintain awareness of competitive dealership actions (Pricing, campaigns or network actions)
 
 
 <ul>
 <li>
 EXPECTED END RESULTS
 
 
 </li>
 </ul>
 
 MAJOR ACTIVITIES
 
 
 
 
 KPIs
 
 
 
 <ul>
 <li>
 Aftersales Revenue
 </li>
 <li>
 PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer)
 </li>
 <li>
 PCP monitoring, Dispersion management ratio
 </li>
 <li>
 Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc...
 </li>
 <li>
 EW+DC Penetration
 </li>
 <li>
 Review Dealer and Service Advisor performance in terms of retention and sales per unit received - including analysis for Lost customers activities
 </li>
 <li>
 Loyalty ratio
 </li>
 <li>
 Sales / unit
 </li>
 <li>
 Review Parts wholesale opportunities
 </li>
 <li>
 Key Parts sales volume
 </li>
 <li>
 Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance
 </li>
 <li>
 Service Absorption rate (SAR)
 </li>
 <li>
 Works with dealer sales personnel to ensure dealer meets accessory sales targets
 </li>
 <li>
 Accessories Offtake / NVS
 </li>
 <li>
 Provide forecast of month-end and future Parts sale per assigned dealers
 </li>
 <li>
 Parts sales volume
 </li>
 <li>
 Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA)
 </li>
 <li>
 .
 </li>
 <li>
 .
 </li>
 <li>
 Monitor Dispersion Management
 </li>
 <li>
 Dispersion Management ratio
 </li>
 <li>
 Increase Network expansion in Tier 3 / Tier 4 (through MSV - Mobile Service Van)
 </li>
 <li>
 Marketing
 </li>
 <li>
 Explains NSC's Aftersales related marketing communication programmes
 </li>
 <li>
 Review outlet service marketing plans including advertising spend as well as assess the effectiveness of their efforts. Include reviewing dealer CRM program, service reminder calls, seasonal campaigns, and other related activities
 </li>
 <li>
 Provide recommendations on new &amp; innovative ways to enhance service marketing efforts to increase customer retention
 </li>
 <li>
 Support NSC in national efforts like annual roadside assistance programme, trade shows, Aftersales display in motorshows, etc....
 </li>
 <li>
 Incentives
 </li>
 <li>
 Support NSC Aftersales leadership to develop incentive programmes to meet revenue and CSI targets. Also responsible for cascading this program to the dealers.
 </li>
 <li>
 Help Service Manager to formulate local dealer incentive programmes to promote sales/UR, CSI, Accessory sales, Technician productivity, etc
 </li>
 <li>
 Parts Inventory management
 </li>
 <li>
 Review dealer inventory to ensure retails parts fill rate target is achieved
 </li>
 <li>
 Mechanical CLPV
 </li>
 <li>
 BP CLPV
 </li>
 <li>
 Assist dealer in tracking aging parts back orders
 </li>
 <li>
 Support dealer in part number information (use of systems, basic part number knowledge training, etc...)
 </li>
 <li>
 Business Management
 </li>
 <li>
 Service Absorption Ratio (SAR)
 </li>
 <li>
 Provide dealer management with benchmarking information in order to showcase potential P&amp;L and Balance sheet related areas of improvement with monthly follow-up plan.
 </li>
 <li>
 Customer Satisfaction
 </li>
 <li>
 Review CSI scores (e.g. CS survey, Audit, Mystery shop) at an outlet &amp; employee level to identify deficiencies and support the development of countermeasures, in order to ensure customer satisfaction and delight for all Customers
 </li>
 <li>
 OS-NPS (Overall Satisfaction Net Promoter Score)
 </li>
 <li>
 CPTV (Complaint per thousand vehicles)
 </li>
 <li>
 Address with management specific customer complaints to resolve quickly in compliance with ART
 </li>
 <li>
 ART (Average Resolution Time)
 </li>
 <li>
 Ensure quality closure of all complaints with complete customer satisfaction
 </li>
 <li>
 Explain to dealer latest recall campaign and technical service bulletins
 </li>
 <li>
 Provide Technical assistance to dealers for difficult repairs / diagnostics (long pending vehicles management)
 </li>
 <li>
 Clearance of Long Pending Vehicles (Mech., BP)
 </li>
 <li>
 Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process
 </li>
 <li>
 SDD ratio (Same Day Delivery)
 </li>
 <li>
 FRFT ratio
 </li>
 <li>
 Conducts regular audit of warranty parts
 </li>
 <li>
 Provide field approval of warranty claims - has the authorisation to do - when required
 </li>
 <li>
 Ensure dealers clearly understands NSSW and AS-DOS and are compliant to the defined SOPs at the respective dealerships to minimise Customer's dissatisfaction and control Customer Complaints.
 </li>
 <li>
 SAMBHAV open action point result
 </li>
 <li>
 CPTV (Complaint per thousand vehicles)
 </li>
 <li>
 Facility
 </li>
 <li>
 Ensures dealers have enough work bay capacity to fulfil mid-term demand requirements
 </li>
 <li>
 Work with dealer to ensure sufficient Technician capacity in the short and mid-term
 </li>
 <li>
 Understand dealer agreements as it pertains to Aftersales, required performance and policy compliance for outlets
 </li>
 <li>
 Routinely document outlet performance via contact reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place
 </li>
 <li>
 Manage infrastructure renovation with DND support to align with DND Nissan policy
 </li>
 <li>
 Training
 </li>
 <li>
 Recruitment of dealership manpower as per the defined guidelines
 </li>
 <li>
 Qualification and experience of manpower as per NMIPL guidelines
 </li>
 <li>
 Ensuring manpower quantity per dealer position as per business requirement
 </li>
 <li>
 Staff quantity per dealer and position
 </li>
 <li>
 Conduct or support training of Aftersales personnel; monitor training status of outlet staff (training nomination, completion rate)
 </li>
 <li>
 Trained manpower ratio
 </li>
 <li>
 Ensure dealer Aftersales personnel complete requirement soft skill and technical training programs
 </li>
 <li>
 Conduct or support leadership coaching / training for Service Managers to maintain high performance and motivation in the teams
 </li>
 <li>
 Monitoring HR practices at dealerships to control attrition
 </li>
 <li>
 Attrition rate
 </li>
 <li>
 HR
 </li>
 <li>
 9.2 Identify causes for high level of staff turnover and addresses issues with appropriate level of management
 </li>
 <li>
 Others
 </li>
 <li>
 Conduct periodic audits to ensure dealer complies to all NSSW, AS-DOS and 5S (Swachha Nissan activity) requirements
 </li>
 <li>
 RSPM Score
 </li>
 <li>
 Supports BPM dealer (Bottom Performance Management) improve its operations to gradate out of BPM program
 </li>
 <li>
 Act as a liaison between dealers and NSC to ensure two way communications and smooth operations
 </li>
 <li>
 10.5 Deploy special initiative such as Nissan Customer Way (NCW)
 </li>
 <li>
 10.6 Visit each of assigned dealer at least once per month - including visit preparation prior to the event and submission of dealer visit report after the visit.
 </li>
 <li>
 Prepare other regular Aftersales reports outside dealer contact reports
 </li>
 <li>
 Perform other task outside not defined in the checklist (ex. Vehicle Sale role)
 
 
 </li>
 </ul>
 Gurugram Haryana India
</div>

Deputy Manager, Aftersales - NMIPL

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Service Advisor | Al-Futtaim Motors | Toyota

Service Advisor

Deputy Manager, Aftersales - NMIPL