ai consultant

Cyber Management International Corporation

<p><b>Job Title</b>: <b>ServiceNow ITSM &amp; AI Solutions Consultant</b><br/><b>Location: </b> <b>Sterling, VA; Fully remote is also an option</b><br/><b>Terms: </b> <b>Full-time</b><br/><b>Requirements: </b> <b>Must be a U.S. Citizen with Active Security Clearance</b></p><p><b>About the Role</b><br/>The ServiceNow ITSM &amp; AI Solutions Consultant is an individual contributor supporting program and functional leads across the ServiceNow ITSM modules (Incident, Problem, Knowledge, and Service Request) to improve platform utilization. The role partners with operational leaders and stakeholders to assess business needs, document clear solution requirements, guide ITSM solution design, and support release readiness. The consultant also helps build the IT Service Optimization Team&rsquo;s AI and automation capabilities by establishing governance, intake processes, documentation standards, quality controls, and production readiness criteria for AI-enabled tools such as custom GPTs, low‑code applications, and automation prototypes.</p><p>This position does not perform ServiceNow development but does require hands‑on AI and automation development activities including solution design, prototype creation, building custom GPTs, and validating system behavior.</p><p><b>Responsibilities</b></p><p><b>ServiceNow ITSM Business &amp; Functional Consulting (60%)</b></p><ul><li>Perform day-to-day support, working with functional teams to develop automation and ServiceNow solutions, and coordinate support and development effort with the ServiceNow Administrators and developers.</li><li>Conduct discovery sessions and stakeholder interviews to understand the business use case and business value.</li><li>Evaluate and recommend improvements using out‑of-the‑box ServiceNow capabilities before proposing customizations.</li><li>Translate operational needs into clear, complete, developer‑ready requirements.</li><li>Produce business requirements, functional requirements, user stories, acceptance criteria, and current-state/future-state process flows.</li><li>Support the development lifecycle by participating in refinement sessions, clarifying requirements, and release planning.</li><li>Lead or coordinate User Acceptance Testing (UAT), including test scenarios, issue validation, and defect triage.</li><li>Participate in governance for Incident and Request Management, Knowledge Management, Service Catalog, and Service Portal designs.</li><li>Maintain documentation standards, traceability, and solution lifecycle artifacts.</li><li>Provide consulting support to government leadership, offering credible guidance on ITSM processes and platform capabilities.</li></ul><p><b>AI, Automation, and Emerging Technology Governance (40%)</b></p><ul><li>Support the establishment of governance for AI-enabled tools, including intake, prioritization, documentation, QA, and release readiness.</li><li>Assist with defining evaluation criteria for AI and automation ideas, including business value, feasibility, risk, and operational utility.</li><li>Assist with document creation for requirements, testing, traceability, user guides and iteration management.</li><li>Oversee prototype review, ensuring technical soundness and alignment with the defined framework.</li><li>Build and refine custom GPTs or similar AI assistants using Microsoft Azure AI or approved coding environments.</li><li>Configure prompt patterns, logic flows, and rules for safe/consistent LLM behavior.</li><li>Support low-code AI applications and light prototyping with approved agency AI tools.</li><li>Assist teams in adopting AI solutions and maturing prototypes into production-ready tools.</li><li>Support ongoing maintenance, iteration, and release cycles for AI-enabled applications.</li></ul><p><b>Qualifications</b></p><ul><li>Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD. 12+ plus years with a High School Diploma.</li><li>U.S. citizenship and an active <b>SECRET</b> Government Security Clearance.</li><li>ServiceNow Certified System Administrator (CSA)</li><li>ServiceNow Certified Implementation Specialist (CIS) &ndash; IT Service Management ITSM</li><li>Minimum of three years of experience working with ServiceNow IT Services Management, including: Incident Management, Service Request/Catalog, Knowledge Management, Understanding of the Incident Lifecycle Management cycle and Knowledge Management Suite.</li><li>Microsoft AI-900 or similar AI fundamentals certification</li><li>Generative AI/ML foundational knowledge and LLMs</li><li>ServiceNow Assist and other emerging ServiceNow AI capabilities</li><li>Strong communication and collaboration skills</li><li>Experience implementing ServiceNow Live Chat and/or Virtual Agent</li></ul><p><b>Desired Qualifications</b></p><ul><li>ITIL 4 Foundation (or ITIL 5)</li><li>PMP and Agile/Scrum certifications</li><li>Prompt engineering certification</li><li>Data Engineering and Python</li></ul><p><b>About us</b></p><p>Cyber Management International Corporation is actively recruiting highly IT Security professionals looking for challenging, exciting work in support of the U.S. Department of State (DOS). Specifically, our customer is the Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program, for the Bureau of Diplomatic Technology (DT). CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications and services globally.</p><p><i>For more information about our company, please visit www.cybermgt.com or email us at recruiting@cybermgt.com</i></p><p>Pay: From $200,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Security clearance:</p><ul><li>Secret (Required)</li></ul><p>Work Location: Remote</p>

ServiceNow ITSM & AI Solutions Consultant

Sanofi

<div><p><b>AI Video Consultant (Training &amp; Enablement)</b></p><p><b>
Location:</b> Remote</p><p><b>
Duration:</b> 4-Month Contract</p><p><b>
Pay Range:</b> $35.00&ndash;$55.00 per hour</p><p></p><p><b>
Sanofi's contingent workforce program, </b><b>FLEXT Direct</b><b>, is seeking an </b><b>AI Video Consultant (Training &amp; Enablement)</b><b> for a 4-month remote contract. This consultant will help enhance communication through Artificial Intelligence (AI) by assessing current AI capabilities, implementing AI video production best practices, and training teams to effectively leverage AI-powered tools.</b></p><p></p><p><b>
Core Mission</b></p><ul><li><p>
Assess the current AI environment and available communication tools.</p></li><li><p>
Partner with the COL-BO team to evaluate GCD needs over time (by function, calendar, and business priorities).</p></li><li><p>
Define the most appropriate approach for digitalized communication.</p></li><li><p>
Train the COL-BO team on AI video production.</p></li><li><p>
Provide guidance and best practices to support sustainable AI video production over the long term.</p></li></ul><p></p><p><b>
Expected Deliverables</b></p><p><b>
1. Training &amp; Skill Development</b></p><ul><li><p>
Develop a structured training program, including learning objectives, session schedules, and prerequisites.</p></li><li><p>
Deliver hands-on workshops covering leading AI video tools such as GPT-4, Google Flow, Clipchamp, and other relevant platforms.</p></li><li><p>
Create training materials, including slide decks, step-by-step tutorials, and a technical glossary.</p></li><li><p>
Conduct pre- and post-training assessments and provide participation certificates to measure team progress.</p></li></ul><p><b>
2. Operational Implementation</b></p><ul><li><p>
Develop a standardized AI video production framework tailored to Sanofi's needs and clinical guidelines.</p></li><li><p>
Create reusable templates and workflows for recurring video formats (e.g., internal communications, clinical trial achievement highlights).</p></li><li><p>
Provide recommendations for AI tools, licensing requirements, and integration with existing systems.</p></li><li><p>
Develop quality control guidelines covering review processes, compliance, GDPR, ethical AI use, and production best practices.</p></li></ul><p><b>
3. Pilot Projects &amp; Demonstration</b></p><ul><li><p>
Collaborate with the team to produce 2&ndash;3 AI-generated videos for real business use cases (e.g., onboarding, internal campaigns, training modules).</p></li><li><p>
Deliver a performance metrics and ROI report documenting outcomes, lessons learned, and measurable business impact.</p></li><li><p>
Identify and prioritize AI video use cases specific to Sanofi's business needs.</p></li></ul><p><b>
4. Support &amp; Sustainability</b></p><ul><li><p>
Conduct post-training Q&amp;A sessions to reinforce learning and address questions.</p></li><li><p>
Provide dedicated technical support for three months following completion of the training program.</p></li><li><p>
Maintain living documentation that reflects evolving AI tools and industry best practices.</p></li><li><p>
Develop a 6&ndash;12-month roadmap for continued AI video capability development within the team.</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
Bachelor's degree required.</p></li><li><p>
Minimum 3 years of experience in AI video production, AI training, digital communications, or a related field.</p></li><li><p>
Hands-on experience with AI video development tools such as GPT-4, Google Flow, Clipchamp, or similar technologies.</p></li><li><p>
Experience delivering AI video solutions within a Medical, Pharmaceutical, Healthcare, or Vaccines environment.</p></li><li><p>
Experience supporting AI adoption or digital transformation initiatives.</p></li><li><p>
Experience working in an international, cross-functional environment.</p></li></ul><p></p><p><b>
Training &amp; Educational Support</b></p><ul><li><p>
Experience training users with beginner to intermediate AI knowledge.</p></li><li><p>
Strong presentation, facilitation, and instructional skills.</p></li><li><p>
Delivery-oriented with the ability to drive projects from planning through execution.</p></li></ul></div>

AI Video Consultant (Training & Enablement) (contract)

Ahead

<div><div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><br>
As a Senior Technical Consultant focused on AI capabilities, you will own the end‑to‑end build of AI‑enabled solutions on the Now Platform &mdash; Now Assist skills and AI Agents through predictive models, AI Search, and the data foundations that make them work. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants and architects to shape complex agentic solutions. Beyond core platform development, you will lead AI enablement across at least one additional product suite (ITSM, ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate ambiguous business outcomes into secure, governed, measurable AI capabilities. Your depth in both platform engineering and applied AI will influence how our clients adopt agentic workflows and how they realize value from them.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div><div><div>
<div>
<div><p>Solution and Stakeholder Leadership</p>
</div>
<div><ul><li><p>Translate business outcomes and documented requirements into AI solutions that are secure, governed, explainable, and aligned to platform best practices</p>
</li>
</ul></div><div><ul><li><p>Identify and qualify AI use cases with clients, assessing data readiness, deflection or cycle‑time potential, risk tolerance, and human‑in‑the‑loop requirements. Articulate plainly when a use case is a poor fit for AI.</p>
</li>
</ul></div><div><ul><li><p>Conduct client and internal demos of Now Assist, AI Agents, AI Control Tower and agentic workflows, clearly explaining how outputs are produced, where guardrails sit, and what the measured impact is</p>
</li>
</ul></div><div><ul><li><p>Actively participate in Agile ceremonies, flagging technical and AI‑specific risks (data quality, hallucination exposure, adoption drag, licensing consumption) during planning</p>
</li>
</ul></div><div><p>Hands‑On Development and Delivery Governance</p>
</div>
<div><ul><li><p>Build and extend Now Assist skills, AI Agents, agentic workflows, and orchestration logic; author and tune prompts, tool definitions, and agent instructions against defined success criteria</p>
</li>
</ul></div><div><ul><li><p>Develop the supporting platform foundation: integrations, Flow Designer and Integration Hub actions, custom tools exposed to agents, Knowledge and catalog data quality, and the taxonomy that AI Search and Now Assist depend on</p>
</li>
</ul></div><div><ul><li><p>Configure and tune Predictive Intelligence models, Document and Task Intelligence, Virtual Agent and NLU/Conversational Interfaces, and AI Search relevancy</p>
</li>
</ul></div><div><ul><li><p>Extend AI beyond native capabilities via Generative AI Controller, AI Agent Fabric / MCP, and third‑party LLM or agent integrations where the use case warrants it</p>
</li>
</ul></div><div><ul><li><p>Establish evaluation discipline: baseline metrics, golden datasets, regression test suites for prompts and skills, A/B and pre/post measurement, and drift monitoring after go‑live</p>
</li>
</ul></div><div><ul><li><p>Enforce responsible‑AI guardrails &mdash; data handling and PII scoping, role‑based access to AI capabilities, audit and trace requirements, human approval gates, and configuration in AI Control Tower</p>
</li>
</ul></div><div><ul><li><p>Safeguard quality through peer reviews, automated tests, and coordinated promotions across dev, test, and prod, including cutover and rollback strategies for AI features</p>
</li>
</ul></div><div><ul><li><p>Own defect resolution during UAT and hyper‑care, including model and prompt performance issues, driving root‑cause analysis and continuous tuning</p>
</li>
</ul></div><div><p>Team Leadership and Mentoring</p>
</div>
<div><ul><li><p>Coach junior developers on AI fundamentals, prompt and agent design patterns, and the judgment to distinguish a demo from a production‑ready solution</p>
</li>
</ul></div><div><ul><li><p>Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines</p>
</li>
</ul></div></div><div><div><ul><li><p>Facilitate training sessions and knowledge‑sharing forums that raise AI fluency across the broader delivery team</p>
</li>
</ul></div><div><p>Innovation and Cross‑Product Leadership</p>
</div>
<div><ul><li><p>Lead AI delivery across at least one product suite beyond core platform work, understanding the process being augmented well enough to know where AI genuinely helps</p>
</li>
</ul></div><div><ul><li><p>Build reusable accelerators &mdash; skill libraries, agent patterns, evaluation harnesses, readiness assessments &mdash; and drive their adoption across engagements</p>
</li>
</ul></div><div><ul><li><p>Track each ServiceNow release for new AI capabilities, evaluate them hands‑on, and advise clients on adoption sequencing and licensing implications</p>
</li>
</ul></div><div><ul><li><p>Contribute lessons learned, benchmarks, and technical articles to internal knowledge bases and external community forums</p>
</li>
</ul></div></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><div><div>
<div>
<ul><li><p>6+ years in the ServiceNow domain, with meaningful recent time spent building AI‑enabled solutions in production</p>
</li>
</ul></div><div><ul><li><p>ServiceNow AI depth &ndash; Now Assist, AI Agent Studio and AI Agent Orchestrator, Now Assist Skill Kit, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent and NLU, AI Control Tower, and Generative AI Controller</p>
</li>
</ul></div><div><ul><li><p>Data foundation fluency &ndash; Understands that AI outcomes track data quality; comfortable with Workflow Data Fabric, CMDB/CSDM health, knowledge governance, and taxonomy design as prerequisites rather than afterthoughts</p>
</li>
</ul></div><div><ul><li><p>Core‑platform expertise &ndash; Integrations, Integration Hub, Flow Designer, Service Portal, UI Builder and Workspaces, imports, plus an architecture mindset for performance, scalability, and clean upgrades</p>
</li>
</ul></div><div><ul><li><p>Hands‑on coding &ndash; Advanced JavaScript and Glide APIs, REST integration design and consumption, auth schemes, and data pipelines; strong vanilla JavaScript fundamentals with testing habits and version‑control discipline</p>
</li>
</ul></div><div><ul><li><p>Applied AI craft &ndash; Prompt engineering and iteration, retrieval and grounding patterns, tool/function calling, agent decomposition and orchestration, and a working grasp of where LLMs fail and how to contain it</p>
</li>
</ul></div><div><ul><li><p>Evaluation and measurement rigor &ndash; Defines success metrics before building, tests systematically, and reports honest results including negative ones</p>
</li>
</ul></div><div><ul><li><p>Responsible AI judgment &ndash; Practical command of data privacy, access control, auditability, bias and hallucination risk, and the governance conversations that come with them</p>
</li>
</ul></div><div><ul><li><p>Product depth &ndash; Proven leadership in at least one suite beyond core ITSM and Service Portal</p>
</li>
</ul></div><div><ul><li><p>Collaborative mentor and lifelong learner &ndash; Explains AI concepts simply to non‑technical stakeholders, calibrates expectations against hype, and stays current in a space that changes quarterly</p>
</li>
</ul></div><div><ul><li><p>ServiceNow certifications &ndash; CSA, CAD, CIS, and AI‑related micro‑certifications are welcome, though demonstrated hands‑on expertise is valued more highly than credentials</p>
</li>
</ul></div><div><ul><li><p>Broader tech stack awareness &ndash; Familiarity with LLM providers and APIs, vector search and RAG architectures, MCP, cloud platforms, DevOps toolchains, or analytics outside the ServiceNow ecosystem</p>
</li>
</ul></div></div></div></div></div></div><div><div>$140,000 - $170,000 a year</div></div>
<div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

ServiceNow Senior Technical Consultant - AI

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><br>
As a Senior Technical Consultant focused on AI capabilities, you will own the end‑to‑end build of AI‑enabled solutions on the Now Platform &mdash; Now Assist skills and AI Agents through predictive models, AI Search, and the data foundations that make them work. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants and architects to shape complex agentic solutions. Beyond core platform development, you will lead AI enablement across at least one additional product suite (ITSM, ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate ambiguous business outcomes into secure, governed, measurable AI capabilities. Your depth in both platform engineering and applied AI will influence how our clients adopt agentic workflows and how they realize value from them.</div>
<h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div>
<div>
<div><p>Solution and Stakeholder Leadership</p>
</div>
<div><ul><li><p>Translate business outcomes and documented requirements into AI solutions that are secure, governed, explainable, and aligned to platform best practices</p>
</li>
</ul></div><div><ul><li><p>Identify and qualify AI use cases with clients, assessing data readiness, deflection or cycle‑time potential, risk tolerance, and human‑in‑the‑loop requirements. Articulate plainly when a use case is a poor fit for AI.</p>
</li>
</ul></div><div><ul><li><p>Conduct client and internal demos of Now Assist, AI Agents, AI Control Tower and agentic workflows, clearly explaining how outputs are produced, where guardrails sit, and what the measured impact is</p>
</li>
</ul></div><div><ul><li><p>Actively participate in Agile ceremonies, flagging technical and AI‑specific risks (data quality, hallucination exposure, adoption drag, licensing consumption) during planning</p>
</li>
</ul></div><div><p>Hands‑On Development and Delivery Governance</p>
</div>
<div><ul><li><p>Build and extend Now Assist skills, AI Agents, agentic workflows, and orchestration logic; author and tune prompts, tool definitions, and agent instructions against defined success criteria</p>
</li>
</ul></div><div><ul><li><p>Develop the supporting platform foundation: integrations, Flow Designer and Integration Hub actions, custom tools exposed to agents, Knowledge and catalog data quality, and the taxonomy that AI Search and Now Assist depend on</p>
</li>
</ul></div><div><ul><li><p>Configure and tune Predictive Intelligence models, Document and Task Intelligence, Virtual Agent and NLU/Conversational Interfaces, and AI Search relevancy</p>
</li>
</ul></div><div><ul><li><p>Extend AI beyond native capabilities via Generative AI Controller, AI Agent Fabric / MCP, and third‑party LLM or agent integrations where the use case warrants it</p>
</li>
</ul></div><div><ul><li><p>Establish evaluation discipline: baseline metrics, golden datasets, regression test suites for prompts and skills, A/B and pre/post measurement, and drift monitoring after go‑live</p>
</li>
</ul></div><div><ul><li><p>Enforce responsible‑AI guardrails &mdash; data handling and PII scoping, role‑based access to AI capabilities, audit and trace requirements, human approval gates, and configuration in AI Control Tower</p>
</li>
</ul></div><div><ul><li><p>Safeguard quality through peer reviews, automated tests, and coordinated promotions across dev, test, and prod, including cutover and rollback strategies for AI features</p>
</li>
</ul></div><div><ul><li><p>Own defect resolution during UAT and hyper‑care, including model and prompt performance issues, driving root‑cause analysis and continuous tuning</p>
</li>
</ul></div><div><p>Team Leadership and Mentoring</p>
</div>
<div><ul><li><p>Coach junior developers on AI fundamentals, prompt and agent design patterns, and the judgment to distinguish a demo from a production‑ready solution</p>
</li>
</ul></div><div><ul><li><p>Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines</p>
</li>
</ul></div></div><div><div><ul><li><p>Facilitate training sessions and knowledge‑sharing forums that raise AI fluency across the broader delivery team</p>
</li>
</ul></div><div><p>Innovation and Cross‑Product Leadership</p>
</div>
<div><ul><li><p>Lead AI delivery across at least one product suite beyond core platform work, understanding the process being augmented well enough to know where AI genuinely helps</p>
</li>
</ul></div><div><ul><li><p>Build reusable accelerators &mdash; skill libraries, agent patterns, evaluation harnesses, readiness assessments &mdash; and drive their adoption across engagements</p>
</li>
</ul></div><div><ul><li><p>Track each ServiceNow release for new AI capabilities, evaluate them hands‑on, and advise clients on adoption sequencing and licensing implications</p>
</li>
</ul></div><div><ul><li><p>Contribute lessons learned, benchmarks, and technical articles to internal knowledge bases and external community forums</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<div>
<ul><li><p>6+ years in the ServiceNow domain, with meaningful recent time spent building AI‑enabled solutions in production</p>
</li>
</ul></div><div><ul><li><p>ServiceNow AI depth &ndash; Now Assist, AI Agent Studio and AI Agent Orchestrator, Now Assist Skill Kit, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent and NLU, AI Control Tower, and Generative AI Controller</p>
</li>
</ul></div><div><ul><li><p>Data foundation fluency &ndash; Understands that AI outcomes track data quality; comfortable with Workflow Data Fabric, CMDB/CSDM health, knowledge governance, and taxonomy design as prerequisites rather than afterthoughts</p>
</li>
</ul></div><div><ul><li><p>Core‑platform expertise &ndash; Integrations, Integration Hub, Flow Designer, Service Portal, UI Builder and Workspaces, imports, plus an architecture mindset for performance, scalability, and clean upgrades</p>
</li>
</ul></div><div><ul><li><p>Hands‑on coding &ndash; Advanced JavaScript and Glide APIs, REST integration design and consumption, auth schemes, and data pipelines; strong vanilla JavaScript fundamentals with testing habits and version‑control discipline</p>
</li>
</ul></div><div><ul><li><p>Applied AI craft &ndash; Prompt engineering and iteration, retrieval and grounding patterns, tool/function calling, agent decomposition and orchestration, and a working grasp of where LLMs fail and how to contain it</p>
</li>
</ul></div><div><ul><li><p>Evaluation and measurement rigor &ndash; Defines success metrics before building, tests systematically, and reports honest results including negative ones</p>
</li>
</ul></div><div><ul><li><p>Responsible AI judgment &ndash; Practical command of data privacy, access control, auditability, bias and hallucination risk, and the governance conversations that come with them</p>
</li>
</ul></div><div><ul><li><p>Product depth &ndash; Proven leadership in at least one suite beyond core ITSM and Service Portal</p>
</li>
</ul></div><div><ul><li><p>Collaborative mentor and lifelong learner &ndash; Explains AI concepts simply to non‑technical stakeholders, calibrates expectations against hype, and stays current in a space that changes quarterly</p>
</li>
</ul></div><div><ul><li><p>ServiceNow certifications &ndash; CSA, CAD, CIS, and AI‑related micro‑certifications are welcome, though demonstrated hands‑on expertise is valued more highly than credentials</p>
</li>
</ul></div><div><ul><li><p>Broader tech stack awareness &ndash; Familiarity with LLM providers and APIs, vector search and RAG architectures, MCP, cloud platforms, DevOps toolchains, or analytics outside the ServiceNow ecosystem</p>
</li>
</ul></div></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

<div><div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><div><br>
<p>
AHEAD builds AI-powered platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of AI digital transformation.</p>
</div>
<div><p>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</p>
</div>
<div><p>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</p>
</div>
<div><p>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</p>
</div>
<div><p>As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform &mdash; including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets &mdash; with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.</p>
</div>
</div></div><div><div><h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div><div><div>
<div>
<div><ul><li><p>Lead project teams to deploy AI and agentic solutions on the ServiceNow platform, including Now Assist, AI Agents, AI Control Tower and AI Agent Orchestration</p>
</li>
</ul></div><div><ul><li><p>Lead complex programs of multiple resources delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead the architecture and design of complex AI/agentic solutions, including prompt design, skill configuration, and workflow orchestration across ServiceNow AI Experience</p>
</li>
</ul></div><div><ul><li><p>Lead the creation of written deliverables, including AI adoption roadmaps, use case business cases, and governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Lead client demos and working sessions showcasing GenAI and agentic capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead integration design sessions connecting ServiceNow AI capabilities with third-party LLMs, data sources, and enterprise systems</p>
</li>
</ul></div><div><ul><li><p>Lead client workshops as process, technical, and AI strategy expert</p>
</li>
</ul></div><div><ul><li><p>Serve as escalation point for project team on AI/agentic delivery matters</p>
</li>
</ul></div><div><ul><li><p>Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new AI-driven concepts, practices, and approaches</p>
</li>
</ul></div><div><ul><li><p>Obtain and maintain certifications with associated qualifications, including ServiceNow AI-focused credentials (e.g., Now Assist, Certified Application Developer with AI specialization)</p>
</li>
</ul></div><div><ul><li><p>Maintain expert-level certifications and stay current on ServiceNow's evolving AI/agentic product roadmap</p>
</li>
</ul></div><div><ul><li><p>Identify and communicate AI-driven opportunities across the client portfolio</p>
</li>
</ul></div><div><ul><li><p>Participate in pre-sales cycle as AI/agentic technical expert, scoping and positioning AI use cases</p>
</li>
</ul></div></div><div><div><ul><li><p>Provide thought leadership to AHEAD and our customers on AI adoption, governance, and ROI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising regarding AI capabilities and risk</p>
</li>
</ul></div><div><ul><li><p>Craft innovative and high-impact AI solutions for complex client programs, relying on large teams to implement</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies on the ServiceNow platform</p>
</li>
</ul></div><div><ul><li><p>Drive consensus with customers in solving complex AI/agentic solution design challenges</p>
</li>
</ul></div><div><ul><li><p>Establish and advise on AI governance, responsible AI use, data privacy, and model performance monitoring within ServiceNow deployments</p>
</li>
</ul></div></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div><div><div>
<div>
<ul><li><p>Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)</p>
</li>
</ul></div><div><ul><li><p>Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one</p>
</li>
</ul></div><div><ul><li><p>Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration</p>
</li>
</ul></div><div><ul><li><p>Recognized expertise in AI/agentic solution design within the organization</p>
</li>
</ul></div><div><ul><li><p>Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection</p>
</li>
</ul></div><div><ul><li><p>Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms</p>
</li>
</ul></div><div><ul><li><p>Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences</p>
</li>
</ul></div><div><ul><li><p>Strong project and situational awareness</p>
</li>
</ul></div><div><ul><li><p>Strong communication skills</p>
</li>
</ul></div><div><ul><li><p>Strong attention to detail</p>
</li>
</ul></div><div><ul><li><p>Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution</p>
</li>
</ul></div><div><ul><li><p>Able to travel as needed, up to 15%</p>
</li>
</ul></div></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Expectations</b></h3><div><div><div>
<div>
<ul><li><p>A lead contributor to their team and the organization as a whole, driving AI/agentic adoption</p>
</li>
</ul></div><div><ul><li><p>Bring thought leadership to our organization and our customers on AI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies</p>
</li>
</ul></div><div><ul><li><p>Coordinate cross-practice and contribute to cross-practice deliverables; help draft AI adoption standards and playbooks</p>
</li>
</ul></div><div><ul><li><p>Lead multiple resources when on a cross-practice AI/agentic project</p>
</li>
</ul></div><div><ul><li><p>Be an early adopter of new AI-related certifications</p>
</li>
</ul></div><div><ul><li><p>Utilized by pre-sales for AI opportunity identification, scoping, and positioning of services and products, including opportunities across practices, and engage pre-sales to begin new AI-focused campaigns that cross practices</p>
</li>
</ul></div><div><ul><li><p>Primary contributor to complex workshops that span multiple practice areas inside of AHEAD, with a focus on AI use case discovery</p>
</li>
</ul></div><div><ul><li><p>Be able to provide advanced data or situational analysis that requires the evaluation of intangibles, including AI readiness and change management considerations</p>
</li>
</ul></div><div><ul><li><p>Drive scoping, planning, and methodology for critical AI/agentic projects</p>
</li>
</ul></div><div><ul><li><p>Work on impactful and unique issues at the frontier of ServiceNow's AI capabilities</p>
</li>
</ul></div></div></div></div></div></div><div><div>$160,000 - $190,000 a year</div></div>
<div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div></div><div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

ServiceNow Principal Technical Consultant - AI

<div><div>AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.</div>
<div></div>
<div>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</div>
<div></div>
<div>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</div>
<div></div>
<div><b><i>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</i></b></div><div></div><div><div><br>
<p>
AHEAD builds AI-powered platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of AI digital transformation.</p>
</div>
<div><p>At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.</p>
</div>
<div><p>We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.</p>
</div>
<div><p>We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.</p>
</div>
<div><p>As a ServiceNow Principal Technical Consultant with a focus on AI and agentic capabilities, you will utilize your ServiceNow expertise and experience to architect, design, develop, and deploy AI-powered solutions on the ServiceNow platform &mdash; including Now Assist, AI Agents, Agentic AI Workflows, Predictive Intelligence, and GenAI-enabled process automation. You will drive a collaborative team leading, mentoring, and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The ServiceNow Principal Technical Consultant is an experienced subject matter expert and focuses on development and delivery of value-added integration and consultative services in the area of Enterprise AI solutions, designing, deploying, and integrating various product sets &mdash; with an emphasis on driving measurable business outcomes through intelligent automation. There is an expectation of at least 25% travel.</p>
</div>
</div><h3 class="jobSectionHeader"><b>Roles &amp; Responsibilities</b></h3><div>
<div>
<div><ul><li><p>Lead project teams to deploy AI and agentic solutions on the ServiceNow platform, including Now Assist, AI Agents, AI Control Tower and AI Agent Orchestration</p>
</li>
</ul></div><div><ul><li><p>Lead complex programs of multiple resources delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead the architecture and design of complex AI/agentic solutions, including prompt design, skill configuration, and workflow orchestration across ServiceNow AI Experience</p>
</li>
</ul></div><div><ul><li><p>Lead the creation of written deliverables, including AI adoption roadmaps, use case business cases, and governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Lead client demos and working sessions showcasing GenAI and agentic capabilities</p>
</li>
</ul></div><div><ul><li><p>Lead integration design sessions connecting ServiceNow AI capabilities with third-party LLMs, data sources, and enterprise systems</p>
</li>
</ul></div><div><ul><li><p>Lead client workshops as process, technical, and AI strategy expert</p>
</li>
</ul></div><div><ul><li><p>Serve as escalation point for project team on AI/agentic delivery matters</p>
</li>
</ul></div><div><ul><li><p>Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new AI-driven concepts, practices, and approaches</p>
</li>
</ul></div><div><ul><li><p>Obtain and maintain certifications with associated qualifications, including ServiceNow AI-focused credentials (e.g., Now Assist, Certified Application Developer with AI specialization)</p>
</li>
</ul></div><div><ul><li><p>Maintain expert-level certifications and stay current on ServiceNow's evolving AI/agentic product roadmap</p>
</li>
</ul></div><div><ul><li><p>Identify and communicate AI-driven opportunities across the client portfolio</p>
</li>
</ul></div><div><ul><li><p>Participate in pre-sales cycle as AI/agentic technical expert, scoping and positioning AI use cases</p>
</li>
</ul></div></div><div><div><ul><li><p>Provide thought leadership to AHEAD and our customers on AI adoption, governance, and ROI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Communicate with external customers, which may include top management, on matters that require explanation, interpretation, and/or advising regarding AI capabilities and risk</p>
</li>
</ul></div><div><ul><li><p>Craft innovative and high-impact AI solutions for complex client programs, relying on large teams to implement</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies on the ServiceNow platform</p>
</li>
</ul></div><div><ul><li><p>Drive consensus with customers in solving complex AI/agentic solution design challenges</p>
</li>
</ul></div><div><ul><li><p>Establish and advise on AI governance, responsible AI use, data privacy, and model performance monitoring within ServiceNow deployments</p>
</li>
</ul></div></div></div><h3 class="jobSectionHeader"><b>Qualifications</b></h3><div>
<div>
<ul><li><p>Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)</p>
</li>
</ul></div><div><ul><li><p>Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one</p>
</li>
</ul></div><div><ul><li><p>Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration</p>
</li>
</ul></div><div><ul><li><p>Recognized expertise in AI/agentic solution design within the organization</p>
</li>
</ul></div><div><ul><li><p>Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks</p>
</li>
</ul></div><div><ul><li><p>Able to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection</p>
</li>
</ul></div><div><ul><li><p>Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms</p>
</li>
</ul></div><div><ul><li><p>Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences</p>
</li>
</ul></div><div><ul><li><p>Strong project and situational awareness</p>
</li>
</ul></div><div><ul><li><p>Strong communication skills</p>
</li>
</ul></div><div><ul><li><p>Strong attention to detail</p>
</li>
</ul></div><div><ul><li><p>Self-starter with a demonstrated interest in staying ahead of ServiceNow's AI/agentic product evolution</p>
</li>
</ul></div><div><ul><li><p>Able to travel as needed, up to 15%</p>
</li>
</ul></div></div><h3 class="jobSectionHeader"><b>Expectations</b></h3><div>
<div>
<ul><li><p>A lead contributor to their team and the organization as a whole, driving AI/agentic adoption</p>
</li>
</ul></div><div><ul><li><p>Bring thought leadership to our organization and our customers on AI within ServiceNow</p>
</li>
</ul></div><div><ul><li><p>Contribute to projects/programs that may address future AI concepts, products, and technologies</p>
</li>
</ul></div><div><ul><li><p>Coordinate cross-practice and contribute to cross-practice deliverables; help draft AI adoption standards and playbooks</p>
</li>
</ul></div><div><ul><li><p>Lead multiple resources when on a cross-practice AI/agentic project</p>
</li>
</ul></div><div><ul><li><p>Be an early adopter of new AI-related certifications</p>
</li>
</ul></div><div><ul><li><p>Utilized by pre-sales for AI opportunity identification, scoping, and positioning of services and products, including opportunities across practices, and engage pre-sales to begin new AI-focused campaigns that cross practices</p>
</li>
</ul></div><div><ul><li><p>Primary contributor to complex workshops that span multiple practice areas inside of AHEAD, with a focus on AI use case discovery</p>
</li>
</ul></div><div><ul><li><p>Be able to provide advanced data or situational analysis that requires the evaluation of intangibles, including AI readiness and change management considerations</p>
</li>
</ul></div><div><ul><li><p>Drive scoping, planning, and methodology for critical AI/agentic projects</p>
</li>
</ul></div><div><ul><li><p>Work on impactful and unique issues at the frontier of ServiceNow's AI capabilities</p>
</li>
</ul></div></div><div><i>The compensation range indicated in this posting reflects the On-Target Earnings (&ldquo;OTE&rdquo;) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate&rsquo;s relevant experience, qualifications, and geographic location.</i></div>
<div></div>
<div><b>Why AHEAD:</b></div>
<div></div>
<div>Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.</div>
<div></div>
<div>We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.</div>
<div></div>
<div><b>USA Employment Benefits include:</b></div>
<ul><li>Medical, Dental, and Vision Insurance</li></ul>
<ul><li>401(k)</li></ul>
<ul><li>Paid company holidays</li></ul>
<ul><li>Paid time off</li></ul>
<ul><li>Paid parental and caregiver leave</li></ul>
<ul><li>Plus more! See benefits https://www.aheadbenefits.com/ for additional details.</li></ul>
<div></div>
<div><b>Use of AI:</b></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.</div>
<div></div>
<div>If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com.</div>
<div></div>
<div>You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.</div>
</div>
<p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

<div><b>Company Description</b><p><br>
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We&rsquo;re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.</p><p>
Sia&rsquo;s <b>AI &amp; Data Business Unit</b> is the powerhouse of our firm&rsquo;s innovation&mdash;merging cutting-edge Data Science, Generative AI, and advanced digital solutions to transform industries. With over 350 experts worldwide, we tackle projects from proof-of-concept to large-scale deployment, always pushing the boundaries of AI capabilities. Our 12 R&amp;D labs in Europe and North America drive continuous research in areas like computer vision, MLOps, and deep learning, partnering closely with our business consultants for real-world impact. By joining Sia&rsquo;s AI &amp; Data team, you&rsquo;ll step into a vibrant, collaborative environment that nurtures professional growth and empowers you to shape the future of AI-driven consulting.</p><b><br>
Job Description</b><p><br>
To support its growth, Sia is recruiting a Data Scientist Consultant with a strong interest in Risk, Compliance and Regulatory topics and challenges.</p><p>
Reporting to Sia's Data Science teams, your role is to support our clients' operational teams and compliance departments in defining their data needs, analyzing their data, deploying data science algorithms, and AI agents and providing strategic decision support.</p><p>
These engagements require the implementation of complex analyses to support our clients, notably in:</p><ul><li>
Forward-Deployed Engineering</li><li>
Generative AI, Machine Learning &amp; Statistics</li><li>
Data Analysis for strategic support</li><li>
Data Engineering &amp; DevOps</li><li>
Data Transformation &amp; Acculturation</li></ul><p>
A few examples of engagements:</p><ul><li><p>
Predictive compliance risk monitoring: Building automated data pipelines and dashboards to track operational metrics and forecast the future health of compliance workstreams, enabling proactive risk identification and mitigation.</p></li><li><p>
AI-powered regulatory intelligence: Designing and deploying a GenAI-driven system that monitors regulatory change in real time, structures obligations, maps them automatically to internal policies and controls, scores compliance gaps, and orchestrates remediation workflows - all with a full source-of-truth audit trail for compliance, risk, and legal teams.</p></li><li><p>
Analytics/ML models for AML compliance: Built and refined ML models to automate due diligence and ID verification workflows, reducing manual review time. Managed third-party data integration and collaborated with Legal and Engineering to ensure compliant deployment.</p></li></ul><p>
As part of the firm's internal activities, your contribution will focus on the following areas:</p><ul><li>
Developing or strengthening our offerings through training, working groups, and internal/external materials.</li><li>
Our publication strategy (sector blogs, studies, press coverage). \</li><li>
Business development, by contributing to the definition of client needs and participating in sales activities.</li></ul><p><b>
Key Responsibilities:</b></p><ul><li>
Partner with our clients' leadership teams, engineers, program managers, and data analysts to understand data needs.</li><li>
Identify, acquire, process, and explore relevant data sources.</li><li>
Analyze large amounts of structured and unstructured information to discover trends and patterns.</li><li>
Use your data analytics and data science expertise to derive valuable insights from datasets, and build predictive models and machine learning algorithms.</li><li>
Design, build, fine-tune, and deploy LLM-based systems using models such as GPT, Claude, Gemini, Llama, and Mistral.</li><li>
Develop GenAI-powered applications (self-managed and API-based) that meet real business needs and comply with applicable regulations (GDPR, EU AI Act, model licenses).</li><li>
Design and optimize prompting strategies (few-shot, Chain/Tree-of-Thought, ReAct, self-reflection, guardrails) to improve reliability and control.</li><li>
Communicate at scale through multiple mediums: presentations, dashboards, datasets, bots, and more.</li><li>
Propose solutions and strategies to business challenges.</li><li>
Collaborate with engineering and product development teams.</li><li>
Work across a broad range of partners and projects, delivering models, algorithms, datasets, measurements, services, tools, and processes.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Master's degree or Engineering degree (or equivalent) in Computer Science, Engineering, Data Science, or a related quantitative field.</li><li>
2+ years of experience as a Data Scientist or Data Analyst.</li><li>
Strong programming skills, particularly Python and SQL.</li><li>
Proficiency in at least one major GenAI application framework (LangChain, LlamaIndex, etc.).</li><li>
Experience with cloud platforms (AWS, Azure, or GCP).</li><li>
Knowledge of both proprietary and open-source model ecosystems (OpenAI, Anthropic, Mistral AI, Hugging Face, etc.).</li><li>
Excellent communication skills, with the ability to explain complex technical concepts simply.</li></ul><p><b>
Preferred technical experience:</b></p><ul><li>
Experience building agentic AI systems.</li><li>
Good understanding of machine learning techniques.</li><li>
Good understanding of statistical techniques and concepts.</li><li>
Experience with data visualization tools.</li><li>
Experience developing conversational AI systems / chatbots.</li><li>
Understanding of or experience with protocols and standards for connecting LLMs to external tools and databases, such as the Model Context Protocol (MCP).</li><li>
Experience deploying models at scale in production environments.</li></ul><p><b>
Preferred industry sector experiences</b></p><ul><li>
Regulatory Obligations Management: Analyze and document legal/regulatory requirements to maintain and update the client's RCM obligations library</li><li>
Control Design &amp; Implementation: Design and implement operational controls and compliance frameworks to ensure regulatory adherence</li><li>
Risk Assessment &amp; Testing: Lead RCSAs, thematic reviews, and control testing to identify compliance and operational gaps</li><li>
Regulatory Analysis &amp; Strategy: Interpret emerging regulatory trends and enforcement actions to inform compliance strategy</li><li>
Compliance Best Practices: Develop and maintain compliance best practices</li><li>
Regulatory Interpretation &amp; Controls Mapping: Interpret laws and regulations to assess applicability and map obligations to controls</li><li>
Risk &amp; Compliance Transformation: Support transformation engagements across first-line (controls design/testing) and second-line (risk, compliance) functions</li></ul><br>
<b>
Additional Information</b><p><b><br>
Compensation &amp; Benefits</b></p><p>
Sia invests in total rewards that support how our people work, live, and grow.</p><p><b>
Compensation</b></p><ul><li>
Base Salary: $95,000-116,000. Actual compensation within this range will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by applicable law.</li><li>
Annual Performance Bonus</li></ul><p><b>
Benefits</b></p><ul><li>
Medical, dental, and vision; company-paid life and AD&amp;D; voluntary supplemental insurance and EAP</li><li>
401(k) with company match and immediate vesting; HSA and FSA options</li><li>
College savings and student loan repayment programs</li><li>
Paid parental leave; generous PTO, nine company holidays, and one floating holiday</li><li>
Cell phone stipend; well-being and professional development programs</li></ul><p>
Benefits are subject to applicable plan terms and eligibility requirements.</p><p><b>
Workplace</b><br>
Sia values in-person collaboration. When serving clients, consultants may be required to work onsite at a client location based on engagement needs. Between client engagements, consultants are expected to work from a Sia office or approved coworking location at least three days per week. Candidates should reside within a reasonable commuting distance of a Sia office or approved coworking location. Sia maintains offices and coworking arrangements across multiple U.S. markets, including New York City, Charlotte, Greater Seattle, San Francisco Greater Bay Area, Los Angeles, Houston, Atlanta, Baltimore, Chicago, Washington D.C.</p><p><b>
Work Authorization</b></p><p>
Applicants must be legally authorized to work in the United States at the time of application and throughout their employment. This position is not eligible for employment visa sponsorship now or in the future.</p><p>
Our Commitment</p><p>
At Sia, we believe in fostering a diverse, equitable, and inclusive culture where our employees and partners are valued and thrive in a sense of belonging.</p><div></div><p>
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.</p></div>

Consultant – Compliance Data Science & AI

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