ai developer

Coca-Cola HBC

<div>
 
 
 Department
 
 : Data, Insights &amp; AI Products &amp; Platforms
 
 
 
 Location
 
 : Egypt (Cairo).
 
 
 
 
 
 As an Artificial Intelligence (AI) Developer will join our growing DTPS Visual Analytics team. He/She will be responsible for designing and developing AI applications and systems that drive innovation and improve our existing products and services. He/She will focus on developing the tools, systems, and processes that enable artificial intelligence to be applied in the real world. Any application where machines mimic human functions, such as solving problems and learning, can be considered artificial intelligence. This role includes AI development in Power BI to deliver intelligent, data-driven visual analytics.
 
 
 He/She will collaborate with cross-functional teams, including data scientists, data engineers, and product managers, to bring AI-powered solutions to life.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES:
 
 
 
 &bull; Part of a team responsible for charting the AI strategy and defining the problems to be solved with AI.
 
 
 &bull; Integration of advanced AI features into Power BI reports.
 
 
 &bull; Use of AI visuals like decomposition trees, key influencers, and Q&amp;A.
 
 
 &bull; Collaboration with business users to deliver intelligent, AI-powered dashboards.
 
 
 &bull; Embedding machine learning models into Power BI using Azure ML.
 
 
 &bull; Enabling predictive analytics and NLP (Natural Language Processing) within reports.
 
 
 &bull; Participate in code and design reviews to maintain a high-quality codebase.
 
 
 &bull; Collaborate across teams to help with AI adoption and best practices.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor&rsquo;s or master&rsquo;s degree in Computer Science, Engineering, Data Science, or a related field.
 
 
 &bull; 3+ years of experience in AI, machine learning, or applied analytics, ideally with a focus on business intelligence tools.
 
 
 &bull; Proven experience developing AI-powered solutions in Power BI, including use of AI visuals (e.g., key influencers, decomposition trees, Q&amp;A), and integrating ML models via Azure ML.
 
 
 &bull; Strong understanding of Power BI architecture, DAX, Power Query, and data modeling best practices.
 
 
 &bull; Familiarity with Azure AI Services (e.g., OpenAI, AI Search, AI Language, AI Document Intelligence) and their integration into Power BI.
 
 
 &bull; Experience with Python and basic ML frameworks (e.g., scikit-learn) and model optimization in Power BI.
 
 
 &bull; Understanding of natural language processing (NLP) and its application in business reporting is a plus.
 
 
 &bull; Hands-on experience with Azure Machine Learning, Databricks, or Synapse Analytics is beneficial &ndash; focus on data preparation pipelines that feed into Power BI.
 
 
 &bull; Comfortable working in Agile environments using tools like Azure DevOps.
 
 
 &bull; Azure certifications (e.g., Azure Data Scientist Associate, Power BI Data Analyst Associate) are a plus.
 
 
 &bull; Strong analytical thinking, communication, and stakeholder collaboration skills.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

AI Developer

CRWD Agency Dubai

The ideal candidate should have strong experience in AI integrations, LLMs, automation workflows, and backend development, with the ability to transform business ideas into scalable AI products.Key Responsibilities* Build AI agents for customer support, sales, operations, and automation* Develop AI-powered solutions using OpenAI, Claude, Gemini, or similar LLMs* Integrate AI systems with WhatsApp, websites, CRMs, APIs, and databases* Create conversational AI experiences and multi-step agent workflows* Develop backend systems for AI tools and automations* Optimize prompts, memory systems, and AI logic for better performance* Build dashboards and interfaces for internal teams and clients* Work on voice AI, chatbots, recommendation systems, and automation tools* Collaborate with designers, marketers, and business teams to launch AI products* Research and implement the latest AI technologies and frameworksRequirements* Strong experience with Python and AI development* Experience with OpenAI API, LangChain, CrewAI, AutoGen, or similar frameworks* Knowledge of vector databases, embeddings, and RAG systems* Experience integrating APIs and third-party platforms* Understanding of prompt engineering and AI workflow design* Familiarity with cloud platforms and deployment (AWS, GCP, Azure, Vercel, etc.)* Experience with databases (PostgreSQL, MongoDB, Firebase, Supabase, etc.)* Strong problem-solving and system architecture skills* Experience building AI agents or automation systems is highly preferred* Bonus: Experience with WhatsApp API, voice AI, n8n, Make.com, or AI SaaS productsPreferred Skills* Full-stack development experience* UI/UX understanding for AI products* Experience with automation workflows and business process optimization* Startup mindset and ability to build fast* Strong communication and project management skillsWhat We&rsquo;re Building* AI agents for businesses* WhatsApp AI ordering systems* AI customer service solutions* AI-powered sales and marketing tools* Internal automations and smart dashboardsPay: AED6,000.00 - AED9,000.00 per monthWork Location: In person

AI Developer / AI Agent Engineer

Hexaware Technologies

JD Experience &ndash; 8 + years Key Responsibilities &bull; Design, build, and operate a secure, scalable, and cost efficient enterprise Generative AI platform on AWS, supporting production grade LLM applications in regulated environments. &bull; Own the full GenAI platform lifecycle, including architecture, deployment, operations, monitoring, incident management, and continuous reliability and performance improvements. &bull; Implement and run AWS Bedrock&ndash;based solutions, enabling LLM inference, RAG, Agents, and Guardrails with high availability, fault tolerance, and SLA compliance. &bull; Establish strong operational and governance frameworks, covering observability, alerting, RCA, security controls, access management, compliance, and cost optimization. &bull; Bring deep expertise in cloud ML platforms and financial services, with strong Python skills, AWS services knowledge, GenAI hands on experience, and a background in production support, reliability engineering, and AI governance. Required Skills &bull; 8+ years of experience in hands on exposure to AI/ML or Generative AI systems &bull; Strong understanding of AI evaluation techniques, including hallucination detection, factual accuracy, bias, and output consistency &bull; Knowledge of Responsible AI principles, including fairness, transparency, and explainability &bull; Python (must-have) and Experience with: REST APIs and microservices

Gen AI Developer Specialist

EPAM Systems

<div>
 
 
 About us
 
 
 
 EPAM Systems is a leading global provider of digital platform engineering and software development services. Founded in 1993 and headquartered in Newtown, Pennsylvania, EPAM has been helping clients navigate digital transformation for over 30 years, delivering innovative solutions to stay competitive in constantly evolving markets.
 
 
 As consultants, designers, architects, engineers and trainers, at EPAM, we specialize in building long-term partnerships, enabling businesses to reimagine themselves through a digital lens. In Saudi Arabia, EPAM operates in Riyadh and Al Khobar, offering cutting-edge engineering, strategy, design, consulting, and innovation services across industries.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 We're looking for a
 
 Python (AI/ML) Developer
 
 to join our team in
 
 Al Khobar, Saudi Arabia,
 
 in
 
 an on-site working mode
 
 .
 
 
 You will work on building next-generation autonomous AI agents integrated with external tools and platforms, ensuring robust safety and compliance mechanisms throughout the development lifecycle. This role involves collaboration with data scientists, ML engineers and domain experts in an agile environment to design and deploy sophisticated AI models using deep learning frameworks and scalable cloud infrastructure. The position emphasizes continuous innovation, ethical AI practices and operational excellence, leveraging MLOps and DevOps principles for production-ready deployments.
 
 
 
 
 
 
 
 
 The deadline for submission is 13/08/2026
 
 
 &nbsp;
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead the design and implementation of autonomous agents for task automation and external tool integration
 </li>
 <li>
 Integrate and enhance LLM capabilities for decision-making and natural language understanding
 </li>
 <li>
 Develop and maintain toolchains involving retrieval-augmented generation, vector databases and third-party APIs
 </li>
 <li>
 Ensure operational safety and ethical compliance through implementation of guardrails and alignment checks
 </li>
 <li>
 Optimize model performance and scalability using MLOps and DevOps methodologies
 </li>
 <li>
 Manage end-to-end deployment on cloud infrastructure using container orchestration platforms
 </li>
 <li>
 Mentor junior team members and foster innovation through AI research and rapid prototyping
 </li>
 <li>
 Communicate technical insights and project outcomes clearly to stakeholders
 </li>
 <li>
 Collaborate with cross-functional teams, including external vendors when necessary
 </li>
 </ul>
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Expertise in designing and deploying autonomous AI systems with integrated safety and compliance measures
 </li>
 <li>
 4+ years of experience with Python and deep learning frameworks (PyTorch or TensorFlow)
 </li>
 <li>
 Experience deploying ML models in production using cloud platforms (AWS, Azure or GCP) and containerization tools (Docker, Kubernetes)
 </li>
 <li>
 Strong knowledge of MLOps practices including CI/CD, infrastructure as code and model monitoring
 </li>
 <li>
 Ability to collaborate effectively with diverse teams including product and engineering specialists
 </li>
 <li>
 Academic degree in Computer Science, Software Engineering or a related field
 </li>
 <li>
 Valid SCE (Saudi Council of Engineers) certificate (with IT related discipline) is required for this position
 </li>
 <li>
 Fluent English communication skills (B2 level or higher)
 </li>
 </ul>
 
 
 
 
 Nice to have
 
 
 <ul>
 <li>
 Experience building or integrating custom AI agents and workflows using LLM APIs (OpenAI, Azure OpenAI)
 </li>
 <li>
 Exposure to AIOps platforms and AI-driven observability tooling
 </li>
 </ul>
 
 &nbsp;
 
 
 
 We offer
 
 
 <ul>
 <li>
 General Organization for Social Insurance (GOSI)
 </li>
 <li>
 Private healthcare and life insurance
 </li>
 <li>
 End of service gratuity
 </li>
 <li>
 Annual air travel allowance for expatriates
 </li>
 <li>
 Corporate Programs including Employee Referral Program with rewards
 </li>
 <li>
 Learning and development opportunities including in-house training and coaching, professional certifications, and courses
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Nature of Work and Working Hours
 
 
 
 The usual working hours for full-time roles at EPAM in Saudi Arabia are from 9:00 AM to 6:00 PM, including a one-hour unpaid lunch break. Working hours may vary based on client requirements and flexibility is accommodated whenever possible.
 
 
 
 Our Locations in Saudi Arabia
 
 
 
 
 Riyadh
 
 - Moon Tower, Mezzanine Floor, King Fahed Branch Road, AR Rahmaniyah, Riyadh, Saudi Arabia
 
 
 
 Al Khobar
 
 - 21st Floor, Khobar Gate Tower, Al Bandariyah District, King Fahd Road, Al Khobar, Saudi Arabia
 
 
 
 How to Apply, Recruitment Process and Deadline
 
 
 
 If you meet the requirements and are eager to join EPAM, simply submit your application online by clicking on "apply&rdquo; and providing your up to date CV and/or LinkedIn profile and other optional materials live cover letters and portfolios.
 
 
 Once applied, you will have a conversation with our Talent Acquisition team, followed by a technical interview and an interview with the hiring manager; a client interview may also be included in some cases. If successful, you'll receive an offer and, upon acceptance, officially become part of our team. We look forward to welcoming you aboard!
 
 
 Join EPAM today and contribute to shaping the future of technology while growing your career in a supportive, global work environment.
 
 
 &nbsp;
 
</div>

Python (AI/ML) Developer

<div>About us
EPAM Systems is a leading global provider of digital platform engineering and software development services. Founded in 1993 and headquartered in Newtown, Pennsylvania, EPAM has been helping clients navigate digital transformation for over 30 years, delivering innovative solutions to stay competitive in constantly evolving markets.
As consultants, designers, architects, engineers and trainers, at EPAM, we specialize in building long-term partnerships, enabling businesses to reimagine themselves through a digital lens. In Saudi Arabia, EPAM operates in Riyadh and Al Khobar, offering cutting-edge engineering, strategy, design, consulting, and innovation services across industries.
We're looking for a Python (AI/ML) Developer to join our team in Al Khobar, Saudi Arabia, in an on-site working mode.
You will work on building next-generation autonomous AI agents integrated with external tools and platforms, ensuring robust safety and compliance mechanisms throughout the development lifecycle. This role involves collaboration with data scientists, ML engineers and domain experts in an agile environment to design and deploy sophisticated AI models using deep learning frameworks and scalable cloud infrastructure. The position emphasizes continuous innovation, ethical AI practices and operational excellence, leveraging MLOps and DevOps principles for production-ready deployments. 
The deadline for submission is 13/08/2026
Responsibilities<ul><li>
Lead the design and implementation of autonomous agents for task automation and external tool integration
</li><li>Integrate and enhance LLM capabilities for decision-making and natural language understanding
</li><li>Develop and maintain toolchains involving retrieval-augmented generation, vector databases and third-party APIs
</li><li>Ensure operational safety and ethical compliance through implementation of guardrails and alignment checks
</li><li>Optimize model performance and scalability using MLOps and DevOps methodologies
</li><li>Manage end-to-end deployment on cloud infrastructure using container orchestration platforms
</li><li>Mentor junior team members and foster innovation through AI research and rapid prototyping
</li><li>Communicate technical insights and project outcomes clearly to stakeholders
</li><li>Collaborate with cross-functional teams, including external vendors when necessary
</li></ul>Requirements<ul><li>
Expertise in designing and deploying autonomous AI systems with integrated safety and compliance measures
</li><li>4+ years of experience with Python and deep learning frameworks (PyTorch or TensorFlow)
</li><li>Experience deploying ML models in production using cloud platforms (AWS, Azure or GCP) and containerization tools (Docker, Kubernetes)
</li><li>Strong knowledge of MLOps practices including CI/CD, infrastructure as code and model monitoring
</li><li>Ability to collaborate effectively with diverse teams including product and engineering specialists
</li><li>Academic degree in Computer Science, Software Engineering or a related field
</li><li>Valid SCE (Saudi Council of Engineers) certificate (with IT related discipline) is required for this position
</li><li>Fluent English communication skills (B2 level or higher)
</li></ul>Nice to have<ul><li>
Experience building or integrating custom AI agents and workflows using LLM APIs (OpenAI, Azure OpenAI)
</li><li>Exposure to AIOps platforms and AI-driven observability tooling</li></ul>
We offer<ul><li>
General Organization for Social Insurance (GOSI)</li><li>
Private healthcare and life insurance</li><li>
End of service gratuity</li><li>
Annual air travel allowance for expatriates</li><li>
Corporate Programs including Employee Referral Program with rewards</li><li>
Learning and development opportunities including in-house training and coaching, professional certifications, and courses</li></ul>
Nature of Work and Working Hours
The usual working hours for full-time roles at EPAM in Saudi Arabia are from 9:00 AM to 6:00 PM, including a one-hour unpaid lunch break. Working hours may vary based on client requirements and flexibility is accommodated whenever possible.
Our Locations in Saudi Arabia
Riyadh - Moon Tower, Mezzanine Floor, King Fahed Branch Road, AR Rahmaniyah, Riyadh, Saudi Arabia
Al Khobar - 21st Floor, Khobar Gate Tower, Al Bandariyah District, King Fahd Road, Al Khobar, Saudi Arabia
How to Apply, Recruitment Process and Deadline
If you meet the requirements and are eager to join EPAM, simply submit your application online by clicking on &quot;apply&rdquo; and providing your up to date CV and/or LinkedIn profile and other optional materials live cover letters and portfolios.
Once applied, you will have a conversation with our Talent Acquisition team, followed by a technical interview and an interview with the hiring manager; a client interview may also be included in some cases. If successful, you'll receive an offer and, upon acceptance, officially become part of our team. We look forward to welcoming you aboard!
Join EPAM today and contribute to shaping the future of technology while growing your career in a supportive, global work environment.</div>

Almaimana Accounting and Bookkeeping

Freelance Full-Stack AI Platform Developer (Fintech / TaxTech)Location: Remote (UAE Preferred) Job Type: Freelance / Project-Based Industry: AI, Fintech, Tax &amp; Accounting Technology Compensation: Negotiable Based on ExperienceAbout the RoleWe are seeking a highly skilled and experienced freelance developer to design, build, and maintain an AI-powered tax and accounting platform from the ground up.This is a hands-on, end-to-end technical role where you will take ownership of the system architecture, development, deployment, and ongoing technical implementation.The ideal candidate is capable of independently delivering secure, scalable, and production-ready fintech-grade systems using modern AI technologies and cloud infrastructure.What You Will BuildCore Platform<ul><li>Client-facing web application and mobile app (or responsive PWA)</li><li>AI/LLM integration layer for processing tax and accounting queries</li><li>Automated generation of:</li><li>VAT reports</li><li>Tax returns</li><li>Advisory letters</li><li>Structured accounting outputs</li><li>Workflow engine for routing, approvals, and output generation</li><li>Admin dashboard for licensed tax agents to review, approve, or reject AI-generated outputs before delivery</li></ul>Compliance &amp; Security Features<ul><li>Role-Based Access Control (RBAC)</li><li>Two-Factor Authentication (2FA) for admin accounts</li><li>Tamper-proof audit logging system</li><li>Emergency &ldquo;Kill Switch&rdquo; for halting output generation instantly</li><li>Auto-rejection logic for incomplete, high-risk, or out-of-scope submissions</li></ul>Data &amp; Integrations<ul><li>Client database with licence-number and email-based tracking</li><li>Referral / affiliate tracking system</li><li>Payment gateway integrations (Stripe, PayTabs, or equivalent)</li><li>Automated invoicing, billing, and refund handling</li></ul>Infrastructure<ul><li>Cloud deployment on AWS, Azure, or GCP</li><li>Geographic redundancy and disaster recovery setup</li><li>Daily automated backups with restoration testing</li><li>CI/CD deployment pipeline</li><li>API documentation and developer manuals</li></ul>Required Skills &amp; ExperienceMust-Have Skills<ul><li>Strong backend development experience using:</li><li>Python (FastAPI/Django), Node.js, or equivalent</li><li>Experience integrating LLM APIs:</li><li>OpenAI, Claude, or similar</li><li>Frontend development using:</li><li>React, Next.js, or Vue.js</li><li>Database design and management:</li><li>PostgreSQL/MySQL</li><li>Redis or similar caching systems</li><li>Cloud deployment experience (AWS/GCP/Azure)</li><li>RESTful API development and documentation</li><li>Git version control and clean coding practices</li><li>Understanding of cybersecurity fundamentals:</li><li>Encryption</li><li>OWASP Top 10</li><li>Secure authentication practices</li></ul>Strong Advantages<ul><li>Fintech, TaxTech, or compliance platform experience</li><li>Arabic-language NLP or bilingual platform development</li><li>React Native or Flutter mobile development</li><li>Experience with audit logging or tamper-evident systems</li><li>Prompt engineering for structured financial outputs</li></ul>Deliverables &amp; StandardsThe selected developer will be expected to provide:<ul><li>Detailed project phase plan and milestones</li><li>Bi-weekly progress reports</li><li>Full technical documentation and developer manual</li><li>Internal code comments and maintainable architecture</li><li>Emergency operations and recovery manual</li><li>Clean handover standards enabling another developer to manage the system within 15 days</li></ul>All code, databases, designs, documentation, and technical assets created during the engagement will remain the exclusive intellectual property of the company.Engagement Terms<ul><li>Freelance / project-based engagement</li><li>Potential long-term retainer opportunity</li><li>Remote work</li><li>UAE timezone availability required for weekly calls</li><li>First working prototype expected within 30 days</li><li>NDA, confidentiality agreement, and IP assignment required before project start</li></ul>How to ApplyPlease share the following along with your application:<ul><li>Brief introduction about yourself</li><li>Portfolio, GitHub, or relevant project examples</li><li>Proposed hourly or project rate</li><li>Availability (hours/week and earliest start date)</li><li>Short explanation of how you would approach building an AI-powered UAE tax platform</li></ul>Preferred Candidate ProfileWe are looking for developers who:<ul><li>Can work independently with minimal supervision</li><li>Have strong system design and problem-solving abilities</li><li>Understand the importance of compliance, security, and reliability in financial systems</li><li>Are interested in building scalable AI-driven business infrastructure</li></ul>Potential future equity participation may be discussed with exceptional candidates who demonstrate strong long-term alignment with the company vision.Application Question(s):<ul><li>What is you expected Salary?</li><li>Can you join us immediately?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Freelance Full-Stack AI Platform Developer (Fintech / TaxTech)

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 At TP we deliver excellent service and support. Every colleague commits to the following principles:
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Taking ownership.
 
 You hold the request or problem until it is resolved. We do not send people away to another (internal) desk.
 </li>
 <li>
 
 Unburdening colleagues.
 
 We do not say "no, this is not possible". We think along with them and explain how what they want can be achieved in a different way.
 </li>
 <li>
 
 Proactive communication.
 
 If we are not going to meet a deadline you hear it from us proactively, not after the fact.
 </li>
 </ul>
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 As a Senior CX Platform &amp; Conversational AI Engineer, you design, operate and continuously improve TP's CCaaS and conversational AI capabilities. You ensure that Genesys Cloud, IVR, routing, chat, messaging, voice, integrations and AI-supported customer journeys improve agent productivity, customer experience and account outcomes. The role combines hands-on CCaaS engineering with conversational AI, prompt lifecycle management, ITIL discipline and measurable CX improvement. You treat prompts, bot flows and agent-assist configurations as production artefacts that are versioned, tested, monitored and changed under control. The role contributes directly to business outcomes such as AHT, FCR, containment, CSAT, agent productivity and cost-to-serve, while ensuring platform reliability, secure data handling and operational continuity. You report to the IT Director and work closely with IT Engineering &amp; Development, Service Management, Operations, Business Service &amp; AI Demand Partners and relevant vendors.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Owning the technical lifecycle and operational quality of Genesys Cloud / PureCloud capabilities within the assigned scope.
 </li>
 <li>
 Designing, configuring, operating and improving Genesys Cloud / PureCloud and related CCaaS components.
 </li>
 <li>
 Building and optimising IVR, ACD, chat, SMS/messaging, email routing and channel-spanning customer journeys.
 </li>
 <li>
 Supporting SIP trunks, telephony integration, voice quality, call routing and incident resolution.
 </li>
 <li>
 Integrating CCaaS platforms with CRM, ServiceNow, knowledge bases, agent desktop tools, reporting and conversational AI services.
 </li>
 <li>
 Designing and improving bot flows, intent models, fallback handling, escalation logic and containment optimisation.
 </li>
 <li>
 Supporting LLM-driven summarisation, suggested responses, next-best-action and knowledge retrieval at the point of need (agent assist).
 </li>
 <li>
 Ensuring that AI-supported customer journeys and agent-assist capabilities are designed with appropriate human-in-the-loop, privacy and quality controls.
 </li>
 <li>
 Designing, testing, versioning, monitoring and retiring prompts as production artefacts under change control.
 </li>
 <li>
 Defining and executing test scenarios, regression checks and go-live validation for CX-critical changes.
 </li>
 <li>
 Working with Business Service &amp; AI Demand Partners and Operations stakeholders to translate business and client requirements into measurable CX platform improvements.
 </li>
 <li>
 Supporting and shaping the convergence between CCaaS capabilities and conversational AI within the CX domain.
 </li>
 <li>
 Supporting vendor coordination for Genesys, telephony, conversational AI and integration-related topics.
 </li>
 <li>
 Applying ITIL incident, problem, change and release practices to CX-critical services.
 </li>
 <li>
 Maintaining flow documentation, prompt documentation, runbooks, test scenarios and support guidance.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 At minimum a demonstrable bachelor-level working and thinking ability in IT, engineering, telecommunications, computer science or a related ICT discipline, or equivalent experience.
 </li>
 <li>
 Genesys Cloud certification preferred.
 </li>
 <li>
 ITIL Foundation desirable; practical ITIL experience required.
 </li>
 <li>
 Conversational AI, bot design, prompt engineering or CX automation certification is desirable.
 </li>
 <li>
 Working knowledge of SIP / VoIP, REST APIs, contact-centre fundamentals and omnichannel service delivery is required.
 </li>
 <li>
 Minimum 5 years of experience in CCaaS, contact center technology, telephony or CX platform engineering.
 </li>
 <li>
 Strong hands-on experience with Genesys Cloud / PureCloud, including routing, queues, flows, IVR and platform administration.
 </li>
 <li>
 Working knowledge of SIP, VoIP, trunking, voice quality and telephony troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON, webhooks and integration patterns.
 </li>
 <li>
 Experience with ServiceNow ITSM processes required; ServiceNow integration / API experience desirable.
 </li>
 <li>
 Experience with conversational AI, bot flows, intent models, prompt design or agent assist is strongly desirable.
 </li>
 <li>
 Working knowledge of ITIL incident, problem, change and release practices.
 </li>
 <li>
 Strong documentation discipline: flow documentation, prompt documentation, runbooks, test scenarios and operational handover.
 </li>
 <li>
 Ability to work independently in an international remote or hybrid team.
 </li>
 <li>
 English C1 required.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Hands-on Genesys Cloud / PureCloud experience.
 </li>
 <li>
 Strong understanding of IVR, ACD, routing, queues and omnichannel flows.
 </li>
 <li>
 Working knowledge of SIP / VoIP / trunking and voice troubleshooting.
 </li>
 <li>
 Experience with REST APIs, JSON and integration patterns.
 </li>
 <li>
 ITIL incident, problem and change management awareness.
 </li>
 <li>
 ServiceNow ITSM awareness.
 </li>
 <li>
 Strong documentation discipline.
 </li>
 <li>
 English C1.
 </li>
 <li>
 Ability to work independently in an international remote / hybrid environment.
 </li>
 <li>
 Basic conversational AI and prompt engineering awareness, or demonstrable willingness and ability to learn quickly.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Advanced conversational AI design.
 </li>
 <li>
 Prompt lifecycle management.
 </li>
 <li>
 Agent assist design and evaluation.
 </li>
 <li>
 Bot analytics and containment optimisation.
 </li>
 <li>
 Genesys advanced integrations.
 </li>
 <li>
 AI ethics and data compliance in customer interaction environments.
 </li>
 <li>
 Customer journey analytics.
 </li>
 <li>
 ServiceNow API integration.
 </li>
 <li>
 Vendor management and advanced stakeholder communication.
 </li>
 </ul>
 
 
</div>

Senior Full Stack & AI Solutions Developer

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Freelance Full-Stack AI Platform Developer (Fintech / TaxTech)

Senior Full Stack & AI Solutions Developer