ai lead

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: AI LEAD L1
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 2/23/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b><br>
The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client&Atilde;&cent;&Acirc;&Acirc;s expectations and add value to business.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do<br>
</b></p><p></p><ul><li><b>Manage the product/ solution development using the desired AI techniques
</b><ul><li>Lead development and implementation of custom solutions through thoughtful use of modern AI technology
</li><li>Review and evaluate the use cases and decide whether a product can be developed to add business value
</li><li>Create the overall product development strategy and integrating with the larger interfaces
</li><li>Create AI models and framework and implement them to cater to a business problem
</li><li>Draft the desired user Interface and create AI models as per business problem
</li><li>Analyze technology environment and client requirements to define product solutions using AI framework/ architecture
</li><li>Implement the necessary security features as per product&Atilde;&cent;&Acirc;&Acirc;s requirements
</li><li>Review the used case and see the latest AI that can be used in product&Atilde;&cent;&Acirc;&Acirc;s development
</li><li>Identify problem areas and perform root cause analysis and provide relevant solutions to the problem
</li><li>Tracks industry and application trends and relates these to planning current and future AI needs
</li><li>Create and delegate work plans to the programming team for product development
</li><li>Interact with Holmes advisory board for knowledge sharing and best practices
</li></ul></li><li><b>Responsible for developing and maintaining client relationships with the key strategic partners and decision makers
</b><ul><li>Drive discussions and provide consultation around product design as per customer needs
</li><li>Participate in client interactions and gather insights regarding product development
</li><li>Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements
</li><li>Assist in product&Atilde;&cent;&Acirc;&Acirc;s demonstration and receive feedback from the client
</li><li>Design presentations for seminars, meetings and enclave primarily focused over product
</li></ul></li><li><b>Team Management
</b><ul><li>Resourcing
<ul><li>Forecast talent requirements as per the current and future business needs
</li><li>Hire adequate and right resources for the team
</li></ul></li><li>Talent Management
<ul><li>Ensure adequate onboarding and training for the team members to enhance capability &amp; effectiveness
</li><li>Build an internal talent pool and ensure their career progression within the organization
</li><li>Manage team attrition
</li><li>Drive diversity in leadership positions
</li></ul></li><li>Performance Management
<ul><li>Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
</li><li>Ensure that the Performance Nxt is followed for the entire team
</li></ul></li><li>Employee Satisfaction and Engagement
<ul><li>Lead and drive engagement initiatives for the team
</li><li>Track team satisfaction scores and identify initiatives to build engagement within the team
<br>
</li></ul></li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No. </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div>Continuous technical project management &amp; delivery </div><div>Adoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created
</div></div><br>
<div><div>2. </div><div>Client Centricity </div><div>No. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation
</div></div><br>
<div><div>3. </div><div>Capability Building &amp; Team Management </div><div>% trained on new age skills, Team attrition %, Number of webinars conducted (internal/external)<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Python for Insights .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

AI LEAD L1

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: AI LEAD L1
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 2/23/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b><br>
The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client&Atilde;&cent;&Acirc;&Acirc;s expectations and add value to business.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do<br>
</b></p><p></p><ul><li><b>Manage the product/ solution development using the desired AI techniques
</b><ul><li>Lead development and implementation of custom solutions through thoughtful use of modern AI technology
</li><li>Review and evaluate the use cases and decide whether a product can be developed to add business value
</li><li>Create the overall product development strategy and integrating with the larger interfaces
</li><li>Create AI models and framework and implement them to cater to a business problem
</li><li>Draft the desired user Interface and create AI models as per business problem
</li><li>Analyze technology environment and client requirements to define product solutions using AI framework/ architecture
</li><li>Implement the necessary security features as per product&Atilde;&cent;&Acirc;&Acirc;s requirements
</li><li>Review the used case and see the latest AI that can be used in product&Atilde;&cent;&Acirc;&Acirc;s development
</li><li>Identify problem areas and perform root cause analysis and provide relevant solutions to the problem
</li><li>Tracks industry and application trends and relates these to planning current and future AI needs
</li><li>Create and delegate work plans to the programming team for product development
</li><li>Interact with Holmes advisory board for knowledge sharing and best practices
</li></ul></li><li><b>Responsible for developing and maintaining client relationships with the key strategic partners and decision makers
</b><ul><li>Drive discussions and provide consultation around product design as per customer needs
</li><li>Participate in client interactions and gather insights regarding product development
</li><li>Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements
</li><li>Assist in product&Atilde;&cent;&Acirc;&Acirc;s demonstration and receive feedback from the client
</li><li>Design presentations for seminars, meetings and enclave primarily focused over product
</li></ul></li><li><b>Team Management
</b><ul><li>Resourcing
<ul><li>Forecast talent requirements as per the current and future business needs
</li><li>Hire adequate and right resources for the team
</li></ul></li><li>Talent Management
<ul><li>Ensure adequate onboarding and training for the team members to enhance capability &amp; effectiveness
</li><li>Build an internal talent pool and ensure their career progression within the organization
</li><li>Manage team attrition
</li><li>Drive diversity in leadership positions
</li></ul></li><li>Performance Management
<ul><li>Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
</li><li>Ensure that the Performance Nxt is followed for the entire team
</li></ul></li><li>Employee Satisfaction and Engagement
<ul><li>Lead and drive engagement initiatives for the team
</li><li>Track team satisfaction scores and identify initiatives to build engagement within the team
<br>
</li></ul></li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No. </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div>Continuous technical project management &amp; delivery </div><div>Adoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created
</div></div><br>
<div><div>2. </div><div>Client Centricity </div><div>No. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation
</div></div><br>
<div><div>3. </div><div>Capability Building &amp; Team Management </div><div>% trained on new age skills, Team attrition %, Number of webinars conducted (internal/external)<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: AI Cognitive .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: AI LEAD L1
</div></div></div></div><div><div><div><div>City: Chennai
</div></div></div></div><div><div><div><div>State/Province: Tamil Nadu
</div></div></div></div><div><div><div><div>Posting Start Date: 2/23/26
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Role Purpose
</b><br>
The purpose of this role is to develop minimum viable product (MVP) and comprehensive AI solutions that meet and exceed client&Atilde;&cent;&Acirc;&Acirc;s expectations and add value to business.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Do<br>
</b></p><p></p><ul><li><b>Manage the product/ solution development using the desired AI techniques
</b><ul><li>Lead development and implementation of custom solutions through thoughtful use of modern AI technology
</li><li>Review and evaluate the use cases and decide whether a product can be developed to add business value
</li><li>Create the overall product development strategy and integrating with the larger interfaces
</li><li>Create AI models and framework and implement them to cater to a business problem
</li><li>Draft the desired user Interface and create AI models as per business problem
</li><li>Analyze technology environment and client requirements to define product solutions using AI framework/ architecture
</li><li>Implement the necessary security features as per product&Atilde;&cent;&Acirc;&Acirc;s requirements
</li><li>Review the used case and see the latest AI that can be used in product&Atilde;&cent;&Acirc;&Acirc;s development
</li><li>Identify problem areas and perform root cause analysis and provide relevant solutions to the problem
</li><li>Tracks industry and application trends and relates these to planning current and future AI needs
</li><li>Create and delegate work plans to the programming team for product development
</li><li>Interact with Holmes advisory board for knowledge sharing and best practices
</li></ul></li><li><b>Responsible for developing and maintaining client relationships with the key strategic partners and decision makers
</b><ul><li>Drive discussions and provide consultation around product design as per customer needs
</li><li>Participate in client interactions and gather insights regarding product development
</li><li>Interact with vertical delivery and business teams and provide and correct responses to RFP/ client requirements
</li><li>Assist in product&Atilde;&cent;&Acirc;&Acirc;s demonstration and receive feedback from the client
</li><li>Design presentations for seminars, meetings and enclave primarily focused over product
</li></ul></li><li><b>Team Management
</b><ul><li>Resourcing
<ul><li>Forecast talent requirements as per the current and future business needs
</li><li>Hire adequate and right resources for the team
</li></ul></li><li>Talent Management
<ul><li>Ensure adequate onboarding and training for the team members to enhance capability &amp; effectiveness
</li><li>Build an internal talent pool and ensure their career progression within the organization
</li><li>Manage team attrition
</li><li>Drive diversity in leadership positions
</li></ul></li><li>Performance Management
<ul><li>Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
</li><li>Ensure that the Performance Nxt is followed for the entire team
</li></ul></li><li>Employee Satisfaction and Engagement
<ul><li>Lead and drive engagement initiatives for the team
</li><li>Track team satisfaction scores and identify initiatives to build engagement within the team
<br>
</li></ul></li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No. </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1. </div><div>Continuous technical project management &amp; delivery </div><div>Adoption of new technologies, IP creation, MVP creation, Number of patents filed, Research papers created
</div></div><br>
<div><div>2. </div><div>Client Centricity </div><div>No. of automation done, On-Time Delivery, cost of delivery, optimal resource allocation
</div></div><br>
<div><div>3. </div><div>Capability Building &amp; Team Management </div><div>% trained on new age skills, Team attrition %, Number of webinars conducted (internal/external)<br>
</div></div><br>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div></div></div></div></div></div></div><div></div><div><div><div><div>Mandatory Skills: Generative AI .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Birlasoft

<div></div><div><div><div><div><div><div><div><div>Country/Region: IN
</div></div></div></div><div><div><div><div>Requisition ID: 33346
</div></div></div></div><div><div><div><div>Work Model:
</div></div></div></div><div><div><div><div>Position Type:
</div></div></div></div><div><div><div><div>Salary Range:
</div></div></div></div><div><div><div><div>Location: INDIA - BENGALURU - WHITEFIELD SITE
</div></div></div></div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Title: </b><b>Gen AI Lead Developer
</b></h1></div></div></div></div><div><div><div><div>Description:
<div><div><div><h2 class="jobSectionHeader"><b>Long Description</b></h2>
</div><div><p>
JD &ndash; Data Scientist - Developer<br>
Summary: We are seeking a seasoned Data Scientist with at least 5 years of hands-on experience in developing GenAI/machine learning models and deploying them in a cloud environment, preferably on Google Cloud Platform (GCP). The ideal candidate will design microservice-based solutions, containerize deployments (e.g., GKE), and drive end-to-end SDLC practices. Experience in the pharma domain is a strong advantage.<br>
Key Responsibilities<br>
Lead end-to-end development of GenAI/ML models: problem framing, data preparation, model selection, training, evaluation, and iteration.<br>
Architect and implement microservice-based AI solutions and deploy them in containerized environments (preferably GKE); define APIs and data contracts.<br>
Incorporate and operationalize defined ML pipelines with MLOps practices: model versioning, feature stores, experiment tracking, CI/CD for ML, monitoring, and rollback strategies.<br>
Leverage GCP offerings (Vertex AI, BigQuery, Dataflow, Cloud Storage, Pub/Sub, Cloud Run, GKE, etc.) to design scalable AI solutions and efficient data workflows.<br>
Deploy, monitor, and maintain models in production; implement observability (logs, metrics, tracing), cost optimization, and performance tuning.<br>
Ensure cloud security, data governance, and compliance in line with regulatory requirements; manage IAM roles, data access controls, and data lineage.<br>
Collaborate with cross-functional teams (data engineers, software engineers, product, regulatory/compliance, analytics) to translate business needs into robust ML solutions.<br>
Uphold SDLC standards: requirements gathering, design, development, testing, deployment, maintenance, and documentation; promote reusable patterns and best practices.<br>
Mentor and guide junior scientists; contribute to code reviews, standards, and knowledge sharing.<br>
Stay current with GenAI advancements and evaluate new tools/approaches; produce reproducible experiments and artifacts.</p>
<p>
Required Qualifications<br>
Minimum 5 years of hands-on experience developing GenAI/ML models and deploying them in a cloud environment.<br>
Proficiency with Google Cloud Platform (GCP) and its AI/ML offerings (e.g., Vertex AI, BigQuery, Dataflow, Cloud Storage, Pub/Sub, Cloud Run, GKE).</p>
<p>
Must have experience working with any agentic framework<br>
Knowledge of Retrieval-Augmented Generation (RAG) concepts and processes<br>
Strong software engineering skills: Python (primary), experience with ML frameworks (TensorFlow, PyTorch, scikit-learn), and API development (REST/GraphQL).<br>
Experience designing and deploying microservices architectures and containerized solutions (Docker, Kubernetes; preference for GKE).<br>
Solid experience in MLOps: model versioning, experiments, automated training, feature stores, model registries, monitoring, and governance.<br>
Data processing and analytics expertise: SQL, data pipelines, ETL/ELT concepts, data quality, and data visualization support.<br>
Excellent problem-solving, communication, and collaboration skills; ability to work with cross-disciplinary teams.<br>
Understanding of cloud security concepts, IAM, and basic principles of data privacy and compliance.<br>
Demonstrated ability to translate business problems into scalable ML solutions and to communicate technical concepts to non-technical stakeholders.<br>
Preferred Qualifications<br>
Experience in the pharmaceutical/pharma domain or regulated industries; familiarity with GxP, or similar data governance requirements.<br>
Exposure to other cloud providers (AWS/Azure) is a plus, but a strong preference for GCP.<br>
Experience with distributed training, large-scale data processing, and fine-tuning of large language models.<br>
Knowledge of privacy-preserving ML methods (differential privacy, synthetic data) and data lineage tools.</p><p>
JD &ndash; Data Scientist - Developer<br>
Summary: We are seeking a seasoned Data Scientist with at least 5 years of hands-on experience in developing GenAI/machine learning models and deploying them in a cloud environment, preferably on Google Cloud Platform (GCP). The ideal candidate will design microservice-based solutions, containerize deployments (e.g., GKE), and drive end-to-end SDLC practices. Experience in the pharma domain is a strong advantage.<br>
Key Responsibilities<br>
Lead end-to-end development of GenAI/ML models: problem framing, data preparation, model selection, training, evaluation, and iteration.<br>
Architect and implement microservice-based AI solutions and deploy them in containerized environments (preferably GKE); define APIs and data contracts.<br>
Incorporate and operationalize defined ML pipelines with MLOps practices: model versioning, feature stores, experiment tracking, CI/CD for ML, monitoring, and rollback strategies.<br>
Leverage GCP offerings (Vertex AI, BigQuery, Dataflow, Cloud Storage, Pub/Sub, Cloud Run, GKE, etc.) to design scalable AI solutions and efficient data workflows.<br>
Deploy, monitor, and maintain models in production; implement observability (logs, metrics, tracing), cost optimization, and performance tuning.<br>
Ensure cloud security, data governance, and compliance in line with regulatory requirements; manage IAM roles, data access controls, and data lineage.<br>
Collaborate with cross-functional teams (data engineers, software engineers, product, regulatory/compliance, analytics) to translate business needs into robust ML solutions.<br>
Uphold SDLC standards: requirements gathering, design, development, testing, deployment, maintenance, and documentation; promote reusable patterns and best practices.<br>
Mentor and guide junior scientists; contribute to code reviews, standards, and knowledge sharing.<br>
Stay current with GenAI advancements and evaluate new tools/approaches; produce reproducible experiments and artifacts.</p>
<p>
Required Qualifications<br>
Minimum 5 years of hands-on experience developing GenAI/ML models and deploying them in a cloud environment.<br>
Proficiency with Google Cloud Platform (GCP) and its AI/ML offerings (e.g., Vertex AI, BigQuery, Dataflow, Cloud Storage, Pub/Sub, Cloud Run, GKE).</p>
<p>
Must have experience working with any agentic framework<br>
Knowledge of Retrieval-Augmented Generation (RAG) concepts and processes<br>
Strong software engineering skills: Python (primary), experience with ML frameworks (TensorFlow, PyTorch, scikit-learn), and API development (REST/GraphQL).<br>
Experience designing and deploying microservices architectures and containerized solutions (Docker, Kubernetes; preference for GKE).<br>
Solid experience in MLOps: model versioning, experiments, automated training, feature stores, model registries, monitoring, and governance.<br>
Data processing and analytics expertise: SQL, data pipelines, ETL/ELT concepts, data quality, and data visualization support.<br>
Excellent problem-solving, communication, and collaboration skills; ability to work with cross-disciplinary teams.<br>
Understanding of cloud security concepts, IAM, and basic principles of data privacy and compliance.<br>
Demonstrated ability to translate business problems into scalable ML solutions and to communicate technical concepts to non-technical stakeholders.<br>
Preferred Qualifications<br>
Experience in the pharmaceutical/pharma domain or regulated industries; familiarity with GxP, or similar data governance requirements.<br>
Exposure to other cloud providers (AWS/Azure) is a plus, but a strong preference for GCP.<br>
Experience with distributed training, large-scale data processing, and fine-tuning of large language models.<br>
Knowledge of privacy-preserving ML methods (differential privacy, synthetic data) and data lineage tools.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Area(s) of responsibility</b></h2></div></div></div></div></div></div></div></div></div></div></div><p></p>

Gen AI Lead Developer

BlackStone eIT

<div>
 BlackStone eIT is on the lookout for a skilled
 <strong>
  Contact Center Analytics &amp; AI Lead
 </strong>
 to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to enhance customer experiences, optimize operations, and drive data-driven decision-making.
 <br/>
 <br/>
 As the Contact Center Analytics &amp; AI Lead, you will be responsible for developing and implementing advanced analytical models, AI solutions, and performance metrics that provide insights into customer interactions, agent performance, and operational efficiency. Your expertise will be essential in creating a culture of innovation and continuous improvement in our contact center.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and implement analytics frameworks and AI solutions to improve customer experience and operational effectiveness
  </li>
  <li>
   Analyze customer interaction data to identify trends, patterns, and areas for improvement
  </li>
  <li>
   Develop predictive models to enhance agent performance and customer satisfaction
  </li>
  <li>
   Lead initiatives to integrate AI technologies such as chatbots, natural language processing, and machine learning to optimize workflows
  </li>
  <li>
   Collaborate with cross-functional teams to ensure alignment of analytics initiatives with business objectives
  </li>
  <li>
   Provide insights and strategic recommendations based on data analysis to inform decision-making at all levels
  </li>
  <li>
   Monitor and report on key performance indicators (KPIs) related to contact center effectiveness
  </li>
  <li>
   Stay current with industry trends, tools, and methodologies in analytics and AI applications
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Data Science, Business Analytics, Computer Science, or a related field; Master's degree preferred
  </li>
  <li>
   7+ years of experience in analytics within a contact center or customer service environment
  </li>
  <li>
   Proven experience with AI technologies and their applications in customer service
  </li>
  <li>
   Strong analytical skills with expertise in statistical analysis, data mining, and predictive modeling
  </li>
  <li>
   Proficient in analytical tools and programming languages (e.g., Python, R, SQL, Tableau, or similar)
  </li>
  <li>
   Experience with machine learning algorithms and techniques
  </li>
  <li>
   Excellent communication skills, able to present insights clearly to both technical and non-technical audiences
  </li>
  <li>
   Strong project management skills and ability to lead cross-functional teams
  </li>
  <li>
   Knowledge of customer experience metrics and industry best practices
  </li>
  <li>
   Passion for utilizing data and technology to drive successful outcomes in customer service
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Remote Model
  </li>
  <li>
   Time Flexibility
  </li>
  <li>
   Relocation after 6months based on performance
  </li>
 </ul>
</div>


Contact Center Analytics & AI Lead

<div><p>BlackStone eIT is on the lookout for a skilled <b>Contact Center Analytics &amp; AI Lead</b> to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to enhance customer experiences, optimize operations, and drive data-driven decision-making.</p><p>
As the Contact Center Analytics &amp; AI Lead, you will be responsible for developing and implementing advanced analytical models, AI solutions, and performance metrics that provide insights into customer interactions, agent performance, and operational efficiency. Your expertise will be essential in creating a culture of innovation and continuous improvement in our contact center.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul>
<li>Design and implement analytics frameworks and AI solutions to improve customer experience and operational effectiveness.</li>
<li>Analyze customer interaction data to identify trends, patterns, and areas for improvement.</li>
<li>Develop predictive models to enhance agent performance and customer satisfaction.</li>
<li>Lead initiatives to integrate AI technologies such as chatbots, natural language processing, and machine learning to optimize workflows.</li>
<li>Collaborate with cross-functional teams to ensure alignment of analytics initiatives with business objectives.</li>
<li>Provide insights and strategic recommendations based on data analysis to inform decision-making at all levels.</li>
<li>Monitor and report on key performance indicators (KPIs) related to contact center effectiveness.</li>
<li>Stay current with industry trends, tools, and methodologies in analytics and AI applications.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Data Science, Business Analytics, Computer Science, or a related field; Master&rsquo;s degree preferred.</li>
<li>7+ years of experience in analytics within a contact center or customer service environment.</li>
<li>Proven experience with AI technologies and their applications in customer service.</li>
<li>Strong analytical skills with expertise in statistical analysis, data mining, and predictive modeling.</li>
<li>Proficient in analytical tools and programming languages (e.g., Python, R, SQL, Tableau, or similar).</li>
<li>Experience with machine learning algorithms and techniques.</li>
<li>Excellent communication skills, able to present insights clearly to both technical and non-technical audiences.</li>
<li>Strong project management skills and ability to lead cross-functional teams.</li>
<li>Knowledge of customer experience metrics and industry best practices.</li>
<li>Passion for utilizing data and technology to drive successful outcomes in customer service.</li>
</ul><p><b>
Benefits</b></p><p></p><ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Sideline Agency

<p><b>Dear Professionals,</b></p><p>AI is changing how software is built, but tools alone don&rsquo;t create lasting advantage. At Sideline, our developers already use AI daily, and we&rsquo;re seeing real productivity gains. But we&rsquo;re at a crossroads. Either AI remains ad hoc and fragmented, or we organize it into a structural advantage.</p><p>That&rsquo;s why we&rsquo;re introducing a new role: <b>AI Development Lead</b></p><p><b>Why this role exists;</b></p><p>Across the industry, AI adoption follows a familiar pattern:</p><ul><li>Individual experimentation</li><li>Ad hoc team usage</li><li>Fragmentation and loss of advantage</li></ul><ul><li>The teams that win don&rsquo;t just use AI, they systemize it.</li><li>This role ensures AI becomes a repeatable, scalable, and durable productivity multiplier, not a short-lived boost.</li></ul><p><b>Your mission;</b></p><p>As AI Development Lead, you will own how Sideline builds software with AI.<br/>This is not a tooling or experimentation role; it&rsquo;s a productivity, quality, and scale role with real ownership.</p><p><b>What you&rsquo;ll do;</b></p><ul><li>Design reusable AI development workflows (code generation, refactoring, testing, debugging, documentation, reviews)</li><li>Build and maintain a central AI knowledge system (prompts, patterns, lessons learned)</li><li>Accelerate onboarding and team capability through workshops and coaching</li><li>Ensure quality and consistency in AI-assisted development</li><li>Evaluate new tools and models based on measurable impact</li></ul><p><b>Who we&rsquo;re looking for;</b></p><ul><li>Senior software engineer with strong production experience</li><li>Deep understanding of modern development workflows</li><li>Hands-on experience using AI in daily development</li><li>Strong at systemizing, documenting, and teaching</li><li>Influential, pragmatic, and execution-focused</li></ul><p>Work Location: In person</p>

AI Development Lead

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