ai trainer lead remote

Varonis Systems

<div><div>Job Description<div></div><div>
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.</div>
Responsibilities<ul><li>
Onboard Customers to Varonis platforms and deliver on-going value and support</li><li>
Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations</li><li>
Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage</li><li>
Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
</li><li>Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices</li><li>
Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions</li><li>
Alongside Sales, identify and champion upsell opportunities</li><li>
Learn new Varonis products as they are developed and released and develop expertise in your client&rsquo;s unique security ecosystem(s)</li><li>
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
</li><li>Serve as primary technical contact and augment our support and engineering teams</li><li>
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
</li><li>Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy &amp; Compliance, Security, Incident Response, and the C-suite.</li><li>
Identify, research, maintain control, and remediate customers&rsquo; technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
</li><li>Escalate customer issues to management when appropriate
</li><li>Create knowledge base content to capture new learning for customer and internal reuse.
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s Degree or equivalent experience</li><li>
4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security &amp; Privacy company
</li><li>Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)</li><li>
Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
</li><li>Understanding of data classification, governance, and DSPM concepts</li><li>
Familiarity with AI/LLM data risks and governance considerations (preferred)</li><li>
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers</li><li>
Excellent communication skills with the ability to engage technical and executive audiences</li><li>
Proven problem-solving abilities</li><li>
Commitment to customer success</li><li>
Proven success in contributing to a team-oriented environment.</li><li>
Sales oriented.</li><li>
Proven ability to work creatively and analytically in a problem-solving environment.</li><li>
Excellent communication (written and oral) and interpersonal skills.</li></ul><div></div><div> 
</div><div>
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!</div><div>
@VaronisLife</div><div>
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics</div></div><div>
</div><div>
#LI-Remote</div></div>

Technical Account Manager

4P Consulting Inc.

<div><div>Position: Technical Product Manager III
Location: Atlanta, GA
Duration: 4 Months
 
Client: Southern Company Services 
 
 
Southern Company Services is seeking an experienced Technical Product Manager III to lead cross-functional technology initiatives from concept through deployment. This role requires strong technical acumen, product ownership experience, and the ability to translate business needs into actionable product requirements and technical deliverables.
The ideal candidate will be comfortable working closely with engineering, architecture, and delivery teams while managing product backlogs, priorities, dependencies, and implementation timelines.
Key Responsibilities
&middot; Lead technology products and implementations from discovery through deployment.
&middot; Gather business requirements and translate them into product features, user stories, acceptance criteria, and technical deliverables.
&middot; Manage product roadmaps, priorities, backlogs, dependencies, and release plans.
&middot; Partner with engineering teams, architects, business leaders, and executive stakeholders.
&middot; Facilitate process discovery, future-state design, and business transformation workshops.
&middot; Support Agile ceremonies, sprint planning, backlog refinement, and delivery tracking.
&middot; Manage multiple workstreams and resolve delivery risks, issues, and dependencies.
&middot; Use data, user feedback, and experimentation to guide product decisions.
&middot; Promote user-centered design, process optimization, and continuous improvement.
&middot; Ensure solutions align with enterprise security, governance, compliance, and architecture standards.
Required Qualifications
&middot; 5+ years of experience as a Product Manager, Product Owner, Business Analyst, Scrum Master, Delivery Lead, or similar role.
&middot; Experience leading cross-functional technology implementations.
&middot; Strong knowledge of Agile, Scrum, product backlog management, and software delivery.
&middot; Experience translating business requirements into technical solutions.
&middot; Strong organizational, facilitation, communication, and stakeholder-management skills.
&middot; Ability to manage multiple priorities, workstreams, and delivery timelines.
&middot; Ability to influence teams and drive results without direct authority.
Preferred Qualifications
&middot; Experience delivering AI, Generative AI, machine learning, automation, or data and analytics solutions.
&middot; Familiarity with Azure, Google Cloud Platform, or related cloud and AI technology stacks.
&middot; Scrum Master or Product Owner certification, such as CSM, PSM, CSPO, or PSPO.
&middot; Experience working within enterprise governance, security, and compliance frameworks.
&middot; Knowledge of design thinking, process optimization, and business-process reengineering.
&middot; Utility, energy, or regulated-industry experience is preferred.</div></div>

Technical Product Manager III 4P/787

Reserv

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.<h2 class="jobSectionHeader"> 
Requirements:</h2><ul><li>
Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier claims</li><li>
Minimum of 3 years of leadership experience with a preference for experience managing in a fully remote environment</li><li>
Active licensure, home state or designated home state</li><li>
Willingness to obtain all relevant licenses within 45 days of hire</li></ul>
About the role
As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. 
Who you are<ul><li>
Highly motivated and growth-oriented, impactful and influential</li><li>
Claims professional - you are knowledgeable and have a track record of success in commercial transportation claims adjudication.</li><li>
Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.</li><li>
Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.</li><li>
Passionate - Claims professional who cares about their team, the customer, and their experience</li><li>
Empathetic leader - You exercise empathy and patience towards everyone you interact with</li><li>
Sense of urgency - at all times. That does not mean working at all hours</li><li>
Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems</li><li>
Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.</li><li>
Problem solver - You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture.</li><li>
Anti-status quo - You don't just wish things were done differently; you act on it</li><li>
Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.</li><li>
And did we mention a sense of humor? Claims are hard enough as it is!</li></ul>
What you'll do
We need you to do all the things typical to the role:<ul><li>
Flexibility - you will need to be able to switch from claims handling to coaching and feedback</li><li>
Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment's notice</li><li>
Be consistently dependable in achieving or exceeding goals and overcoming obstacles</li><li>
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery</li><li>
Align team with client and customer expectations of the claims process</li><li>
Serve as a resource for escalated claims</li><li>
Foster a positive work environment, promote teamwork, and encourage professional growth and development</li><li>
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team</li><li>
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation</li></ul>
Job Duties:<ul><li>
Serve as backup/ leader when the Manager/Director is out of office</li><li>
Responsible for initial onboarding tasks/ access and new hire cultural immersion</li><li>
Subject Matter Expert for first-line questions, escalations, roundtable discussions</li><li>
Increased reserve and payment authority with the ability to assist with moderate reviews</li><li>
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees</li><li>
Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset</li></ul>
Qualifications<ul><li>
Minimum of 5 years of insurance claims experience in bodily injury and property damage</li><li>
Minimum of 3 years of leadership experience with a preference for experience managing in a remote environment</li><li>
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes</li><li>
Demonstrated commitment to quality, accuracy, and attention to detail</li><li>
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information</li></ul> 
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Bodily Injury Claims Team Lead

TPK Wireless

Note: If you&rsquo;re passionate about electronic devices, enjoy diving into technical details, and take pride in your expertise, TPK Wireless offers a dynamic and intellectually challenging environment where your skills and curiosity can thrive. (Daily Commute Required)We are pleased to offer an exciting opportunity for a Technical Support Consultant to join our growing team, with a focus on consumer electronic devices. Additionally, we are actively seeking a qualified Electronic Repair Technician with a minimum of one year of hands-on experience in device repair. The technician role offers a higher starting pay, commensurate with demonstrated expertise and repair skill.We are looking for dedicated, customer-focused professionals with a strong background in Technical Support, IT Support, or Help Desk services. This role requires direct interaction with customers, where you will provide in-person technical support and resolve issues related to hardware components in mobile phones, tablets, and computers.This is not a remote position, and we kindly request that you answer the questions provided to the best of your ability without the assistance of AI.Primary Responsibilities<ul><li>In-Person Troubleshooting, Technical Support, Customer Service, and Sales</li><li>Deliver front-line client services including retail sales, customer support, and Tier 1 IT/technical assistance</li><li>Diagnose and resolve hardware-related issues on mobile phones, tablets, and laptops (e.g., screens, charging ports, batteries, cameras, speakers)</li><li>Conduct in-person device repair consultation and manage customer check-ins and check-outs</li><li>Educate customers on repair findings, warranty coverage, and common causes of device damage</li><li>Assist customers with accessory purchases (e.g., screen protectors, cases, cables)</li><li>Recommend and facilitate device sales when repairs are not viable</li><li>Address 90% hardware issues and 10% software-related concerns</li><li>Explain technical concepts clearly and concisely to non-technical customers</li><li>Exhibit critical thinking and adaptability in a fast-paced retail environment</li><li>Maintain professionalism, accuracy, and care in all customer interactions</li></ul>Recognition &amp; Culture<ul><li>Monthly bonus rewards and recognition for top performance</li><li>Friendly, collaborative, and performance-based culture</li><li>We embrace feedback&mdash;your ideas help shape how we grow</li></ul>Growth &amp; Career Development<ul><li>Clearly defined promotion tracks to Lead Tech and Store Manager roles</li><li>Quarterly performance reviews and goal setting to help you level up</li><li>Opportunities to train others, lead internal projects, and improve operations</li><li>Cross-training in multiple brands and device types to expand your skillset</li></ul>Training Support<ul><li>Paid, hands-on training starting Day 1</li><li>Learn diagnostics, communication techniques, and upselling</li><li>Work alongside experienced technicians and receive real-time feedback and mentorship</li></ul>Compensation &amp; Benefits<ul><li>Commission eligibility after a 14-day training period</li><li>$500 Training Completion Bonus after successful completion of 2 weeks</li><li>Annual raises between 3% and 8%, based on performance</li><li>Clear opportunities for advancement in pay and title after 8 months</li><li>Standard workweek of 4 to 5 days, 9-hour shifts (10:00 AM &ndash; 7:00 PM)</li><li>MANDATORY Saturday availability required; MANDATORY Sunday availability will be expected in the future</li><li>In-person retail storefront environment across two locations</li><li>Comprehensive background check (employment and education verification) is required</li></ul>Qualifications<ul><li>Associate's or Bachelor's degree in a related field is required</li><li>Minimum 1 year of experience in Technical Support, IT Support, or Help Desk services</li><li>Demonstrated ability to communicate effectively and empathetically with customers</li><li>Strong diagnostic and technical troubleshooting skills</li><li>Adaptability to emerging technologies and repair techniques</li><li>Familiarity with customer service and CRM concepts</li><li>Ability to work well within diverse teams and under high-pressure situations</li></ul>Application ProcessThis is not a remote positionTo be considered for this position, please submit your resume along with responses to the accompanying application questions. We look forward to reviewing your application and learning more about how you can contribute to our team.Job Type: Full-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>TPK Wireless is a retail setting, storefront with two locations. Are you able to make the commute?</li></ul><ul><li>Repair Technicians: Describe a time when you had to de-escalate a situation with a disgruntled customer.</li></ul><ul><li>What would you say to a customer who wants a quick fix for a complex repair?</li></ul><ul><li>How would you inform a customer that damage is not covered under warranty? </li><li>Do you enjoy working with electronic devices and love diving deep into specs about technology, and want a place to showcase your passion?</li><li>What type of services does TPK Wireless offer? </li><li>If our work interests you, would you like to develop or refine your skills in this field?</li><li>Can you explain your understanding of the position you're applying for?</li><li>For all questions: Please do not use CHATGPT or Google for assistance. What is the difference between a defect and accidental damage?</li><li>A customer comes in with an older HP 13-inch laptop with 4GB of RAM that is no longer performing efficiently. They would like to upgrade to something more powerful but don&rsquo;t know much about laptop specifications. However, they specifically want to switch to a MacBook.</li></ul>How would you explain the importance of RAM, storage, processor performance, and battery life to a customer who is unfamiliar with computer specifications?<ul><li>Are you aware this position require every Saturday and future Sunday availability? </li></ul>Ability to Commute:<ul><li>Atlanta, GA 30344 (Preferred)</li></ul>Ability to Relocate:<ul><li>Atlanta, GA 30344: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Technical Support Consultant/ Repair Technician (1+ Yrs Exp Req)

CallRail

<div><h3 class="jobSectionHeader">The Position</h3>

CallRail is looking for a motivated, detail-oriented, and customer-focused Tier 1 Technical Support Agent to join our team in Atlanta. In this role, you will be the frontline point of contact for our customers&mdash;marketers, agencies, and business owners&mdash;delivering exceptional, high-touch support to ensure a smooth end-to-end customer experience. You will actively troubleshoot technical issues, verify that workflows and integrations operate as intended, and guide customers toward optimal solutions for their business needs.

If you thrive in the fast-paced marketing technology space, take pride in rigorous attention to detail, and love turning complex technical challenges into seamless customer experiences, we want to hear from you!<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">What You'll Do</h3>
<ul><li>End-to-End Troubleshooting &amp; Solutioning: Perform active troubleshooting and initial guided diagnostic support across all CallRail products via live channels (phone, chat, web, and email). Look beyond immediate break-fix issues to understand customer goals and provide proactive solutioning.</li>
<li>Workflow &amp; Integrations Assurance: Guide customers through workflow and implementation best practices. Verify and maintain smooth data flow across CallRail features and third-party MarTech ecosystems (e.g., Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).</li>
<li>Protocol &amp; Operational Excellence: Adhere to Customer Support protocols, including properly coding trouble tickets, maintaining ACD queue availability, conducting professional interactions, and meeting Average Talk and Wrap Up time objectives.</li>
<li>Detail-Oriented Documentation: Meticulously log and document all customer interactions, setup configurations, and troubleshooting steps in our ticketing system (Zendesk). Ensure complex setups are thoroughly tested before resolving.</li>
<li>Clear Escalation &amp; Bug Reporting: Follow established escalation processes for complex Tier 2/3 issues. Identify, document, and escalate bugs or outages with clear, precise reproduction steps for product and engineering teams.</li>
<li>Customer Advocacy &amp; Continuous Improvement: Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy. Contribute to team documentation, internal support processes, and active participation in training for new products and features.</li>
<li>AI Adoption: Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and maintain industry benchmarks.</li>
</ul>
<h3 class="jobSectionHeader">What You'll Need</h3>
<ul><li>Frontline Support Experience: 1&ndash;3+ years of professional experience in frontline technical/telephone support and customer-facing troubleshooting, ideally in a SaaS, MarTech, or agency environment.</li>
<li>MarTech &amp; Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).</li>
<li>High Attention to Detail: An obsessive eye for detail when reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.</li>
<li>Analytical &amp; Problem-Solving Skills: Excellent analytical, diagnostic, and root-cause troubleshooting abilities; ability to exercise good judgment under pressure while maintaining a professional demeanor.</li>
<li>Strong Communication: Outstanding verbal and written communication skills with the ability to translate complex technical jargon into clear, accessible guidance for non-technical users.</li>
<li>Tool Proficiency: Familiarity with modern support and productivity tools (Zendesk, Excel, Google Drive, CRM tools).</li></ul> 

<h3 class="jobSectionHeader">
 Nice to Have</h3>
<ul><li>Direct experience using CallRail or similar call-tracking and marketing attribution platforms.</li>
<li>Technical experience or aptitude with MySQL, HTML, CSS, JavaScript, REST APIs, or browser developer tools for debugging.</li>
<li>Degree in Computer Science, Information Technology, or equivalent practical experience.</li></ul> 


 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.<h3 class="jobSectionHeader"> 
</h3>
<h3 class="jobSectionHeader">Additional Perks</h3>
<ul><li>Healthcare (one option covered at 100% for employees), Dental &amp; Vision Coverage</li>
<li>Competitive HSA with company matching</li>
<li>Paid parental leave</li>
<li>Flexible vacation policy</li>
<li>401K options with company dollar-for-dollar match</li>
<li>Employee stock options available from day one</li>
<li>$2,000 annual educational allowance</li>
<li>Catered lunch every Tuesday * an in-office perk</li>
<li>MARTA transportation or office parking expenses covered</li>
<li>Employee charitable donation company match, up to $500 annually</li>
<li>Regular company outings and events</li>
<li>Hybrid work options with $500 office stipend to set up your home office</li>
<li>Designated bike storage</li></ul> 
<h3 class="jobSectionHeader">
</h3>Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). 
 
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks. 

This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. 
Beginning in January 2027, CallRail will transition to a 3.5-day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays, with Wednesdays alternating bi-weekly between remote and in-office. Fridays will remain remote.</div>

Technical Support Specialist - Tier I

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is seeking a highly motivated and experienced Product Manager to join the product team for B2B marketing and help build the next generation of Agentic B2B marketing on the Salesforce platform. The ideal candidate will have a strong understanding of B2B marketing automation and agentic capabilities as well as the ability to lead complex initiatives in highly cross-functional environments.
Responsibilities
<ul><li>Develop and build out the product roadmap for agentic B2B marketing automation
</li><li>Work closely with engineering, research, support, and sales teams to gather requirements and ensure that new tools meet the needs of customers
</li><li>Work closely with cross-departmental initiatives to identify overlaps, dependencies, and align on consistent visions.
</li><li>Manage the product roadmap and prioritize new features for your area
</li><li>Advocate for the functionality and benefits of enabling to ensure visibility and adoption
</li><li>Track the adoption of new tools and measure their impact on customer satisfaction
</li></ul>Qualifications
<ul><li>7+ years of experience in product management
</li><li>Strong experience in B2B marketing automation
</li><li>Excellent presentation skills
</li><li>Clear point of view on product vision and goals
</li><li>Strong ability to prioritize multiple requirements
</li><li>Skills to coordinate across a diverse group of feature and function teams
</li><li>Deep understanding of AI and agentic capabilities and excitement for how they can transform marketing workflows
</li><li>A related technical degree required
</li></ul>In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams. 
 
Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.&amp;#xa;&amp;#xa;The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually.&amp;#xa;&amp;#xa;The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.</div>

Product Management Director - Agentic B2B Marketing

The Home Depot

Position Purpose: The Data Scientist will be a key architect in building next-generation agentic systems designed to revolutionize how professional customers manage complex projects. This role is responsible for developing autonomous AI capabilities that bridge the gap between simple search and sophisticated project quoting and fulfillment. You will leverage advanced techniques in Conversational AI, Retrieval-Augmented Generation (RAG), and Multimodal AI to unlock vast enterprise catalogs, automate project and product configuration, and provide real-time sourcing across a massive enterprise assortment. As a member of the team, you will design the reasoning paths that allow AI agents to navigate &quot;Pro-speak&quot; queries, extract intent from multimodal project inputs, and manage complex state across omnichannel sessions. Your work will directly empower Pro customers to move from discovery to optimized quoting to transaction in minutes, providing a seamless, self-serve experience at scale. Key Responsibilities: 55% Solution Development - Design and develop algorithms and models to use against large datasets to create business insights; Participates in large data analytics project teams by serving as a technical lead for analytics projects; May lead small projects and work independently on solution development; Execute tasks with high levels of efficiency and quality; Make appropriate selection, utilization and interpretation of advanced analytical methodologies 20% Communicating Results - Effectively communicate insights and recommendations to both technical and non-technical leaders and business customers/partners; Present recommendations in a confident manner in order to influence execution of recommendation; Prepare reports, updates and/or presentations related to progress made on a project or solution; Clearly communicate impacts of recommendations to drive alignment and appropriate implementation 10% Business Collaboration - Incorporate business knowledge into solution approach; Effectively develop trust and collaboration with internal customers and cross-functional teams; Work with project teams and business partners to determine project goals 15% Technical Exploration &amp; Development - Seek further knowledge on key developments within data science, technical skill sets, and additional data sources; Participate in the continuous improvement of data science and analytics by developing replicable solutions (for example, codified data products, project documentation, process flowcharts) to ensure solutions are leveraged for future projects; Build and maintain library of reusable algorithms for future use, ensuring developed codes are documented Direct Manager/Direct Reports: This position typically reports to Manager or above This position has 0 Direct Reports Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Masters in a quantitative field (Computer Science, Math, Statistics, etc.) or equivalent work experience AI Orchestration: 4+ years of experience in Data Science with a focus on Conversational AI, GenAI, agentic workflows, custom tool-calling, and reasoning traces (e.g., LangSmith). Advanced Retrieval: Mastery of RAG and vector database architectures, specifically for extracting technical specs from unstructured enterprise data. Multimodal AI: Experience building pipelines to extract structured SKU-level intent from unstructured multimodal inputs, such as photos or handwritten lists. Algorithmic Logic: Background in similarity scoring and attribute-matching to resolve vague technical queries. State &amp; Engineering: Experience building stateful AI applications that maintain context across devices and sessions. Domain Expertise: Prior experience in B2B e-commerce, supply chain, or trade-related data is a significant plus. Technical Expertise: Experience in a modern scripting language (preferably Python); proficient running queries against data (preferably with Google BigQuery or SQL); proficient utilizing statistical techniques to identify key insights that help solve business problems; knowledgeable in Prescriptive Modeling like optimization, computer vision, recommendation, search or NLP; working knowledge of Microsoft Excel and Power Point Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 3 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Business Insight: Applying knowledge of the business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Customer Focus: Building strong customer relationships and delivering customer-centric solutions Drives Results: Consistently achieving results, even under tough circumstances Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Optimizes Work Processes: Knowing the most efficient and effective processes to get things done, with a focus on continuous improvement Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels

Data Scientist

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