airfreight operations agent

On The Go Cargo, Inc.

If you thrive in fast-paced logistics, enjoy solving real-time challenges, and take pride in delivering exceptional service, this opportunity could be exactly what you&rsquo;ve been looking for.We are a growing, well-established logistics provider supporting forwarders, healthcare organizations, and time-critical supply chains. Our culture is built around being client-centric, responsive, and solution-focused. In addition to on-demand transportation and airfreight support, we also operate as a freight forwarder, offering broader exposure and long-term career growth.This is real logistics &mdash; not a call center.Responsibilities<ul><li>Put the client first in every decision and interaction</li><li>Coordinate time-critical and on-demand courier shipments</li><li>Support airfreight and forwarding operations</li><li>Communicate proactively with clients, drivers, airlines, and forwarders</li><li>Monitor shipments and resolve issues before they become problems</li><li>Deliver a high level of professionalism, urgency, and accountability</li><li>Make confident, real-time operational decisions</li></ul>Qualifications<ul><li>Experience in courier operations, dispatch, airfreight, or forwarding</li><li>Strong multitasking and problem-solving skills</li><li>Calm under pressure and focused on solutions</li><li>Excellent communication and customer service</li><li>Organized, detail-oriented, and dependable</li></ul>Airport, TSA/IAC, medical, or time-critical logistics experience is a plusBenefits<ul><li>Competitive salary</li><li>Health insurance</li><li>401(k)</li><li>Paid time off</li><li>Growth and advancement opportunities</li></ul>If you are driven to deliver for clients and want to be part of a company where your work makes a real impact, we&rsquo;d like to hear from you. Either send your resume or use the link below.Apply Here: https://www.otgcargo.com/employment-application-formJob Type: Full-timePay: $18.00 - $22.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>We are looking for someone from North Eastern NJ. Are from this area?</li></ul>Experience:<ul><li>Dispatching: 1 year (Required)</li></ul>Location:<ul><li>Moonachie, NJ 07074 (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Moonachie, NJ 07074 (Required)</li></ul>Work Location: In person

Courier Operations Specialist – On-Demand, Airfreight & Forwarding

<div><div>Airfreight Team Leader</div> 
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who ever said &lsquo;&lsquo;the sky is the limit&rsquo;&rsquo; never spoke to you! Because for you it&rsquo;s the beginning. DHL Global Forwarding has an opening for an Airfreight Team Leader in Riyadh, Saudi Arabia.
Join us in connecting people and improving lives!
In this Airfreight Team Leader position
<ul><li>Coordinate implementation of airfreight operations strategy and plans in line with business strategy and requirements, global guidelines and policies</li>
<li>Coach, guide and ensure teams are trained for execution of day-to-day tasks and activities and meet work schedules and targets at a department/ small unit with multiple teams' level</li>
<li>Identify and resolve recurring issues, and suggest modifications to airfreight operations work methods focusing on increasing effectiveness and efficiency</li>
<li>Contribute to processes and design systems to enhance service quality and alignment with company&rsquo;s direction and long-term goals</li>
<li>Identify performance issues of suppliers, and propose solutions to improve performance</li>
<li>May use Industry sector or logistics specialist expertise in their day-to-day work</li>
<li>Participate to develop, maintain and achieve airfreight operations productivity and profitability targets</li>
<li>Ensure that correct costs and revenues are captured by the team against customer&rsquo;s profile and react to related excess profit/loss</li>
<li>Support team to deliver excellent quality and to resolve quality related issues</li>
<li>Manage team to ensure shipments are transported in line with the customer service commitment,</li>
<li>Responsible for team shipment data quality</li>
<li>Implement necessary regulatory compliance procedures are followed relating to commodity and locations</li>
<li>Support new business during hypercare phases</li>
<li>Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics</li>
<li>Supervise tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations</li>
<li>Escalation point for existing clients and ensure a desired level of customer retention</li>
<li>Identify opportunities to expand business with clients</li>
<li>Continuously improve in-house customer interaction focused on proactive shipment information incident/complaint management, ad hoc pricing, and claims</li>
<li>Use available tools to proactively monitor and improve performance</li>
<li>Conduct regular dialogues with team to review quality and performance levels vs targets</li>
<li>Ensure customer invoice timeliness and accuracy</li>
<li>Investigate/support complex invoice disputes</li></ul> 
Now, here is what we need from you!
<div><div><div><div>Education Level 
</div></div> 
<div><div>Bachelor&rsquo;s Degree or equivalent experience/qualification 
</div></div> 
<div><div>Experience Level 
</div></div> 
<div><div>more than 5 years
</div></div> 
</div></div>We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect &amp; Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Airfreight Team Leader

Allcargo Global

<div>
 <ol>
 <li>
 
 Job Description
 
 &ndash; Asst. Manager or Dy. Manager - Airfreight
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 </ol>
 
 
 
 <ol>
 <li>
 Job Purpose:
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 </ol>
 <ul>
 <li>
 Air Exports Procurement with back-up support to CS.
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 Develop and expand Airfreight business.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 Job Involves the Following Linkages:
 
 
 
 
 
 
 
 
 
 
 
 
 Within the Organization:
 
 
 
 <ul>
 <li>
 Sales / CS People within the division.
 </li>
 <li>
 Other Divisions
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 Regional Heads
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 Other Branches / Zonal Managers
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 Airport Operation Team
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 Finance Team
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 </ul>
 
 
 
 Outside the Organization
 
 :
 
 
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 Customers
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 Overseas Offices
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 Service providers: Airlines, Freight Forwarder / Transporters / CHA's
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 </ul>
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
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 Air Export Procurement with back-up support to Customer Service.
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 Develop strong relationship with airlines and procure very share Air export rates.
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 Minimum 60% conversion on received enquiries.
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 Generating budgeted Tonnage for the Department.
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 Thorough knowledge on door to door shipments.
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 Solving all Commercial &amp; Operational Challenges for Air Exports.
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 Market Coverage for corporate customers related to Air Exports.
 </li>
 </ul>
</div>

Air Freight-Procurement & Customer Service

<div>Job Responsibilities: 
<ul><li>Develop and drive the customer focused technology strategy for MEA along with business unit leaders in the region and countries</li>
<li>Lead and coordinate target initiatives and functionalities to implement step-changes to boost our sales and productivity by speedy and high-quality integration and ramp up core digital projects identified</li>
<li>Manage external and internal senior stakeholders such as the management, business and engineering teams to ensure maximum alignment</li>
<li>Develop roadmaps outlining workable paths against clearly defined success criteria and execute the project management journey in order to improve customer experience, user experience and cost</li>
<li>Deep dive and understand the impact and value our systems provide our customers and users, and suggest prioritization to maximize impact vs. investment and optimize time to market</li>
<li>Design and execute technology sales programs, generate sales leads and follow up with field sales in order to scale the technology impact in one of the fastest emerging regions globally</li>
<li>Execute customer integrations from start to end including solution design, technology demonstrations, interface message preparation, testing, training and launch execution</li>
<li>Conduct sanity checks on existing contractual business, including: Customer rate card accuracy, billing accuracy, Lead time versus DGF performance, Penalty clause compliance</li>
<li>Review customer reporting requirements and identify opportunities to leverage myDHLi, API, and GSC tools for improved efficiency and visibility.</li>
<li>Identify areas of process improvements, drive the improvement initiatives with Airfreight Operations to ensure compliance to all DHL policies</li></ul> 
Knowledge, Skills&amp;Experience 
<ul><li>Bachelor&rsquo;s degree from relevant departments</li>
<li>7+ years&rsquo; experience in logistics (preferably forwarding) or implementation and deployment of large scale project</li>
<li>Experience managing complex technology programs, projects or product management from planning through execution</li>
<li>Large scale experience in designing and planning how technology systems communicate, governance of integration architecture and enforcing the rules and structures</li>
<li>Experience of launching, integrating and change-managing operational technology</li>
<li>Good understanding of forwarding / logistics operations in emerging markets is a plus</li>
<li>Willingness to travel extensively within country</li>
<li>Strong adaptive ability to work in a multi-cultural, diverse and inclusive environment</li>
<li>Proficient English language skills</li>
<li>7+ years&rsquo; experience in logistics (preferably forwarding) or implementation and deployment of large scale project.</li>
<li>Prior experience with Cargo Wise One - through certification (min CCO, target CCP) or on hand operational CW1 knowledge</li> 
</ul><div></div> 
<div>#LI-TUR</div></div>

Airfreight Customer Implementation Specialist

Figure Shipping

Job OverviewWe are seeking an experienced and proactive Pricing &amp; Sales Coordinator with strong knowledge of JCtrans and/or WCA networks. The ideal candidate will support the sales team by handling pricing inquiries, coordinating shipments, managing documentation, and performing administrative tasks to ensure smooth daily operations.This role requires someone who understands freight forwarding networks and can independently communicate with overseas agents while supporting sales and operations.Key Responsibilities<ul><li>Handle pricing inquiries through JCtrans, WCA, and other freight networks</li><li>Develop and maintain strong relationships with overseas agents</li><li>Prepare competitive freight quotations (Air, Sea &amp; Land)</li><li>Coordinate shipments from booking until delivery</li><li>Generate AWBs, invoices, and other shipping documentation</li><li>Follow up with customers and agents regarding payments</li><li>Support the sales team with coordination and operational updates</li><li>Maintain accurate records and update internal systems</li><li>Perform general administrative and office support tasks</li></ul>Requirements<ul><li>Minimum 2&ndash;4 years experience in Freight Forwarding</li><li>Strong working knowledge of JCtrans and/or WCA network</li><li>Good understanding of freight pricing (Air &amp; Sea freight)</li><li>Experience in sales coordination and shipment handling</li><li>Strong communication and negotiation skills</li><li>Good command of English (written and spoken)</li><li>Ability to multitask and work under pressure</li><li>Skills</li><li>Strong attention to detail</li><li>Good organizational skills</li><li>Customer service oriented</li><li>Ability to build agent relationships internationally</li><li>Proficient in MS Office and freight systems</li></ul>Job Type: Full-timePay: E&pound;18,000.00 per monthExperience:<ul><li>Working with the JCtrans portal or the WCA network?: 2 years (Required)</li></ul>

Air&Sea freight and Pricing Import operations

Alpha Cargo Services - Saudi Arabia

<div>
 
 
 Company Description
 
 
 
 Alpha Cargo Services specializes in innovative logistics and freight forwarding solutions, focusing on continuous improvement to meet diverse client needs.
 
 
 
 
 
 With decades of experience, the company delivers value-added services across air, sea, road, and multimodal cargo, leveraging advanced technologies and strategic partnerships to redefine service delivery. As a General Authority of Civil Aviation (GACA) regulated air cargo agent for major carriers such as Saudia, Emirates, Qatar Airways, Lufthansa, British Airways amongst others and Malaysia Airlines GSA in Saudi Arabia, Alpha Cargo Services ensures compliance and high standards. The company is affiliated with FIATA, TIACA and IATA and takes pride in creating customized solutions for every shipment.
 
 
 
 
 
 
 Role Description
 
 
 
 The Air Cargo Sales Executive - Consumer position is a full-time, on-site role based in Jeddah. The responsibilities include developing and managing Far East &amp; Africa retail customer relationships, identifying and pursuing sales opportunities, and achieving revenue targets. The role also involves preparing proposals, negotiating contracts, and ensuring excellent client service. Additionally, the Sales Executive will collaborate with internal departments to ensure seamless service delivery and maintain up-to-date knowledge of air cargo and logistics trends.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Sales and negotiation skills, including the ability to identify opportunities and close deals
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 Strong interpersonal and customer relationship management capabilities
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 Knowledge of air cargo, logistics, and freight forwarding operations
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 Proficiency in market research and competitor analysis
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 Effective communication skills, both written and verbal, with fluency in English (Arabic is a plus)
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 Ability to work in a fast-paced environment and meet deadlines
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 Proficiency in tools like Microsoft Office and CRM platforms
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 Bachelor's degree in Business, Marketing, Logistics, or a related field
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 Previous experience in air cargo or freight forwarding is an advantage
 </li>
 </ul>
</div>

Air Cargo Sales Executive - Far East & Africa

SEAFRIGO

<div>
 
 The Senior Operations Specialist is responsible for managing and coordinating the end-to-end process of shipping declarations, bookings, and customer communications. This role ensures that all customer requirements are met efficiently and accurately, maintaining high standards of service and operational excellence.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 <ol>
 <li>
 
 Shipping Declaration Management:
 
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 </ol>
 <ul>
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 Receive and review Shipping Declarations (SDs) from customers to ensure they are based on valid quotations.
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 Consolidate SDs and submit accurate bookings with carriers.
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 Ensure timely and accurate communication of bookings and SDs to the Operations team for file opening.
 </li>
 </ul>
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 Customer Communication:
 
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 </ol>
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 Send booking confirmations to customers promptly.
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 Obtain and relay instructions from customers to the Trucking and Customs teams as needed.
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 Communicate with customers to resolve any issues or missing information, ensuring a high level of customer satisfaction.
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 Follow up with customers to ensure they receive and confirm Bills of Lading (BL).
 </li>
 </ul>
 <ol>
 <li>
 
 Coordination with Operations:
 
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 </ol>
 <ul>
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 Ensure the Operations team opens files based on received bookings and SDs.
 </li>
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 Follow up on vessel departures and ensure invoices are issued and customers are notified.
 </li>
 <li>
 Coordinate with the Operations team to send release information and ensure customers receive telex releases.
 </li>
 </ul>
 <ol>
 <li>
 
 Trucking and Customs Coordination:
 
 </li>
 </ol>
 <ul>
 <li>
 Obtain instructions from customers regarding trucking needs and notify the Trucking team.
 </li>
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 Follow up with the Trucking team to ensure timely loading and delivery.
 </li>
 <li>
 Obtain instructions from customers for customs clearance and notify the Customs team.
 </li>
 <li>
 Communicate with customers to address any missing information or issues related to customs clearance.
 </li>
 </ul>
 <ol>
 <li>
 
 Final Documentation and Billing:
 
 </li>
 </ol>
 <ul>
 <li>
 Request the final SD from customers and send it to the Operations team if not received.
 </li>
 <li>
 Ensure customers receive and confirm the BL.
 </li>
 <li>
 Follow up on vessel departures and ensure the Operations team issues invoices and notifies customers.
 </li>
 </ul>
 <ol>
 <li>
 
 Release and Financial Coordination:
 
 </li>
 </ol>
 <ul>
 <li>
 Follow up on release instructions with customers.
 </li>
 <li>
 Check with the Finance team regarding the possibility of release and receive recommendations.
 </li>
 <li>
 Send release information to the Operations team and ensure customers receive telex releases.
 </li>
 <li>
 Follow up on payment issues for house accounts and ensure timely resolution.
 </li>
 </ul>
 
 
</div>

Sr. Operations Specialist - Reefer Freight Forwarder

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