airline customer service agent

SIYANA TRAVEL AND TOURISM LLC

We are looking for a detail-oriented Airline Ticketing Executive who will be able to handle Ticketing and other travel related services. Galileo system should be handled.Key Responsibilities:&middot; Assist clients (both Corporates and Walkin) with flight options, date changes, refund procedures, and travel requirements.&middot; Handle flight bookings using GDS system - Galileo&middot; Issue, reissue, and cancel tickets as per airline policies.&middot; Book Transportation and Hotel reservations on behalf of clients&middot; Manage group bookings and special fare requests.&middot; Provide accurate fare quotes, compare airline options, and apply promotional fares.&middot; Ensure correct issuance of tickets with proper fare rules, baggage allowance, and itinerary details.&middot; Coordinate with airlines, consolidators, and suppliers for ticket confirmations and schedule changes&middot; Maintain passenger records, PNRs, and ensure all documentation is accurate and up to date&middot; Maintain a courteous and professional approach while handling customer queries via phone, email, or in person&middot; Prepare daily sales reports and maintain record of issued tickets.&middot; Coordinate with the accounts team for invoicing, payments, and supplier reconciliation&middot; Stay updated with airline schedules, travel restrictions, visa and transit policiesRequirements:&middot; 1 to 2 years&rsquo; experience in Ticketing&middot; Galileo system should be handled&middot; In-depth knowledge of domestic and foreign travel destinations.&middot; Excellent sales and interpersonal skills.&middot; Hindi language to be handled, Arabic is a plus.&middot; Ready to do shift duties&middot; Ability to communicate and negotiate effectively.&middot; Outstanding knowledge of the latest tourism trends.Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>what is your expected salary ?</li></ul>

Airline Ticketing Executive

XpressEdu

Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines.If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you!We are hiring Customer Service Experts for our Airline client.EXCELLENT COMMUNICATION SKILLSIndustry Worked in: Aviation, Hospitality, Travel, OTA, BPOLocation: GurgaonJob Requirement:*Excellent communication Skills in English is a pre-requisite*Ability to communicate effectively with customers on a call*Confident, Energetic &amp; Assertive while conversing*Good working knowledge of MS Office (Word, Excel, Outlook)*GDS &ndash; Hands on experience in Amadeus or Galileo will be an added advantage*Ability to handle complex situations*Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements*Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpfulEducation:- Graduation in any stream, Hotel Management / Aviation Diploma Holders etc.Salary &amp; PerksBest in the business.Besides, performance incentives, night allowance makes the total cost to company hugely appealing.Learning &amp; GrowthPerformance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business.As Supervisor become eligible for Praxis &lsquo;MDP&rsquo; &ndash; Management Development Programme, company&rsquo;s powerful and rewarding Management Training Program.Work Hours: Rotational - 24 X7 operations- 08:00 A.M. 05:00 P.M.- 11:00 A.M. 08:00 P.M.- 02:00 P.M. 11:00 P.M.- 04:30 P.M. 01:30 A.M.- 11:00 P.M. 08:00 A.M.Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieuJob Type: Full-timePay: &#8377;15,812.95 - &#8377;40,000.00 per monthWork Location: In person

International Travel Consultant

Confidential

<div>
 
 
 About the Company
 
 
 
 We are a leading player in the travel and lifestyle industry, dedicated to providing innovative and seamless travel experiences across global markets. With advanced technology, strategic partnerships, and a customer-centric approach, we continue to redefine modern travel solutions that combine efficiency, value, and satisfaction.
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 Flights Relationship Specialist
 
 to join our Flights Division.
 
 
 This role is responsible for managing the commercial aspects of flight fulfillment, including pricing, capacity optimization, and revenue generation strategies. The ideal candidate will ensure flights are both financially viable and operationally efficient while maintaining customer satisfaction and market competitiveness.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Monitor flight performance metrics, including load factors, yield, and RASK.
 </li>
 <li>
 Identify underperforming routes and develop strategies to improve profitability.
 </li>
 <li>
 Conduct market research to identify trends, competitor activities, and customer preferences.
 </li>
 <li>
 Provide insights on seasonal demand patterns and emerging market opportunities.
 </li>
 <li>
 Assess the impact of promotional campaigns on route performance and adjust strategies accordingly.
 </li>
 <li>
 Apply competitive pricing strategies for routes and services.
 </li>
 <li>
 Coordinate with pricing analysts to ensure fare structures align with market conditions.
 </li>
 <li>
 Collaborate with the marketing team on promotional fare activities.
 </li>
 <li>
 Work closely with scheduling and fulfillment teams to optimize aircraft utilization.
 </li>
 <li>
 Recommend adjustments to flight schedules and frequencies based on demand trends.
 </li>
 <li>
 Manage seat inventory to balance accessibility with revenue maximization.
 </li>
 <li>
 Build and maintain partnerships with airlines, travel agencies, and corporate clients.
 </li>
 <li>
 Act as a liaison between commercial and operational teams to ensure smooth execution.
 </li>
 <li>
 Analyze booking trends and revenue data to identify growth opportunities.
 </li>
 <li>
 Prepare and present regular performance reports to senior management.
 </li>
 <li>
 Use data visualization tools to effectively communicate insights.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in aviation management, Business Administration, Economics, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in the airline, travel, or tourism industry, preferably in
 
 airline sales, partnerships, or account management
 
 .
 </li>
 <li>
 Proven track record in
 
 contract negotiation
 
 and managing
 
 key airline or travel accounts
 
 .
 </li>
 <li>
 Strong analytical and problem-solving abilities with attention to detail.
 </li>
 <li>
 Proficiency in
 
 MS Office
 
 and familiarity with
 
 CRM tools and data analysis software
 
 .
 </li>
 <li>
 Hands-on experience with
 
 GDS platforms
 
 (such as Amadeus or Sabre).
 </li>
 <li>
 Strong communication, negotiation, and presentation skills.
 </li>
 <li>
 Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
 </li>
 <li>
 Passion for the travel and aviation industry with a data-driven and results-oriented mindset.
 </li>
 </ul>
 
 
</div>

Airlines Relationships Specialist

Emirates

<div>
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 
 Airport Services Agent (EK/dnata) &amp; Marhaba Services Agent
 
 
 
 As an Airport Service Agent, you will be responsible for delivering top-notch customer service to our valued passengers during check-in, boarding, and baggage handling. Your dedication to provide a high-quality service experience will be integral to ensuring our customers have a seamless and enjoyable journey from start to finish.
 
 
 Our Marhaba Service Agents go above and beyond to provide exceptional travel assistance services to our valued clients. Whether a VIP, Marhaba client, an unaccompanied minor, or a passenger with special needs, the Marhaba Service Agents are dedicated to ensuring that the customers receive the highest level of care and attention throughout their journey.
 
 
 
 II. Back-office Role
 
 
 
 
 Contact Centre Agent
 
 
 
 As a Contact Centre Agent, you will have the important role of being the voice of Emirates, providing our valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries either through various digital communication channels, such as chat and social media platforms or through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus to provide excellent service and close any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>

Customer Service Roles

The Emirates Group

Job Purpose Direct, monitor and control shift and daily operational productivity in order to maintain contact centre revenue targets and service and quality levels. Be first point of contact for agents and management for the shift and work closely with the contact centre team to ensure all targets are met and exceeded. Job Outline: <ul> <li>Proactively address shift and daily operational productivity to maintain agreed service levels.</li> <li>Provide point of contact, on shift support to agents and supervisors by offering sales advice, managing customer escalations and answering agent queries.</li> <li>Manage and troubleshoot immediate operational issues in order to maintain contact centre service and quality levels and to ensure impact on customer service is kept to a minimum.</li> <li>Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.</li> <li>Ensure sufficient staffing levels are in place, that rosters are planned and prepared to cover the office operation bearing in mind the language requirements and peak periods. (Not required if Resource Planning Officer role present in contact centre</li> <li>Ensure that the highest standard of customer service is provided so as to develop/increase sales by assisting agents with product and process queries.</li> <li>Identify, initiate and develop procedures that will increase service standards and ensure that the contact centre stays ahead of changing needs, satisfies customer expectations and keeps pace with overall expansion, growth and development of Emirates Group.</li> <li>Promote and implement initiatives such as destination days, product and process quizzes and cross contact centre knowledge sharing to motivate and stimulate agent knowledge and attitude</li> <li>Provide feedback to line and co-management regarding training needs, product issues, call patterns and employee satisfaction.</li> <li>Deputise for Contact Centre Operations Manager/Contact Centre Manager in their absence.</li> </ul> Qualification Experience Minimum 3 years airline sales and contact centre experience. People management, coaching and people development. Knowledge/skills Working knowledge of contact centre and airline industry procedures and methodology. Excellent knowledge of fares and ticketing, Skywards and MARS reservations systems and Emirates products and services. Excellent interpersonal, telephone and customer service skills. Ability to work in a busy sales team environment. Selection skills training. PC based skills to operate Windows package such as Microsoft Word/Excel/E-mail.

Contact Centre Operations Officer

Safa Travel and Tours

Safa Travel a UK based Travel Agency has an opening for Hajj &amp; Umrah Consultant / Travel Agent in Lahore Office. Candidates who meet the following criteria may apply.<ul><li>At least 1 years&rsquo; experience in the Travel Industry</li><li>Fresh Candidates can apply on this as well</li><li>Hajj and umrah sales experience is mandatory</li><li>Knowledge of airline ticketing rules &amp; regulations.</li><li>Knowledge of airline fare structures.</li><li>Fluency in English.</li><li>Passionate about exceptional customer service.</li><li>This is a Full-Time position</li><li>Good Salary. Remuneration will be based on experience and expertise</li><li>Attractive bonuses for achieving targets</li><li>Only shortlisted candidates who meet the above criteria will be contacted and called for an interview.</li></ul>Compensation &amp; Benefits<ul><li>- Social Events Buffets &amp; Hi-tea</li><li>- Excellent Commisions</li><li>- Bonus Salaries</li><li>- Recognition &amp; rewards</li></ul>This job is based on UK timings, so the ideal candidate will be available to work during these hours.Job Types: Full-time,Salary: Rs45,000.00 - Rs70,000.00 per month + incentivesJob Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Travel consultancy: 1 year (Preferred)</li></ul>Work Location: In person

Umrah Travel Agent

<div>
 
 Job Purpose
 
 
 
 Direct, monitor and control shift and daily operational productivity in order to maintain contact centre revenue targets and service and quality levels. Be first point of contact for agents and management for the shift and work closely with the contact centre team to ensure all targets are met and exceeded.
 
 
 
 Job Outline
 
 
 
 <ul>
 <li>
 Proactively address shift and daily operational productivity to maintain agreed service levels.
 </li>
 <li>
 Provide point of contact, on shift support to agents and supervisors by offering sales advice, managing customer escalations and answering agent queries.
 </li>
 <li>
 Manage and troubleshoot immediate operational issues in order to maintain contact centre service and quality levels and to ensure impact on customer service is kept to a minimum.
 </li>
 <li>
 Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.
 </li>
 <li>
 Ensure sufficient staffing levels are in place, that rosters are planned and prepared to cover the office operation bearing in mind the language requirements and peak periods. (Not required if Resource Planning Officer role present in contact centre
 </li>
 <li>
 Ensure that the highest standard of customer service is provided so as to develop/increase sales by assisting agents with product and process queries.
 </li>
 <li>
 Identify, initiate and develop procedures that will increase service standards and ensure that the contact centre stays ahead of changing needs, satisfies customer expectations and keeps pace with overall expansion, growth and development of Emirates Group.
 </li>
 <li>
 Promote and implement initiatives such as destination days, product and process quizzes and cross contact centre knowledge sharing to motivate and stimulate agent knowledge and attitude
 </li>
 <li>
 Provide feedback to line and co-management regarding training needs, product issues, call patterns and employee satisfaction.
 </li>
 <li>
 Deputise for Contact Centre Operations Manager/Contact Centre Manager in their absence.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 Experience
 
 
 
 Minimum 3 years airline sales and contact centre experience.
 
 
 People management, coaching and people development.
 
 
 
 Knowledge/skills
 
 
 
 Working knowledge of contact centre and airline industry procedures and methodology.
 
 
 Excellent knowledge of fares and ticketing, Skywards and MARS reservations systems and Emirates products and services.
 
 
 Excellent interpersonal, telephone and customer service skills.
 
 
 Ability to work in a busy sales team environment.
 
 
 Selection skills training.
 
 
 PC based skills to operate Windows package such as Microsoft Word/Excel/E-mail.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it's like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
</div>

SkyCargo Courier Express - Contact Center Operations Officer

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