airline customer service agent

GAT Airline Ground Support

Job Summary
<br>As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.</li>
<li>Must be able to announce both incoming and outbound flights.</li>
<li>Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.</li>
<li>Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.</li>
<li>Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.</li>
<li>Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.</li>
<li>Able to stand and work in one location for up to four hours at a time.</li>
<li>You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.</li>
<li>Work independently without direct supervision.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Must be at least 18 years of age</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, speak, and understand the English language.</li>
<li>Ability to stand for long periods of time</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Possess entry-level computer skills</li>
<li>Occasionally lift bags or items weighing between 50 and 70 pounds</li>
<li>Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law</li>
<li>Must be able to work nights, weekends, and holidays</li>
</ul>


Airport Customer Service Agent

Saeed & Mohammed Al Naboodah Group

<div>
 <p>
  <strong>
   Purpose of the Job:
  </strong>
 </p>
 <ul>
  <li>
   Ensure high levels of customer satisfaction through excellent services by following rules and regulations of travel industry. Ensure efficient front-line airline representation and customer service
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Accountabilities:
  </strong>
 </p>
 <p>
  Manage airline counters and passenger handling;
 </p>
 <p>
  Maintain service quality and airline brand standards
 </p>
 <p>
  Manage the sales counter, deal with walk-in, and telephone customers to provide up-to-date information on flights, packages, hotels, car hire and other travel services.
 </p>
 <p>
  Make bookings for travel services by computer or telephone.
 </p>
 <p>
  Issue tickets/travel documents and brief customer as appropriate.
 </p>
 <p>
  Follows-up on wait-listed and time limit bookings and coordinate with customers.
 </p>
 <p>
  Obtain pre-flight confirmations from passengers.
 </p>
 <p>
  Deal with lost tickets/baggage.
 </p>
 <p>
  Arrange delivery of documents.
 </p>
 <p>
  Ensure payment is received in full prior to travel.
 </p>
 <p>
  Distribute brochures where appropriate.
 </p>
 <p>
  Ensure all manuals and airline tariff information are up to date.
 </p>
 <p>
  Prepare daily sales report and reconcile for submission to Supervisor.
 </p>
 <p>
  Perform all the activities in compliance with the Company&rsquo;s QHSEMS and as per the assigned specific responsibilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Education
  </strong>
 </p>
 <p>
  Grade 12 and above
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <p>
  Minimum 2years of experience in a similar role within the travel industry.
 </p>
 <p>
  <strong>
   Knowledge &amp; Skills
  </strong>
 </p>
 <p>
  Fluent in English; Arabic an advantage.
 </p>
 <p>
  Computer literate.
 </p>
</div>


Counter Operations Agent - GSA

TALENTMATE

A leading recruitment agency in Dubai is seeking an Airport Customer Service Agent to provide exceptional service to travelers. The agent will assist with check-ins, boarding, and inquiries while ensuring compliance with airport protocols. Ideal candidates will possess excellent communication skills and the ability to thrive in a fast-paced environment. The position requires flexibility to work various hours, including nights and weekends.

Dubai Airport Customer Service Specialist - Flexible Hours

State of Indiana

<div><h1 class="jobSectionHeader"><b>Work for Indiana</b></h1><p></p><div><p><br>
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.</p></div><p></p><p><b><br>
About the Department of Child Services (DCS):</b></p><p>
Join a group of passionate, dedicated public servants to support one of Indiana&rsquo;s most critical missions!</p><p>
The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our <b><i>MVP</i></b><b> </b>foundation:</p><p><b><i>
Mission</i></b>: Champion Indiana&rsquo;s future by protecting children and strengthening families with compassion and determination.<br>
<b><i>Vision</i></b>: Every child in Indiana thrives in a safe, loving, forever home.<br>
<b><i>Purpose</i></b>: Ignite hope. Cultivate joy.</p><p></p><p><b><br>
Role Overview</b>:</p><p>
The Kidsline Customer Service Agent provides excellent telephone customer support to child support case participants who contact the Child Support Call Center. The Kidsline Customer Call Center is the primary source of information for the participants who have child support cases. Using good communication skills, and on-the-job training, you will assist Custodial Parties, Non-Custodial Parents, Employers, County Prosecutors, County Clerks, Other State Agencies, and attorneys with a broad range of child support questions. You will be an expert on a variety topics and will answer complex human service questions.</p><p></p><p><br>
This position is in the central DCS Offices in Indianpolis, Indiana.</p><p></p><p><b><br>
Salary</b>:</p><p>
The salary for this position traditionally starts at $34,216 but may be commensurate with education or work experience.</p><p><br>
</p><p>Use our Compensation Calculator to view the total compensation package.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
A Day in the Life:</b></h2></div><div><p>
Responsibilities include:</p><ul><li>
Answer phones, address caller issues, update critical employee and company data, and provide lump sum totals.</li><li>
Respond to emails and facsimiles for the helpdesk.</li><li>
Research the Indiana Support Enforcement Tracking System (ISETS), resource programs, and the Internet to update employer information.</li><li>
Phone, email, or correspondence to obtain verified data.</li><li>
Respond to requests from county prosecutors to add, update, or delete employer information.</li><li>
Train employers and county caseworkers on policy and procedures.</li><li>
Review reports to identify employers, change addresses for employers and participants, or update critical employee data.</li><li>
Review and update data reports to ensure accurate employer data.</li></ul><p></p><p><br>
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What You'll Need for Success:</b></h2></div><div><p>
You must meet the following requirements to be considered for employment:</p><ul><li>
General knowledge of the program area.</li><li>
Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.</li><li>
Ability to gather and compile program materials.</li><li>
Ability to communicate effectively.</li><li>
Ability to operate effectively in a group decision-making process.</li><li>
Tact in dealing with other agency personnel and the public.</li><li>
Basic knowledge of accounting principles.</li><li>
Able to perform essential functions with or without reasonable accommodation.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Supervisory Responsibilities/Direct Reports:</b></h2></div><div><div>
This role may be utilized in a supervisory capacity based on agency needs.</div></div></div></div><p></p><p><b><br>
Benefits of Employment with the State of Indiana:</b></p><p>
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:</p><ul><li>
Three (3) medical plan options (including RX coverage) as well as vision and dental plans</li><li>
Wellness Rewards Program: Complete wellness activities to earn gift card rewards</li><li>
Health savings account, which includes bi-weekly state contribution</li><li>
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match</li><li>
Two (2) fully-funded pension plan options</li><li>
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:<ul><li>
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers</li><li>
Up to 15 hours of paid community service leave</li><li>
Combined 180 hours of paid vacation, personal, and sick leave time off</li><li>
12 paid holidays, 14 in election years</li></ul></li><li>
Education Reimbursement Program</li><li>
Group life insurance</li><li>
Referral Bonus program</li><li>
Employee assistance program that allows for covered behavioral health visits</li><li>
Qualified employer for the Public Service Loan Forgiveness Program</li><li>
Free Parking for most positions</li><li>
Free LinkedIn Learning access</li></ul><p></p><p><b><br>
Equal Employment Opportunity:</b></p><p>
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.</p></div><p></p>

Kidsline Customer Service Agent

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.</div><div></div><div><br>
The pay for this position starts at $19 / hour.</div><div></div><div><br>
This position is located at Dayton International Airport (DAY) - 3350 Valet Dr. Vandalia, OH 45377.</div><div></div><div><br>
We offer a robust <b>Benefits Package</b> including, but not limited to:</div><ul><li>
Paid time off</li><li>
Employee discount</li><li>
Retirement savings plan</li><li>
Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)</li><li>
Life Insurance</li><li>
Training and development</li></ul><div>
The schedule available is:</div><ul><li>
Monday- OFF</li><li>
Tuesday- 2:00pm to 11:00pm</li><li>
Wednesday- 2:00pm to 11:00pm</li><li>
Thursday- 2:00pm to 11:00pm</li><li>
Friday- 2:00pm to 11:00pm</li><li>
Saturday- 9:30am to 6:30pm</li><li>
Sunday OFF</li></ul><div>
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.</div><div><br>
</div><div>Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.</div><div></div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li>
Meet and greet customers in a professional, friendly, and timely manner</li><li>
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services</li><li>
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment</li><li>
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information</li><li>
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors</li><li>
Place outgoing calls for callback management, and miscellaneous calls as assigned</li><li>
Assist to assess condition of rental upon return</li><li>
Notify Management of any known customer problems</li><li>
Notify Management of any known vehicle problems and any required vehicle maintenance</li><li>
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training</li><li>
Perform miscellaneous and backup duties job-related duties as assigned</li><li>
Seek to improve job performance through self-assessment, skill development, training and goal setting</li><li>
Maintain a regular and reliable level of attendance and punctuality</li><li>
Perform miscellaneous job-related duties as assigned</li></ul><div></div><div><i><br>
Equal Opportunity Employer/Disability/Veterans</i></div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Must be at least 18 years old</li><li><div>
High School Diploma or G.E.D. required</div></li><li><div>
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support</div></li><li><div>
Must have a valid driver's license with no more than 2 moving violations or at-fault accidents in the last 3 years.</div></li><li><div>
No alcohol or drug related conviction on driving record in last 5 years.</div></li><li>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</li></ul></div>

Customer Experience Representative - Dayton Airport

Virikson Travel

<p><b>Stardom &amp; Emenac Travel</b> is a well-established travel agency committed to delivering outstanding travel solutions to its clients. We are looking for an <b>experienced Travel Agent</b> who is well-versed in <b>Sabre, Galileo, and Worldspan</b> reservation systems. The ideal candidate should have solid industry experience, strong English communication skills, and the flexibility to work <b>afternoon and night shifts</b>.</p><p><b>Job Responsibilities:</b></p><ul><li>Handle flight, hotel, car rental, and other travel bookings efficiently using <b>Sabre, Galileo, and Worldspan</b>.</li><li>Create customized and detailed travel itineraries according to client requirements.</li><li>Guide clients with professional advice on travel routes, accommodations, airline options, and visa/passport regulations.</li><li>Maintain and update customer information using <b>CRM systems</b> to ensure personalized service.</li><li>Process booking modifications, cancellations, and refunds accurately while maintaining customer satisfaction.</li><li>Manage sales targets and budgets effectively to support business growth.</li><li>Evaluate travel options and apply competitive pricing strategies to secure the best deals.</li><li>Promote and sell holiday packages based on client preferences.</li><li>Deliver excellent customer support by responding to inquiries and resolving issues before, during, and after travel.</li><li>Professionally manage customer concerns and complaints.</li><li>Keep accurate records of bookings, payments, and client communications.</li><li>Prepare and share tour itineraries with clients.</li><li>Stay informed about airline policies, travel regulations, and industry updates.</li><li>Regularly update knowledge regarding visa and passport requirements.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a <b>Travel Agent / Travel Consultant</b>.</li><li>Hands-on expertise with <b>Sabre, Galileo, and Worldspan</b>.</li><li>Strong spoken and written <b>English communication skills</b>.</li><li>Excellent customer handling and problem-solving abilities.</li><li>Highly organized and detail-focused.</li><li>Ability to work independently as well as in a team environment.</li><li>Willingness to work flexible shifts, including evenings and nights.</li><li>Strong sales, persuasion, and negotiation skills.</li></ul><p><b>Interested candidates may send their resume on WhatsApp: 0321-9428500</b></p><p>Job Type: Full-time</p><p>Pay: Rs120,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

UK-Based Umrah & Hajj Travel Consultants

Emirates

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the world's biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 <br/>
 <br/>
 If you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 <br/>
 <br/>
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 <br/>
 <br/>
 <strong>
  During The Hiring Process, You Can Expect
  <br/>
  <br/>
 </strong>
 <strong>
  Step 1 &ndash; Apply
  <br/>
  <br/>
 </strong>
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 <br/>
 <br/>
 <strong>
  Step 2 &ndash; Review
  <br/>
  <br/>
 </strong>
 Our Recruitment Team will review your application.
 <br/>
 <br/>
 <strong>
  Step 3 &ndash; Video Interview and Assessment
  <br/>
  <br/>
 </strong>
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 <br/>
 <br/>
 <strong>
  Step 4 &ndash; Offer
  <br/>
  <br/>
 </strong>
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 <br/>
 <br/>
 We have outlined below the specific job details for each of our roles:
 <br/>
 <br/>
 <strong>
  I. Customer-facing Roles
  <br/>
  <br/>
 </strong>
 Airport / Customer Service Agent (Emirates and Dnata)
 <br/>
 <br/>
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 <br/>
 <br/>
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 <br/>
 <br/>
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 <br/>
 <br/>
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 <br/>
 <br/>
 Marhaba Service Agent
 <br/>
 <br/>
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 <br/>
 <br/>
 <strong>
  II. Back-office Role
  <br/>
  <br/>
 </strong>
 Customer Sales and Service Agent &ndash; Contact Centre
 <br/>
 <br/>
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 <br/>
 <br/>
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 <br/>
 <br/>
 Qualification
 <br/>
 <br/>
 <strong>
  To be considered for Customer Service roles, you must meet the following requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fluency in both spoken and written English
  </li>
  <li>
   Fluency in any other language is a plus
  </li>
  <li>
   A levels/High School certificate
  </li>
  <li>
   Excellent interpersonal and customer service skills
  </li>
  <li>
   Willing to work in a shift environment
  </li>
  <li>
   PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
  </li>
  <li>
   Willing to wear uniform (Front-line customer facing roles)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  In addition to the above, the job specific requirements for the Contact Centre role are:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
  </li>
  <li>
   Customer and sales focus on providing excellent service and closing any sales opportunity.
  </li>
  <li>
   The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
   <br/>
   <br/>
  </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 <br/>
 <br/>
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
</div>


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