airline customer service agent

Trego/Dugan Aviation

<div>Shift availability ( hours will change in May )
Hiring for all shifts - you must be able to work the hours you are hired for. 
Current shifts:
~ AM 3:45 AM - 11:45 AM
( From May 4:00 AM - 11:00 AM )
~ MID 11:30 AM - 6:30 PM
( From May 10:00 AM - 4:00 PM )
~ PM 5:30 PM - 1:30 AM
( From May 3:00 PM - 9:00 PM ) 
Starting in May
~ NT 8:00 PM - 3:00 AM 
You must be able to work the hours you are hired for.<div><div> 
Trego-Dugan Aviation is hiring Airline Customer/Passenger Service Agents at VPS, Destin-Fort Walton Beach Airport<ul><li>
Starting wage $17.00 per hour</li><li>
Flight Benefits</li><li>
Paid Time Off</li><li>
Must have a valid driver's license.</li><li>
Must pass a 10-year background check and pre-employment drug test.</li><li>
Available to work nights, weekends, and holidays</li><li>
Must be able to complete required training.</li></ul> 
General Purpose of Job :
Passenger Service Agent
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English, bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
Must be well groomed.
Other duties as assigned.
Competency/Behavioral Requirements:
Be pleasant with others on the job and display a good-natured, cooperative attitude.
Be reliable, responsible, and dependable, and fulfill obligations.
Attention to Detail
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace.
Willingness to take on responsibilities and challenges.
Be sensitive to others' needs and feelings and be understanding and helpful on the job.
Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
Physical Demands:
Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
Knowledge: Possess basic computer skills with the ability to type 25 wpm
Must be at least 18 years old.
Must have a valid driver&rsquo;s license.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Attend and successfully complete required training.
Read and write English.
MUST be able to work a flexible schedule including nights, weekends and holidays.</div></div></div>

Airline Customer Service Agent

Korean Air

<div>
 
 Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide.
 
 
 Korean Air is seeking motivated and talented individuals to fill the full-time contract position of Passenger Traffic Agent in our Seattle&ndash;Tacoma International Airport office.
 
 
 
 
 
 1. About the Job
 
 <ul>
 <li>
 
 Position:
 
 &nbsp;Passenger Traffic Agent
 </li>
 <li>
 
 Location:
 
 &nbsp;Seattle&ndash;Tacoma International Airport
 </li>
 <li>
 
 Job Type:
 
 &nbsp;Full-Time, Contract
 </li>
 </ul>
 
 
 
 
 2. Job Description/Responsibilities
 
 <ul>
 <li>
 Provide top quality customer service to passengers at Seattle&ndash;Tacoma International Airport
 </li>
 <li>
 Perform arrival duties such as supervising the transfer of baggage, translating Customs and Border Protection interviews, supervising the cleaning of the aircraft, escorting passengers with special needs, etc.
 </li>
 <li>
 Perform departure duties such as check-in, ticketing, reservations, gate services, overseeing baggage assortment and loading, ramp service, weights and balances (load) control, etc.
 </li>
 <li>
 Comply with all federal, state, and airport authority security requirements and Korean Air&rsquo;s policies.
 </li>
 <li>
 Handle any necessary report generation and any general administration tasks.
 </li>
 <li>
 Perform all other duties assigned or delegated by managers.
 </li>
 </ul>
 
 
 
 
 3. Requirements and Preferred Qualifications
 
 <ul>
 <li>
 Must be legally authorized to work in the U.S. without sponsorship
 </li>
 <li>
 Must be able to work on days, evenings, weekends and holidays
 </li>
 <li>
 Previous airline customer service experience welcomed and preferred
 </li>
 </ul>
 
 
 
 
 4. Benefits
 
 <ul>
 <li>
 Discounted airline tickets
 </li>
 <li>
 Medical, dental, and vision insurance
 </li>
 <li>
 401k (After 1 year of hire)
 </li>
 <li>
 Flexible Spending Account
 </li>
 <li>
 Paid Vacation and holidays
 </li>
 </ul>
 
 
 
 
 5. Other
 
 <ul>
 <li>
 Only qualified applicants will be contacted
 </li>
 </ul>
 
 
 
</div>

Passenger Traffic Agent

Air France

About Air FranceAir France and KLM, two globally recognized airlines, have come together to form one of the world&rsquo;s leading airline groups. With a strong international presence and a shared commitment to operational excellence and customer satisfaction, we offer more than just a job&mdash;we offer a career in aviation. Joining our Station&rsquo;s team, means becoming part of a diverse, dynamic workforce that values professionalism, innovation, and teamwork. We provide ongoing training, career development opportunities, and a supportive work environment where your growth is encouraged. If you&rsquo;re passionate about aviation and customer service, and ready to be part of a world-class organization, Air France and KLM offer a rewarding path in the heart of the airline industry.As a Passenger Service Agent with Air France/KLM, you&rsquo;ll be on the front lines of delivering world-class service to our customers. From check-in to boarding, you'll ensure a smooth and welcoming airport experience with professionalism and care. You'll be part of a global team that values communication, attention to detail, and a customer-first mindset. We offer structured training, opportunities for advancement, and a supportive environment that empowers you to grow within the aviation industry. If you thrive in fast-paced environments and are passionate about delivering excellent customer service, this is your opportunity to shine.Main responsibilities include:1. Customer Service Excellence:<ul><li>Uphold high standards of customer service, ensuring that all passengers receive a positive and memorable experience during their travels on Air France and KLM</li><li>Demonstrate empathy, patience, and professionalism in all customer interactions, creating a welcoming and pleasant atmosphere.</li><li>Continuously seek opportunities to exceed customer expectations, proactively addressing their needs and providing personalized assistance.</li><li>Serve first class La Premiere customers from their check in experience to boarding, ensuring that the standards for first class are maintained and that passengers have the experience they expect from the airline.</li></ul>2. Operational Coordination:<ul><li>Communicate effectively with other airport and airline staff to ensure efficient check-in processes and seamless coordination.</li><li>Coordinate with gate agents, cabin crew, and ground staff to facilitate smooth boarding and arrival procedures.</li><li>Stay updated on flight statuses, gate changes, and other operational updates, and relay relevant information to passengers accurately and in a timely manner.</li></ul>3. Technical Proficiency:<ul><li>Demonstrate proficiency in using computerized reservation systems to handle ticketing, booking modifications, and seat assignments.</li><li>Ability to navigate airline-specific software and online platforms for managing passenger information, ticketing, baggage systems etc.</li></ul>4. Safety and Security Procedures:<ul><li>Ensure compliance with security and safety procedures and regulations</li><li>Assisting passengers with security-related inquiries and maintaining a safe environment.</li></ul>5. Additional Duties and Responsibilities:<ul><li>Perform all other tasks as assigned by supervisors or management to contribute to the smooth operation of the airport and provide exceptional customer service.</li></ul>Job Requirements:<ul><li>Be at least 18 years of age and are legally authorized to work in the United States without sponsorship</li><li>Pass an extensive post offer pre-employment background check and pre-employment drug test including and other government issued clearances</li><li>This position entails frequent movement and standing for extended periods of time and occasionally lift and maneuver baggage weighing up to 50 pounds</li><li>Afternoon/evening shift work is required, including nights, weekends and holidays</li></ul>Key Job Competencies:<ul><li>Customer Focus</li><li>Impact</li><li>Technical and Professional Knowledge</li><li>Teamwork</li></ul>Job Specifics:<ul><li>Starting pay of $22.50/hour, plus an additional $7.65/hour healthcare allowance for employees who opt out of company health insurance</li><li>Rotating shifts scheduled within hours of operation</li><li>Minimum 30 hours a week</li><li>5-day work week with 2 consecutive days off</li><li>Access to 3 healthcare plan options, plus dental and vision coverage</li><li>Up to 7% employer 401(k) match after one year of service</li><li>Flight benefits after 6 months of service</li><li>Working 5 days a week with 2 consecutive days off</li><li>Comprehensive training provided</li><li>Career growth opportunities in Operations, Supervision, Cargo</li></ul>Job BenefitsAs a valued member of the Air France &amp; KLM team, you&rsquo;ll enjoy a comprehensive benefits package designed to support your well-being both in and out of the workplace. Take advantage of exclusive flight benefits that allow you to explore our global network of destinations. Plan for the future with our robust 401(k) program, and choose from a variety of medical, dental, and vision plans to fit your needs. We also offer access to our Employee Assistance Program and a wide range of employee discount perks. To support your work-life balance, we provide generous paid time off (PTO) and a paid lunch policy to ensure you have time to relax and recharge during your shift.When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.Air France and KLM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Type: Full-timePay: $22.50 - $30.15 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to work late nights, weekends and holidays?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Passenger Service Agent (Airline Industry)

Trego-Dugan Aviation Inc

<div>
 Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
 
 
 Number of weekly hours may increase or decrease due to seasonal flight changes.
 
 
 
 General Purpose Of Job (s)
 
 
 
 
 Passenger Service Agent
 
 
 
 This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.
 
 
 Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
 
 
 Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
 
 
 Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
 
 
 Ensures FAA, Airline, and airport regulations are followed.
 
 
 Enforces safety/security measures and protects sensitive zones.
 
 
 Assists Customers with special needs, i.e., Customers who need assistance in boarding.
 
 
 Ad hoc assignments as requested by the Lead or Supervisor
 
 
 Completing sales reports
 
 
 Excellent communication skills
 
 
 Able to read and write English, bilingual skills are a plus.
 
 
 Ability to work efficiently under time constraints.
 
 
 Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
 
 
 Must be well-groomed.
 
 
 Other duties as assigned.
 
 
 
 Competency/Behavioral Requirements
 
 
 
 Be pleasant with others on the job and display a good-natured, cooperative attitude.
 
 
 Be reliable, responsible, and dependable, and fulfill obligations.
 
 
 Attention to Detail
 
 
 Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
 
 
 Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.
 
 
 Willingness to take on responsibilities and challenges.
 
 
 Be sensitive to others' needs and feelings, and be understanding and helpful on the job.
 
 
 Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
 
 
 
 Physical Demands
 
 
 
 Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the position's essential functions.
 
 
 
 Work Environment
 
 
 
 Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
 
 
 
 Other Requirements And Qualifications
 
 
 
 Education: High School diploma or equivalent
 
 
 Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
 
 
 Knowledge: Possess basic computer skills with the ability to type 25 wpm
 
 
 Must be at least 18 years old.
 
 
 Must have a valid driver&rsquo;s license.
 
 
 Must pass a ten (10) year background check and pre-employment drug test.
 
 
 Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
 
 
 Attend and complete the required training.
 
 
 Read and write English.
 
 
 
 MUST be able to work a flexible schedule, including nights, weekends, and holidays.
 
</div>

Part-Time Airline Passenger Service Agents $19.35hr

CRJ Aviation

Spring into action, and start a new adventure with CRJ Aviation LLC ( A Service Provider for Allegiant Airlines)CRJ Aviation LLC is currently hiring safety concious, enthusiastic, motivated, and productive employees. If you have experience or would like to obtain experience in the aviation field, CRJ Aviation LLC has a great opportunity for you.The Cross Utilized Agent is expected to be able to, understand, perform, rotate between the duties of a Customer Service Agent and a Ground Operations Agent and ensure that safety procedures are followed in accordance with the airport, applicable laws, rules and regulations.The Cross Utilized Agent is responsible for providing customer service to all customers, including scheduled or charter services. Cross Utilized Agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and proceduresThe Cross Utilized Agent is also responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other duties as assigned.Required Skills/Abilities:Effective communication skills, both verbal and written.Ability to work efficiently under time constraints.Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations. Have open availability to ensure that 75% of flights are being worked according to flight schedules.Must be well groomed and adhere to the dress code policy.Able to attend required training.Strong computer skills and ability to use general office equipment.Must be highly motivated with a positive attitude.Basic computer skills.CRJ Aviation is a drug free workplace. Pre-employment drug test required.Ability to pass airport background screening and receive an airport SIDA badgeAbility to work in extreme weather conditions.Must be at least 18 years of age and possess a valid driver's license.Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job.Must be able to pass a pre-employment background check and drug screen.Duties/Responsibilities:The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.Ensure compliance with FAA, TSA, airline, and airport regulations.Enforce safety/security measures and monitor sensitive safety zones.Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor.Complete required reports.Meet arriving flights at baggage carousel to ensure proper handling of bags.Monitor&rsquo;s baggage carousel for unclaimed baggage.Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services.Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services.Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims.Provides consequential expenses to applicable customers when there is a delayed bag.Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags.Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc.Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles.Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.Operate ground service equipment.Marshal aircraft to and from gates.Provide proper handling of baggage requiring special care.Service aircraft lavatories.Responsible for aircraft security searches and commissary security searches as required.Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.Able to communicate using a two-way radio.Effective communication skills, both verbal and written.Perform aircraft interior cleaning as required.Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies.Inventory tracking as required.Other duties as assigned.Education and Experience:High School Diploma/GED required.Previous Customer Service preferred, however not required.Physical Requirements:Airport Agent &ndash;Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.).May be required to lift, push, pull, or carry up to 100 lbs.May be required to work various shifts/days in a 24-hour situation (i.e., split shifts, delayed flights, etc.).Regular attendance is a requirement of the role.Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.Ability to wear personal protective gear.Some travel may be a requirement of the role.Work Remotely<ul><li>No</li></ul>Job Type: Part-timePay: From $15.00 per hourBenefits:<ul><li>Employee assistance program</li><li>On-the-job training</li></ul>Application Question(s):<ul><li>Able to push, pull, lift up to 100 pounds? </li><li>Do you have aviation experience? Above and or below the wing (GOA, &amp; CSA) experience? </li><li>Do you have the ability to work Monday and Friday mornings? </li><li>Do you have the ability to work Sunday, Monday, Thursday, and Fridays starting in May? </li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

PART TIME Airline Cross Utilized Agent LSE (Flight Benefits)

<div>
 Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
 
 
 Number of weekly hours may increase or decrease due to seasonal flight changes.
 
 
 <ul>
 <li>
 Flight Benefits
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Must have a valid driver's license
 </li>
 <li>
 Must pass a 10-year background check and pre-employment drug test
 </li>
 <li>
 Available to work nights, weekends, and holidays
 </li>
 <li>
 Must be able to complete required training
 
 
 </li>
 </ul>
 
 General Purpose Of Job (s)
 
 
 
 
 Passenger Service Agent
 
 
 
 This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
 
 
 Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
 
 
 Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
 
 
 Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
 
 
 Ensures FAA, Airline, and airport regulations are followed
 
 
 Enforces safety/security measures and protects sensitive zones
 
 
 Assists Customers with special needs, i.e., Customers who need assistance in boarding
 
 
 Ad hoc assignments as requested by the Lead or Supervisor
 
 
 Completing sales reports
 
 
 Excellent communication skills
 
 
 Able to read and write English, bilingual skills a plus
 
 
 Ability to work efficiently under time constraints
 
 
 Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
 
 
 Must be well groomed
 
 
 Other duties as assigned
 
 
 
 Competency/Behavioral Requirements
 
 
 
 Be pleasant with others on the job and display a good-natured, cooperative attitude
 
 
 Be reliable, responsible, and dependable, and fulfill obligations.
 
 
 Attention to Detail
 
 
 Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
 
 
 Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
 
 
 Willingness to take on responsibilities and challenges
 
 
 Be sensitive to others' needs and feelings and be understanding and helpful on the job
 
 
 Abiding to TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done
 
 
 
 Physical Demands
 
 
 
 Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
 
 
 
 Work Environment
 
 
 
 Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
 
 
 
 Other Requirements And Qualifications
 
 
 
 Education: High School diploma or equivalent
 
 
 Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
 
 
 Knowledge: Possess basic computer skills with the ability to type 25 wpm
 
 
 Must be at least 18 years old.
 
 
 Must have a valid driver&rsquo;s license
 
 
 Must pass a ten (10) year background check and pre-employment drug test
 
 
 Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
 
 
 Attend and successfully complete required training
 
 
 Read and write English.
 
 
 
 MUST be able to work a flexible schedule including nights, weekends and holidays.
 
</div>

Airline Passenger Service Agent

Alliance Ground International

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Agent

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