airline customer service representative

Hallmark Aviation Services

<div>Hallmark Aviation is seeking CUSTOMER SERVICE AGENTS to provide exceptional service
to our WORLD CLASS International Airlines at HNL Airport.

WE ARE IN NEED OF MULTI-LINGUAL SPEAKERS FOR A PRESTIGIOUS INTERNATIONAL AIRLINE!!!

Job Duties
<ul>
<li>Perform a broad range of duties depending on location and service demands while delivering a high quality product</li>
<li>Daily functions may include rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport</li>
<li>Constant passenger &amp; crew interaction</li>
<li>Operate jet bridge</li>
<li>Resolve issues with flight activity to ensure on-time departure</li>
<li>Some cash handling transactions, manifests, and labeling</li>
</ul>
Skills
<ul>
<li>Common sense and organized</li>
<li>Mental capacity to make quick and rational decisions</li>
<li>Effective communication skills and good listening skills</li>
<li>Able to multi-task and carry out duties in a fast-paced environment</li>
<li>Bilingual speakers needed.
</li></ul>Environmental Conditions:
<ul>
<li>Involves continuous people interaction and exposure to aircraft sounds</li></ul> 
 
 
Required Skills 
Basic Requirements
<ul>
<li>At least 18yrs old, with a High School Diploma or G.E.D.</li>
<li>English proficient, other languages may be required</li>
<li>Basic Math Skills: Adding, Subtracting, Division, and Multiplying</li>
<li>Computer Literate</li>
<li>Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs</li>
<li>Reading &amp; comprehension of reference materials, instructions, policies &amp; procedures</li></ul></div>

Airline Customer Service Representative (Korean/Japanese Language) $20/hr

<div>&quot;ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE&quot; 


Hallmark Aviation is seeking CUSTOMER SERVICE AGENTS to provide Exceptional service
to our WORLD CLASS International Airlines at HNL Airport.

Job Duties
<ul>
<li>Perform a broad range of duties depending on location and service demands while delivering a high quality product</li>
<li>Daily functions may include rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport</li>
<li>Constant passenger &amp; crew interaction</li>
<li>Operate jet bridge</li>
<li>Resolve issues with flight activity to ensure on-time departure</li>
<li>Some cash handling transactions, manifests, and labeling</li>
</ul>
Skills
<ul>
<li>Common sense and organized</li>
<li>Mental capacity to make quick and rational decisions</li>
<li>Effective communication skills and good listening skills</li>
<li>Able to multi-task and carry out duties in a fast-paced environment</li>
<li>Bilingual speakers needed.
</li></ul>Environmental Conditions:
<ul>
<li>Involves continuous people interaction and exposure to aircraft sounds</li></ul> 
 
 
Required Skills 
Basic Requirements
<ul>
<li>At least 18yrs old, with a High School Diploma or G.E.D.</li>
<li>English proficient, other languages may be required</li>
<li>Basic Math Skills: Adding, Subtracting, Division, and Multiplying</li>
<li>Computer Literate</li>
<li>Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs</li>
<li>Reading &amp; comprehension of reference materials, instructions, policies &amp; procedures</li></ul></div>

Airline Customer Service Representative (AM Shifts) - $20/hr

PrimeFlight Aviation

<div>WHERE FRIENDLY TAKES FLIGHT &ndash; BECOME A CUSTOMER SERVICE AGENT TODAY!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?
<ul>
<li>Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)</li>
<li>We are committed to being a leading provider of commercial services within the aviation industry</li>
<li>Our teams focus on maintaining a positive working environment and treating all team members with respect</li>
<li>With more than 200 locations across the world, we offer opportunities for career progression</li></ul> 


SUMMARY OVERVIEW

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence. 


RESPONSIBILITIES
<ul>
<li>Greet and assist passengers at the airport with check-in, boarding, and general inquiries</li>
</ul><ul><li>Provide accurate information on flight schedules, gate assignments, and airport services</li>
</ul><ul><li>Handle passenger check-in and baggage processing efficiently and courteously</li>
</ul><ul><li>Assist passengers with self-service kiosks and online check-in procedures</li>
</ul><ul><li>Effectively resolve customer issues and complaints in a professional and timely manner</li>
</ul><ul><li>Make announcements and keep passengers informed about flight changes and boarding times</li>
</ul><ul><li>Ensure compliance with all airline and airport regulations and procedures</li>
</ul><ul><li>Handle the boarding process, including verifying travel documents and issuing boarding passes</li>
</ul><ul><li>Coordinate with ground staff and crew to ensure a smooth passenger experience</li>
</ul><ul><li>Process ticket sales, upgrades, and re-bookings as needed</li>
</ul><ul><li>Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services</li>
</ul><ul><li>Collaborate with security personnel to ensure passenger safety and security</li>
</ul><ul><li>Keep the work area clean, organized, and stocked with necessary materials</li>
</ul><ul><li>Participate in ongoing training and development to enhance customer service skills</li>
</ul><ul><li>Exemplify PrimeFlight customer service and safety standards</li>
</ul><ul><li>Perform any additional duties as assigned by management</li></ul> 


QUALIFICATIONS
<ul>
<li>18 years of age or older</li>
</ul><ul><li>Must be legally authorized to work in the country of employment.</li>
</ul><ul><li>Communicate effectively in English (reading, writing, speaking)</li>
</ul><ul><li>One year of customer service experience</li>
</ul><ul><li>Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices</li>
</ul><ul><li>Effectively communicate with colleagues and clients, both in-person and through electronic means</li>
</ul><ul><li>Pass a background check and drug screen</li>
</ul><ul><li>Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).</li>
</ul><ul><li>Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays</li></ul> 


To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. 


PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
<ul>
<li>Ability to lift up to 70 pounds</li>
</ul><ul><li>Prolonged standing and walking in an indoor/outdoor environment as applicable</li>
</ul><ul><li>Must be able to reach with arms and grasp with hands</li>
</ul><ul><li>Must be able to push, pull</li>
</ul><ul><li>Must be able to crawl and crouch, at times, in confined tight spaces</li>
</ul><ul><li>Must be able to bend, stretch, squat, kneel</li>
</ul><ul><li>Exposure to moderate and at times high noise levels</li>
</ul><ul><li>Be able to hear and respond to the spoken voice and to audible alarms</li>
</ul><ul><li>Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers</li>
</ul><ul><li>Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)</li></ul> 


The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. 


PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. 


SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.</div>

Customer Service Agent- MOB Airport

Trego/Dugan Aviation

<div></div><div><div><div><div>GENERAL PURPOSE OF JOB:
This position is responsible for compliance of all aspects of the company and Federal policies within the day-to-day operation of the station. Must be able to communicate all airline business to internal and external departments effectively. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and continuously measure performance against these goals and objectives to raise the performance of the station. Responsibility to evaluate, manage, and provide ongoing feedback to employees and develop individuals and encourage career advancement. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be committed to the importance of serving the customer and have an excellent customer service focus.
ESSENTIAL DUTIES AND RESPONSIBILITIES:<div><ul><li>
Prioritize the health and safety of the workforce. Ensure all employees know the corporate just safety culture and understand airline/airport environmental hazards. Maintain safe working conditions and practice safety standards by demonstrating responsibility and accountability for safe operations.</li><li>
Ensure compliance with all Federal directives and security requirements&mdash;audit to ensure quality assurance.</li><li>
Ensure compliance for controlling station expenses/cost and maintain an effective cost control program to monitor financial and operational performance. Develop and implement strategies, processes, and procedures that will effectively impact profitability.</li></ul></div><ul><li>
Establish and maintain airport and local community relations as TDA representative with airport officials, FAA, TSA, including but not limited to attending meetings and events.</li><li>
Coordinate airline vendor functions and act as the liaison for local contracts providing service to airline business partners, i.e., fueling skycap, security, catering, cleaning, and ground handling.</li><li>
Evaluate performance and implement appropriate measures to review service provided to airlines. Develop and maintain airline partners/customer relationships with a focus on contract retention, achieving monthly performance metrics, and all Service Level Agreements.</li><li>
Ensure compliance of airline/Trego-Dugan policy and procedures adhering to operation, safety, policy/procedure.</li><li>
Ensure compliance of customer service, baggage handling, and departure dependability. Monitor and verify quality control of Key Performance Indicators (KPIs).</li><li>
Establish effective and cost-efficient work schedules for large workgroups to determine manpower requirements for group movements, peak travel holidays, out of scope, and flight schedule changes.</li><li>
Coordinates training to ensure training requirements are met for all employees, including new hire, recurrent, supplemental, and local training compliance.</li><li>
Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.</li></ul><div><ul><li>
Provide feedback, research, and response to customer complaints/compliments in coordination with airline requirements.</li><li>
Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collect programs.</li><li>
Work to establish contract revenue and actively pursue opportunities to ensure station profitability.</li><li>
Establish and conduct regular communication to include staff/leadership meetings, daily reporting, participate in employee briefings, and townhall meetings as required.</li><li>
Other duties as assigned by the Managing Director of Operations.</li></ul></div> 
COMPETENCY/BEHAVIORAL REQUIREMENTS:<div><ul><li>
Ability to coach, mentor, and develop team, including providing career development and opportunities.</li><li>
Fulfills responsibilities and commitments as a manager. Demonstrates professionalism and accountability.</li><li>
Be reliable, responsible, and dependable, and fulfill obligations.</li><li>
Approaches a complex task or problem by breaking it down into its parts and considering each part in detail.</li><li>
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in challenging situations.</li><li>
Accept criticism and deal calmly and effectively with high-stress situations, be open to change (positive or negative), and considerable variety in the workplace.</li><li>
Ability to identify what needs to be done and takes action before being asked or the situation requires it.</li><li>
Be sensitive to others' needs and feelings and be understanding and helpful on the job.</li><li>
Apply critical-thinking skills to solve problems by generating, evaluating, and implementing solutions and resolving conflicts. Practices innovative thinking.</li></ul></div> 
PHYSICAL DEMANDS:
Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pond suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the essential functions of the position safely. 
WORK ENVIRONMENT:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered. Must be willing to work a flexible schedule, including nights, weekends, and holidays.
EDUCATION, EXPERIENCE, AND TRAINING:
Education: Associate degree or higher. A high school diploma or equivalent may be substituted with four years of relevant experience.
Experience: Requires ten years of progressive management experience in the airline industry. At least three years of experience must be able to manage multiple airline contracts with over 75 flights per week. Possesses in-depth knowledge and skill in airline operations in the airport environment.
Language Ability: Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals in English. Ability to communicate effectively in English.
Math Ability: Ability to understand and analyze financial operations, profit and loss statements, customer invoices, and other mathematical functions necessary for managing the airline operation.
Computer Skills: Demonstrated proficiency in Word, Excel, Online Timekeeping, and Outlook, sufficient to write letters, organize schedules, and perform other tasks related to payroll and operations.
Must have a valid driver's license.
Must pass a ten (10) year background check and pre-employment drug test
Must have the authorization to work in the U.S. as defined in the Immigration Act of 1986</div></div></div></div>

Airline Station Manager

Breeze Airways™

<div>
 Working at Breeze Airways is an exciting endeavor and a serious commitment to bring &ldquo;The World&rsquo;s Nicest Airline&rdquo; to life. We work cross-functionally with truly awesome Team Members to deliver on our mission:
 
 
 &ldquo;To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.&rdquo;
 
 
 
 
 Breeze is hiring- join us!
 
 
 The Onboard Charter Representative (OCR) is a high profile, guest-facing position that showcases our Breeze Values and Seriously Nice guest service. The OCR tends to non-flying actions pre-flight, in-flight and post flight. He or she establishes and maintains awareness through communication with the Flight Crew, OCC, Guests, and Business Partners. The OCR also confirms and verifies logistical support and acts as the flight&rsquo;s Ground Security Coordinator. The OCR promotes safety and security with guest boarding and cargo loading. The position of the OCR is expected to alleviate the workload of the working Flight Crew.
 
 
 Starting Pay: $30 per hour
 
 
 Here's what you'll do
 
 
 <ul>
 <li>
 Acts as liaison between Guests, Team members and Business Partners
 </li>
 <li>
 Confirm Trip Package contains all necessary documents
 </li>
 <li>
 Make positive contact with all Business partners and Crew to communicate Charter specific details and updates
 </li>
 <li>
 Verify and adjust Guest manifests in Airline Choice
 </li>
 <li>
 Confirm all Trip Handling arrangements (trip logistics, catering, fuel, payment)
 </li>
 <li>
 Confirm crew and OCR have hotel and ground transportation arrangements as applicable
 </li>
 <li>
 Conduct Charter Crew briefing relating trip details and timelines
 </li>
 <li>
 Conduct Guest screening as outlined within the Private Screening Security program guidelines
 </li>
 <li>
 Acquire, verify and maintain Charter Kit contents, equipment, supplies and calibrated scale
 </li>
 <li>
 Complete aircraft security search as required
 </li>
 <li>
 Perform Ground Security Coordinator Duties and Oversee Guest Check-in
 </li>
 <li>
 Assist ground crews with weighing and counting of bags prior to loading
 </li>
 <li>
 Complete required Charter paperwork and adhere to trip compliance and paperwork retention requirements
 </li>
 <li>
 Maintain contact with OCC, Charter Team, business partners and downline station and FBO locations for the duration of the trip
 </li>
 <li>
 Submit proper trip documentation and required forms as applicable for all
 </li>
 <li>
 Charter flights in a timely manner
 </li>
 <li>
 Coordinate reconciliation of trip expenses per Company expense policy
 </li>
 <li>
 Provide outstanding customer service consistently and serve as an
 </li>
 <li>
 ambassador of the Breeze Airways brand
 </li>
 <li>
 Maintain engagement with the Company by attending OCR meetings,
 </li>
 <li>
 reading e-mail, paper mail, and intranet communications to enhance
 </li>
 <li>
 service-related responsibilities
 </li>
 <li>
 Other duties as assigned in Breeze Systems including entries in NOC, Crew App, Aptaero Airline Choice, Etc.
 </li>
 <li>
 Administrative duties as assigned
 
 
 </li>
 </ul>
 Here's what you'll need to be successful
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Able to complete and maintain Breeze required Ground Security Coordinator (GSC) qualification
 </li>
 <li>
 Two (2) years customer service in a face-to-face environment including proactively resolving Customer issues regularly
 </li>
 <li>
 Successfully complete Breeze Airways Charter Representative Training program
 </li>
 <li>
 Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last-minute trips
 </li>
 <li>
 Well-groomed and able to maintain a professional appearance
 </li>
 <li>
 Remain composed in a demanding, fast-paced work environment and take control in unexpected situations
 </li>
 <li>
 Able to read and comprehend guidance as found in required manuals
 </li>
 <li>
 Must be able to adhere to the Breeze Airways Appearance Standards
 </li>
 <li>
 Able to work as a team with Flight and Inflight Crew to deliver the Seriously Nice Breeze Experience
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Possess a strong passion for quality customer service
 </li>
 <li>
 Able to be away from home for up to seven (7) nights and eight (8) consecutive days
 </li>
 <li>
 Knowledge of basic computer and electronic tablet devices
 </li>
 <li>
 Able to function effectively with limited hands-on supervisory guidance
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Prior Airline or airport ramp experience
 </li>
 <li>
 Prior event coordination or project management experience
 
 
 </li>
 </ul>
 Skills/Talents
 
 
 <ul>
 <li>
 Regular attendance and punctuality
 </li>
 <li>
 Flexible hours and be available to respond on short notice
 </li>
 <li>
 Well-groomed and able to maintain a professional appearance
 </li>
 <li>
 When working or traveling on Breeze flights, and if time permits, all
 </li>
 <li>
 capable Team members are asked to assist with light cleaning of
 </li>
 <li>
 the aircraft
 </li>
 <li>
 Must fulfill safety accountabilities as prescribed by Breeze&rsquo;s Safety
 </li>
 <li>
 Management System
 </li>
 <li>
 Promote Breeze&rsquo;s #1 value of safety as a Safety Ambassador, supporting
 </li>
 <li>
 Breeze&rsquo;s Safety Management System (SMS) components, Safety Policy and
 </li>
 <li>
 behavioral standards
 </li>
 <li>
 Identify safety concerns, issues, incidents or hazards that should be
 </li>
 <li>
 reported and report them whenever possible and by any means
 </li>
 <li>
 necessary including Breeze&rsquo;s confidential reporting systems
 </li>
 <li>
 (Aviation Safety Action Program (ASAP) or Safety Action
 </li>
 <li>
 Report(SAR))
 </li>
 <li>
 Responsible for adhering to all applicable laws, regulations (FAA,
 </li>
 <li>
 OSHA, DOT, TSA, etc.) and Company policies, procedures and risk
 </li>
 <li>
 controls
 </li>
 <li>
 Uphold Breeze&rsquo;s safety performance metric goals and
 </li>
 <li>
 understand how they relate to their duties and responsibilities
 
 
 </li>
 </ul>
 Perks of the Job
 
 
 <ul>
 <li>
 401K with Breeze Employee Match
 </li>
 <li>
 PTO
 </li>
 <li>
 Travel on Breeze and other Airlines too!
 
 
 </li>
 </ul>
 Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 Breeze Airways will never request your Social Security Number, Driver&rsquo;s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click &ldquo;Careers&rdquo; at the bottom of the page.
</div>

Onboard Charter Representative

<div>&quot;ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE&quot; 


Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at LAX airport. 

<div>
The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. 
 
 
Airline Business Manager Summary: 
 
<ul><li>Maximize airline account revenues and profitability; Control the budget for labor costs and allocation</li></ul> 
<ul><li>Ensure that airline account operates according to schedule and service level agreements</li></ul> 
<ul><li>Oversee the long-term analysis of manpower needs, groom potential leaders</li></ul> 
<ul><li>Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system</li></ul> 
<ul><li>Develop and cultivates strong customer relations/retention</li></ul> 
<ul><li>Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment</li></ul> 
<ul><li>Provide hands-on supervision of the staff and delegate workload</li></ul> 
<ul><li>Provide direct customer relations support</li></ul> 
<ul><li>Ensure cross training of staff members and monitor mandatory training</li></ul> 
<ul><li>Administer performance recognition and reward program(s)</li></ul> 
<ul><li>Carry out disciplinary action and motivational activities when needed</li></ul> 
<ul><li>Process promotion, demotion and termination paperwork</li></ul> 
<ul><li>Enforce company policies and procedures (including safety, security, and uniform &amp; grooming standards)</li></ul> 
 
 
 
 
Preferred Skills and Experience 
 
 o Proven LEADERSHIP abilities and ORGANIZATIONAL skills 
 
 o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience 
 
 o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.) 
 
 o Excellent interpersonal, coaching and counseling skills 
 
 o Self-driven focus on Customer and Client satisfaction 
 
 o Ability to excel under pressure of meeting extreme deadlines 
 
 o Able to communicate effectively, both verbally and in writing 
 
 o Experienced in planning a roster and monitoring work schedules 
 
 o Able to solve daily problems and make quick decisions within the operation 
 
 o Able to work varied hours, and flexible to travel if needed. 
 
 Apply online today! https://hallmark-aviationcareers.silkroad.com/ 
 
 
 
 
Essential Requirements: 
 
 PREVIOUS AIRLINE EXPERIENCE 
 At least 18yrs old, with a High School Diploma or G.E.D. 
 English proficient, other languages may be required 
 Basic Math Skills: Adding, Subtracting, Division, and Multiplying 
 Computer Literate 
 Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs 
 Reading &amp; comprehension of reference materials, instructions, policies &amp; procedures 
 
 
Basic Requirements: 
 
 Valid US work authorization 
 Professional demeanor and exceptional presentation 
 Flexible schedule &amp; availability
 
 Background Check, Fingerprinting required 
 Drug Screen required on day of hire</div> 
 
 
Required Skills 
. 
 
 
Required Experience 
.</div>

Airline Account Manager - Starting at $70K+

Aeropoint Aviation Services LLC

Job Title: Airline Booking Agent / Travel Consultant / Ticketing AgentAbout the RoleWe are looking for a detail-oriented and customer-focused Airline Booking Agent to join our growing travel and aviation services team in Muscat. This role is ideal for someone who enjoys helping customers plan and book flights, providing excellent service, and working in a fast-paced travel environment.You will handle flight reservations, ticketing, and travel inquiries while ensuring a smooth and professional booking experience for customers.Why This Job is Attractive<ul><li>High-demand travel and aviation industry role</li><li>Opportunity to work with international airline systems</li><li>Customer-facing role with communication-based career growth</li><li>Dynamic, fast-paced environment with real skill development</li><li>Stable and structured office-based position in Muscat</li></ul>Key Responsibilities<ul><li>Assist customers with flight bookings, reservations, and ticketing</li><li>Use airline reservation systems (GDS or booking platforms)</li><li>Provide accurate fare information, schedules, and travel options</li><li>Handle changes, cancellations, and rebooking requests</li><li>Respond to customer inquiries via phone, email, or chat</li><li>Ensure all bookings comply with airline policies and procedures</li><li>Maintain accurate records of reservations and transactions</li><li>Deliver excellent customer service at all times</li></ul>Requirements<ul><li>Previous experience in travel, tourism, or customer service preferred</li><li>Knowledge of airline booking systems is an advantage (training may be provided)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Good attention to detail and accuracy in data entry</li><li>Ability to work in a fast-paced environment</li><li>Basic computer skills and willingness to learn systems</li></ul>Why Work With Us<ul><li>Career growth in the aviation and travel industry</li><li>Training provided on booking systems and processes</li><li>Supportive and professional team environment</li><li>Exposure to international travel operations</li><li>Stable long-term employment opportunity in Muscat</li></ul>How to ApplyIf you are passionate about travel, customer service, and aviation operations, apply now and start your career in the airline booking industry.Pay: RO650.000 - RO1,000.000 per monthWork Location: In person

Airline Booking Agent

Search 10000+ Airline customer service representative jobs near you this May. New roles added regularly across leading industries. Apply today.