airline dispatcher

ABM Industries Inc.

<div>Pay: $17.75 per hour. 
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant&rsquo;s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Front Line Team Members

The Wheelchair Passenger Services Dispatcher / Coordinator at Nashville International Airport (BNA) is responsible for coordinating and assigning wheelchair service agents to ensure safe, timely, and professional assistance to passengers requiring mobility support. This position plays a critical role in supporting airline partners at BNA while upholding ABM&rsquo;s standards for safety, service excellence, and operational efficiency.

The Dispatcher/Coordinator ensures compliance with ADA requirements, airline service agreements, and airport operational procedures while supporting the high passenger volume and dynamic environment at BNA.
Operational Dispatch &amp; Coordination (BNA-Specific Environment)<ul><li>Receive and prioritize wheelchair service requests from multiple airline partners operating at BNA.</li><li>Monitor flight schedules, gate assignments, delays, diversions, and irregular operations (IROPs) within BNA terminals.</li><li>Assign wheelchair agents strategically across concourses to maintain efficient coverage and minimize passenger wait times.</li><li>Adjust staffing coverage during peak travel periods, special events, weather disruptions, and holiday travel.</li><li>Track service completion times to ensure compliance with airline service level expectations.</li></ul>
Airline &amp; Airport Communication<ul><li>Serve as ABM&rsquo;s primary coordination contact for airline gate agents, ticket counter staff, and BNA operations personnel.</li><li>Provide real-time updates on service status and staffing coverage.</li><li>Escalate operational challenges, passenger concerns, or safety issues to ABM leadership promptly.</li><li>Maintain professional working relationships with airline station managers and airport stakeholders.</li></ul>
Safety &amp; Compliance<ul><li>Ensure all wheelchair services are delivered in compliance with ADA standards and ABM safety policies.</li><li>Promote safe passenger handling techniques and proper equipment use.</li><li>Monitor adherence to airport security and badging requirements.</li><li>Report incidents, service irregularities, or safety concerns according to ABM and BNA protocols.</li></ul>
Team Support &amp; Workforce Coordination<ul><li>Support supervisors with shift coverage planning and attendance tracking.</li><li>Coordinate agent assignments across BNA concourses to maintain balanced workload distribution.</li><li>Assist with onboarding and training of new dispatch personnel as needed.</li><li>Reinforce ABM&rsquo;s culture of accountability, professionalism, and customer focus.</li></ul>
Administrative &amp; Reporting<ul><li>Maintain daily dispatch logs and performance tracking records.</li><li>Document service delays, complaints, and operational challenges.</li><li>Assist management in preparing reports related to staffing levels and service metrics.</li><li>Perform other duties as assigned.</li></ul><ul><li>High school diploma or GED required.</li><li>Prior experience in airport operations, aviation services, logistics coordination, or customer service preferred.</li><li>Knowledge of Nashville International Airport (BNA) terminal layout and concourse operations preferred.</li><li>Strong organizational and multitasking abilities in a fast-paced environment.</li><li>Proficient in basic computer systems and dispatch software.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays.</li></ul><div>
About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Airport Passenger Services Dispatcher

City of Manchester, NH

<div>AIRPORT OPERATIONS DISPATCHER - 3035
GRADE - 106
PAY RANGE - $22.41 - $31.95/hr - plus a comprehensive benefits package
GENERAL STATEMENT OF DUTIES:
Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.
EXAMPLES OF ESSENTIAL WORK:
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul>ACCEPTABLE EXPERIENCE AND TRAINING:
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
REQUIRED SPECIAL QUALIFICATIONS:
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
ESSENTIAL PHYSICAL ABILITIES:
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

AIRPORT OPERATIONS DISPATCHER - AVIATION

LSG Sky Chefs

<div>Job Title: Operations Coordinator - Dispatcher 
Job Location: Washington-USA-20001 
Work Location Type: On-Site 
Salary Range: $22.00 - 26.50 per hour<div><div><div><h2 class="jobSectionHeader"> 
About us</h2></div><div>
LSG Sky Chefs is one of the world&rsquo;s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted &ldquo;Airline Caterer of the Year in North America&rdquo; for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.</div></div><div><div><h2 class="jobSectionHeader">
Role Purpose Statement</h2></div><div>
The Operations Coordinator serves as a key link between the Customer Service Center (CSC), internal teams, and partner airlines. In this pivotal role, you&rsquo;ll support operations leadership, manage communication across departments, and ensure seamless execution of customer requests and operational changes. Your focus on coordination, efficiency, and service quality will help maintain smooth day-to-day operations.</div></div><div><div><h2 class="jobSectionHeader">
Main Accountabilities</h2></div><div><ul><li>
Act as the primary liaison between internal departments and airline partners to address missing or requested items promptly.</li><li>
Monitor and maintain multiple operational platforms (e.g., Ground Star&mdash;Flight Family, CBASE, etc.) for both LSG and customers.</li><li>
Support department supervisors with daily manpower planning and employee scheduling.</li><li>
Adjust delivery and backhaul assignments to accommodate unforeseen adjustments to flight plans</li><li>
Oversee daily inventory management for all operational equipment and ensure timely completion of checklists.</li><li>
Assist in preparing operational data analyses, reports, and performance summaries.</li><li>
Coordinate with controllers and supervisors to manage flight assignment updates and ensure accurate team allocation.</li><li>
Collaborate closely with Customer Service, Operations, and other internal teams to ensure excellent service delivery and customer satisfaction.</li><li>
Ensure all equipment changes are properly staged and meet service-ready deadlines.</li><li>
Oversee and support the loading of flights and equipment, assisting teams under tight timelines.</li><li>
Perform additional duties as required to maintain efficient and effective operations.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Knowledge, Skills and Experience</h2></div><div><ul><li>
1&ndash;3 years of experience in a related Operational or Dispatcher role</li><li>
Strong interpersonal, verbal, and written communication skills</li><li>
Excellent organizational and multitasking abilities</li><li>
Proficiency in Microsoft Office and other Windows-based applications</li><li>
Proficiency in using computer-aided dispatch systems and other relevant software.</li></ul>
Experience:<ul><li>Customer services: 1 -3 Year (Required)</li><li>Logistics: 2 -3 years (Required)</li></ul>
Previous experience driving company vehicles)<ul><li>Leadership: 1 year (Preferred)</li><li>Dispatching one year (Preferred)</li></ul></div></div></div>
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.</div>

Operations Coordinator - Dispatcher

Airport Minority Advisory Council

<div>Apply Here- https://chicago.taleo.net/careersection/100/jobsearch.ftl?lang=en 
Equipment Dispatcher
Department of Aviation 
Midway Vehicle Services
Number of Positions: 2
(Additional vacancies possible pending budget approval)
Starting Salary: $49.58 per hour 
This position is open to the public and all current City employees covered under the City's collective bargaining agreement with TEAMSTERS, LOCAL 700 (BARGAINING UNIT #08). Only employees in City job titles in this bargaining unit are eligible to bid. 
BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND
1. Check the box on your profile titled &quot;Currently employed by the City of Chicago&quot;
2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')
3. Select your correct bargaining unit 
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION 
Applications for this position will be accepted until 11:59pm CDT on 4/20/2026 
Under general supervision, receives and transmits radio and telephone communications and dispatches appropriate equipment and personnel in response to vehicle and equipment breakdowns, service requests and emergency situations, and performs related duties as required. 
ESSENTIAL DUTIES<ul><li>Positions work assigned shift at a Dispatch Center at O'Hare or Midway International Airport, monitoring, receiving and transmitting radio communications to provide vehicle services to support the airport's operations</li><li>Maintains records and monitors the location of Motor Truck Drivers and their assigned city vehicles, tracking their airside or landside location in the airport through radio communications and maintains records of these activities.</li><li>Answers calls via radio and phone from Airport Operations staff requesting vehicle services support and dispatches vehicles and equipment to assist, including vehicles to escort/transport contractors to airside locations, sweepers, tow trucks, snow removal or salt spreading equipment</li></ul><ul><li> 
Relays instructions and assignments given by Motor Truck Foreman and Vehicle Services Management Team to Motor Truck Drivers throughout the airport via two-way radios and pagers; maintains communications during emergency or stand-by alert incidents</li><li>Calls out and notifies Motor Truck Drivers to report for work during emergency or snow operations; prepares manual and computerized manpower reports</li></ul> 
Additional duties may be required for this position 
Location: 6201 S. Laramie Ave, Chicago, IL 60638
Days: Mon &ndash; Fri
Hours: &bull; 1st Shift: 5:30 AM &ndash; 1:30 PM<ul><li>2nd Shift: 1:30 PM &ndash; 11:30 PM</li><li>3rd Shift: 11:30 PM &ndash; 5:30 AM</li></ul> 
Off days are initially Saturday and Sunday, but subject to change to Friday/Saturday and Sunday/Monday. 
THIS POSITION IS IN THE CAREER SERVICE 
Qualifications 
MINIMUM QUALIFICATIONS
Education, Training, and Experience<ul><li>Two years of work experience in operating automotive equipment as a Motor Truck Driver OR</li><li>Two years of work experience in operating radio and communications equipment in a communications or dispatch work environment</li></ul>
NOTE: The candidate selected for hire must pass an airport background check and a Security Threat Assessment (STA)
NOTE: You must provide your valid U.S. driver's license at time of processing. 
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS:<ul><li>Basic personal computer operations and applicable software.</li><li>Strong knowledge of radio phraseology/utilization.</li><li>Radio communications equipment.</li><li>Geographical locations within the city and location of applicable departmental facilities.</li><li>Departmental work operations including type of equipment and work crews used in the field and emergency and incident protocols.</li><li>City's 311-CSR (customer service request) system.</li><li>Knowledge of applicable City and department policies, procedures, rules, and regulations.</li></ul> 
Licensure, Certification, or Other Qualifications<ul><li>None</li></ul>
NOTE: New employees are required to complete all training requirements including working knowledge of specialized CDA equipment used for duty assignments, snow removal and airport emergencies within 60 days and pass an examination for competency. The training will consist of: Radio Phraseology, CDA Operations (duty assignments and equipment familiarization), emergency response SOPs, Winter Operations, and functional knowledge of the Electronic Logging System. There will be a 30-day training evaluation with a Foreman and/or Manager. 
SELECTION REQUIREMENTS
This position requires applicants to complete a written test / skills assessment. Test results will be sent out by the Department of Human Resources after the test results have been analyzed and compiled. Bidders who receive a passing score on the test will be hired in seniority order according to the collective bargaining agreement. External candidates who receive a passing score on the test will be hired in lottery/random order. 
Preference will be given to candidates possessing the following:<ul><li>At least 2 years of airfield/airport experience</li><li>Valid Commercial Driver's License with X Endorsement</li></ul> 
For Information on our employees benefits please visit our benefits website at: https://www.chicago.gov/city/en/depts/fin/benefits-office.html 
For Information on our salary and title structure visit our classifications website at: https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf 
APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.
COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT. 
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.
City of Chicago
Brandon Johnson, Mayor</div>

Chicago Department of Aviation- Equipment Dispatcher

<div>AIRPORT OPERATIONS DISPATCHER - 3035
GRADE - 106
PAY RANGE - $22.41 - $31.95/hr (Part-Time)
GENERAL STATEMENT OF DUTIES:
Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.
EXAMPLES OF ESSENTIAL WORK:
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul>ACCEPTABLE EXPERIENCE AND TRAINING:
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
REQUIRED SPECIAL QUALIFICATIONS:
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
ESSENTIAL PHYSICAL ABILITIES:
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

AIRPORT OPERATIONS DISPATCHER (PART-TIME) AVIATION

Hallmark Aviation Services

<div>&quot;ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE&quot; 


Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at LAX airport. 

<div>
The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. 
 
 
Airline Business Manager Summary: 
 
<ul><li>Maximize airline account revenues and profitability; Control the budget for labor costs and allocation</li></ul> 
<ul><li>Ensure that airline account operates according to schedule and service level agreements</li></ul> 
<ul><li>Oversee the long-term analysis of manpower needs, groom potential leaders</li></ul> 
<ul><li>Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system</li></ul> 
<ul><li>Develop and cultivates strong customer relations/retention</li></ul> 
<ul><li>Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment</li></ul> 
<ul><li>Provide hands-on supervision of the staff and delegate workload</li></ul> 
<ul><li>Provide direct customer relations support</li></ul> 
<ul><li>Ensure cross training of staff members and monitor mandatory training</li></ul> 
<ul><li>Administer performance recognition and reward program(s)</li></ul> 
<ul><li>Carry out disciplinary action and motivational activities when needed</li></ul> 
<ul><li>Process promotion, demotion and termination paperwork</li></ul> 
<ul><li>Enforce company policies and procedures (including safety, security, and uniform &amp; grooming standards)</li></ul> 
 
 
 
 
Preferred Skills and Experience 
 
 o Proven LEADERSHIP abilities and ORGANIZATIONAL skills 
 
 o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience 
 
 o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.) 
 
 o Excellent interpersonal, coaching and counseling skills 
 
 o Self-driven focus on Customer and Client satisfaction 
 
 o Ability to excel under pressure of meeting extreme deadlines 
 
 o Able to communicate effectively, both verbally and in writing 
 
 o Experienced in planning a roster and monitoring work schedules 
 
 o Able to solve daily problems and make quick decisions within the operation 
 
 o Able to work varied hours, and flexible to travel if needed. 
 
 Apply online today! https://hallmark-aviationcareers.silkroad.com/ 
 
 
 
 
Essential Requirements: 
 
 PREVIOUS AIRLINE EXPERIENCE 
 At least 18yrs old, with a High School Diploma or G.E.D. 
 English proficient, other languages may be required 
 Basic Math Skills: Adding, Subtracting, Division, and Multiplying 
 Computer Literate 
 Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs 
 Reading &amp; comprehension of reference materials, instructions, policies &amp; procedures 
 
 
Basic Requirements: 
 
 Valid US work authorization 
 Professional demeanor and exceptional presentation 
 Flexible schedule &amp; availability
 
 Background Check, Fingerprinting required 
 Drug Screen required on day of hire</div> 
 
 
Required Skills 
. 
 
 
Required Experience 
.</div>

Airline Account Manager - Starting at $70K+

Software House

WE ARE HIRING: DISPATCHERAAA Digitals | Main Gulberg, LahoreAAA Digitals is a fast-growing digital services &amp; logistics company. Join our team and help keep our fleet running like clockwork!Position: DispatcherSalary: Up to PKR 100,000 / month + Performance BonusesShifts:- Dispatcher: 5 PM &ndash; 2 AM- Sales: 6 PM &ndash; 3 AMLocation: Main Gulberg, LahoreExperience: 6 months &ndash; 1 yearKey Responsibilities:Dispatch &amp; SchedulingLive Fleet TrackingDocumentation &amp; ReportingProblem Solving &amp; CoordinationEnsure Compliance with SOPsRequirements:- 6 months &ndash; 1 yr as dispatcher, fleet coordinator, or call center agent- Intermediate / Bachelor&rsquo;s preferred- Strong Urdu &amp; English communication- MS Excel, Google Sheets, CRM tools- Can multitask &amp; stay calm under pressureTo Apply:Send your CV to aqsaqaiser860@gmail.comPay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

dispatcher

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