airline manager

GAT Airline Ground Support

The Administrative Manager acts as a liaison with all department Managers in the Flight Kitchen and airline(s) regarding performance issues and customer’s requests. He/she will be responsible for coordinating and directing menu presentations, spec changes and schedule changes with the airlines.
<br>Main Duties
<br><ul>
<li>Account Management for all airline accounts, office supplies, auxiliary vendor accounts</li>
<li>Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations.</li>
<li>Ensure accurate billing and provisioning to the airline</li>
<li>Maintain daily par levels and inventory control in accordance with customer standards</li>
<li>Ensure equipment inventory is taken in a timely and accurate manner</li>
<li>Ensure the on-time departure of all flights using catering guidelines</li>
<li>Support the respective departments regarding all airline cycle changes</li>
<li>Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager</li>
<li>Maintain customer specifications and monitor changes</li>
<li>Ensure that the airlines measurement system is considered in each department</li>
<li>Coordinate and participate in all Flight Kitchen evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner</li>
</ul>
Monitor and ensure Flight compliance with the airline’s safety expectations
<br><ul>
<li>Develop, document, and maintain flight attendant comment and delay database</li>
<li>Support the Food Department in menu presentations as needed.</li>
<li>Assist in Chef tables with Food Safety</li>
<li>Track quality scores</li>
<li>Ensure par levels of local inventory and specific goods (supplies and services)</li>
<li>Participate in special customer projects Leadership</li>
<li>Ensure that the areas of responsibility is properly organized, staffed and directed</li>
<li>Guide, motivate and develop the subordinate employees within the Human Resources Policy</li>
<li>Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team</li>
<li>Make the company's values and management principles live in the department(s)</li>
<li>Plan / Implement and control the cost budget in area of responsibility; initiate and steer corrective actions in case of deviations</li>
<li>Participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.;</li>
</ul>


Airline Catering Administrative Manager

Oman Airports Management Company

<div>
 <p>
  <strong>
   Job Purpose
  </strong>
 </p>
 <p>
  Owns airline relationship management and performance optimisation for all existing carriers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Define airline account management strategy and priorities
  </li>
  <li>
   Oversee contract compliance, performance reviews, and account plans
  </li>
  <li>
   Identify growth, optimisation, and retention opportunities with airlines
  </li>
  <li>
   Resolve escalated airline commercial issues
  </li>
  <li>
   Coordinate internal stakeholders to support airline performance
  </li>
 </ul>
 <li>
 </li>
 <p>
  <strong>
   Experience Requirements
  </strong>
 </p>
 <p>
  12&ndash;15 years&rsquo; experience in airline commercial, sales, or airport account management roles.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education Requirements
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree in Business, Aviation, or Finance.
 </p>
</div>


Director Airline Accounts

Coforge

<div>
 <p>
  We are seeking an experienced
  <strong>
   Product Owner
  </strong>
  to lead the development and optimization of airline loyalty products. The ideal candidate will have strong domain expertise in loyalty programs and airline systems, combined with technical proficiency and a customer-centric mindset.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Product Vision &amp; Roadmap:
   </strong>
   Define and maintain product vision, roadmap, and priorities aligned with business objectives.
  </li>
  <li>
   <strong>
    Backlog Management:
   </strong>
   Manage and prioritize the product backlog using Agile methodologies (Scrum/Kanban).
  </li>
  <li>
   <strong>
    Stakeholder Collaboration:
   </strong>
   Work closely with internal and external stakeholders to ensure clear communication and alignment.
  </li>
  <li>
   <strong>
    Product Discovery:
   </strong>
   Drive discovery sessions and translate customer needs into actionable requirements.
  </li>
  <li>
   <strong>
    Technical Oversight:
   </strong>
   Oversee API integrations, payment gateway implementations, and ensure compatibility with PSS and CRM systems.
  </li>
  <li>
   <strong>
    Compliance:
   </strong>
   Ensure adherence to PCI DSS and regional regulatory standards.
  </li>
  <li>
   <strong>
    Customer Experience:
   </strong>
   Analyze customer journeys and leverage data-driven insights to enhance UX.
  </li>
  <li>
   <strong>
    Design &amp; Delivery:
   </strong>
   Collaborate with design and development teams to deliver intuitive, high-quality user interfaces.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Competencies:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Domain Knowledge:
   </strong>
   Airline loyalty programs, travel systems.
  </li>
  <li>
   <strong>
    Technical Expertise:
   </strong>
   API integrations, payment gateways, PSS/CRM awareness.
  </li>
  <li>
   <strong>
    Product Management:
   </strong>
   Backlog prioritization, Agile (Scrum/Kanban), stakeholder communication.
  </li>
  <li>
   <strong>
    Analytics &amp; UX:
   </strong>
   Customer journey mapping, data-driven decision-making, intuitive UI design.
  </li>
  <li>
   <strong>
    Compliance:
   </strong>
   PCI DSS and regional regulatory standards.
  </li>
  <li>
   <strong>
    Soft Skills:
   </strong>
   Strong communication, leadership, and stakeholder management abilities.
  </li>
 </ul>
 <p>
 </p>
</div>


Product Owner- Airlines

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Manager - Kuwait
</div></div><div><div>Ref #
</div><div>226455
</div></div><div><div>Location
</div><div>Kuwait - Kuwait
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 12-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About The Role</b><br>
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Kuwait as Airport Services Manager.</p><p>
Job Purpose:</p><ul><li>
Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service.</li><li>
 Liaises with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times.</li><li>
Liaises with Airport Authorities and all Government agencies at the station. Represents QR at the Airport AOC.</li><li>
Manage and motivate airport team. Work collaboratively with the Ground Services Management team and other departments.</li></ul><p>
Accountabilities:</p><ul><li>
Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station&rsquo;s flight summer/winter schedules.</li><li>
Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.</li><li>
Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.</li><li>
Provides inputs and recommendations to management regarding short and long-term service improvements/changes.</li><li>
Primary contact and liaison person for all areas of the QR airport operation at the station.</li><li>
Assists in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.</li><li>
Provide inputs and suggestions on processes improvements to enhance service delivery standards.</li><li>
Strike effective balance between &lsquo;customer first&rsquo; and &lsquo;company interest.</li><li>
Coordinate with One World Carrier for support during disruption / Crisis.</li><li>
Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.</li><li>
Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>To be successful in this role you will need:</p><ul><li>
Relevant College or University qualification to min Bachelor's level.</li><li>
Minimum 5 years relevant experience.</li><li>
Experience at a Managerial role.</li><li>
Proven experience in Crisis Management.</li><li>
Wide and varied training courses attended and skills gained in an airline environment.</li><li>
Extensive overall knowledge of all areas and the airline / airport operation.</li><li>
Excellent Command of English language.</li><li>
Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Good report writing skills.</li><li>
Customer focus - empathy towards Customers.</li><li>
Principles and practices of program development, budget preparation and administration.</li><li>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate is skills. Ability to foster teamwork among team members.</li><li>
Able to work under pressure.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=226455</div></div></div></div></div></div></div></div>

Airport Services Manager - Kuwait

AEROCONTACT

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Do you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.
 <br/>
 <br/>
 The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Title: Field Service Representative - Customer Support Manager (Aerospace (A380 experience mandatory) Dubai, UAE
 <br/>
 <br/>
 Industry: Aerospace/ Aviation
 <br/>
 <br/>
 Location: Dubai, UAE Airline/Airport Site-Based Contract Type: 12-month assignment renewable Full-time
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are looking for a Customer Support Manager (CSM) with a strong Field Representative background to support in-service activities for a wide-body fleet operated by a leading airline in the Middle East.
 <br/>
 <br/>
 Based full-time in Dubai, on the airlines premises, you will manage customer support operations for nacelle and related equipment on a major wide-body programme (including A380), ensuring smooth day-to-day operations and a high level of customer satisfaction.
 <br/>
 <br/>
 You will be the main interface between the airline, the OEM support organization and internal technical teams, providing 24/7 support when necessary to help prevent and mitigate operational disruptions (AOG, delays, cancellations) linked to the equipment in your scope.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Manage Customer Support operations on the airlines site for nacelle and related equipment on the A380 fleet.
  </li>
  <li>
   Act as the primary point of contact for the customers technical, maintenance and operational teams.
  </li>
  <li>
   Build, maintain and develop strong customer relationships at all levels, ensuring satisfaction and trust over the long term.
  </li>
  <li>
   Provide day-to-day technical advice to the airlines teams to avoid or reduce operational disruptions (D&amp;C, AOG, repeated removals, etc.).
  </li>
  <li>
   Coordinate and follow up on maintenance actions and repairs related to the equipment in scope.
  </li>
  <li>
   Anticipate and identify potential technical, spares or commercial issues/opportunities affecting the maintenance and operation of the equipment and propose mitigation plans.
  </li>
  <li>
   Monitor and report operational KPIs (technical events, delays, removals, turnaround time, service level, etc.) to the central Customer Support organisation.
  </li>
  <li>
   Prepare clear and regular reports on activities, issues, risks and improvement actions.
  </li>
  <li>
   Use dedicated OEM/customer portals and digital tools for event tracking, case management and documentation (including tools equivalent to SAFRAN portals).
  </li>
  <li>
   Represent the OEM/customer support organization on site and lead local support processes, in coordination with remote teams.
  </li>
  <li>
   Contribute to continuous improvement of processes and customer experience.
  </li>
  <li>
   Support knowledge transfer, coaching and competence development of local teams
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Languages
 <br/>
 <br/>
 <ul>
  <li>
   Arabic: fluent
  </li>
  <li>
   English: fluent
  </li>
  <li>
   French: fluent (or strong professional proficiency)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Eligible to obtain and maintain airport airside access in Dubai.
  </li>
  <li>
   Willing to be based on the airlines premises (airport/maintenance environment).
  </li>
  <li>
   Availability for occasional out-of-hours or 24/7 support in case of operational emergencies.
  </li>
  <li>
   Strong sense of confidentiality, data protection and compliance with local regulations and airline/OEM safety rules.
   <br/>
   <br/>
  </li>
 </ul>
 If you are passionate about aerospace, enjoy being close to airline operations and want to play a key role in supporting a strategic wide-body programme in the Middle East, we would be pleased to review your application.
 <br/>
 <br/>
 Please note that only shortlisted candidates will be contacted
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree or diploma in Aerospace/Aeronautical/Mechanical Engineering (or equivalent experience).
  </li>
  <li>
   Solid experience in Aerospace Maintenance (airline, MRO, OEM or similar), ideally on nacelles/engines/structures.
  </li>
  <li>
   Previous experience as Field Representative, Customer Support Engineer/Manager, In-Service Support or similar, working directly with airline customers.
  </li>
  <li>
   Good knowledge of wide-body aircraft operations; experience with A380
  </li>
  <li>
   Understanding of airline/MRO maintenance processes (line and base maintenance, troubleshooting, reliability).
  </li>
  <li>
   Comfortable using OEM and airline portals/digital tools for technical event follow-up, documentation and reporting (experience with SAFRAN-type portals is a plus).
  </li>
  <li>
   Strong customer-facing and communication skills, with the ability to manage expectations in a demanding operational environment.
  </li>
  <li>
   Rigorous, organized and able to work autonomously on a remote customer site while reporting regularly to central teams.
  </li>
 </ul>
</div>


Field Service Representative - Customer Support Manager  (Aerospace (A380 experience mandatory) Dubai, UAE - SEGULA TECHNOLOGIES

Etihad

Overview <p>Join to apply for the <b>Manager, Pricing (UAE Nationals Only)</b> role at <b>Etihad</b></p><p>Synopsis: Let your career take off with the World's Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. Now is the time to join Etihad with a clear vision and exciting strategic plans in place, we are continuing to drive excellence through great talent. We're looking for talented UAE Nationals who will achieve maximum possible revenue for Etihad Airways by defining the available quantities of Etihad products to sell and setting the most optimal prices to the diverse market segments Etihad operates within by accurately forecasting the consumer demand and selling fares.</p> Accountabilities <ul> <li>Accountable for delivering the monthly revenue performance against agreed revenue targets and delivering optimal revenue for the network; set optimal prices by market segment for Etihad's products and services per a pricing strategy versus benchmark carriers, with buy in of the Market Managers and in adherence with pricing policies.</li> <li>Manage and forecast demand for Etihad's products and services at the various pricing levels with emphasis on revenue maximisation during high demand holiday periods and special events.</li> <li>Responsible for the accuracy of the forecasted consumer demand and selling fares that are critical inputs for the revenue management optimisation engine to deliver optimal revenue for the business.</li> <li>Make daily decisions to proactively adjust price and demand levels to achieve maximum revenue potential; derived from current market/economic factors and competitor behaviour.</li> <li>Evaluate pricing requests from key commercial stakeholders and set pricing; negotiated using logical, fact based analysis.</li> <li>Contribute, as a key stakeholder, to the development of customer centric product offerings and manage the revenue management operations to deliver commercial objectives.</li> </ul> Education & Experience <ul> <li>Educated to degree level or with relevant analytical experience</li> <li>5 years working experience in a numerate and analytical role</li> <li>UAE Nationals with Family Book</li> <li>High familiarity with airline systems, such as PROS, Origin & Destination Systems, GDS, MIDT, management accounting reports, etc</li> </ul> About Etihad Airways <p>Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!</p> <p>To learn more, visit </p> Recruitment Fraud Alert <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face to face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent and contact </p> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Marketing and Sales</li> </ul> Industries <ul> <li>Airlines and Aviation</li> </ul>

Manager, Pricing (UAE Nationals Only)

<div>
 Synopsis
 <br/>
 <br/>
 <br/>
 <br/>
 To support the Regional Marketing Manager in planning and implementing marketing campaigns for the assigned region / market by facilitating processes and fulfilling operational requirements.
 <br/>
 <br/>
 Accountabilities
 <br/>
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Assist the Marketing Manager in developing marketing plans and campaigns for assigned region/market
  </li>
  <li>
   Support the roll out of centrally-led marketing campaigns (brand awareness and tacticals) within the assigned region/market ensuring brand consistence, quality, cost parameters and timeframes
  </li>
  <li>
   Develop campaigns targeting consumer / tourism / trade using joint marketing funds with partners or agents
  </li>
  <li>
   Support the activation of key sponsorships and partnerships within the assigned region/market
  </li>
  <li>
   Follow all relevant policies, processes and procedures so that work is carried out in timely manner and under governance
  </li>
  <li>
   Implement the day-to-day standard operations assigned to ensure compliance with the established standards and procedures
  </li>
  <li>
   Monitor campaign performance and report to management against set KPIs
   <br/>
   <br/>
  </li>
 </ul>
 Education &amp; Experience
 <br/>
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   A Bachelor&rsquo;s Degree in Business Management (specialization in Marketing would be a distinct advantage)
  </li>
  <li>
   4 plus years of work experience, of which preferably 2 is in a marketing-centric function
  </li>
  <li>
   Strong creative writing and presentation skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Etihad Airways
  <br/>
  <br/>
 </strong>
 Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world&rsquo;s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad&rsquo;s codeshare partners, Etihad&rsquo;s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad&rsquo;s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly!
 <br/>
 <br/>
 To learn more, visit etihad.com
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
</div>


Marketing Officer

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