airline reservation agent

Areej Hospitality Company

Job Summary:We are seeking a dedicated and knowledgeable Travel Reservation Agent to join our team. The ideal candidate will have experience in handling domestic and international ticketing inquiries, providing excellent customer service, and possessing proficiency in various Computer Reservation Systems (CRS). As a Travel Reservation Agent, you will play a pivotal role in assisting customers with their travel needs, ensuring their bookings are accurate, and providing valuable information regarding airline tickets and travel insurances.Roles and Responsibilities:&middot; Handle domestic and international ticketing inquiries and reservations.&middot; Provide assistance to customers via phone/email/walk-ins/corporates/in-house inquiries regarding airline tickets and travel insurances.&middot; Suggest seat assignments and answer inquiries about flight schedules and fares for one-way, return, and connecting flight journeys.&middot; Manage the front desk to attend to walk-in customers.&middot; Issue group tickets efficiently and accurately.&middot; Perform cancellations, refunds, and changes in reservations as required by the customer, adhering to company policies.&middot; Verify reservations by phone and ensure accuracy of fares.&middot; Inform customers about any flight reschedules, delays, reporting times, or other relevant updates.&middot; Promote and sell travel insurance products to customers.&middot; Educate customers about the refund policy of tickets, including no-show, canceled bookings, or fare differences.CRS Knowledge:ABACUS:Proficient in Abacus automated ticketing.Skilled in using masks for fare editing.Deep knowledge of re-issuing tickets.Competence in hotel booking within the Abacus system.GALILEO:Familiarity with Galileo's basic functionality and documentation.Ability to re-issue Galileo global fares and tickets.Knowledge of Galileo's features for efficient ticketing.AMADEUS:Proficiency in Amadeus reservation and automated ticketing.Deep knowledge of re-issuing tickets within the Amadeus system.Competence in utilizing Amadeus for various travel-related tasks.SABRE:Proficiency in Sabre reservation and automated ticketing.Knowledge of re-issuing tickets using the Sabre system.Competence in utilizing Sabre for reservations and ticketing processes.Qualifications:&middot; Previous experience as a Travel Reservation Agent or in a similar role is preferred.&middot; Excellent customer service skills and a strong commitment to customer satisfaction.&middot; Knowledge of domestic and international travel regulations and policies.&middot; Strong communication and interpersonal skills.&middot; Attention to detail and accuracy in ticketing and reservation processes.&middot; Ability to adapt to different CRS platforms and software.&middot; Problem-solving abilities to handle customer inquiries and issues effectively.&middot; High school diploma or equivalent; additional travel-related certifications are a plus.Job Type: PermanentPay: RO200.000 - RO350.000 per monthWork Location: In person

Air Ticketing Officer

Aeropoint Aviation Services LLC

Job Title: Airline Booking Agent / Travel Consultant / Ticketing AgentAbout the RoleWe are looking for a detail-oriented and customer-focused Airline Booking Agent to join our growing travel and aviation services team in Muscat. This role is ideal for someone who enjoys helping customers plan and book flights, providing excellent service, and working in a fast-paced travel environment.You will handle flight reservations, ticketing, and travel inquiries while ensuring a smooth and professional booking experience for customers.Why This Job is Attractive<ul><li>High-demand travel and aviation industry role</li><li>Opportunity to work with international airline systems</li><li>Customer-facing role with communication-based career growth</li><li>Dynamic, fast-paced environment with real skill development</li><li>Stable and structured office-based position in Muscat</li></ul>Key Responsibilities<ul><li>Assist customers with flight bookings, reservations, and ticketing</li><li>Use airline reservation systems (GDS or booking platforms)</li><li>Provide accurate fare information, schedules, and travel options</li><li>Handle changes, cancellations, and rebooking requests</li><li>Respond to customer inquiries via phone, email, or chat</li><li>Ensure all bookings comply with airline policies and procedures</li><li>Maintain accurate records of reservations and transactions</li><li>Deliver excellent customer service at all times</li></ul>Requirements<ul><li>Previous experience in travel, tourism, or customer service preferred</li><li>Knowledge of airline booking systems is an advantage (training may be provided)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Good attention to detail and accuracy in data entry</li><li>Ability to work in a fast-paced environment</li><li>Basic computer skills and willingness to learn systems</li></ul>Why Work With Us<ul><li>Career growth in the aviation and travel industry</li><li>Training provided on booking systems and processes</li><li>Supportive and professional team environment</li><li>Exposure to international travel operations</li><li>Stable long-term employment opportunity in Muscat</li></ul>How to ApplyIf you are passionate about travel, customer service, and aviation operations, apply now and start your career in the airline booking industry.Pay: RO650.000 - RO1,000.000 per monthWork Location: In person

Airline Booking Agent

Trego-Dugan Aviation Inc

<div>
 **Open availability is needed**
 
 
 Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
 
 
 Number of weekly hours may increase or decrease due to seasonal flight changes.
 
 
 <ul>
 <li>
 Must have a valid driver's license
 </li>
 <li>
 Must pass a 10-year background check and pre-employment drug test
 </li>
 <li>
 Available to work nights, weekends, and holidays
 </li>
 <li>
 Must be able to complete required training
 
 
 </li>
 </ul>
 
 Customer Service Agent
 
 
 
 
 General Purpose Of Job
 
 
 
 This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
 </li>
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 Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
 </li>
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 Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
 </li>
 <li>
 Ensures FAA, Airline, and airport regulations are followed
 </li>
 <li>
 Enforces safety/security measures and protects sensitive zones
 </li>
 <li>
 Assists Customers with special needs, i.e., Customers who need assistance in boarding
 </li>
 <li>
 Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Able to read and write English; bilingual skills a plus
 </li>
 <li>
 Ability to work efficiently under time constraints
 </li>
 <li>
 Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
 </li>
 <li>
 Must be well groomed and physically fit
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 <li>
 Completely clean and search an aircraft
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 <li>
 Other duties as assigned
 </li>
 <li>
 Must pass a ten (10) year background check and pre-employment drug test
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 <li>
 Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
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 <li>
 Able to attend required training
 </li>
 <li>
 Obtain and hold a customs seal
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
 
 
 
 MUST be able to work a flexible schedule including nights, weekends and holidays
 
</div>

Airline Customer Service Agent

Alwarda Travels

Key Responsibilities1. Ticketing &amp; Reservations<ul><li>Book domestic &amp; international air tickets</li><li>Issue, reissue, and cancel tickets as required</li><li>Handle fare calculations and pricing</li><li>Use GDS systems like Amadeus, Galileo, or Sabre</li></ul>2. Customer Handling<ul><li>Assist customers with flight options and best fares</li><li>Provide travel advice (routes, timings, airline policies)</li><li>Handle inquiries via phone, WhatsApp, and email</li><li>Maintain professional customer service at all times</li></ul>3. Documentation<ul><li>Verify passenger details (passport, visa requirements)</li><li>Ensure correct data entry in ticket bookings</li><li>Maintain records of bookings and transactions</li></ul>4. Problem Solving<ul><li>Handle flight changes, delays, cancellations</li><li>Manage refunds and rebooking requests</li><li>Resolve customer issues quickly and professionally</li></ul>5. Coordination<ul><li>Communicate with airlines for special requests or issues</li><li>Coordinate group bookings when required</li><li>Stay updated with airline policies and fare changes</li></ul>6. Financial Handling<ul><li>Prepare quotations and invoices</li><li>Manage ticket pricing and commissions</li><li>Track payments and outstanding balances</li></ul>Required Skills<ul><li>Experience with GDS systems (Amadeus / Galileo / Sabre)</li><li>Strong communication and customer dealing skills</li><li>Good knowledge of airline fares and ticketing rules</li><li>Attention to detail and accuracy</li><li>Ability to work under pressure</li></ul>Preferred Qualifications<ul><li>1&ndash;2 years experience in a travel agency or airline ticketing</li><li>Proficiency in MS Office</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Travel Agency: 1 year (Required)</li></ul>Work Location: In person

Pacific Aviation

<div>
 Work Location is San Jose International Airport
 
 
 
 Who We Are:
 
 
 
 <ul>
 <li>
 Pacific Aviation and Superior Aircraft Services (SAS) provide exceptional ground handling support services for some of the world's finest airlines.
 </li>
 <li>
 We currently operate in major West Coast airports and have recently expanded the Pacific Aviation service to the East Coast.
 
 
 </li>
 </ul>
 
 We Value Our Team:
 
 
 
 <ul>
 <li>
 Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed by using our individual personalities, and having fun along the way.
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 <li>
 We know our 30-year success record in the aviation industry has been achieved by respecting, developing, trusting, and growing our team members
 </li>
 <li>
 At Pacific Aviation/SAS we don't just accept differences &mdash; we celebrate them and believe that a diverse team is a strong team.
 </li>
 <li>
 We thrive on our varied backgrounds and perspectives for the benefit of our team members, our services, and our community.
 
 
 </li>
 </ul>
 
 What Our Team Does:
 
 
 
 <ul>
 <li>
 Our bright, ambitious, and motivated Customer Service Agents provide an amazing customer service experience for our airlines passengers throughout their entire journey at the San Jose International Airport (SJC).
 </li>
 <li>
 Our agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.
 </li>
 <li>
 Two of the main job responsibilities include:
 </li>
 <ul>
 <li>
 Check-In Counters where our agents process passengers, check required IDs, print boarding passes, and tag their luggage
 </li>
 <li>
 Departure/Arrival Gates - our agents make boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation, and provide direction for deplaning domestic and international passengers.
 </li>
 </ul>
 <li>
 This position requires standing and walking for the majority of the shift
 </li>
 <li>
 This position will also assist in transferring disabled or paralyzed passengers in wheelchairs between the front curb, front counter, onto the aircraft and to baggage claim as needed
 
 
 </li>
 </ul>
 
 What Shift You Will Be Working:
 
 
 
 <ul>
 <li>
 A four (4) to five (5) hour shift between the hours of 06:45 am and 11:15 am
 </li>
 <li>
 You must be available to work a minimum of four (4) days per week (including weekends and holidays)
 
 
 </li>
 </ul>
 
 What We Are Looking For:
 
 
 
 <ul>
 <li>
 Teamwork
 </li>
 <li>
 A Growth Mindset
 </li>
 <li>
 Professionalism
 </li>
 <li>
 Decision Making &amp; Organization
 </li>
 <li>
 An Eye for Detail
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Available to attend five (5) days of initial Onboarding and Computer Training
 </li>
 <li>
 Flexibility to work assigned shifts based on airline schedules
 </li>
 <li>
 Great attitude and a willingness to extend professionalism and courtesy to airline customers and teammates at all times.
 </li>
 <li>
 Possess a whatever it takes mindset
 </li>
 <li>
 Computer literate
 </li>
 <li>
 Legally authorized to work in the United States of America (USA) without sponsorship
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Hourly pay rate $21.00
 
 
 Medical , Dental, Vision benefits
 
 
 401k
 
 
 Paid Time Off
 
 
 Uniform
 
 
 Parking discount
 
 
 Paid Training
 
 
 Referral Bonus
 
 
 Cell phone plan reimbursement
 
 
 
 If all the above sounds great - then what are your waiting for? We welcome you to come aboard and join Pacific Aviation!
 
 
 
 P
 
 acific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application and onboarding process, you may be asked to share your personal characteristics and data with us. This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
 
</div>

Airline Customer Service Agent - San Jose, CA

Hyatt

<div><div>Summary<div>
This position will lead the reservations process at the hotel. Responsibilities will include: monitoring/maintaining group reservations and rooming lists, involvement with hotel inventory, assisting with reservation related training, and attending hotel reservation related meetings.
Responsibilities may include, but are not limited to:<ul><li>
Working with other Rooms Departments, checking room and room-type availability, to maximize room sales, yield and average room rate through upselling and other inventory and rate management initiatives.</li><li>
Overseeing and assisting with the processing of individual and group reservations, rooming lists, and other reservations.</li><li>
Ensuring accuracy of airline manifests, including loading, routing, cancellations, and reporting.</li><li>
Working closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>
Monitoring and following up on group blocks and groups with no rooming lists.</li><li>
Supervise, train, and develop agents.</li><li>
Preparing and communicating a weekly report detailing pick-ups from groups.</li></ul>
Company benefits include, but are not limited to:<ul><li>
401(k) and company match</li><li>
Health, Dental, and Vision benefits options</li><li>
Paid Maternity / Paternity leave</li><li>
Free &amp; Discounted Room Rates</li><li>
Complimentary Lunch</li><li>
Global Career Opportunities</li></ul></div></div><div>
Qualifications<div><ul><li>
Must be proficient in general computer knowledge</li><li>
Refined verbal and written communication skills</li><li>
Excellent multi-tasking and organizational skills</li><li>
Excellent time-management skills</li><li>
Excellent customer service and interface skills</li><li>
Previous group reservations experience preferred</li><li>
Knowledge of Hyatt's reservation systema dn procedures preferred</li></ul></div></div></div>

RESERVATIONS SUPERVISOR

Air France

About Air FranceAir France and KLM, two globally recognized airlines, have come together to form one of the world&rsquo;s leading airline groups. With a strong international presence and a shared commitment to operational excellence and customer satisfaction, we offer more than just a job&mdash;we offer a career in aviation. Joining our Station&rsquo;s team, means becoming part of a diverse, dynamic workforce that values professionalism, innovation, and teamwork. We provide ongoing training, career development opportunities, and a supportive work environment where your growth is encouraged. If you&rsquo;re passionate about aviation and customer service, and ready to be part of a world-class organization, Air France and KLM offer a rewarding path in the heart of the airline industry.As a Passenger Service Agent with Air France/KLM, you&rsquo;ll be on the front lines of delivering world-class service to our customers. From check-in to boarding, you'll ensure a smooth and welcoming airport experience with professionalism and care. You'll be part of a global team that values communication, attention to detail, and a customer-first mindset. We offer structured training, opportunities for advancement, and a supportive environment that empowers you to grow within the aviation industry. If you thrive in fast-paced environments and are passionate about delivering excellent customer service, this is your opportunity to shine.Main responsibilities include:1. Customer Service Excellence:<ul><li>Uphold high standards of customer service, ensuring that all passengers receive a positive and memorable experience during their travels on Air France and KLM</li><li>Demonstrate empathy, patience, and professionalism in all customer interactions, creating a welcoming and pleasant atmosphere.</li><li>Continuously seek opportunities to exceed customer expectations, proactively addressing their needs and providing personalized assistance.</li><li>Serve first class La Premiere customers from their check in experience to boarding, ensuring that the standards for first class are maintained and that passengers have the experience they expect from the airline.</li></ul>2. Operational Coordination:<ul><li>Communicate effectively with other airport and airline staff to ensure efficient check-in processes and seamless coordination.</li><li>Coordinate with gate agents, cabin crew, and ground staff to facilitate smooth boarding and arrival procedures.</li><li>Stay updated on flight statuses, gate changes, and other operational updates, and relay relevant information to passengers accurately and in a timely manner.</li></ul>3. Technical Proficiency:<ul><li>Demonstrate proficiency in using computerized reservation systems to handle ticketing, booking modifications, and seat assignments.</li><li>Ability to navigate airline-specific software and online platforms for managing passenger information, ticketing, baggage systems etc.</li></ul>4. Safety and Security Procedures:<ul><li>Ensure compliance with security and safety procedures and regulations</li><li>Assisting passengers with security-related inquiries and maintaining a safe environment.</li></ul>5. Additional Duties and Responsibilities:<ul><li>Perform all other tasks as assigned by supervisors or management to contribute to the smooth operation of the airport and provide exceptional customer service.</li></ul>Job Requirements:<ul><li>Be at least 18 years of age and are legally authorized to work in the United States without sponsorship</li><li>Pass an extensive post offer pre-employment background check and pre-employment drug test including and other government issued clearances</li><li>This position entails frequent movement and standing for extended periods of time and occasionally lift and maneuver baggage weighing up to 50 pounds</li><li>Afternoon/evening shift work is required, including nights, weekends and holidays</li></ul>Key Job Competencies:<ul><li>Customer Focus</li><li>Impact</li><li>Technical and Professional Knowledge</li><li>Teamwork</li></ul>Job Specifics:<ul><li>Starting pay of $22.50/hour, plus an additional $7.65/hour healthcare allowance for employees who opt out of company health insurance</li><li>Rotating shifts scheduled within hours of operation</li><li>Minimum 30 hours a week</li><li>5-day work week with 2 consecutive days off</li><li>Access to 3 healthcare plan options, plus dental and vision coverage</li><li>Up to 7% employer 401(k) match after one year of service</li><li>Flight benefits after 6 months of service</li><li>Working 5 days a week with 2 consecutive days off</li><li>Comprehensive training provided</li><li>Career growth opportunities in Operations, Supervision, Cargo</li></ul>Job BenefitsAs a valued member of the Air France &amp; KLM team, you&rsquo;ll enjoy a comprehensive benefits package designed to support your well-being both in and out of the workplace. Take advantage of exclusive flight benefits that allow you to explore our global network of destinations. Plan for the future with our robust 401(k) program, and choose from a variety of medical, dental, and vision plans to fit your needs. We also offer access to our Employee Assistance Program and a wide range of employee discount perks. To support your work-life balance, we provide generous paid time off (PTO) and a paid lunch policy to ensure you have time to relax and recharge during your shift.When applying, please ensure your resume is attached in .doc, .docx, or .pdf format only.Air France and KLM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Job Type: Full-timePay: $22.50 - $30.15 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Are you able to work late nights, weekends and holidays?</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Passenger Service Agent (Airline Industry)

Search 1992+ Airline reservation agent jobs near you this May. New roles added regularly across leading industries. Apply today.

1992 airline reservation agent jobs Near Me

Air Ticketing Officer

Airline Booking Agent

Airline Customer Service Agent

Air Ticketing Officer

Airline Customer Service Agent - San Jose, CA

RESERVATIONS SUPERVISOR

Passenger Service Agent (Airline Industry)