airline station agent

Trego/Dugan Aviation

General Purpose of the Position The Station Training Instructor &ndash; Customer Service is responsible for conducting initial and recurrent training for above-wing operations at the station. Training responsibilities include customer service procedures, safety, security, regulatory compliance, and airline-specific operational requirements. This role is cross-utilized within all above-wing operations and supports station operations as needed. Essential Duties and Responsibilities Facilitate initial and recurrent customer service training for all above-wing operational functions within the station. Evaluate and oversee customer service procedures to ensure safety, regulatory compliance, and operational standards are maintained. Create, maintain, and manage training records in accordance with company, airline, and FAA regulations. Conduct training on required programs, including Hazardous Materials (HazMat) recognition, security procedures, ACAA compliance, and other regulatory requirements. Train employees on airline-specific policies and procedures related to customer service and station operations. Support the Training Department in achieving operational and corporate goals. Assist in the development and improvement of training programs and overall service delivery. Provide operational support to station leadership during periods when training classes are not in session. Communicate effectively, both verbally and in writing, with trainees, team members, and management. Support station operations, training initiatives, and special projects as assigned. Perform additional duties as assigned by the Station Manager. Minimum Requirements Must successfully pass a ten (10) year background check. Must successfully complete a pre-employment drug screening. Must be legally authorized to work in the United States in accordance with the Immigration Reform and Control Act of 1986. Competency and Behavioral Expectations Successful candidates will demonstrate: A positive, cooperative, and professional attitude toward colleagues and customers. Reliability, accountability, and dependability in fulfilling job responsibilities. Strong attention to detail and commitment to safety and compliance. The ability to maintain composure and professionalism in high-pressure environments. Openness to feedback and adaptability in a dynamic work environment. Initiative and the ability to work independently with minimal supervision. Persistence and problem-solving abilities when faced with operational challenges. Sensitivity to the needs of coworkers and customers, demonstrating respect and teamwork. A willingness to take on responsibilities and embrace new challenges. Physical Requirements The physical demands described here are representative of those required to successfully perform the essential functions of this position. Must be able to lift and carry up to 70 pounds. Must be able to lift a 70-pound suitcase from the floor to a height of 18 inches. Must be able to carry a 70-pound suitcase up to 25 feet. Ability to perform repetitive physical movements, including bending, squatting, kneeling, crawling, twisting, and lifting. Ability to stand for extended periods, up to four hours at a time. Must possess sufficient vision, mobility, and dexterity to safely perform job duties. Work Environment This position operates within an airport environment, both indoors and outdoors. Exposure to varying weather conditions, including extreme heat, cold, wind, and precipitation. Exposure to high noise levels typical of airport ramp and terminal environments. Must be willing to work flexible schedules, including nights, weekends, and holidays. Travel Requirements Occasional travel may be required for: Company training events Industry conferences Operational support at other stations Travel may include day trips, overnight stays, or multi-day assignments. The employee's signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Signature: ___________________

Airline Customer Service Station Training Instructor

Trego-Dugan Aviation Inc

<div>
 Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
 
 
 Number of weekly hours may increase or decrease due to seasonal flight changes.
 
 
 
 General Purpose Of Job (s)
 
 
 
 
 Passenger Service Agent
 
 
 
 This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.
 
 
 Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
 
 
 Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
 
 
 Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
 
 
 Ensures FAA, Airline, and airport regulations are followed.
 
 
 Enforces safety/security measures and protects sensitive zones.
 
 
 Assists Customers with special needs, i.e., Customers who need assistance in boarding.
 
 
 Ad hoc assignments as requested by the Lead or Supervisor
 
 
 Completing sales reports
 
 
 Excellent communication skills
 
 
 Able to read and write English, bilingual skills are a plus.
 
 
 Ability to work efficiently under time constraints.
 
 
 Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
 
 
 Must be well-groomed.
 
 
 Other duties as assigned.
 
 
 
 Competency/Behavioral Requirements
 
 
 
 Be pleasant with others on the job and display a good-natured, cooperative attitude.
 
 
 Be reliable, responsible, and dependable, and fulfill obligations.
 
 
 Attention to Detail
 
 
 Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
 
 
 Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.
 
 
 Willingness to take on responsibilities and challenges.
 
 
 Be sensitive to others' needs and feelings, and be understanding and helpful on the job.
 
 
 Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.
 
 
 
 Physical Demands
 
 
 
 Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the position's essential functions.
 
 
 
 Work Environment
 
 
 
 Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
 
 
 
 Other Requirements And Qualifications
 
 
 
 Education: High School diploma or equivalent
 
 
 Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
 
 
 Knowledge: Possess basic computer skills with the ability to type 25 wpm
 
 
 Must be at least 18 years old.
 
 
 Must have a valid driver&rsquo;s license.
 
 
 Must pass a ten (10) year background check and pre-employment drug test.
 
 
 Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
 
 
 Attend and complete the required training.
 
 
 Read and write English.
 
 
 
 MUST be able to work a flexible schedule, including nights, weekends, and holidays.
 
</div>

Part-Time Airline Passenger Service Agents $19.35hr

SingleLiving

<div>
 
 Reports To
 
 
 
 Station Manager or Lead Station Agent
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proficient in customer service (above wing) and ramp duties (below wing).
 </li>
 <li>
 Strong customer service skills with solid examples.
 </li>
 <li>
 Ability to lift at least 50 pounds consistently.
 </li>
 <li>
 Flexible schedule availability, including weekends, nights, and holidays.
 </li>
 <li>
 Ability to remain calm in adverse conditions.
 </li>
 <li>
 Strong multitasking abilities.
 
 
 </li>
 </ul>
 
 Duties and Responsibilities:
 
 
 
 These shall include, but are not limited to the following:
 
 
 <ul>
 <li>
 Keeping the station orderly and clean.
 </li>
 <li>
 Keeping all equipment in working order and reporting if repairs need to be made.
 </li>
 <li>
 Ensuring safety practices are being followed and reporting hazardous conditions.
 </li>
 <li>
 Ensuring safety and security regulations are met when passengers access the tarmac for aircraft boarding and deplaning.
 </li>
 <li>
 Maintaining currency on all training requirements.
 </li>
 <li>
 Conducting GSC or CRO duties, after receiving and successfully passing training.
 </li>
 <li>
 Complying with local airport, FAA, and TSA policies.
 </li>
 <li>
 Loading catering supplies and equipment as needed.
 </li>
 <li>
 Removing trash and straightening cabin when applicable.
 </li>
 <li>
 Assisting with station opening and closing.
 </li>
 <li>
 Checking in passengers and baggage. Maintain confidentiality of passenger's flight and personal information.
 </li>
 <li>
 Following security procedures.
 </li>
 <li>
 Performing Cargo Load Report procedures.
 </li>
 <li>
 Enplaning and deplaning passengers.
 </li>
 <li>
 Aircraft security search procedures.
 </li>
 <li>
 Ensuring all monies are accounted for, secured and deposited per Company procedures.
 </li>
 <li>
 For those that operate ground equipment, any restrictions noted on the license will also apply when operating Companyowned vehicles.
 </li>
 <li>
 General ground handling of aircraft, baggage and other ground operations.
 </li>
 <li>
 Handling aircraft operation while it&rsquo;s on the ground.
 </li>
 <li>
 Marshalling aircraft for parking and departure; wingwalking if assigned.
 </li>
 <li>
 Loading and unloading baggage; carryon and checked baggage.
 </li>
 <li>
 Ground equipment operation.
 
 
 </li>
 </ul>
 
 Who Should Apply:
 
 
 
 <ul>
 <li>
 College and University students seeking summer work.
 </li>
 <li>
 Adventurous, adaptable, and curious individuals.
 </li>
 <li>
 Anyone who wants a memorable, meaningful summer experience.
 
 
 </li>
 </ul>
 Ready for Summer You&rsquo;ll Never Forget?
 
 
 Join Aleutian Airways and spend your summer doing something extraordinary.
</div>

Seasonal Station Agent - Anchorage

<div>Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
Number of weekly hours may increase or decrease due to seasonal flight changes.<div><div><div><div><div> 
General Purpose of Job:
The Ramp Service Agent is responsible for handling customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operating ground service equipment (GSE), meeting arriving flights and servicing departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other assigned duties.
Essential Duties and Responsibilities:<ul><li>
Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary, and aircraft cleaning activities.</li><li>
Move luggage and comail of various weights and dimensions to and from aircraft and airport luggage receiving area.</li><li>
Load and unload baggage, luggage, and comail.</li><li>
Operate ground equipment, including tugs and belt loaders.</li><li>
Marshal aircraft to and from gates.</li><li>
Provide proper handling of baggage requiring special care.</li><li>
Service aircraft lavatories.</li><li>
Perform aircraft interior cleaning.</li><li>
Responsible for aircraft security searches and commissary security searches.</li><li>
Ensure ramp areas are safe and free of FOD and that all ground equipment is maintained correctly.</li><li>
Follow safety regulations, including properly using ground equipment and wearing proper safety items.</li><li>
Able to communicate using a two-way radio.</li></ul> 
Competency/Behavioral Requirements:<ul><li>
Be pleasant with others on the job and display a good-natured, cooperative attitude</li><li>
Be reliable, responsible, and dependable, and fulfill obligations.</li><li>
Attention to Detail</li><li>
Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations</li><li>
Accept criticism and deal calmly and effectively with high stress situations, be open to change (positive or negative), and to considerable variety in the workplace</li><li>
Willingness to take on responsibilities and challenges</li><li>
Be sensitive to others' needs and feelings, and be understanding and helpful on the job</li><li>
Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done</li></ul>
Physical Demands:
Must be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the position's essential functions.
Work Environment:
Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.
Other Requirements and Qualifications:
Education: High School diploma or equivalent
Experience: No experience necessary, will train
Knowledge: Basic computer skills
 Must be at least 18 years old.
Must have a valid driver&rsquo;s license
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Attend and successfully complete the required training
Read and write English.
MUST be able to work a flexible schedule including nights, weekends, and holidays.</div></div></div></div></div></div>

Part-Time Airline Ramp Service Agent Flight Benefits $19.35 hr

SkyWest Airlines

<div>About SkyWest:

SkyWest Airlines is the career destination for more than 12,000 professionals who are literally &quot;going places&quot; with their careers.
SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of &quot;America&rsquo;s Best Employers&quot; by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.
While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in positive directions. Bring your positive attitude, skills, and commitment to the SkyWest team and take your career to new heights!
Primary Job Duties:
<div>
Airport agents are primarily responsible for ensuring excellent customer service while performing a variety of tasks, including but not limited to ticketing and rebooking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more.</div><div> 
</div><div>As a SkyWest employee, you&rsquo;ll enjoy a variety of benefits such as worldwide flight benefits for you and your family, shift-trade flexibility, 401(k) match, profit sharing, working in a great team atmosphere, and the potential to advance within the company.</div><div></div><div> 
Responsibilities</div> 
<div></div><ul><li>
Load/unload customer luggage, airfreight, and company mail on/off aircraft</li><li>
Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and rebook passengers all in a prompt and friendly manner</li><li>
Escort passengers and special-needs customers safely and courteously</li><li>
Marshal aircraft in and out of the ramp area</li><li>
This position requires you to work outside in all weather conditions</li><li>
Service aircraft as needed</li><li>
Other duties as assigned</li></ul>
Minimum Requirements:
<ul><li>Be at least 18 years of age</li><li>
Possess a valid, unrestricted state-issued driver&rsquo;s license</li><li>
Have a high school diploma or GED</li><li>
Pass a background check and drug screening</li><li>
Legally authorized to work in the United States without sponsorship</li><li>
Basic knowledge of fundamental computer programs for record-keeping and baggage routing</li><li>
Lift 50 lbs. with or without reasonable accommodation
</li><li>Adaptability to changing priorities and time management skills
</li><li>Strong teamwork and collaboration skills</li><li>
This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays</li><li>
This is a part-time position, starting at $14.50 an hour</li></ul>
Physical and Other Requirements:
<ul><li>This is not a Department of Transportation safety-sensitive position</li></ul><div>
Please complete the online application. Qualified applicants will be contacted.</div></div>

Airport Agent - LYH

<div>
 
 About SkyWest
 
 
 
 SkyWest Airlines is the career destination for more than 12,000 professionals who are literally "going places" with their careers.
 
 
 SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America&rsquo;s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.
 
 
 While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in positive directions. Bring your positive attitude, skills and commitment to the SkyWest team and take your career to new heights!
 
 
 
 Primary Job Duties
 
 
 
 Airport agents are primarily responsible for ensuring excellent customer service while performing a variety of tasks, including but not limited to ticketing and re-booking passengers, boarding flights, assisting passengers with special needs, resolving customer concerns, and more.
 
 
 As a SkyWest employee, you&rsquo;ll enjoy a variety of benefits such as worldwide flight benefits for you and your family, shift trade flexibility, 401(k) match, profit sharing, working in a great team atmosphere, and the potential to advance within the company.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Load/unload customer luggage, airfreight, and company mail on/off aircraft
 </li>
 <li>
 Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and re-book passengers all in a prompt and friendly manner
 </li>
 <li>
 Escort passengers and special needs customers safely and courteously
 </li>
 <li>
 Marshal aircraft in and out of the ramp area
 </li>
 <li>
 Service aircraft as needed
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Minimum Requirements
 
 
 
 <ul>
 <li>
 Be at least 18 years of age
 </li>
 <li>
 Possess a valid unrestricted state-issued driver&rsquo;s license
 </li>
 <li>
 Have a High School Diploma or completion of a GED
 </li>
 <li>
 Pass a background check and drug screening
 </li>
 <li>
 Legally authorized to work in the United States without sponsorship
 </li>
 <li>
 Basic knowledge of fundamental computer programs for record-keeping and baggage routing
 </li>
 <li>
 Ability to lift 50 lbs. with or without reasonable accommodation
 </li>
 <li>
 Adaptability to changing priorities and time management skills
 </li>
 <li>
 Strong teamwork and collaborations skills
 </li>
 <li>
 This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
 </li>
 <li>
 Part-time and full-time positions may be available
 </li>
 <li>
 Starting at $16 per hour
 
 
 </li>
 </ul>
 
 Physical And Other Requirements
 
 
 
 <ul>
 <li>
 This is not a Department of Transportation safety-sensitive position
 </li>
 <li>
 #zr
 </li>
 <li>
 #SWA123
 
 
 </li>
 </ul>
 Please complete the online application. Qualified applicants will be contacted.
</div>

Airport Agent - LNS

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Passenger Service Agent (Delta) - MDT

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