airport customer service

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
 
Job Summary: 
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor- BMI

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
  
 We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
  
 No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Delta Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. </li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. </li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. </li>
<li>Push wheelchairs with passengers through all areas of the airport. </li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Agent - MVY

GAT Airline Ground Support

GAT is seeking dynamic individuals to join its team of aviation professionals.
 Classification: Variable Hour, Non-Exempt
 Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
 
Job Responsibilities: 
<ul>
<li>Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment</li>
<li>Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;</li>
<li>Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met</li>
<li>Responsible for equipment and ensuring its safe and efficient operating status;</li>
<li>Confer with other supervisors and managers to coordinate activities with other departments;</li>
<li>Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;</li>
<li>Ability to comply with attendance/tardiness standards.</li>
<li>Able to perform under pressure and within fixed time constraints</li>
<li>Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags</li>
<li>Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations</li>
<li>Ensure crews are being briefed before flights on positions to take and how flight will work</li>
<li>Other duties as assigned</li>
</ul>
Requirements: 
<ul>
<li>Strong understanding of Airline Customer Service</li>
<li>Experience in the Airport Ground Handling business.</li>
<li>Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel</li>
<li>Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).</li>
<li>A proven track record in supervising a business unit.</li>
<li>Experience in operational planning and resource allocation.</li>
<li>Working knowledge of GSE maintenance issues.</li>
<li>Experience and understanding of commercial issues in aviation.</li>
<li>Must have a High School diploma, GED</li>
<li>Must be at least 18 years of age</li>
<li>Capable of processing information in a timely manner</li>
<li>Must have and maintain a Valid Driver's License</li>
<li>Able to proficiently speak, read, and write in English</li>
<li>Basic computer literacy</li>
<li>Previous ramp or airline experience</li>
<li>Must successfully complete all training requirements and maintain certifications throughout employment</li>
<li>Must clear an FBI fingerprint background check</li>
<li>Must successfully complete all required training</li>
</ul>
Physical Requirements: 
<ul>
<li>Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time</li>
<li>Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively</li>
<li>Must be physically fit to perform the duties of the job</li>
<li>Willing to work outside in all types of weather conditions with exposure to loud noises</li>
<li>Specific Working Hours</li>
<li>Must be able and flexible to work variable shifts, weekends, and holidays</li>
<li>Specific shifts to be determined</li>
<li>Must be able to work extended hours on short notice during non-routine operations</li>
</ul>
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
 
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

Airport Customer Service Supervisor

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
 
Job Summary: 
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Delta Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor (JetBlue)- MVY

Envoy Air

<div>Overview:

Come and work for Envoy Air, an American Airlines Group Company, at Jackson Hole Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. 
We are hiring immediately, with no experience required! 
Pay rate: $26.93/ HR (includes $3.00 seasonal premium)
Responsibilities:

What&rsquo;s in it for you?<ul><li>
Travel for free with your family and friends on flights across the American Airlines global network.</li><li>
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.</li><li>
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.</li><li>
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.</li><li>
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.</li><li>
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.</li></ul>
What you will be doing!<ul><li>
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger&rsquo;s trip. Don&rsquo;t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.</li><li>
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.</li><li>
No time for the gym? No problem! You will get a good workout in while lifting the customers&rsquo; bags onto the belt and seeing them off to their destination.</li><li>
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!</li></ul><div>
#envoyoversight</div>
Qualifications:
<div>
Requirements:</div><ul><li>
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.</li><li>
18 years or older.</li><li>
High school diploma, GED, or international equivalent.</li><li>
Ability to pass a pre-employment drug screen and background check.</li><li>
Authorized to work in U.S. without sponsorship.</li></ul>
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos 
Envoy Air is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.</div>

Airport Agent - Customer Service

Hawaii HIS Corporation

■Description/業務内容The Airport Customer Service Supervisor is responsible for various tasks to support customers in having the best stay possible in Hawaii. This person will report to managers who have their backs and support their tasks, actively participate as a guest relations coordinator, lead a leadership role, and train existing and new coordinators, and monitor how we can improve our work and suggest it to managers. Some office support includes inventory tracking, purchase requests, and ensuring the team can work in a tidy, clean environment.Essential Duties:<ul><li>Performs training and on-boarding of new and transfer staff</li><li>Ensures adequate staffing levels</li><li>Assesses guest issues and works to improve overall process and procedures as seen fit</li><li>Makes suggestions on improving processes and increasing sales</li><li>Rectifies minor issues by analyzing the situation and putting out fires</li><li>Reports major issues to management to resolve and assists management to develop methods to avoid issues of the same nature in the future</li><li>Performs general clerical duties</li><li>Organizes and coordinates necessary supplies</li><li>Maintain good communication and work relationships inter-departmentally</li><li>Always be aware of the staff's situation and respond promptly.</li><li>Keep update the inventory and log for the lounge stock including liquor is up to date.</li><li>Being a signatory of the airport badge and make sure to be in compliant.</li><li>Other duties the company assigns</li></ul>【主な業務内容】<ul><li>新入社員研修の実施</li><li>システムの改善と売上増加に関する提案を行う</li><li>チーム内で良好なコミュニケーションの維持する</li><li>スタッフの状況を常に把握し、迅速に対応する</li><li>ラウンジ内の酒類を含む在庫の管理業務</li><li>一般的な事務業務</li></ul>■Work Location/勤務地・Daniel K. Inouye International Airport（ダニエル・K・イノウエ国際空港）・Address：300 Rodgers Boulevard, Honolulu, HI 96819■Hours/勤務時間【フルタイム】・土日祝日を含む週5日出勤、1日8時間勤務（＋昼食休憩1時間）■Work Conditions<ul><li>Indoors under regular office/lounge conditions; outdoors in all types of weather.</li><li>Shifts schedule, including Saturdays, Sundays and Holidays.</li><li>Requires considerable walking and standing for the arrival duties.</li><li>Occasionally early morning shifts are scheduled.</li></ul>■Benefits/福利厚生（※）<ul><li>Health Insurance: Medical/Vision/Drug (HMSA)、Dental（HDS）</li><li>Commuting Assistance</li><li>Employee Discount</li><li>401(k)、FSA、AFLAC</li></ul>■Requirements/応募資格<ul><li>10 years in customer relations supervisory positions</li><li>Customer oriented, professional, and able to respond/decide quickly</li><li>Act in accordance with the company&rsquo;s wishes.</li><li>Able to lift up to 30 lb</li><li>Background check necessary for obtaining airport badges.</li><li>Team player</li><li>Bilingual both Japanese and English preferred</li></ul>・Must be able to commute to the above work location at the time of interview or at the start of work.　面接時または勤務開始時に上記勤務地への通勤が可能な方・Must be able to communicate nicely and friendly with our customers and staff both in Japanese and English.　当社のお客様やスタッフと日本語、英語両方での丁寧なコミュニケーションができる方・Applications and inquiries will only be accepted from individuals who have status that allows them to work in the U.S. without our visa sponsorship or without any limitation. ご応募とお問い合わせは、当社のビザスポンサーなしに米国内での就労可能なステイタスをお持ちの方に限ります　・We do not accept applications from J-1 visa holders. （J-1ビザのご応募はご遠慮ください）※We will contact those applicants whose resumes have passed initial screening for the interviews.　面接通知は、書類選考を通った方にのみ応募より2週間以内にご連絡いたします。Pay: $23.24 - $34.85 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to commute/relocate:<ul><li>Honolulu, HI 96819: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you available to work shifts on either one weekend and federal holidays?</li></ul>Language:<ul><li>Japanese (Required)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li></ul>Work Location: In person

Daniel K. Inoue Airport Customer Service Supervisor(Japanese-English Bilingual, Full-Time)

United Ground Express

Airport Agent - $17/hr Key responsibilities <ul><li>Greeting passengers and providing a seamless check-in and ticketing experience</li><li>Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees</li><li>Ensure passenger information is processed accurately and flights are sent out on time</li><li>Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions</li><li>May work in the Baggage Service Office to track the location of baggage and handle passenger questions</li><li>Comfortable working with computers, mobile devices, and new technologies</li><li>Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage</li><li>Maintaining composure while managing customer challenges</li><li>Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift</li><li>Cleaning of the interior of the aircraft</li><li>Read and interpret checked baggage tags, and cargo labels</li><li>Prepping and securing the aircraft for the next flight</li><li>Use radio electronic devices to communicate with co-workers or flight crew</li><li>Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies</li></ul>Qualifications and minimum requirements <ul><li>Must be at least 18 years old</li><li>Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check</li><li>Successful completion of pre-employment process which may include but not be limited to; drug screen, hearing and vision check</li><li>Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need.</li><li>Comfortable working with computers, mobile devices, and new technologies</li><li>Must be able to use radio electronic devices to communicate with co-workers or flight crew</li><li>Must be able to read, write, fluently speak, and understand the English language</li><li>Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.</li><li>Able to perform a variety of physical activities including Pushing, bending, stooping, climbing, and working in tight spaces</li><li>Authorized to work in the United States without sponsorship</li></ul>What we provide <ul><li>Competitive benefits</li><li>Competitive wages</li><li>Earned Paid Time off</li><li>Discounted travel for you and your immediate family</li><li>Career advancement opportunities</li></ul>United Ground Express is an equal opportunity employer. We provide equal opportunity to all employees and applicants without regard to age, citizenship, color, disability, gender identity, genetic information, national origin, pregnancy, race, religion, sexual orientation, or veteran status (or any other protected category under applicable law). ADA Specifications <ul><li>Ability to operate a computer to enter and retrieve data</li><li>Ability to utilize radio equipment for communications</li><li>Ability to lift up to 70lbs on a consistent basis</li><li>Ability to pass all pre-screening clearances applicable to position qualifications</li></ul>STL Louis Lambert International Airport Missouri Pay: $17.00 per hour Benefits: <ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Airport Agent - Customer Service & Ramp (Part-Time) (STL)

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