airport customer service

GAT Airline Ground Support

Job Summary
<br>As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.</li>
<li>Must be able to announce both incoming and outbound flights.</li>
<li>Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.</li>
<li>Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.</li>
<li>Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.</li>
<li>Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.</li>
<li>Able to stand and work in one location for up to four hours at a time.</li>
<li>You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.</li>
<li>Work independently without direct supervision.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Must be at least 18 years of age</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, speak, and understand the English language.</li>
<li>Ability to stand for long periods of time</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Possess entry-level computer skills</li>
<li>Occasionally lift bags or items weighing between 50 and 70 pounds</li>
<li>Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law</li>
<li>Must be able to work nights, weekends, and holidays</li>
</ul>


Airport Customer Service Agent

Fast Park & Relax

<div><h1 class="jobSectionHeader"><div><b>Parking Guest Ambassador &ndash; Fast Park &amp; Relax</b></div></h1><p><b>
$12.25/hour</b></p><p><b>
Shifts:</b></p><ul><li><b>
4pm - 12am, 8am - 4pm and 12am - 8am (please specify your availability on your application)</b></li></ul><p></p><h2 class="jobSectionHeader"><div><b>
About the Role</b></div></h2><p>
Fast Park &amp; Relax is seeking a dependable, customer‑focused <b>Parking Guest Ambassador</b> to help manage parking operations and support guests throughout their parking experience. This position is essential to maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service to all customers.</p><p></p><h2 class="jobSectionHeader"><div><b>
Job Purpose</b></div></h2><p>
To effectively coordinate and oversee parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and ensuring a safe, clean, and well‑managed environment.</p><p></p><h2 class="jobSectionHeader"><div><b>
Key Responsibilities</b></div></h2><ul><li>
Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions</li><li>
Monitor parking lots to ensure efficient space usage and prevent congestion</li><li>
Enforce parking rules, including time limits and prohibited parking areas</li><li>
Respond to customer questions about parking availability, directions, and regulations</li><li>
Assist customers with parking‑related issues (lost tickets, lockouts, etc.)</li><li>
Communicate regularly with parking team members to ensure smooth operations</li><li>
Operate parking equipment, including gates, ticket dispensers, and payment systems</li><li>
Prepare reports on parking occupancy, revenue, and incident activity</li><li>
Maintain a clean, organized work area and ensure the safety and security of parking facilities</li><li>
Perform other related duties as assigned</li></ul><p></p><h2 class="jobSectionHeader"><div><b>
Employee Benefits</b></div></h2><p>
Fast Park &amp; Relax offers a strong, competitive benefits package, including:</p><ul><li>
Medical (PPO or HDHP)</li><li>
Dental</li><li>
Vision</li><li>
Health Savings Account (HSA)</li><li>
Basic Life / AD&amp;D</li><li>
Supplemental Life / AD&amp;D</li><li>
Disability Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
401(k) Retirement Savings Plan</li><li>
Paid Time Off (PTO)</li><li>
Holiday Pay</li></ul><p></p><h2 class="jobSectionHeader"><div><b>
Ideal Candidate</b></div></h2><ul><li>
Customer‑service oriented</li><li>
Reliable and able to work overnight/weekend shifts</li><li>
Excellent communicator</li><li>
Comfortable working outdoors and on your feet</li><li>
Able to multitask in a fast‑moving environment</li></ul><p></p><h2 class="jobSectionHeader"><div><b>
Join Our Team!</b></div></h2><p>
If you enjoy helping guests, keeping operations running smoothly, and being part of a supportive and dynamic team, we encourage you to apply for our <b>Parking Guest Ambassador</b> position.</p><p>
</p><div>Required Education:<br>
<ul><li>High School Diploma or GED equivalent or an equivalent combination of education and experience.</li></ul></div><div>
Required Experience:<br>
<ul><li>Minimum of one year of experience in dispatching, customer service or a related field.</li><li>Experience handling high-volume phone calls and radio communications.</li><li>Experience working in a fast-paced environment and managing multiple tasks simultaneously.</li></ul></div><div>
Required Skills and Abilities:<br>
<ul><li>Excellent communication skills (verbal and written).</li><li>Strong interpersonal skills and ability to maintain professionalism with diverse individuals.</li><li>Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.</li><li>Proficient in basic math and computer skills.</li><li>Ability to read and interpret maps and directions.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work independently and as part of a team.</li><li>Ability to adapt to changing priorities and meet deadlines.</li><li>Knowledge of parking procedures (preferred).</li><li>Ability to operate two-way radios and other communication equipment.</li><li>Ability to maintain accurate records and documentation.</li><li>Ability to lift and move up to 25 pounds.</li><li>Ability to climb, balance, stoop, kneel, crouch or crawl as needed.</li><li>Ability to understand and follow written and verbal instructions.</li><li>Ability to communicate effectively in English (both written and spoken).</li><li>Ability to pass a background check and drug screening.</li></ul></div></div>

Airport Customer Service

Park Place

<div><h1 class="jobSectionHeader"><div><b>Parking Guest Ambassador &ndash; Park Place</b></div></h1><p><b>
$16.00/hour</b></p><p><b>
Shifts:</b></p><ul><li><b>
4pm - 12am (including weekends)</b></li></ul><p></p><h2 class="jobSectionHeader"><div><b>
About the Role</b></div></h2><p>
Fast Park &amp; Relax is seeking a dependable, customer‑focused <b>Parking Guest Ambassador</b> to help manage parking operations and support guests throughout their parking experience. This position is essential to maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service to all customers.</p><p></p><h2 class="jobSectionHeader"><div><b>
Job Purpose</b></div></h2><p>
To effectively coordinate and oversee parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and ensuring a safe, clean, and well‑managed environment.</p><p></p><h2 class="jobSectionHeader"><div><b>
Key Responsibilities</b></div></h2><ul><li>
Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions</li><li>
Monitor parking lots to ensure efficient space usage and prevent congestion</li><li>
Enforce parking rules, including time limits and prohibited parking areas</li><li>
Respond to customer questions about parking availability, directions, and regulations</li><li>
Assist customers with parking‑related issues (lost tickets, lockouts, etc.)</li><li>
Communicate regularly with parking team members to ensure smooth operations</li><li>
Operate parking equipment, including gates, ticket dispensers, and payment systems</li><li>
Prepare reports on parking occupancy, revenue, and incident activity</li><li>
Maintain a clean, organized work area and ensure the safety and security of parking facilities</li><li>
Perform other related duties as assigned</li></ul><p></p><h2 class="jobSectionHeader"><div><b>
Employee Benefits</b></div></h2><p>
Fast Park &amp; Relax offers a strong, competitive benefits package, including:</p><ul><li>
Medical (PPO or HDHP)</li><li>
Dental</li><li>
Vision</li><li>
Health Savings Account (HSA)</li><li>
Basic Life / AD&amp;D</li><li>
Supplemental Life / AD&amp;D</li><li>
Disability Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
401(k) Retirement Savings Plan</li><li>
Paid Time Off (PTO)</li><li>
Holiday Pay</li></ul><p></p><h2 class="jobSectionHeader"><div><b>
Ideal Candidate</b></div></h2><ul><li>
Customer‑service oriented</li><li>
Reliable and able to work overnight/weekend shifts</li><li>
Excellent communicator</li><li>
Comfortable working outdoors and on your feet</li><li>
Able to multitask in a fast‑moving environment</li></ul><p></p><h2 class="jobSectionHeader"><div><b>
Join Our Team!</b></div></h2><p>
If you enjoy helping guests, keeping operations running smoothly, and being part of a supportive and dynamic team, we encourage you to apply for our <b>Parking Guest Ambassador</b> position.</p><div>
Required Education:<br>
<ul><li>High School Diploma or GED equivalent or an equivalent combination of education and experience.</li></ul></div><div>
Required Experience:<br>
<ul><li>Minimum of one year of experience in dispatching, customer service or a related field.</li><li>Experience handling high-volume phone calls and radio communications.</li><li>Experience working in a fast-paced environment and managing multiple tasks simultaneously.</li></ul></div><div>
Required Skills and Abilities:<br>
<ul><li>Excellent communication skills (verbal and written).</li><li>Strong interpersonal skills and ability to maintain professionalism with diverse individuals.</li><li>Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.</li><li>Proficient in basic math and computer skills.</li><li>Ability to read and interpret maps and directions.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work independently and as part of a team.</li><li>Ability to adapt to changing priorities and meet deadlines.</li><li>Knowledge of parking procedures (preferred).</li><li>Ability to operate two-way radios and other communication equipment.</li><li>Ability to maintain accurate records and documentation.</li><li>Ability to lift and move up to 25 pounds.</li><li>Ability to climb, balance, stoop, kneel, crouch or crawl as needed.</li><li>Ability to understand and follow written and verbal instructions.</li><li>Ability to communicate effectively in English (both written and spoken).</li><li>Ability to pass a background check and drug screening.</li></ul></div></div>

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
<br><br>
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
<br><br>
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
<br><br>
<b>Job Summary:</b><br>
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
<br><br>
<b>Benefits:</b><br>
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
<b>Job Duties:</b><br>
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
<b>Physical requirements:</b><br>
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
<b>Working conditions:</b><br>
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>


Airport Customer Service Agent - ATW

Airport Customer Service Supervisor - MYR Frontier

Airport Customer Service Supervisor - MYR Breeze

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
<br><br>
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
<br><br>
<b>Job Summary:</b><br>
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
<br><br>
<b>Benefits:</b><br>
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
<b>Job Duties:</b><br>
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
<b>Preferred Qualifications:</b><br>
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
<b>Physical requirements:</b><br>
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
<b>Working conditions:</b><br>
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>


Airport Customer Service Supervisor - ROA

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