airport customer service representative

Menzies Aviation LATAM

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
 
 
 <ul>
 <li>
 $20.00 per hour
 </li>
 <li>
 Frontier Flight Benefits
 </li>
 <li>
 $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
 </li>
 <li>
 $40 Monthly Travel voucher or Free Parking Pass
 </li>
 <li>
 Sales commission for agents compliant with the policy are paid on a monthly basis.
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport with a positive attitude
 </li>
 <li>
 Interpret identification labels along with baggage and cargo routing tags.
 </li>
 <li>
 Host self-service kiosks
 </li>
 <li>
 Ensure that all work areas are organized..
 </li>
 <li>
 Ensure the safe and secure operations.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Pass all pre-employment testing including a drug screen, FBI background, and employment history.
 </li>
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 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
 </li>
 <li>
 Prior Customer Service Experience Strongly Preferred
 </li>
 <li>
 Intermediate Computer Skills Required
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Advancement Opportunities
 </li>
 <li>
 Frontier Airlines Flight Benefits
 </li>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 401K Savings Plan
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Pet Discount Coverage and Pet Insurance Plan
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $40.00 Monthly Bus/Train Voucher or Free Airport Parking
 
 
 </li>
 </ul>
 
 Safety, Security and Compliance
 
 
 
 All employees have a responsibility and duty whilst at work to:
 
 
 <ul>
 <li>
 Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
 </li>
 <li>
 Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
 </li>
 <li>
 Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
 </li>
 <li>
 Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
 </li>
 <li>
 Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
 </li>
 <li>
 Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
 </li>
 <li>
 Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
 </li>
 <li>
 Fully understand the company health and safety policy.
 </li>
 <li>
 Attend training courses as may be arranged by the Company.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
 
 
 This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
 
 
 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
</div>

Passenger Service Agent

Maximus Global Services

<div>
 Join us for a JOB FAIR on February 26, 2026!!!An opportunity to interview for the open positions and start the new hire process, if chosen?
 
 
 LOCATION:
 
 
 Holiday Inn and Suites Atlanta Airport-North -
 
 
 1380 Virginia Avenue, Atlanta, GA 30344
 
 
 <ul>
 <li>
 Please bring two forms of identification.
 
 
 </li>
 </ul>
 We are seeking for Passenger Service Agent to p
 
 
 rovide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Paid Time Off (for FT positions)
 </li>
 <li>
 Paid Training
 </li>
 <li>
 401(k) Retirement Plan
 </li>
 <li>
 Medical, dental, vision benefits
 </li>
 <li>
 Referral Bonus
 </li>
 <li>
 Recognition and Rewards Program
 </li>
 <li>
 Career growth
 
 
 </li>
 </ul>
 
 Essential Functions
 
 
 
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
 </li>
 <li>
 Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
 </li>
 <li>
 Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 Teamwork Orientation
 </li>
 <li>
 Stress Management
 </li>
 <li>
 Ethical Conduct
 </li>
 <li>
 Good Communication
 </li>
 <li>
 Customer/Client Focus
 
 
 </li>
 </ul>
 Work Environment
 
 
 This job operates at an airport setting
 
 
 (inside terminal).
 
 
 Physical Demands
 
 
 This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds
 
 
 or more.
 
 
 Position Type and Expected Hours of Work
 
 
 This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).
 
 
 
 Required Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED.
 
 
 </li>
 </ul>
 
 Additional Eligibility Qualifications
 
 
 
 <ul>
 <li>
 Must exhibit exceptional customer service
 </li>
 <li>
 As a condition of employment, employee must successfully complete a background investigation.
 </li>
 <li>
 Must be able to read, write and speak English, Hindu or Arabic.
 </li>
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 Maintain a relationship with both employees and clients
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 Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
 </li>
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 Must be able to read and understand all operating and airport procedures and instructions.
 </li>
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 Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
 </li>
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 Great grooming and presentation
 </li>
 </ul>
</div>

Passenger Service Agent - JOB FAIR! FEB 26, 2026 (HOLIDAY INN)

Grupo EULEN

<div>JOB OVERVIEW

The Customer Service Agent is responsible for managing customer queries and complaints. The Customer Service Agent will be assisting passengers on airfares, assuring communication delivery is of high standards of airport service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:
<ul>
<li>Perform a variety of duties involving guest contact and delivering high standards of service in an airport airline environment</li>
<li>Must be able to communicate well in a one-on-one environment while maximizing guest satisfaction</li>
<li>Must be able to read and interpret all online and manual reference material</li>
<li>Assist guests with quoting airfares and schedules, booking reservations, issuing tickets, tagging baggage and check-in flights</li>
<li>Resolve complicated travel itineraries</li>
<li>Acknowledge and respond promptly to customer inquiries</li>
<li>Passport and visa handling and inspection</li>
<li>Well organized, articulate, dependable, punctual, and reliable.</li>
<li>Communicate and coordinate with colleagues as necessary</li>
<li>Communicate via radio, fax, phones in a professional manner</li>
<li>Ensure customer satisfaction and provide professional customer support</li>
<li>Other duties may be assigned</li>
</ul>
 EXPERIENCE
<ul>
<li>Must have customer service experience</li>
</ul>
SKILL and/or ABILITIES
<ul>
<li>Ability to speak and understand English</li>
<li>Excellent communication skills</li>
<li>Strong self-organization and self-management skills, with an emphasis on self-initiation and follow through</li>
<li>Must be able to stand, lift, bend, push, and pull for extended periods of time</li>
<li>Must be professional appearance and adhere to company grooming/uniform policy</li>
<li>Ability to work rotating shifts including nights, holidays, and weekends, and be able to report to work on a regular and timely basis</li>
<li>Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.</li></ul> 


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, and comprehend the English language, stand for long periods of time, be able to lift approximately 40 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance. 


EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law</div>

GAT Airline Ground Support

Job Summary
 As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
 
Responsibilities: 
<ul>
<li>Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.</li>
<li>Must be able to announce both incoming and outbound flights.</li>
<li>Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.</li>
<li>Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.</li>
<li>Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.</li>
<li>Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.</li>
<li>Able to stand and work in one location for up to four hours at a time.</li>
<li>You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.</li>
<li>Work independently without direct supervision.</li>
</ul>
Requirements: 
<ul>
<li>Must be at least 18 years of age</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, speak, and understand the English language.</li>
<li>Ability to stand for long periods of time</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Possess entry-level computer skills</li>
<li>Occasionally lift bags or items weighing between 50 and 70 pounds</li>
<li>Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law</li>
<li>Must be able to work nights, weekends, and holidays</li>
</ul>

Airport Customer Service Agent

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

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