airport customer service supervisor

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.
 
Job Summary: 
Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (CA Employees are paid bi-weekly)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Leading a team of agents in customer service duties.</li>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.</li>
<li>Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma, GED or equivalent education.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>One year of relevant work experience in the aviation or ground handling services industry.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - ROA

Airport Customer Service Supervisor - MSN

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Supervisor - MYR Frontier

Airport Customer Service Supervisor - MYR Breeze

Airport Ramp/Customer Service Supervisor FT - CAK

American Airlines

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 <ul>
 <li>
 This job is a member of the Hubs &amp; Gateways or Stations Team within the Customer Experience Division.
 </li>
 <li>
 Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience.
 </li>
 <li>
 The pay range for this position is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Drives operational excellence
 </li>
 <li>
 Creates an environment that cares for our frontline team members and celebrates the team successes
 </li>
 <li>
 Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
 </li>
 <li>
 Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
 </li>
 <li>
 Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
 </li>
 <li>
 Promotes an environment of mutual respect and trust between frontline team members
 </li>
 <li>
 Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
 </li>
 <li>
 Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
 </li>
 <li>
 Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
 </li>
 <li>
 Ability to work extra hours when there are operational needs
 </li>
 <li>
 Ability to work rotating shifts including weekends, holidays and days-off
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED equivalency
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 Previous airport customer service experience
 </li>
 <li>
 2 years experience leading others
 </li>
 <li>
 Knowledge of company policies and procedures and functional automation applications
 
 
 </li>
 </ul>
 
 Skills, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
 </li>
 <li>
 Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
 </li>
 <li>
 Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 </li>
 <li>
 Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.
 </li>
 <li>
 Strong decision making skills
 </li>
 <li>
 Ability to work independently as well as collaboratively
 </li>
 <li>
 Ability to work under demanding operational conditions
 </li>
 <li>
 Ability to prioritize and execute with a sense of urgency and preciseness
 </li>
 <li>
 Ability to use sound business judgment to resolve issues with internal and external customers
 </li>
 <li>
 Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
 </li>
 <li>
 Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
 </li>
 <li>
 Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.
 </li>
 <li>
 Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
 </li>
 <li>
 Applicable valid driver&rsquo;s license as required by local authorities, if applicable
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

Customer Service Manager, Airport Customer Experience - SEA

INTERNATIONAL SHOPPES

<div>About Company:
International Shoppes is all about delivering the best service and product assortment to the traveling public since 1951.
We are currently located in New York's JFK International Airport; Terminals 1, 4 (newly acquired) and 5, Washington DC's Dulles International Airport; Terminal B, Baltimore's International Thurgood Marshall Airport; Concourse A-B, Connecticut's Bradley International Airport; Main Terminal, Houston's George Bush Intercontinental Airport; Terminal D and our newly acquired operations, Daniel K. Inouye International Airport (HNL) in Honolulu and Kahului Airport (OGG) in Maui.
About the Role:
The Beauty Supervisor plays a pivotal role in overseeing the daily operations of the beauty department within a retail environment, ensuring exceptional customer service and operational excellence. This position is responsible for leading and motivating a team of beauty consultants and specialists to achieve sales targets while maintaining high standards of product knowledge and presentation. The Beauty Supervisor will manage inventory, coordinate staff schedules, and implement promotional activities to enhance customer engagement and drive business growth. They will also serve as a key liaison between the retail management and the beauty team, ensuring alignment with company policies and brand standards. Ultimately, the role aims to create a welcoming and professional atmosphere that elevates the customer experience and fosters team development and success.
Minimum Qualifications:<ul><li>
High school diploma or equivalent; a degree or certification in cosmetology or a related field is preferred.</li><li>
Travel is required brand trainings held by vendors and International Shoppes.</li><li>
Must pass airport security background check at JFK Airport with the Port Authority of NY.</li><li>
Must be flexible with schedule; Evening, Weekends and Holidays are MANDATORY!</li><li>
Proven experience in a supervisory or team lead role within a retail beauty environment.</li><li>
Strong knowledge of beauty products, trends, and customer service best practices.</li><li>
Excellent communication and interpersonal skills to effectively lead a team and interact with customers.</li><li>
Basic proficiency in inventory management and point-of-sale systems.</li></ul>
Preferred Qualifications:<ul><li>
Certification in cosmetology, esthetics, or makeup artistry.</li><li>
Experience with retail sales analytics and performance reporting tools.</li><li>
Training or certification in leadership or team management.</li><li>
Familiarity with digital marketing and social media platforms related to beauty retail.</li><li>
Multilingual abilities to serve a diverse customer base.</li></ul>
Responsibilities:<ul><li>
Supervise and support the beauty team to deliver outstanding customer service and meet sales objectives.</li><li>
Train and mentor staff on product knowledge, sales techniques, and customer engagement strategies.</li><li>
Manage inventory levels, including stock replenishment and visual merchandising to maintain an attractive and organized department.</li><li>
Coordinate staff schedules to ensure adequate coverage during peak hours and special promotions.</li><li>
Monitor and analyze sales performance, providing feedback and implementing action plans to improve results.</li><li>
Ensure compliance with health, safety, and company policies within the beauty department.</li><li>
Collaborate with retail management to plan and execute marketing campaigns and in-store events.</li></ul>
Skills:
The Beauty Supervisor utilizes strong leadership and communication skills daily to motivate and guide the beauty team towards achieving sales goals and delivering exceptional customer experiences. Product knowledge and customer service expertise are essential for training staff and assisting customers with personalized beauty solutions. Organizational skills are applied in managing inventory, scheduling, and maintaining visual merchandising standards to create an appealing shopping environment. Analytical skills help in monitoring sales data and identifying opportunities for improvement or promotional focus. Additionally, adaptability and problem-solving abilities are important for handling customer inquiries, resolving conflicts, and supporting team members in a dynamic retail setting.
To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates will be required to complete a thorough Security background check prior to receiving any final offer of employment from International Shoppes.
Important information on our application process: 
If you are shortlisted you will receive an email invitation to book into a phone/face to face interview. To ensure you don't miss out on this opportunity, please check your emails regularly, including your junk mail folder.
We are an Equal Opportunity Employer</div>

Beauty Supervisor

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