airport duty manager

Unifi

Responsibilities
<br><br>
<ul>
<li>Loads, unloads, services, guides, and directs customer aircraft.</li>
<li>Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.</li>
<li>Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader or baggage carts in a safe manner.</li>
<li>Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger.</li>
<li>Receives and records Customer baggage, airfreight, mail and company materials as required.</li>
<li>Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities.</li>
<li>Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers.</li>
<li>Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.</li>
<li>Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.</li>
</ul>
Qualifications
<br><br>
<ul>
<li>Must be a local (in-state) resident.</li>
<li>Valid In-State Driver's License.</li>
<li>Ability to pass a pre-employment drug screen.</li>
<li>Ability to pass up to a 10-year background check.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.</li>
<li>Must complete ramp and SIDA training to obtain airport authority identification security.</li>
<li>Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li>
<li>Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</li>
<li>Must be able to work in cramped or high places.</li>
<li>Must be able to carry heavy items up and down jet way stairs.</li>
<li>High School diploma or GED.</li>
<li>Preferrd Qualifications - One+ year of relevant experience.</li>
</ul>
Knowledge, Skills & Abilities
<br><br>
<ul>
<li>Able to communicate information and instructions verbally and/or via radio equipment.</li>
<li>Able to communicate effectively in a professional manner.</li>
</ul>
Benefits
<br><br>
<ul>
<li>Flight Benefits - exclusive travel privileges for yourself and your family</li>
<li>Competitive pay with daily access to earned wages</li>
<li>Paid holidays and Paid time off</li>
<li>Comprehensive Medical, Dental, and Vision Insurance</li>
<li>401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees</li>
<li>Exclusive Discounts and Additional Wellness programs</li>
</ul>


Airport Ramp Agent Alaska - TUS

Sheraton

<div><p>Sheraton Miami Airport Hotel &amp; Executive Meeting Center is looking for a Night Auditor Supervisor to join our team! As the Night Auditor Supervisor, you will oversee and manage the overnight Front Office operations while ensuring accurate completion of the nightly audit process, exceptional guest service, and a safe and secure hotel environment. You will be responsible for supervising the overnight front desk team, maintaining financial accuracy, resolving guest concerns, and serving as the overnight leader in the absence of senior management. The Night Auditor Supervisor plays a vital role in ensuring a seamless transition between business days while upholding brand standards and delivering outstanding hospitality.</p><p><b>
Essential Duties:</b></p><ul><li>
Lead and supervise the overnight Front Office team, ensuring exceptional guest service and efficient hotel operations.</li><li>
Oversee all overnight front desk functions, including guest check-in, check-out, reservations, billing, and guest inquiries.</li><li>
Complete the nightly audit by balancing and reconciling daily financial transactions, ensuring accuracy of all hotel revenue and reports.</li><li>
Provide training, coaching, and support to Night Auditors and overnight Front Desk Associates.</li><li>
Ensure compliance with hotel policies, procedures, cash handling standards, and brand requirements.</li><li>
Must be able to withstand prolonged periods of standing and/or walking.</li><li>
Ability to sit at a desk and work on a computer for prolonged periods of time.</li><li>
Must be able to lift up to 30 pounds at times.</li><li>
Ability to work a flexible overnight schedule, including weekends and holidays.</li></ul><p>
</p><p><b>Specific requirements of the role:</b></p><ul><li>
Supervise all overnight Front Office operations, ensuring accurate completion of the night audit and end-of-day processes.</li><li>
Review and verify guest accounts, room charges, tax postings, cash transactions, and credit card settlements for accuracy.</li><li>
Prepare and distribute daily financial, operational, and management reports.</li><li>
Monitor and resolve guest concerns promptly and professionally while serving as the primary overnight manager on duty.</li><li>
Ensure compliance with accounting procedures, cash controls, and data security standards.</li><li>
Coordinate with Housekeeping, Engineering, Security, and other departments to maintain smooth overnight operations and prepare for the following business day.</li><li>
Monitor hotel safety and security throughout the overnight shift and respond appropriately to emergencies or operational issues.</li><li>
Assist with scheduling, onboarding, training, and performance development of overnight Front Office associates.</li><li>
Maintain accurate records and communicate important operational updates to hotel leadership.</li><li>
Ensure compliance with safety, security, and hospitality standards.</li><li>
Perform other duties as assigned.</li></ul><ul><li>
High school diploma or equivalent required; associate or bachelor's degree in hospitality management, Business Administration, Accounting, or a related field preferred, or an equivalent combination of education and work-related experience.</li><li>
Previous hotel Front Office or Night Audit experience required; supervisory or leadership experience preferred.</li><li>
Accounting or bookkeeping experience is a plus.</li><li>
Strong organizational, analytical, and time management skills with exceptional attention to detail.</li><li>
Strong leadership and communication skills; able to delegate responsibilities and communicate professionally with guests, associates, and management.</li><li>
Excellent customer service, conflict resolution, and problem-solving abilities.</li><li>
Experience with hotel Property Management Systems (PMS) and night audit software preferred.</li><li>
Proficiency in Microsoft Office Suite or related software.</li><li>
Ability to work independently, exercise sound judgment, and maintain professionalism in a fast-paced environment.</li></ul><p>
</p><p><i>Sheraton Miami Airport Hotel &amp; Executive Meeting Center is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Sheraton Miami Airport Hotel &amp; Executive Meeting Center is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Sheraton Miami Airport Hotel &amp; Executive Meeting Center are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Sheraton Miami Airport Hotel &amp; Executive Meeting Center will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.</i></p></div><p></p>

Night Audit Supervisor

Covenant

Position Definition
<br>Covenant Aviation Security (CAS) is seeking professional Security Officers to support airport security operations at Phoenix Sky Harbor International Airport (PHX). Security Officers play a critical role in maintaining a safe and secure environment by controlling access to restricted areas, conducting inspections, verifying credentials, monitoring activity, and enforcing security procedures in accordance with airport regulations and company policies.
<br>This position serves as a visible security presence and requires individuals who demonstrate professionalism, vigilance, strong customer service skills, and a commitment to safety and security.
<br><br>
Company History
<br>Founded in 2002, Covenant Aviation Security (CAS) was established to provide a higher standard of transportation security following the events of September 11, 2001. CAS pioneered a customer-focused security model built on a highly trained, professional workforce supported by competitive wages, benefits, and ongoing development.
<br>Today, CAS is the largest private contractor providing Screening Partnership Program (SPP) services to the Transportation Security Administration (TSA) and an industry leader in aviation security solutions. Through its commitment to safety, compliance, operational excellence, and customer service, CAS provides comprehensive security and screening services for airports, airlines, and government agencies across the United States.
<br><br>
Employment Compensation & Benefits
<br>Covenant Aviation Security offers a competitive compensation package, with a starting hourly rate of $19.80 per hour.
<br>In addition, employees are eligible for a comprehensive benefits package designed to support their health, well-being, and financial security, including:
<br><br>
<ul>
<li>Medical, Dental, and Vision Insurance (effective the first day of the month following sixty (60) days of continuous employment)</li>
<li>401(k) Retirement Plan with Company Matching Contributions</li>
<li>Paid Time Off (PTO)</li>
<li>Company-Paid Life Insurance</li>
<li>Voluntary Supplemental Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Flexible Spending Accounts (FSA)</li>
<li>Company-Furnished Uniforms (where applicable)</li>
<li>Paid Training and Professional Development Opportunities</li>
</ul>
Benefits are subject to eligibility requirements and plan provisions and may be modified at the Company's discretion.
<br><br>
Essential Functions
<br><ul>
<li>Appear on post on time per the assigned schedule, fit for duty, and in the required uniform.</li>
<li>Control access to designated airport facilities, secured areas, and restricted locations.</li>
<li>Verify identification credentials, badges, and access authorizations in accordance with established procedures.</li>
<li>Inspect persons, property, deliveries, merchandise, and vehicles as required by post orders and security protocols.</li>
<li>Monitor activity within assigned areas and report unusual, suspicious, or unauthorized activity.</li>
<li>Enforce access control measures and security procedures to protect employees, visitors, airport personnel, and client assets.</li>
<li>Conduct post inspections, equipment inspections, and review pass-down information to maintain operational awareness.</li>
<li>Operate security equipment and screening devices in accordance with established procedures.</li>
<li>Prepare accurate daily activity logs, reports, incident reports, and other required documentation.</li>
<li>Respond appropriately to incidents, emergencies, and security concerns and notify supervisors as required.</li>
<li>Provide exceptional customer service while interacting with airport employees, contractors, visitors, and the traveling public.</li>
<li>Maintain knowledge of all applicable post orders, directives, procedures, and operational requirements.</li>
<li>Perform vehicle inspections in accordance with post orders and security procedures.</li>
<li>Perform other duties as assigned.</li>
</ul>
Minimum Qualifications
<br><ul>
<li>High School Diploma or GED.</li>
<li>Must possess a valid Arizona Guard License and provide proof of licensure prior to the first day of duty.</li>
<li>Minimum of eighteen (18) years of age.</li>
<li>Minimum of one (1) year of security, military, law enforcement, airport operations, or related experience.</li>
<li>Ability to obtain and maintain all required airport credentials, badges, and access privileges.</li>
<li>Ability to learn and apply security procedures, post orders, and operational requirements.</li>
<li>Ability to follow written and verbal instructions.</li>
<li>Strong communication and customer service skills.</li>
<li>Basic computer and report-writing skills.</li>
<li>Ability to successfully complete all required training and assessments.</li>
<li>Ability to perform the essential functions of the position, with or without reasonable accommodation.</li>
</ul>
Preferred Qualifications
<br><br>
<ul>
<li>Experience working in access control, screening, patrol, or security operations.</li>
<li>One (1) or more years of experience performing vehicle and property search activities in a security, military, law enforcement, airport, or related environment.</li>
<li>Experience preparing incident reports and maintaining security documentation.</li>
<li>Experience working in a fast-paced public environment.</li>
</ul>
Competencies
<br><br>
<ul>
<li>Customer Service Orientation</li>
<li>Professionalism</li>
<li>Attention to Detail</li>
<li>Situational Awareness</li>
<li>Communication Skills</li>
<li>Integrity</li>
<li>Teamwork</li>
<li>Adaptability</li>
<li>Problem Solving</li>
<li>Accountability</li>
</ul>
Physical Demands
<br><br>
<ul>
<li>May require standing, sitting, walking for various, possibly extended periods of time.</li>
<li>Must be able to bend, stoop, and kneel while conducting vehicle inspections, cargo inspections, and other required search activities.</li>
<li>May be required to climb inside and bend under vehicles for vehicle inspections (example, construction dump trucks, etc.).</li>
<li>Physically, mentally, and emotionally capable of performing all duties required for their assigned post/duties.</li>
<li>Capable of performing normal or emergency duties requiring moderate to arduous physical exertion, such as standing or walking/ patrolling for entire shift(s), climbing stairs, running and self-defense.</li>
<li>May be required to lift, carry, push, or pull objects weighing up to 25 pounds.</li>
<li>Must be able to safely work in outdoor environments for extended periods of time while exposed to varying weather conditions.</li>
<li>Be able to perform the duties of their position, with or without reasonable accommodation.</li>
</ul>
Work Environment
<br><br>
Work is performed in both indoor and outdoor airport environments; however, the majority of assigned duties are performed outdoors. Security Officers are routinely assigned to guard shacks, exterior access control points, loading docks, perimeter gates, and patrol vehicles.
<br>Employees are responsible for monitoring, screening, and searching personnel, vehicles, cargo, deliveries, and other property accessing the airfield and restricted areas of the airport. Duties may require prolonged exposure to outdoor conditions, including extreme heat, direct sunlight, wind, dust, rain, and other seasonal weather conditions common to the Phoenix metropolitan area.
<br>Officers may conduct mobile patrols along airport perimeter roads and fence lines and work in close proximity to vehicle traffic, aircraft activity, and other operational airport environments. Employees must remain alert, professional, and capable of performing assigned duties safely and effectively in all environmental conditions.
<br><br>
EEO Statement
<br>Covenant Aviation Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

PHX SECURITY OFFICER

TSA (Transportation Security Administration)

Transportation Security Officer

Culmen International, LLC

<div>About the Role:
<div></div><div><div>
The <b>Deputy Program Manager (DPM)</b> supports the Program Manager in the overall management, coordination, and execution of TSA Gold+ airport operations and serves as the acting Program Manager in their absence. The DPM is responsible for helping establish, implement, and maintain robust management processes that ensure effective oversight of all contract functions, compliance with TSA requirements, and achievement of performance objectives across all supported locations.</div></div><br>
<p></p>
What You&rsquo;ll Do in Your New Role:
<div>
The DPM assists in directing day-to-day program operations, including <b>program management, financial management, workforce management, technology and equipment maintenance, equipment and materials management, risk management, cybersecurity, customer service, quality control, health and safety, and subcontractor management</b>. The DPM monitors program performance, supports resource allocation decisions, coordinates cross-functional activities, and ensures operational consistency across all Gold+ airports.</div><div>
Key responsibilities include overseeing workforce planning and staffing actions; monitoring budget execution and financial performance; tracking the maintenance, accountability, and lifecycle management of technology, equipment, and materials; and supporting the implementation of risk mitigation and cybersecurity measures to safeguard TSA assets, information, and operations. The DPM also assists in managing subcontractor performance, ensuring adherence to contractual requirements, quality standards, and service-level expectations.</div><div>
The DPM plays a critical role in maintaining the program's Quality Control Program, conducting performance reviews, analyzing operational metrics, tracking corrective actions, and identifying opportunities for continuous improvement. Additionally, the DPM promotes a strong culture of safety, compliance, and customer service by ensuring that all personnel adhere to applicable health and safety requirements and deliver responsive support to TSA stakeholders.</div><div>
Working closely with TSA leadership, airport stakeholders, subcontractors, and contractor personnel, the DPM ensures compliance with all applicable <b>TSA statutory requirements, directives, standards, policies, and performance objectives</b>. Through proactive leadership, effective communication, and disciplined program oversight, the DPM helps ensure mission success, operational excellence, and continuous improvement throughout the contract period.</div>
Required Qualifications:
<div>
The Program Manager shall have a minimum of 10 years of program management or equivalent demonstrated experience and 5 years specializing in managing similar Federal programs (similar size and complexity). A bachelor&rsquo;s degree or equivalent certifications are required. The The Deputy Program Manager shall have relevant experience in any of the following fields: aviation security,
<br>
airport operations personnel security screening services, equipment management, or contract management. Information Technology (IT) and screening operations experience is preferred to
<br>
include knowledge of Government processes such as obtaining an Authority to Operate (ATO) and screening processes and procedures.</div>
Desired Qualifications:
<div>
The Deputy Program Manager shall have experience managing security programs at US airports and implementing TSA programs.</div>
About the Company:
<div>
Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, Culmen supports our clients to accomplish critical missions in challenging environments.</div><div></div><ul><li><div><br>
Exceptional Medical/Dental/Vision Insurance, premiums for employees are 100% paid by Culmen, and dependent coverage is available at a nominal rate (including same or opposite sex domestic partners)</div></li><li>
401k &ndash; Vested immediately and 4% match</li><li>
Life insurance and disability paid by the company</li><li>
Supplemental Insurance Available</li><li>
Opportunities for Training and Continuing Education</li><li>
12 Paid Holidays</li></ul><div><br>
</div><div>To learn more about Culmen International, please visit www.culmen.com</div><div></div><div><br>
At Culmen International, we are committed to creating and sustaining a workplace that upholds the principles of Equal Employment Opportunity (EEO). We believe in the importance of fair treatment and equal access to opportunities for all employees and applicants. Our commitment to these principles is unwavering across all our operations worldwide.</div></div>

Deputy Program Manager

Crestline Hotels & Resorts

<div><p><b><i>*The Fairfield Inn &amp; Suites at Denver Airport is looking for a Full-Time Housekeeping Supervisor*</i></b></p><p></p><p><b><br>
Pay Starting At: $22.65/hour</b></p><p><b><br>
Overview:</b></p><p>
The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.</p><p></p><p><b><br>
Key Duties &amp; Responsibilities:
</b></p><ul><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li><li>
Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.</li><li>
Ensure that assigned staff have reported to work; document any late or absent employees.</li><li>
Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.</li><li>
Assign designated guest room keys and beepers to assigned staff.</li><li>
Maintain accurate record of such and ensure security of keys.</li><li>
Communicate additions or changes to the assignment sheets as they arise throughout the shift.</li><li>
Inspect supply levels of floor closets.</li><li>
Assign designated personnel to rectify any deficiencies.</li><li>
Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.</li><li>
Inspect rooms cleaned by assigned Room Attendants, using designated checklist.</li><li>
Directly contact Room Attendant and relay any deficiencies to be corrected.</li><li>
Update room status after approving cleanliness and condition in accordance with departmental standards.</li><li>
Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.</li><li>
Check DND rooms and verify status.</li><li>
Mark dirty sheets of randomly selected assigned rooms and follow up to ensure</li><li>
Room Attendant's have changed bed sheets.</li><li>
Counsel Room Attendants on any discrepancies.</li><li>
Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.</li><li>
Directly contact respective personnel and relay any deficiencies to be corrected.</li><li>
Complete work orders for maintenance repairs and submit to Housekeeping Clerk.</li><li>
Contact Engineering directly for urgent repairs.</li><li>
Conduct training of staff as assigned.</li><li>
Provide feedback on staff performance to manager.</li><li>
Report disciplinary problems to manager and participate in the counseling of employees.</li><li>
Document pertinent information in department log book.</li><li>
Complete all paperwork and closing duties before leaving.</li><li>
Review status of assignments and any follow-up action with manager and/or on-coming supervisor.</li><li>
Check P.M. reports for accuracy and completeness.</li><li>
Complete night counts in accordance with departmental standards.</li></ul><p></p><p><b><br>
Education and Experience:</b></p><ul><li>
High School Graduate or General Education Degree (GED).</li><li>
Six months to one year related supervisory experience.</li></ul><p></p><p><i><br>
Crestline Hotels &amp; Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.</i></p><p><br>
From basic benefits to added advantages, <b>Crestline Hotels &amp; Resorts</b> does what it takes to take care of our Associates&mdash;both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *<i>Benefits may vary depending on location.</i></p><p><i>
*No application deadline. All positions posted on on-going basis until filled*</i></p><br>
<br>
Brand: Fairfield Inn &amp; Suites Denver Airport
<br>
Address: 6851 Tower Road Denver, CO - 80249
<br>
Property Description: Fairfield Inn &amp; Suites Denver Airport
<br>
Property Number: 367</div>

Housekeeping Supervisor

SSP America

<div><div><div><h2 class="jobSectionHeader"><b>Join Our Team!</b></h2></div><p></p><div><p><b><br>
Location:</b> Newark Liberty International Airport (EWR) | Newark, NJ | On-Site</p><p><b>
Compensation:</b> $85,000 - $90,000 + Bonus Eligible</p><p><b>
Schedule:</b> Full-Time | Exempt</p><p></p><p><b><br>
Compensation &amp; Benefits</b></p><ul><li>
$85,000 - $90,000 annual salary, based on experience</li><li>
Bonus eligibility</li><li>
Medical, Dental, and Vision Insurance</li><li>
Basic Life &amp; AD&amp;D Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Voluntary Benefits including Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance</li><li>
SSP 401(k) Plan with Company Match</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li><li>
Paid Sick Leave</li></ul><p></p><p><b><br>
Career Growth &amp; Internal Development</b></p><ul><li>
SSP America promotes from within, and this role is built as a launch point into Regional People Leader, Director, and Center of Excellence positions</li><li>
Direct exposure to a fast-paced union environment, which broadens your labor relations skill set faster than other roles</li><li>
Access to company-sponsored certification support, leadership development programming, and mentorship from senior HR leaders</li><li>
Cross-functional visibility with Talent Acquisition, Total Rewards, Payroll, and Operations leadership at the Support Center</li></ul><p></p><p><b><br>
About the Role</b></p><p>
At SSP America, our People Leaders are business partners first. We work alongside operations leaders to build exceptional teams, strengthen leadership capability, create engaging workplace cultures, and drive measurable business performance.</p><p></p><p><br>
This is not a transactional HR role. As the Human Resources Manager supporting our Newark airport operations, you will influence business decisions through people strategy, leadership coaching, workforce planning, employee and labor relations, and organizational development.</p><p></p><p><br>
You'll partner closely with General Managers and Directors to solve complex business challenges, develop future leaders, and deliver an exceptional employee experience in a fast-paced, multi-unit environment. Success in this role requires curiosity about the business, sound judgment, and the ability to influence leaders through credibility, data, and trusted relationships.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Scope of the Role:</b></h2></div><p></p><div><br>
<ul><li>
10 restaurant units at Newark Liberty International Airport (EWR)<b>
</b></li><li>Approximately 250 team members at EWR</li><li>
EWR is a unionized environment.</li><li>
Multiple restaurant concepts, including proprietary, local, and national brands</li><li>
On-site at EWR</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities:</b></h2></div><p></p><div><p><b><br>
Strategic Partnership</b></p><ul><li>
Serve as the primary Human Resources Business Partner to airport operations leadership, participating in business planning, workforce planning, staffing strategy, operational reviews, and performance discussions</li><li>
Translate operational goals into people strategies supporting staffing, engagement, retention, and leadership capability, lead change management and employee communications, and collaborate with Regional and Corporate People teams to execute enterprise priorities on the ground</li><li>
Partner with Operations leadership to understand labor costs, productivity, staffing levels, and business trends, using workforce insights to improve operational performance.</li></ul><p></p><p><b><br>
Employee &amp; Labor Relations</b></p><ul><li>
Coach leaders on employee relations, performance management, attendance, and corrective action, and conduct complex workplace investigations that ensure consistent, documented application of policy</li><li>
Administer grievances, interpret and apply collective bargaining agreement terms, and manage day to day interactions with union representatives at EWR, partnering with Labor Relations on escalated matters</li></ul><p></p><p><b><br>
Talent &amp; Leadership Development</b></p><ul><li>
Coach and develop General Managers and Assistant Managers on leadership behaviors, feedback, and team building, and deliver leadership development programming for frontline and mid-level managers</li><li>
Lead succession planning, talent reviews, and internal mobility initiatives.</li><li>
Partner with Talent Acquisition and hiring managers on recruiting and workforce planning, and lead onboarding, new hire orientation, and employee recognition programs</li></ul><p></p><p><b><br>
Compliance</b></p><ul><li>
Ensure compliance with federal, state, and local employment laws, including New Jersey wage and hour requirements, and maintain airport badging, I-9, and records compliance in coordination with operations and airport authorities</li><li>
Audit HR practices across all locations, keep policies and documentation current and consistently applied, and close gaps before they become risks</li><li>
Partner with Leave Administration and Operations to support ADA accommodations, FMLA, workers' compensation, and other leave-related processes</li></ul><p></p><p><b><br>
Analytics</b></p><ul><li>
Track and report on turnover, retention, engagement, attendance, absenteeism, and overtime, and deliver a regular people metrics review to airport and regional leadership</li><li>
Analyze workforce trends and exit data to identify root causes, use headcount, requisition aging, and time to fill data to guide staffing decisions with operations, and build the business case for people initiatives using cost of turnover and labor cost data</li><li>
Forecast workforce needs using headcount, turnover, recruiting, and labor trends to proactively support business growth</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What Success Looks Like in Year One:</b></h2></div><p></p><div><br>
<ul><li>
You are the first call for General Managers on people decisions, and leaders bring you challenges early instead of after escalation</li><li>
General Managers view HR as a trusted business partner who helps solve operational challenges and develop leaders</li><li>
Turnover and open position aging trend down against a documented baseline</li><li>
Employee relations matters are investigated and closed within target timelines with clean documentation</li><li>
The union relationship at EWR is stable, with grievances resolved at the lowest possible step</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications and Experience</b></h2></div><p></p><div><br>
<ul><li>
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience</li><li>
Minimum of 5 years of progressive Human Resources experience supporting multi-site operations, including HR Generalist, HR Manager, or HR Business Partner responsibilities.</li><li>
Demonstrated experience coaching and influencing frontline and mid-level leaders.</li><li>
Strong employee relations, workplace investigations, conflict resolution, and relationship-building skills.</li><li>
Working knowledge of federal, state, and local employment laws, with the ability to translate workforce data into actionable business recommendations.</li><li>
Demonstrated ability to influence without direct authority, build credibility, exercise sound judgment, and manage competing priorities in a fast-paced operational environment</li><li>
Ability to work primarily on-site at EWR.</li></ul><p></p><p><b><br>
Preferred</b></p><ul><li>
Experience supporting <b>multi-unit operations</b> within hospitality, restaurants, food service, retail, logistics, manufacturing, healthcare, distribution, or other high-volume operational environments.</li><li>
Experience supporting <b>unionized workforces</b>, including grievance administration and collective bargaining agreement interpretation.</li><li>
Experience partnering directly with operations leaders to drive engagement, retention, succession planning, and workforce planning initiatives.</li><li>
Professional certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR.</li></ul><p></p><p><i><br>
SSP America is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. SSP America provides reasonable accommodations throughout the application and interview process in accordance with applicable laws.</i></p></div></div></div>

People Leader

Search 3769+ Airport duty manager jobs near you this August. New roles added regularly across leading industries. Apply today.