airport duty manager

daa International

<div>
 <p>
  <strong>
   We unlock value for Airport Owners and Investors.
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 </p>
 <p>
  <strong>
   daa International
  </strong>
  was established in early 2014 to leverage the expertise, track record, and experience embedded in the daa Group companies and make it available to the market. It does this by reaching into the organization and assembling skilled teams to deliver customized solutions to unlock value in airports for investors and state owners. The group's capability covers all aspects of airport ownership, investment, and commercial operation. With over 5,000 employees across the group, daa International can draw on a vast pool of subject matter proficiency.
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 <p>
  Working at
  <strong>
   daa International
  </strong>
  offers a fast-paced environment with a variety of opportunities for every airport professional. We provide a unique environment where you work alongside high preforming industry leaders, join a culture that embraces equality, inclusion and diversity and where continuous development and collaboration is at the forefront.
 </p>
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 </p>
 <p>
  The
  <strong>
   Airport Duty Manager
  </strong>
  is responsible for the efficient and effective tactical management of the processes, resources, and facilities within Red Sea International Airport. The role includes terminals, airside, operations personnel, passenger flows and roads, and all airport facilities. ADMs are responsible for ensuring the integrity and efficiency of daily airport operations which includes managing irregular operations and emergency situations. The responsibilities also include day of compliance with Airport regulations and standards. The ADM is a representative of senior management in their absence (during shifts).
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   <em>
    Key Responsibilities:
   </em>
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 </p>
 <p>
  <strong>
   Leadership Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provides frontline team exceptional support through a variety of mechanisms for them to deliver superior guest experience
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   Coach and mentor frontline team members in skills, knowledge, and guest experience.
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   Ensure that all HR policies and processes are applied according to HR regulations.
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   Lead, motivate and develop successful long-term relationships with direct reports
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   Drive a safety culture at RSI and ensure day-to-day operations at RSI are in accordance with compliance regulations, ready for &ldquo;everyday auditability&rdquo;.
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   Play a leading role in business planning and management discussions within the RSI Senior Management team.
  </li>
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   Provide feedback to the wider business and support the ethos of continuous improvement within the guest experience.
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   Develop a strong relationship with the client and 3rd party operators to be positioned as a trusted partner.
  </li>
 </ul>
 <p>
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 </p>
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  <strong>
   Guest Delivery Responsibilities:
  </strong>
 </p>
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   Implement and drive strategic plans, both short-term and long-term for enhancing the guest experience at RSI to deliver an outstanding &ldquo;best in class&rdquo; guest experience at RSI.
  </li>
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   Continually improve and develop the guest experience strategy, developing and implementing improvement through innovation to make us better and world class in what we do.
  </li>
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   Analyse operational and guest experience data, key performance indicators and database information to put measures in place to ensure ownership and continuous improvement.
  </li>
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   Ensure guests are provided with timely resolution to query management within agreed turnaround times.
  </li>
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   Co-ordinate and manage guest experience projects and initiatives.
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   Evaluating and resolving guest complaints to ensure satisfaction with services and to prevent problems from occurring again in the future.
  </li>
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   Build relationships with stakeholders and the airport communities to create a &lsquo;sense of place&rsquo; and the RSI &lsquo;voice,&rsquo; through guest-centric initiatives.
  </li>
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   Act as an advocate for RSI in addressing guest needs and when required, coordinate those outcomes with the appropriate business areas for resolution.
  </li>
 </ul>
 <p>
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 </p>
 <p>
  <strong>
   Operational Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily operations and guest experience at RSI ensuring strong working relationships with internal and external stakeholders.
  </li>
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   Ensure the safety management system is being fully implemented in relation to day-to-day operations at RSI.
  </li>
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   Ensure terminal operations are carried out in line with operational policies, processes, and procedures in line with the policy framework, set standards, GACA and national/international regulations.
  </li>
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   Drive and coordinate contingency plans for the Terminal in the event of an emergency or system breakdown to ensure minimum disruption to experience and the safety of guests and employees.
  </li>
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   Operationally manage RSI; ensuring effective communication so that relevant parties and stakeholders are aware of any operational issues affecting the performance of the airport.
  </li>
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   Measure and report on the processes, controls and performance of RSI using ACI ASQ, Skytrax ratings, guest feedback, SLAs and KPIs.
  </li>
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   Produce daily/shift reports and ensure that any issues that arise are followed through to conclusion.
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   Co-ordinate the daily Airport Operations Plan (AOP) and engage with stakeholders on a shift basis to harmonise the guest experience through the process.
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   Proactively and dynamically manage the operation, resolving problems and making decisions as they arise.
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   Manage the operational response to unplanned airport incidents and major irregular events including all aircraft emergency and distress events. Ensuring that responses are in line with all procedures.
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   Co-ordinate projects with wider RSI airport operations and maintenance to ensure they are running to plan and have minimum impact on the terminal operation.
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   Work with handling agents, airlines, state agencies, international regulators, suppliers, contractors, other terminal tenants, and stakeholders to ensure that the highest level of service standards are delivered and maintained.
  </li>
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   Conduct comprehensive operational status handovers with ADMs coming on shift.
  </li>
 </ul>
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 </p>
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  <strong>
   <em>
    Requirements:
   </em>
  </strong>
 </p>
 <ul>
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   <strong>
    Saudi National
   </strong>
  </li>
  <li>
   Bachelor&rsquo;s degree in aviation management, Airport Operations, or a related field.
  </li>
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   Minimum 5 years' experience in Aerodrome/Operations Management.
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   Knowledge of Airport Operations, Airport Security, and Aerodrome Safety.
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   ACI, ICAO, IATA, GACA, Customer experience certificates. (Preferred)
  </li>
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   Knowledge of GACA requirements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Wishing you all the best!
  </strong>
 </p>
</div>


Airport Duty Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Duty Supervisor - Tabuk
</div></div><div><div>Ref #
</div><div>227574
</div></div><div><div>Location
</div><div>Kingdom Of Saudi Arabia - Tabuk
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 29-Oct-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
We are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Tabuk, Kingdom of Saudi Arabia as Airport Services Duty Supervisor.</p><p>
Reporting directly to the Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5-star service Qatar Airways is renowned for. You will also be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.</p><p>
Key accountabilities include:</p><ul><li>
Act as station coordinator in liaison with the ground handling agent and QR.</li><li>
Ensure the progress towards on-time flight closure and passenger boarding by supervising the airport team in achieving on-time performance.</li><li>
Supervising the airport team to ensure on-time flight closure and working towards overall on-time performance.</li><li>
Plan efficient duty allocations of manpower during duty periods for Customer Service Agents.</li><li>
Provide support to the Airport Services Duty Officer in case of flight disruptions, misconnections and other passenger related disruptions.</li><li>
Perform the aircraft turnaround check (ATC) duty as assigned by the Airport Services Manager to ensure safe operation of QR ground ramp product.</li><li>
Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager.</li><li>
Primary contact for all agents who may need assistance with questions, problems or discrepancies.</li><li>
Ensure compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operations to ensure safety, security, legislative compliance and delivery of high quality service with a responsible environmental attitude.</li></ul><p>
Be part of an extraordinary story</p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>The successful candidate will have the following qualifications and skills:</p><ul><li>
Relevant College or University qualification.</li><li>
Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.</li><li>
Excellent communication skills with fluency in English language.</li><li>
Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.</li><li>
Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.</li><li>
Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.</li><li>
Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.</li><li>
High level of computer literacy.</li><li>
Excellent customer focus and service delivery.</li></ul><p>
About Qatar Airways Group:</p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227574</div></div></div></div></div></div></div></div>

Airport Services Duty Supervisor - Tabuk

Riyadh Air

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Are you passionate about aviation and thrive in a dynamic and robust setting? We're looking for a dynamic professional to be the heartbeat of our airport operations.</p><p></p><p><br>
This dynamic role will be responsible for overseeing and coordinating all aspects of ground handling activities during their shift to ensure safe, on-time, and efficient turnaround of flights.</p><p></p><p><br>
Acting as the senior operational representative on duty, the role ensures compliance with regulatory requirements, airline standards, and customer service expectations.</p><p></p><p><br>
You will lead the operational team, liaise with internal and external stakeholders, and provides real-time solutions to operational challenges, disruptions, and service recovery situations.</p><p></p><p><br>
As the primary liaison between airport service providers and airport users, your mandate will be to ensure all passenger and aircraft handling activities comply with established safety and security standards, whilst also providing insights and recommendations for enhancing the efficiency and effectiveness of daily operations.</p><p></p><p><i><br>
If you love a fast-paced environment, thrive on making real-time decisions, and enjoy leading teams with purpose and positivity, this role is your runway.</i></p>
About You:
<p>
Degree qualified, you will demonstrate at least 5 years of experience in Aviation Ground Operations.</p><p></p><p><br>
Naturally, you will demonstrate knowledge and an understanding of DCS, weight and balance, ramp handling, dangerous goods regulations, industry regulations, safety standards, and ground operations best practices.</p><p></p><p><br>
We&rsquo;d love to hear from you even more if you have professional certification in Aviation, Airport Operations, or Management (IATA, ICAO, or ACI).</p><p></p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p></p><p><br>
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Duty Manager - North Africa

Accor

<div><div>Job Description</div><ul><li><b><br>
JOB PURPOSE</b></li></ul><p>
The Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Accor Group of Hotels.</p><p>
Supervise shift for smooth running in all areas of Front Office i.e. Front Desk, Concierge, Bell Desk, Limousine / Airport Services, Business Centre, Pullman Connect / Guest Services and Executive Lounge - on a day-to-day basis and to achieve the goals set for Guest Services.</p><ul><li><b>
EXECUTIVE RESPONSIBILITIES &amp; EMPOWERMENT</b></li></ul><ul><li>
On shift Duty Manager will be responsible for all Front Office operations.</li><li>
Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to. Duty Manager will resolve all guest complaints abiding the hotel policies to gain the guest loyalty.</li><li><b>
KEY OPERATIONAL RESPONSIBILITIES</b></li></ul><p><b>
People Management</b></p><ul><li>
Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.</li><li>
Identifies staff training requirements and service improvements areas.</li><li>
Supervises and guides all staff to ensure that hotel&rsquo;s policies and procedures are adhered to.</li><li>
Creates a positive and highly motivated working environment that promotes and develops teamwork.</li><li>
Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.</li><li>
Give feedback to Room Division Manager on the performance of team members.</li></ul><p><b>
Guest Loyalty</b></p><ul><li>
Promptly and actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests&rsquo; satisfaction.</li><li>
In all incidents, provides management and department heads with reports and takes action to avoid repetition of any incidents, accidents, theft and complaints.</li><li>
Ensures that all guests are all Le Club Accor member are welcomed on arrival.</li><li>
Ensures that fond farewell is extended to all Le Club Accor members.</li><li>
Ensures that targets of Le Club Accor are met.</li><li>
Prepares regular action plans to improve guest services.</li><li>
Achieves guest delight through friendly and proficient services at the Front Office operations and ensure repeat business through personalized, efficient services.</li><li>
Must have complete knowledge of membership levels of Le Club Accor program.</li><li>
Enable decision making at guest contact point to ensure guest loyalty.</li></ul><p><b>
Operational Process</b></p><ul><li>
At the start of the each shift, Duty Manager must familiarize himself/herself with: Room Situation in the Hotel and in the city, Checks on status of room blocks and discrepancies, Staff roster, Monitors and follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Activities of telephone and Events in the hotel.</li><li>
Ensures that charges reflected in the &ldquo;Interface Lost Postings&rdquo; permanent folio are correctly transferred to the respective guests.</li><li>
Is responsible for smooth working operations of the hotel. He/She will make decisions on all matters involving guest contact with hotel employees. In the absence of the Front Office Manager, he / she has full authority on all decisions.</li><li>
Inspects the lobby, public areas and heart of the house, takes corrective actions if needed.</li><li>
Checks and ensures smooth traffic flow at hotel&rsquo;s driveway.</li></ul><ul><li>
Ensure that check ins / outs are efficient within require time frame and as per defined standards. Ensure all guest entering the hotel are welcomed.</li><li>
Ensure fond farewell is extended to all guests on departure.</li><li>
Handles relevant guest comments or complaints of the hotel guests and inform to the management.</li><li>
Ensure that city knowledge is updated.</li><li>
Ensure that all internal controls are in place, inspect cash float on regular basis.</li><li>
Promotes and Drive Up selling in the hotel.</li><li>
Ensure and check guest room for hotel standards and amenities.</li><li>
Coordinates with reservations for arrival time of maximum guests.</li><li>
Ensure that Front Desk teams takes departure time and secures mode of payment.</li><li>
Ensure that Arrival &amp; Departure register is updated as per local laws at all times. Also ensure that &lsquo;C&rsquo; forms are made and send as per the local laws.</li><li>
Ensure all guest loyalty plans like Kids program, Frequent Guest Program and Long stay program are followed.</li><li>
Ensure and check all equipments in Front Office Department are in working condition.</li></ul><p><b>
Administration
</b></p><ul><li>Checks and verifies the &ldquo;Rate Variance Report&rdquo; and informs the Front Office Manager of any irregularities in rates accorded.</li><li>
Checks High Balance Reports on the daily basis to ensure that mode of payment is secured from all in house guests.</li><li>
Ensure all grooming standards are in place and adhered to.</li><li>
Ensures all relevant reports are printed and signed off, filed or handed over to Morning Shift.</li><li>
Authorizes all rebates and paid&#8208;outs according to the limits set by Management.</li><li>
Checks all guest registration cards for profile, mode of payment and departure time. Ensures that address for future communication has been taken.</li><li>
Performs all other job assigned by the Management.</li></ul></div>

Duty Manager

Pertemps

Overview <p>Site Manager - Heathrow Airport - 55K</p> <p>I am currently representing an excellent facilities & construction expert who are in need of a site manager from a construction background to work within Heathrow Airport on a permanent basis. They have been successfully operating for over 10 years and provide full construction fit out through to facilities maintenance to high end commercial clients including airports, show rooms and various others.</p> <p>You will be looking after in house and sub-contractors overseeing various works to airport lounges with project values and teams sizes varying from project to project. You will mainly be based at Heathrow airport operating from the on site office space.</p> Responsibilities <ul> <li>supervising and overseeing the direction of the project ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs</li> <li>liaising with the client, other construction professionals and, sometimes, members of the public</li> <li>coordinating and supervising construction workers</li> <li>selecting tools and materials</li> <li>making safety inspections and ensuring construction and site safety</li> <li>checking and preparing site reports, designs and drawings</li> <li>maintaining quality control procedures</li> <li>finding ways to prevent problems from happening and to solve any that crop up</li> <li>assessing and minimising risk</li> <li>writing reports and keeping on top of paperwork</li> <li>helping to negotiating contracts and securing permits and licences.</li> </ul> Qualifications <p>They are ideally looking for someone from a construction background who has successfully delivered high end projects with experience of managing large teams and projects.</p> Benefits <ul> <li>50- 55K Basic Salary - dependant on exp.</li> <li>Mobile phone & laptop provided</li> <li>On Site vans with fuelling station</li> <li>Stakeholder pension scheme & Generous Sick pay</li> <li>22 days holiday plus bank holidays</li> <li>Working hours day - 07.45 - 16.30</li> <li>Working at Heathrow - all training costs and development associated with operating for the company / within the Airport</li> </ul> <p>If you feel you would be well suited for the role or would like to find out more, please send your up to date CV or contact me to discuss.</p><img src="https://www.jobg8.com/Tracking.aspx?fw%2fmOnNkAP3%2bP2s8IshhElFXee9Rn4UCc" width="0" height="0" />

Site Manager - Heathrow Airport - 55K

Marriott International

<p>The Property Duty Manager oversees all property operations to ensure the highest levels of hospitality and service are consistently delivered. Acting as the representative of property management, this role resolves guest or property-related concerns promptly while ensuring smooth operations across all departments.</p>
<p>In the absence of the General Manager and Director of Operations, the Duty Manager assumes full responsibility for maintaining the property across both Front of House (FOH) and Back of House (BOH) areas. This position replaces the requirement for a traditional Manager on Duty and acts as the senior leadership presence on property, empowered to make operational decisions, address issues, and ensure seamless continuity of management.</p>
<p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <strong>Be</strong> where you can do your best work, <strong>begin</strong> your purpose, <strong>belong</strong> to an amazing global team, and <strong>become</strong> the best version of you.</p>

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Do you love the energy of an airport environment? We are seeking a dynamic and results-driven leader to oversee RX&rsquo;s airport operations at our outstations.</p><p></p><p><br>
This dynamic role will be accountable for managing ground handling operations, making sure regulations are followed, improving our guest experience, and keeping sound relations with stakeholders in order to support operational excellence and our airline's business goals.</p><p></p><p><br>
A high-impact role, it demands hands-on leadership, strategic planning, and operational oversight to ensure seamless day-to-day performance. Moreover, you will play a critical role in upholding safety, service quality, and operational excellence across our network.</p><p></p><p><br>
You will be responsible for ensuring day-to-day airport operations, including passenger services, ramp, check-in, baggage, lounge, and ticketing are conducted in a safe, timely, and cost-effective manner.</p><p></p><p><br>
Yours is the opportunity to represent Riyadh Air at AOC meetings, airport committees, and regulatory forums, liaising effectively with customs, immigration, airport operators, and other key authorities.</p><p></p><p><br>
Importantly, you will be tasked with leading and developing the airport team, including frontline leaders and customer service staff, ensuring high performance, motivation, grooming standards, and adherence to operational SOPs.</p><p></p><p><i><br>
You&rsquo;ll be the friendly face and calm head at the heart of daily operations by leading teams, liaising with partners, and making sure everything runs like clockwork.</i></p>
About You:
<p>
Degree qualified, you will demonstrate at least 8 years of progressive experience in Airport or Ground Operations.</p><p></p><p><br>
Moreover, we are looking for someone with at least 5 years of supervisory experience at Tier 1 or 2 global airports.</p><p></p><p><br>
Naturally, you must possess a proven track record in managing airport operations, including passenger services, ramp operations, baggage handling, and load control.</p><p></p><p><br>
We&rsquo;d love to hear from you even more if you possess station start-up or launch experience.</p><p></p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p></p><p><br>
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Airport Manager - North Africa

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