airport duty manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airside Operations Duty Manager - Qatari Only
</div></div><div><div>Ref #
</div><div>250000HY
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 27-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p>
<p>Hamad International Airport is seeking a highly skilled and creative individual to join our team as <b>Airside Operations Duty Manager</b>. If you thrive in a dynamic environment, lead the heartbeat of airport operations, precision meets performance-every flight, every day. Ensuring safety and efficiency from runway to gate and, can help us to achieve this ambition by:</p>
<ul><li> Leading continuous improvement of airside operational efficiency, through analysis of key performance indicators, root cause investigations, and stakeholder engagement, in order to support HIA&rsquo;s vision as a global hub and ensure alignment with QCAA regulatory requirements.</li></ul>
<ul><li> To support data-driven decision-making and predictive airside operations, through integration of real-time data sources, predictive analytics, and historical trend analysis, in order to increase operational foresight and proactively manage disruption</li></ul>
<ul><li> To oversee and coordinate all airside operational activities at Hamad International Airport, through real-time monitoring, communication with airside stakeholders, and adherence to QCAA safety regulations, in order to ensure safe, compliant, and efficient aircraft ground movements.</li></ul>
<ul><li> To ensure compliance with QCAA, ICAO Annex 14, and HIA's Aerodrome Manual requirements, through scheduled inspections, audits, and enforcement of operational procedures, in order to maintain HIA&rsquo;s certification as a compliant and safe international aerodrome.</li></ul>
<ul><li> To implement and oversee aircraft stand and gate allocation policies, through the Airport Collaborative Decision-Making (A-CDM) process and apron control coordination, in order to optimize stand utilization, reduce taxi times, and support on-time performance.</li></ul>
<ul><li> To coordinate with Qatar Airways, ATC, Qatar Aviation Services (QAS), and other key airfield stakeholders, through structured operational meetings and on-ground coordination, in order to ensure seamless turnaround and minimize delays or service overlaps.</li></ul>
<ul><li> To support adverse weather and low visibility procedures, through proactive monitoring of METAR/TAF reports and dissemination of LVP status via internal alerts, in order to ensure flight safety and compliance with QCAA-mandated procedures.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p>
 <ul><li>High School Qualification / Vocational Qualification /Diploma with Minimum 5 years of job -related experience
</li><li>Bachelor&rsquo;s Degree or Equivalent with Minimum 4 years of job-related experience.</li>
<li>Relevant experience in Airport Airfield Operations</li>
<li>Holding Valid Qatari Driving License</li>
<li>Radio Telephony License (preferred)</li><br>
</ul></div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000HY</div></div></div></div></div></div></div></div>

Airside Operations Duty Manager - Qatari Only

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p><p>
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p><p>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.</p><p>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p><b><br>
What you'll be doing</b>
 </p><p>The Airport Floor Manager drives commercial excellence and passenger experience across Cairo Airport's duty-free operations. This role integrates strategic leadership, team development, and compliance oversight to maximize profitability in a 24/7 airport environment. The manager ensures seamless coordination between floor operations, terminal-wide strategy, and stakeholder partnerships while upholding Chalhoub Group&rsquo;s luxury standards and duty-free regulations.
</p><p><b>What you&rsquo;ll need to succeed</b><br>
<br>
</p><p><b>Operational Excellence :</b></p><ul>
<li>
Oversee end-to-end stock replenishment, ensuring customs compliance and minimizing airside delays</li>
<li>Enforce retail SOPs, loss prevention protocols, and duty-free regulations (e.g., purchase limits, passport checks).</li>
<li>Manage crisis response for flight disruptions/security incidents to minimize retail downtime.</li>
<li>Validate daily reports (sales, stock losses) and escalate systemic issues.</li>
<li>Stock accountability and adjustment with accurate records.</li>
</ul><p></p><p><b>
Commercial Performance &amp; Strategy:</b></p>
<p>
</p><ul><li>Own terminal P&amp;L, achieving revenue targets through flight-schedule-linked sales plans.</li>
<li>Optimize space planning and visual merchandising within airport spatial/security constraints</li>
<li>Drive omnichannel initiatives (e.g., click-and-collect, pre-flight ordering) to enhance passenger spend.</li>
<li>Analyze sales data, footfall patterns, and passenger demographics to adjust strategies in real-time.</li></ul><div></div><p><b><br>
Team Leadership &amp; Development:</b></p><ul>
<li>
Lead retail/floor managers, optimizing staff allocation during peak travel seasons/flight waves.
</li><li>Implement succession planning and talent development using Chalhoub University resources.
</li><li>Approve shift schedules, leave, and performance evaluations for terminal teams.
</li><li>Foster resilience in high-pressure environments through on-the-job coaching.</li>
</ul><p></p><p><b>
Passenger Experience (CX) :</b></p><ul>
<li>
Resolve escalated complaints (refunds, loyalty redemptions) with cross-functional coordination.
</li><li>Personalize services for diverse passenger nationalities and travel purposes.
</li><li>Promote MUSE loyalty programs and duty-exclusive app offers to transit passengers.
</li><li>Capture passenger data for travel retail analytics and journey mapping.</li><br>
</ul><p><b>
Stakeholder &amp; Compliance Management :</b></p><ul>
<li>
Liaise with airport authorities, airlines, customs, and border control agencies.
</li><li>Coordinate with merchandising/logistics for cross-terminal stock transfers.</li>
<li>Ensure compliance with health policies, security training, and duty-free documentation.
</li><li>Manage back-office integration for customs processes and stock reconciliation.</li>
</ul><p></p><p><b>
Technology &amp; Innovation :</b></p><ul>
<li>
Leverage passenger flow data to optimize staffing/promotional placements.</li>
<li>Deploy terminal-specific omnichannel hubs (e.g., centralized click-and-collect)
</li></ul><ul><li><b>What we can offer you</b></li>
</ul><p>
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p><p><b>
We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Floor Manager - Cairo Airport Duty Free

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 The Airport Floor Manager drives commercial excellence and passenger experience across Cairo Airport's duty-free operations. This role integrates strategic leadership, team development, and compliance oversight to maximize profitability in a 24/7 airport environment. The manager ensures seamless coordination between floor operations, terminal-wide strategy, and stakeholder partnerships while upholding Chalhoub Group&rsquo;s luxury standards and duty-free regulations.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Need To Succeed
  <br/>
  <br/>
 </strong>
 <strong>
  Operational Excellence :
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee end-to-end stock replenishment, ensuring customs compliance and minimizing airside delays
  </li>
  <li>
   Enforce retail SOPs, loss prevention protocols, and duty-free regulations (e.g., purchase limits, passport checks).
  </li>
  <li>
   Manage crisis response for flight disruptions/security incidents to minimize retail downtime.
  </li>
  <li>
   Validate daily reports (sales, stock losses) and escalate systemic issues.
  </li>
  <li>
   Stock accountability and adjustment with accurate records.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commercial Performance &amp; Strategy
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own terminal P&amp;L, achieving revenue targets through flight-schedule-linked sales plans.
  </li>
  <li>
   Optimize space planning and visual merchandising within airport spatial/security constraints
  </li>
  <li>
   Drive omnichannel initiatives (e.g., click-and-collect, pre-flight ordering) to enhance passenger spend.
  </li>
  <li>
   Analyze sales data, footfall patterns, and passenger demographics to adjust strategies in real-time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership &amp; Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead retail/floor managers, optimizing staff allocation during peak travel seasons/flight waves.
  </li>
  <li>
   Implement succession planning and talent development using Chalhoub University resources.
  </li>
  <li>
   Approve shift schedules, leave, and performance evaluations for terminal teams.
  </li>
  <li>
   Foster resilience in high-pressure environments through on-the-job coaching.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Passenger Experience (CX)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Resolve escalated complaints (refunds, loyalty redemptions) with cross-functional coordination.
  </li>
  <li>
   Personalize services for diverse passenger nationalities and travel purposes.
  </li>
  <li>
   Promote MUSE loyalty programs and duty-exclusive app offers to transit passengers.
  </li>
  <li>
   Capture passenger data for travel retail analytics and journey mapping.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder &amp; Compliance Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Liaise with airport authorities, airlines, customs, and border control agencies.
  </li>
  <li>
   Coordinate with merchandising/logistics for cross-terminal stock transfers.
  </li>
  <li>
   Ensure compliance with health policies, security training, and duty-free documentation.
  </li>
  <li>
   Manage back-office integration for customs processes and stock reconciliation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technology &amp; Innovation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Leverage passenger flow data to optimize staffing/promotional placements.
  </li>
  <li>
   Deploy terminal-specific omnichannel hubs (e.g., centralized click-and-collect)
  </li>
  <li>
   What we can offer you
   <br/>
   <br/>
  </li>
 </ul>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Adani Airport Holdings Ltd

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Baggage Shift Management:
 <br/>
 <br/>
 Oversees all baggage handling operations during the assigned shift including stand up briefings ensuring smooth baggage flow and timely aircraft departures &amp; monitors baggage handling processes and takes corrective actions to address any disruptions.
 <br/>
 <br/>
 Coordinates with other departments, such as check-in and AOCC to ensure efficient baggage handling and passenger experience.
 <br/>
 <br/>
 <strong>
  Team Supervision
  <br/>
  <br/>
 </strong>
 Lead, supervise, and support baggage handling staff, including baggage handlers, coordinators, and supervisors, ensuring adherence to safety and operational protocols in shift.
 <br/>
 <br/>
 Schedule and manage shift rosters, ensuring adequate staffing for efficient baggage operations while maintaining compliance with labor regulations.
 <br/>
 <br/>
 Conduct regular briefings and safety drills to keep team members informed of daily goals, safety procedures, and operational updates.
 <br/>
 <br/>
 <strong>
  Performance Monitoring And Quality Assurance
  <br/>
  <br/>
 </strong>
 Track and assess key performance indicators (KPIs), such as baggage delivery time, mishandling rates, and customer complaints, to ensure adherence to service standards.Ensure the valid data collation and support the lead tof the data analysis to explore the methods to improve the performance .
 <br/>
 <br/>
 Conduct quality checks on baggage operations to ensure compliance with airport and airline policies, and implement necessary adjustments.
 <br/>
 <br/>
 Customer Service;
 <br/>
 <br/>
 Handles passenger inquiries and complaints related to baggage handling &amp; resolves issues promptly and professionally, ensuring passenger satisfaction.
 <br/>
 <br/>
 Provides information and assistance to passengers regarding baggage policies and procedures based on situational requirement .
 <br/>
 <br/>
 <strong>
  Compliance And Safety Management
  <br/>
  <br/>
 </strong>
 Ensures adherence to all safety regulations and procedures related to baggage handling &amp; conducts regular safety inspections and audits.
 <br/>
 <br/>
 Reports safety incidents and near-misses, taking corrective actions to prevent future occurrences.
 <br/>
 <br/>
 <strong>
  Stakeholder Coordination
  <br/>
  <br/>
 </strong>
 Collaborate with internal and external stakeholders, including airline staff, security, and ground handling companies, to maintain efficient baggage flow and resolve operational challenges.
 <br/>
 <br/>
 Serve as a point of contact for airline representatives regarding baggage concerns, coordinating closely to ensure positive service delivery.
 <br/>
 <br/>
 Liaise with equipment vendors to manage any urgent maintenance or technical issues, ensuring minimal disruption to baggage handling.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Educational Qualifications:
 <br/>
 <br/>
 Bachelor's degree in Arts/ Commerce/ Science.
 <br/>
 <br/>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 5-8 years of experience in Airlines/ GHAs within the aviation industry as a Ramp manager or Duty Manager with reporting of size 20+ , Experience of handling the Customs, Load and Trim of the flights or Turn around coordinator for Airlines , Some experience about the baggage handling in Airlines/ GHAs .
</div>


Duty Manager - Baggage Operations

Cathay Pacific

<div></div><div><div><div><div><div><div>Cathay Pacific
</div><div>Airport &amp; Cargo Operations
</div><div>Airport Service Delivery Department
</div><div>Permanent</div>
<div>Riyadh, Saudi Arabia
</div><div>Application deadline: 01 Sep 2025</div>
</div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2><p>
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business &ndash; Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.</p>
<p>
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world&rsquo;s leading international aviation centres.</p><p></p><h2 class="jobSectionHeader"><b><br>
Role Introduction</b></h2><p>
To oversee and ensure that airport operations during the operational shift run smoothly and efficiently whilst complying with the established safety, security and quality standards.
<br>
<br>
To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.</p><p></p><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2><p><b>
Safety, Quality, and Operational Excellence Leader</b></p>
<ul>
<li>Enforce corporate safety, security, and quality standards to ensure regulatory compliance and operational integrity, striving for zero incidents.</li>
<li>Collaborate with airport management to mitigate risks and foster a safety-focused culture.</li>
<li>Act as the Airline&rsquo;s Operational Duty Holder at the airport, adhering to risk escalation protocols.</li>
</ul>
<p><b>Operational Management</b></p>
<ul>
<li>Oversee Ground Handling Agent teams for Cathay flight operations, ensuring punctuality and error-free performance.</li>
<li>Drive continuous improvement in operational effectiveness and productivity.</li>
<li>Conduct regular Quality Control checks on station and supplier performance.</li>
</ul>
<p><b>Customer Experience Champion</b></p>
<ul>
<li>Deliver exceptional customer experiences through high-quality service and product knowledge.</li>
<li>Support adoption of new technologies for enhanced customer service.</li>
<li>Ensure excellence in airport lounge operations and customer-centric service standards.</li>
</ul>
<p><b>Crisis Management and Preparedness</b></p>
<ul>
<li>Prepare teams to handle emergencies, accidents, and irregular operations effectively.</li>
<li>Facilitate exercises and review contingency plans to ensure readiness and compliance standards.</li>
<li>Manage flight disruptions with customer care and choice prioritization.</li>
</ul>
<p><b>Team Leadership and Development</b></p>
<ul>
<li>Lead and motivate teams to achieve success and foster teamwork.</li>
<li>Mentor and develop direct reports, ensuring training and growth opportunities.</li>
<li>Maintain open communication and align employee goals with department objectives.</li>
</ul>
<p><b>Supplier and Cost Management</b></p>
<ul>
<li>Monitor supplier performance and implement improvement plans.</li>
<li>Optimize resource deployment and manage costs to drive efficiency.</li>
<li>Handle station administration duties and support rostering as needed.</li>
</ul>
<p><b>Airport Community Engagement</b></p>
<ul>
<li>Cultivate relationships with airport stakeholders and industry partners.</li>
<li>Represent company interests in airport-related affairs and ensure compliance with competition regulations.</li>
<li>Safeguard and promote the company&rsquo;s reputation within the airport community.</li>
</ul>
<p><b>Emergency and Accident Response</b></p>
<ul>
<li>Fulfill Emergency and Accident (E&amp;A) and Crisis Response responsibilities as required.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><p><b>
Academic qualifications</b></p>
<ul>
<li>A Diploma qualification in an Airport or service-related discipline is a minimum</li>
<li>A Bachelor&rsquo;s degree in an aligned field is desirable</li>
</ul>
<p><b>Knowledge, skills, training and experience</b></p>
<ul>
<li>Excellent command of written and spoken English is mandatory with the local language being an advantage</li>
<li>Three years&rsquo; airport operational / customer handling experience</li>
<li>At least one years&rsquo; recent experience in a supervisory / management capacity with demonstrable ability to establish an appropriate plan and course of action for self and team to accomplish a specific outcome</li>
<li>Superior independent working capabilities with strong decision-making skills</li>
<li>Self-motivated and committed leader who enjoys teamwork</li>
<li>Strong customer service mentality with superior interpersonal skills</li>
<li>Full technical knowledge and capability (multi-skilled) to competently perform each airport job function</li>
<li>Thorough understanding of company policies and international regulatory procedures and all required local regulatory matters</li>
<li>Broad understanding of the mode of operation of the Company, Oneworld partner carriers and other airlines</li>
<li>Understanding of relevant international regulatory safety, industry and operational requirements and trends</li>
<li>Ability to handle and react effectively and spontaneously to the different operational modes such as normal operations, disruption, Emergency and Accident and contingency situations</li>
<li>Adapts to and embraces constant change</li>
</ul><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
https://careers.cathaypacific.com/who-we-are/why-work-here</p>
<p>
Cathay is proud to offer eligible employees competitive compensation &amp; benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.</p>
<ul>
<li>Travel Privileges on Cathay Pacific Airways Global Network</li>
<li>Extensive well-being programs including health and employee assistance program benefits to help you stay well.</li>
<li>Paid Leave</li>
<li>If this position requires a uniform, a uniform allowance will be provided.</li>
</ul><h2 class="jobSectionHeader"><b>Personal &amp; Application Information</b></h2><p>
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.</p>
<p>
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.</p>
<p>
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified.</p>
<p>
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.</p></div></div></div></div></div></div><p></p>

Duty Airport Operations Manager

<div>
 <strong>
  About Business
  <br/>
  <br/>
 </strong>
 <strong>
  JOB DESCRIPTION
  <br/>
  <br/>
 </strong>
 <strong>
  Adani Group
 </strong>
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 <br/>
 <br/>
 <strong>
  Adani Airports Holding Limited
 </strong>
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 <br/>
 <br/>
 <strong>
  Job Purpose:
 </strong>
 Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Terminal Operations Shift Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures &amp; coordinates with other departments for efficient operations.
  </li>
  <li>
   Manages staff schedules and assignments to optimize resource utilization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Lounge Management And Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly &amp; builds positive relationships with passengers to enhance the overall airport experience.
  </li>
  <li>
   Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Trolley Operations And Asset Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
  </li>
  <li>
   Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Golf Cart And Inter Terminal Coach Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.
  </li>
  <li>
   Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Staff Supervision
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides leadership and guidance to the terminal operations team during the shift &amp; monitors staff performance and addresses issues promptly.
  </li>
  <li>
   Ensures adherence to operational procedures and standards among staff members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Vendor Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal
  </li>
  <li>
   Monitor vendor performance and address any discrepancies to maintain operational standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Problem Solving
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifies and resolves operational issues and challenges that arise during the shift &amp; implements immediate solutions to minimize disruptions.
  </li>
  <li>
   Collaborates with other departments to address complex issues and find effective solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Emergency Response Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.
  </li>
  <li>
   Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Special Events And VVIP Movements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.
  </li>
  <li>
   Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety And Security Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures compliance with safety and security regulations and procedures during the shift &amp; conducts safety checks and responds to incidents.
  </li>
  <li>
   Coordinates with security personnel to address security concerns and maintain a safe environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Efficiency
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Optimizes resource utilization during the shift to maximize efficiency and minimize costs &amp; implements process improvements to enhance operational performance.
  </li>
  <li>
   Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift wise coordination will all regulatory agencies, airlines and ground handlers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership and Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.
  </li>
  <li>
   Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Stakeholders - Internal
  <br/>
  <br/>
 </strong>
 Lead - Terminal Operations
 <br/>
 <br/>
 Facilities Department
 <br/>
 <br/>
 Ground Handling Supervisor
 <br/>
 <br/>
 Security Supervisor
 <br/>
 <br/>
 IT Department
 <br/>
 <br/>
 HR Department
 <br/>
 <br/>
 Finance Department
 <br/>
 <br/>
 Quality Assurance
 <br/>
 <br/>
 Customer Service
 <br/>
 <br/>
 <strong>
  Key Stakeholders - External
  <br/>
  <br/>
 </strong>
 Airlines
 <br/>
 <br/>
 MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO
 <br/>
 <br/>
 Ground Handling Agencies
 <br/>
 <br/>
 Retail and Food Outlets
 <br/>
 <br/>
 Government Regulatory Bodies
 <br/>
 <br/>
 Airport Authority of India (AAI)
 <br/>
 <br/>
 Travel Agents
 <br/>
 <br/>
 Car Rental Services
 <br/>
 <br/>
 Security Agencies
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Educational Qualifications:
 <br/>
 <br/>
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
 <br/>
 <br/>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 Minimum of 5-7 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
</div>


Duty Manager - Terminal Operations (T1)

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Airport Services Agent - Abu Dhabi
</div></div><div><div>Ref #
</div><div>223241
</div></div><div><div>Location
</div><div>United Arab Emirates - Abu Dhabi
</div></div><div><div>Job family
</div><div>Not Specified
</div></div><div><div><ul><li>Closing date: 31-Aug-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role:</b></p>
<div>An exciting opportunity to join the Qatar Airways Outstations Team. To support our operations in Abu Dhabi, United Arab Emirates. We are currently recruiting for the role of Senior Airport Services Agent in Ground Services.</div>
<div>The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR&rsquo;s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.</div>
<div>Your specific responsibilities include:</div>
<ul><li>Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.</li>
<li>Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.</li>
<li>Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.</li>
<li>Assist duty officer to handle company material and records.</li>
<li>Liaison with GHA for quick processing of hotel and transfer passengers.</li>
<li>Work with GHA and ensure smooth passenger handling.</li>
<li>Assist passengers in regards to entry requirements, visas, residence permits etc.</li>
<li>Ensure passengers are assisted smoothly through airport facilities.</li>
<li>Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.</li>
</ul><div>Be part of an extraordinary story</div>
<div>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.</div>
<div>You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>To be successful in this role you will need:</p>
<ul><li>Bachelors degree with at least 1 year of relevant experience in Airport Operations of a leading airline.</li>
<li>Excellent communication skills with fluency in English language.</li>
<li>High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.</li>
<li>DCS experience and knowledge of ticketing is an advantage for this job</li>
<li>Able to manage mishandled baggage services, including service recovery situations with customers.</li>
<li>Ideally completed courses in Passenger Handling and Customer Services</li>
<li>High level of computer literacy</li>
<li>Excellent customer focus and service delivery.</li>
</ul><div>About Qatar Airways Group</div>
<div>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.</div>
<p>Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=223241</div></div></div></div></div></div></div></div>

Senior Airport Services Agent - Abu Dhabi

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