airport manager

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25180415<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Courtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p>
<div><div><p>Job Summary</p>
</div><p>To assists our guests efficiently, courteously, and professionally in all Airport functions. Collect the visas for the expected arrivals from the Concierge. Ensure the visas are handed to the Immigration Counter in time for the arrival of the guests. In case the guest has no visa, ensure &ldquo;Sponsoring Letter&rdquo; is handed to the Immigration Counter</p>
<p>Maintain safety by adhering to all safety policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instructions are given before operating any equipment.</p>
<p><b>Business Results</b></p>
<p>Balanced Scorecard Results: Supports strategies and conducts activities to drive and continually improve financial results, guest satisfaction, and human capital index and market share.</p>
</div><div><ul><li><b>Operations: </b>Works with other department managers and associates to execute the daily activities of the Loss Prevention department. Focuses on meeting or exceeding department goals and ensures compliance with Marriott Operating Standards to maintain brand integrity.</li>
<li><b>Guest Satisfaction: </b>Associates strive to meet or exceed customer expectations. Helps build customer loyalty through product and or service excellence.</li>
<li><b>Human Resources: </b>Develops self and team colleagues to deliver excellent products and services. Sustains a work environment that focuses on fair and equitable treatment and satisfaction to enable business success.</li>
<li><b>Financial Management:</b> Participates in managing company assets and guest belonging</li>
</ul></div><p><b>JOB REQUIREMENTS:</b></p>
 <ul><li>Handle all duties according to hotel policies, procedures, internal rules and standards.</li>
<li>Responsible to handle all guest requests and to solve any guest complaints.</li>
<li>Check the transportation list for arrivals and departures (at least hourly)</li>
<li>Give a warm welcome with a smile to the guests and address them by their name.</li>
<li>All expired visas not collected by the guest due to no show or cancellations should be returned immediately to the Visa office.</li>
<li>Escort the guest to the car and introduce the guest to the driver by name.</li>
<li>Make a note of who sits where in the car, and pass this information to the Concierge</li>
<li>Coordinate all transportation requests through the concierge/guest relation of the hotels</li>
<li>Inform the Manager on duty or Front Office Manager of eventual flight delays or cancellations</li>
<li>Must keep himself updated with all hotel information in order to attract potential guests.</li>
<li>Know the Marriott culture and act as an ambassador of Marriott</li>
<li>Collect the baggage for the guest and bring it to the hotel</li>
<li>Follow up with the lost luggage department at the airport to see if the luggage has arrived. Keep concierge informed.</li>
<li>Collect passport, ticket and luggage from the guest or from reception, do the pre check in at the airport and then return the passport and the ticket to the guest.</li>
<li>Build up good relationship with the Airport Officials and Airline Officers, be an ambassador of Marriott.</li>
<li>Maintain cleanliness and tidiness of the Airport desk according to the Marriot Brand Standard</li>
<li>Know the hotel very well in order to be able to satisfy any guest request and ensuring we sell the company. Know the restaurants and what they offer. Know all the hotel facilities.</li>
<li>Communicate all the operation information with all colleagues. Be active in the daily briefing.</li>
<li>Use the 15/5 rule and LEARN process and techniques in order to minimize the problem experience of our guests and increase the guest satisfaction overall.</li>
<li>Handle complaints efficiently in the airport, use the LEARN process in order to ensure guest satisfaction. Fill in a guest response form for each guest comment and hand it over to the Front Office by the end of shift.</li>
<li>Each associate is expected to carry out, within their capability, all reasonable requests by management.</li>
</ul><p><b>Human Resources</b></p>
<ul><li>Establishes and maintains open, collaborative relationships with all associates and ensures associates do the same within the team.</li>
<li>Celebrates successes and publicly recognizes the contributions of team members; ensures associate recognition is taking place on all shifts. Participates in an on-going associate recognition program.</li>
</ul><p><b>Other</b></p>
<ul><li>Performs other duties as assigned to meet business needs.</li>
<li>Completes any reasonable job request by your immediate supervisor/manager</li></ul><br>
<p></p><p>I have read and understood the above terms of my job description.</p><br>
<p><br>
<br>
PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
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</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Airport Representative (Arabic Speaker)

ART Technologies

Designation - Airport Technician (Freshers also Eligible)<br>Qualification - Diploma (Mechanical &amp; Electrical)<br>Location - Dubai<br><br><br><div><span style="font-size: 11px;"><b>Role: Operations, Maintenance &amp; Support - Other</b></span></div><div><span style="font-size: 11px;">Industry Type: Aviation</span></div><div><span style="font-size: 11px;">Department: Production, Manufacturing &amp; Engineering</span></div><div><span style="font-size: 11px;">Employment Type: Full Time, Permanent</span></div><div><span style="font-size: 11px;">Role Category: Operations, Maintenance &amp; Support</span></div><div><span style="font-size: 11px;">Education</span></div><div><span style="font-size: 11px;">UG: Diploma in Mechanical, Electrical</span></div>

Airport Technician

STAR SERVICES LLC

<br/><p><strong>Job Title:</strong> Ushers</p><p><strong>2 Shifts - 6 a.m. - 2 p.m. &  8 p.m to 4 a.m.)</strong></p><p><strong>JOb Duration : 5 Months.</strong></p><p><br/> <strong>Location:</strong> Dubai Airport (T1 / T2 & T3)</p><br/><p><strong>Job Purpose:</strong><br/>The ushers will represent the Bolt brand at designated locations, assisting customers, promoting offers,</p><p>and driving app installs and bookings.</p><br/><p><strong>Key Responsibilities:</strong></p><ul><li>Support customers at designated activation sites across Dubai.</li><li>Assist and guide users in downloading and using the Bolt app.</li><li>Promote Bolt offers and services with enthusiasm and professionalism.</li><li>Represent the brand image positively through customer interaction.</li><li>Drive app installs, bookings, and conversions through effective communication.</li></ul><br/>

USHERS  / GUEST GUIDE - DUBAI AIRPORT (5 Months)

The Emirates Group

<b>Job Purpose </b><p>At Emirates, we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers Fly Better. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world?</p> <p>Join us in Cosmopolitan Dubai as a <strong>Technical Product Manager - Airport Services</strong> and make your mark on the aviation world by taking our products to the next level!</p> <p> <strong> <span>In this role you will:</span></strong>  </p> <ul> <li>Collaborate with TPOs (technical product owners), peer groups, vendors, and other IT stakeholder groups to deliver ongoing and future Program Increment Planning (PIs), utilizing business value, assessment of available capacity, and effectively sequencing and prioritizing backlogs.</li> <li>Lead a team of TPOs through collaboration, delegation, and empowerment to ensure effective delivery of our technology solutions.</li> <li>Collaborate with architecture, engineering, and service management teams to ensure the overall backlogs are balanced to provide a scalable, user experience-optimized, stable, and performant technology product that continually meets business needs. Ensure Technical Debt, NFRs (Non-Functional Requirements), and System enablers are considered, captured, and cascaded to team backlogs.</li> <li>Participate in Sprint demos at the team level and assist in the preparation of system demos and other varied levels of involvement across a suite of Demos and Visual Release Notes at the team level. Engage in the preparation and delivery of PI demos to the stakeholder group via Inspect &amp; Adapt workshops with the overall goal of driving increased use and adoption.</li> <li>Responsible for the quality and integrity of the data held in the Product Catalogue for your specific Product/s. Define a methodology for analysing and responding to target metrics and value post PI delivery, aiming to drive increased use and adoption of our technology products.</li> <li>Develop and mentor TPOs, supporting their professional development. Contribute to the TPM peer community in identifying and acting upon opportunities for Learning and Development, growth, and advancement.</li> <li>Maintain the quality and integrity of the data held in the Product catalogue and features within the technical and team boundaries, ensure the identification and contribution of risks and dependencies, and ensure appropriate team backlogs reflect any impact.</li> <li>Drive the partnership with applicable product vendors, ensuring timely feature/product upgrades, and maximising the product's efficiency and effectiveness. Minimise bespoke customisation and influence business process changes to best utilize vendor-supplied products.</li> <li>Own data and information product roadmap and ensure compliance with Enterprise Data &amp; Analytics strategic guidelines, architecture patterns, and business value consideration in coordination with business managers and leaders.</li> <li>Capture and align semantic information (business metadata) across diverse business areas, translating it into appropriate intermediate formats (e.g., information metrics or similar) and logical Enterprise Data and Information Models.</li> </ul><b> Qualification </b><p> <strong>To be considered for the role, you must meet the below requirements:</strong> </p> <ul> <li> <div>Degree or Honours (12+3 or equivalent) in a relevant domain, e.g., Operations Research, Marketing, Science, Information Systems, e-commerce.</div> </li> <li> <div>8 + years of practical experience working as a Technical Product Manager or Product Owner.</div> </li> <li> <div>Well-versed in the tools for the technical product aspects of software delivery.</div> </li> <li> <div>Strong communication skills at peer, line, and stakeholder levels. Ability to lead by example using evidence, information, and data to empower people and lead changes.</div> </li> <li> <div>Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domains or technical areas. Demonstrated evidence of knowledge in the technical area and its application.</div></li></ul>

Technical Product Manager - Airport Services

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
Responsible for leading a group of management and support staff responsible for all aspects of Customer Operations staffing.</li><li>
This role is a part of the Hubs &amp; Gateways Team within the Airports group.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i>
</p><ul><li>Partners with Manpower Planning (HDQ) and CE Finance to make sure that airport has the proper staffing models and headcount levels approved</li><li>
Works with the admin team to build the Agent and CAR shift and vacation bids</li><li>
Ability to learn the new JCBA contract and be a subject matter expert for educating the front line leaders and maintaining strategic conversations including grievance forums</li><li>
Maintains budgeted headcount to support the customer service operation by overseeing the agent in-classification and out-of-classification transfers and new-hire process</li><li>
Works with the Customer Service management team, local training department, FSU and Talent Services for filling vacancies</li><li>
Manages the agent overtime office for offering overtime and part-time extensions to support operational needs</li><li>
Ensures staffing is sufficient to meet seasonal needs, holidays and &ldquo;flex flying&rdquo;</li><li>
Creates opportunities to reduce costs during slower seasons as well as reduced flying days</li><li>
Works to develop new automated tools to reduce the workload or to advance the organization and make smarter decisions not only impacting the operation but also enhancing the employee experience</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelor's degree / Master's degree or equivalent training/experience</li><li>
5+ years of business, operational, and financial background with experience in assessing manpower needs, administering bids, along with a good understanding of staffing models or relevant experience</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li><div>
Experience with Hyperion Essbase</div></li><li><div>
Experience managing multiple labor agreements</div></li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc</li><li>
Ability to develop, lead and motivate employees as well as work closely with both airport and union leadership teams</li><li>
Ability to identify opportunities for improvement as well as having prior success in implementing strategic initiatives</li><li>
Strong presentation, organization and planning skills</li><li>
Ability to develop compelling business cases</li><li>
Strong leadership and interpersonal skills</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
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Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Manager, Airport Customer Experience Administration

Atlantis Resorts

<p>Are you passionate about engaging and helping multiple nationalities daily? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis Dubai is looking for someone like you!</p><p>As Agent, Airport Services, you will be the first point of contact with all guests you have to ensure that all needs are met and that they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will have to maintain an efficient and effective flow of information with the guest and all internal departments. You will have to ensure that the team members are fully aware of the operating procedures.</p>

Team Leader, Airport Services

KERZNER INTERNATIONAL LIMITED

<p>Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.</p> <p>With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back-of-house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories - not only for our guests, but for our colleagues too.</p> <p><strong>About The Role</strong></p> <p>Are you passionate about engaging and helping multiple nationalities daily? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis Dubai is looking for someone like you!</p> <p>As Agent, Airport Services, you will be the first point of contact with all guests you have to ensure that all needs are met and that they are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team. Moreover, you will have to maintain an efficient and effective flow of information with the guest and all internal departments. You will have to ensure that the team members are fully aware of the operating procedures.</p> <p><strong>About You</strong></p>

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