airport operations coordinator

dnata

<div>
 
 Job Purpose
 
 
 
 dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
 
 
 As a
 
 Flight Watch Coordinator,
 
 you will
 
 ,
 
 plan, collaborate and control all ground handling activities, which includes pro-actively supporting and engaging in delivering the OAL &amp; Flydubai baggage operation on assigned flights. Act as the point of contact for airlines and teams for flight related information in order to achieve safe and on-time departure in line with the SLAs of dnata airport operations. The intent of this role is to solve problems before they become a problem for the front-line delivery teams to solve, which impacts or disrupts the operational activities and deliver end to end aircraft turnaround coordination.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Plan
 </li>
 <li>
 Oversees the flight schedules and reviews aircraft ready state to ensure on-time flight arrival and departures across all airports.
 </li>
 <li>
 Oversee operational requirements related to baggage/cargo and passenger prior to arrival/departure.
 </li>
 <li>
 Lead
 </li>
 <li>
 Briefs dAO core supervision on the flight details to ensure that flight requirements are covered.
 </li>
 <li>
 Coordinates all activities (above and below wing) for a safe timely Turnaround process.
 </li>
 <li>
 Execute
 </li>
 <li>
 Records the provision of additional ground services above the agreed SLA to ensure accurate flight wise billing is undertaken, to protect from revenue leakage.
 </li>
 <li>
 Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 <li>
 Implements and monitors airline requirements according to SLA/ASR and provides effectively engagement with the team on the day of operations.
 </li>
 <li>
 Contributes to the identification of opportunities for continuous improvement of systems, processes and practices.
 </li>
 <li>
 Collects relevant flight briefings from Airline representatives to ensure resources are correctly allocated.
 </li>
 <li>
 Acts as the focal point on the day of operations for a particular flight, makes the required decisions and provides guidance
 </li>
 <li>
 Monitors the time schedules of flights through AACS to ensure that the team on the day of operations are informed and updated on any changes/ challenges.
 </li>
 <li>
 Takes immediate action to escalate and rectify irregular operations proactively in coordination with relevant stakeholders
 </li>
 <li>
 Investigates significant flights delays and any breaches of SLAs to ensure that corrective action measures are taken and the appropriate report is created.
 </li>
 <li>
 Maintains relationship with internal and external departments such as DAC, Group Safety &amp; Security, Airport Police, Immigration, airline customers to ensure that the needs are met and satisfaction is enhanced
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a scientific field (Science, Business Administration, Commerce) Or Diploma in ground handling / airport.
 </li>
 <li>
 Bachelor&rsquo;s degree Holder: 2-4 years of experience in ground handling / airport operations Or Diploma Holder: 4-6 years of experience in ground handling / airport operations.
 </li>
 <li>
 Advanced understanding of Baggage Operations.
 </li>
 <li>
 Advanced understanding of Load Control.
 </li>
 <li>
 Advanced understanding of the usage of Departure Control System.
 </li>
 <li>
 Advanced understanding of the usage of AACS, BELT and RTC.
 </li>
 <li>
 Advanced understanding of Airline Requirement and Customer SLAs.
 </li>
 <li>
 Proficient understanding of the Turnaround Process.
 </li>
 <li>
 Basic knowledge of weight and balance.
 </li>
 <li>
 Proficient Data collection and analysis Skills.
 </li>
 <li>
 Proficient IT and Computer Literacy Skills.
 </li>
 <li>
 English Language Skills Level 5.
 </li>
 <li>
 Proficient Planning and Organizing Skills.
 </li>
 <li>
 Advanced Communication Skills.
 </li>
 <li>
 Advanced Writing Skills.
 </li>
 <li>
 Safety Awareness Skills.
 
 
 </li>
 </ul>
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers to make.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Flight Watch Coordinator (AOCC) - Emiratisation

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As a Flight Watch Coordinator, you will , plan, collaborate and control all ground handling activities, which includes pro-actively supporting and engaging in delivering the OAL &amp; Flydubai baggage operation on assigned flights. Act as the point of contact for airlines and teams for flight related information in order to achieve safe and on-time departure in line with the SLAs of dnata airport operations. The intent of this role is to solve problems before they become a problem for the front-line delivery teams to solve, which impacts or disrupts the operational activities and deliver end to end aircraft turnaround coordination.
In this role, you will:
<ul><li>Plan
 
<ul><li>Oversees the flight schedules and reviews aircraft ready state to ensure on-time flight arrival and departures across all airports.
 </li><li>Oversee operational requirements related to baggage/cargo and passenger prior to arrival/departure.
</li></ul></li><li>Lead
 
<ul><li>Briefs dAO core supervision on the flight details to ensure that flight requirements are covered.
 </li><li>Coordinates all activities (above and below wing) for a safe timely Turnaround process.
</li></ul></li><li>Execute
 
<ul><li>Records the provision of additional ground services above the agreed SLA to ensure accurate flight wise billing is undertaken, to protect from revenue leakage.
 </li><li>Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li><li>Implements and monitors airline requirements according to SLA/ASR and provides effectively engagement with the team on the day of operations.
 </li><li>Contributes to the identification of opportunities for continuous improvement of systems, processes and practices.
 </li><li>Collects relevant flight briefings from Airline representatives to ensure resources are correctly allocated.
 </li><li>Acts as the focal point on the day of operations for a particular flight, makes the required decisions and provides guidance
 </li><li>Monitors the time schedules of flights through AACS to ensure that the team on the day of operations are informed and updated on any changes/ challenges.
 </li><li>Takes immediate action to escalate and rectify irregular operations proactively in coordination with relevant stakeholders
 </li><li>Investigates significant flights delays and any breaches of SLAs to ensure that corrective action measures are taken and the appropriate report is created.
 </li><li>Maintains relationship with internal and external departments such as DAC, Group Safety &amp; Security, Airport Police, Immigration, airline customers to ensure that the needs are met and satisfaction is enhanced
</li></ul></li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>Bachelor&rsquo;s degree in a scientific field (Science, Business Administration, Commerce) Or Diploma in ground handling / airport.
</li><li>Bachelor&rsquo;s degree Holder: 2-4 years of experience in ground handling / airport operations Or Diploma Holder: 4-6 years of experience in ground handling / airport operations.
</li><li>Advanced understanding of Baggage Operations.
</li><li>Advanced understanding of Load Control.
</li><li>Advanced understanding of the usage of Departure Control System.
</li><li>Advanced understanding of the usage of AACS, BELT and RTC.
</li><li>Advanced understanding of Airline Requirement and Customer SLAs.
</li><li>Proficient understanding of the Turnaround Process.
</li><li>Basic knowledge of weight and balance.
</li><li>Proficient Data collection and analysis Skills.
</li><li>Proficient IT and Computer Literacy Skills.
</li><li>English Language Skills Level 5.
</li><li>Proficient Planning and Organizing Skills.
</li><li>Advanced Communication Skills.
</li><li>Advanced Writing Skills.
</li><li>Safety Awareness Skills.
</li></ul></div>Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers to make.
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Flight Watch Coordinator

IW Group Inc

We would really appreciate it if you take the time to read about us and about the job.Who We Are We&rsquo;re a premium guest experience company offering exceptional service to airport travelers nationwide. Our team approaches each assignment with professionalism, discretion, and efficiency. Our mission is to provide a seamless, stress-free airport experience at every opportunity.What We&rsquo;re Looking For We are looking to hire a candidate who embodies professionalism, sound judgment, and meticulous attention to detail. (As a test of that last quality, please type the word HIRE when prompted to enter a password in one of our screener questions.) The right person stays calm under pressure, communicates clearly and kindly, and isn&rsquo;t easily rattled or offended.The LAX Airport Greeter &amp; Transportation Coordinator role requires someone who is self-directed, a creative problem-solver, and able to manage shifting conditions independently, without close supervision. You must be punctual, reliable, adaptable, and committed to maintaining a consistent weekly schedule.Comfort with web-based applications and the ability to track multiple moving parts at once are essential. You'll be juggling real-time information about flights, guests, and drivers, so thinking clearly and being focused and fully present are non-negotiables.We&rsquo;re particularly interested in candidates with experience in high-touch hospitality environments, such as hotel front desks, where professionalism, discretion, and customer service are foundational to success.This role is NOT suited for individuals who require close oversight, are easily overwhelmed in crowded, busy, or noisy spaces, or who struggle to adapt when plans change with little notice.Job DescriptionAs an on-site Airport Greeter &amp; Transportation Coordinator at Los Angeles International Airport (LAX), your primary responsibility will be to greet First and Business Class passengers arriving on a specific international flight and coordinate a seamless handoff to their pre-assigned private chauffeurs.This specific international flight lands daily&mdash;Sunday through Saturday&mdash;at approximately 12:45 PM. The actual landing time determines the start-time of your shift, which on any given day may be earlier or later depending on delays or early landings. Each shift lasts approximately 2-3 hours, though we guarantee a minimum of 2 hours of pay per shift.This is a very part-time position. We are looking for someone to cover the Friday and Sunday shift.Key responsibilities include:<ul><li>Monitoring the assigned flight&rsquo;s landing time and adjusting your shift start time accordingly</li><li>Greeting First and Business Class passengers in the international arrivals hall with warmth, professionalism, and a passion for service</li><li>Using a web-based application to track and update passenger and chauffeur status in real time</li><li>Coordinating a seamless connection between passenger and driver</li><li>Resolving emergent issues with calm, clear, efficient decision-making</li><li>Communicating clearly and professionally with guests, drivers, airline representatives, our office, and with others you may come in contact with on the job.</li><li>Maintaining a composed, service-oriented presence in a fast-paced setting.</li><li>Reporting back to our office the details of each shift.</li></ul>This is a solo, self-directed role. You will not be supervised on-site, and you&rsquo;ll be responsible for managing your time, tools, and responsibilities with consistency and attention to detail.Personality Fit<ul><li>You are likely to succeed in this role if you are:</li><li>Reliable, attentive, and professional in your demeanor</li><li>Empathetic and others-oriented in your heart</li><li>Comfortable taking initiative and making real-time decisions</li><li>Detail-oriented and a quick, creative problem-solver</li></ul>Must Be Comfortable With<ul><li>On-site work at LAX: This is not a remote role. You must be physically present at Los Angeles International Airport for each scheduled shift.</li><li>Variable start times: While the flight is scheduled to land at 12:45 PM, early arrivals and delays are common (delays are most common). Your shift start time begins when the flight lands.</li><li>A very part-time schedule: This role involves 2 short shifts per week. If you&rsquo;re looking for more hours or a traditional part-time job, this likely isn&rsquo;t the right fit.</li><li>Working independently: You will not have on-site supervision. We expect you to manage your own schedule, communication, and problem-solving without hand-holding or being prompted.</li><li>Dynamic airport environments: The arrivals hall can be busy, loud, and unpredictable. You&rsquo;ll need to maintain focus and professionalism regardless of what&rsquo;s happening around you.</li><li>Client-facing service: This role involves direct interaction with passengers flying in First and Business Class cabins. Discretion and good judgment are non-negotiable.</li><li>1099 Contractor: No benefits, no taxes withheld, no parking permit.</li></ul>Compensation<ul><li>$35/hour as an independent contractor</li><li>2 shifts per week, each shift lasts approximately 2-3 hours</li><li>Guaranteed minimum 2 hours pay per shift. Time beyond 2 hours is prorated in 15-minute increments.</li></ul>How to ApplyTo move forward in the process, please answer the questions when prompted on Indeed. These questions help us identify candidates who pay attention to detail, understand the nature of the role, and are aligned with how we operate.We take this work seriously, and we&rsquo;re looking for someone who shares that mindset. Candidates who skip steps or submit partial answers will not be considered. We use AI detection and will not proceed with any candidate who uses ChatGPT or any similar AI tool to complete their application.If this role sounds like the right fit, we hope to hear from you soon.Job Types: Part-time, ContractPay: $35.00 per hourApplication Question(s):<ul><li>Do you currently work at LAX? If so, what is your schedule (days and hours) and how often does it change?</li><li>If you were provided with a password for this post, please enter it here.</li><li>Why are you applying for this job? Please give two reasons.</li><li>Describe a difficult work situation you have experienced and how you handled it.</li><li>What is your greatest professional achievement or victory to date?</li></ul><ul><li>What is your greatest professional regret?</li><li>Besides the money, why do you work?</li><li>Are you reliably available to accommodate a shift that could vary slightly based on the landing time of an international flight? For example, while the scheduled landing time is 12:45pm, this means your shift could begin as early as 12:00 PM or as late as 2:15 PM on a given day. Extreme flight delays (over 3 hours late) seldom happen but would mean for an even later start time.</li><li>We are looking to cover the shift on Friday and Sunday. What days are you available for this shift?</li></ul>Education:<ul><li>Associate (Required)</li></ul>Experience:<ul><li>Customer service: 5 years (Required)</li><li>Hotel Front Desk: 5 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

LAX Airport Greeter & Transportation Coordinator

Runo

Job Summary We are looking for an experienced Construction Airport Planner/Designer to lead and coordinate a range of construction projects. The ideal candidate will have a strong background in airport development for construction projects and the ability to manage variety of projects. This role requires close collaboration with project leads and multiple airport stakeholders.About RunoWe are a Los Angeles-based construction consulting firm dedicated to delivering high-quality services. Since 2006, Runo has been a trusted partner on projects at LAX Airport. We&rsquo;re currently seeking motivated individuals who not only bring the right skills but also the right attitude to join our team. If you&rsquo;re passionate about contributing to construction programs and projects with a focus on quality and efficiency, we&rsquo;d love to hear from you.www.runoinc.comDuties: - Planning/Design of an operating airport- Identify future operational challenges for improvements- Work with team members to develop and maintain key metrics- Simulation and Modeling of Plan/Design/Operations to multiple stakeholders- Data collection from multiple stakeholders- Anticipate issues and recommend resolutions- Coordinate with project stakeholder for timely deliverables- Past experiences in developing budget, schedule and project goals preferred- Prepare summarized reports for executive management.Requirements: - 5 to 12 or more years, airport experience preferred- Professional Engineer (preferred by CA Board of Engineers, Structural Eng, Geological Eng)- Experience in similar Planning/Design/Operations- Highly organized- Self motivated person for timely deliverables- Excellent oral and written communication skills- Bachelors in construction or related field.Benefits:<ul><li>401(k)</li><li>Cell phone reimbursement</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Schedule:<ul><li>Full time M-F</li><li>Hybrid work</li></ul>Join our team where you will play a crucial role in delivering high-quality projects on time and within budget. Your expertise will be invaluable in leading our success in the construction industry.Pay: $185,000.00 - $210,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90045

Airport Planner/Operations/Designer

Breeze Airways™

<div>
 Working at Breeze Airways is an exciting endeavor and a serious commitment to bring &ldquo;The World&rsquo;s Nicest Airline&rdquo; to life. We work cross-functionally with truly awesome Team Members to deliver on our mission:
 
 
 &ldquo;To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.&rdquo;
 
 
 
 
 Breeze is hiring- join us!
 
 
 The Airport Supervisor on Duty plays a critical role in our Control Center, supporting operational excellence in Airports throughout our network and collaborates with support Teams in the OCC including Dispatch and Guest Operations. This position is the central point of contact for all Airports, will be a subject matter expert in policies, procedures and resources that our Airports Team use. This role also is responsible for proactive planning, building and updating Airports resources and supports real-time resolution during irregular operations, including being a key decision-maker to minimize impact on Guest Experience at our Airports. The Airport Supervisor on Duty exemplifies Breeze values of Safety, Kindness, Integrity, Ingenuity, and Excellence while driving performance, accountability, and operational success.
 
 
 Here's what you'll do
 
 
 <ul>
 <li>
 Serve as a resource for real-time Airport support during irregular operations, answering questions, problem solving, guidance through irregular operations and liaison to Dispatch and Guest Operations.
 </li>
 <li>
 Execute decision-making for recovery solutions including meal vouchers, rebooking options, adjustments to compensation, minimizing Guest Experience impact.
 </li>
 <li>
 Investigate delays related to Airports, ensuring accurate reporting and timely follow up.
 </li>
 <li>
 Collaborate with all the Airport Standards and Learning Team, create, monitor and update resources available in the Breeze Information System.
 </li>
 <li>
 Act as a Complaint-Resolutions-Official and support for fellow Ground Security Coordinators, as needed
 </li>
 <li>
 Deliver daily operational recaps to leadership regarding Staffing, Ground Equipment, delays.
 </li>
 <li>
 Partner with other operational departments on investigations.
 </li>
 <li>
 Track and analyze Airport performance to our operational KPIs, reporting to Airport Operations and Airport Standards Leadership
 </li>
 <li>
 Liaison to Airport Operations Leadership Team for daily operational reports, concerns, and status reports.
 </li>
 <li>
 Identify process improvement opportunities and recommend best practices to implement that will enhance efficiency and guest experience.
 </li>
 <li>
 Maintain deep knowledge of airport policies, procedures, and resources.
 </li>
 <li>
 Ensure compliance with company standards and regulatory requirements across all airport operations.
 </li>
 <li>
 Additional duties as assigned.
 
 
 </li>
 </ul>
 Here's what you'll need to be successful
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 2+ years&rsquo; experience as a Supervisor, Manager, or Trainer in Airport Operations
 </li>
 <li>
 Experience and proficiency using Microsoft Office (Excel, Word, PowerPoint) professionally for training, QA, and data reporting
 </li>
 <li>
 High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
 </li>
 <li>
 Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
 </li>
 <li>
 Strong knowledge of Airport Operations, FAA, TSA, DOT regulations
 </li>
 <li>
 Must pass a DOT pre-employment drug test
 </li>
 <li>
 Must pass a TSA required fingerprint-based criminal history records check and a Breeze background check
 </li>
 <li>
 Outstanding leadership capabilities, with ability to lead, train, and motivate
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2 or 4 year degree or equivalent work experience
 </li>
 <li>
 Experience working both above-wing and below-wing operations
 
 
 </li>
 </ul>
 
 Skills/Talents
 
 
 
 <ul>
 <li>
 Competent in interpersonal communications (soft skills), collaboration, critical-thinking, and problem solving
 </li>
 <li>
 A self-starter with excellent verbal and written communication skills
 </li>
 <li>
 Excellent work ethic
 </li>
 <li>
 Ability to work in a fast-paced team environment
 </li>
 <li>
 Skilled at managing stress and multiple tasks simultaneously
 </li>
 <li>
 Proven ability to lead and coach others
 </li>
 <li>
 Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
 </li>
 <li>
 Ability to travel as needed or required.
 </li>
 <li>
 Exemplifies Breeze&rsquo;s safety culture, values, and mission
 
 
 </li>
 </ul>
 
 Perks of the Job
 
 
 
 <ul>
 <li>
 Health, Vision and Dental
 </li>
 <li>
 Health Savings Account with Breeze Employee Match
 </li>
 <li>
 401K with Breeze Employee Match
 </li>
 <li>
 PTO
 </li>
 <li>
 Travel on Breeze and other Airlines too!
 
 
 </li>
 </ul>
 Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 Breeze Airways will never request your Social Security Number, Driver&rsquo;s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com then click &ldquo;Careers&rdquo; at the bottom of the page.
</div>

Airport Supervisor on Duty

Sanford Airport Authority

<div>Embark on a rewarding career journey with the Sanford Airport Authority at Orlando Sanford International Airport&mdash;one of Florida's leading aviation hubs. As a vital part of our dedicated team, you will contribute to the seamless operation of an airport renowned for its commitment to excellence and innovation. All our team members are trained in-house, ensuring they have the tools, skills, and confidence to thrive.
ESSENTIAL DUTIES:<ul><li>
Distribute flight arrival/departure details to ramp crews and pilots.</li><li>
Communicate gate assignments and load info to ground handlers.</li><li>
Log and update flight schedules and aircraft turn times.</li><li>
Arrange accommodation for passengers impacted by delays.</li><li>
Respond to the flight crew and ground staff inquiries.</li><li>
Assist passenger agents as needed.</li><li>
Support planning of aircraft parking configurations.</li><li>
Complete administrative logs, records, and paperwork.</li><li>
Identify opportunities to improve airport efficiency.</li></ul>
TOOLS AND EQUIPMENT USED:<ul><li>
Radios and aviation communication systems.</li><li>
Flight info displays and gate assignment boards.</li><li>
Phones, computers, printers, fax machines.</li><li>
Baggage handling systems and equipment.</li></ul>
SKILLS:<ul><li>
Prior dispatch or operations experience preferred.</li><li>
Aviation industry knowledge.</li><li>
Communication and coordination skills.</li><li>
Customer service orientation.</li><li>
Judgment-solving flight issues.</li><li>
Timeliness and ability to multitask.</li><li>
Composure under pressure.</li></ul>
EDUCATION:<ul><li>
High school diploma or GED required.</li></ul>
ESSENTIAL FUNCTIONS:<ul><li>
Work effectively in a fast-paced, dynamic environment.</li><li>
Comprehend and clearly communicate detailed procedures.</li><li>
Build collaborative relationships with stakeholders.</li><li>
Maintain concentration amidst interruptions.</li><li>
Input/access multiple computer and radio systems.</li></ul></div>

Airline Dispatcher - Part Time

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To assist the Airport Manager in managing, monitoring, and reviewing daily activities in the respective station, ensuring safety, security, on-time performance, efficiency, and smooth workflow in line with the Company&rsquo;s policies and regulatory requirements.
 
 
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Assists the Airport Manager in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations&rsquo; operation manual.
 </li>
 <li>
 Conducts briefings/debriefings, and monitors ramp, check-in, safety, and security matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager to resolve accordingly
 </li>
 <li>
 Liaises with Airport Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
 </li>
 <li>
 Reports to the &ldquo;Airport Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
 </li>
 <li>
 Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
 </li>
 <li>
 Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
 </li>
 <li>
 Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Ensures adherence of handling agents to Company&rsquo;s policies and procedures and regulatory requirements.
 </li>
 <li>
 Reports non-compliance to Airport Manager for corrective measure.
 </li>
 <li>
 Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Air Arabia at all times.
 </li>
 <li>
 Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
 </li>
 <li>
 Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager accordingly.
 </li>
 <li>
 Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
 </li>
 <li>
 Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and reports to Airport Manager any deficiencies; achieves target and provides excellent services.
 </li>
 <li>
 Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
 </li>
 <li>
 Deputizes the Airport Manager in his/her absence.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary working experience.
 </li>
 <li>
 Basic Airport safety and security procedures and regulations trainings are a must.
 </li>
 <li>
 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
 </li>
 <li>
 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
 </li>
 <li>
 Proficient in Microsoft Office suite, Internet, Web Search.
 </li>
 <li>
 Good written and verbal communication skills, reports writing, etc.
 </li>
 <li>
 Good in English Language, Arabic Language may be conditional for certain regions.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 3-5 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
 </li>
 <li>
 Must have a minimum of 2 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
 </li>
 <li>
 Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
 </li>
 <li>
 Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, and Load Control.
 </li>
 <li>
 Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
 </li>
 <li>
 Capable for implementing policies, procedures, and manuals in line with standards and regulations.
 </li>
 <li>
 Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
 </li>
 <li>
 Composed, self-confident and focused, capable of handling emergencies with control.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending solutions.
 </li>
 <li>
 Possesses effective time management, problem solving and decision making skills.
 </li>
 <li>
 Dynamic with high accuracy and attention to details.
 </li>
 </ul>
</div>

Customer Services Supervisor (Air Arabia Dammam - KSA)

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