airport operations coordinator

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>Join our Airport Services team, where you will play a vital role in ensuring seamless airport operations and delivering world-class service to our customers. The team is responsible for a wide range of critical functions, both &ldquo;above and below the wing,&rdquo; to keep our busy airport running efficiently, safely, and on schedule.
</p><p>As a <b>ULD Inventory Coordinator </b>, you will maintain control of Unit Load Devices (ULDs) inventory on the EK network to avoid loss of equipment, reduce demurrage and leasing costs, and support optimum utilisation of the assets to reduce capital investments. To follow up recovery of ULDs released for charter operations and to third parties, initiating compensation procedures for loss or delayed return of ULDs.
</p><p>In this role. you will;
</p><ul><li>Responsible for tallying station stock with NOMAD system records on a weekly basis for all stations on Emirates network to ensure every ULD in station is accounted for. Initiate tracing action with EK outstation staff or ground handling agents for missing ULDs and provide weekly reports on ULDs confirmed untraceable.
</li><li>Responsible for timely and accurate update of ULD movements on Nomad. Update all movements, transfer information and information on status / condition of the ULD as and when received. Ensure record of ULDs are maintained to highest level of accuracy in Nomad system.
</li><li>Ensure timely recovery of ULDs transferred to agents and offline ports to avoid misuse and loss of EK assets by third parties. Provide reports on delayed returns of ULDs by third parties to SkyCargo management to initiate commercial compensation.
</li><li>Monitor transfer to EK ULDs for freighter charter operations and follow up for recovery of ULDs in serviceable condition. Escalate any loss or damage to SkyCargo charter division for recovery of costs from charter operator.
</li><li>Accountable for the timely return of foreign ULDs on the EK network ensuring the IATA recommended returns process is followed to control demurrage costs incurred by Emirates.
</li><li>Responsible for the recovery of Emirates ULDs interlined to other airlines and ensuring demurrage charges are invoiced for late returned ULDs.
</li><li>Maintain a database of all ULDs in EK inventory ensuring all ULD specific details are maintained with records on repairs and write off actions.
</li><li>Ensure all applicable ULD regulatory documentation in EK inventory is filed appropriately and easily accessible.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p>To be considered for this role, you must meet the below requirement;
</p><ul><li>10 years of schooling or equivalent
</li><li>5+ years in airport operations.
</li><li>Experience in a Ground Handling/Airline Industry role with a good understanding of ULD operations.
</li><li>Must have excellent computer skills with good working knowledge of Microsoft Excel and experience of report generation.
</li><li>Must have excellent verbal and written communication skills and be able to effectively coordinate with internal and external stakeholders.
</li><li>Understanding of NOMAD and SkyChain systems, or any other airline logistics system.
</li></ul><p>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p><i>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website </i><i>www.emirates.com/careers</i></p></div>

Inventory Coordinator

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 <br/>
 <br/>
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
  </li>
  <li>
   Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
  </li>
  <li>
   Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
  </li>
  <li>
   Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
  </li>
  <li>
   Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
  </li>
  <li>
   Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
  </li>
  <li>
   Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Result Responsibilities - Continued
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager for corrective measure.
  </li>
  <li>
   Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
  </li>
  <li>
   Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
  </li>
  <li>
   Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager accordingly.
  </li>
  <li>
   Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
  </li>
  <li>
   Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
  </li>
  <li>
   Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
  </li>
  <li>
   Basic Airport safety and security procedures and regulations trainings are a must.
  </li>
  <li>
   &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
  </li>
  <li>
   Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
  </li>
  <li>
   Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
  </li>
  <li>
   Proficient in Microsoft Office suite, Internet, Web Search.
  </li>
  <li>
   Good written and verbal communication skills, reports writing, etc.
  </li>
  <li>
   Very good in English Language, Arabic Language may be conditional for certain regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
  </li>
  <li>
   Must have a minimum of 3 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
  </li>
  <li>
   Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
  </li>
  <li>
   Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
  </li>
  <li>
   Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
  </li>
  <li>
   Familiar with monitoring service level agreements (SLAs).
  </li>
  <li>
   Capable for implementing policies, procedures, and manuals in line with standards and regulations.
  </li>
  <li>
   Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies with control.
  </li>
  <li>
   Possesses effective time management, problem solving and decision making skills.
  </li>
  <li>
   Dynamic with high accuracy and attention to details.
  </li>
 </ul>
</div>


Supervisor Airport Services - Lahore

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 <br/>
 <br/>
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
  </li>
  <li>
   Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
  </li>
  <li>
   Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
  </li>
  <li>
   Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
  </li>
  <li>
   Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
  </li>
  <li>
   Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
  </li>
  <li>
   Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager/Customer Services Manager for corrective measure.
  </li>
  <li>
   Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
  </li>
  <li>
   Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
  </li>
  <li>
   Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager, Customer Services Manager accordingly.
  </li>
  <li>
   Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
  </li>
  <li>
   Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
  </li>
  <li>
   Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
  </li>
  <li>
   Basic Airport safety and security procedures and regulations trainings are a must.
  </li>
  <li>
   &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
  </li>
  <li>
   Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
  </li>
  <li>
   Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
  </li>
  <li>
   Proficient in Microsoft Office suite, Internet, Web Search.
  </li>
  <li>
   Good written and verbal communication skills, reports writing, etc.
  </li>
  <li>
   Very good in English Language, Arabic Language may be conditional for certain regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
  </li>
  <li>
   Must have a minimum of 2 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
  </li>
  <li>
   Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
  </li>
  <li>
   Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
  </li>
  <li>
   Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
  </li>
  <li>
   Familiar with monitoring service level agreements (SLAs).
  </li>
  <li>
   Capable for implementing policies, procedures, and manuals in line with standards and regulations.
  </li>
  <li>
   Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies with control.
  </li>
  <li>
   Possesses effective time management, problem solving and decision making skills.
  </li>
  <li>
   Dynamic with high accuracy and attention to details.
  </li>
 </ul>
</div>


Supervisor Airport Services - Islamabad

flydubai

<div>MAIN OBJECTIVE OF ROLE: To support real-time operational control for flydubai&rsquo;s hub in DXB and outstations and ensures timely communication, accurate flight monitoring, and effective coordination with internal and external stakeholders. KEY RESPONSIBILITIES:
<ul><li>Coordinates with the airport team (Hub and outstations) to determine the most appropriate action and provides a final recommendation for action.</li><li>
Monitors and analyses all delayed flights and provides recommendations to facilitate the process of connecting passengers and ensures action plans are executed at the airport..</li><li>
Liaises with NCC and the airport team for any aircraft changes to ensure all passengers and baggage are efficiently handled.</li><li>
Assists during irregular operations including adverse weather, system outages, delays, and high-impact events.</li><li>
Handles additional tasks, including follow-up on medical offloads (departure/arrival), notifying special loads to the relevant internal stakeholders.</li><li>
Provides rapid operational support during irregularities and disruption events.</li><li>
Supports the daily Passenger Connectivity Action Plan by monitoring all short connections.</li><li>
Liaises with flydubai Reservations for passenger rebooking in cases of delays, cancellations, rerouting, or disruptions, and ensure terminals provide timely assistance.</li><li>
Communicates with the Reservation team to ensure that all misconnected passengers are rebooked appropriately based on the decisions taken.</li><li>
Maintains full situational awareness across the network, ensuring On-Time Performance (OTP), and facilitating seamless passenger, baggage, and aircraft turnaround operations.</li><li>
Executes the daily Passenger Connectivity Action Plan and protect network integrity.</li></ul>
QUALIFICATIONS:
<ul><li>High School Diploma (or equivalent)</li><li>
Fluent in English</li><li>
Airport operations experience is required</li><li>
Departure Control System (Working knowledge of two or more systems desirable)</li><li>
Years with qualifications: 2 - 4 years</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul></div>

Coordinator - Airport Control Centre

Riyadh Air

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Are you passionate about aviation and thrive in a dynamic and robust setting? We're looking for a dynamic professional to be the heartbeat of our airport operations.</p><p></p><p><br>
This dynamic role will be responsible for overseeing and coordinating all aspects of ground handling activities during their shift to ensure safe, on-time, and efficient turnaround of flights.</p><p></p><p><br>
Acting as the senior operational representative on duty, the role ensures compliance with regulatory requirements, airline standards, and customer service expectations.</p><p></p><p><br>
You will lead the operational team, liaise with internal and external stakeholders, and provides real-time solutions to operational challenges, disruptions, and service recovery situations.</p><p></p><p><br>
As the primary liaison between airport service providers and airport users, your mandate will be to ensure all passenger and aircraft handling activities comply with established safety and security standards, whilst also providing insights and recommendations for enhancing the efficiency and effectiveness of daily operations.</p><p></p><p><i><br>
If you love a fast-paced environment, thrive on making real-time decisions, and enjoy leading teams with purpose and positivity, this role is your runway.</i></p>
About You:
<p>
Degree qualified, you will demonstrate at least 5 years of experience in Aviation Ground Operations.</p><p></p><p><br>
Naturally, you will demonstrate knowledge and an understanding of DCS, weight and balance, ramp handling, dangerous goods regulations, industry regulations, safety standards, and ground operations best practices.</p><p></p><p><br>
We&rsquo;d love to hear from you even more if you are a Saudi national and have professional certification in Aviation, Airport Operations, or Management (IATA, ICAO, or ACI).</p><p></p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p></p><p><br>
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Duty Manager Riyadh Hub

<div>Overview:
<div>
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there&rsquo;s no fumbling with tickets, machines, apps, or credit cards. You just &ldquo;drive in and drive out.&rdquo;</div><div></div><div><br>
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.</div><div></div><div><br>
Today, we are reinventing parking. Because it&rsquo;s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.</div><br>
<div></div>
Responsibilities:
<div>
Manages operations, employee relations and customer service to ensure the successful day-to-day operations of airport parking facilities.</div><ul><li>
Directs, manages, and coordinates the activities of staff and contract personnel to ensure proper facility operation.
</li><li>Prepares annual expense operating budget and ensures that the facility is operating within budget perimeters and takes appropriate remedial action on negative variance.</li><li>
Reviews and approves bi-monthly expense reimbursement report.
</li><li>Ensures that proper parking, security, cash control and customer service procedures are being followed by all employees.</li><li>
Evaluates staff performance, serves disciplinary notices and handles first-step grievances.</li><li>
Acts as primary contact between the union(s) that represents the various classifications of employees (if applicable to airport operation).
</li><li>Inspects grounds, facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance. Initiates corrective actions as needed.
</li><li>Serves as the primary liaison between the Airport and on-site management and the local operation and Corporate offices in Chicago and Nashville.
</li><li>Leads weekly phone calls/meetings with client to report on finances, operations and on-going projects/strategies.
</li><li>Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.</li><li>
Supervises the work of sub-contractors to ensure that work is done properly and per the contract.</li><li>
Coordinates facility openings/closings and determines staffing requirements to accommodate work being done while ensuring desired service levels.
</li><li>Interacts with customers as needed to answer questions, investigate complaints/violations and resolve problems.</li><li>
Monitor office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.</li><li>
Monitor and review all damage claims in order to assign responsibility for damages. Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.</li></ul><div></div><div><br>
The aforementioned are the essential functions of this job. Employees occupying this position may be required to perform other duties. The above responsibilities are subject to possible modification.</div><br>
<div></div>
Qualifications:<div></div><div><b><br>
Required Education: </b>Bachelor&rsquo;s Degree strongly preferred.</div><div></div><div><b><br>
Work Experience:</b> A minimum of two years management experience, preferably at a large, dynamic parking installation. Previous airport, customer service and union experience are highly recommended.</div><div></div><div><b><br>
Computer Skills:</b> Position requires basic working knowledge of Microsoft Office applications.</div><div></div><div><b><br>
Equipment Used: </b>Personal computers, monitoring cameras, telephones, two-way radios, printers and copiers, automobile, golf cart.</div><div></div><div><b><br>
License Requirement:</b> Must possess a valid state-issued driver&rsquo;s license with a current address and acceptable driving record.</div><div></div><div><b><br>
Other Requirements: </b>All employees must be able to obtain and maintain an Airport issued (FBI clearance) badge.</div><div><br>
</div><div><b>Key Skills: </b>Must be able to interact constructively with employees, management, clients, and vendors, evaluate situations, set priorities and respond to issues in a timely manner. The incumbent must be able to handle a variety of tasks in a fast-paced environment and manage tasks to established deadlines. Position requires strong attention to detail.</div><div></div><div><b><br>
Physical Demands:</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
While performing the duties of this job, the employee is regularly required to travel (i.e. up to 50% of time) between and within various facilities at the airport to respond to employee, equipment and customer issues in a timely manner; however, the majority of tasks will be performed in an office setting from a sitting position. Resolving equipment issues may involve bending, stretching and some manual dexterity. The employee will be expected to frequently lift objects weighing up to 10 pounds and may occasionally have to lift/move objects weighing up to 25 pounds.</div><div><br>
</div><div>Incumbent must be able to communicate verbally to dispatch personnel as required, provide instruction to direct reports and subcontracts, as well as resolve customer issues.<br>
</div><div></div><div>The employee is required to work outside in varying weather conditions (e.g. cold, rainy, snowy, harsh, hot, humid), plus be exposed to fumes and noise from automobile traffic. During peak traffic or holidays, majority of time spent in field directing traffic, coordinating off-site airport and valet operations.<br>
</div><div></div><div>Employment at SP+ is on &ldquo;at will&rdquo; basis. This means that either the employee or SP+ may terminate the employment relationship at any time for any reason not expressly prohibited by law. SP also reserves the right to adjust workers&rsquo; schedules, job responsibilities, physical locations, and other terms and conditions of employment based on business needs.</div><div></div><div><br>
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.</div><div></div><div><br>
Right to Work Poster</div><div>
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate&rsquo;s application relative to the required job qualifications and responsibilities listed in the job posting.</div><div></div><div><br>
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.</div><div></div><div><br>
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.</div>
Location : US-LA-ALEXANDRIA</div>

Operations Manager, Airport

Ras Al Khaimah International Airport

<div>
 <strong>
  Job Details
  <br/>
  <br/>
 </strong>
 <strong>
  Position Title
  <br/>
  <br/>
 </strong>
 AEP Officer &ndash; Airport Emergency Planning
 <br/>
 <br/>
 <strong>
  Reports to
  <br/>
  <br/>
 </strong>
 Airport Emergency Planning Manager
 <br/>
 <br/>
 <strong>
  Division
  <br/>
  <br/>
 </strong>
 Airport Emergency Planning
 <br/>
 <br/>
 <strong>
  Grade
  <br/>
  <br/>
 </strong>
 N/A
 <br/>
 <br/>
 <strong>
  Department
  <br/>
  <br/>
 </strong>
 Airport Emergency Planning
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To support the planning, coordination, documentation, and implementation of the airports
 <strong>
  Emergency Preparedness
 </strong>
 and
 <strong>
  Business Continuity
 </strong>
 programs. The role ensures operational readiness by maintaining up-to-date plans, assisting in risk assessments, coordinating drills, and complying with
 <strong>
  GCAA
 </strong>
 and
 <strong>
  ICAO
 </strong>
 regulatory requirements. Provides administrative and operational support for incident management, training, and audits.
 <br/>
 <br/>
 <strong>
  Functional Accountabilities
  <br/>
  <br/>
 </strong>
 <strong>
  Area of Contribution
  <br/>
  <br/>
 </strong>
 <strong>
  Key Activities
  <br/>
  <br/>
 </strong>
 <strong>
  Emergency Preparedness and Planning
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in reviewing and updating the Airport Emergency Plan (AEP) and its annexes.
  </li>
  <li>
   Coordinate with departments to collect input for updates to response procedures.
  </li>
  <li>
   Maintain up-to-date emergency contact lists and response roles.
  </li>
  <li>
   Track document revisions and version histories in the Document Management System (DMS).
  </li>
  <li>
   Prepare and distribute planning materials to internal stakeholders.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Continuity Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the documentation and maintenance of departmental Business Continuity Plans (BCPs).
  </li>
  <li>
   Assist in compiling data for Business Impact Analyses (BIA).
  </li>
  <li>
   Coordinate with business units to gather inputs for continuity planning updates.
  </li>
  <li>
   Help monitor plan review schedules and ensure timely updates.
  </li>
  <li>
   Maintain an inventory of critical functions, assets, and continuity resources.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Crisis Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in maintaining and updating Crisis Management Plans in line with GCAA and ICAO requirements.
  </li>
  <li>
   Support setup and documentation flow within the Emergency Operations Centre (EOC) during crises.
  </li>
  <li>
   Record decisions, actions, and communications during crisis events for official logs.
  </li>
  <li>
   Assist in coordination with internal and external stakeholders during crisis simulations or real events.
  </li>
  <li>
   Support documentation of corrective actions identified in post-crisis reviews.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training and Drills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the planning and scheduling of emergency exercises (e.g., TTX, partial, full-scale).
  </li>
  <li>
   Prepare training materials, attendance records, and evaluation forms.
  </li>
  <li>
   Document lessons learned and assist in preparing drill reports.
  </li>
  <li>
   Coordinate logistics for drills, including room bookings, notifications, and documentation.
  </li>
  <li>
   Track training compliance for emergency team members.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Risk Assessment and Mitigation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in collecting and organizing data for risk assessments and HIRAs.
  </li>
  <li>
   Maintain a risk register and track mitigation actions in documentation.
  </li>
  <li>
   Support workshops and meetings related to risk identification.
  </li>
  <li>
   Ensure risk documentation is reviewed and properly archived.
  </li>
  <li>
   Align risk inputs with updates to AEP and BCPs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Regulatory Compliance and Documentation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure documents comply with GCAA CARs ICAO Annex 12, 13, 14, 17 &amp; 19, and internal standards.
  </li>
  <li>
   Track regulatory submission timelines and maintain approval records.
  </li>
  <li>
   Maintain version control logs, change histories, and audit-ready document folders.
  </li>
  <li>
   Assist with the preparation of compliance reports and inspection support materials.
  </li>
  <li>
   Format and organize documents to meet GCAA formatting requirements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Incident Management and Response
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide administrative support during incident activation (EOC setup, documentation, etc.).
  </li>
  <li>
   Record actions, decisions, and communications in real-time for post-incident reviews.
  </li>
  <li>
   Archive incident reports, logs, and debrief documents.
  </li>
  <li>
   Assist in implementing updates to plans based on incident outcomes.
  </li>
  <li>
   Prepare documentation packages for internal and regulatory debriefs.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in tracking and organizing financial records related to emergency planning projects.
  </li>
  <li>
   Maintain procurement records for training, software, or emergency response tools.
  </li>
  <li>
   Support budget documentation for drills, continuity tools, and consulting services.
  </li>
  <li>
   File invoices, quotations, and expenditure approvals in line with finance procedures.
  </li>
  <li>
   Help prepare financial summaries for internal reporting or audit purposes.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Others
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Perform any additional duties assigned by the AEP and BCP Manager or airport leadership.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication &amp; Working Relationships
  <br/>
  <br/>
 </strong>
 <strong>
  Internal
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Emergency Planning &amp; BC team
  </li>
  <li>
   All Departments
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reasons for Interaction
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To assist with document updates, coordination of drills, and compliance tasks.
  </li>
  <li>
   Collecting data, maintaining documentation, and supporting operational alignment.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  External
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   GCAA &ndash; Aerodrome &amp; Safety Division
  </li>
  <li>
   Civil Defence, Police, Ambulance
  </li>
  <li>
   Airlines, Ground Handlers, and Concessionaires
  </li>
  <li>
   Mutual Aid Partners (airports, authorities)
  </li>
  <li>
   Consultants, Auditors
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Reasons for Interaction
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support regulatory compliance, emergency coordination, and inter-agency planning.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications, Experience, &amp; Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Educational Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or bachelors degree in aviation management, Emergency Management, Risk Management, or a related field.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Professional Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Certification in document control, BCM (e.g. ISO 22301 Foundation), or Emergency Response is preferred.
  </li>
  <li>
   GCAA-compliant training in AEP or business continuity is preferred.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Required Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2&ndash;4 years in document control, emergency planning, business continuity, or airport operations.
  </li>
  <li>
   Experience supporting drills, audits, or emergency responses within regulated environments (aviation, utilities, transport).
  </li>
  <li>
   Familiarity with GCAA regulatory documentation and audit protocols preferred.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Working knowledge of GCAA CARs ICAO Annex 12, 13, 14, 17 &amp; 19,
  </li>
  <li>
   Skilled in document control, archiving, and structured record keeping.
  </li>
  <li>
   Proficient in MS Office, SharePoint, or DMS platforms (e.g. Laserfiche, M-Files).
  </li>
  <li>
   Strong written and verbal communication skills for technical and operational audiences.
  </li>
  <li>
   Detail-oriented, organized, and able to manage multiple documentation tasks under pressure.
  </li>
  <li>
   Basic understanding of risk assessments, training coordination, and emergency response structures.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Requirements- Safety Accountability And Responsibilities
  <br/>
  <br/>
 </strong>
 All staff has the following safety responsibilities and is accountable to their supervisor(s) and Head of Department:
 <br/>
 <br/>
 <ul>
  <li>
   To comply with the relevant safety requirements and procedures outlined in the Aerodrome Operations Manual and Safety Management System and any other instructions or notices issued by Ras Al Khaimah International Airport.
  </li>
  <li>
   To comply with the safety requirements detailed within their training.
  </li>
  <li>
   To advise their Head of Department and the Airport Duty Officer team of any safety occurrence or system failure and to identify and report any situation of potential risk or concern affecting safety via one of the following means.
  </li>
  <li>
   Report directly to the Safety Department or an immediate supervisor.
  </li>
  <li>
   Submitting an Accident/ Incident Report.
  </li>
  <li>
   Support safety audits as and investigations as they occur.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <strong>
  Level of Proficiency
  <br/>
  <br/>
 </strong>
 <strong>
  Behavioural Competencies
  <br/>
  <br/>
 </strong>
 <strong>
  Accountability:
 </strong>
 Owns responsibilities and ensures deadlines are met.
 <br/>
 <br/>
 High
 <br/>
 <br/>
 <strong>
  Attention to Detail:
 </strong>
 Accurate with regulatory documentation and reporting.
 <br/>
 <br/>
 High
 <br/>
 <br/>
 <strong>
  Teamwork:
 </strong>
 Collaborates effectively with cross-functional teams.
 <br/>
 <br/>
 High
 <br/>
 <br/>
 <strong>
  Communication:
 </strong>
 Delivers clear, concise updates and written reports.
 <br/>
 <br/>
 High
 <br/>
 <br/>
 <strong>
  Reliability Under Pressure:
 </strong>
 Delivers during incidents, drills, and GCAA inspections.
 <br/>
 <br/>
 High
 <br/>
 <br/>
 <strong>
  Technical Competencies
  <br/>
  <br/>
 </strong>
 <strong>
  Document Control Systems
  <br/>
  <br/>
 </strong>
 High
 <br/>
 <br/>
 <strong>
  GCAA &amp; ICAO Standards &ndash; Working knowledge
  <br/>
  <br/>
 </strong>
 High
 <br/>
 <br/>
 <strong>
  Training &amp; Drill Coordination
  <br/>
  <br/>
 </strong>
 High
 <br/>
 <br/>
 <strong>
  BCP/AEP Documentation &ndash; Familiarity
  <br/>
  <br/>
 </strong>
 Medium
 <br/>
 <br/>
 <strong>
  Audit/Inspection Preparation &ndash; Support role
  <br/>
  <br/>
 </strong>
 Medium
</div>


Airport Emergency Planning Officer

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