airport operations dispatcher

City of Lubbock

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Dispatches police officers to neutralize alarms or to respond to incidents requiring police attention at the Lubbock Preston Smith International Airport's (LPSIA) centralized Airport Operations Communication Center which includes security system management and emergency dispatch services. Acts as the central hub for all communication at LPSIA. Responds to routine and emergency situations that occur or impact the airport operation.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Control a centralized communications center which includes monitoring and operating multiple computer systems for emergency and non-emergency situations involving Airport Police, other Law Enforcement Agencies, Airport Operations, Building Maintenance, and Airport Rescue and Fire Fighting (ARFF). Computer systems include two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system;
  </li>
  <li>
   Coordinate day-to-day activities of the airport through the 24-hour Airport Operations Communications Center providing first point of contact airport communications for airport agencies (ARFF, Air Traffic Control Tower, emergency response organizations), and general public;
  </li>
  <li>
   Prepare and disseminate information concerning critical airfield conditions and hazards to the national airspace system via Notice-to-Airmen (NOTAM), and to airlines, tenants, operators, ATCT and other airport divisions.
  </li>
  <li>
   Act as the central airport coordination and communications center during airfield emergencies.
  </li>
  <li>
   Maintain accurate and complete log book entries and manual records of airport events.
  </li>
  <li>
   Communicate effectively and concisely, sometimes under stressful conditions
  </li>
  <li>
   Answer airport's main telephone line, provides basic information to traveling public, routes calls to individuals and appropriate divisions
  </li>
  <li>
   Communicate with Airport personnel including police, operations, and maintenance over radio frequencies and/or phone dispatching task assignments and documenting specifics including time, location and disposition.
  </li>
  <li>
   Provide excellent customer service to the public, LPSIA tenants, and other agencies
  </li>
  <li>
   Perform terminal paging requests.
  </li>
  <li>
   Relay emergency information in accordance with established procedures.
  </li>
  <li>
   Provide support functions such as data entry and recordkeeping associated with fingerprinting, security badging, security audits, vehicle permits and key issuance.
  </li>
  <li>
   Perform terminal building inspections to insure safety, security, cleanliness, and appropriate levels of operational standards.
  </li>
  <li>
   Maintain active records of Notice to Airmen (NOTAMS), severe weather notifications and other airport originated communications.
  </li>
  <li>
   Provide assistance to the Airport Operations Agent, if necessary.
  </li>
  <li>
   Assist with lost and found items.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Completion of a high school diploma or the equivalent with an additional one year of customer service or related experience; or any combination of relevant education and experience which provides the following:
 <br/>
 <br/>
 <em>
  TCOLE Telecommunications License preferred or the ability to obtain within one year of employment.
  <br/>
  <br/>
  Prefer completion of two years of college coursework and experience providing emergency dispatch services.
  <br/>
  <br/>
 </em>
 Knowledge and Abilities
 <br/>
 <br/>
 <strong>
  Knowledge Of
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic telephone techniques and public relations;
  </li>
  <li>
   Pertinent FAA, TSA, local laws and ordinances.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Ability to:
   <br/>
   <br/>
  </strong>
 </em>
 <ul>
  <li>
   Establish and maintain effective working relationships with City staff and general public;
  </li>
  <li>
   Apply departmental procedures and policies related to proper response, emergencies, etc.;
  </li>
  <li>
   Use various types of computer formats and codes necessary to access, manipulate and relay information;
  </li>
  <li>
   Use and apply communication office procedures, practices, equipment, radio transmitting procedures and basic alarm systems;
  </li>
  <li>
   Maintain accurate records and logs;
  </li>
  <li>
   Use a personal computer and associated software programs;
  </li>
  <li>
   Communicate clearly, effectively, and remain calm in emergency situations;
  </li>
  <li>
   Work any shift, holidays and mandatory overtime;
  </li>
  <li>
   Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility to maintain employment. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A &amp; B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions;
  </li>
  <li>
   Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA) mandated airport security identification and access control media;
  </li>
  <li>
   Must pass a TSA Security Threat Assessment;
  </li>
  <li>
   Must pass Airport Security training as required by TSA regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Physical Requirements:
   <br/>
   <br/>
  </strong>
 </em>
 <ul>
  <li>
   Continuously sit during shift.
  </li>
  <li>
   Frequently lift up to 10 pounds, and occasionally lift up to 25 pounds.
  </li>
  <li>
   Flex upper trunk forward at the waist and partially flex at the knees.
  </li>
  <li>
   Push and pull objects towards and away from oneself.
  </li>
  <li>
   Continuously rotate upper trunk to the right or left while sitting or standing.
  </li>
  <li>
   Place arms above, at, or below shoulder height.
   <br/>
   <br/>
  </li>
 </ul>
 The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click here.
 <br/>
 <br/>
 01
 <br/>
 <br/>
 Do you have one year of customer service?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 02
 <br/>
 <br/>
 Do you have a high school diploma or the equivalent?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
  </li>
  <li>
   Required Question
  </li>
 </ul>
</div>


Airport Operations Dispatcher

city of lubbock

JOB
<br>Dispatches police officers to neutralize alarms or to respond to incidents requiring police attention at the Lubbock Preston Smith International Airport's (LPSIA) centralized Airport Operations Communication Center which includes security system management and emergency dispatch services. Acts as the central hub for all communication at LPSIA. Responds to routine and emergency situations that occur or impact the airport operation.
<br><br>
EXAMPLE OF DUTIES
<br>Control a centralized communications center which includes monitoring and operating multiple computer systems for emergency and non-emergency situations involving Airport Police, other Law Enforcement Agencies, Airport Operations, Building Maintenance, and Airport Rescue and Fire Fighting (ARFF). Computer systems include two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system; Coordinate day-to-day activities of the airport through the 24-hour Airport Operations Communications Center providing first point of contact airport communications for airport agencies (ARFF, Air Traffic Control Tower, emergency response organizations), and general public; Prepare and disseminate information concerning critical airfield conditions and hazards to the national airspace system via Notice-to-Airmen (NOTAM), and to airlines, tenants, operators, ATCT and other airport divisions. Act as the central airport coordination and communications center during airfield emergencies. Maintain accurate and complete log book entries and manual records of airport events. Communicate effectively and concisely, sometimes under stressful conditions Answer airport's main telephone line, provides basic information to traveling public, routes calls to individuals and appropriate divisions Communicate with Airport personnel including police, operations, and maintenance over radio frequencies and/or phone dispatching task assignments and documenting specifics including time, location and disposition. Provide excellent customer service to the public, LPSIA tenants, and other agencies Perform terminal paging requests. Relay emergency information in accordance with established procedures. Provide support functions such as data entry and recordkeeping associated with fingerprinting, security badging, security audits, vehicle permits and key issuance. Perform terminal building inspections to insure safety, security, cleanliness, and appropriate levels of operational standards. Maintain active records of Notice to Airmen (NOTAMS), severe weather notifications and other airport originated communications. Provide assistance to the Airport Operations Agent, if necessary. Assist with lost and found items. Perform other duties as assigned.
<br><br>
SUPPLEMENTAL INFORMATION
<br><b>Knowledge of:</b> Basic telephone techniques and public relations; Pertinent FAA, TSA, local laws and ordinances.Ability to: Establish and maintain effective working relationships with City staff and general public; Apply departmental procedures and policies related to proper response, emergencies, etc.; Use various types of computer formats and codes necessary to access, manipulate and relay information; Use and apply communication office procedures, practices, equipment, radio transmitting procedures and basic alarm systems; Maintain accurate records and logs; Use a personal computer and associated software programs; Communicate clearly, effectively, and remain calm in emergency situations; Work any shift, holidays and mandatory overtime; Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility to maintain employment. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions; Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA) mandated airport security identification and access control media; Must pass a TSA Security Threat Assessment; Must pass Airport Security training as required by TSA regulations.Physical Requirements: Continuously sit during shift. Frequently lift up to 10 pounds, and occasionally lift up to 25 pounds. Flex upper trunk forward at the waist and partially flex at the knees. Push and pull objects towards and away from oneself. Continuously rotate upper trunk to the right or left while sitting or standing. Place arms above, at, or below shoulder height.

City of Manchester, NH

<div><p><b>AIRPORT OPERATIONS DISPATCHER - 3035</b></p>
<p><b>GRADE - 106</b></p>
<p><b>PAY RANGE - $22.41 - $31.95/hr - plus a comprehensive benefits package</b></p>
<p><b>GENERAL STATEMENT OF DUTIES:</b></p>
<p>Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.</p>
<p><b>DISTINGUISHING FEATURES OF THE CLASS:</b></p>
<p>The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.</p>
<p><b>EXAMPLES OF ESSENTIAL WORK:</b></p>
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
<p><b>REQUIRED KNOWLEDGE SKILLS AND ABILITIES:</b></p>
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul><p><b>ACCEPTABLE EXPERIENCE AND TRAINING:</b></p>
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
<p><b>REQUIRED SPECIAL QUALIFICATIONS:</b></p>
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
<p><b>ESSENTIAL PHYSICAL ABILITIES:</b></p>
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

AIRPORT OPERATIONS DISPATCHER - AVIATION

City of Lubbock, TX

<div><div><div><h2 class="jobSectionHeader"><b>Summary</b></h2></div>
<div><p>Dispatches police officers to neutralize alarms or to respond to incidents requiring police attention at the Lubbock Preston Smith International Airport's (LPSIA) centralized Airport Operations Communication Center which includes security system management and emergency dispatch services. Acts as the central hub for all communication at LPSIA. Responds to routine and emergency situations that occur or impact the airport operation.</p></div>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><ul><li>Control a centralized communications center which includes monitoring and operating multiple computer systems for emergency and non-emergency situations involving Airport Police, other Law Enforcement Agencies, Airport Operations, Building Maintenance, and Airport Rescue and Fire Fighting (ARFF). Computer systems include two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system;
</li><li>Coordinate day-to-day activities of the airport through the 24-hour Airport Operations Communications Center providing first point of contact airport communications for airport agencies (ARFF, Air Traffic Control Tower, emergency response organizations), and general public;
</li><li>Prepare and disseminate information concerning critical airfield conditions and hazards to the national airspace system via Notice-to-Airmen (NOTAM), and to airlines, tenants, operators, ATCT and other airport divisions.
</li><li>Act as the central airport coordination and communications center during airfield emergencies.
</li><li>Maintain accurate and complete log book entries and manual records of airport events.
</li><li>Communicate effectively and concisely, sometimes under stressful conditions
</li><li>Answer airport's main telephone line, provides basic information to traveling public, routes calls to individuals and appropriate divisions
</li><li>Communicate with Airport personnel including police, operations, and maintenance over radio frequencies and/or phone dispatching task assignments and documenting specifics including time, location and disposition.
</li><li>Provide excellent customer service to the public, LPSIA tenants, and other agencies
</li><li>Perform terminal paging requests.
</li><li>Relay emergency information in accordance with established procedures.
</li><li>Provide support functions such as data entry and recordkeeping associated with fingerprinting, security badging, security audits, vehicle permits and key issuance.
</li><li>Perform terminal building inspections to insure safety, security, cleanliness, and appropriate levels of operational standards.
</li><li>Maintain active records of Notice to Airmen (NOTAMS), severe weather notifications and other airport originated communications.
</li><li>Provide assistance to the Airport Operations Agent, if necessary.
</li><li>Assist with lost and found items.
</li><li>Perform other duties as assigned.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div>
<div><p>Completion of a high school diploma or the equivalent with an additional one year of customer service or related experience; or any combination of relevant education and experience which provides the following:<br>
<br>
<i>TCOLE Telecommunications License preferred or the ability to obtain within one year of employment.</i><br>
<br>
<i>Prefer completion of two years of college coursework and experience providing emergency dispatch services.</i></p></div><br>
<div><h2 class="jobSectionHeader"><b>Knowledge and Abilities</b></h2></div>
<div><p><b><i>Knowledge of:</i></b></p><ul>
<li>Basic telephone techniques and public relations;
</li><li>Pertinent FAA, TSA, local laws and ordinances.</li></ul><b><i>
Ability to:</i></b><ul>
<li>Establish and maintain effective working relationships with City staff and general public;
</li><li>Apply departmental procedures and policies related to proper response, emergencies, etc.;
</li><li>Use various types of computer formats and codes necessary to access, manipulate and relay information;
</li><li>Use and apply communication office procedures, practices, equipment, radio transmitting procedures and basic alarm systems;
</li><li>Maintain accurate records and logs;
</li><li>Use a personal computer and associated software programs;
</li><li>Communicate clearly, effectively, and remain calm in emergency situations;
</li><li>Work any shift, holidays and mandatory overtime;
</li><li>Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility to maintain employment. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A &amp; B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions;
</li><li>Must pass a federal security background investigation to acquire and maintain Department of Homeland Security/Transportation Security Administration (TSA) mandated airport security identification and access control media;
</li><li>Must pass a TSA Security Threat Assessment;
</li><li>Must pass Airport Security training as required by TSA regulations.</li></ul><b><i>
Physical Requirements:</i></b><ul>
<li>Continuously sit during shift.
</li><li>Frequently lift up to 10 pounds, and occasionally lift up to 25 pounds.
</li><li>Flex upper trunk forward at the waist and partially flex at the knees.
</li><li>Push and pull objects towards and away from oneself.
</li><li>Continuously rotate upper trunk to the right or left while sitting or standing.
</li><li>Place arms above, at, or below shoulder height.</li></ul></div></div></div><p></p>

<div><p><b>AIRPORT OPERATIONS DISPATCHER - 3035</b></p>
<p><b>GRADE - 106</b></p>
<p><b>PAY RANGE - $22.41 - $31.95/hr (Part-Time)</b></p>
<p><b>GENERAL STATEMENT OF DUTIES:</b></p>
<p>Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.</p>
<p><b>DISTINGUISHING FEATURES OF THE CLASS:</b></p>
<p>The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.</p>
<p><b>EXAMPLES OF ESSENTIAL WORK:</b></p>
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
<p><b>REQUIRED KNOWLEDGE SKILLS AND ABILITIES:</b></p>
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul><p><b>ACCEPTABLE EXPERIENCE AND TRAINING:</b></p>
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
<p><b>REQUIRED SPECIAL QUALIFICATIONS:</b></p>
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
<p><b>ESSENTIAL PHYSICAL ABILITIES:</b></p>
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

AIRPORT OPERATIONS DISPATCHER (PART-TIME) AVIATION

Sun City Express

<div>
 Job Opening at Sun City Express: Dispatcher
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sun City Express, a premier airport shuttle service provider, is excited to announce an opening for a full-time Dispatch position. This position is ideal for individuals passionate about transportation and customer service, offering a dynamic work environment that requires keen organizational and communication skills. Please note, this is an on-site, non-remote role, requiring the candidate's presence at our main dispatch office. As a Dispatcher, you'll play a crucial role in ensuring the smooth operation of our shuttle services, directly impacting our efficiency and the satisfaction of our passengers.
 <br/>
 <br/>
 As the primary liaison between our passengers and drivers, the successful candidate will coordinate all aspects of dispatch operations, ensuring timely service and excellent communication. This role demands a high level of responsibility and attention to detail, suitable for a proactive and dedicated professional looking to thrive in a fast-paced setting.
 <br/>
 <br/>
 Duties and Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate the scheduling and dispatch of airport shuttle drivers and vehicles, ensuring optimal efficiency and service delivery.
  </li>
  <li>
   Monitor the real-time location and status of all shuttle vehicles and drivers to manage daily operations effectively.
  </li>
  <li>
   Maintain open communication with drivers and passengers via radio, phone, and in-person to address any issues that arise during operations.
  </li>
  <li>
   Take and manage reservations, coordinating timing and logistics to optimize passenger satisfaction and resource utilization.
  </li>
  <li>
   Resolve any operational problems that occur, providing support and guidance to drivers to ensure safety and service standards are maintained.
  </li>
  <li>
   Manage emergency situations by coordinating with drivers, support staff, and emergency service providers to ensure passenger safety.
  </li>
  <li>
   Update and manage dispatch logs and records, ensuring accuracy and compliance with company policies and regulatory requirements.
  </li>
  <li>
   Provide excellent customer service, handling inquiries and complaints professionally and efficiently to maintain company reputation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience as a dispatcher or relevant position, preferably in the transportation or customer service sector.
  </li>
  <li>
   Excellent communication and interpersonal skills to interact effectively with drivers and passengers.
  </li>
  <li>
   Strong organizational and time management skills, capable of managing multiple tasks and priorities in a time-sensitive environment.
  </li>
  <li>
   Ability to operate radio, telephone systems, and other communication tools necessary for dispatch and coordination.
  </li>
  <li>
   High proficiency in English; additional languages are an advantage.
  </li>
  <li>
   Detail-oriented with a professional attitude, reliable and committed to maintaining tight schedules and meeting customer needs.
  </li>
  <li>
   Ability to work effectively under stress and adapt to changing situations.
  </li>
  <li>
   Availability to work full-time, part-time, and weekends, applying flexibility according to operational needs.
  </li>
  <li>
   Basic technical skills, including familiarity with GPS devices, basic database management, and dispatch software.
  </li>
  <li>
   High school diploma required; higher education or certification in transport, logistics, or a related field is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 Pay Range is $18-$20 based on Experience
</div>


Dispatcher

Hertz

<div><p><b>Part Time Dispatcher
</b></p><p><b>Wage: </b>$17.00/hr
</p><p>If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Dispatcher position. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz Corporation, a world leader in the car rental industry, currently seeks energetic team players to join our team.
</p><p>As a Dispatcher, you will be responsible for assisting Lot Operations Managers with car counts, lot checks, assignment of special equipment, and communication with customer service staff about availability of fleet. In addition, you will call overtime as directed by management, coordinate vehicle registration renewals and assist with Lost and Found on an as- needed basis.</p></div>
<br><div>The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
<div></div><div><b>US EEO STATEMENT
</b><div>At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture &ndash; and our success and reputation as a company.
</div><div>Individuals are encouraged to apply for positions because of the characteristics that make them unique.
</div><div>EOE, including disability/veteran</div></div></div>

Part Time Dispatcher

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Airport Operations Dispatcher

AIRPORT OPERATIONS DISPATCHER (PART-TIME) AVIATION

Dispatcher

Part Time Dispatcher