airport operations manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Baggage &amp; PLB Operations Planning Manager
</div></div><div><div>Ref #
</div><div>250000LK
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 30-Oct-2025</li></ul> 
</div></div></div></div></div><div><div><div><div><div>About the Role<ul><li>
Act as the Baggage Handling, PLB and BME Operations Subject Matter Expert (BHS SME) in all related projects including, but not limited to, the Airport Expansion Projects, infrastructure upgrade/modification projects, operations enhancement/optimization projects, special events and commercial projects, as well as asset/quality/environmental/safety/security/emergency/business continuity management systems projects.</li><li>
Ensuring appropriate technology, functionality, methodology, process, and user requirements are utilized in line with the business objectives, regulatory requirements and industry trends.</li><li>
Support the Manager BHS and PLB Operations in the development of forward planning of the operations and resources for the current and the next two seasons of the flight schedule.</li><li>
Support the Manager BHS and PLB Operations in the development of the operation and resource planning for special events such as FIFA 2022 event.</li><li>
Support the Manager BHS and PLB Operations in the development of the procurement and services contracts.</li><li>
Support the Manager BHS and PLB Operations in the development and monitoring of the department operations budgets and expenditures.</li><li>
Support the Manager BHS and PLB Operations in the development and execution of a scheme to monitor and control the service providers, suppliers, and O&amp;M contractor's service level delivery and resource deployment in compliance to the contractual requirement. As an expert in the Baggage Handling, the PLB, and the BME operations, ensure that CONOPS, SOP, BCP, training, and the resources and services required for the operations are available, accurate, up to date, and optimized to achieve business objectives including capacity, performance, availability, and operating cost.</li><li>
Keep close contact and coordinate with Flight Data Management and Resource Planning team to acquire the most updated flight schedule and passenger load forecast for the current and the next two seasons as soon as the information is available.</li><li>
Through personal visits and periodic meetings, keep in contact and coordinate with stakeholders such as Qatar Airways and AOC representative to gather intelligence and prediction on industry trend.</li><li>
Attend innovation workshops and project meetings to keep in contact and coordinate with other Matar departments including TOPS, IT, FM, and Commercial departments for projects, initiatives, and events information. Monitor local news, rule and regulations such as MOPH requirements, labour law, severe weather warning, school holidays, major Expo or sports events, public holidays, in order to do forward planning and anticipate any potential operational requirements.</li><li>
Supervise the Business Improvement Analyst and Scheduling operators to combine flight schedule data, passenger load forecast, industry trends information, projects, initiatives, and events information into demand forecast.</li><li>
Supervise the operations planning team to develop operations response plan to the demand forecast and special events.</li><li>
Develop and propose to the Airport Management the resource and service requirements needed to support the operations response plan.</li><li>
Supervise the Scheduling Operator to create and distribute appropriate shift roster in line with the resource requirement of the department.</li><li>
Identify and define operations process required to support the operations response plan.</li><li>
Support the implementation and control of the document control procedures in the Department.</li><li>
Compile, coordinate, review, approve, support, as well as develop baggage handling, PLB, and BME reference documents such as SOP, BCP, OWi, O&amp;M manuals, as build drawings, design drawings, functional design specification, operations concept, training materials, and etc. to ensure high level of standards meeting with the business objectives.</li><li>
Identify competencies and/or skill gaps of relevant stakeholders' s personnel, coordinate, develop, facilitate and conduct training related to BHS, PLB, and BME related facilities, systems, and services in order to ensure safety, security, efficiency, and high level of services for all stakeholders.</li><li>
Develop, review, and/or approve the documents required in the procurement process such as business case, feasibility study, TOR, SOW, technical specifications, BOO, project and delivery plan, evaluation criteria, QCC, RFI, proof of service delivery, etc.</li><li>
Develop, review, analyse, and manage the responses to contractors, suppliers, other airport department, and other stakeholders for any queries related to the BHS, PLB, and BME operations in general.</li><li>
Support the Manager BHS &amp; PLB Operations and the Operations Management team in the preparation of the weekly, monthly, quarterly, and annually management report.</li><li>
Support the Manager BHS &amp; PLB Operations in the evaluation and proofing of invoices from the contractors.</li><li>
Assisting the Manager BHS &amp; PLB Operations in managing the procurement and acceptance of any products or services.</li><li>
Identify and initiate continuous improvement projects to ensure long-term sustainability of the facilities, system, and services meeting with the business objectives.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader">Qualifications
</h3></div></div><div><div><div><div>About you<ul><li>
Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience</li><li>
High discipline, Strong Leadership, Customer Oriented, Result Driven, Self-Motivated.</li><li>
Thorough knowledge of airport and airline operational methods and procedures. Thorough knowledge and understanding of Baggage Handling Systems and Services</li><li>
Thorough knowledge and understanding of PLB, GPU, and PCA Systems and Services</li><li>
Ability to develop operational process flow diagram.</li><li>
High proficiency in both written and spoken English with excellent capability in concept of operations and operation procedure writing.</li><li>
Strong communication and negotiation skills. Able to persuade and motivate others.</li><li>
Strong process-oriented, analytical, and creative problem-solving skills with a Win-Win attitude.</li><li>
Ability to conduct training and giving presentation in front of a large group of audience in English language.</li><li>
Strong project management skills; able to work on multiple concurrent projects with competing priorities.</li><li>
Ability to foster teamwork and work effectively in both formal and informal teams with members from multiple organizations.</li><li>
IT literate and has proficient knowledge in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Visio, and Project.</li><li>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</li></ul> 
</div></div><div></div><div><div> 
<div>About Qatar Airways Group
</div> 
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. 
 
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. 
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000LK</div></div></div></div></div></div></div></div>

Baggage & PLB Operations Planning Manager

daa International

<div>
 
 
 We unlock value for Airport Owners and Investors.
 
 
 
 
 
 
 
 daa International
 
 was established in early 2014 to leverage the expertise, track record, and experience embedded in the daa Group companies and make it available to the market. It does this by reaching into the organization and assembling skilled teams to deliver customized solutions to unlock value in airports for investors and state owners. The group's capability covers all aspects of airport ownership, investment, and commercial operation. With over 5,000 employees across the group, daa International can draw on a vast pool of subject matter proficiency.
 
 
 
 
 
 Working at
 
 daa International
 
 offers a fast-paced environment with a variety of opportunities for every airport professional. We provide a unique environment where you work alongside high preforming industry leaders, join a culture that embraces equality, inclusion and diversity and where continuous development and collaboration is at the forefront.
 
 
 
 
 
 The
 
 Airport Duty Manager
 
 is responsible for the efficient and effective tactical management of the processes, resources, and facilities within Red Sea International Airport. The role includes terminals, airside, operations personnel, passenger flows and roads, and all airport facilities. ADMs are responsible for ensuring the integrity and efficiency of daily airport operations which includes managing irregular operations and emergency situations. The responsibilities also include day of compliance with Airport regulations and standards. The ADM is a representative of senior management in their absence (during shifts).
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 Leadership Responsibilities:
 
 
 <ul>
 <li>
 Provides frontline team exceptional support through a variety of mechanisms for them to deliver superior guest experience
 </li>
 <li>
 Coach and mentor frontline team members in skills, knowledge, and guest experience.
 </li>
 <li>
 Ensure that all HR policies and processes are applied according to HR regulations.
 </li>
 <li>
 Lead, motivate and develop successful long-term relationships with direct reports
 </li>
 <li>
 Drive a safety culture at RSI and ensure day-to-day operations at RSI are in accordance with compliance regulations, ready for &ldquo;everyday auditability&rdquo;.
 </li>
 <li>
 Play a leading role in business planning and management discussions within the RSI Senior Management team.
 </li>
 <li>
 Provide feedback to the wider business and support the ethos of continuous improvement within the guest experience.
 </li>
 <li>
 Develop a strong relationship with the client and 3rd party operators to be positioned as a trusted partner.
 </li>
 </ul>
 
 
 
 
 
 Guest Delivery Responsibilities:
 
 
 <ul>
 <li>
 Implement and drive strategic plans, both short-term and long-term for enhancing the guest experience at RSI to deliver an outstanding &ldquo;best in class&rdquo; guest experience at RSI.
 </li>
 <li>
 Continually improve and develop the guest experience strategy, developing and implementing improvement through innovation to make us better and world class in what we do.
 </li>
 <li>
 Analyse operational and guest experience data, key performance indicators and database information to put measures in place to ensure ownership and continuous improvement.
 </li>
 <li>
 Ensure guests are provided with timely resolution to query management within agreed turnaround times.
 </li>
 <li>
 Co-ordinate and manage guest experience projects and initiatives.
 </li>
 <li>
 Evaluating and resolving guest complaints to ensure satisfaction with services and to prevent problems from occurring again in the future.
 </li>
 <li>
 Build relationships with stakeholders and the airport communities to create a &lsquo;sense of place&rsquo; and the RSI &lsquo;voice,&rsquo; through guest-centric initiatives.
 </li>
 <li>
 Act as an advocate for RSI in addressing guest needs and when required, coordinate those outcomes with the appropriate business areas for resolution.
 </li>
 </ul>
 
 
 
 
 
 Operational Responsibilities:
 
 
 <ul>
 <li>
 Oversee daily operations and guest experience at RSI ensuring strong working relationships with internal and external stakeholders.
 </li>
 <li>
 Ensure the safety management system is being fully implemented in relation to day-to-day operations at RSI.
 </li>
 <li>
 Ensure terminal operations are carried out in line with operational policies, processes, and procedures in line with the policy framework, set standards, GACA and national/international regulations.
 </li>
 <li>
 Drive and coordinate contingency plans for the Terminal in the event of an emergency or system breakdown to ensure minimum disruption to experience and the safety of guests and employees.
 </li>
 <li>
 Operationally manage RSI; ensuring effective communication so that relevant parties and stakeholders are aware of any operational issues affecting the performance of the airport.
 </li>
 <li>
 Measure and report on the processes, controls and performance of RSI using ACI ASQ, Skytrax ratings, guest feedback, SLAs and KPIs.
 </li>
 <li>
 Produce daily/shift reports and ensure that any issues that arise are followed through to conclusion.
 </li>
 <li>
 Co-ordinate the daily Airport Operations Plan (AOP) and engage with stakeholders on a shift basis to harmonise the guest experience through the process.
 </li>
 <li>
 Proactively and dynamically manage the operation, resolving problems and making decisions as they arise.
 </li>
 <li>
 Manage the operational response to unplanned airport incidents and major irregular events including all aircraft emergency and distress events. Ensuring that responses are in line with all procedures.
 </li>
 <li>
 Co-ordinate projects with wider RSI airport operations and maintenance to ensure they are running to plan and have minimum impact on the terminal operation.
 </li>
 <li>
 Work with handling agents, airlines, state agencies, international regulators, suppliers, contractors, other terminal tenants, and stakeholders to ensure that the highest level of service standards are delivered and maintained.
 </li>
 <li>
 Conduct comprehensive operational status handovers with ADMs coming on shift.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 
 Saudi National
 
 </li>
 <li>
 Bachelor&rsquo;s degree in aviation management, Airport Operations, or a related field.
 </li>
 <li>
 Minimum 5 years' experience in Aerodrome/Operations Management.
 </li>
 <li>
 Knowledge of Airport Operations, Airport Security, and Aerodrome Safety.
 </li>
 <li>
 ACI, ICAO, IATA, GACA, Customer experience certificates. (Preferred)
 </li>
 <li>
 Knowledge of GACA requirements.
 </li>
 </ul>
 
 
 
 
 
 Wishing you all the best!
 
 
</div>

Airport Duty Manager

Abu Dhabi Airports Company

<div>The Senior Manager &ndash; AOCC leads the Airport Operations Control Centre (AOCC) shift team within the Airport Management Centre (AMC) at Abu Dhabi Airports . Operating from a 24/7 control room , the role is pivotal in managing real-time airport operations and ensuring seamless coordination among key stakeholders including ground handlers, airlines, control authorities, and emergency services.
The AMC serves as the central hub for three key functions:
<ul><li>Operations Planning: Leading integrated operational planning and performance analysis to achieve target Levels of Service (LOS) across all ADA airports.
</li><li>Airport Operations Control Centre (AOCC): Managing day-of-operations from a 24/7 control room co-located with ground handlers, control authorities, airlines, and emergency services.
</li><li>Operations Data &amp; Analytics: Ensuring operational data quality management and developing AMC reporting, analytics, and tools.
</li></ul>The Senior Manager &ndash; AOCC drives the performance of duty teams and coordinates with leadership across operational departments and stakeholders. The initial focus will be on Zayed International Airport (AUH) operations, with potential expansion to other ADA airports in the future. 
Responsibilities
Operational Leadership
<ul><li>Lead Abu Dhabi Airports&rsquo; operations across all functions, ensuring the daily operational plan is communicated and delivered safely, securely, and efficiently.
</li><li>Ensure effective operation of passenger processing plans across all touchpoints and proactively adapt as needed to meet service level targets.
</li><li>Achieve target operational KPIs agreed with SVP-AMC to ensure a seamless passenger experience.
</li></ul>Communication and Coordination
<ul><li>Coordinate with all service partners (airside, baggage, passenger flow, transportation) to align, monitor, and optimize airport operations.
</li><li>Maintain full oversight of pan-airport operations, ensuring optimal performance across all areas.
</li><li>Lead AOCC shift briefings to ensure all service partners are informed of operational priorities.
</li><li>Serve as the senior point of liaison and escalation between Abu Dhabi Airports and service partners (airlines, ground handlers, government authorities).
</li><li>Maintain accurate operations logs, handover materials, and shift reports for analysis and improvement.
</li></ul>Incident and Disruption Management
<ul><li>Lead on-duty incident response and disruption mitigation for Abu Dhabi Airports.
</li><li>Act as focal point of coordination between stakeholders during disruptions, delivering tactical recovery and re-planning activities.
</li><li>Serve as the lead operational decision-maker during regular and irregular operations (except during EOC activation).
</li><li>Assess incidents impacting airport or airline operations and implement appropriate responses, escalating when necessary.
</li><li>Report risks, incidents, and lessons learned promptly, following all incident management protocols.
</li><li>Act as operational lead during the initial phase of any airport or aircraft emergency and determine activation of disruption management cells or EOC.
</li></ul>Continuous Improvement
<ul><li>Lead, coach, and develop AOCC shift teams to enhance operational capability and performance.
</li><li>Foster a culture of continuous improvement by maintaining best practices and implementing improvement measures.
</li></ul>Team Management
<ul><li>Uphold Abu Dhabi Airports&rsquo; values and behaviors within the AOCC team.
</li><li>Inspire, lead, and develop AOCC managers and officers.
</li>Develop and monitor team/shift KPIs to improve skills and operational delivery. 
<li>
</li></ul>Requirements &amp; Skills
Education and Experience
<ul><li>Bachelor&rsquo;s degree in a relevant discipline.
</li><li>8+ years of relevant management experience within airport, airline, or ground handling operations.
</li></ul>Key Competencies
<ul><li>Strong people and leadership skills with proven decision-making ability.
</li><li>Skilled in stakeholder influence and relationship management.
</li><li>Expertise in Aviation Operational Control Centre Management .
</li><li>Strong crisis management and emergency response capabilities.
</li><li>In-depth knowledge of airport emergency and security procedures .
</li><li>Experience in Slot Approval &amp; Capacity Management and Operations &amp; Resource Planning across:
<ul><li>Airside: stands, gates, cargo, airfield transportation.
</li><li>Terminal: check-in, security, immigration, gates, baggage, landside transport.
</li></ul></li><li>Manpower planning and deployment management .
</li><li>Proficient with airport control centre systems .
</li><li>Knowledge of ACI / ICAO / IATA and GCAA/government regulations .
</li><li>Understanding of QHSSE standards .
</li><li>MS Office (Excel, PowerPoint) &ndash; intermediate proficiency.
</li><li>Project management and change management experience preferred.</li></ul></div>

Senior Manager AOCC (UAEN only)

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Do you love the energy of an airport environment? We are seeking a dynamic and results-driven leader to oversee RX&rsquo;s airport operations at our outstations. 
This dynamic role will be accountable for managing ground handling operations, making sure regulations are followed, improving our guest experience, and keeping sound relations with stakeholders in order to support operational excellence and our airline's business goals. 
A high-impact role, it demands hands-on leadership, strategic planning, and operational oversight to ensure seamless day-to-day performance. Moreover, you will play a critical role in upholding safety, service quality, and operational excellence across our network. 
You will be responsible for ensuring day-to-day airport operations, including passenger services, ramp, check-in, baggage, lounge, and ticketing are conducted in a safe, timely, and cost-effective manner. 
Yours is the opportunity to represent Riyadh Air at AOC meetings, airport committees, and regulatory forums, liaising effectively with customs, immigration, airport operators, and other key authorities. 
Importantly, you will be tasked with leading and developing the airport team, including frontline leaders and customer service staff, ensuring high performance, motivation, grooming standards, and adherence to operational SOPs. 
You&rsquo;ll be the friendly face and calm head at the heart of daily operations by leading teams, liaising with partners, and making sure everything runs like clockwork.
About You:

Degree qualified, you will demonstrate at least 8 years of progressive experience in Airport or Ground Operations. 
Moreover, we are looking for someone with at least 5 years of supervisory experience at Tier 1 or 2 global airports. 
Naturally, you must possess a proven track record in managing airport operations, including passenger services, ramp operations, baggage handling, and load control. 
We&rsquo;d love to hear from you even more if you possess station start-up or launch experience. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Airport Manager - North Africa

Pertemps

Overview Site Manager - Heathrow Airport - 55K I am currently representing an excellent facilities & construction expert who are in need of a site manager from a construction background to work within Heathrow Airport on a permanent basis. They have been successfully operating for over 10 years and provide full construction fit out through to facilities maintenance to high end commercial clients including airports, show rooms and various others. You will be looking after in house and sub-contractors overseeing various works to airport lounges with project values and teams sizes varying from project to project. You will mainly be based at Heathrow airport operating from the on site office space. Responsibilities <ul> <li>supervising and overseeing the direction of the project ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs</li> <li>liaising with the client, other construction professionals and, sometimes, members of the public</li> <li>coordinating and supervising construction workers</li> <li>selecting tools and materials</li> <li>making safety inspections and ensuring construction and site safety</li> <li>checking and preparing site reports, designs and drawings</li> <li>maintaining quality control procedures</li> <li>finding ways to prevent problems from happening and to solve any that crop up</li> <li>assessing and minimising risk</li> <li>writing reports and keeping on top of paperwork</li> <li>helping to negotiating contracts and securing permits and licences.</li> </ul> Qualifications They are ideally looking for someone from a construction background who has successfully delivered high end projects with experience of managing large teams and projects. Benefits <ul> <li>50- 55K Basic Salary - dependant on exp.</li> <li>Mobile phone & laptop provided</li> <li>On Site vans with fuelling station</li> <li>Stakeholder pension scheme & Generous Sick pay</li> <li>22 days holiday plus bank holidays</li> <li>Working hours day - 07.45 - 16.30</li> <li>Working at Heathrow - all training costs and development associated with operating for the company / within the Airport</li> </ul> If you feel you would be well suited for the role or would like to find out more, please send your up to date CV or contact me to discuss.<img src="https://www.jobg8.com/Tracking.aspx?fw%2fmOnNkAP3%2bP2s8IshhElFXee9Rn4UCc" width="0" height="0" />

Site Manager - Heathrow Airport - 55K

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you passionate about aviation and thrive in a dynamic and robust setting? We're looking for a dynamic professional to be the heartbeat of our airport operations. 
This dynamic role will be responsible for overseeing and coordinating all aspects of ground handling activities during their shift to ensure safe, on-time, and efficient turnaround of flights. 
Acting as the senior operational representative on duty, the role ensures compliance with regulatory requirements, airline standards, and customer service expectations. 
You will lead the operational team, liaise with internal and external stakeholders, and provides real-time solutions to operational challenges, disruptions, and service recovery situations. 
As the primary liaison between airport service providers and airport users, your mandate will be to ensure all passenger and aircraft handling activities comply with established safety and security standards, whilst also providing insights and recommendations for enhancing the efficiency and effectiveness of daily operations. 
If you love a fast-paced environment, thrive on making real-time decisions, and enjoy leading teams with purpose and positivity, this role is your runway.
About You:

Degree qualified, you will demonstrate at least 5 years of experience in Aviation Ground Operations. 
Naturally, you will demonstrate knowledge and an understanding of DCS, weight and balance, ramp handling, dangerous goods regulations, industry regulations, safety standards, and ground operations best practices. 
We&rsquo;d love to hear from you even more if you have professional certification in Aviation, Airport Operations, or Management (IATA, ICAO, or ACI). 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Duty Manager - North Africa

Emirates

<div>
 
 Job Purpose
 
 
 
 Crew Duty Manager(Flight Crew) is responsible to direct, lead and oversee the crew operation with a specific focus on Flight Crew to drive a safe, secure and efficient end to end crew journey.
 
 
 Provide 24-7 shift management of network wide crew operational activities, and lead the departmental response to people, process and operational incidents, in standard operations and disruption.
 
 
 Working closely with the Crew Duty Manager Cabin Crew (CDM-CC), the role will take the lead in providing effective solutions to a broad range of issues, including responsibility for ensuring a fully functional Crew Operations Airport facility. The Crew Duty Manager Flight Crew (CDM-FC) role represents the most senior Flight Operations management presence on shift, and is accountable for ensuring operational stakeholders, service providers and local authorities are working collaboratively and efficiently to drive an on-time crew journey.
 
 
 <ul>
 <li>
 Deliver effective solutions to operational and administrative events that occur across the global EK network. Make decisions using the key operational drivers of safety, security and on-time performance to support the integrity of the operation while ensuring compliance with Regulatory Authorities i.e. GCAA, IATA, ICAO and Company SOP's.
 </li>
 <li>
 Lead the Flight Crew Management response for incident management including disruptive customer(s), severe turbulence, medical emergencies, diversions, natural disasters, political instability, world events, etc. Initiate and provide timely SITREPs for senior stakeholders, whilst providing crew with appropriate welfare or operational support. Display a high degree of emotional resilience and ability to balance the needs of the individual with that of the business.
 </li>
 <li>
 Activate and direct the Crisis Response plan following a major operational incident or accident and manage the resulting disruption to mitigate impact on the operation and crew. Maintain effective communication with Network Control Centre (NCC), Airport Operations, Local authorities, Business support units throughout the crisis recovery.
 </li>
 <li>
 Collaborate VP Network Control (VP-NC) on decisions related to on-the-day network schedule changes impacting crew. As SME, advise VP-NC, MAS NCC and MOC on Regulatory requirements for Flight Operations. Support MAS NCC and Outstation managers requiring immediate input on crew related matters, including performance issues, welfare concerns, unplanned hotel changes, delays and any other operational challenges.
 </li>
 <li>
 Oversee Flight Crew drug and alcohol testing (random and on suspicion) and ensure compliance with GCAA Psychoactive Substances Management Programme (PSMP). Manage the operational and performance impact associated with a positive or non- negative test result and the subsequent operational recovery.
 </li>
 <li>
 Build and maintain credible professional relationships with key department stakeholders and external authorities including Dubai Immigration, Police and Customs, promoting trust and support to deliver department objectives through a collaborative approach.
 </li>
 <li>
 Proactively engage with SkyCargo and Charter operations to ensure consistency in application of country regulations and requirements, crew processes and handling. Ensure associated activities, i.e., transport, allowances and flight documentation are delivered to agreed standards.
 </li>
 <li>
 Generate daily shift reports summarising the key issues and events to enable stakeholders to follow up effectively once outside of the operational window.
 </li>
 <li>
 Performance manage a team of Crew Operations Co-Ordinators, setting expectations, providing on the job coaching and leadership, capturing performance in MyBC. Drive improved performance through recognition ( Kudos, Najm, etc.) and corrective action as appropriate.
 </li>
 <li>
 Take the lead as the Crew Operations SME for non-shift departmental planning and projects, driving consistency, identifying and documenting process failures and improvements, and ensuring integration of internal Crew Operations requirements with key stakeholders.
 
 
 </li>
 </ul>
 Qualification
 
 
 Degree or Honours (12+3 or equivalent) in Aviation Management, Business Administration, or related disciplines.
 
 
 
 Experience
 
 
 
 10+ years in Flight Operations, Network Operations Control Centre, Airport Operations.
 
 
 
 Knowledge/Skills
 
 
 
 <ul>
 <li>
 Operational management experience in a fast-moving, dynamic environment, preferably with a background in Flight Operations, Network Ops Control Centre, or the Airport. Experience working with Flight Crew is essential. Ability to work under time pressure, demonstrating initiative, self-motivation, resilience, and leadership. Awareness of all stages of the crew reporting journey, including processes and mandatory/regulatory requirements.
 </li>
 <li>
 Knowledge of in-house systems (BMS, IOB, APOLLO, LASS, ACTS, CORE, CRUISE, or similar systems)
 
 
 </li>
 </ul>
 Emirates is an international organisation with employees from over 160 nationalities. We encourage applications from across the globe. Your application journey with Emirates begins by submitting your application through the Emirates Careers website. Please ensure your CV is up to date so our Talent Acquisition team can accurately assess your profile.
 
 
 If you are shortlisted for the role, you will be invited to complete a HireVue video interview, where you 'll have the opportunity to share more about your experience and career aspirations. If you are successful in the HireVue stage, you will be invited to a final interview with our hiring managers.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this role also has an excellent leave and healthcare package. That's on top of transport benefits, life insurance, and more. Find out what it's like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Crew Duty Manager (Flight Crew)

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