airport operations manager

GAT Airline Ground Support

Operations Managers have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for the immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.
<br><br>
<b>Job Duties:</b><br>
<ul>
<li>Operations Managers must be able to conduct monthly safety meetings for all employees (without exception).</li>
<li>Must be able to conduct flight audits, station audits and "at-risk" behavior audits.</li>
<li>Participate in monthly company safety conference calls.</li>
<li>Able to communicate and instill safety awareness in all employees including new hires.</li>
<li>Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.</li>
<li>Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer or their designee regarding standards, procedures, and practices.</li>
<li>Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.</li>
<li>Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.</li>
<li>Oversee any disciplinary action resulting from or potentially leading to termination in order to ensure proper documentation and consistent application of policies.</li>
<li>Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.</li>
<li>Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.</li>
<li>Monitor the impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.</li>
<li>Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanics for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.</li>
<li>Observe and ensure full compliance of uniform and appearance guidelines and inspect facilities daily including supply rooms, storage rooms, storage, break rooms, and office areas.</li>
<li>Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay to change notices, employee evaluations, work orders, or any other local reporting medium.</li>
<li>Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.</li>
<li>Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.</li>
<li>Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics.</li>
<li>Liaise with all customer service, airport, USPS and our customer.</li>
<li>Respond to and/or investigate concerns reported by the customer's supervisory personnel.</li>
<li>Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.</li>
<li>Other duties as assigned</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Strong understanding of Ramp Operation</li>
<li>Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.</li>
<li>4-year college degree in a relevant field strongly preferred or equivalent experience</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, fluently speak, and understand the English language.</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Must be free of disqualifying crimes and able to pass a pre-employment drug test.</li>
<li>Must have reliable transportation and be able to work weekends, holidays, and days off.</li>
<li>Other duties as assigned</li>
</ul>


Airport Ramp Operations Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Manager - Kuwait
</div></div><div><div>Ref #
</div><div>226455
</div></div><div><div>Location
</div><div>Kuwait - Kuwait
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 12-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About The Role</b><br>
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Kuwait as Airport Services Manager.</p><p>
Job Purpose:</p><ul><li>
Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service.</li><li>
 Liaises with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times.</li><li>
Liaises with Airport Authorities and all Government agencies at the station. Represents QR at the Airport AOC.</li><li>
Manage and motivate airport team. Work collaboratively with the Ground Services Management team and other departments.</li></ul><p>
Accountabilities:</p><ul><li>
Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station&rsquo;s flight summer/winter schedules.</li><li>
Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.</li><li>
Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.</li><li>
Provides inputs and recommendations to management regarding short and long-term service improvements/changes.</li><li>
Primary contact and liaison person for all areas of the QR airport operation at the station.</li><li>
Assists in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.</li><li>
Provide inputs and suggestions on processes improvements to enhance service delivery standards.</li><li>
Strike effective balance between &lsquo;customer first&rsquo; and &lsquo;company interest.</li><li>
Coordinate with One World Carrier for support during disruption / Crisis.</li><li>
Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.</li><li>
Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>To be successful in this role you will need:</p><ul><li>
Relevant College or University qualification to min Bachelor's level.</li><li>
Minimum 5 years relevant experience.</li><li>
Experience at a Managerial role.</li><li>
Proven experience in Crisis Management.</li><li>
Wide and varied training courses attended and skills gained in an airline environment.</li><li>
Extensive overall knowledge of all areas and the airline / airport operation.</li><li>
Excellent Command of English language.</li><li>
Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Good report writing skills.</li><li>
Customer focus - empathy towards Customers.</li><li>
Principles and practices of program development, budget preparation and administration.</li><li>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate is skills. Ability to foster teamwork among team members.</li><li>
Able to work under pressure.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=226455</div></div></div></div></div></div></div></div>

Airport Services Manager - Kuwait

Global Elite Group

<div>
 <p>
  <strong>
   Coordinator - Airport Operations Center
  </strong>
 </p>
 <p>
  <strong>
   Corporate Headquarters - Garden City, NY
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.
 </p>
 <p>
  Our team of highly trained professionals is committed to delivering superior service and ensuring the safety and security of our clients and their assets. We are currently seeking a dynamic and self- motivated individual to join our team as Coordinator in our Airport Operations Center.
 </p>
 <p>
  Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, o disability status.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
  :
 </p>
 <ul>
  <li>
   <strong>
    Salary: $52,000 per year
   </strong>
  </li>
  <li>
   Medical, Dental, Vision benefits, 401k with employer match, AFLAC, Paid time off
  </li>
  <li>
   Employee engagement in a nurturing and challenging work setting that allows you to identify and hone your strengths while growing your skill set and providing opportunities for advancement in your career
  </li>
  <li>
   Opportunities for community service projects, civic engagement, and team building activities with an energetic and cohesive head office
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview:
  </strong>
 </p>
 <p>
  <strong>
   Airport Operation Center hours- 07:00-23:30 &ndash; 7 days per week
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are in search of an ambitious and proactive coordinator that will provide support to our Airport Operations with handling personnel sick calls, operational coverage, and daily coverage reporting.
 </p>
 <p>
  <br/>
 </p>
 <p>
  AOC Coordinators work rotating shifts from 07:00&ndash;13:00 and 13:00&ndash;23:30, with a standard schedule of four 10-hour shifts per week (minimum). Team members must be available to work at least one morning shift and one evening shift each week. Scheduled days off may vary.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The successful candidate will be:
  </strong>
 </p>
 <ul>
  <li>
   A strong communicator adept at liaising with stakeholders at all levels.
  </li>
  <li>
   Comfortable with high call volume and persistent follow up.
  </li>
  <li>
   Able to rely on experience, sound judgement, and critical thinking to plan, organize, and implement goals and objectives.
  </li>
 </ul>
 <p>
  Ideal candidates will have a positive outlook and a keen eye for accuracy and attention to detail. Members of our airport operations center team are highly motivated, detail oriented, organized, able to multitask and meet strict deadlines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities including, but not limited to:
  </strong>
 </p>
 <ul>
  <li>
   Handling all incoming calls to the airport operations center
  </li>
  <li>
   Following established protocol for handling, documenting and reporting sick calls to operations management
  </li>
  <li>
   Following established protocol for sourcing, confirming, and daily reports of coverage for all vacant posts
  </li>
  <li>
   Reporting possible service failures to AOC manager and station manager in a timely fashion
  </li>
  <li>
   Maintaining current contact lists, and employee status or eligibility
  </li>
  <li>
   Communicating in a timely fashion any issues or incidents that are reported into the AOC by security officers or supervisors
  </li>
  <li>
   Assist the team with special projects as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Exceptional oral and written communication skills
  </li>
  <li>
   Proficient in Microsoft Word, Outlook, Excel, Sharepoint
  </li>
  <li>
   Previous Aviation or call center experience is preferred but not required
  </li>
  <li>
   Must be legally authorized to work in the United States and have IDs needed to verify
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Global Elite Group, we offer a dynamic and collaborative work environment where your expertise will directly contribute to the company&rsquo;s success and growth. You&rsquo;ll have the opportunity to lead a high-impact function while driving key initiatives that ensure we continue to uphold our commitment to quality, safety, and excellence.
 </p>
</div>


Coordinator - Airport Operations Center

Hamad International Airport

<div>
 <p>
  <strong>
   JOB PURPOSE
  </strong>
 </p>
 <ul>
  <li>
   This role is accountable for analyzing operational and performance data to identify risks and recommend actionable improvements. Once improvements are approved, the position leads the planning, coordination, and monitoring of implementation projects that enhance passenger experience and the efficiency of airport operations.
  </li>
  <li>
   The role ensures all initiatives are delivered on time, within budget, and in full compliance with regulatory and safety standards. By driving process optimization and applying best practices, the position aims to elevate operational performance and deliver an exceptional passenger experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accountability
  </strong>
 </p>
 <ul>
  <li>
   Analyze operational and performance data to recommend process improvements and operational enhancements.
  </li>
  <li>
   Develop detailed business cases, project plans and schedules to align deliverables with operational goals and regulatory requirements.
  </li>
  <li>
   Coordinate project activities across airport operations teams to ensure timely and efficient execution of initiatives.
  </li>
  <li>
   Monitor project progress and resource utilization to identify risks and maintain adherence to timelines and budgets.
  </li>
  <li>
   Prepare reports and presentations for management and stakeholders to communicate project status, milestones, and outcomes effectively.
  </li>
  <li>
   Facilitate cross-functional meetings and workshops to drive collaboration and resolve operational challenges.
  </li>
  <li>
   Implement project management standards and best practices to improve consistency and compliance across airport operations projects.
  </li>
  <li>
   Support change management activities to ensure smooth adoption of new processes, and technologies.
  </li>
  <li>
   Manage stakeholders deliverables to maintain quality standards and contractual obligations where applicable.
  </li>
  <li>
   Ensure compliance with safety, security, and regulatory requirements to uphold operational integrity and passenger experience.
  </li>
  <li>
   Ability to plan, execute, and monitor projects effectively.
  </li>
  <li>
   Strong ability to interpret data and identify improvement opportunities.
  </li>
  <li>
   Excellent written and verbal skills for stakeholder engagement.
  </li>
  <li>
   Skilled in working with cross-functional teams and external partners.
  </li>
  <li>
   Ability to anticipate issues and implement corrective actions promptly.
  </li>
  <li>
   Familiarity with project management tools (MS Project, Primavera) and airport operations systems.
  </li>
  <li>
   Comfortable working in a fast-paced, dynamic environment with shifting priorities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATION
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3&ndash;5 years in project coordination or management within airport operations or aviation industry.
  </li>
  <li>
   Knowledge of aviation safety and regulatory standards is an advantage.
  </li>
  <li>
   Project Management Professional (PMP) or equivalent
  </li>
  <li>
   Ability to apply AutoCAD tools to support project planning and design activities.
  </li>
 </ul>
</div>


Project Specialist

Riyadh Air

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
</p>About the Role:
<p>
Are you passionate about aviation and thrive in a dynamic and robust setting? We're looking for a dynamic professional to be the heartbeat of our airport operations.</p><p></p><p><br>
This dynamic role will be responsible for overseeing and coordinating all aspects of ground handling activities during their shift to ensure safe, on-time, and efficient turnaround of flights.</p><p></p><p><br>
Acting as the senior operational representative on duty, the role ensures compliance with regulatory requirements, airline standards, and customer service expectations.</p><p></p><p><br>
You will lead the operational team, liaise with internal and external stakeholders, and provides real-time solutions to operational challenges, disruptions, and service recovery situations.</p><p></p><p><br>
As the primary liaison between airport service providers and airport users, your mandate will be to ensure all passenger and aircraft handling activities comply with established safety and security standards, whilst also providing insights and recommendations for enhancing the efficiency and effectiveness of daily operations.</p><p></p><p><i><br>
If you love a fast-paced environment, thrive on making real-time decisions, and enjoy leading teams with purpose and positivity, this role is your runway.</i></p>
About You:
<p>
Degree qualified, you will demonstrate at least 5 years of experience in Aviation Ground Operations.</p><p></p><p><br>
Naturally, you will demonstrate knowledge and an understanding of DCS, weight and balance, ramp handling, dangerous goods regulations, industry regulations, safety standards, and ground operations best practices.</p><p></p><p><br>
We&rsquo;d love to hear from you even more if you are a Saudi national and have professional certification in Aviation, Airport Operations, or Management (IATA, ICAO, or ACI).</p><p></p><p><br>
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p></p><p><br>
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Duty Manager Riyadh Hub

Malaysia Airlines

<div><div><h1 class="jobSectionHeader"><b>Position Title</b></h1>
<div>
Assistant Station Head</div>
<h1 class="jobSectionHeader"><b>
Report To</b></h1>
<div>
Station Head</div>
<h1 class="jobSectionHeader"><b>
Position Summary</b></h1>
<div>
Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company&rsquo;s set service standards and meet or exceed the company&rsquo;s KPIs related to On-Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
</div><h1 class="jobSectionHeader"><b>Key Accountability</b></h1>
<ul><li>Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual.</li>
<li>Responsible to support SH for the airline&rsquo;s overall ground operations at the airport</li>
<li>Responsible to support SH to ensure the airline&rsquo;s ground operations are in full compliance to all safety, security, regulatory requirement and all airline&rsquo;s policies, procedures and operating manual.</li>
<li>Undertake an oversight function on all outsourced functions perform by appointed GSP and vendors.</li>
<li>Responsible to support SH to ensure delivery of all airline&rsquo;s products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.</li>
<li>Responsible to support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual.</li>
<li>Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals.</li>
</ul><h1 class="jobSectionHeader"><b>Qualification &amp; Working Experience</b></h1>
<ul><li>Degree with 1 year working experience.</li>
<li>Diploma with 3 years working experience</li>
</ul><h1 class="jobSectionHeader"><b>Area of Experience</b></h1>
<ul><li>Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards.</li>
<li>Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking.</li>
<li>Proficiency in engaging with internal and external stakeholders to foster effective collaboration.</li>
</ul><h1 class="jobSectionHeader"><b>Personality Traits</b></h1>
<ul><li>Ensure the consistent delivery of high-quality services across all aspects of the station&rsquo;s operations, maintaining accountability for service standards.</li>
<li>Manage and control funds, account receivables, payables, and costs within the approved budget, while ensuring compliance with communication, statutory, and legal requirements.</li>
<li>Establish and maintain strong relationships with key personnel in government agencies and external parties to maximize business opportunities for the company.</li></ul></div></div>

Assistant Station Head DAC

Adani Airport Holdings Ltd

<div>
 <strong>
  About Business
  <br/>
  <br/>
 </strong>
 <strong>
  JOB DESCRIPTION
  <br/>
  <br/>
 </strong>
 <strong>
  Adani Group
 </strong>
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 <br/>
 <br/>
 <strong>
  Adani Airports Holding Limited
 </strong>
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 <br/>
 <br/>
 <strong>
  Job Purpose:
 </strong>
 Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Terminal Operations Shift Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures &amp; coordinates with other departments for efficient operations.
  </li>
  <li>
   Manages staff schedules and assignments to optimize resource utilization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Lounge Management And Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly &amp; builds positive relationships with passengers to enhance the overall airport experience.
  </li>
  <li>
   Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Trolley Operations And Asset Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
  </li>
  <li>
   Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Golf Cart And Inter Terminal Coach Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.
  </li>
  <li>
   Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Staff Supervision
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides leadership and guidance to the terminal operations team during the shift &amp; monitors staff performance and addresses issues promptly.
  </li>
  <li>
   Ensures adherence to operational procedures and standards among staff members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Vendor Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal
  </li>
  <li>
   Monitor vendor performance and address any discrepancies to maintain operational standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Problem Solving
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifies and resolves operational issues and challenges that arise during the shift &amp; implements immediate solutions to minimize disruptions.
  </li>
  <li>
   Collaborates with other departments to address complex issues and find effective solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Emergency Response Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.
  </li>
  <li>
   Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Special Events And VVIP Movements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.
  </li>
  <li>
   Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Safety And Security Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures compliance with safety and security regulations and procedures during the shift &amp; conducts safety checks and responds to incidents.
  </li>
  <li>
   Coordinates with security personnel to address security concerns and maintain a safe environment.
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   <br/>
  </li>
 </ul>
 <strong>
  Operational Efficiency
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  <br/>
 </strong>
 <ul>
  <li>
   Optimizes resource utilization during the shift to maximize efficiency and minimize costs &amp; implements process improvements to enhance operational performance.
  </li>
  <li>
   Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shift wise coordination will all regulatory agencies, airlines and ground handlers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership and Development
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.
  </li>
  <li>
   Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Educational Qualifications:
  <br/>
  <br/>
 </strong>
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
 <br/>
 <br/>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 Minimum of 5-7 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
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Assistant Manager-Terminal Operations

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