airport operations supervisor

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2>
The Supervisor - AO Premium Services serves as the dedicated in-field, frontline supervisor for the operation of United&rsquo;s suite of premium products, including but not limited to: United Clubs, Polaris lounges, Global Services, VIP, and tarmac transportation program. The position will be based in a United Airlines airport location &ndash; with direct reporting to local Airport Operations and the Premium Services Regional Manager.
This Supervisor role will partner very closely with local Airport Operations and vendor partners in order to effectively manage all aspects of the operation, including: staffing/manpower planning, maintaining facilities to corporate standards, facility improvements, product and service roll-outs, performance management of employees, etc. Further, this role will strive to achieve continuous improvement across the operation of United&rsquo;s premium products with a focus on driving consistency, identifying and implementing efficiencies, and managing costs.
<ul><li>Provide day-to-day management of operational execution for United&rsquo;s suite of premium products in a particular airport</li><li>
Lead teams of customer services agents dedicated to premium spaces &ndash; adhere to United leadership principles, standards and core objectives &ndash; address challenges in the moment and provide corrective action as needed</li><li>
Administration of employee-related needs, including: hiring and qualification processes, shift scheduling, performance management (coaching, mentoring, adherence to standards, relationship-building, etc.), while understanding and adhering to all labor agreements
</li><li>Provide/support delivery of tools, training, communication, etc. to dedicated employees</li><li>
Oversee daily third party service partner execution of food &amp; beverage, appearance care, and other contracted services &ndash; addresses challenges in the moment and provides corrective action as needed</li><li>
Liaise with third party vendor leaders on operational matters, and support overall performance management processes including objective audits and adherence to service level agreements</li><li>
Assist Regional Manager in architecting, implementing and measuring progress against action plans to sustain or improve customer satisfaction performance and drive positive change</li><li>
Assist Regional Manager in the planning and operational coordination of facility initiatives
</li><li>Ensure preventative maintenance tasks and repairs for lounges and other work areas are completed and documented accordingly</li><li>
Complete reports and/or operational recaps; give direction and updates to management, support staff, and non-management employees</li><li>
Maintain fluency in the premium product/service space and effectively communicates this to local employees; serves as local subject matter expert on product, policies, procedures, etc.
</li></ul><h2 class="jobSectionHeader">Qualifications</h2><div>
What&rsquo;s needed to succeed (Minimum Qualifications):<ul><li>
Bachelor&rsquo;s degree (preferred) or equivalent work experience</li></ul><ul><li>
1+ airline experience required; at least one year of operations management experience, including direct management of union-represented employees</li><li>
Proficiency in Microsoft Office applications</li><li>
Willingness to travel to required meetings as needed (less than 10% of time)</li><li>
Must be flexible and possess the ability to work any shift within a 24 hour/day, 7 day/week operation including nights, weekends and holidays as needed</li><li>
Ability to stand for long periods of time, walk long distances, and lift up to 50 lbs as job duties require</li><li>
Comfortable handling and de-escalating challenging situations (with employees and customers) and able to do so discreetly and in-the-moment</li><li>
Willing to be very visible in the operation and comfortable with significant walking (indoors &amp; outdoors)</li><li>
Excellent communications skills required, including ability to complete daily recaps, communicate internal and external effectively and deliver presentations to leadership of varying levels</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul></div> 

The base pay range for this role is $80,235.90 to $98,066.10. 
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. 
 
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. 
 
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Supervisor - AO Premium Services (Onsite)

PrimeFlight Aviation

<div>SMOOTH RIDES START WITH STRONG GUIDES- WHEELCHAIR SUPERVISOR WANTED!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! 


WHY WORK FOR PRIMEFLIGHT?
<ul>
<li>Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)</li>
<li>We are committed to being a leading provider of commercial services within the aviation industry</li>
<li>Our teams focus on maintaining a positive working environment and treating all team members with respect</li>
<li>With more than 200 locations across the world, we offer opportunities for career progression</li>
</ul>
SUMMARY OVERVIEW

The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position. 


RESPONSIBILITIES
<ul>
<li>Supervise the daily operations and activities of the wheelchair service team</li>
<li>Ensure efficient scheduling of wheelchair attendants across various airport terminals</li>
<li>Monitor safety protocols and guidelines in wheelchair handling and passenger assistance</li>
<li>Train and mentor wheelchair attendants on best practices and customer service excellence</li>
<li>Manage and resolve any operational challenges or passenger complaints related to wheelchair services</li>
<li>Conduct regular performance reviews and provide constructive feedback to team members</li>
<li>Collaborate with airport authorities and airline staff to coordinate seamless service delivery</li>
<li>Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids</li>
<li>Managing and supervising compliance of ADA (Americans with Disabilities Act) regulations and airport/customer policies</li>
<li>Develop strategies to improve service efficiency, response time, and passenger experience</li>
<li>Prepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivity</li>
<li>Foster a positive work environment, promoting teamwork and professional development</li>
<li>Coordinate emergency response procedures involving wheelchair passengers when necessary</li>
<li>Work closely with HR for recruitment, training, and management of wheelchair service personnel</li>
<li>Effectively supervise staffing and resources for the wheelchair service department
</li><li>Exemplify PrimeFlight customer service and safety standards</li>
<li>Perform any additional duties as assigned by management</li></ul> 


QUALIFICATIONS
<ul>
<li>18 years of age or older</li>
<li>Eligible to work in the United States</li>
<li>Communicate effectively in English (reading, writing, speaking)</li>
<li>Proven ability to supervise teams effectively and handle challenging situations
</li><li>Minimum of 1 year of experience in a supervisory role within customer service or airport operations
</li><li>Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices</li>
<li> Effectively communicate with colleagues and clients, both in-person and through electronic means</li>
<li>Pass a background check and drug screen</li>
<li> Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)</li>
<li>Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays</li></ul> 


To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. 


PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
<ul>
<li>Ability to lift up to 70 pounds</li>
<li>Prolonged standing and walking in an indoor/outdoor environment as applicable</li>
<li>May need to reach with arms and grasp with hands</li>
<li> May need to push, pull</li>
<li> May need to crawl and crouch, at times, in confined tight spaces</li>
<li> May need to bend, stretch, squat, kneel</li>
<li>Exposure to moderate and at times high noise levels</li>
<li>Be able to hear and respond to the spoken voice and to audible alarms</li>
<li>Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers</li>
<li>Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)</li></ul> 


The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. 


PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

SMS/Text Communications

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Wheelchair Supervisor - PHL Airport

OHM Concession Group

&quot;My Pleasure!&quot; Chick-fil-A SupervisorPay: $22 - $24 per hourLocation: Albany International AirportCompany: OHM Concession GroupJob Type: Full-timeForget the usual restaurant headaches. Welcome to the airport. No third-party delivery apps. No street-side chaos. Every single guest is a ticketed passenger inside a secure environment. This is pure customer service. We are delivering true, back in the day hospitality, 6 days a week. (Gaurenteed every Sunday off!)If you are an upbeat, high-energy leader who wants a reliable schedule and loves running a great shift, this is your next move.As a Full Time Supervisor, you will lead either Front of House (FOH) or Back of House (BOH) operations during your shift alongside another leader. To succeed here, you need a relentlessly positive attitude, a strong sense of urgency, and the ability to guide your team under pressure. You&rsquo;ll be responsible for running a smooth shift, driving genuine hospitality, enforcing strict food safety standards, and ensuring the team prepares fresh, quality food that keeps travelers satisfied and moving.What You&rsquo;ll Do:<ul><li>Team Leadership: Direct the crew, delegate tasks, and ensure seamless coordination between the register and the kitchen during heavy airport rushes.</li><li>Guest Service (FOH): Lead by example in greeting travelers, delivering our signature &quot;My Pleasure!&quot; hospitality, and handling any guest expectations.</li><li>Prep &amp; Execute (BOH): Oversee and assist in food preparation. Enforce top-tier quality and adherence to brand standards.</li><li>Safety: Act as the shift expert on all food safety regulations, proper food handling, and sanitation guidelines.</li><li>Keep It Clean: Ensure the restaurant space is clean and organized.</li></ul>What We&rsquo;re Looking For:<ul><li>Experience: Previous managerial experience or prior Chick-fil-A leadership experience is required.</li><li>Certification: An active ServSafe certification is required.</li><li>Shift Availability: We are hiring for AM (beginning at 3am) and for PM (beginning at noon). Must be available Monday-Saturday, guaranteed every Sunday off.</li><li>Physical Requirements: Ability to work on your feet for long periods, bend, kneel, and lift up to 25+ pounds.</li><li>Education: High school diploma or GED.</li><li>Security Clearance: Legally authorized to work in the U.S. and able to pass a pre-employment background check to obtain an airport security badge.</li></ul>Why Work With Us? (The Perks)<ul><li>Consistent Schedules: Reliable AM or PM shifts that let you plan your life outside of work.</li><li>Competitive Wages: $22.00 - $24.00/hr based on experience.</li><li>Holiday Pay: Time-and-a-half pay on five major holidays.</li><li>Food Discounts: Enjoy employee meals during your shift.</li><li>Benefits: Eligible for medical, dental, and vision coverage.</li><li>Growth: Real room for advancement within the company&mdash;we love to promote from within!</li></ul>About Us: OHM Concession Group owns, operates, and manages high-volume restaurants in airports across the United States. We pride ourselves on delivering excellent customer service and serving great food within a fun, fast-paced work environment. We are committed to positively impacting the lives of our Associates, Families, and Business Partners.Pay: $22.00 - $24.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid training</li></ul>Application Question(s):<ul><li>Ability to pass federal background check and work in airport.</li></ul>Work Location: In person

Supervisor- Chick-fil-A : Albany Airport

Etihad

<div>
 
 Job Description
 
 
 
 
 Let your career take off with the World&rsquo;s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.
 
 
 
 
 As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty.
 
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
 </li>
 <li>
 Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
 </li>
 <li>
 Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
 </li>
 <li>
 Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
 </li>
 <li>
 Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
 </li>
 <li>
 Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays
 </li>
 <li>
 Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
 </li>
 <li>
 Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
 </li>
 <li>
 Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting
 </li>
 <li>
 Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats
 </li>
 <li>
 Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills
 </li>
 <li>
 Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
 </li>
 <li>
 Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies
 </li>
 <li>
 Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service
 </li>
 <li>
 Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
</div>

Duty Supervisor - JED

Envoy Air

<div>Overview:

Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:<ul><li>
Amazing employee flight privileges within the American Airlines global network</li><li>
Training and development programs to take your career to the next level</li><li>
Comprehensive health and life benefits (subject to location)</li></ul>
Responsibilities:

How will you make an impact?
Responsibilities<ul><li>
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.</li><li>
Supports the Manager in meeting operational performance targets and monitoring the station operation budget</li><li>
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented</li><li>
Reviews and standardizes procedures to improve efficiency within the operation</li><li>
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations</li><li>
Investigates and resolves customer service issues as well as operation issues</li><li>
Participates on operational conference calls, station audits and prepares various reports</li><li>
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff</li><li>
Maintains records such as time and attendance, personnel files and performance</li><li>
Will provide guidance to the team on performance issues as well as coach and counsel employees.</li><li>
As necessary, the Supervisor will work in the operation during peak or irregular periods</li></ul><div>
#envoymorespend</div>
Qualifications:

Who are we looking for?
Requirements:<ul><li>
Minimum Age: 18</li><li>
High school diploma or GED equivalent</li><li>
College coursework or college degree desirable</li><li><div>
Possess a valid, unexpired and unsuspended state driver&rsquo;s license; some license restrictions may prohibit a candidate from being considered for this role</div></li><li>
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management</li><li>
Proven leadership and analytical skills</li><li>
Ability to effectively and efficiently manage multiple and often competing priorities</li><li>
Demonstrated ability to communicate verbally and in writing</li><li>
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs</li><li>
Possess the legal right to work in the United States</li><li>
Must be able to read, write, fluently speak and understand the English language</li><li>
Previous working experience in a team lead, supervisory or managerial role preferred</li><li>
Minimum one year customer service experience preferred</li><li>
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines</li><li>
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical</li></ul> 
Please note: The description is intended to provide a brief overview of the position. It&rsquo;s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. 
Envoy Air is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.</div>

Supervisor, Airport Services

JetBlue

<div><div>Position Title: Supervisor, Ground Operations</div><div> 
</div><div>Position Summary</div><div>
The Ground Operations Supervisor leads, develops and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers; depending on the specific station, this responsibility may extend to business partners as well. The Supervisor serves Airports crewmembers as well as business partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our customer interactions, control costs, drive revenue, and uphold safety standards.</div> 
<div></div><ul><li>
The Ground Operations Supervisor is a leadership role, directly overseeing and supporting crewmembers responsible for the execution of JetBlue&rsquo;s Ground Operation.
</li><li>The Ground Operations team is responsible for safely performing all processes below the wing, where required, including but not limited to bag room, loading of baggage, transfer baggage, safety compliance, cleaning of aircraft, station operations, baggage scanning and ensuring the safe operation of all aircraft.</li></ul><div></div> 
Essential Responsibilities
Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for crewmembers, customers, business partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) <ul><li>- responsible for meeting federal and local requirements.</li><li>
Provides exceptional service to both internal and external customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in-line with the high expectations customers have for JetBlue. Responsible for resolving and handling escalated issues with customers and/or crewmembers.
</li><li>Supports, coaches, and trains Airports crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback.
</li><li>Briefs Airports crewmembers and/or business partners prior to each shift and reports all relevant information concerning shift to crewleader on duty, including any maintenance issues or cancellations.</li><li>
Strategically identifies operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives.</li><li>
Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available.</li><li>
Directs and guides Airports crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability.</li><li>
Obtains and stays current on Airport and/or Ground Operations qualifications, as required.</li><li>
Ensures that policies and procedures are conducted in accordance with System Airports Performance and Quality (SAPQ) and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues while monitoring events.
</li><li>Partners with JetBlue University (JBU) including the JBU Field Educator to ensure effective training that leads to successful customer interactions and upholds safety standards.</li><li>
Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations. Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations. Additionally, Supervisor should be able to plot and assign crewmembers to all applicable areas as needed.</li><li>
Required to fulfill frontline duties and assist in supporting Frontline crewmembers as needed.
</li><li>Administrative support may be assigned, depending on station size.</li><li>
Other duties as assigned, including special projects.</li></ul><div></div> 
Minimum Experience and Qualifications:
<ul><li>High School Diploma or General Education Development (GED) Diploma
</li><li>Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) experience</li><li>
Able to stand continuously up to four (4) hours at a time
</li><li>Proficient in written and verbal English</li><li>
Ability to handle confidential information with professionalism and diplomacy</li><li>
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends</li><li>
Ability to perform under pressure and fixed time constraints</li><li>
Proficient knowledge in Microsoft office
</li><li>Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements</li><li>
Able to work with various forms of payment (cash, credit cards, travelers checks, etc)</li><li>
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge</li><li>
Depending on location, may need to acquire and maintain a United States Customs Clearance</li><li>
Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways&rsquo; insurance standards</li><li>
Available for occasional overnight travel (10%)</li><li>
Must pass a pre-employment drug test</li><li>
Must be legally eligible to work in the country in which the position is located</li><li>
Authorization to work in the US is required, this position is not eligible for visa sponsorship</li><li>
For internal candidates, good standing in attendance performance and safety</li></ul><div></div> 
Preferred Experience and Qualifications:<ul><li>
Outstanding leadership capabilities, with ability to lead, train and motivate
</li><li>One (1) year of leadership or Supervision experience, preferably in the Airline industry</li><li>
Knowledgeable in Airport Operations and/or Ground Operations</li><li>
Knowledgeable in Sabre and Movement Control Web</li><li>
Knowledgeable in Flight Load Monitoring (FLM), Blue Eye, Compliant Resolution Official (CRO), Ground Security Coordinator (GSC)</li><li>
Excellent time management and prioritization skills</li></ul><ul><li>
Excellent Customer service skills</li><li>
Ability to think creatively</li><li>
Bilingual skills</li></ul><div></div> 
Crewmember Expectations:
<ul><li>Regular attendance and punctuality</li><li>
Potential need to work flexible hours and be available to respond on short-notice</li><li>
Able to maintain a professional appearance</li><li>
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft</li><li>
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun</li><li>
Promote JetBlue&rsquo;s #1 value of safety as a Safety Ambassador, supporting JetBlue&rsquo;s Safety Management System (SMS) components, Safety Policy and behavioral standards</li><li>
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue&rsquo;s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))</li><li>
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls</li><li>
Uphold JetBlue&rsquo;s safety performance metric goals and understand how they relate to their duties and responsibilities</li><li>
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.</li></ul><div></div> 
Equipment Operation:
<ul><li>Computer and other office equipment</li><li>
Jet bridge and/or airstairs operation</li><li>
Public Address System</li><li>
Ground service equipment (GSE), hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary (Ground Operations crewmembers)</li><li>
Informational Display Screen systems (RIDS, FIDS, BIDS, GIDS, SPIDS)</li><li>
Free-standing computer kiosks used to identify and process customer reservations</li><li>
Bag Scanners</li><li>
Duty Phone</li></ul><div> 
</div>Work Environment:
<ul><li>Airport environment</li><li>
Subject to weather and elevated noise levels within airports</li><li>
Ability to stand for an extended period of time</li><li>
Required to do shift work and irregular hours due to irregular operations</li></ul><div></div> 
Physical Effort:
<ul><li>Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.</li></ul><div></div> 
Compensation:
<ul><li>The base pay range for this position is between $66,300 and $88,000 per year. Base pay is one component of JetBlue&rsquo;s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.</li></ul></div>

Supervisor Ground Operations

<div>Overview:

Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:<ul><li>
Amazing employee flight privileges within the American Airlines global network</li><li>
Training and development programs to take your career to the next level</li><li>
Comprehensive health and life benefits (subject to location)</li></ul>
Responsibilities:

How will you make an impact?
Responsibilities<ul><li>
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.</li><li>
Supports the Manager in meeting operational performance targets and monitoring the station operation budget</li><li>
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented</li><li>
Reviews and standardizes procedures to improve efficiency within the operation</li><li>
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations</li><li>
Investigates and resolves customer service issues as well as operation issues</li><li>
Participates on operational conference calls, station audits and prepares various reports</li><li>
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff</li><li>
Maintains records such as time and attendance, personnel files and performance</li><li>
Will provide guidance to the team on performance issues as well as coach and counsel employees.</li><li>
As necessary, the Supervisor will work in the operation during peak or irregular periods</li></ul>
Qualifications:

Who are we looking for?
Requirements:<ul><li>
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines</li><li>
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical</li><li>
Minimum Age: 18</li><li>
High school diploma or GED equivalent</li><li>
College coursework or college degree desirable</li><li>
Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver&rsquo;s license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.</li><li>
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management</li><li>
Proven leadership and analytical skills</li><li>
Ability to effectively and efficiently manage multiple and often competing priorities</li><li>
Demonstrated ability to communicate verbally and in writing</li><li>
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs</li><li>
Possess the legal right to work in the United States</li><li>
Must be able to read, write, fluently speak and understand the English language</li><li>
Previous working experience in a team lead, supervisory or managerial role preferred</li><li>
Minimum one year customer service experience preferred</li></ul>
Please note: The description is intended to provide a brief overview of the position. It&rsquo;s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#EnvoyHubH</div>

Supervisor, Ramp and Customer Services

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