airport operations supervisor

The Emirates Group

<div><h5 class="jobSectionHeader"><b>Job Purpose
</b></h5><p>dnata Airport Operations&rsquo; vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
</p><p>As an Airside Service Delivery Supervisor , you will provide expertise on shift to enhance service quality, address challenges, and ensure safety, efficiency, and customer focus. Oversee baggage handling, liaise with teams, and coordinate below-wing activities for timely departures, adhering to all standards. Proactively identify and address any operational issues to maintain seamless service delivery.
</p><p><b>In this role, you will:
</b></p><ul><li>Enhance Service Quality: Provide subject matter expertise to improve service quality and address operational challenges, ensuring a customer-focused environment.
</li><li>Safety and Efficiency: Ensure a safe and efficient operation by adhering to all regulatory, legal, and safety standards during shifts.
</li><li>Baggage Handling Oversight: Manage and oversee baggage handling processes, coordinating with teams to ensure timely departures in line with service level agreements.
</li><li>Below-Wing Coordination: Lead the coordination of below-wing activities during aircraft arrivals and departures, guiding teams on specific handling requirements.
</li><li>Progression Plan: Includes an 18-month development plan for the Airside Service Delivery Supervisor - Emiratisation program, supporting career growth and role mastery.
</li></ul><h5 class="jobSectionHeader"><b>Qualification
</b></h5><p><b>Qualifications &amp; Experience:
</b></p><ul><li>High school with certificate
</li>2-4 years experience in aviation field with knowledge of ground handling activities<br>
<li>
</li></ul><p></p><br>
<p><b>Knowledge and Skills:
</b></p><ul><li>Advanced understanding of airline customer service products (specific airport related requirements), aviation terminology and Industry regulations for the assigned work area.
</li><li>UAE driving license (for airside-based roles).
</li><li>Preferably First Aid trained.
</li><li>Advanced Supervisory, communication, writing Skills.
</li><li>English Language Skills Level 5.
</li><li>Proficient Customer Management, planning, organizing and data collection and analysis Skills.
</li><li>Proficient Safety Awareness Skills, IT and Computer Literacy skills.
</li><li>Advanced Understanding of the usage of Departure Control System, usage of AACS, BELT, DMIS, Airline Requirement and Customer SLAs &amp; KPIs.
</li><li>Proficient understanding of the Turnaround Process.
</li><li>Fundamentals of Load Control.
</li></ul><p>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
</p><h5 class="jobSectionHeader"><b>Salary &amp; benefits
</b></h5><p>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide
</p><p>Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers</p></div>

Airside Service Delivery Supervisor Program – dnata

Enterprise Rent-a-Car

<p><strong>Summary:</strong></p><p>We are seeking a highly motivated Customer Service Supervisor to help oversee our customer service team at <strong>Brisbane Airport</strong>. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support. The Customer Service Supervisor will be responsible for supporting the day-to-day operations of the branch, including supervising staff, monitoring performance, and ensuring that customer inquiries are handled in a timely and professional manner.</p><p></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and supervise the rental sales team, ensuring that all staff are trained and equipped to provide exceptional service to our customers.</li><li>Ensure compliance with customer service policies and procedures to ensure that all customer inquiries are handled in a timely and professional manner.</li><li>Respond to customer inquiries and complaints (including Hot Alerts), resolving issues and escalating as needed to ensure that customer satisfaction is maintained.</li><li>Support the Branch Manager with fleet and facility maintainance, compliance and control</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum of 2 years of experience in customer service, with at least 1 year in a supervisory role (preferred)</li><li>Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.</li><li>Strong leadership and management skills, with the ability to motivate and inspire a team.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop strategies to address issues.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li></ul> )

Customer Service Supervisor - Brisbane Airport

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Manager - Kuwait
</div></div><div><div>Ref #
</div><div>226455
</div></div><div><div>Location
</div><div>Kuwait - Kuwait
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 12-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About The Role</b><br>
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Kuwait as Airport Services Manager.</p><p>
Job Purpose:</p><ul><li>
Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service.</li><li>
 Liaises with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times.</li><li>
Liaises with Airport Authorities and all Government agencies at the station. Represents QR at the Airport AOC.</li><li>
Manage and motivate airport team. Work collaboratively with the Ground Services Management team and other departments.</li></ul><p>
Accountabilities:</p><ul><li>
Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station&rsquo;s flight summer/winter schedules.</li><li>
Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.</li><li>
Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.</li><li>
Provides inputs and recommendations to management regarding short and long-term service improvements/changes.</li><li>
Primary contact and liaison person for all areas of the QR airport operation at the station.</li><li>
Assists in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.</li><li>
Provide inputs and suggestions on processes improvements to enhance service delivery standards.</li><li>
Strike effective balance between &lsquo;customer first&rsquo; and &lsquo;company interest.</li><li>
Coordinate with One World Carrier for support during disruption / Crisis.</li><li>
Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.</li><li>
Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>To be successful in this role you will need:</p><ul><li>
Relevant College or University qualification to min Bachelor's level.</li><li>
Minimum 5 years relevant experience.</li><li>
Experience at a Managerial role.</li><li>
Proven experience in Crisis Management.</li><li>
Wide and varied training courses attended and skills gained in an airline environment.</li><li>
Extensive overall knowledge of all areas and the airline / airport operation.</li><li>
Excellent Command of English language.</li><li>
Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Good report writing skills.</li><li>
Customer focus - empathy towards Customers.</li><li>
Principles and practices of program development, budget preparation and administration.</li><li>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate is skills. Ability to foster teamwork among team members.</li><li>
Able to work under pressure.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=226455</div></div></div></div></div></div></div></div>

Airport Services Manager - Kuwait

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 <br/>
 <br/>
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
  </li>
  <li>
   Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
  </li>
  <li>
   Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
  </li>
  <li>
   Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
  </li>
  <li>
   Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
  </li>
  <li>
   Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
  </li>
  <li>
   Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Result Responsibilities - Continued
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager for corrective measure.
  </li>
  <li>
   Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
  </li>
  <li>
   Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
  </li>
  <li>
   Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager accordingly.
  </li>
  <li>
   Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
  </li>
  <li>
   Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
  </li>
  <li>
   Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
  </li>
  <li>
   Basic Airport safety and security procedures and regulations trainings are a must.
  </li>
  <li>
   &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
  </li>
  <li>
   Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
  </li>
  <li>
   Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
  </li>
  <li>
   Proficient in Microsoft Office suite, Internet, Web Search.
  </li>
  <li>
   Good written and verbal communication skills, reports writing, etc.
  </li>
  <li>
   Very good in English Language, Arabic Language may be conditional for certain regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
  </li>
  <li>
   Must have a minimum of 3 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
  </li>
  <li>
   Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
  </li>
  <li>
   Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
  </li>
  <li>
   Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
  </li>
  <li>
   Familiar with monitoring service level agreements (SLAs).
  </li>
  <li>
   Capable for implementing policies, procedures, and manuals in line with standards and regulations.
  </li>
  <li>
   Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies with control.
  </li>
  <li>
   Possesses effective time management, problem solving and decision making skills.
  </li>
  <li>
   Dynamic with high accuracy and attention to details.
  </li>
 </ul>
</div>


Supervisor Airport Services - Lahore

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To assist the Airport Manager in managing, monitoring and reviewing daily activities in the respective station ensuring safety, security, On Time Performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements.
 <br/>
 <br/>
 Also, to employ effective relations with civil aviation, GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists the &ldquo;Airport Manager and Customer Services Manager&rdquo; in monitoring the Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Fly Jinnah policies and procedures laid down in the Ground Operaitons Manual.
  </li>
  <li>
   Supervises briefings/debriefings, ramp, check-in, safety, security, and other matters ensuring they are handled in accordance with operational procedures; reports deviations and delays to Airport Manager and Customer Services Manager to resolve accordingly
  </li>
  <li>
   Liaises with Airport Manager, Customer Services Manager, Flight Operations, and MCC to handle AOG, emergencies, technical delays, disruptions and service recovery.
  </li>
  <li>
   Reports to the &ldquo;Airport Manager/Customer Services Manager&rdquo; and Head Office all incidents/accidents using the appropriate agreed formats and proper communication channel.
  </li>
  <li>
   Ensures all &ldquo;Dangerous Goods&rdquo; related incidents are reported to respective local authorities and the headquarters immediately.
  </li>
  <li>
   Issues instructive plan to all handling agent staff, supports them provide efficient passenger service, and guides them in critical complex situations.
  </li>
  <li>
   Ensures appropriate information is provided to the local authority if required and that all advisories or circulars received from Ground Operations are communicated to all relevant personnel.
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities - Continued
 <br/>
 <br/>
 <ul>
  <li>
   Ensures adherence of handling agents to Company&rsquo;s policies and procedures and respective legislations and regulatory requirements. Reports non-compliance to Airport Manager/Customer Services Manager for corrective measure.
  </li>
  <li>
   Monitors the GHAs, GSAs, service level agreements to ensure best benefit, this includes: performance, payments, meetings, and communication; recommends enhancements and changes as necessary to protect the financial interest and corporate image of Fly Jinnah at all times.
  </li>
  <li>
   Utilizes delay and performance reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement and solving recurring problems.
  </li>
  <li>
   Monitors the baggage handling system and traces lost luggage on daily basis. Conducts necessary investigations to resolve customers&rsquo; complaints; compiles necessary reports and forwards to Airport Manager, Customer Services Manager accordingly.
  </li>
  <li>
   Supports Quality Assurance/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely closure of findings.
  </li>
  <li>
   Monitors the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; supports the airport team in meeting targets and providing excellent services.
  </li>
  <li>
   Provides Airport Manager/Head Office with necessary reports such as Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree in Management/Administration or equivalent from a recognized university, alternately a diploma in a related field combined with necessary work experience.
  </li>
  <li>
   Basic Airport safety and security procedures and regulations trainings are a must.
  </li>
  <li>
   &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
  </li>
  <li>
   Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
  </li>
  <li>
   Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS).
  </li>
  <li>
   Proficient in Microsoft Office suite, Internet, Web Search.
  </li>
  <li>
   Good written and verbal communication skills, reports writing, etc.
  </li>
  <li>
   Very good in English Language, Arabic Language may be conditional for certain regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5-6 years of relevant working experience in Airlines/Aviation/GHA industry in passenger/ground handling.
  </li>
  <li>
   Must have a minimum of 2 years of experience in a supervisory role leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
  </li>
  <li>
   Good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc.
  </li>
  <li>
   Experienced in one or more of the following: Passenger Handling, Cargo, Ramp, Dispatch, DGR, Load Control.
  </li>
  <li>
   Capable of building ties and relationships in Aviation Industry and Markets; to build credibility quickly.
  </li>
  <li>
   Familiar with monitoring service level agreements (SLAs).
  </li>
  <li>
   Capable for implementing policies, procedures, and manuals in line with standards and regulations.
  </li>
  <li>
   Familiar with QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
  </li>
  <li>
   Composed, self-confident and focused, capable of handling emergencies with control.
  </li>
  <li>
   Possesses effective time management, problem solving and decision making skills.
  </li>
  <li>
   Dynamic with high accuracy and attention to details.
  </li>
 </ul>
</div>


Supervisor Airport Services - Islamabad

Global Elite Group

<div>
 <p>
  <strong>
   Coordinator - Airport Operations Center
  </strong>
 </p>
 <p>
  <strong>
   Corporate Headquarters - Garden City, NY
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.
 </p>
 <p>
  Our team of highly trained professionals is committed to delivering superior service and ensuring the safety and security of our clients and their assets. We are currently seeking a dynamic and self- motivated individual to join our team as Coordinator in our Airport Operations Center.
 </p>
 <p>
  Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, o disability status.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
  :
 </p>
 <ul>
  <li>
   <strong>
    Salary: $52,000 per year
   </strong>
  </li>
  <li>
   Medical, Dental, Vision benefits, 401k with employer match, AFLAC, Paid time off
  </li>
  <li>
   Employee engagement in a nurturing and challenging work setting that allows you to identify and hone your strengths while growing your skill set and providing opportunities for advancement in your career
  </li>
  <li>
   Opportunities for community service projects, civic engagement, and team building activities with an energetic and cohesive head office
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Overview:
  </strong>
 </p>
 <p>
  <strong>
   Airport Operation Center hours- 07:00-23:30 &ndash; 7 days per week
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are in search of an ambitious and proactive coordinator that will provide support to our Airport Operations with handling personnel sick calls, operational coverage, and daily coverage reporting.
 </p>
 <p>
  <br/>
 </p>
 <p>
  AOC Coordinators work rotating shifts from 07:00&ndash;13:00 and 13:00&ndash;23:30, with a standard schedule of four 10-hour shifts per week (minimum). Team members must be available to work at least one morning shift and one evening shift each week. Scheduled days off may vary.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The successful candidate will be:
  </strong>
 </p>
 <ul>
  <li>
   A strong communicator adept at liaising with stakeholders at all levels.
  </li>
  <li>
   Comfortable with high call volume and persistent follow up.
  </li>
  <li>
   Able to rely on experience, sound judgement, and critical thinking to plan, organize, and implement goals and objectives.
  </li>
 </ul>
 <p>
  Ideal candidates will have a positive outlook and a keen eye for accuracy and attention to detail. Members of our airport operations center team are highly motivated, detail oriented, organized, able to multitask and meet strict deadlines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities including, but not limited to:
  </strong>
 </p>
 <ul>
  <li>
   Handling all incoming calls to the airport operations center
  </li>
  <li>
   Following established protocol for handling, documenting and reporting sick calls to operations management
  </li>
  <li>
   Following established protocol for sourcing, confirming, and daily reports of coverage for all vacant posts
  </li>
  <li>
   Reporting possible service failures to AOC manager and station manager in a timely fashion
  </li>
  <li>
   Maintaining current contact lists, and employee status or eligibility
  </li>
  <li>
   Communicating in a timely fashion any issues or incidents that are reported into the AOC by security officers or supervisors
  </li>
  <li>
   Assist the team with special projects as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Exceptional oral and written communication skills
  </li>
  <li>
   Proficient in Microsoft Word, Outlook, Excel, Sharepoint
  </li>
  <li>
   Previous Aviation or call center experience is preferred but not required
  </li>
  <li>
   Must be legally authorized to work in the United States and have IDs needed to verify
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <p>
  At Global Elite Group, we offer a dynamic and collaborative work environment where your expertise will directly contribute to the company&rsquo;s success and growth. You&rsquo;ll have the opportunity to lead a high-impact function while driving key initiatives that ensure we continue to uphold our commitment to quality, safety, and excellence.
 </p>
</div>


Coordinator - Airport Operations Center

GAT Airline Ground Support

Operations Managers have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for the immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image.
<br><br>
<b>Job Duties:</b><br>
<ul>
<li>Operations Managers must be able to conduct monthly safety meetings for all employees (without exception).</li>
<li>Must be able to conduct flight audits, station audits and "at-risk" behavior audits.</li>
<li>Participate in monthly company safety conference calls.</li>
<li>Able to communicate and instill safety awareness in all employees including new hires.</li>
<li>Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.</li>
<li>Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer or their designee regarding standards, procedures, and practices.</li>
<li>Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.</li>
<li>Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.</li>
<li>Oversee any disciplinary action resulting from or potentially leading to termination in order to ensure proper documentation and consistent application of policies.</li>
<li>Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.</li>
<li>Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.</li>
<li>Monitor the impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.</li>
<li>Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanics for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.</li>
<li>Observe and ensure full compliance of uniform and appearance guidelines and inspect facilities daily including supply rooms, storage rooms, storage, break rooms, and office areas.</li>
<li>Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay to change notices, employee evaluations, work orders, or any other local reporting medium.</li>
<li>Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.</li>
<li>Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.</li>
<li>Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics.</li>
<li>Liaise with all customer service, airport, USPS and our customer.</li>
<li>Respond to and/or investigate concerns reported by the customer's supervisory personnel.</li>
<li>Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings.</li>
<li>Other duties as assigned</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>Strong understanding of Ramp Operation</li>
<li>Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.</li>
<li>4-year college degree in a relevant field strongly preferred or equivalent experience</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, fluently speak, and understand the English language.</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Must be free of disqualifying crimes and able to pass a pre-employment drug test.</li>
<li>Must have reliable transportation and be able to work weekends, holidays, and days off.</li>
<li>Other duties as assigned</li>
</ul>


Airport Ramp Operations Manager

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