airport operations supervisor

Hire Rightt - Executive Search & HR Advisory

<div>
 <p>
  <strong>
   RUH AIRPORT IS LOOKING FOR EXPERIENCED PASSENGER HANDLING SUPERVISOR
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Salary: 9600 all inclusive to 10000 after probation (currency in SAR)
 </p>
 <p>
  Experience: 2Y+in ground handling operations in a commercial organisation
 </p>
 <p>
  Language: Fluent Arabic &amp; English (French additional)
 </p>
 <p>
  <br/>
 </p>
 <p>
  Send applications:
  <strong>
   babina@hirerightt.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  One of the Leading Airline is seeking for skilled professional who can perform service handling according to the standards of quality, safety, security, profitability and customer satisfaction by supervising handling staff in customer service process within different areas (check-in, boarding, transfer, arrival, lounge, etc.). Take decisions regarding all aspects of the customer service and guarantee excellent customer service. Provide a technical support while necessary as well as ensure cost effectiveness of handling to comply with safety &amp; security requirements.
 </p>
 <p>
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 </p>
 <p>
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 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Customer Focus, Quality of Service rendered to the Customers Monitoring special cases, such as First Class, VIP or high revenue customers and provide support agents in case of irregularities to minimise negative impact on customers
  </li>
  <li>
   Personal Attention &amp; Information provided to the customers in due time
  </li>
  <li>
   Knowledge about Safety Awareness, Quality focus, Adaptability, Stress Tolerance, Teamwork
  </li>
  <li>
   Supervise the customer service activity and process including pre &amp; post flight tasks and Verifies compliance with all safety and security procedures
  </li>
  <li>
   Adjusts catering needs
  </li>
  <li>
   Coaches subcontractor agents to ensure compliance with Quality Standards
  </li>
  <li>
   Admin jobs to assist DM and Station Management and maintains relationship with local Airport Authorities
  </li>
  <li>
   Monitors efficiency of local set up and compliance with the SMM (Station Management Manual)
  </li>
  <li>
   Monitors of excess bags tools to cash payments and reports on results.
  </li>
  <li>
   Ensures compliance with dangerous goods regulations
  </li>
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   Ensure collection of excess baggage fees and handles after-sales queries
  </li>
  <li>
   Handles all activities resulting from an irregularity: rebooking, overbooking, re-routings, refunds, tracing lost luggage, etc.
  </li>
  <li>
   Strong knowledge of all airport operations, passenger handling process (Check-in, Traffic, Ramp, etc.) &amp; digital tools, including Reservations &amp; Ticketing and Interacting with various stakeholders in airport
  </li>
 </ul>
 <p>
 </p>
</div>


Passenger Handling Supervisor

Adani Airport Holdings Ltd

<div>
 <strong>
  About Business
  <br/>
  <br/>
 </strong>
 <strong>
  JOB DESCRIPTION
  <br/>
  <br/>
 </strong>
 <strong>
  Adani Group
 </strong>
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 <br/>
 <br/>
 <strong>
  Adani Airports Holding Limited
 </strong>
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 <br/>
 <br/>
 <strong>
  Job Purpose:
 </strong>
 Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.
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 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Terminal Operations Shift Management:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversees all terminal operations during the assigned shift, ensuring smooth passenger flow and on-time departures &amp; coordinates with other departments for efficient operations.
  </li>
  <li>
   Manages staff schedules and assignments to optimize resource utilization.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Lounge Management And Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Delivers exceptional customer service by assisting passengers with their needs and resolving issues promptly &amp; builds positive relationships with passengers to enhance the overall airport experience.
  </li>
  <li>
   Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Trolley Operations And Asset Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness.
  </li>
  <li>
   Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Golf Cart And Inter Terminal Coach Operations
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 </strong>
 <ul>
  <li>
   Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches.
  </li>
  <li>
   Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly.
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   <br/>
  </li>
 </ul>
 <strong>
  Staff Supervision
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides leadership and guidance to the terminal operations team during the shift &amp; monitors staff performance and addresses issues promptly.
  </li>
  <li>
   Ensures adherence to operational procedures and standards among staff members.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Vendor Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage operational aspects related to vendor management, golf cart management, baggage and shopping trolley management, Baggage Handling System (BCS) management, and inter-terminal coach management to ensure smooth operations and enhancing passenger experience within terminal
  </li>
  <li>
   Monitor vendor performance and address any discrepancies to maintain operational standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Problem Solving
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Identifies and resolves operational issues and challenges that arise during the shift &amp; implements immediate solutions to minimize disruptions.
  </li>
  <li>
   Collaborates with other departments to address complex issues and find effective solutions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Emergency Response Management
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  <br/>
 </strong>
 <ul>
  <li>
   Lead emergency response efforts during shifts, effectively managing situations such as bomb threats, evacuations, medical emergencies, and other contingencies.
  </li>
  <li>
   Ensure all actions are carried out in accordance with laid-down SOPs and conduct post-incident reviews for continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Special Events And VVIP Movements
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 </strong>
 <ul>
  <li>
   Support the coordination of special events, ensuring smooth execution, budgeting, and event calendar management.
  </li>
  <li>
   Assist in planning and ensuring security arrangements for VVIP movements, including liaising with relevant authorities for smooth execution.
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   <br/>
  </li>
 </ul>
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  Safety And Security Compliance
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 </strong>
 <ul>
  <li>
   Ensures compliance with safety and security regulations and procedures during the shift &amp; conducts safety checks and responds to incidents.
  </li>
  <li>
   Coordinates with security personnel to address security concerns and maintain a safe environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operational Efficiency
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Optimizes resource utilization during the shift to maximize efficiency and minimize costs &amp; implements process improvements to enhance operational performance.
  </li>
  <li>
   Monitors key performance indicators (KPIs) and takes corrective actions to improve performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Stakeholder Management
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  <br/>
 </strong>
 <ul>
  <li>
   Shift wise coordination will all regulatory agencies, airlines and ground handlers.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Team Leadership and Development
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  <br/>
 </strong>
 <ul>
  <li>
   Supervise and manage the terminal operations team during shifts, ensuring high levels of employee engagement and discipline.
  </li>
  <li>
   Identify training needs of employees and ensure team members participate in all mandatory classroom training sessions.
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   <br/>
  </li>
 </ul>
 <strong>
  Key Stakeholders - Internal
  <br/>
  <br/>
 </strong>
 Lead - Terminal Operations
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 Facilities Department
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 Ground Handling Supervisor
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 Security Supervisor
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 IT Department
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 HR Department
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 Finance Department
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 Quality Assurance
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 Customer Service
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 <strong>
  Key Stakeholders - External
  <br/>
  <br/>
 </strong>
 Airlines
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 MoCA,MCGM, BCAS, BOI, Customs,CISF,APHO
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 Ground Handling Agencies
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 Retail and Food Outlets
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 Government Regulatory Bodies
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 Airport Authority of India (AAI)
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 Travel Agents
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 Car Rental Services
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 Security Agencies
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 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Educational Qualifications:
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 <br/>
 Bachelor's degree in Business Administration, Aviation Management, or a related field is essential.
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 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 Minimum of 5-7 years of experience in airport terminal operations, with a strong focus on managing diverse stakeholders, optimizing passenger experience, and driving operational efficiency.
</div>


Duty Terminal Manager (T1)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Airport Services Manager - Kuwait
</div></div><div><div>Ref #
</div><div>226455
</div></div><div><div>Location
</div><div>Kuwait - Kuwait
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 16-Sep-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About The Role</b><br>
We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Kuwait as Airport Services Manager.</p><p>
Job Purpose:</p><ul><li>
Ensures safe, secure and cost effective QR airport operations at the station to achieve regulatory compliance, operational efficiency and 5-star customer service.</li><li>
 Liaises with local Airport Handling Management to ensure QR ground handling and customer service standards are met at all times.</li><li>
Liaises with Airport Authorities and all Government agencies at the station. Represents QR at the Airport AOC.</li><li>
Manage and motivate airport team. Work collaboratively with the Ground Services Management team and other departments.</li></ul><p>
Accountabilities:</p><ul><li>
Evaluate alliance, airport passenger handling strategies in conjunction with RMAS affecting station&rsquo;s flight summer/winter schedules.</li><li>
Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.</li><li>
Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.</li><li>
Provides inputs and recommendations to management regarding short and long-term service improvements/changes.</li><li>
Primary contact and liaison person for all areas of the QR airport operation at the station.</li><li>
Assists in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.</li><li>
Provide inputs and suggestions on processes improvements to enhance service delivery standards.</li><li>
Strike effective balance between &lsquo;customer first&rsquo; and &lsquo;company interest.</li><li>
Coordinate with One World Carrier for support during disruption / Crisis.</li><li>
Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.</li><li>
Ensure that aircraft cabin service doors are operated from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>To be successful in this role you will need:</p><ul><li>
Relevant College or University qualification to min Bachelor's level.</li><li>
Minimum 5 years relevant experience.</li><li>
Experience at a Managerial role.</li><li>
Proven experience in Crisis Management.</li><li>
Wide and varied training courses attended and skills gained in an airline environment.</li><li>
Extensive overall knowledge of all areas and the airline / airport operation.</li><li>
Excellent Command of English language.</li><li>
Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Good report writing skills.</li><li>
Customer focus - empathy towards Customers.</li><li>
Principles and practices of program development, budget preparation and administration.</li><li>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate is skills. Ability to foster teamwork among team members.</li><li>
Able to work under pressure.</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=226455</div></div></div></div></div></div></div></div>

Airport Services Manager - Kuwait

Cathay Pacific

<div></div><div><div><div><div><div><div>Cathay Pacific
</div><div>Airport &amp; Cargo Operations
</div><div>Airport Service Delivery Department
</div><div>Permanent</div>
<div>Riyadh, Saudi Arabia
</div><div>Application deadline: 06 Sep 2025</div>
</div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2><p>
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business &ndash; Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.</p>
<p>
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world&rsquo;s leading international aviation centres.</p><p></p><h2 class="jobSectionHeader"><b><br>
Role Introduction</b></h2><p>
To oversee and ensure that airport operations during the operational shift run smoothly and efficiently whilst complying with the established safety, security and quality standards.
<br>
<br>
To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.</p><p></p><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2><p><b>
Safety, Quality, and Operational Excellence Leader</b></p>
<ul>
<li>Enforce corporate safety, security, and quality standards to ensure regulatory compliance and operational integrity, striving for zero incidents.</li>
<li>Collaborate with airport management to mitigate risks and foster a safety-focused culture.</li>
<li>Act as the Airline&rsquo;s Operational Duty Holder at the airport, adhering to risk escalation protocols.</li>
</ul>
<p><b>Operational Management</b></p>
<ul>
<li>Oversee Ground Handling Agent teams for Cathay flight operations, ensuring punctuality and error-free performance.</li>
<li>Drive continuous improvement in operational effectiveness and productivity.</li>
<li>Conduct regular Quality Control checks on station and supplier performance.</li>
</ul>
<p><b>Customer Experience Champion</b></p>
<ul>
<li>Deliver exceptional customer experiences through high-quality service and product knowledge.</li>
<li>Support adoption of new technologies for enhanced customer service.</li>
<li>Ensure excellence in airport lounge operations and customer-centric service standards.</li>
</ul>
<p><b>Crisis Management and Preparedness</b></p>
<ul>
<li>Prepare teams to handle emergencies, accidents, and irregular operations effectively.</li>
<li>Facilitate exercises and review contingency plans to ensure readiness and compliance standards.</li>
<li>Manage flight disruptions with customer care and choice prioritization.</li>
</ul>
<p><b>Team Leadership and Development</b></p>
<ul>
<li>Lead and motivate teams to achieve success and foster teamwork.</li>
<li>Mentor and develop direct reports, ensuring training and growth opportunities.</li>
<li>Maintain open communication and align employee goals with department objectives.</li>
</ul>
<p><b>Supplier and Cost Management</b></p>
<ul>
<li>Monitor supplier performance and implement improvement plans.</li>
<li>Optimize resource deployment and manage costs to drive efficiency.</li>
<li>Handle station administration duties and support rostering as needed.</li>
</ul>
<p><b>Airport Community Engagement</b></p>
<ul>
<li>Cultivate relationships with airport stakeholders and industry partners.</li>
<li>Represent company interests in airport-related affairs and ensure compliance with competition regulations.</li>
<li>Safeguard and promote the company&rsquo;s reputation within the airport community.</li>
</ul>
<p><b>Emergency and Accident Response</b></p>
<ul>
<li>Fulfill Emergency and Accident (E&amp;A) and Crisis Response responsibilities as required.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><p><b>
Academic qualifications</b></p>
<ul>
<li>A Diploma qualification in an Airport or service-related discipline is a minimum</li>
<li>A Bachelor&rsquo;s degree in an aligned field is desirable</li>
</ul>
<p><b>Knowledge, skills, training and experience</b></p>
<ul>
<li>Excellent command of written and spoken English is mandatory with the local language being an advantage</li>
<li>Three years&rsquo; airport operational / customer handling experience</li>
<li>At least one years&rsquo; recent experience in a supervisory / management capacity with demonstrable ability to establish an appropriate plan and course of action for self and team to accomplish a specific outcome</li>
<li>Superior independent working capabilities with strong decision-making skills</li>
<li>Self-motivated and committed leader who enjoys teamwork</li>
<li>Strong customer service mentality with superior interpersonal skills</li>
<li>Full technical knowledge and capability (multi-skilled) to competently perform each airport job function</li>
<li>Thorough understanding of company policies and international regulatory procedures and all required local regulatory matters</li>
<li>Broad understanding of the mode of operation of the Company, Oneworld partner carriers and other airlines</li>
<li>Understanding of relevant international regulatory safety, industry and operational requirements and trends</li>
<li>Ability to handle and react effectively and spontaneously to the different operational modes such as normal operations, disruption, Emergency and Accident and contingency situations</li>
<li>Adapts to and embraces constant change</li>
</ul><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
https://careers.cathaypacific.com/who-we-are/why-work-here</p>
<p>
Cathay is proud to offer eligible employees competitive compensation &amp; benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.</p>
<ul>
<li>Travel Privileges on Cathay Pacific Airways Global Network</li>
<li>Extensive well-being programs including health and employee assistance program benefits to help you stay well.</li>
<li>Paid Leave</li>
<li>If this position requires a uniform, a uniform allowance will be provided.</li>
</ul><h2 class="jobSectionHeader"><b>Personal &amp; Application Information</b></h2><p>
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.</p>
<p>
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.</p>
<p>
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified.</p>
<p>
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.</p></div></div></div></div></div></div><p></p>

Duty Airport Operations Manager

<div></div><div><div><div><div><div><div>Cathay Pacific
</div><div>Airport &amp; Cargo Operations
</div><div>Airport Service Delivery Department
</div><div>Permanent</div>
<div>Riyadh, Saudi Arabia
</div><div>Application deadline: 06 Sep 2025</div>
</div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2><p>
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business &ndash; Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.</p>
<p>
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world&rsquo;s leading international aviation centres.</p>
<p>
Join us and discover just how far you can go!</p><p></p><h2 class="jobSectionHeader"><b><br>
Role Introduction</b></h2><p>
To supervise and support the daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift whilst conforming to established safety and security standards.</p>
<p>
To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><p>
Safety First, Quality Always</p>
<ul>
<li>Execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards</li>
<li>Achieve absolute operational integrity with zero safety defects and security infringements</li>
<li>Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents</li>
</ul>
<p>Operational Excellence</p>
<ul>
<li>Supervise and support Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free</li>
<li>Assist to implement innovative ideas and strive to do things differently and better in all aspects of airport operations</li>
<li>Assist in ensuring and maintaining operational and productivity performance conformance to standards</li>
<li>Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required</li>
<li>Conduct flight briefings as required</li>
<li>Willing to take up extra responsibilities (e.g. projects) and work shift duties</li>
<li>Undertake any other reasonable task as required</li>
</ul>
<p>Outstanding Product and Services</p>
<ul>
<li>Ensure people and team are up-to-date with the latest product knowledge and support the team to effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points</li>
<li>Support the team to deliver &lsquo;Service Straight From The Heart&rsquo; on a daily basis to create genuine connection and memorable experiences for our customers across all points of contact</li>
<li>Support the use of new technologies in the provision of customer service</li>
<li>Give recognition to our highest-value customers (front-end and elite Marco Polo members)</li>
</ul>
<p>Crisis Management capability and preparedness</p>
<ul>
<li>Familiarity with all contingency plans and manual fall-back procedures to meet the required standards</li>
<li>Effectively manage flight disruptions and irregularities and support airport management as required</li>
<li>Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools</li>
</ul>
<p>People and team</p>
<ul>
<li>Motivate the frontline team (suppliers included) to enable supportive and collaborative teamwork</li>
<li>Support the on-boarding process and probation of new hires (suppliers included) as required</li>
<li>Support and encourage the team (suppliers included) to learn and develop through role modelling, mentoring or on-the-job coaching</li>
<li>Support the team to adopt new challenges and changes</li>
<li>Monitor day-to-day team and/or individual team member performance (suppliers included) and raise suggestions for improvement</li>
</ul>
<p>Supplier Management</p>
<ul>
<li>Assist in monitoring and conducting regular performance review meetings with suppliers</li>
<li>Support the Airport Operations Manager to implement any action plan efficiently and keep track of progress with documented records</li>
</ul>
<p>Cost efficiency and productivity</p>
<ul>
<li>Monitor team daily productivity and flexibility in resource deployment</li>
<li>Support the Airport Operations Manager to drive down costs in daily operation</li>
<li>Support station administration duties</li>
</ul>
<p>Represent Cathay interests in the Airport Community</p>
<ul>
<li>Support the Airport Operations Manager to work with external parties in the best interests of the Company &ndash; authorities, suppliers and service providers, Oneworld Partners, and other airlines</li>
<li>Ensure competition compliance involvement in airport-related industry affairs (i.e. AOC)</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><p><b>
Academic qualifications</b></p>
<ul>
<li>Post-secondary school education is desirable</li>
<li>High school graduation</li>
</ul>
<p><b>Knowledge, skills, training and experience</b></p>
<ul>
<li>Good command of written and spoken English is mandatory with the local language being an advantage</li>
<li>1-2 years solid Customer Service experience, preferably in airlines or airport services</li>
<li>Ability to work independently with good decision-making skills</li>
<li>Self-motivated and committed leader who enjoys teamwork</li>
<li>Strong customer service mentality with strong interpersonal skills</li>
<li>Good technical knowledge and capability (multi-skilled) to perform each airport job function (requirement to pass all training arranged by ASD)</li>
<li>Good understanding of Company policies and international regulatory procedures and all required local regulatory matters</li>
<li>Ability to handle different operational modes such as normal operations, disruption, Emergency &amp; Accident and contingency situations</li>
</ul><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
https://careers.cathaypacific.com/who-we-are/why-work-here</p>
<p>
Cathay is proud to offer eligible employees competitive compensation &amp; benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.</p>
<ul>
<li>Travel Privileges on Cathay Pacific Airways Global Network</li>
<li>Extensive well-being programs including health and employee assistance program benefits to help you stay well.</li>
<li>Paid Leave</li>
<li>If this position requires a uniform, a uniform allowance will be provided.</li>
</ul><h2 class="jobSectionHeader"><b>Personal &amp; Application Information</b></h2><p>
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.</p>
<p>
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.</p>
<p>
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified.</p>
<p>
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.</p></div></div></div></div></div></div><p></p>

Airport Lead

<div>
 <strong>
  About Business
  <br/>
  <br/>
 </strong>
 <strong>
  JOB DESCRIPTION
  <br/>
  <br/>
 </strong>
 <strong>
  Adani Group
 </strong>
 : Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O &amp; M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
 <br/>
 <br/>
 <strong>
  Adani Airports Holding Limited
 </strong>
 : Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
 <br/>
 <br/>
 <strong>
  Job Purpose:
 </strong>
 Duty Manager - Airside Operations is responsible for ensuring smooth and efficient daily operations on the airside of the airport. This role is critical for overseeing all airside activities, including aircraft movements, ground handling, and safety procedures. Key responsibilities include coordinating with airlines, managing ground staff, and ensuring compliance with safety regulations and operational standards.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 Team Handling and Shift Management:
 <br/>
 <br/>
 Coordinate team activities, assigning tasks, and overseeing shift schedules to maintain smooth and continuous airport operations.
 <br/>
 <br/>
 Effective team handling and shift management are crucial for minimizing delays, maintaining safety standards, and enhancing overall airport efficiency.
 <br/>
 <br/>
 <strong>
  Oversee Daily Airside Operations
  <br/>
  <br/>
 </strong>
 Supervise daily airside activities, ensuring efficient aircraft movements and ground handling processes.
 <br/>
 <br/>
 Optimize shift schedules and manpower allocation to manage peak times and minimize operational disruptions.
 <br/>
 <br/>
 <strong>
  Compliance With Safety And Regulatory Standards
  <br/>
  <br/>
 </strong>
 Conduct regular safety audits and ensure that airside operations adhere to current safety regulations and industry standards.
 <br/>
 <br/>
 Implement and enforce safety protocols, and manage training programs to keep staff updated on compliance requirements.
 <br/>
 <br/>
 <strong>
  Emergency Response And Incident Handling
  <br/>
  <br/>
 </strong>
 Develop and lead emergency response plans, coordinating with response teams and emergency services during incidents.
 <br/>
 <br/>
 Quickly address and resolve emergencies to minimize disruptions and ensure staff readiness for emergency situations.
 <br/>
 <br/>
 <strong>
  Coordinate With Airlines And Ground Services
  <br/>
  <br/>
 </strong>
 Facilitate communication between the airport, airlines, and ground service providers to ensure smooth operational flow.
 <br/>
 <br/>
 Address and resolve any operational issues or special requests from airlines, ensuring adherence to airport procedures.
 <br/>
 <br/>
 <strong>
  Monitor And Report On Airside Performance Metrics
  <br/>
  <br/>
 </strong>
 Track and report on key performance indicators such as aircraft movements, Safety Violations and preliminary investigation undertaken for incidents/accidents to assess airside operational efficiency.
 <br/>
 <br/>
 Analyse performance data and generate reports for senior management to support strategic decision-making.
 <br/>
 <br/>
 <strong>
  Key Stakeholders - Internal
  <br/>
  <br/>
 </strong>
 Lead - Airside Operations
 <br/>
 <br/>
 Air Traffic Control (ATC)
 <br/>
 <br/>
 Ground Handling Teams
 <br/>
 <br/>
 Terminal Operations Team
 <br/>
 <br/>
 Facilities Team
 <br/>
 <br/>
 Airport Security
 <br/>
 <br/>
 Maintenance and Engineering Department
 <br/>
 <br/>
 Customer Service Teams
 <br/>
 <br/>
 IT Department
 <br/>
 <br/>
 Safety and Compliance Department
 <br/>
 <br/>
 Marketing and Communications Department
 <br/>
 <br/>
 <strong>
  Key Stakeholders - External
  <br/>
  <br/>
 </strong>
 Airlines
 <br/>
 <br/>
 Regulatory Authorities (e.g., FAA, ICAO)
 <br/>
 <br/>
 Ground Handling Service Providers
 <br/>
 <br/>
 ATC
 <br/>
 <br/>
 Local Emergency Services
 <br/>
 <br/>
 Passengers
 <br/>
 <br/>
 Cargo Operators
 <br/>
 <br/>
 Fuel Suppliers
 <br/>
 <br/>
 Vendors and Contractors
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Educational Qualification:
 <br/>
 <br/>
 Bachelor's degree in Aviation Management, Aeronautical Engineering, or a related field is required.
 <br/>
 <br/>
 <strong>
  Certification
  <br/>
  <br/>
 </strong>
 Airport Operations Management Certification
 <br/>
 <br/>
 Air Traffic Management Certification
 <br/>
 <br/>
 Emergency Response Planning Certification
 <br/>
 <br/>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 5 - 7 years of experience in airport operations with some relevant expertise in safety compliance, ground handling, airfield maintenance and emergency response is essential.
</div>


Deputy Manager - Airside Operations

<div></div><div><div><div><div><div><div>Cathay Pacific
</div><div>Airport &amp; Cargo Operations
</div><div>Airport Service Delivery Department
</div><div>Permanent</div>
<div>Riyadh, Saudi Arabia
</div><div>Application deadline: 01 Sep 2025</div>
</div></div></div><div><div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2><p>
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business &ndash; Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, Cargo business like Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.</p>
<p>
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world&rsquo;s leading international aviation centres.</p><p></p><h2 class="jobSectionHeader"><b><br>
Role Introduction</b></h2><p>
To oversee and ensure that airport operations during the operational shift run smoothly and efficiently whilst complying with the established safety, security and quality standards.
<br>
<br>
To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.</p><p></p><h2 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h2><p><b>
Safety, Quality, and Operational Excellence Leader</b></p>
<ul>
<li>Enforce corporate safety, security, and quality standards to ensure regulatory compliance and operational integrity, striving for zero incidents.</li>
<li>Collaborate with airport management to mitigate risks and foster a safety-focused culture.</li>
<li>Act as the Airline&rsquo;s Operational Duty Holder at the airport, adhering to risk escalation protocols.</li>
</ul>
<p><b>Operational Management</b></p>
<ul>
<li>Oversee Ground Handling Agent teams for Cathay flight operations, ensuring punctuality and error-free performance.</li>
<li>Drive continuous improvement in operational effectiveness and productivity.</li>
<li>Conduct regular Quality Control checks on station and supplier performance.</li>
</ul>
<p><b>Customer Experience Champion</b></p>
<ul>
<li>Deliver exceptional customer experiences through high-quality service and product knowledge.</li>
<li>Support adoption of new technologies for enhanced customer service.</li>
<li>Ensure excellence in airport lounge operations and customer-centric service standards.</li>
</ul>
<p><b>Crisis Management and Preparedness</b></p>
<ul>
<li>Prepare teams to handle emergencies, accidents, and irregular operations effectively.</li>
<li>Facilitate exercises and review contingency plans to ensure readiness and compliance standards.</li>
<li>Manage flight disruptions with customer care and choice prioritization.</li>
</ul>
<p><b>Team Leadership and Development</b></p>
<ul>
<li>Lead and motivate teams to achieve success and foster teamwork.</li>
<li>Mentor and develop direct reports, ensuring training and growth opportunities.</li>
<li>Maintain open communication and align employee goals with department objectives.</li>
</ul>
<p><b>Supplier and Cost Management</b></p>
<ul>
<li>Monitor supplier performance and implement improvement plans.</li>
<li>Optimize resource deployment and manage costs to drive efficiency.</li>
<li>Handle station administration duties and support rostering as needed.</li>
</ul>
<p><b>Airport Community Engagement</b></p>
<ul>
<li>Cultivate relationships with airport stakeholders and industry partners.</li>
<li>Represent company interests in airport-related affairs and ensure compliance with competition regulations.</li>
<li>Safeguard and promote the company&rsquo;s reputation within the airport community.</li>
</ul>
<p><b>Emergency and Accident Response</b></p>
<ul>
<li>Fulfill Emergency and Accident (E&amp;A) and Crisis Response responsibilities as required.</li>
</ul><h2 class="jobSectionHeader"><b>Requirements</b></h2><p><b>
Academic qualifications</b></p>
<ul>
<li>A Diploma qualification in an Airport or service-related discipline is a minimum</li>
<li>A Bachelor&rsquo;s degree in an aligned field is desirable</li>
</ul>
<p><b>Knowledge, skills, training and experience</b></p>
<ul>
<li>Excellent command of written and spoken English is mandatory with the local language being an advantage</li>
<li>Three years&rsquo; airport operational / customer handling experience</li>
<li>At least one years&rsquo; recent experience in a supervisory / management capacity with demonstrable ability to establish an appropriate plan and course of action for self and team to accomplish a specific outcome</li>
<li>Superior independent working capabilities with strong decision-making skills</li>
<li>Self-motivated and committed leader who enjoys teamwork</li>
<li>Strong customer service mentality with superior interpersonal skills</li>
<li>Full technical knowledge and capability (multi-skilled) to competently perform each airport job function</li>
<li>Thorough understanding of company policies and international regulatory procedures and all required local regulatory matters</li>
<li>Broad understanding of the mode of operation of the Company, Oneworld partner carriers and other airlines</li>
<li>Understanding of relevant international regulatory safety, industry and operational requirements and trends</li>
<li>Ability to handle and react effectively and spontaneously to the different operational modes such as normal operations, disruption, Emergency and Accident and contingency situations</li>
<li>Adapts to and embraces constant change</li>
</ul><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
https://careers.cathaypacific.com/who-we-are/why-work-here</p>
<p>
Cathay is proud to offer eligible employees competitive compensation &amp; benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.</p>
<ul>
<li>Travel Privileges on Cathay Pacific Airways Global Network</li>
<li>Extensive well-being programs including health and employee assistance program benefits to help you stay well.</li>
<li>Paid Leave</li>
<li>If this position requires a uniform, a uniform allowance will be provided.</li>
</ul><h2 class="jobSectionHeader"><b>Personal &amp; Application Information</b></h2><p>
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.</p>
<p>
All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.</p>
<p>
We thank all candidates for your interest in Cathay, and regret that only shortlisted candidates will be notified.</p>
<p>
All job opportunities are published exclusively on our official website. We advise applicants not to apply through or respond to any third-party websites or domains. Kindly exercise caution and avoid unsolicited offers from unofficial sources.</p></div></div></div></div></div></div><p></p>

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