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alghanim academy network engineer xcite full time opportunity

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 Seeking a Network Engineer &ndash; Starlink Deployment &amp; Support to lead the setup and integration of
 
 Starlink connectivity
 
 for commercial offices and residential homes. The role involves training and supporting field technicians, troubleshooting customer connectivity issues, and ensuring seamless Starlink integration with routers, mesh networks, and other networking equipment.
 
 
 
 Job responsibilities
 
 
 
 1. Installation, Network Setup &amp; Configuration:
 
 <ul>
 <li>
 Understand Starlink device installation and connectivity setup in detail, assist in deploying and configuring Starlink connectivity for customers (both residential and commercial).
 </li>
 <li>
 Assist customers to set up and optimize routers, mesh networks, IP configurations and NAT settings to ensure stable internet performance delivered through Starlink.
 </li>
 <li>
 Guide customers on best practices for network setup and performance optimization.
 </li>
 </ul>
 
 2. Training &amp; Technical Support:
 
 <ul>
 <li>
 Train field technicians on Starlink installation, router configuration, mesh networking, and troubleshooting.
 </li>
 <li>
 Develop training materials and SOPs for technicians to follow during installations.
 </li>
 <li>
 Provide remote and on-site technical support to resolve Starlink connectivity issues, including integration with third-party routers and network setups.
 </li>
 <li>
 Work with internal technical team to resolve escalated service issues.
 </li>
 </ul>
 
 3. Customer Support &amp; Service Optimization:
 
 <ul>
 <li>
 Collaborate with field teams to ensure timely installations and minimal service disruptions.
 </li>
 <li>
 Document and track common customer issues to enhance troubleshooting guides and best practices.
 </li>
 <li>
 Maintain detailed logs of installations, configurations, and service calls for performance analysis.
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 
 Experience
 
 : 0-1 year in network engineering, support, or telecom operations with a focus on i
 
 nternet connectivity
 
 
 and configurations
 
 . OR someone who did an 3-6 month internship in telecommunication company is similar role.
 </li>
 <li>
 
 Technical Expertise
 
 : Hands-on experience with
 
 internet connectivity, like fiber or 5G routers, mesh networks, IP addressing, firewalls, and Wi-Fi optimization
 
 .
 </li>
 <li>
 
 Training &amp; Team Management
 
 : Strong ability to train and mentor
 
 field technicians
 
 in network installations and troubleshooting.
 </li>
 <li>
 
 Customer Interaction
 
 : Experience in on-site and remote customer support, ensuring high service quality. Proficiency in interacting with customers in Arabic or English with the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 
 Tools &amp; Systems
 
 : Proficiency in network diagnostic tools, remote troubleshooting software, and system logs analysis.
 </li>
 </ul>
</div>

Alghanim Academy - Network Engineer, Xcite (Full-time opportunity)

Alghanim INDUSTRIES

Date: 19 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.
 Job Responsibilities
 Answers customers’ queries
 Understands and fulfil customer needs and requirements.
 Maintains positive attitude during customers’ interactions.
 Ensures sales activities are handled in line with Alghanim policy.
 Supports in solving customer concerns/complaints.
 Works in coordination with Section Heads to provide excellent customer service.
 Keeps all company information including sales figures strictly confidential
 Follows Alghanim policies and guidelines
 Demonstrates high problem solving skills
 Practices high knowledge of Alghanim major functions and responsibilities
 Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
 Being aware of business KPIs and objectives
 Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
 Contributes to cost control and minimizing theft measures
 
Candidate Requirements
 2-3 years of experience,
 Strong English and Arabic language capabilities
 Strong communication, presentation and interpersonal skills
 Solving problem skills
 
Education Bachelor’s Degree

Customer Service Representative

Date: 29 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Pre-Sales Engineer is responsible for the implementation of the sales plan to achieve the target and increase the department growth by optimizing the sales and market share of the existing products, as well as preparing the pre-qualifications douments and communicating with vendors.
 Job Responsibilities
 <ul>
<li>Responsible for the quotations and the pre-qualifications of the required products and services.</li>
<li>Delivering the technical presentations to the sales team, explain the plans clearly and be ready for any customer enquiry</li>
<li>Clearly revealing the pros and cons of each brand/service and acting as an honest mentor to the sales team looking to keep the long term relationships with customers.</li>
<li>Communicating with the vendors, regarding the quotations, and ensure proper documentation</li>
<li>Preparing, reviewing, and qualifying the technical specifications of the products / services</li>
<li>Always looking for ways to improve the department profits by promoting the available services to satisfy the sales targets.</li>
<li>Maintain strong relations with suppliers, and source new channels for products and services</li>
<li>High ability to preparing the solutions and the technical specifications of the required services, and negotiate properly.</li>
<li>Being legally, socially, and environmentally responsible, acting as an ambassador presenting the professional and healthy image of Alghanim Industries.</li>
<li>Liaising with Marketing department to propose the necessary marketing tools.</li>
<li>Continuously keeping an updated vendors’ information.</li>
<li>Working in Tenders and RFP</li>
</ul>
Candidate Requirements
 Qualifications
 
Bachelor’s Degree in Engineering / Technology field
 
Experience
 
Up to 7 years of experience in direct sales activities. Working in the same field is a must.
 
Other Skills and Competencies
 
<ul>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Mechanical Skills: Having the ability to understand mechanical concepts and processes easily, ability to use equipment and tools will help in this profession.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Having to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education Bachelor’s Degree in Technology

Sr. Pre Sales Engineer

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 The Safety Engineer supports the development and implementation of Health, Safety, and Environmental (HSE) practices across Alghanim business locations. This role assists in ensuring compliance with governmental regulations and internal policies, supporting risk assessments, inspections, and awareness programs to maintain a safe workplace.
 
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Assist in coordinating safety inspections and support corrective actions as required.
 </li>
 <li>
 Support documentation processes for ministry-related credentials, licenses, and certificates.
 </li>
 <li>
 Participate in reviewing policies and procedures and highlight potential improvements.
 </li>
 <li>
 Assist in conducting risk assessments and contribute to the implementation of control measures.
 </li>
 <li>
 Monitor contractor compliance with HSE standards and report any deviations.
 </li>
 <li>
 Support the investigation of accidents, incidents, and near misses, helping to identify root causes and corrective actions.
 </li>
 <li>
 Contribute to compiling accident, injury, and near miss statistics for reporting.
 </li>
 <li>
 Assist in coordinating fire licensing applications with the Kuwait Fire Department (KFD).
 </li>
 <li>
 Provide basic HSE advice and support to business units.
 </li>
 <li>
 Assist in planning fire drills and recording results for continuous improvement.
 </li>
 <li>
 Support in delivering awareness sessions and trainings on fire safety and first aid.
 </li>
 <li>
 Help organize monthly E.H.S. meetings and ensure proper documentation of actions and outcomes.
 </li>
 <li>
 Participate in safety audits and collaborate with management to address identified gaps.
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 Fresh graduate with a Bachelor&rsquo;s degree in Engineering or Environmental Engineering.
 </li>
 <li>
 Up to 1 year of experience in HSE or safety-related roles (advantageous but not mandatory).
 </li>
 <li>
 Recognized safety certification such as NEBOSH, OSHA, or IOSH (advantageous but not mandatory).
 </li>
 <li>
 Knowledge of safety procedures, standards, and compliance requirements.
 </li>
 <li>
 Good communication skills in English &ndash; verbal and written.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 <li>
 A collaborative team player with a willingness to learn and apply HSE practices.
 </li>
 <li>
 Good presentation and interpersonal skills.
 </li>
 </ul>
</div>

Alghanim Academy - Safety Engineer, Facilities Managment (Full-time opportunity)

Date: 8 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Responsible for selling a company products by identifying leads.
 Job Responsibilities
 <ul>
<li>Prospect and qualify sales leads</li>
<li>Schedule meetings and presentations with prospects</li>
<li>Create plan and deliver presentation on company products</li>
<li>Develop strong, ongoing relationships with customers</li>
<li>Coordinate with other team members and departments to optimize sales efforts</li>
<li>Negotiate with customers</li>
</ul>
Candidate Requirements
 Qualifications: Diploma, bacholar or an equlivent degree
 
Experience: 0-3 years of experience in smilar capacity
 
Education

Sales Representative

Date: 29 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Sales Specialist is responsible for setting the tactical objectives of the product sales in the light of the strategic vision and mission of the department; through managing the opportunity side of the business and creating profitable initiatives.
 Job Responsibilities
 <ul>
<li>Accomplishing sales objectives by managing staff; planning and evaluating the activities.</li>
<li>Developing and implementing the sales plans to accommodate corporate goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; carrying out actions; defining objectives; evaluating outcomes.</li>
<li>Recommending sales forecasting activities and setting the performance goals accordingly.</li>
<li>Reviewing and analyzing market trends to determine customer needs, price schedules, and discount rates.</li>
<li>Keeping in touch with industry and market leaders to anticipate any changes in the practice, governmental regulations, and report the same to top management with suggested actions.</li>
<li>Directing channel development activities and coordinating sales distribution by establishing sales territories, quotas, and goals.</li>
<li>Assigning sales territory to sales Specialists, Senior Engineers, Engineers, Senior Supervisors, and Supervisors.</li>
<li>Representing the company at trade association meetings to promote its services.</li>
<li>Delivering sales presentations to key clients in coordination with Sales Specialists.</li>
<li>Meeting with key clients, assisting sales team in maintaining relationships, negotiating, and closing deals.</li>
<li>Preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.</li>
<li>Monitoring and evaluating the services and products of competitors.</li>
<li>Attracting the right calibers and identifying potential career development opportunities for better employee engagement levels.</li>
<li>Accomplishing financial objectives by forecasting requirements; preparing annual budgets; scheduling expenditures; analyzing variances; initiating corrective actions.</li>
<li>Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.</li>
<li>Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s degree in a related field.</li>
<li>Master’s degree / MBA is an advantage.</li>
<li>7 to 9 years of experience of which at least 3 years in a managerial level.</li>
<li>Strategic Thinking: Taking the lead in initiatives that exploit the most highly leveraged business and/or functional opportunities.</li>
<li>Communication: Openly communicating in an honest, persuasive, and articulate manner using multiple channels/media to ensure a message is clear, understood, and consistent.</li>
<li>Build Talents: Optimizing the inherent power of partnerships, teams, and diversity to achieve the vision and mission of the organization.</li>
<li>Performance Orientation: The determination to move things forward towards goal accomplishment while balancing organizational capabilities and resources.</li>
<li>Values: Visibly displaying behaviors that promote Alghanim Values in day-to-day decisions and all dealings with key stakeholders.</li>
</ul>
Education

Sales Specialist

Date: 26 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Service Engineer is responsible for attending the maintenance requests and ensuring timely and efficient service.
 Job Responsibilities
 <ul>
<li>Overseeing the process of organizing the maintenance requests.</li>
<li>Being innovative in terms of trying to get opportunities through reference that are being collected from the industry and communicate with sales team accordingly and looking for ways to cut costs and improve department profit.</li>
<li>Controlling and supervising the routine scheduled maintenance work and responding to equipment faults.</li>
<li>Leading a team of Engineers and Technicians and motivating them for better performance.</li>
<li>Attending any major technical problems at site to provide solution.</li>
<li>Making sure that the required spare parts and inventories are timely available.</li>
<li>Planning for the annual maintenance schedule.</li>
<li>Supporting Service Manager in planning shifts and working hours.</li>
<li>Generating statistics and managerial reports as required.</li>
<li>Dealing with emergencies, unplanned problems, and repairs.</li>
<li>Participating in staff selection, coaching, and training.</li>
<li>Being always aware of contractual terms for the project that is being handled.</li>
<li>Always following the governmental rules and regulations and reflect a professional image of AI- Engineering Group.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s Degree in Mechanical Engineering.</li>
<li>PMP is an advantage.</li>
<li>Up to 5 years of experience in Maintenance Project Management.</li>
<li>Previous experience in Xerox.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Service Engineer

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