ambulatory care coordinator

The University of Michigan

<p></p><div><div><div><h2 class="jobSectionHeader"><b>Mission Statement</b></h2><p>
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><ul><li><p>
Provide comprehensive, patient- and family-centered nursing care as a member of the Pediatric Neurosurgery multidisciplinary team, including preoperative and postoperative support across the continuum of care.</p></li><li><p>
Perform focused and ongoing assessments independently to guide effective clinical decision-making and patient care.</p></li><li><p>
Manage patient triage and follow-up through multiple modalities, with telephone triage as a primary function, including symptom calls, Red Calls, portal messages, encounter follow-up, and test result communication.</p></li><li><p>
Support clinic workflows through in-person and remote care, including patient intake, medication reconciliation, nurse visits (in-person/video), and assistance with procedures as needed.</p></li><li><p>
Deliver culturally sensitive, age-appropriate care using team-based nursing models, incorporating patients and families into care planning and decision-making.</p></li><li><p>
Educate patients and families on diagnoses, medications, side effects, and care plans by assessing readiness to learn, developing individualized teaching plans, and adapting approaches to ensure understanding.</p></li><li><p>
Document nursing assessments, care, and education accurately, efficiently, and in accordance with hospital policies and protocols.</p></li><li><p>
Collaborate effectively with nursing colleagues, physicians, assistive personnel, and interdisciplinary partners; provide functional supervision and delegate tasks appropriately following the 5 Rights of Delegation.</p></li><li><p>
Develop and maintain therapeutic, professional relationships characterized by empathy, clear boundaries, cultural humility, and constructive conflict resolution.</p></li><li><p>
Utilize internal and community resources to promote continuity of care, address psychosocial or ethical concerns, and support optimal patient outcomes.</p></li><li><p>
Uphold hospital standards, apply unit policies with ease, and actively participate in quality improvement initiatives.</p></li><li><p>
Demonstrate strong critical thinking, organization, communication, technological proficiency, and the ability to manage multiple interventions simultaneously.</p></li><li><p>
Function with minimal supervision, high motivation, and strong patient advocacy while supporting Pediatric Neurosurgery and Pediatric Surgical Services as needed.</p></li><li><p>
Perform additional duties as required to meet departmental and patient care needs</p></li></ul><p><b>
Expectations</b></p><p></p><ul><li><p><br>
Demonstrated ability to apply critical thinking skills in daily practice: assessment, planning, intervention, and evaluation.</p></li><li><p>
Demonstrated ability to organize and manage multiple interventions simultaneously.</p></li><li><p>
Demonstrated ability to problem solve in a collaborative manner.</p></li><li><p>
Demonstrated excellent written and verbal communication skills.</p></li><li><p>
Candidate will be expected to demonstrate their ability to function competently with the electronic medical record and other technological applications</p></li><li><p>
Additional responsibilities to be determined based on the needs of the department</p></li></ul><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li><p>
 Bachelors degree in Nursing - OR - Associates degree or diploma in Nursing and a Masters degree in Nursing</p></li><li><p>
Current license to practice nursing in the State of Michigan.</p></li><li><p>
Minimum of three years of recent (within the past 5 years) clinical pediatric experience as an RN</p></li><p></p><li><p><br>
BLS certification</p></li></ul><p></p><p><br>
NOTE: To be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.</p><p>
RESUME REQUIRED (for both internal &amp; external applicants):</p><p>
You must attach a complete and accurate resume to be fully considered for this position.</p><p></p><h2 class="jobSectionHeader"><b><br>
Desired Qualifications*</b></h2><p></p><ul><li><p><br>
RN experience with the Pediatric Neurosurgery population</p></li><li><p>
RN experience with Phone Triage in an ambulatory care setting<br>
</p></li><p></p><li><p>Certification in Ambulatory Nursing</p></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Nursing Specific Info</b></h2><p>
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.</p><p></p><p><b><br>
What Benefits can you Look Forward to?</b></p><p>
Nursing at Michigan offers a competitive salary with excellent benefits!</p><p></p><p><br>
Hourly range for RSAM Competent, Registered Nurses <b>$43.10-$67.03/ hour</b></p><p>
Evening Shift Differential-$3.00 / hour</p><p>
Night Shift Differential- $4.00 / hour</p><p>
Day Shift Weekend Differential- $2.90 / hour</p><p>
Evening Shift Weekend Differential- $5.90 / hour</p><p>
Night Shift Weekend Differential- $6.90 / hour</p><p>
 Charge Nurse Differential- $1.00 / hour</p><p></p><p><br>
The benefit package includes:</p><ul><li>
Excellent medical, dental and vision coverage</li><li>
2:1 Match on retirement savings and immediate vesting</li><li>
Generous Paid Time Off Allowances</li><li>
Robust Tuition and Certification support programs</li><li>
Large offering of no cost CEs and professional development for advancement</li></ul><h2 class="jobSectionHeader"><b>
Nursing Specific Info</b></h2><p>
Salary &amp; Nursing Framework Level:<br>
This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:</p><p>
CCC- COMPETENT.</p><p>
Actual RSAM LEVEL and salary will be determined at time of hire.</p><p>
RSAM levels range from CCC-COMPETENT to CCC-EXPERT TO CCC-MASTERY to CCC- MASTERY PLUS.</p><p>
</p><p>Required qualifications must be met by the candidate in order to be interviewed and considered for the position.<br>
Posting may be filled after the initial 5-day posting period.<br>
Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort.<br>
Positions less than 20 hours/week may be combined.</p><p>
If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.</p><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Work Schedule</b></h2><p>
Hours/Week: 40 hrs, 1.0 FTE</p><p>
Days: Day shift. 5- 8-hour shifts, Shift time will be determined upon hire; flexibility in days/shift may be required in the future. Flexibility to support other pediatric clinics may be required.</p><p>
Location: C.S. Mott Children's Hospital, Ambulatory Care Services, Pediatric Neurosurgery Clinic, Sites could change in future as service is expanded to different locations. Availability to float in all Pediatrics Neurosurgery Areas</p><h2 class="jobSectionHeader"><b>
Union Affiliation</b></h2><p>
This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>277144</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Neurosurgery Clinic)</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>CLIN CARE COORD COMPETENT-NE</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Michigan Medicine - Ann Arbor</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Onsite
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Um Hospital</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>MM CW Neuro/Oral/Plastic Surg</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>5/04/2026 - 5/10/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Nursing- All Nursing
<br>
Nursing- Ambulatory Care and Clinics
<br>
Nursing- Pediatrics</p></div></div></div>

CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Neurosurgery Clinic)

WakeMed Health & Hospitals

<b>Overview:</b> The Ambulatory Care Nurse (ACN) is a Registered Nurse responsible for providing nursing care management services to the assigned populations. The ACN utilizes a collaborative approach to anticipate, integrate, and coordinate the patient?s plan of care and maximize the ability to remain in a community setting. In collaboration with the physician, the nurse identifies at risk patient populations who require care management services. The ACN serves as a patient/family advocate and acts as a communication link between the physician, patient, family, and interdisciplinary health care team, as well as community resources. The Ambulatory Care Nurse understands the needs of the organization and supports the mission, values, and management of patient care services. The ACN actively supports and incorporates ANA Scope and Standards of Nursing Practice, North Carolina Board of Nursing Practice Act, WakeMed's Division of Nursing Professional Practice model, and WakeMed's Patient & Family Centered Care (PFCC) model. Department Description:
<br><br>
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
<br><br>
EOE
<br><br>
<b>Licensure:</b> Registered Nurse Required Education: Diploma Nursing Or Associate's Degree Nursing Required Bachelor's Degree Nursing Preferred Experience: 2 Years Nursing Or No Experience Required With Preferred Education

Ambulatory Care Nurse II

<p></p><div><div><div><h2 class="jobSectionHeader"><b>Mission Statement</b></h2><p>
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.</p><h2 class="jobSectionHeader"><b>
Responsibilities*</b></h2><ul><li>
Serve as a clinical resource and consultant in a multi-disciplinary setting to patients, families, nurses, and medical staff specializing in ostomy care, peristomal wound management, and complex wounds.</li><li>
Perform daily phone and triage tasks in MiChart related to patient concerns, issues, and needs.</li><li>
Care is focused on young adults, adult, and geriatric patient population. Pediatric care may also be provided.</li><li>
Collaborate with the nursing school and/or other groups, both inside and outside the institution, to support outpatient ostomy needs.</li><li>
Perform pre-operative and post-operative care for patients and families, which includes education, surgical markings, and plans of care in the outpatient setting.</li><li>
Provide consultation and recommendations of wound and ostomy care supplies and equipment.</li><li>
Develop and maintain patient, family, and nursing education materials related to management of complex wounds, fistulas, and ostomy care.</li><li>
Plan and implement educational programs for healthcare professionals (students, residents, fellows, etc.) to support professional development programs.</li><li>
Participate in the development of institutional policies, procedures, and guidelines in keeping with evidenced-based practice and standards for nursing care of complex wounds, fistulas, and ostomies.</li><li>
Participate in quality assurance/quality improvement and evidenced-based practice initiatives related to ostomy and wound care.</li><li>
Participate in department committee meetings to improve ostomy/wound care across the care continuum.</li><li>
Maintenance of professional wound/ostomy certifications</li></ul><p></p><p><b><br>
Expectations</b></p><p>
Demonstrated ability to practice independently, set goals, promote teamwork, coordinate and perform multiple activities and problem solve as measured by interview, references, and performance evaluations.</p><p>
Demonstrated ability to set and implement priorities, organize and delegate effectively and efficiently.</p><p>
Demonstrated ability to work collaboratively and communicate well with others (including peers, learners, faculty and members of other hospital-based clinical service teams).</p><p>
Demonstrate abilities in interpersonal, verbal and written communication skills, organizational skills and problem-solving skills within all levels of the health care team.</p><h2 class="jobSectionHeader"><b>
Required Qualifications*</b></h2><ul><li>
Current licensure as a Registered Nurse in the State of Michigan</li><li>
Educational Requirement: (must meet one of the following):<ul><li>
Bachelors degree in Nursing OR</li><li>
Associates degree/diploma in nursing AND a Masters degree in Nursing<br>
</li></ul></li><li>
Five (5) years of RN experience providing direct care to adult surgical patients</li><li>
Minimum of two (2) years of experience (within the last 5 years) of direct patient care to ostomy patients in the inpatient, outpatient, or home-care setting</li><li>
Minimum of two (2) years being credentialed in wound and ostomy (CWON) nursing care by an accredited national certification board</li></ul><p></p><p><br>
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.</p><p>
RESUME REQUIRED (for both internal &amp; external applicants):<br>
You must attach a complete and accurate resume to be fully considered for this position.</p><h2 class="jobSectionHeader"><b>
Desired Qualifications*</b></h2><ul><li>
WOCN certified</li><li>
Minimum of five (5) years of experience with complex patients in a critical setting (ICU or ED)</li><li>
Ambulatory care experience preferred</li><li>
Previous experience with the ordering and management of DME preferred</li><li>
Demonstrated ability to be self-directed and work autonomously to prioritize patient care needs</li><li>
Demonstrated ability to apply critical thinking skills in daily practice through use of the nursing process</li><li>
Demonstrated ability to work collaboratively and maintain professional working relationships</li><li>
Demonstrated ability to perform professional presentations/lectures</li><li>
Two (2) or more years of recent (in last 5 years) experience with electronic medical records, specifically EPIC. Computer/typing skills such as Microsoft Word and Excel.</li></ul><h2 class="jobSectionHeader"><b>
Why Join Michigan Medicine?</b></h2><p>
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.</p><p><b>
What Benefits can you Look Forward to?</b></p><p>
Nursing at Michigan offers a competitive salary with excellent benefits!</p><p><b>
Hourly range for RSAM Registered Nurses</b> $43.10-$67.03/ hour</p><ul><li>
 Evening Shift Differential-$3.00 / hour</li><li>
 Night Shift Differential- $4.00 / hour</li><li>
 Day Shift Weekend Differential- $2.90 / hour</li><li>
 Evening Shift Weekend Differential- $5.90 / hour</li><li>
 Night Shift Weekend Differential- $6.90 / hour</li><li>
 Charge Nurse Differential- $1.00 / hour</li></ul><p>
The benefit package includes:</p><ul><li>
Excellent medical, dental and vision coverage</li><li>
2:1 Match on retirement savings and immediate vesting</li><li>
Generous Paid Time Off Allowances</li><li>
Robust Tuition and Certification support programs</li><li>
Large offering of no cost CEs and professional development for advancement</li></ul><h2 class="jobSectionHeader"><b>
Nursing Specific Info</b></h2><p>
Salary &amp; Nursing Framework Level:<br>
This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:<br>
CCC- COMPETENT NE.<br>
Actual RSAM LEVEL and salary will be determined at time of hire.<br>
RSAM levels range from CCC-COMPETENT NE to CCC-EXPERT NE TO CCC-MASTERY NE or CCC-Mastery Plus NE.<br>
<br>
Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period.<br>
Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort.<br>
Positions less than 20 hours/week may be combined.<br>
<br>
If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.</p><h2 class="jobSectionHeader"><b>
Modes of Work</b></h2><p>
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.</p><h2 class="jobSectionHeader"><b>
Work Schedule</b></h2><p>
? Hours per week: 40 hours</p><p>
? Shift: Days; Monday through Friday, variable shifts.Flexibility in scheduling is required.</p><p><br>
Location: Taubman Center, Cancer Center, Brighton Center for Specialty Care, Dominos Farms, Chelsea Professional Building and other locations as needed based on divisional growth changes/strategies. This is not a remote position.</p><p>
All employees will be expected to float to a designated unit(s) in times of low census or department needs.</p><h2 class="jobSectionHeader"><b>
Union Affiliation</b></h2><p>
This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.</p><h2 class="jobSectionHeader"><b>
Background Screening</b></h2><p>
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.</p><h2 class="jobSectionHeader"><b>
U-M EEO Statement</b></h2><p>
The University of Michigan is an equal employment opportunity employer.</p></div></div></div><p></p>
<br><div><div><h3 class="jobSectionHeader"><b>Job Opening ID</b></h3>
<div><p>276177</p>
</div></div><div><h3 class="jobSectionHeader"><b>Working Title</b></h3>
<div><p>CLINICAL CARE COORDINATOR: Ambulatory Care Services (Ostomy Nurse)</p>
</div></div><div><h3 class="jobSectionHeader"><b>Job Title</b></h3>
<div><p>CLIN CARE COORD COMPETENT-NE</p>
</div></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<div><p>Michigan Medicine - Ann Arbor</p>
</div></div><p>Ann Arbor, MI</p>
<div><h3 class="jobSectionHeader"><b>Modes of Work</b></h3>
<div><p>Onsite
</p></div></div><div><h3 class="jobSectionHeader"><b>Full/Part Time</b></h3>
<div><p>Full-Time</p>
</div></div><div><h3 class="jobSectionHeader"><b>Regular/Temporary</b></h3>
<div><p>Regular</p>
</div></div><div><h3 class="jobSectionHeader"><b>FLSA Status</b></h3>
<div><p>Nonexempt</p>
</div></div><div><h3 class="jobSectionHeader"><b>Organizational Group</b></h3>
<div><p>Um Hospital</p>
</div></div><div><h3 class="jobSectionHeader"><b>Department</b></h3>
<div><p>MM Gen Surg Clinic - Tech</p>
</div></div><div><h3 class="jobSectionHeader"><b>Posting Begin/End Date</b></h3>
<div><p>4/10/2026 - 4/19/2026</p>
</div></div><div><h3 class="jobSectionHeader"><b>Career Interest</b></h3>
<div><p>Nursing- All Nursing
<br>
Nursing- Ambulatory Care and Clinics
<br>
Nursing- Medical Surgical</p></div></div></div>

CLINICAL CARE COORDINATOR: Ambulatory Care Services (Ostomy Nurse)

University of Rochester

<p></p><div><p>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
</p><p></p><p><b>Job Location (Full Address):
</b></p><p></p>220 Hutchison Rd, Rochester, New York, United States of America, 14620
<p></p><p><b>Opening:
</b></p><p></p><p>Worker Subtype:
</p>Regular
<p></p><p>Time Type:
</p>Full time
<p></p><p>Scheduled Weekly Hours:
</p>40
<p></p><p>Department:
</p>500056 SMH Medical Oncology - Pluta
<p></p><p>Work Shift:
</p>UR - Day (United States of America)
<p></p><p>Range:
</p>UR URCA 204 H
<p></p><p>Compensation Range:
</p>$18.50 - $24.98
<p></p><div><div><div><div><div><div><div><p><i>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</i></p></div></div></div></div></div></div></div><p></p><p><b>Responsibilities:
</b></p><p></p>Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.
<p></p><p><b>ESSENTIAL FUNCTIONS
</b></p><ul><li>Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients&rsquo; special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby.
</li><li>Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
</li><li>Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient&rsquo;s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
</li><li>Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
</li><li>Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
</li><li>Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
</li><li>May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.
</li>Other duties as assigned.<br>
<li>
</li></ul><p><br>
<b>MINIMUM EDUCATION &amp; EXPERIENCE
</b></p><ul><li>High School diploma and 1 year related experience in an administrative office or customer service field required or
</li><li>Completion of Vision Care 1,2,3 courses required
</li>Or equivalent combination of education and experience<br>
<li>
</li></ul><p><br>
<b>KNOWLEDGE, SKILLS AND ABILITIES
</b></p><ul><li>Medical terminology experience preferred
</li><li>Demonstrated ability to word process documents and enter data into a database preferred
</li><li>Demonstrates the ICARE values to patient, families and staff preferred
</li><li>Demonstrated skills related to achievement of customer satisfaction preferred
</li><li>Ability to act as a resource to less experienced staff preferred
</li></ul><p></p><p>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</p></div><p></p>

Outpatient Access Rep II

TSAOG Orthopaedics & Spine

<p>Description:<br/></p><p>Job Title: Ancillary Patient Coordinator<br/></p><p>Job Summary:<br/></p><p>We are seeking a dedicated and organized Ancillary Patient Coordinator to join our healthcare team. The ideal candidate will be responsible for coordinating ancillary services for patients, ensuring a seamless experience throughout their care journey. This role requires excellent communication skills, attention to detail, and a commitment to providing high-quality patient support.<br/></p><p>Key Responsibilities:<br/></p><p>- Serve as the primary point of contact for patients regarding ancillary services.<br/></p><p>- Schedule and coordinate appointments for diagnostic tests and procedures, referrals and add ons.<br/></p><p>- Communicate effectively with patients, families, and healthcare providers to ensure understanding of services and procedures.<br/></p><p>- Maintain accurate patient records and documentation related to ancillary services.<br/></p><p>- Assist patients with insurance verification and authorization processes.<br/></p><p>- Collaborate with clinical staff to ensure timely and efficient patient care.<br/></p><p>- Address patient inquiries and concerns in a professional and compassionate manner.<br/></p><p>- Monitor and follow up on patient referrals to ancillary services.<br/></p><p>-Coordinates medical materials required for patient visit<br/></p><p>-Prepares patient exam rooms and cleans rooms<br/></p><p>-Escorts and rooms patient to exam room.<br/></p><p>-Responsible for checking patients in and out.<br/></p><p>-Obtains and records vitals (blood pressure, pulse, temperature, and weight)<br/></p><p>-Prepares patient injection site for physician/providers<br/></p><p>-Accurately data enters new patient information in to electronic medical records (EMR) file.<br/></p><p>-Enters surgical/clinical charges into practice management system.<br/></p><p>-Updates patient charge sheet to ensure all services and DME are included.<br/></p><p>-Accurately scans documents into EMR system.<br/></p><p>-Fulfills medical records request on behalf of patient to include outside physician offices, insurance companies, worker&rsquo;s compensation adjustors, etc.<br/></p><p>-Retrieve dictation for patient chart on a daily basis.<br/></p><p>-Monitors and works &ldquo;Hold&rdquo; buckets on dashboard.<br/></p><p>-Works &ldquo;Claims worklist&rdquo; and dashboard on a daily basis.<br/></p><p>-Answers and documents patient phone calls, refill messages and has them signed off by physician.<br/></p><p>-Ensures regulatory compliance and reports any quality issues as they arise.<br/></p><p>-Interacts with various department representatives in the group, insurance companies, and worker&rsquo;s compensation adjustors.<br/></p><p>Requirements:<br/></p><p>Skills and Qualifications:<br/></p><p>- High school diploma or equivalent; additional education in healthcare administration or related field is a plus.<br/></p><p>- Previous experience in a healthcare setting, preferably in patient coordination or support roles.<br/></p><p>- Strong organizational and multitasking abilities.<br/></p><p>- Excellent verbal and written communication skills.<br/></p><p>- Proficient in using electronic health record (EHR) systems and other healthcare software.<br/></p><p>- Ability to work collaboratively in a team-oriented environment.<br/></p><p>- Compassionate and patient-focused approach to care.<br/></p><p>-Requires reliable and predictable attendance<br/></p><p>We are an equal opportunity employer and welcome applications from all qualified individuals.<br/></p><p>#Clinic1<br/></p>

Ancillary Clinical Coordinator - Dr. Burleson

Alliance Hearing

<div><div><b>Medical Office Assistant</b><b> </b><b>(Patient Care Coordinator)</b></div><div>
Boca Raton, FL 33431</div><div>
Starting at $18.00-$20.00/Hour (based on experience) plus Monthly Bonus Opportunities!</div><div>
Monday-Friday, 9:00 AM-5:00 PM (No nights or weekends!)</div><div>
</div><div>
For over 80 years, <b>Beltone </b>has been &ldquo;Helping the World Hear Better&quot; and has consistently achieved the highest customer care satisfaction ratings. A global leader in hearing healthcare, Beltone is currently seeking dynamic and motivated Administrative and Customer Service Professionals to join our team and launch a rewarding new career.</div><div>
</div><div><b>
Primary Function</b></div><div>
The Patient Care Coordinator, or PCCs, primary responsibility is to professionally manage the patient process through the administration of the front office including answering patient calls, scheduling appointments, processing insurance verifications, completing administrative and financial reports, creating invoices, and ordering equipment and supplies. The primary goal of the PCC is to provide excellent customer service in a professional atmosphere.</div><div>
</div><div><b>
Objectives &amp; Goals</b></div><div>
The PCC will strive to increase revenue by ensuring patients are scheduled in an efficient manner and reach or exceed targeted sales &amp; marketing goals.</div><div>
</div><div><b>
Responsibilities</b></div><ul><li>
Greet all visitors.</li><li>
Answer multi-line telephone and arrange appointments for the Hearing Care Professional (HCP).</li><li>
Directs caller to destination and records name, time of call, nature of business, media referral, and person called upon.</li><li>
Schedules follow-up appointments.</li><li>
Ensures quality customer service.</li><li>
Oversee the daily operation of services for the location, including the execution of contracts, deposits, and billing.</li><li>
Verify patients' insurance eligibility and benefits through all insurance carriers.</li><li>
Collects and distributes mail, messages, and reports to the appropriate staff members.</li><li>
Maintains patient files and database according to HIPPA regulations and by ensuring information is up-to-date.</li><li>
Respects patients by recognizing their rights and maintaining confidentiality.</li><li>
Makes phone calls to existing patients generate business (no cold-calling).</li><li>
Assists the HCP by executing the &quot;Cleaning Process&quot; on patients' hearing instruments.</li><li>
Prepare and generate reports for the clinic and corporate office.</li><li>
Maintain the cleanliness of the office.</li><li>
Perform a variety of additional administrative.</li><li>
All other duties as assigned.</li></ul><div><b>
Qualifications &amp; Requirements</b></div><ul><li>
High School diploma or equivalent is required.</li><li>
Two (2) years previous medical or general office experience preferred.</li><li>
Two (2) years previous customer service experience preferred.</li><li>
Must be well organized and able to multitask efficiently.</li><li>
Must have the ability to communicate effectively in English.</li><li>
Must be proficient in MS Office and have good computer skills.</li><li>
Must have the ability to sit at a desk for 70%-90% of the workday in a general office environment.</li></ul><div><b>
Compensation &amp; Benefits</b></div><ul><li>
Starting at $18.00-$20.00/hour (based on experience) PLUS Monthly Bonus Opportunities</li><li>
Full-time (40 hours/ week), Monday-Friday, 9am-5pm (No evenings or weekends!)</li><li>
Health, Vision, Dental, Life Insurance, Short-Term &amp; Long-Term Disability, FSA and More</li><li>
401(k) Plan</li><li>
Earned Paid Time Off</li><li>
Paid Holidays</li></ul><p></p><div><b><br>
No Phone Calls</b></div><div><b>
Must Apply Online</b></div><div><b>
No Staffing Agencies</b></div></div>

Beltone Medical Office Assistant (Patient Care Coordinator)

Cook Children's Health Care System

<div><p><b>Location:
</b></p><p></p>Grapevine Springs Primary Care
<p></p><p><b>Department:
</b></p><p></p>Grapevine Springs Primary Care
<p></p><p><b>Shift:
</b></p>First Shift (United States of America)
<p></p><p><b>Standard Weekly Hours:
</b></p><p></p>40
<p></p><p><b>Summary:
</b></p><p></p><p>The Clinical Coordinator LVN functions in collaborative practice with physician(s) and/or nurse practitioner(s) in physician practice or clinic setting. Provides ambulatory nursing care as directed by physician(s) and/or nurse practitioner(s), including patient and family assessment, intervention, and education. Performs supervision of licensed and unlicensed personnel, and coordinates the daily clinical operations of the multi-physician practice. Skillfully and consistently performs daily clinical duties per established policy and procedure.
<br>
<br>
Education &amp; Experience:
</p><ul><li><p>High School Diploma
</p></li><li><p>Graduation from an accredited school of vocational nursing.
</p></li><li><p>Minimum 2 years' experience in physician practice or clinic setting,
</p></li><li><p>Pediatrics preferred.
</p></li><li><p>Experience as a working clinical coordinator doing triage along with other clinical coordinator duties.
</p></li></ul><p></p><p>Certification/Licensure:
</p><ul><li><p>Current license to practice vocational nursing in the State of Texas.
</p></li><li><p>Current CPR certification.
</p></li></ul><p></p><p>Hours:
</p><ul><li><p><b>Monday to Friday: </b>8:00am to 5:00pm
</p></li></ul><p></p><p><b>About Cook Children&rsquo;s:
</b></p><p></p><p>Our not-for-profit organization is comprised of a flagship medical center in Fort Worth, Texas, a new medical center in Prosper, Texas, a physician network, home health company, surgery centers, health plan, health services, and health foundation. With more than 60 primary, specialty and urgent care locations throughout Texas, families can access our top-ranked specialty programs and network of services to meet the unique needs of their child. Cook Children's is honored to continually receive recognition for our outstanding efforts and outcomes in pediatric health care.
</p><p></p><p>At Cook Children's, we're more than a health care system&ndash;&ndash;we're your friends, neighbors and even family members. And we're parents too, so we can see the world through your eyes. We see what you're going through&ndash;&ndash;and how we can help you and your child get the best care and support possible.<br>
<br>
</p><p></p><p>Cook Children&rsquo;s is an equal opportunity employer. As such, Cook Children&rsquo;s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status , genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.</p></div>

Clinical Coordinator, LVN

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