ambulatory services representative

Texas Children's Hospital

<div>We&rsquo;re searching for an Ambulatory Services Representative II with our Outpatient Ophthalmology Clinic in The Woodlands, someone who&rsquo;s ready to be part of the best ranked children&rsquo;s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. 
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. 
Think you&rsquo;ve got what it takes? 
Qualifications:
<ul><li>Required H.S. Diploma or GED
</li>Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment 
<li>
</li></ul>Job Duties &amp; Responsibilities 
<ul><li>Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
</li><li>Performs patient registration procedures per department process.
</li><li>May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
</li><li>Ensures that all necessary patient forms are provided and filled out for the clinic visit
</li><li>Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
</li><li>Alerts clinic staff and providers of any changes or discrepancies in patient&rsquo;s scheduled appointment
</li><li>Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
</li><li>Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
</li><li>Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
</li><li>Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
</li><li>Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
</li><li>May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes
</li><li>Insurance Authorization/Collecting cash &amp; deposits
</li><li>Charge Entry, Billing and Reconciliation
</li><li>Customer Service and communication
</li><li>Flowmaster and Room Management</li></ul></div>

Ambulatory Services Rep II - Outpatient Ophthalmology Clinic

Valley Children's Healthcare

<div><h2 class="jobSectionHeader">Job Details</h2>
<div><div><div>Career area</div>
<div>Administrative/Clerical</div>
</div><div><div>Position Type</div>
<div>Full Time</div>
</div><div><div>Date Posted</div>
<div>03/19/2026
</div></div><div><div>Location</div>
<div>Madera, CA 93636, United States
</div></div><div><div>Job ID</div>
<div>JOB_POSTING-3-1281</div></div></div></div>
 <div><div>Madera, California, 93636</div>
<div><div>About Us:
At Valley Children&rsquo;s, the Laboratory provides comprehensive clinical laboratory and anatomic pathology services for our extensive patient population. We are vital members of the interdisciplinary teams that care for patients across the Valley Children&rsquo;s Healthcare system. Our work includes services for patients in emergency, inpatient, and outpatient settings. As a VCH laboratorian, you will work in a special environment serving patients of all ages from the smallest infants to adults. Our pediatric testing offers unique experiences that include a focus on using specimens efficiently. Front line teams specialize in specimen collections, processing, histology, and support activities. Analytical teams staff a variety of sections that include core laboratory, microbiology, transfusion service, and point of care testing. 
A commitment to high quality and innovation drives our work. We are nationally accredited by the College of American Pathologists (CAP) and the transfusion service is also accredited by AABB. Join our team and become a partner in improving the health of patients in the Central Valley.
Job Summary:
The Ambulatory Service Representative (ASR) welcomes patients and families and performs check-in procedures in a timely, customer friendly and efficient manner in accordance with VCH guidelines. Responsible for the patients' pre and in-person registration including the accurate capture and validation of demographic and insurance information, insurance eligibility, and the collection of co-payment, deductible and other known self-pay amounts. Partners with providers to schedule new referrals and follow up appointments for patients and coordinates appointments with other departments Participates in department projects that result in process improvements to support accomplishment of strategic initiatives.
Qualifications: 
Education<ul><li>
High School Diploma/G.E.D. (required)</li></ul> 
Work Experience<ul><li>
Minimum two (2) years Clerical and/or healthcare experience (required)</li><li>
Secretarial/clerical training (preferred)</li></ul> 
Skills and Abilities<ul><li>
Computer Skills Proficient computer skills and aptitude.</li><li>
Excellent communication/interpersonal skills as well as the ability to problem solve effectively and handle multiple priorities.</li><li>
Bilingual Skills Preferred.</li></ul> 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation Range:
$22.70 - $31.80
Workshift:
Day (United States of America)
Position Exempt:
No
FTE %:
100
Scheduled Weekly Hours:
40
Daily Hours:
8
Have Questions?
Call Recruitment Services at 559-353-7071 or email us at recruiting@valleychildrens.org 
Disclaimer: Final compensation will be dependent upon skills and experience.</div></div></div>

Ambulatory Service Representative - Lab/Phlebotomy - Full-time/Days

<div>We&rsquo;re searching for an Ambulatory Services Rep II, someone who&rsquo;s ready to be part of the best ranked children&rsquo;s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable. Will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointments, insurance, and history. Will collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. Will secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Think you&rsquo;ve got what it takes? 
Job Duties &amp; Responsibilities
<ul><li>Admission- Check-In/Welcome desk, PAR's, Registration, Past Pending.
</li><li>Performs patient registration procedures per department process.
</li><li>May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
</li><li>Ensures that all necessary patient forms are provided and filled out for the clinic visit
</li><li>Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
</li><li>Alerts clinic staff and providers of any changes or discrepancies in patient&rsquo;s scheduled appointment
</li><li>Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
</li><li>Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
</li><li>Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
</li><li>Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
</li><li>Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
</li><li>May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes.
</li><li>Insurance Authorization/Collecting cash &amp; deposits.
</li><li>Charge Entry, Billing and Reconciliation.
</li><li>Customer Service and communication.
</li><li>Flowmaster and Room Management. 
</li></ul>As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards. 
Skills &amp; Requirements
<ul><li>Required H.S. Diploma or GED
</li><li>Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment</li></ul></div>

Ambulatory Services Rep II

University of Rochester

<div>As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500056 SMH Medical Oncology - Pluta
Work Shift:
UR - Day (United States of America)
Range:
UR URCA 204 H
Compensation Range:
$18.50 - $24.98
<div><div><div><div><div><div><div>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
</div></div></div></div></div></div></div>Responsibilities:
Performs functions associated with patient information processing for ambulatory care visits. Completes the tasks of reception, registration, charge reconciliation process, appointment scheduling, eRecord task management, In Basket management and Telephone encounter management using the electronic medical record and patient access and revenue cycle systems. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer friendly manner. May act as a resource to new staff.
ESSENTIAL FUNCTIONS
<ul><li>Greets patients to initiate positive ambulatory experience, requests patient identification, ensures use of two identifiers to verify the correct patient, identifies healthcare provider to be seen, identifies referring provider and primary care physician, directs patients to next destination, obtains signatures as needed, identifies and assesses patients&rsquo; special needs, and monitors reception area to ensure patient needs are met. Provides interaction of warm hand-off to registration and insurance management (RIM). Updates patients regarding waiting time for the provider every 15 minutes. Protects Personal Health Information (PHI) for patients as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby.
</li><li>Collects patient demographic and financial information in an efficient, customer-oriented manner. Asks specific questions of patient to verify information accuracy to establish a billable account. Enters information into electronic medical record (EMR) and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity, provision of Financial Assistance Program, etc.
</li><li>Schedules new and return visits to ambulatory care using the electronic medical record and patient access and revenue cycle system, monitors schedules and reports problems to Supervisor, pre-registers patients for next visit, coordinates appointments for ancillary testing or referrals to other clinic sites, follows-up missed appointments and cancellations, completes any correspondence or forms involved with appointment scheduling, schedules interpreters, schedules outside services to meet patient&rsquo;s needs, and ensures patient satisfaction with visit prior to discharge from the area. Prints After Visit Summary (AVS) at check-out when appropriate, uses two patient identifiers to ensure provision of the summary to the correct patient. May assist with provider template changes. Collects patient co-pays, prepares end of day deposits and reconciles any discrepancies.
</li><li>Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Opens telephone encounter in EMR when speaking with patients. Ensures routing of encounter in EMR to the appropriate staff/provider. Coordinates outgoing calls related to major functions above. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
</li><li>Edits and corrects registration errors and completes missing registration data. Assists in charge reconciliation process. Ensures accuracy of patient schedules. Identifies ways to reduce follow-up, repetitive, or corrective work. Manages multiple processes in EMR, including messaging in In Basket and referral work queue processing, which is part of the patient legal medical record, therefore, ensures accurate and concise information is entered.
</li><li>Assesses the urgency of a situation and determines appropriate routing for the patient, serves as a resource for handling complaints, utilizes service recovery concepts, serves as front-line problem solver.
</li><li>May escort patient into the treatment corridor, collects height and weight information, records list of current medication, records basic visit documentation, obtains vital signs, etc. Competencies must be verified by clinical staff before performance of any of these duties.
</li>Other duties as assigned. 
<li>
</li></ul> 
MINIMUM EDUCATION &amp; EXPERIENCE
<ul><li>High School diploma and 1 year related experience in an administrative office or customer service field required or
</li><li>Completion of Vision Care 1,2,3 courses required
</li>Or equivalent combination of education and experience 
<li>
</li></ul> 
KNOWLEDGE, SKILLS AND ABILITIES
<ul><li>Medical terminology experience preferred
</li><li>Demonstrated ability to word process documents and enter data into a database preferred
</li><li>Demonstrates the ICARE values to patient, families and staff preferred
</li><li>Demonstrated skills related to achievement of customer satisfaction preferred
</li><li>Ability to act as a resource to less experienced staff preferred
</li></ul>The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University&rsquo;s Mission to Learn, Discover, Heal, Create &ndash; and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.</div>

Outpatient Access Representative

Prisma Health

<div>Inspire health. Serve with compassion. Be the difference.
Job Summary
Responsible for aspects of front office management and operation as assigned.
Essential Functions<ul><li>
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.</li><li>
Responsible for complete and accurate patient registration, pre-certification, charge capture and accurately coding diagnoses given by physicians. Responsible for posting all payments and balancing with the computer reports at day end. Requires a high level of public contact and excellent interpersonal skills. Arranges for patient pre-payments and enforces financial agreements prior to providing service. Gathers charge information, codes, enters into database, completes billing process, distributes billing information. Files insurance claims and assists patients in completing insurance forms. Processes unpaid accounts by contacting patients and third-party payers.</li><li>
Liaison between patient and medical support staff. Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary insurance information in the patient accounting system. Obtains signatures on all forms and documents as required. Assists patients with ambulatory difficulties. Maintains appointment book and follows office scheduling policies. Provides front office phone support as needed and outlined through cross training program. Screens visitors and responds to routine requests for information. Responsible for gathering, accurately coding and posting outpatient charges. Processes vouchers and private payments, to include updating registration screens based on information on checks. Research address verification as needed. Helps to process mail return statements and outgoing statements. Acquires billing information for all doctors for all patients seen in practice. Performs cashiering functions including monitoring and balancing cash drawer daily. Prepares daily cash deposits. Receives payments from patients and issues receipts. Codes and posts payments and maintains required records, reports and files. Works with patients in securing prepayment sources or financial agreements prior to providing service. Participates with other staff to achieve account resolution. Assists with outpatient coding and error resolution. Processes edits and Customer Service and Collection Request for resolution within specified time frames. Identify trends and communicates problems to management. Updates patient account database. Maintains and updates current information on physician&rsquo;s schedules. Schedules surgeries, ancillary services and follow-up outpatient appointments and admissions as requested. Answers questions regarding patient appointments and testing. Assembles patients&rsquo; charts for next day visit. Updates profiles on all patients, ensuring completeness and accuracy. Oversees waiting area, coordinates patient movement, reports problems or irregularities.</li><li>
Assists patients with questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, etc. Processes benefit correspondence, signature, and insurance forms to expedite payment of outstanding claims. Assists patients in completing all necessary forms to obtain hospitalization or Surgical pre-certification from insurance companies. Follows-up with insurance companies ensuring that coverage is approved. Posts all actions and maintains permanent record of patient accounts. Answers patient questions and inquiries regarding their accounts. Confirms all workers&rsquo; compensation claims with employees. Prepares disability claims in a timely manner. Follows-up with insurance companies ensuring that claims are paid as directed. Maintains files with referral slips, medical authorizations, and insurance slips.</li><li>
Researches all information needed to complete outpatient billing process including getting charge information from physicians. Codes information about procedures performed and diagnosis on charge. Keys charge information into on-line entry program. Processes and distributes copies of billings according to clinic policies. Assists with outpatient coding and error resolution. Pulls charts for scheduled appointments in advance. Delivers, transports, sorts and files returned charts. Picks up lab reports, dictations, X-rays, and correspondence. Continually checks for misfiled charts and refiles according to filing system. Maintains orderly files. Files all medical reports. Purges obsolete records and files in storage. Destroys outdated records following established procedures for retention and destruction. Makes up new patient charts. Repairs damaged charts. Assists in locating and filing records. Works with medical assistants and other staff to route patient charts to proper location. Follows medical records policies and procedures. -</li><li>
Collects payments at time of service for daily outpatient visit services. Reviews each account via computer to ensure patient&rsquo;s account(s) are being paid on a timely basis. Performs collection actions including contacting patients by telephone and resubmitting claims to third party reimburses. Evaluates patient financial status and establishes budget payment plans. Reviews accounts for possible assignment to collection agency, makes recommendation to Clinical Dept. Practice Manager. Identifies and resolves patient billing complaints. Participates with other staff to follow up on accounts until zero balance or turned over for collection. Participates in educational activities. Gathers and verifies superbills for specified practice on a daily basis. Enters all charge and same day payment information for patient visits and hospital patients, verifying accuracy of coding, charging and patient insurance status. Prints daily reports, verifying charge entry balancing at day end. Backs up and closes computer files on a daily basis, logging as appropriate (i.e. closing all batches in accordance with policy). Registers new patients after verifying patient status on computer inquiry. Updates financial information as indicated. Maintains strictest confidentiality. Participates in educational activities. Performs related work as required. As representative of Prisma Health Clinical Department, is expected to maintain neat and professional appearance, demonstrate commitment to serve at all times and uphold guidelines set forth in office manual. -</li><li>
Performs other duties as assigned.</li></ul>
Supervisory/Management Responsibility<ul><li>
This is a non-management job that will report to a supervisor, manager, director, or executive.</li></ul>
Minimum Requirements<ul><li>
Education - High school diploma or equivalent OR Post-high school diploma. Associate degree in technical specialty program of 18 months minimum in length preferred</li><li>
Experience - No previous experience required. Multi-specialty group practice setting experience preferred</li></ul>
In Lieu Of<ul><li>
NA</li></ul>
Required Certifications, Registrations, Licenses<ul><li>
NA</li></ul>
Knowledge, Skills and Abilities<ul><li>
Basic understanding of ICD-9 and CPT coding preferred</li></ul>
Work Shift
Day (United States of America)
Location
115 N Sumter St Sumter
Facility
3549 Family Medicine Manning
Department
35491000 Family Medicine Manning-Practice Operations
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.</div>

Patient Services Representative - Amb

Kaiser Permanente

<div><div>Job Summary:</div>
 
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.<div> 

Essential Responsibilities:</div> 
 
<ul> 
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. 
<li>
</li> 
 
<li><ul> 
<li>Customer Service (Greeting, navigating, instructing/educating)</li> 
<li><ul>
<li>Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.</li> 
<li>Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.</li> 
<li>Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.</li> 
<li>Provides patient information to family members, following established patient confidentiality guidelines.</li> 
<li>Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.</li> 
<li>Demonstrates flexibility when addressing various member issues and needs related to operations and member services.</li> 
Follows KP Service Standards. 
<li>
</li> 
 
 
<li><ul> 
<li>General Job Functions:</li> 
<li><ul>
<li>Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.</li> 
<li>Ensures current schedules are accurate, makes authorized changes as appropriate.</li> 
<li>Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.</li> 
<li>Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.</li> 
 <li>Answers calls and relays messages to staff.</li> 
<li>Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.</li> 
Provides patient instructions as appropriate. 
<li>
</li> 
<li>Performs related clerical duties as required, such as direct booking, copying, etc.</li> 
<li>Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.</li> 
<li>Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.</li> 
<li>May assist in orienting new employees.</li> 
<li>Maintains courteous relations with patients and staff.</li> 
<li>Follows Labor Management Principals.</li> 
May perform other duties as required. 
<li>
</li> 
 
 
<li>Cash Handling</li> 
<li>Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.</li> 
<li>Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.</li> 
Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe. 
<li>
</li> 
 
 
<li>Additional duties for Service Representatives in Optical Services to include:</li> 
<li>Coordinates eyewear for delivery to patient.</li> 
<li>Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics</li>
<li>Assists with inventory control procedures</li> 
<li>Additional duties for Service Representative in Laboratory to include:</li> 
<li>Explains proper specimen collection to members, rejects unsatisfactory specimens.</li> 
<li>Assures all pertinent information is entered into system during accessioning.</li> 
<li>Updates and maintains all necessary logs.</li> 
<li>Accessions laboratory requests in Health Connect/Laboratory Information System.</li> 
<li>Maintains all printers - sorts and distributes results from printer processing.</li>
<li>Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.</li></ul></li><li><div> 
Basic Qualifications:</div></li><li><div>
Experience</div></li><li><ul><li>
Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.</li><li>
Must successfully pass cash handling skills test</li><li>
Must pass Customer Service Assessment test</li></ul></li><li><div>
Education</div></li><li><ul><li>
High School Diploma or GED required.</li></ul></li><li><div>
License, Certification, Registration</div></li><li><ul><li>
N/A</li></ul></li><li><div>
Additional Requirements:</div></li><li><ul><li>
Experience in using multi-line telephones</li><li>
Recent experience in customer service</li><li>
Must be able to work in a fast paced environment and meet established department performance standards and guidelines.</li><li>
Cash handling or equivalent experience</li><li>
Effective written and oral communication skills</li></ul></li><li><div>
Preferred Qualifications:</div></li><li><ul><li>
Experience in medical office background, cashiering and or equivalent experience and medical terminology</li><li>
Knowledge of Kaiser Permanentes computer systems</li><li>
Demonstrates ability to deal with internal and external customers</li><li>
Ability to prioritize and multi task.</li><li>
For Optical Department - recent front-line service industry experience preferred</li></ul></li><li>
Notes:</li><li><ul><li>
Open 365 days a year, alternating weekend availability required.</li><li>
This is an on call position, days and hours may vary.</li></ul></li> 
PrimaryLocation : California,Lancaster,Lancaster Medical Offices 
HoursPerWeek : 1 
Shift : Evening 
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat 
WorkingHoursStart : 02:00 PM 
WorkingHoursEnd : 10:00 PM 
Job Schedule : Call-in/On-Call 
Job Type : Standard 
Employee Status : Regular 
Employee Group/Union Affiliation : B01|SEIU|Local 399 
Job Level : Entry Level 
Job Category : Administrative &amp; Support Services 
Department : Lancaster/Antelope West MOB - Reception/Cashier-Day - 0806 
Travel : Yes, 15 % of the Time 
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. 
 
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 
 
<li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li> 
<li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li> 
<li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></li></ul></li></ul></li></ul></div>

Service Representative- Ambulatory Services

<div><div>Job Summary:</div>
 
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.<div> 

Essential Responsibilities:</div> 
 
<ul> 
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. 
<li>
</li> 
 
<li><ul> 
<li>Customer Service (Greeting, navigating, instructing/educating)</li> 
<li><ul>
<li>Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.</li> 
<li>Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.</li> 
<li>Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.</li> 
<li>Provides patient information to family members, following established patient confidentiality guidelines.</li> 
<li>Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.</li> 
<li>Demonstrates flexibility when addressing various member issues and needs related to operations and member services.</li> 
Follows KP Service Standards. 
<li>
</li> 
 
 
<li><ul> 
<li>General Job Functions:</li> 
<li><ul>
<li>Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.</li> 
<li>Ensures current schedules are accurate, makes authorized changes as appropriate.</li> 
<li>Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.</li> 
<li>Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.</li> 
 <li>Answers calls and relays messages to staff.</li> 
<li>Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.</li> 
Provides patient instructions as appropriate. 
<li>
</li> 
<li>Performs related clerical duties as required, such as direct booking, copying, etc.</li> 
<li>Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.</li> 
<li>Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.</li> 
<li>May assist in orienting new employees.</li> 
<li>Maintains courteous relations with patients and staff.</li> 
<li>Follows Labor Management Principals.</li> 
May perform other duties as required. 
<li>
</li> 
 
 
<li>Cash Handling</li> 
<li>Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.</li> 
<li>Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.</li> 
Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe. 
<li>
</li> 
 
 
<li>Additional duties for Service Representatives in Optical Services to include:</li> 
<li>Coordinates eyewear for delivery to patient.</li> 
<li>Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics</li>
<li>Assists with inventory control procedures</li> 
<li>Additional duties for Service Representative in Laboratory to include:</li> 
<li>Explains proper specimen collection to members, rejects unsatisfactory specimens.</li> 
<li>Assures all pertinent information is entered into system during accessioning.</li> 
<li>Updates and maintains all necessary logs.</li> 
<li>Accessions laboratory requests in Health Connect/Laboratory Information System.</li> 
<li>Maintains all printers - sorts and distributes results from printer processing.</li>
<li>Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.</li></ul></li><li><div> 
Basic Qualifications:</div></li><li><div>
Experience</div></li><li><ul><li>
Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.</li><li>
Must successfully pass cash handling skills test</li><li>
Must pass Customer Service Assessment test</li></ul></li><li><div>
Education</div></li><li><ul><li>
High School Diploma or GED required.</li></ul></li><li><div>
License, Certification, Registration</div></li><li><ul><li>
N/A</li></ul></li><li><div>
Additional Requirements:</div></li><li><ul><li>
Experience in using multi-line telephones</li><li>
Recent experience in customer service</li><li>
Must be able to work in a fast paced environment and meet established department performance standards and guidelines.</li><li>
Cash handling or equivalent experience</li><li>
Effective written and oral communication skills</li></ul></li><li><div>
Preferred Qualifications:</div></li><li><ul><li>
Experience in medical office background, cashiering and or equivalent experience and medical terminology</li><li>
Knowledge of Kaiser Permanentes computer systems</li><li>
Demonstrates ability to deal with internal and external customers</li><li>
Ability to prioritize and multi task.</li><li>
For Optical Department - recent front-line service industry experience preferred</li></ul></li><li>
Notes:</li><li><ul><li>
This is an on call position, days and hours may vary.</li><li>
Alternating weekends (Sat-Sun) as needed</li></ul></li> 
PrimaryLocation : California,Los Angeles,1515 N. Vermont Medical Offices 
HoursPerWeek : 1 
Shift : Variable 
Workdays : Mon, Tues, Wed, Thurs, Fri, Sat, Sun 
WorkingHoursStart : 07:00 AM 
WorkingHoursEnd : 10:00 PM 
Job Schedule : Call-in/On-Call 
Job Type : Standard 
Employee Status : Regular 
Employee Group/Union Affiliation : B01|SEIU|Local 399 
Job Level : Entry Level 
Job Category : Administrative &amp; Support Services 
Department : Sunset-Vermont MOB - Reception/Cashier-Day - 0806 
Travel : Yes, 20 % of the Time 
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. 
 
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 
 
<li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li> 
<li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li> 
<li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></li></ul></li></ul></li></ul></div>

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