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analyst ii end user

Southern Company

<div><p>Analyst II, End User</p>
<p>Job description</p>
<p>This position is for a Southern Company Technology Organization (TO) End User Analyst II, who will partner with Southern Company Services (SCS) and related operating companies. This role involves working directly with business partners and technicians to utilize in-depth technical knowledge to document, troubleshoot, prioritize, and resolve incidents and other reported issues. Additionally, the position is responsible for performing work to support the advancement of projects and technology implementation efforts within the team and the technical organization.</p>
<p>Qualifications</p>
<ul><li>4 &ndash; 6 years of experience in a technical support or service desk role.</li></ul>
<ul><li>A two-year degree in a technology-related field or equivalent military and/or work experience is required. A bachelor&rsquo;s degree in computer science, Information Technology, Engineering, or a related technical field is preferred.</li></ul>
<p>Major Responsibilities</p>
<ul><li>Serve as an escalation point for issues that can&rsquo;t be resolved by the Service Desk.</li></ul>
<ul><li>Partner with the business and other TO departments for incident and problem resolution.</li></ul>
<ul><li>Adhere to established service management processes and procedures.</li></ul>
<ul><li>Provide specialized, dedicated technical support as requested by business partners.</li></ul>
<ul><li>Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively.</li></ul>
<ul><li>Evaluate, learn, and leverage new technologies quickly and effectively.</li></ul>
<ul><li>Build effective relationships with key business partners and provide outstanding customer service.</li></ul>
<ul><li>Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team.</li></ul>
<ul><li>Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations.</li></ul>
<ul><li>Stay abreast of emerging hardware and software technologies.</li></ul>
<ul><li>Act as a Subject Matter Expert (SME) for related technology tools and applications.</li></ul>
<ul><li>Assist junior members of the team.</li></ul>
<ul><li>Understand and effectively leverage digital experience toolsets.</li></ul>
<p>Knowledge, Skills, and Abilities</p>
<ul><li>Advanced technical knowledge of office computing environments including PC hardware, Microsoft Windows 11, Microsoft Office suite (i.e., Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Microsoft 365, CoPilot, IT infrastructure, and their interaction and relevance in solving business problems.</li></ul>
<ul><li>Customer service-focused with the ability to deliver on commitments and deadlines.</li></ul>
<ul><li>Experience with remote desktop support and techniques.</li></ul>
<ul><li>Demonstrated oral and written communication skills.</li></ul>
<ul><li>Advanced knowledge and understanding of existing and emerging information technologies.</li></ul>
<ul><li>Ability to coordinate work across all functions in TO and share best practices within business units, across business units, and within Southern Company to maximize value and provide consistency in Technology Organization operations to customers.</li></ul>
<ul><li>Advanced troubleshooting and problem-solving skills.</li></ul>
<ul><li>Advanced analytical skills.</li></ul>
<ul><li>Perform all other related duties and tasks as assigned.</li></ul>
<ul><li>Working knowledge of electric/gas utility industry and Southern Company is a plus.</li></ul>
<p>Behavioral Attributes</p>
<ul><li>Behavior consistent with Southern&rsquo;s Our Values philosophy &ndash; Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.</li></ul>
<ul><li>Must be proactive, highly motivated, and self-directed.</li></ul>
<ul><li>Advanced organizational skills and strong customer service orientation.</li></ul>
<ul><li>Capable of providing clear and concise instructions to end users.</li></ul>
<ul><li>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</li></ul>
<ul><li>Provide specialized dedicated technical support as requested/needed.</li></ul>
<ul><li>Partner with Deskside Technicians, Planning Analysts, Data and Voice Engineers/Support, and other Technology business unit to resolve incidents.</li></ul>
<ul><li>Seek opportunities to learn and transfer knowledge to others.</li></ul>
<ul><li>Ability to prioritize work and complete assignments with little direction.</li></ul>
<ul><li>Follow safe work practices.</li></ul>
<p><b>About Southern Company</b></p>
<p>Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .</p>
<p>Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and bene&#64257;ts will also be provided during the hiring process.</p>
<p>Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.</p>
<p>Job Identification: 14152</p>
<p>Job Category: Information Technology</p>
<p>Job Schedule: Full time</p>
<p>Company: Southern Company Services</p></div><p></p>

Analyst II, End User

Sandia Resort & Casino

<p></p><div><div><div><div><div><div><div><p><b>Position Summary</b></p><br>
</div></div><br>
<div><div><p>Help Desk Technician II will be the second tier level of support. Under general supervision, provide technical software, and hardware problem resolution to all end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a help desk environment; clearly communicate technical solutions in a user-friendly, professional manner; assist System Analyst II; pass more complex and involved end-user problems on to the System Analyst II. Documents, tracks, and monitors all computer system work requests through the use of the IT tracking software to ensure a timely resolution to end-users.</p>
<p>Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.</p><br>
 </div></div><br>
<div><div><p><b>Essential Duties and Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Via telephone or in-person; In the Information Technology (IT) office or remote sites; identifies, diagnoses, and resolves level two issues for end-users having computer software, hardware, or peripherals issues; communicates solutions to the end-users.</li></ul>
<ul><li>Troubleshoots, analyzes and resolves computer systems hardware, software, and peripherals issues.</li></ul>
<ul><li>Maintains and supports end-user account information to include the individual rights, security of the folders, and group policies, in Active Directory.</li></ul>
<ul><li>Processes and transmits on-demand verification reports to appropriate personnel.</li></ul>
<ul><li>Documents, Tracks, and Monitors all computer system work orders through the IT tracking software. Including detail information about the issue/problem and a complete resolution to the issue/problem.</li></ul>
<ul><li>Provides a high level of technical support for all systems under the control of Information Technology (IT) department, including all software, hardware, and peripherals. Escalating all complex or involved issues/problems to the appropriate System Analyst II, Technical Services Manager or Director of Information Technology (IT)</li></ul>
<ul><li>Provides assistance or training to all end-users where and when required, with the approval of the Technical Services Manager or Director of Information Technology (IT).</li></ul>
<ul><li>Responsible for the setup, support and maintenance of all in house audio visual equipment and non-printed media assets. Excluding audio visual equipment in the conference center that is under contract with a third-party vendor maintenance agreement.</li></ul>
<ul><li>Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.</li></ul>
<ul><li>Performs computer hardware repair for computer equipment and peripherals that are NOT covered by third-party vendor maintenance agreements.</li></ul>
<ul><li>Delivers, tags, sets up, and assists in the configuration of new and used end-user computers hardware/software including peripherals.</li></ul>
<ul><li>Responsible for completing a daily end of shift report; documenting all of the tasks and work orders completed during the shift.</li></ul>
<ul><li>Creates an active issues log to be passed onto the next shift; documenting all ongoing issue of the day to include any high priority work orders.</li></ul>
<ul><li>The Technician II position will be responsible for helping maintain IT inventory.</li></ul>
</div><p>15. Punctual and regular attendance is an essential responsibility for all team members and are expected to</p>
 <p>report to work based upon the assigned schedule each day in accordance with the Attendance Policy for</p>
 <p>Pueblo Sandia.</p><br>
 </div></div><br>
<div><div><p><b>Additional Responsibilities</b></p><br>
</div></div><br>
<div><div><div><ul><li>Performs other related duties as assigned by Technical Services Manager or Director of Information Technology (IT).</li></ul><br>
 </div></div></div><br>
<div><div><p><b>Key Performance Indicators</b></p><br>
</div></div><br>
<div><div><p>This position has Key Performance Indicators (KPI&rsquo;s) identified as a measurement of success. KPI&rsquo;s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI&rsquo;s as part of the performance review process.</p><br>
</div></div><br>
<div><div><p><b>Knowledge, Skills, and Abilities<br>
</b></p></div></div><br>
<div><div><div><ul><li>Knowledge of commonly used concepts, practices, and procedures within an Information Technology (IT) Department.</li></ul>
<ul><li>Ability to communicate effectively, both verbally and in writing.</li></ul>
<ul><li>Ability to analyze complex computer problems and provide solutions.</li></ul>
<ul><li>Knowledge of current technological developments/trends in the information technology field.</li></ul>
<ul><li>Ability to investigate and analyze information and draw conclusion to resolve complicated situations.</li></ul>
<ul><li>Ability to evaluate emerging technologies and identify their potential impact within the existing information technology environment.</li></ul>
<ul><li>Ability to provide technical guidance and instruction on the use of computer technologies.</li></ul>
<ul><li>Ability to plan, design, and implement computer systems and applications.</li></ul>
<ul><li>Fundamental knowledge of basic systems analysis.</li></ul>
<ul><li>Knowledge of, and programming skill in, at least one technologically current scripting language.</li></ul>
<ul><li>Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.</li></ul>
<ul><li>Ability to exhibit a strong motivational commitment to the organization.</li></ul>
<ul><li>Ability to work within a network infrastructure.</li></ul>
<ul><li>Familiar with standard concepts, practices, and procedures within an information technology field.</li></ul>
<ul><li>Possess analytical thinking, troubleshooting and communication skills.</li></ul>
<ul><li>Maintain the confidential nature of matters pertaining to company records, policies and customer lists.</li></ul>
<ul><li>Ability to be on call whenever needed.</li></ul>
<ul><li>Ability to rely on experience and judgment to plan and accomplish set goals.</li></ul>
<ul><li>Knowledge of the following applications or systems is preferred:</li></ul>
</div><ul><li>Windows Server/OS</li>
<li>Microsoft Office</li>
<li>PBX/Voice Mail Support</li>
<li>Networking Protocols</li>
</ul><p>20. Ability to work well with others.</p></div></div></div></div></div></div></div>
<br><p></p><div><div><div><div><div><div><div><p><b>Education and Experience<br>
</b></p></div></div><br>
<div><div><p>Required:</p>
<div><ul><li>Associates degree in Information Technology, Information Technology (IT), CIS (Computer Information Systems) or related degree.</li></ul>
<ul><li>Three (3) years of desktop support experience in a Windows environment</li></ul>
<ul><li>Two (2) years of network support experience.</li></ul>
<ul><li>Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.</li></ul>
</div><p>Preferred:</p>
<div><ul><li>A+, Network+, or Security+ certification.</li></ul>
</div><p>Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.</p><br>
</div></div><br>
<div><div><p><b>License/Certifications/Registrations<br>
</b></p></div></div><br>
<div><div><div><ul><li>Must be able to obtain and maintain the required STGC Gaming License.</li></ul>
<ul><li>Will require a pre-employment and random drug screening.</li></ul><br>
 </div></div></div><br>
<p></p><div><div><p><b>Physical Requirements/Working Conditions</b></p>
<p>The following selected physical activities are required to perform the essential functions of this position</p><br>
</div></div><br>
<div><div><p><b>Physical Requirement</b></p><br>
 </div><div><p><b>Description</b></p><br>
</div></div><br>
<div><div><p><b>Balancing</b></p><br>
</div><div><p>Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.</p><br>
</div></div><br>
<div><div><p><b>Climbing</b></p><br>
</div><div><p>Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.</p><br>
</div></div><br>
<div><div><p><b>Crawling</b></p><br>
</div><div><p>Moving about on hands and knees or hands and feet.</p><br>
</div></div><br>
<div><div><p><b>Crouching</b></p><br>
</div><div><p>Bending the body downward and forward by bending leg and spine.</p><br>
</div></div><br>
<div><div><p><b>Feeling</b></p><br>
</div><div><p>Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.</p><br>
</div></div><br>
<div><div><p><b>Finger Dexterity</b></p><br>
</div><p></p><div><p>Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.</p><br>
</div></div><br>
<div><div><p><b>Grasping</b></p><br>
</div><div><p>Applying pressure to an object with the fingers and palm.</p><br>
</div></div><br>
<div><div><p><b>Hearing</b></p><br>
</div><div><p>Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.</p><br>
</div></div><br>
<div><div><p><b>Kneeling</b></p><br>
</div><div><p>Bending legs at knee to come to a rest on knee or knees.</p><br>
</div></div><br>
<div><div><p><b>Lifting</b></p><br>
</div><div><p>Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.</p><br>
</div></div><br>
<div><div><p><b>Pulling</b></p><br>
</div><div><p>Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.</p><br>
</div></div><br>
<div><div><p><b>Pushing</b></p><br>
</div><div><p>Using upper extremities to press against something with steady force to thrust forward, downward, or outward.</p><br>
</div></div><br>
<div><div><p><b>Reaching</b></p><br>
</div><div><p>Extending hand(s) and arm(s) in any direction.</p><br>
</div></div><br>
<div><div><p><b>Seeing</b></p><br>
</div><div><p>The ability to perceive the nature of objects by the eye.</p><br>
</div></div><br>
<div><div><p><b>Walking</b></p><br>
</div><div><p>Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.</p><br>
</div></div><br>
<div><div><p><b>Sitting</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<div><div><p><b>Standing</b></p><br>
</div><div><p>Particularly for sustained periods of time.</p><br>
</div></div><br>
<div><div><p><b>Stooping</b></p><br>
</div><div><p>Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.</p><br>
</div></div><br>
<div><div><p><b>Talking</b></p><br>
</div><div><p>Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.</p><br>
</div></div><br>
<div><div><p><b>List Working Conditions Required:</b></p><br>
</div><div><div><ul><li>Work is performed indoors.</li></ul>
<ul><li>Works is in a 24x7on-call environment.</li></ul>
<ul><li>Work hours subject to change with overtime work required.</li></ul>
<ul><li>Must be able to work long hours under stressful conditions.</li></ul><br>
</div><p></p><div><ul><li>Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels.</li></ul>
<ul><li>Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.</li></ul>
</div><p>7. Duties may involve walking, standing for long periods of time, sitting</p>
 <p>and crouching.</p></div></div></div></div></div></div></div><p></p>

HELPDESK TECHNICIAN II

Memorial Health University Medical Center

<p></p><div><h4 class="jobSectionHeader"><b>To Qualify: You must live in the Savannah, Georgia area today.</b></h4><p></p><h4 class="jobSectionHeader"><b><br>
Introduction</b></h4><p></p><p>
Do you want to join an organization that invests in you as a Technical Analyst II? At Memorial Health University Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Memorial Health University Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Technical Analyst II like you to be a part of our team.</p><p></p><h5 class="jobSectionHeader"><b><br>
Job Summary and Qualifications</b></h5><p></p><p><b>
GENERAL SUMMARY OF DUTIES
</b></p><p>The <b>Technical Analyst II</b> implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.
</p><p>The <b>Technical Analyst II</b> adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&amp;S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
</p><p><b>DUTIES INCLUDE BUT ARE NOT LIMITED TO
</b></p><p></p><ul><li>Installs and repairs facility and division IT&amp;S equipment and software per HCA and division IT&amp;S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
</li><li>Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
</li><li>Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
</li><li>Logs and tracks problems; reviews problem tracking databases
</li><li>Mentors, trains and supports entry-level technical analysts
</li><li>Performs facility-based moves, adds, and changes (MACs), as needed
</li><li>Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
</li><li>Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted
</li><li>Aids and trains users on division and facility technology
</li><li>Performs preventative maintenance
</li><li>Recommends process changes that improve the implementation, maintenance and support of IT&amp;S desktop equipment and software
</li><li>Effectively works with customers, Service Desk and Technical Services personnel
</li><li>Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
</li><li>Adheres to and supports HCA IT&amp;S standards, policies and procedures
</li><li>Maintains and protects confidentiality regarding all aspects of patient care and employee information
</li><li>Adheres to Code of Conduct and Mission &amp; Value Statement
</li></ul><p></p><p><b>KNOWLEDGE, SKILLS &amp; ABILITIES</b>
</p><p></p><ul><li>Manages and prioritizes workload
</li><li>Demonstrates ability to multi-task; Possesses strong analytical skills
</li><li>Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
</li><li>Effectively communicates verbally and in writing
</li><li>Possesses proficiency in MS Office applications
</li><li>Must be able to drive to assigned sites to complete work
</li></ul><p></p><p><b>EDUCATION &amp; Experience</b>
</p><p></p><ul><li>Bachelor&rsquo;s degree in information systems or healthcare related field is preferred EXPERIENCE
</li>Must have three years IT experience<br>
<li>
</li></ul><p></p><br>
<p><b>ITG</b> transforms healthcare and gives people <b>healthier tomorrows</b>. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to <b>move healthcare forward</b>. We do this by seeking, embracing, developing, and delivering technology for patient care.</p>
<p>HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Technical Analyst II opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

Technical Analyst II

Cherokee Federal

<div><p>Business Analyst II
</p><p>The Business Analyst II provides high-level administrative and operational support to senior leadership within the Office of the Director. This role is critical to maintaining daily functions of the organization and ensuring compliance with CDC-specific processes and systems. Responsibilities span across scheduling, procurement, travel coordination, visitor management, timekeeping, training logistics, and more.
</p><p>This position requires strong communication and organizational skills, attention to detail, and the ability to navigate multiple systems within a federal environment.
</p><p>Compensation &amp; Benefits:
</p><p>Estimated Starting Salary Range for Business Analyst II: Pay commensurate with experience.
<br>
Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
</p><p>Business Analyst II Responsibilities Include:
</p><ul><li>Provides executive-level administrative support to the Office of the Director
</li><li>Schedules meetings, reserves spaces, and provides logistical support
</li><li>Maintains calendars in Outlook and Microsoft Teams
</li><li>Prepares and updates personnel-related forms, charts, and documentation
</li><li>Supports technical data compilation for contracts, procurements, and purchase orders
</li><li>Coordinates and tracks domestic and international travel logistics
</li><li>Manages procurement actions from small supply orders to multi-million dollar purchases
</li><li>Coordinates badge requests and renewals with OD and Smartcard office
</li><li>Develops and edits official correspondence, ensuring accuracy and compliance
</li><li>Requests and manages guest researcher and international visitor information in NCAMS
</li><li>Supports time and attendance submissions via TASNet
</li><li>Coordinates training requests and conference registrations
</li><li>Manages onboarding and offboarding (in/out processing) for staff
</li><li>Performs other job-related duties as required
</li></ul><p>Business Analyst II Experience, Education, Skills, Abilities Requested:
</p><ul><li>Bachelor&rsquo;s degree and 5+ years of relevant experience required
</li><li>Previous CDC experience is required
</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint, Teams)
</li><li>Experience with CDC systems: EASI, CAMS, TASNet, VSTS, IFMS, SARLIMS, Form 889, Concur
</li><li>Excellent written and verbal communication skills
</li><li>Strong attention to detail and organization
</li><li>Ability to manage multiple tasks and deadlines in a fast-paced environment
</li></ul><p>Company Information:
</p><p>Cherokee Nation Operation Solutions (CNOS) provides support, services, and solutions to federal and commercial customers. The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills. CNOS is part of Cherokee Federal &ndash; a team of tribally owned federal contracting companies. For more information, visit cherokee-federal.com<br>
</p><p><br>
<b>#CherokeeFederal #LI
</b></p><p>Similar Searchable Job Titles:
</p><ul><li>Administrative Analyst
</li><li>Program Support Specialist
</li><li>Business Operations Analyst
</li><li>Executive Assistant
</li><li>Office Administrator
</li></ul><p>Keywords:
</p><ul><li>Administrative Support
</li><li>Travel Coordination
</li><li>Procurement Management
</li><li>CDC Operations
</li><li>Calendar Management
</li></ul><p><b>Legal Disclaimer: </b>All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.</p></div>

Business Analyst II

State of Georgia

<div><div>Additional Information
</div><ul><li>Agency Logo:</li>
<li>Requisition ID: ADM0ITH</li>
<li>Number of Openings: 1</li>
<li>Shift: Day Job</li></ul></div>
<br><div><p>Central Office &ndash; Business Support Analyst II</p><p></p><div><p>
The Georgia Public Defender Council is seeking to hire a Business Support Analyst II in the Central Office located in Atlanta, Georgia. The candidate in this position will create and analyze various reports to support the Agency. Oversees the development and supports the management of various programs and projects, in addition to providing strategic analysis of data entered into the case management systems. May assist with training or providing task guidance to team members. Possessing a strong ability to pay attention to detail is preferred.</p><p>
Interested applicants should apply on Team Georgia Careers and submit a cover letter and resume to GPDC-Jobs@gapubdef.org. Make sure to include &ldquo;<b>Central Office: BSA2</b>&rdquo; in the subject line of your email.</p><p><b>
Description of Duties:</b> Under general supervision, performs complex administrative duties and statistical, financial or operational data analysis and reporting in support of management decision-making in the Public Defender offices. May partner with other divisions to resolve challenges with performance ratios in the areas of operations, case management, or procedure management for Public Defender Offices. Exercises various latitudes of independent judgment. May administer or provide high-level support for various projects, grants, contracts, implementation of procedures, and/or any specialized functions. Performs other duties as assigned.</p></div><div></div><div><div><div><b>
JOB DESCRIPTION: BUSINESS SUPPORT ANALYST II</b></div></div></div>
<div>Associate degree in business or related field from an accredited college or university and two (2) years of experience related to area of assignment; or one (1) year of experience required at the lower level Busi Support Analyst 1 (GSP130). Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.</div></div>

Busi Support Analyst 2

MyMichigan Health

<div>Summary:
<p>
The Application Analyst II operates under moderate supervision of IT Leadership to provide primary support for assigned software applications. This role involves configuring, testing, and maintaining software applications with a focus on optimizing workflows, data collection, and system integrity. The Analyst acts as a liaison between end users, third-party stakeholders, and the application implementation and support teams. Additionally, the Analyst brings subject matter expertise to enhance application modules' functionality and collaborates with diverse departments to ensure efficient system usage. They function as the primary point of contact for application support, ensuring timely issue resolution and effective communication while upholding adherence to MyMichigan Health's policies, procedures, and business operations.</p><p></p><p><br>
Primary responsibilities include conducting comprehensive analyses of workflows, system configurations, reporting specifics, and software testing. They proactively identify opportunities to optimize and enhance the application systems by independently suggesting improved workflows, increased efficiency, and enhanced user experience with consideration for best practices. Application Analyst II's have an in-depth knowledge of the application and the various modules in the areas they support. They configure, test, and maintain all system functionality to meet the needs of end-users.</p>
Responsibilities:
<div><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></div><div></div><div><b><br>
(25%)*</b> Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (codes tables, master files, user's interfaces etc.).</div><p><b>
(25%)*</b> Trouble shoots problems and incidents. Recommends innovative solutions.</p><p><b>
(10%)*</b> Plans, executes, and documents supporting evidence of application testing.
</p><p><b>(15%)*</b> Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used.
</p><p><b>(15%)*</b> Analyzes application capabilities to optimize its use within workflows.
</p><p><b>(5%)*</b> Assists in cross training team members and users.</p><p><b><br>
(5%)*</b> Participates in additional projects including software updates and changes.</p><div></div><div><b><br>
OTHER DUTIES AND RESPONSIBILITIES:</b></div><div>
Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user support and training of Applications.</div><p></p><p><br>
Using an in-depth knowledge of the application systems analysts continually configure, test, and maintain system functionality to meet the needs of end-users in their areas of support.</p><p></p><p><br>
Holds responsibility to complete complex build and configuration tasks and resolves advanced issues as they arise with minimal support from Senior Analyst and Vendors.</p><p><br>
</p><p>Maintain accurate documentation of system configurations, changes, and support activities. Creates knowledge-based support articles to clearly document resolutions and uses these documents to educate others on resolutions.</p><p></p><p><br>
Supports multiple applications, including design, build, testing, training, and troubleshooting with minimal guidance. Performs build tasks following best practices with the minimal support.</p><p></p><p><br>
Manage medium-size requests from inception to completion with minimal support. Manage plans and timelines, coordinate resources within IT, and ensure that requests are delivered within scope and time.</p><p></p><p><br>
Coordinate and lead discussions with multidisciplinary groups, manage priorities, resolve conflicts, maintain a comprehensive issues list, and maintain project tasks.</p><p></p><p><br>
Effectively communicates statuses with leadership and subject matter experts. Communicates all application changes, enhancements, and procedures to all relevant stakeholders of impacted areas.</p><p></p><p><br>
Execute system updates and changes in accordance to IT incident and change policies and procedures. Including documentation of process, testing, and approvals.</p><p><br>
</p><p>Provide guidance and support to less experienced analysts through sharing their knowledge and expertise.</p><p></p><p><br>
Participates in an on-call support rotation to address organizational urgent needs.</p><p><br>
</p><p>Travel between MyMichigan and affiliated Locations may be required to support applications and go-live implementations.</p><p><br>
</p><p>Embrace the technological orientation of MyMichigan Health by showcasing competency in Microsoft Windows.</p><p><br>
</p><p>Upon hiring, complete a Computer Skills Assessment via the learning management system. Depending on assessment outcomes, engage in further learning opportunities provided by MyMichigan Health.</p><br>
<div></div>
Certifications and Licensures:
<p>
N/A</p>
Required Education:
<p>
Associate's degree is required<br>
<br>
Associates Degree or Bachelors in IT, business, or healthcare field with two (2) or more years of work-related experiences providing advanced application system support.</p>
Other Information:
<div><b>
EDUCATION, EXPERIENCE, TRAINING AND SKILLS:</b></div><p>
One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications, demonstrating expertise in specific applications.</p><div></div><p>
Two (2) or more years prior work experience within Healthcare IT, with a strong understanding of clinical workflows, healthcare terminology, and industry standards.</p><p></p><p><br>
Strong analytical thinking skills to dissect complex problems, assess various options, and make informed decisions in support of applications.</p><p></p><p><br>
Excellent communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a clear and concise manner.</p><p></p><p><br>
Interacts positively with end users, empathizing with their needs and translating them into system enhancements.</p><p></p><p>
Effectively translates and communicate complex technical solutions across various groups to help drive informed decision making by stake holders.</p><p><br>
</p><p>Willing and able to adapt to changing circumstances and requirements. Consistently demonstrate time management skills related to handling multiple evolving priorities, new projects, and emerging technologies.</p><p></p><p><br>
Strong attention to detail in all aspects of work, ensuring accuracy, data integrity, and compliance with standards and regulations.</p><p></p><p><br>
Consistently demonstrates calmness under stressful situations and respectfully expresses emotions to situations without adverse impacts.</p><p></p><p>
Prioritizes tasks based on importance and urgency aligning with the organizations mission, vision and values.
</p><p></p><p>Consistently demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams and build positive relationships.</p><p></p><p>
Actively seeks and shares information appropriately with open and accessible environment that encourages free flow of information</p><p></p><p><br>
Experience in change management principles and practices, facilitating smooth transitions during system upgrades and implementations.</p><div></div><div><b><br>
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:</b></div><div></div><p><br>
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
</p><p>Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.</p><p>
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
</p><p>Overall vision and hearing is necessary with or without assisted device(s).</p><p>
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
</p><p>Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
</p><p>Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.</p><p>
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
</p><p>Physical Demand Level: <b>Sedentary.</b> Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs</p><p>
Staff Hired to Virtual Care Team: Physical Demand Level: <b>Medium</b>. Must be able to occasionally (0-33% of the workday) lift or carry 20-50lbs., frequently (34-66% of the workday) lift 20lbs. and/or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) lift 10 lbs.</p></div><div></div>

Application Analyst II

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