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eClerx

<div><p><b>Job Description for Analyst (Asset Management &amp; WSM):<br>
</b></p><p></p><ul><li><p>Ensure all the IT assets are recorded and tracked
</p></li><li><p>Ensuring that all transactions related to asset management are updated in Asset Management Tool
</p></li><li><p>Manage spare IT assets and its utilization
</p></li><li><p>Perform Good Receive Notes and verification of assets at the time of asset delivery
</p></li><li><p>Ensure all the assets are appropriately bar-coded with unique IDs
</p></li><li><p>Identify and Initiate Asset disposal as per norms
</p></li><li><p>Manage Software Inventory
</p></li><li><p>Manage Assignment / Revoke of assets.
</p></li><li><p>Ensure the integrity and accuracy of Asset Management Tool.
</p></li><li><p>Ensure inventory of IT assets is maintained and updated at regular intervals
</p></li><li><p>Enhance availability time of the asset to business operation
</p></li><li><p>Manage IT asset replacement, warranty management, movement etc.
</p></li><li><p>Review and Audit asset Inventory on a regular basis
</p></li><li><p>Manage intra-Location, inter-Location asset movements
</p></li><li><p>Working experience on creating asset reports
</p></li><li><p>Allocate seats to users
</p></li><li><p>Keep Tracking on seat utilization
</p></li><li><p>Working experience on creating seat allocation reports
</p></li><li><p>Good communication &amp; interpersonal skills.
</p></li><li><p>Should work independently and ensure smooth operations.
</p></li><li><p>Interacts with concern teams to resolve daily adhoc requests.
</p></li><li>Should open to work in rotational shifts.</li></ul></div>

Analyst

Dentsu

<div></div><div><div>Job Description:</div><div>
Business Title</div><div>
Analyst</div><div>
Years of Experience</div><div>
0 to 1</div><div>
Job Descreption</div><div>
We are seeking a highly motivated and dynamic Operations Associate to join our team. This role is ideal for a recent graduate looking to build a career in operations with exposure to technology, stakeholder management, and continuous learning.</div><div>
Must have skills</div><div>
1. Strong communication and interpersonal skills<br>
2. Basic Excel Knowledge<br>
3. Curious and willing to explore AI tools for better results<br>
4. Ability to manage and engage with multiple stakeholders</div><div>
Good to have skills</div><div>
1. Familiarity with VB coding and Excel macros<br>
2. Demonstrated use of AI tools in academic or personal projects</div><div>
Key responsibiltes</div><ul><li>Communicate effectively with internal teams and external stakeholders, demonstrating excellent verbal and written skills</li></ul>
 - Support business operations with basic Excel skills; an interest in learning advanced features like VB coding and macros is highly desirable<br>
 - Utilize and experiment with free AI tools to optimize workflow and productivity<br>
 - Manage and coordinate with various stakeholders to ensure seamless operations<br>
 - Continuously explore and adopt new technologies relevant to operational efficiency<br>
 - Demonstrate a proactive, learning-oriented mindset to keep up with evolving business needs<br>
 - Participate in projects and initiatives that enhance operational processes<div>
Education Qualification</div><div>
Fresh graduate from any discipline</div><div>
Shift timing</div><div>
12 PM to 9 PM (IST)</div><div></div><div>
Location:</div>
DGS India - Mumbai - Goregaon Prism Tower<div></div><div>
Brand:</div>
Merkle<div></div><div>
Time Type:</div>
Full time<div></div><div>
Contract Type:</div>
Permanent</div>

Anaptyss

<div>
 <p>
  <strong>
   Voice Process:
  </strong>
  Executive Analyst/Sr.Analyst
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Gurugram
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Team Leader / Process Manager
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary
  </strong>
  We are seeking a motivated and articulate individual to handle customer interactions via voice calls. The role involves addressing customer queries, providing product/service information, resolving concerns, and ensuring a positive customer experience, while meeting defined quality and productivity standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  &bull; Handle inbound customer calls professionally. &bull; Understand customer needs and provide accurate information or solutions.
 </p>
 <p>
  &bull; Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
 </p>
 <p>
  &bull; Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction. &bull; Record and update customer interactions in the CRM system.
 </p>
 <p>
  &bull; Escalate unresolved issues to the appropriate department for timely resolution.
 </p>
 <p>
  &bull; Stay updated on product, process, and system knowledge to provide correct information.
 </p>
 <p>
  &bull; Adhere to company policies, process guidelines, and compliance requirements. Required Skills &amp; Competencies
 </p>
 <p>
  &bull; Excellent verbal communication skills in English.
 </p>
 <p>
  &bull; Clear pronunciation and good voice modulation.
 </p>
 <p>
  &bull; Strong active listening and interpersonal skills.
 </p>
 <p>
  &bull; Ability to handle pressure and high call volumes.
 </p>
 <p>
  &bull; Problem-solving attitude with a customer-first approach.
 </p>
 <p>
  &bull; Basic computer literacy (MS Office, CRM tools, email handling).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Minimum: 10+2 / Graduate in any discipline.
 </p>
 <p>
  &bull; 1&ndash;3 years of experience in voice process/customer service.
 </p>
 <p>
  &bull; Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Shift &amp; Work Environment
  </strong>
 </p>
 <p>
  &bull; [Day / Night / Rotational Shifts] as per process requirement.
 </p>
 <p>
  &bull; [Work from Office]
 </p>
</div>


Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Analyst
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 12/16/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p>Job Summary
<br>
We are seeking a highly motivated Investment Management Analyst to join our Asset Based Finance (ABF) team within the Structured Finance Group. As an integral part of our team, you will gain exposure to a diverse portfolio of Asset-Backed Securities (ABS) investments and play a pivotal role in underwriting, monitoring, and managing these deals for our institutional clients.
</p><div>Responsibilities:
<br>
<ul><li>Deal Management: Collaborate closely with ABF Deal Analysts to assist in investment management and monitoring activities for structured finance deals.
</li><li>IC Memos: Support the deal team in updating Investment Committee approval memos, ensuring a comprehensive understanding of each deal's intricacies.
</li><li>Term sheets: Analyze closing documents such as credit agreements, indentures and note purchase agreements and set up processes for analyzing and monitoring the deal post-closing.
</li><li>Due Diligence: Perform pre-deal due diligence and stratify the collateral pool using Python to assess risk and investment potential.
</li><li>Surveillance and Reporting: Update surveillance data and create one-pagers for presentations to senior management for both Public and Private deals.
</li><li>Cashflow Modeling: Develop and update cashflow models for structured finance deals. Monitor key metrics to assess risk and expected returns. Conduct stress case scenarios and analyze their impact on repayments.
</li><li>Collateral Analysis: Create and update asset-level one-pagers for collateral analysis, assisting in underwriting and post-deal monitoring.
</li><li>Asset Valuation: Track and review revaluation events for underlying assets, ensuring accurate pricing of collateral.
</li><li>Sector-Level Analysis: Update monthly sector-level presentations and pro-actively highlight potential issues to senior management.
</li><li>Covenant Monitoring: Continuously monitor covenants and key performance indicators (KPIs) at the deal level, thereby assist the Business Analytics team to run portfolio-level analysis.
</li><li>Ad Hoc Projects: Undertake multiple ad hoc projects as requested by senior management to assess the impact of macro events.
</li><li>Client request/ Compliances: Ensure compliance with investor requirements from an investment management perspective.
</li><li>Data and Tools: Leverage advanced tools such as Intex and Python for in-depth analysis. Utilize Tableau, Street Diligence and Sigma for enhanced data visualization.<br>
</li></ul></div><div><br>
Skills Required:
<br>
<ul><li>MBA in Finance, CFA, or CA qualification.
</li><li>Experience in analyzing Asset Backed Finance deal structures and collateral is a plus.
</li><li>Strong analytical and quantitative skills.
</li><li>Proficiency in Microsoft Office tools (MS Excel, MS PowerPoint, and MS Word).
</li><li>Ability to summarize complex information succinctly and efficiently.
</li><li>Excellent written and verbal communication skills.
</li><li>Ability to manage multiple projects in a fast-paced environment.
</li><li>Detail-oriented with a commitment to accuracy and precision.
</li><li>Ability to work independently and collaboratively while demonstrating high sense of ownership and accountability.
</li><li>Thorough understanding of basic financial concepts and the ability to critically implement them.<br>
</li></ul></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Deliver
</b><br>
</h2><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
</div></div><br>
<div><div>2 </div><div>Self- Management </div><div>Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
</div></div><br>
</div></div></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: Institutional_Finance_Buy_Side_Others .<br>
<p></p>Experience: 1-3 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div></div></div></div></div><p></p>

<div><p><b>Job Description: Outbound Voice &ndash; Analyst
</b></p><p>We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
</p><p>Key Responsibilities:
</p><div><ul><li>Make outbound calls to customers to address reported technical issues.
</li></ul><ul><li>Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
</li></ul><ul><li>Provide clear and concise instructions to customers on troubleshooting steps.
</li></ul><ul><li>Guide customers through troubleshooting processes, ensuring they understand each step.
</li></ul><ul><li>Utilize various tools and resources to identify and resolve technical issues efficiently.
</li></ul><ul><li>Document all interactions and resolutions accurately in the customer database.
</li></ul><ul><li>Escalate unresolved issues to appropriate internal/external teams for further investigation.
</li></ul><ul><li>Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
</li></ul>Adhere to company policies and procedures at all times.<br>
<ul><li>
</li></ul></div><p></p><p>Requirements:
</p><div><ul><li>Excellent communication skills, both verbal and written.
</li></ul><ul><li>Strong problem-solving abilities and attention to detail.
</li></ul><ul><li>Ability to remain calm and patient when dealing with frustrated customers.
</li></ul><ul><li>Technical aptitude and ability to quickly learn and understand new technologies.
</li></ul><ul><li>Previous experience in a technical support or customer service role is preferred.
</li></ul><ul><li>Familiarity with CRM software and call center technology is a plus.
</li></ul>High school diploma or equivalent; additional technical certifications are a bonus.<br>
<ul><li>
</li></ul></div><p></p><p>Education: Bachelor's degree in any field is preferred.</p></div><p></p>

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description: Inbound Chat &ndash; Analyst
  <br/>
  <br/>
 </strong>
 As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Responding to incoming chats from customers in a professional and courteous manner.
  </li>
  <li>
   Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
  </li>
  <li>
   Proactively seeking opportunities to upsell and cross-sell products and services to customers.
  </li>
  <li>
   Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  </li>
  <li>
   Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  </li>
  <li>
   Meeting or exceeding individual and team sales targets. Upselling on every opportunity Chat.
  </li>
  <li>
   Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
   <br/>
   <br/>
  </li>
 </ul>
 Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent written communication skills in English.
  </li>
  <li>
   Previous experience in a customer service and sales role, preferably in a chat or online environment.
  </li>
  <li>
   Ability to multitask, prioritize, and manage time effectively.
  </li>
  <li>
   Strong problem-solving skills and the ability to think on your feet.
  </li>
  <li>
   Comfortable working in a fast-paced environment.
  </li>
  <li>
   Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
  </li>
  <li>
   Familiarity with basic computer skills and knowledge of CRM systems.
   <br/>
   <br/>
  </li>
 </ul>
 Education:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in any field is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
</div>


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