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eClerx

<div>
 
 Job Description
 
 
 
 
 Inbound / CHAT
 
 
 
 
 Pune | Full-time (FT) | Customer Operations
 
 
 
 
 Shift Timings &ndash; US Shift |Management Level &ndash; Analyst| Travel Requirements - NA
 
 
 
 
 Job Description:
 
 
 
 As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Responding to incoming chats from customers in a professional and courteous manner.
 </li>
 <li>
 Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
 </li>
 <li>
 Proactively seeking opportunities to upsell and cross-sell products and services to customers.
 </li>
 <li>
 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
 </li>
 <li>
 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
 </li>
 <li>
 Meeting or exceeding individual and team sales targets.
 </li>
 <li>
 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Excellent written communication skills in English.
 </li>
 <li>
 Previous experience in a customer service and sales role, preferably in a chat or online environment.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Strong problem-solving skills and the ability to think on your feet.
 </li>
 <li>
 Comfortable working in a fast-paced environment.
 </li>
 <li>
 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
 <li>
 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
 
 
 
 About EClerx
 
 
 
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 
 
 
 About The Team
 
 
 
 eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
 
 
 eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
</div>

Analyst

Persistent Systems

<div>
 
 
 About Position:
 
 
 
 
 
 
 We are looking for SF Business Analyst with experience in Service Cloud/ Health Cloud/ Healthcare domain.
 
 
 
 
 <ul>
 <li>
 
 Role: Business Analyst
 
 </li>
 <li>
 
 Location: All Persistent Locations
 
 </li>
 <li>
 
 Experience: 10 to 17 years
 
 </li>
 <li>
 
 Job Type: Full Time Employment
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Person Should be aware of Salesforce Business Domain (NBFC), good communicator, convert the business requirement in Use Cases, Document the BRD, BSD, FSD, Guide the Dev.
 </li>
 <li>
 Team Functionally, Requirement Gathering, Awareness of technology.
 </li>
 </ul>
 
 
 
 
 
 Expertise You'll Bring
 
 :
 
 
 
 
 <ul>
 <li>
 Service Cloud/ Health Cloud Implementation experience is necessary.
 </li>
 <li>
 Experience in Healthcare domain would be preferred.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
 </li>
 <li>
 Opportunity to work with cutting-edge technologies
 </li>
 <li>
 Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
 </li>
 <li>
 Annual health check-ups
 </li>
 <li>
 Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
 </li>
 </ul>
 
 
 
 
 
 Values-Driven, People-Centric &amp; Inclusive Work Environment:
 
 
 
 
 
 
 Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
 
 
 
 
 <ul>
 <li>
 We support hybrid work and flexible hours to fit diverse lifestyles.
 </li>
 <li>
 Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
 </li>
 <li>
 If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
 </li>
 </ul>
 
 
 
 
 
 Let&rsquo;s unleash your full potential at Persistent - persistent.com/careers
 
 
 
 
 
 
 
 
 &ldquo;Persistent is an Equal Opportunity Employer and prohibits discri
 
 mination and harassment of any kind.&rdquo;
 
 
</div>

Business Analyst

Siemens Digital Industries Software

<div>
 We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation - helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
 
 
 Siemens Digital Industries Software is seeking a highly analytical and detail-oriented Data Analyst to join our team, with a focus on market and competitive intelligence. In this role, you will be instrumental in collecting, cleaning, and interpreting various data sets to uncover trends, patterns, and actionable insights. You will apply advanced analytical techniques, including correlation analysis, statistical analysis, and the development of predictive models, to inform strategic decisions and improve efficiency across different time zones. This position will work directly with US based peers. A key responsibility will be to translate complex analytical findings into clear, compelling, and informative PowerPoint presentations for diverse audiences.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Data Collection &amp; Sourcing: Identify, extract, and consolidate data from diverse internal and external sources.
 </li>
 <li>
 Data Cleaning &amp; Preprocessing: Ensure the accuracy, consistency, and completeness of data through validation and transformation processes, preparing it for analysis.
 </li>
 <li>
 In-depth Data Analysis: Conduct comprehensive analysis including identifying significant trends, patterns, anomalies; understand relationships between different variables; and develop and apply predictive models (e.g., regression, time series forecasting).
 </li>
 <li>
 Insight Generation: Translate complex analytical findings into clear, concise, and actionable insights.
 </li>
 <li>
 Reporting &amp; Presentation: Design and create highly informative and visually engaging PowerPoint presentations and/or reports to effectively communicate analytical results and insights.
 </li>
 <li>
 Collaboration &amp; Stakeholder Engagement: Partner closely with global Strategic Planning and Data Analytics teams maintaining effective handoffs.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Advanced Data Analysis: Strong proficiency in statistical analysis, hypothesis testing, regression analysis, time series analysis, and other quantitative methods.
 </li>
 <li>
 Predictive Modeling: Demonstrated experience in developing and applying predictive models to real-world business problems.
 </li>
 <li>
 Presentation &amp; Communication: Exceptional ability to create clear, compelling, and visually appealing PowerPoint presentations that effectively convey complex analytical findings and tell a data story. Excellent verbal and written communication skills.
 </li>
 <li>
 Problem-Solving: Highly analytical mindset with strong problem-solving skills and the ability to translate business questions into analytical frameworks.
 </li>
 <li>
 Attention to Detail: Meticulous attention to detail in data accuracy, analysis, and reporting.
 </li>
 <li>
 Educational and Work Background: Bachelor's or Master's degree in Data Science, Statistics, Mathematics, Computer Science, Economics, Business Analytics, or a related quantitative field.
 </li>
 <li>
 Experience: 3+ years of professional experience in a dedicated Data Analyst, Business Intelligence Analyst, or similar role with a strong emphasis on statistical analysis, predictive modeling, and reporting.
 
 
 </li>
 </ul>
 
 Working at Siemens Digital Industries Software
 
 
 
 
 Why us?
 
 
 
 Working at Siemens Digital Industries Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
 
 
 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
 
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 
 
 
 Transform the everyday
 
 
 
</div>

Data Analyst

<div>
 
 
 About Position:
 
 
 
 
 
 
 The Senior Commercial Data Analyst is responsible for leveraging analytical frameworks and tools to support the organization in planning, optimizing performance, and driving data-informed decision-making. This role is crucial in creating actionable insights by analyzing historical data, developing future projections, and generating business insights for key stakeholders. The analyst will also conduct campaign performance evaluations and deliver recommendations for process improvements. This position requires technical expertise, critical thinking, and strong stakeholder communication.
 
 
 
 
 <ul>
 <li>
 
 Role: Data Analyst
 
 </li>
 <li>
 
 Location: Pune
 
 </li>
 <li>
 
 Experience: 7 to 10 Years
 
 </li>
 <li>
 
 Job Type: Full Time Employment
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Path to Target Analysis
 </li>
 <li>
 Purpose: Evaluate and project the expected performance of business plans (program plans, sales plans, event plans, etc.) against Annual Operating Plan (AOP) goals.
 </li>
 <li>
 Activities:
 </li>
 <li>
 Conduct 6-quarter look-back analysis of full funnel performance metrics.
 </li>
 <li>
 Develop the methodology, analyze data, and provide business insights on the health of new customer acquisition commercial programs by market
 </li>
 <li>
 Analyze spend and capacity data to create realistic future projections.
 </li>
 <li>
 Validate inputs from cross-functional teams, ensuring alignment with historical and market data.
 </li>
 <li>
 Deliver a "Path to Target" document outlining expected funnel metrics for proposed plans.
 </li>
 <li>
 Purpose: Evaluate the success or failure of commercial programs to uncover actionable insights for future efforts.
 </li>
 <li>
 Activities:
 </li>
 <li>
 Analyze key traits of successful or unsuccessful campaigns.
 </li>
 <li>
 Identify root causes of poor performance and areas for improvement.
 </li>
 <li>
 Deliver concise recommendations for optimizing future efforts.
 </li>
 <li>
 Conduct stakeholder communication, data transformation, and quality assurance.
 </li>
 <li>
 Business Insights
 </li>
 <li>
 Purpose: Provide go-to-market, BDR, Sales, and marketing teams with actionable insights and recommendation based on visualizations/reports.
 </li>
 <li>
 Activities:
 </li>
 <li>
 Collaborate with Enterprise Apps on data and reporting requirements focused on ICP, channel reporting, economic metrics, and goal pacing.
 </li>
 <li>
 Define metrics required for tracking progress on business objectives
 </li>
 <li>
 Collaborate with Data Visualization team on requirements specification
 </li>
 <li>
 Perform UAT on Visualizations created by Data Visualization team
 </li>
 <li>
 Leverage visualizations to perform analysis on Revops business processes and generate insights
 </li>
 <li>
 Refine and document business processes based on analysis and insights
 </li>
 <li>
 Create supplementary executive reports based on visualizations and insights
 </li>
 </ul>
 
 
 
 
 
 Expertise You'll Bring:
 
 
 
 
 
 <ul>
 <li>
 Advanced proficiency in Snowflake, SQL, DBT, Quicksight, and Excel.
 </li>
 <li>
 Behavioral Skills: - Strong problem-solving abilities. - Excellent communication and stakeholder management. - Time management and adaptability. - Attention to detail and critical thinking.
 </li>
 <li>
 Functional Skills: - Business acumen and strategic thinking. - Data analysis and process improvement. - Ability to translate complex data into actionable insights.
 </li>
 <li>
 Preferred Skills &amp; Qualifications
 </li>
 <li>
 Prior experience with marketing analytics and campaign evaluations. - Familiarity with data visualization best practices. - Experience in stakeholder communication and cross-functional collaboration.
 </li>
 <li>
 Key Outputs
 </li>
 <li>
 "Path to Target" documents with realistic funnel metric projections.
 </li>
 <li>
 Business insights presentations with actionable recommendations.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
 </li>
 <li>
 Opportunity to work with cutting-edge technologies
 </li>
 <li>
 Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
 </li>
 <li>
 Annual health check-ups
 </li>
 <li>
 Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
 </li>
 </ul>
 
 
 
 
 
 Values-Driven, People-Centric &amp; Inclusive Work Environment:
 
 
 
 
 
 
 Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
 
 
 
 
 <ul>
 <li>
 We support hybrid work and flexible hours to fit diverse lifestyles.
 </li>
 <li>
 Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
 </li>
 <li>
 If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
 </li>
 </ul>
 
 
 
 
 
 Let&rsquo;s unleash your full potential at Persistent - persistent.com/careers
 
 
 
 
 
 
 
 
 &ldquo;Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.&rdquo;
 
 
 
</div>

Principal Global Services

<div>
 
 Responsibilities
 
 
 
 This is role part of the team involved in accounting for insurance products and services provided by Principal Financial group.
 
 
 We are looking for accounting analyst resource who can work independently, has analytical skills, can trouble shoot/research/resolve issues. Someone with accounting, analytical,reporting and technical skills.
 
 
 Process oriented mindset and experience in implementing process improvements. Anticipate this person will become familiar with all processes and use that knowledge to implement efficiencies.
 
 
 Shift timing: 01.30 to 10.30 pm
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Research, reconcile, and update financial transactions.
 </li>
 <li>
 Processing and posting of journal entries for all kinds of transactions.
 </li>
 <li>
 General ledgers as well as balance sheet heads reconciliations.
 </li>
 <li>
 Recording and maintaining various processes related to Accounts Receivable and Payables
 </li>
 <li>
 Processing of invoices for various vendors and it&rsquo;s reconciliations.
 </li>
 <li>
 Update transactions details in database/applications
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Accounting education background with graduation, post-graduation, CA Inter.
 
 
 2-4 years of relevant experience
 
 
 
 Additional Information
 
 
 
 <ul>
 <li>
 Knowledge of accounting cycle &amp; fundamentals
 </li>
 <li>
 Ability to learn and grasp new business processes
 </li>
 <li>
 Working knowledge of AP/AR/GL functions
 </li>
 <li>
 Basic Understanding of Booking &amp; Payment of Invoices
 </li>
 <li>
 Ability to perform account reconciliations
 </li>
 <li>
 Sound knowledge of Excel Functionality and other MS Office tools (Powerpoint/Word)
 </li>
 <li>
 Ability to learn how to use accounting applications and software to analyze transactions and extract reports.
 </li>
 <li>
 Exposure to ERP systems / Reporting tools would be an added advantage
 </li>
 <li>
 Team player - Ability to learn and work in team
 </li>
 <li>
 Must have fluent English communication skills (spoken and written);
 </li>
 <li>
 Must have basic planning, problem solving, analytical skills.
 </li>
 </ul>
</div>

Analyst - Accounting

Optimus Fintech

<div>
 
 
 Profile overview
 
 
 
 
 
 
 The ideal candidate for this role is a strategic and detail-oriented Business Analyst who brings deep domain expertise in
 
 digital payments
 
 ,
 
 account lifecycle management
 
 , and
 
 closure processes
 
 . This role is pivotal in ensuring seamless financial operations, regulatory compliance, and enhanced customer experience across payment platforms and account services.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Gather and critically evaluate information from multiple sources, reconciling conflicts and identifying true business needs.
 </li>
 <li>
 Challenge assumptions of business units to ensure realistic and executable plans.
 </li>
 <li>
 Translate product and business needs into detailed application and operational requirements.
 </li>
 <li>
 Collaborate with developers and SMEs to balance usability, performance, and technical feasibility.
 </li>
 <li>
 Act as a liaison between business, product owners, and technology teams to ensure seamless communication.
 </li>
 <li>
 Document requirements using standard templates and natural language for clarity and traceability.
 </li>
 <li>
 Lead UAT and validate system functionality for payment flows, account closure, and fee logic.
 </li>
 <li>
 Analyze financial data, journal entries, and reconciliations to support accounting closure processes.
 </li>
 <li>
 Design and optimize workflows to improve efficiency, compliance, and user experience.
 </li>
 <li>
 Develop SOPs, conduct training, and ensure accurate documentation throughout the product lifecycle.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent experience
 </li>
 <li>
 Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
 </li>
 <li>
 Strong written, verbal and collaboration skills
 </li>
 </ul>
 
 
 
 
 
 About Optimus
 
 
 
 Optimus is a next-generation SaaS reconciliation and data governance platform built for enterprises that demand accuracy, transparency, and compliance in financial operations. We process and reconcile billions of transactions across global banks, payment processors, and fintech platforms&mdash;enabling our customers to reduce risk, accelerate close cycles, and strengthen audit readiness.
 
 
 
 
 
 
 Website
 
 
 
 
 https://optimus.tech/
 
 
 
 
</div>

Tata Consultancy Services

<div>
 
 
 Greetings from TCS!!
 
 
 
 
 
 
 We are looking for Business Analyst - Payments candidate for multiple locations.
 
 
 
 
 
 
 Experience range
 
 : 6+ years
 
 
 
 Location
 
 : Pune / Hyderabad
 
 
 
 
 
 
 About the role:
 
 
 <ul>
 <li>
 Business Analyst serves a critical purpose as a bridge between our customers / users and the client engineering team that designs, develops, tests, and deploys client Payments systems.
 </li>
 <li>
 The Business Analyst is responsible for ensuring that the underlying needs of the business are unambiguously articulated and that project stakeholders reach a common detailed understanding of &ldquo;what&rdquo; will be delivered (generally agnostic of the detailed &ldquo;how&rdquo; it will be delivered).
 </li>
 <li>
 The Business Analyst is a key consultant to our stakeholders and works closely with SMEs to elicit, capture, analyze, consolidate, and communicate business and functional requirements.
 </li>
 <li>
 The Business Analyst equally works closely with the development teams to formulate and recommend end-to-end software product solutions.
 </li>
 </ul>
 
 
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Collaborate with business SMEs and stakeholders to produce detailed user requirements that concisely and unambiguously describe the details of the business problem to be resolved in a consistent manner.
 </li>
 <li>
 Analyze product requirements from a broad, and end-to-end, perspective; identify impacts to new / existing business processes, other Group Solutions, and other stakeholders / organizations (i.e., a cross-functional approach). This analysis includes coordinating specifications of non-functional requirements. (e.g., Deployment model, platform, operations, and infrastructure) from the stakeholders, the regional service centers, the development, and deployment groups.
 </li>
 <li>
 Work with product managers, solutions architects, and engineer leads to identify and fulfil functional documentation required to clearly and accurately express complex operations and end-to-end business requirements to the project. This includes mapping of business processes, and business use cases.
 </li>
 <li>
 Participate in post-implementation support of the pilot site deployment to understand the business experience and to feedback that experience to the product management team to improve the product.
 </li>
 <li>
 To be an extension of product management ensuring that the will and spirit of the originally envisioned project scope is carried out and not deviated from, while, at the same time, being able to work independently. Actively work and collaborate with senior stakeholders across Technology and Business Operations Contribute and lead best practices of Business Analysis competencies.
 </li>
 </ul>
 
 
 
 
 
 Candidate must have
 
 :
 
 <ul>
 <li>
 Extensive experience with banking systems with a focus on Payments Domain experience in Low Value Payments, High Value Payments, Cross Border Payments, and key regulations &amp; associated IT impacts, affecting the Payments market, such as Single Euro Payments Area (SEPA), Faster Payments, Payment Services Directive, etc.
 </li>
 <li>
 Experience of working on SWIFT MT, Faster Payments Services, CHAPS, BACS.
 </li>
 <li>
 Experience of having worked in ISO20022 implementations, Payment Processing &amp; post processing Operations.
 </li>
 <li>
 Hands-on experience in Messaging Schemas, and Message formats.
 </li>
 <li>
 Extensive experience in writing Requirements gathering, analysis &amp; documentation; and other IT BA competencies.
 </li>
 <li>
 Good written and oral communications - ability to create and present material according to targeted audience level.
 </li>
 <li>
 Strong skillsets on AGILE methodologies.
 </li>
 <li>
 Should be able to able to play catalyst role between business and IT.
 </li>
 <li>
 Good communication skills with ability to lead domain discussions with Customer.
 </li>
 </ul>
</div>

Business Analyst - Payments

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Business Analyst - Payments