analyst

eClerx

<div>Job Title: BPO Analyst &ndash; Call/Chat/Email Audit Process 
Job Summary:
We are looking for a detail-oriented and analytical BPO Analyst for the Call/Chat/Email Audit Process . The role involves monitoring and evaluating customer interactions across multiple communication channels to ensure quality, compliance, and excellent customer service . The ideal candidate will provide actionable feedback and recommend process improvements to enhance service efficiency.
Key Responsibilities:
&#9989; Quality Audits &amp; Compliance:
<ul><li>Monitor and assess call/chat/email interactions to ensure adherence to company policies, compliance standards, and quality guidelines.
</li><li>Identify service gaps, communication errors, and training needs to improve overall customer experience.
</li><li>Ensure agents follow data security, privacy policies, and regulatory guidelines in all customer interactions.
</li></ul>&#9989; Performance Evaluation:
<ul><li>Provide constructive feedback to agents and team leads to enhance service quality.
</li><li>Identify trends and recurring issues in customer interactions and recommend improvement strategies.
</li></ul>&#9989; Process Optimization &amp; Training Support:
<ul><li>Collaborate with team lead to suggest quality and coaching materials.
</li><li>Develop and implement best practices for handling customer interactions across voice, chat, and email.
</li><li>Work on process enhancements to improve efficiency, reduce errors, and enhance customer satisfaction.
</li></ul>Required Skills &amp; Qualifications:
 Education &amp; Experience:
Bachelor's degree in any field.
<ul><li> </li><li>Communication &amp; Attention to Detail:
</li><li>Excellent verbal and written communication skills.
</li><li>Strong problem-solving and analytical thinking abilities .
</li></ul>Ability to multitask, work in fast-paced environments , and adapt to evolving business needs</div>

Analyst

Cushman & Wakefield

<div>
 
 Job Title
 
 
 
 Analyst
 
 
 
 Job Description Summary
 
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Support team in raising invoices
 </li>
 <li>
 Create Opportunity codes
 </li>
 <li>
 Follow up on Weekly/ Monthly / Quarterly MIS
 </li>
 <li>
 Support team / other teams for any other additional work required.
 </li>
 <li>
 Support team with their travel bookings
 </li>
 <li>
 Train teams on various applications used for team administration
 </li>
 <li>
 Supporting team by managing entire process of vendor registration form and supporting them with the relevant documents in a timely manner.
 </li>
 <li>
 On monthly basis updating finance teams for Proof of delivery mail where invoices are raised on appointment. Also get updates on deferred revenue for Valuation and Team.
 </li>
 <li>
 Collating data for Pan India Write offs when required and sharing the same to finance with proper approvals (Service line Head's &amp; Legal approval)
 
 
 </li>
 </ul>
 INCO: &ldquo;Cushman &amp; Wakefield&rdquo;
</div>

HitroTech

Job SummaryWe are seeking a skilled Business Analyst to join our team. The successful candidate will be responsible for analysing business processes, identifying needs, and developing solutions to enhance efficiency and productivity.Responsibilities<ul><li>Collaborate with stakeholders to understand business requirements</li><li>Analyse data to provide valuable insights and recommendations</li><li>Create detailed documentation including business requirements, process flows, and user stories</li><li>Utilise tools such as POWER BI, Visio, Tableau, and SQL to extract and analyse data</li><li>Assist in project management activities to ensure successful project delivery</li><li>Conduct system testing and support user acceptance testing</li><li>Assist in database design and maintenance</li></ul>ExperienceThe ideal candidate should possess the following skills:<ul><li>Proficiency in SQL for data analysis</li><li>Expert in Power Bi.</li><li>Experience with SDLC methodologies</li><li>Knowledge of Python for data manipulation</li><li>Familiarity with Server environments</li><li>Ability to use Bash Unix shell for scripting tasks</li><li>Understanding of vaticinate techniques for predictive analysis</li><li>Strong background in Database design principles</li></ul>If you are a proactive individual with excellent analytical skills and a passion for driving business improvements, we encourage you to apply for this exciting Business Analyst opportunity.Job Types: Full-time, FresherWork Location: In person

Business Analyst/Data Analyst

Barclays

<div>Step into a role of Analyst, where you will take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations.
To thrive in this role, you&rsquo;ll need some previous experience in: 
Overall purpose of role:<ul><li>
Processing of inward /outward including Cross border transactions that are managed by Barclays corporate Operations. This includes all the payment scheme such as IMPS/NEFT/RTGS/NACH.</li><li>
Executive is responsible for the accurate error free and timely processing of day today payment transactions.</li><li>
To process transactions as per specified service level agreements adhering to internal and regulatory guidelines.</li></ul>
Key Accountabilities:<ul><li>
To perform operational duties in TAT prescribed by the bank with due diligence.</li><li>
Understanding of MS Excel and MS Word.</li><li>
Meticulous, fast learner and able to work with minimum supervision.</li><li>
Able to work independently in a fast-paced working environment.</li></ul>
Desirable skills sets:<ul><li>
Any AML stream related experience, preferably CDD (Client Onboarding).
</li><li>Should have interacted with Front office and RM teams via Phone daily.</li><li>
Should be flexible for any shifts.</li><li>
Should have worked on all Risk types and individually able to classify a risk of both individual and entity client types.</li><li>
Proficiency in spoken and written English is a must.</li></ul>
You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This position is based out of Pune.

Purpose of the role
To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.
Accountabilities<ul><li>
Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.</li><li>
Collaboration with teams across the bank to align and integrate operational processes.</li><li>
Identification of areas for improvement and providing recommendations in operational processes.</li><li>
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.</li><li>
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.</li><li>
Identification of industry trends and developments to implement best practice in banking operations.</li><li>
Participation in projects and initiatives to improve operational efficiency and effectiveness.</li></ul>
Analyst Expectations<ul><li>
To meet the needs of stakeholders/ customers through operational excellence and customer service</li><li>
Perform prescribed activities in a timely manner and to a high standard</li><li>
No people leadership roles at this grade.</li><li>
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.</li><li>
Identify escalation of policy breaches as required.</li><li>
Take responsibility for customer service and operational execution tasks.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.</li><li>
Work within well-defined procedures that may involve a variety of work routines.</li><li>
Demonstrate an understanding of the procedures.</li><li>
Evaluate and select the appropriate alternatives from defined options.</li><li>
Make judgements based on the analysis of factual information.</li><li>
Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.</li></ul>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</div>

<div>Job Description: Outbound Voice &ndash; Analyst
We are seeking motivated individuals to join our Outbound Voice Team as Technical Support Agents. In this role, you will be responsible for making outbound calls to customers who have reported technical issues with our products or services. Your primary objective will be to troubleshoot the reported problems and provide effective solutions to resolve them.
Key Responsibilities:
<div><ul><li>Make outbound calls to customers to address reported technical issues.
</li></ul><ul><li>Listen actively to customers' concerns and accurately diagnose the root cause of the problem.
</li></ul><ul><li>Provide clear and concise instructions to customers on troubleshooting steps.
</li></ul><ul><li>Guide customers through troubleshooting processes, ensuring they understand each step.
</li></ul><ul><li>Utilize various tools and resources to identify and resolve technical issues efficiently.
</li></ul><ul><li>Document all interactions and resolutions accurately in the customer database.
</li></ul><ul><li>Escalate unresolved issues to appropriate internal/external teams for further investigation.
</li></ul><ul><li>Follow up to ensure that their technical issues have been fully resolved and they are satisfied with the outcome.
</li></ul>Adhere to company policies and procedures at all times. 
<ul><li>
</li></ul></div>Requirements:
<div><ul><li>Excellent communication skills, both verbal and written.
</li></ul><ul><li>Strong problem-solving abilities and attention to detail.
</li></ul><ul><li>Ability to remain calm and patient when dealing with frustrated customers.
</li></ul><ul><li>Technical aptitude and ability to quickly learn and understand new technologies.
</li></ul><ul><li>Previous experience in a technical support or customer service role is preferred.
</li></ul><ul><li>Familiarity with CRM software and call center technology is a plus.
</li></ul>High school diploma or equivalent; additional technical certifications are a bonus. 
<ul><li>
</li></ul></div>Education: Bachelor's degree in any field is preferred.</div>

Riseup Group

Solutions &amp; Quality Associate Consultant (Entry Level)Job BriefAre you a highly driven analyst with 1-3 years of experience and a passion for crafting winning solutions? Join Impact's Solutions &amp; Quality (SQ) Department as an Associate Consultant. You will play a crucial role as the engine behind our proposal development, translating client needs into compelling technical and financial solutions. This is an excellent opportunity for a professional who is meticulously organized, fluent in both English and Arabic, and is ready to quickly progress in a strategic, client-facing support role.Key Responsibilities<ul><li>Proposal Generation: Create precise technical and financial proposals tailored to client needs, ensuring accuracy and alignment with our service offerings.</li><li>Research &amp; Development: Conduct research to support the development of new solutions across various service lines and departments.</li><li>Quality Initiative Support: Actively support and execute key quality initiatives across the entire organization to maintain high standards of service delivery.</li><li>Commercial Team Enablement: Work closely with the commercial team to provide them with the documentation and data needed to win new business.</li></ul>Candidate Profile: What Great Looks Looks LikeYou are an analytical powerhouse with exceptional command of data and presentation tools. You are a fast learner, able to quickly absorb information about new service lines and synthesize it into clear, persuasive documents. You have a meticulous eye for detail and thrive in a support role that requires high-level document production and bilingual communication.Key Competencies<ul><li>Bilingual Fluency: Fluent in both English &amp; Arabic.</li><li>Technical Proficiency: Excellent Power point &amp; Excel skills are non-negotiable for proposal and data work.</li><li>Detail Orientation: Unwavering commitment to accuracy in financial and technical content.</li><li>Solution-Oriented Research: Strong research skills to support new solution development.</li></ul>Requirements<ul><li>Experience: 1-3 years of professional experience.</li><li>Fluent English and Arabic is a MUST.</li><li>Education: University Degree.</li><li>Extra Points That Matter: Prior experience in Human Resources (HR) or a related consulting field is a plus.</li><li>Work Location: Onsite.</li></ul>Job Type: Full-time

Gridlines

<div>Company: Gridlines
Gridlines is a rapidly growing financial modelling consultancy practice. We are transforming the world of financial modelling, helping our clients to make complex
financial decisions quickly and with confidence.
We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.
We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.
Role:
We are seeking an experienced analyst that is passionate about financial modelling and driven by growth.
You will work with a team of modelling professionals to create, analyse and optimise complex financial models, ensuring they are robust and reliable.
Requirements
Operations:<ul>
<li>
Assist in the creation and optimization of comprehensive financial models to support strategic decision-making.</li>
<li>Develop and refine assumptions, parameters, and scenarios under the guidance of Consultants and Managers to ensure model robustness and reliability.</li>
<li>Perform sensitivity analysis and stress testing to validate model assumptions and outputs, aiding clients in making informed decisions.</li>
<li>Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.</li>
<li>Prepare comprehensive model documentation detailing assumptions, methodologies, and results.</li>
<li>Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.</li>
<li>Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.</li>
</ul>
People:<ul>
<li>
Collaborate closely with team members, learning and contributing to assignments.</li>
<li>Communicate model findings and insights effectively to clients and internal teams.</li>
<li>Simplify complex financial model issues to make them understandable for non-technical stakeholders.</li>
</ul>
Key Skills and Qualifications<ul>
<li>
We hire exceptional individuals who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
</li><li>[1-2] years of relevent experiencein a financial analysis role within a recognized advisory practice or large corporate setting.</li>
<li>A good appreciation of accounting concepts</li>
<li>An understanding of Project Finance concepts
</li><li>Strong analytical skills with a foundation in building and operating financial models using Excel.</li>
<li>Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.</li>
<li>Experience with the FAST financial modeling standard is desirable.</li>
</ul>
Benefits
A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
Significant opportunities for professional growth and development as we expand.
Access to cutting-edge financial modelling tools and resources.
Collaborative and supportive team culture</div>

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