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customer service advisor - arabic speaker (abu dhabi)

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customer service representative - emiratized role

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analyst kyc onboarding personal banking emiratized role

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Join the UAE&rsquo;s largest bank and one of the world&rsquo;s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting &amp; dynamic industry.
 
 
 
 Job Description
 
 
 
 
 JOB PURPOSE:
 
 
 
 Perform duties as required in the relevant bank policies and KYC department SOPs covering KYC review process.
 
 
 The candidate will perform independent reviews and approve KYC files at the time of client on-boarding, Trigger base &amp; KYC periodic reviews.
 
 
 The candidate will ensure that the KYC files are complete in terms of required KYC information / documentation in accordance with bank&rsquo;s policies / procedures and local regulatory expectations of the UAE Central Bank, insuring AML / CTF / Sanctions risks associated with the clients are appropriately identified, assessed and mitigated before a decision is taken to on board or retain bank clients and the Group CDD standards are adhered and enforced.
 
 
 Review/Assess/approve all cases where applicable.
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Handle the day to day KYC maker activity of reviewing KYC files and performing all required checks and controls to ensure completeness and readiness of the file for final review and approval
 
 
 <ul>
 <li>
 Conduct end to end KYC Due Diligence, for New to bank onboarding, trigger events or periodic reviews
 </li>
 <li>
 Verify account opening forms have been completed adequately and have been verified
 </li>
 <li>
 Conduct &amp; review name screening, due diligence and adverse media matches where applicable
 </li>
 <li>
 Review AML and Sanctions Questionnaires, if applicable
 </li>
 <li>
 Conduct &amp; review the appropriateness and completion of the Customer Risk Assessment where applicable
 </li>
 <li>
 Ensure appropriate checks and controls within the team to ensure files are processed correctly
 </li>
 <li>
 Manage the book of work to ensure all High Risk Entity files are completed timely
 </li>
 <li>
 Escalation of Name screening hits to appropriate advisory teams within compliance and Fraud
 </li>
 <li>
 Ensure compliance with UAE Central Bank regulations and FAB bank policies/ procedures related to CDD, AML/CTF, PEP &amp; Sanctions
 </li>
 <li>
 Ensure CDD information/documentation is complete in line with bank policies / procedures &amp; local regulatory requirements
 </li>
 <li>
 Follow GCDD, departmental SOPs &amp; relevant checklist &amp; process notes
 </li>
 <li>
 Ensure adherence to all internal policies / procedures and external regulatory requirements at all times
 </li>
 <li>
 On need basis support AVP, VP KYC &amp; onboarding to discuss process related issues/challenges and take necessary action where applicable
 </li>
 <li>
 Support the unit in appropriate need base trainings to Offshore team and business segments where appropriate
 </li>
 <li>
 Prioritization &ndash; maintain the discipline in partnership with the local business. Communicate consistency to internal and external stakeholders to ensure that the KYC cases are accepted through the approved channels and expectations are managed appropriately
 </li>
 <li>
 Follow defined RCSA and identify KRIs (wherever applicable)
 </li>
 <li>
 Perform independent analysis, review and approve cases where applicable
 </li>
 <li>
 Perform independent end to end review/analysis and approval for all GPB cases onboarding, TB and PR
 
 
 </li>
 </ul>
 
 Relationship Management
 
 
 
 <ul>
 <li>
 Develop and manage positive working relationships with all stakeholders across business lines and supporting functions
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders.
 </li>
 <li>
 Efficient coordination with key stakeholders to get the job done in timely manner.
 
 
 </li>
 </ul>
 
 MI Reporting
 
 
 
 <ul>
 <li>
 Ensure all departmental trackers are timely maintained.
 </li>
 <li>
 Preparation of KYC reviews/process related presentations and dashboards on ad-hoc basis.
 </li>
 <li>
 Interact with stakeholders and help the KYC teams achieve KPI&rsquo;s.
 
 
 </li>
 </ul>
 
 Generic
 
 
 
 <ul>
 <li>
 Manage ADHOC &amp; administrative activities as deemed appropriate and assigned by line managers.
 </li>
 <li>
 Develop and manage positive working relationships with all stakeholders across business lines and supporting functions including HO KYC, Business (RMs),
 </li>
 <li>
 Support line manager, and other teams within Risk &amp; Controls through providing timely assistance and solutions, on need basis.
 </li>
 <li>
 Resolve conflicts and provide effective solutions to the stakeholders.
 </li>
 <li>
 Efficient coordination with key stakeholders to get the job done in timely manner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher in Management, Banking, Finance, preferably with certification in Compliance, KYC/AML/CFT, Financial Crime or Risk Management
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 Minimum of 1-2 years of experience in a reputed Bank
 </li>
 <li>
 At least 1 year technical experience across various aspects of Regulatory and Financial Crime Compliance (e.g. local and international requirements, FATCA, CRS, GDPR, AML, KYC, etc.)
 </li>
 <li>
 Internal Audit experience and Compliance Assurance background would be considered an asset.
 </li>
 <li>
 Pro-active and business oriented with proven ability to prioritize, manage conflicting demands and ability to assess.
 </li>
 </ul>
</div>

Analyst - KYC & Onboarding - Personal Banking (Emiratized role)

Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB) Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB)Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities Job Description To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues Specific Job Accountability Provide excellent customer service by attending to incoming calls within the quality guidelines Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process Recommend potential products or services to management by collecting customer information and analyzing customer needs Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations Attend to special tasks assigned by team leader and Managers Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks Authorised to take decisions as per the approved authorization matrix Qualifications Minimum Qualifications: High School Minimum Experience 0 - 2 years relevant experience in banking sector Knowledge, Skills, And Attributes Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills Excellent communication skill in English & Arabic Seniority level <ul><li> Seniority level Not Applicable</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Banking</li></ul>Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x Sign in to set job alerts for "Customer Service Representative" roles. 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Customer Service Representative - Emiratized Role

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Deeplight

<div>DeepLight AI is a specialist AI and data consultancy with extensive experience implementing intelligent enterprise systems across multiple industries, with particular depth in financial services and banking. Our team combines deep expertise in data science, statistical modeling, AI/ML technologies, workflow automation, and systems integration with a practical understanding of complex business operations.
The Core Banking Project Manager is responsible for overseeing core banking projects from inception to deployment.
The role is responsible for the full lifecycle of the project, using hybrid methodologies, and must ensure delivery is aligned with strategic business goals of the organisation. The role works closely with cross-functional teams to deliver high-impact transformation projects The role combines strong technical understanding with exceptional project management skills and business acumen and requires deep domain and technical awareness to successfully navigate the system's complexity.. The Core banking PM role is centered on managing the implementation, transformation, or upgrade of the bank's central IT systems, which are critical to all operations.
As the Core Banking Project Manager, your responsibilities will include;
<ul><li>Developing and managing comprehensive project plans, defining scope, objectives, deliverables, and milestones. This includes setting deadlines, managing the budget, and ensuring effective resource allocation.</li><li>
Proactively identifying potential risks and issues (RAID - Risks, Assumptions, Issues, Dependencies) specific to the banking domain (e.g., data loss, security breaches, compliance failure) and prepare detailed mitigation strategies.</li><li>
Managing communication and expectations across a diverse, complex stakeholder group, including:</li><li>
Executive Sponsors and Bank Management</li><li>
Business Analysts and End Users</li><li>
IT Teams, Architects, and Technical Leads</li><li>
External Vendors
</li><li>Monitoring and reporting project status, risks, and performance metrics to management. Ensure comprehensive documentation is maintained for auditability and governance.</li><li>
Regulatory Compliance: ensuring the project design and implementation (including data integrity, security, and process flows) adhere strictly to local and international financial regulations (e.g., AML, KYC, FATCA, Basel III).
</li><li>Coordinating the complex process of data migration, ensuring data integrity and zero information loss during the transition.</li><li>
Establish clear migration pathways and contingency plans to prevent service disruptions.</li><li>
Manage the interfaces and system integration with surrounding applications (e.g., wealth management, loan systems, digital channels).</li><li>
Manage the relationship and contracts with the Core Banking System vendor, tracking their tasks, deliverables, and commitment to the project's success.</li><li>
An understanding of the banking IT world, system design, databases (SQL), and API management (REST, SOAP) to effectively liaise with technical leads and investigate system logs or queries when necessary.</li></ul>
Requirements
As the Core Banking Project Manager, we need you to be;<ul><li>
Proficient in project management methodologies like Agile, Scrum, PMP, or PRINCE II.</li><li>
Significant demonstrable experience working within financial services</li></ul>
As well as having;<ul><li>
Experience managing large teams through Change.</li><li>
Experience preventing data mapping errors and maintaining data quality across historical and customer data.</li><li>
Significant demonstrable experience managing and controlling changes to the project's scope, as mid-project changes can severely impact budget and timelines.</li><li>
Strong leadership to guide cross-functional teams (IT, Legal, Operations, Business) and clear, frequent communication to senior stakeholders.</li><li>
A solid knowledge of banking products, processes, and the strategic rationale for the core banking change.</li><li>
The ability to identify bottlenecks, troubleshoot issues in a high-stakes environment, and make quick, informed decisions to maintain business continuity.</li><li>
Knowledge and understanding of how core banking transactions are performed</li><li>
Understanding and experience of working within the SDLC framework</li></ul>
Benefits
Benefits &amp; Growth Opportunities:<ul><li>Competitive salary and performance bonuses</li><li>Comprehensive health insurance</li><li>Professional development and certification support</li><li>Opportunity to work on cutting-edge AI projects</li><li>Flexible working arrangements</li><li>Career advancement opportunities in a rapidly growing AI company</li></ul>
This position offers a unique opportunity to shape the future of AI implementation while working with a talented team of professionals at the forefront of technological innovation. The successful candidate will play a crucial role in driving our company's success in delivering transformative AI solutions to our clients.</div>

Core Banking Project Manager

Abu Dhabi Commercial Bank

<div>
 
 
 Digital Senior Product Owner
 
 
 
 
 
 Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
 
 
 
 
 
 About the business area
 
 
 
 
 
 The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari&rsquo;ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 
 
 
 In this role, your key responsibilities include
 
 :
 
 
 
 
 
 <ul>
 <li>
 Digital product Development and Implementation- Identify opportunities for enhancement and innovation across digital channels (internet, mobile, tablet, SMS, wearable, digital TV) to broaden service offerings and elevate Digital Channel services in alignment with business goals.
 </li>
 <li>
 Digital product Usage and Reporting- Plan and coordinate onboarding, usage, and migration initiatives for assigned digital products, ensuring a seamless customer experience and prompt resolution of service issues to protect the bank&rsquo;s reputation. Monitor and analyze product usage metrics and revenue-related KPIs to assess adoption, identify trends, and support data-driven enhancements. Collaborate with analytics, operations, and customer service teams to ensure accurate reporting, timely issue escalation, and continuous improvement of digital product performance.
 </li>
 <li>
 Quality Certification, Audit and Compliance- Ensure that all services meet regulatory requirements such as ISO 9001 certification for internet banking/mobile Banking and product development.
 </li>
 <li>
 People Management- Manage self and team in line with ADCB&rsquo;s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
 </li>
 <li>
 Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
 </li>
 <li>
 Continuous Improvement- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank&rsquo;s standards.
 </li>
 <li>
 Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank&rsquo;s required levels of service in all internal and external customer interactions.
 </li>
 </ul>
 
 
 
 
 The ideal candidate should have the following experience
 
 
 <ul>
 <li>
 At least 6 years of experience in delivering projects in alternate delivery channels within a Bank
 </li>
 <li>
 Bachelor&rsquo;s Degree in relevant specialization
 </li>
 <li>
 Project Management Prince II or Project Management Institute (PMI) or Agile (or equivalent) Certification
 </li>
 <li>
 Knowledge of web channels and mobile technologies
 </li>
 <li>
 Planning, analytical and time management skills
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 
 Competitive Salary
 
 : The indicative pay range for this role is AED
 
 45,000 &ndash; AED 55,000
 
 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
 </li>
 <li>
 
 Comprehensive Benefits Package
 
 : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
 </li>
 <li>
 
 Flexible and Remote Working Options
 
 : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
 </li>
 <li>
 
 Learning and Development Opportunities
 
 : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
 </li>
 </ul>
 
 
 
 At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
 
 
 
</div>

Digital Senior Product Owner - CRM

<div>DeepLight AI is a specialist AI and data consultancy with extensive experience implementing intelligent enterprise systems across multiple industries, with particular depth in financial services and banking. Our team combines deep expertise in data science, statistical modeling, AI/ML technologies, workflow automation, and systems integration with a practical understanding of complex business operations.
The Payment Transformation and Compliance Project Manager focusses on modernising payment systems while ensuring strict adherence to rapidly evolving financial regulations. The role combines the demands of a complex technology transformation with the critical, high-stakes requirements of regulatory compliance. The PM manages projects which align with the bank's payments infrastructure and simultaneously ensure regulatory adherence throughout the lifecycle.
The role has a dual focus: driving transformation to deliver seamless, omnichannel, and intelligent end-to-end servicing experiences, and ensuring compliance by continuously adhering to all regulatory expectations and compliance frameworks. The role oversees the modernisation of the bank's Payments infrastructure, API integration, and core banking systems, whilst simultaneously enforcing regulatory adherence, auditability, and a strong change control process.
On the Technology front, the PM will manage the delivery of future-ready solutions using common project tools like Jira and Confluence, with a focus on compliance projects, not limited to PSD2, AML/CFT policies, and PCI DSS. 
As the Project Manager, you must maintain project rigor while dealing with technical complexity and a broad stakeholder base and your responsibilities will include; 
<ul><li>Project Planning and Governance:</li><li>
Developing and managing comprehensive project plans, defining scope, schedule, resourcing, dependencies, and budget.</li><li>
Establishing robust governance and control in line with the bank's business transformation framework.</li><li>
Monitoring and reporting progress, risks, and issues to the program management and Steering Committees.</li><li>
Risk Management:</li><li>
Proactively assessing and managing risks, specifically mitigating potential roadblocks related to compliance missteps or data security issues.</li><li>
Ensuring all projects are managed to an acceptable level of risk by balancing scope, time, cost, and quality.</li><li>
Stakeholder &amp; Vendor Management:</li><li>
Leading and influencing cross-functional teams.</li><li>
Building strong relationships with senior stakeholders of the organisation.</li><li>
Coordinating with Business Technology and vendors to ensure high-quality and timely execution.</li></ul>
Requirements
As the Payment Transformation and Compliance AI Project Manager you will:<ul><li>
Be proficient in project management methodologies like Agile, Scrum, PMP, or PRINCE II.</li><li>
Possess significant demonstrable experience working within financial services; and;</li><li>
Have significant experience and knowledge within banking compliance</li></ul>
As well as the above, we need you to have:<ul><li>
Exceptional communication skills</li><li>
Significant demonstrable experience working with Senior stakeholders</li><li>
Significant demonstrable experience in retail banking compliance</li><li>
Experience managing large teams through Change.</li><li>
Deep knowledge of payment systems and technologies, including global, retail, and wholesale networks (SWIFT, SEPA, Instant Payments).</li><li>
Strong familiarity with specific regulatory programs relevant to payments (e.g., PSD2, AML, KYC).</li></ul><ul>
<li>A robust understanding of the ISO 20022 message formats and their industry integration is a highly valued qualification.</li>
<li>Experience preventing data mapping errors and maintaining data quality across historical and customer data.</li>
<li>Significant demonstrable experience managing and controlling changes to the project's scope, as mid-project changes can severely impact budget and timelines.</li><li>
Strong leadership to guide cross-functional teams (IT, Legal, Operations, Business) and clear, frequent communication to senior stakeholders.</li><li>
A solid knowledge of banking products, processes, and the strategic rationale for the core banking change.</li><li>
The ability to identify bottlenecks, troubleshoot issues in a high-stakes environment, and make quick, informed decisions to maintain business continuity.</li></ul>
Benefits
Benefits &amp; Growth Opportunities:<ul><li>Competitive salary and performance bonuses</li><li>Comprehensive health insurance</li><li>Professional development and certification support</li><li>Opportunity to work on cutting-edge AI projects</li><li>Flexible working arrangements</li><li>Career advancement opportunities in a rapidly growing AI company</li></ul>
This position offers a unique opportunity to shape the future of AI implementation while working with a talented team of professionals at the forefront of technological innovation. The successful candidate will play a crucial role in driving our company's success in delivering transformative AI solutions to our clients.</div>

Payment Transformation and Compliance AI Project Manager

Wio Bank

<div>
 
 About this role:
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 We&rsquo;re looking for recent graduates to join our Operational Risk team. As an ORM Analyst you will support the identification, assessment, monitoring, and reporting of operational risks across the bank&rsquo;s digital platforms and processes. You will work closely with business units, technology teams, and control functions to embed risk awareness and strengthen the bank&rsquo;s operational resilience in line with UAE Central Bank (CBUAE) regulations and best practices.
 
 
 
 What you&rsquo;ll be responsible for:
 
 
 
 <ul>
 <li>
 Support the execution of Risk &amp; Control Self-Assessments (RCSAs) across business units and digital processes.
 </li>
 <li>
 Assist in monitoring and reporting Key Risk Indicators (KRIs) and loss events to identify emerging risks.
 </li>
 <li>
 Contribute to incident logging, initial analysis, and follow-up tracking under supervision.
 </li>
 <li>
 Participate in control testing and validation exercises to ensure adequacy and effectiveness.
 </li>
 <li>
 Support the maintenance of the Operational Risk Register and related documentation.
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 Collaborate with IT, Cybersecurity, Compliance, and Internal Audit teams to ensure integrated risk coverage.
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 Prepare presentations and dashboards for risk committees and senior management reporting.
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 Engage in training, simulations, and risk culture initiatives to promote organization-wide awareness.
 
 
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 What are we looking for?
 
 
 
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 <li>
 Recent UAE National graduate (Business, Finance, Risk, Data/Analytics, or related field).
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 Strong analytical and problem-solving skills.
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 Excellent written and verbal communication skills in English.
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 High attention to detail and ability to manage multiple tasks in a fast-paced environment
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 Good communication and teamwork skills.
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 Curious, proactive, and eager to learn.
 
 
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 </ul>
 
 What is in it for you?
 
 
 
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 <li>
 Being part of a leading one-of-a-kind financial platform that is revolutionizing the banking industry in MENA region.
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 Joining a highly performance driven culture.
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 Peering with talented colleagues coming from top-tier fintech companies from all over the world.
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 Work-life balance is important to us so you would have 28 working days holidays + up to 14 national holidays per year.
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 Additional perks such as top private health &amp; life insurance, flexible working hours, hybrid work policy, and many more to come!
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 Working in an international environment, with employees from over 50 different nationalities.
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 </ul>
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Operational Risk Associate - (UAE National)

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