analytics analyst

BrainWorks

<div>
 
 
 Sales Analytics Analyst
 
 
 
 
 LOCATION: Newport Beach, CA
 
 
 
 
 WORK LOCATION: Hybrid &ndash; Onsite 2-3 days per week
 
 
 
 
 JOB TYPE: Full-Time, Direct Hire
 
 
 
 
 SALARY: DOE!
 
 
 
 
 
 
 
 Overview
 
 
 
 BrainWorks is currently seeking a
 
 Sales Analytics Analyst
 
 with strong lead generation experience for a direct hire opportunity in the Newport Beach area. This role will support a fast-growing, data-driven marketing services firm to drive insights and strategy across multiple campaigns. It is a mission-critical position for a proactive, client-facing analyst who thrives in fast-paced, performance-driven environments and can bridge data analytics with business impact.
 
 
 The Sales Analytics Analyst will join a high-performing Analytics and FP&amp;A team, reporting to the Senior Director of FP&amp;A. This role plays a key part in evaluating the quality of leads, determining their impact on marketing costs, and helping clients optimize performance through daily data reporting and actionable insights. The position requires strong analytical acumen, exceptional communication skills, and the ability to manage large datasets across multiple departments and stakeholders.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead Generation &amp; Campaign Analytics
 </li>
 <li>
 Analyze quality metrics within a lead generation sales model, where lead quality directly impacts marketing cost and ROI.
 </li>
 <li>
 Serve as the lead for financial and operational reporting across multiple campaigns and clients.
 </li>
 <li>
 Manage daily performance dashboards, support client communications, and identify trends to optimize campaign effectiveness.
 </li>
 <li>
 Data Modeling &amp; Reporting
 </li>
 <li>
 Build and manage complex models in Excel and Tableau (used for 80% of reporting).
 </li>
 <li>
 Create and maintain dashboards using Tableau with advanced calculations (including LODs and calculated fields).
 </li>
 <li>
 Validate, troubleshoot, and analyze large data sets from Salesforce and other sources to ensure reporting accuracy.
 </li>
 <li>
 Client-Facing Strategy
 </li>
 <li>
 Collaborate with internal teams and clients to evaluate campaign performance and recommend data-driven improvements.
 </li>
 <li>
 Deliver concise, actionable insights to clients, executives, and cross-functional stakeholders.
 </li>
 <li>
 Manage reporting expectations and quality metrics across a range of lead-based programs.
 </li>
 <li>
 Process Improvement &amp; Operations
 </li>
 <li>
 Oversee and enhance the commissions process; ensure accuracy and resolve discrepancies.
 </li>
 <li>
 Identify and implement new opportunities for reporting, automation, and process efficiency.
 </li>
 <li>
 Help define operational and financial goals in collaboration with leadership and clients.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 6+ years of experience in analytics, FP&amp;A, business intelligence, or lead generation environments.
 </li>
 <li>
 Expertise in Tableau Desktop (strong proficiency in LOD expressions and calculated fields required).
 </li>
 <li>
 Advanced Excel modeling skills for forecasts, P&amp;Ls, compensation structures, and scenario planning.
 </li>
 <li>
 Proven experience working with complex, large-scale data environments (tens of thousands to millions of rows).
 </li>
 <li>
 Excellent communication and presentation skills; comfortable engaging directly with clients and executives.
 </li>
 <li>
 Bachelor&rsquo;s Degree in Business, Finance, Economics, or related discipline.
 </li>
 <li>
 High attention to detail, critical thinking, and a bias toward action and ownership.
 </li>
 </ul>
 
 
 
 
 
 IDEAL CANDIDATE PROFILE
 
 
 <ul>
 <li>
 Operates in the &ldquo;middle sweet spot&rdquo; between financial modeling and technical data engineering&mdash;able to generate insights, build metrics, and deliver recommendations without needing deep back-end engineering skills.
 </li>
 <li>
 Highly analytical and naturally curious, with strong commercial intuition.
 </li>
 <li>
 Personable, well-spoken, and proactive&mdash;comfortable in a service-oriented, client-facing setting.
 </li>
 <li>
 Able to handle daily reporting demands and strategic discussions with executive stakeholders.
 </li>
 </ul>
 
 
 
 
 In alignment with California&rsquo;s pay transparency and fair hiring practices, the target annual base salary range for this position is $110,000 &ndash; $135,000. The final compensation will be determined based on several factors, including (but not limited to) relevant experience, skills, qualifications, and work location.
 
 
 
 
 
 This position is also eligible for a comprehensive benefits package provided by the hiring employer, which may include medical, dental, vision, 401(k), paid time off, and other employee programs.
 
 
 
 
 
 We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
 
</div>

Sales Analytics Analyst

Delta Dental

<div>Are you passionate about using HR technology, data, and analytics to support efficiency and enhance the employee experience? We are seeking an HRIS &amp; Analytics Analyst responsible for maintaining the accuracy of our HR systems and providing reports and insights that inform decision-making. This role requires a blend of technical curiosity and analytical skills to ensure data integrity, generate clear reports, and support HR operations through data-driven solutions.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza believe everyone deserves good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do &ndash; for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $60,435 &ndash; $84,533, and for Eastern Washington varies between $56,145 &ndash; $78,532. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza, intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

HRIS Management &amp; System Configuration
<ul>
<li>Maintain and update HRIS data, workflows, and configurations to support day-to-day HR operations and evolving business needs.</li>
<li>Assist with HR Tech (HRIS, LMS, LinkedIn Learning) integrations to ensure accurate data flow between payroll, benefits, and talent management systems.</li>
<li>Serve as the first point of contact for HRIS-related questions, system troubleshooting, and issue resolution.</li>
<li>Test and document system enhancements, upgrades, and process changes to ensure smooth rollouts with minimal disruption.</li>
<li>Identify opportunities for automation and process improvements, escalating recommendations to senior team members as appropriate.</li>
<li>Document configurations, workflows, and procedures to support knowledge sharing and system continuity.</li>
<li>Assist with Learning Management System (LMS) maintenance and ensure data integrity.</li>
<li>Provide support for HR data entry and respond to general HR inquiries in the Workforce Solutions inbox as needed.</li>
</ul>
HR Data Management &amp; Analytics
<ul>
<li>Prepare and analyze HR data to identify patterns, variances, and insights that support workforce planning, retention, and engagement.</li>
<li>Build and maintain dashboards and recurring reports, ensuring accuracy and timely delivery to HR and business stakeholders.</li>
<li>Conduct data audits and validations to maintain data integrity, accuracy, and compliance with HR policies and procedures.</li>
<li>Support HR team members and managers by providing guidance on using reporting tools and understanding data outputs.</li>
</ul>
The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.
<ul>
<li> 2&ndash;4 years of experience in HR analytics, HRIS support, or related HR technology roles.</li>
<li> Working knowledge of HRIS platforms (Dayforce, UKG, Workday etc.)</li>
<li> Proficiency with HR reporting tools and strong Excel skills (pivots, lookups, formulas).</li>
<li> Familiarity with HR processes, compliance requirements, and data privacy practices.</li>
<li> Strong analytical and problem-solving skills, with the ability to translate data findings into clear insights for HR and business partners.</li>
<li> Ability to prioritize tasks and manage deadlines in a fast-paced environment.</li>
<li> Detail-oriented approach with commitment to data accuracy and quality checks.</li>
<li> Strong customer service skills to support HR and employee inquiries in a professional and timely manner.</li>
<li> Exposure to HR system integrations, APIs, or vendor collaboration is a plus.</li>
<li> Experience with data visualization tools (Power BI, Tableau) is a plus.</li>
<li> Experience developing clear process documentation and workflow guides to support system training, user adoption, and process alignment across teams.</li>
</ul>
Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

HRIS & Analytics Analyst

Kenvue

<div><div><div><div><div><div><div><div>Kenvue is currently recruiting for a:</div></div></div></div></div></div></div>
RGM Advanced Analytics Analyst
What we do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we&rsquo;re the house of iconic brands - including NEUTROGENA&reg;, AVEENO&reg;, TYLENOL&reg;, LISTERINE&reg;, JOHNSON&rsquo;S&reg; and BAND-AID&reg; that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage &ndash; and have brilliant opportunities waiting for you! Join us in shaping our future&ndash;and yours.
Role reports to:
EMEA &amp; Global RGM Sr Director
Location:
Asia Pacific, India, Karnataka, Bangalore
Work Location:
Hybrid
What you will do
RGM is a business-critical capability, and it is being strengthened across Kenvue through our RGM leads.
One of the keys of success for RGM is SCALABILITY of the solutions. For this reason, we are building in the Global Capability Center (GCC) a cell specialized in Revenue Management solutions (RGM Cell). This cell will focus initially on Trade Promotional Optimization (TPO) and its role is to leverage and improve on existing TPO methodologies and ensure they are scalable across markets and categories. For this we will count with support from the T&amp;D organization, and a business resource which will act as liaison with the business counterparts
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.</div>

RGM Advanced Analytics Analyst

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
The Spec Analytics Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. 
 
Responsibilities:<ul><li>
Incumbents work with large and complex data sets (both internal and external data) to evaluate, recommend, and support the implementation of business strategies</li><li>
Identifies and compiles data sets using a variety of tools (e.g. SQL, Access) to help predict, improve, and measure the success of key business to business outcomes</li><li>
Responsible for documenting data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include utilizing statistical models / algorithms and data visualization techniques</li><li>
Incumbents in this role may often be referred to as Data Scientists</li><li>
Specialization in marketing, risk, digital and AML fields possible</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
3-5 years relevant experience</li><li>
Have the ability to retrieve and manipulation data</li><li>
Possess analytic ability and problem solving skills</li><li>
Working experience in a quantitative field</li><li>
Excellent communication and interpersonal skills, be organized, detail oriented, and adaptive to matrix work environment</li><li>
Ability to build partnerships with cross-functional teams</li></ul> 
Education:<ul><li>
Bachelors/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Decision Management
-
Job Family:
Specialized Analytics (Data Science/Computational Statistics)
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Spec Analytics Analyst - C10 - Bangalore

Hunter Douglas

<div><div>Hunter Douglas is the world&rsquo;s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we&rsquo;ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What&rsquo;s yours?</div>
Position Overview

We are seeking a strategic, detail-oriented, and results-driven Support Analytics Analyst to support business intelligence and analytics efforts across Finance, Human Resources, and Customer Support functions. This individual contributor role will play a key part in transforming data into meaningful insights that enhance decision-making, operational efficiency, and organizational alignment.

The ideal candidate is highly skilled in Power BI, fluent in SQL and Excel, and experienced in creating reporting tools and dashboards that help stakeholders understand performance, identify trends, and drive improvements. They are curious, analytical, and passionate about enabling data-driven decisions through clarity and collaboration.

What you'll do
<ul>
<li>Deliver Business Insights: Translate complex, large-scale data into clear insights and actionable recommendations that support revenue, profitability, and strategic goals.</li>
<li>Dashboard &amp; Reporting Development: Design, build, and govern automated dashboards and reporting tools using Power BI, SQL, and Excel to enable effective decision-making.</li>
<li>Performance Monitoring &amp; KPI Tracking: Support the development and tracking of key performance indicators (KPIs); provide insights to benchmark performance and drive accountability across functional teams.</li>
<li>Data Management &amp; Integration: Extract, clean, and analyze data using tools such as Google BigQuery and Excel; partner with IT and data engineering teams to ensure data quality, model performance, and scalable infrastructure.</li>
<li>Cross-Functional Collaboration: Partner with stakeholders across Finance, HR, Customer Support, and internal BI teams to understand business needs and provide analytic support for planning, reporting, and process improvement initiatives.</li>
<li>Problem Solving &amp; Root Cause Analysis: Analyze data to identify operational issues or improvement areas; conduct root cause analysis and risk assessments to inform solutions.</li>
<li>Communication &amp; Data Storytelling: Document and communicate data findings clearly, translating technical insights into accessible, non-technical language for business stakeholders.</li>
<li>Enablement &amp; Governance: Promote data literacy and self-service BI across the organization, ensuring reporting processes are accurate, timely, and aligned with business needs.</li>
<li>All other duties as assigned</li>
</ul>
Who you are
<ul>
<li>Bachelor&rsquo;s degree in finance, information systems, mathematics, business analytics, or a related quantitative field</li>
<li>2+ years of experience in analytics, reporting, or business intelligence roles</li>
<li>Advanced proficiency in Power BI, including DAX, Power Query (M), and dashboard design</li>
<li>Solid knowledge of SQL and Excel with experience querying large datasets</li>
<li>Experience working with data from HR, Finance, or Customer Support systems is a plus</li>
<li>Proven ability to synthesize data into compelling stories and business cases</li>
<li>Strong communication and presentation skills, with a collaborative, growth-led and business-partnering mindset</li>
<li>Strong communication skills, with the ability to explain data and analysis clearly to both technical and non-technical stakeholders</li>
<li>Detail &amp; results-oriented, with the ability to manage multiple priorities in a fast-paced, matrixed environment</li></ul> 


What's in it for you
<ul>
<li>Annual base salary range: $95,000 - $100,000</li>
<li>Bonus target range: 20%</li>
<li>Generous benefits package including medical, dental, vision, life, disability</li>
<li>A company culture that prioritizes internal development and professional growth</li>
<li>Time off with pay</li>
<li>401(k) plan with a degree of employer matching</li>
<li>Paid parental leave</li>
<li>Wellness programs and product discounts</li>
</ul>
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate&rsquo;s education, experience, skills and potential. 
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

#LI-VA1

#LI-hybrid<div>
By submitting your application below, you are providing your prior consent to receive SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. You can cancel the SMS service at any time. Just text &ldquo;STOP&rdquo; to any of our texts to unsubscribe. Message &amp; data rates may apply. Message frequency may vary. If you have any questions regarding privacy, please read our privacy policy, https://www.hunterdouglas.com/privacy-policy or terms of use https://www.hunterdouglas.com/terms-of-use</div></div>

Sr. Support Analytics Analyst

<div>Join Teleperformance &ndash; Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Responsible for performing general analytics and statistical modeling on existing data sets in various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Financial Services, Scientific Research, etc.). Activities include: defining data requirements, data collection, processing, cleaning, analysis, modeling and visualization. Examines and identifies data patterns and trends to help answer business questions and improve decision making. Provides inputs for complex Data Science and Big Data Mining projects. Identifies areas to increase efficiency and automation of data analysis processes. 
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.
Be One of Our People: 
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation: 
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</div>

Data Analytics Analyst I

National Debt Relief

<div>Overview:
<div>
National Debt Relief is seeking a detail-oriented and insights-driven CX &amp; Digital Analytics Senior Analyst to support the measurement and optimization of our end-to-end digital customer experience. This role sits at the intersection of data, technology, and customer experience, helping to ensure we collect, analyze, and activate data across web, mobile, chat, and support channels.</div><div></div><div> 
As a Senior Analyst, you will work closely with Product, Marketing, Engineering, and Client Experience teams to deliver reporting, uncover trends, and generate actionable insights that improve customer journeys, increase conversion rates, and enhance satisfaction.</div> 
<div></div>
Responsibilities:
<div>
Essential Duties/Responsibilities:</div><ul><li>
Support the design and execution of CX and digital analytics strategy, including measurement planning, tagging frameworks, and KPI development.</li><li>
Assist with the implementation and QA of digital tracking via Google Tag Manager, Adobe Launch, or Tealium</li><li>
Collaborate with product, CX, and marketing teams to capture data requirements and ensure accurate event tracking.</li><li>
Analyze funnel performance, engagement metrics, and client satisfaction signals across digital and assisted channels.</li><li>
Develop and maintain dashboards in tools like Sigma, Tableau, or Power BI to deliver real-time insights to stakeholders.</li><li>
Use GA4, Adobe Analytics, and SQL to identify CX friction points and recommend UX or process improvements.</li><li>
Contribute to the analysis of digital test-and-learn efforts (A/B or multivariate) to quantify impact and optimize experiences.</li><li>
Collaborate with data engineering to ensure digital data flows into Snowflake or enterprise platforms for unified analytics.</li><li>
Stay ahead of digital analytics trends, data privacy regulations (GDPR, CCPA), and evolving best practices in customer experience measurement.</li></ul>
Qualifications:

Education/Experience:<ul><li>
Bachelor&rsquo;s degree preferred</li><li>
5 years in digital, product, CX, or marketing analytics</li><li>
Strong SQL skills (Snowflake preferred) and comfort with data modeling and manipulation.</li><li>
Hands-on experience with GA4, Adobe Analytics, Mixpanel, or similar platforms.</li><li>
Familiarity with tag management systems such as GTM, Adobe Launch, or Tealium.</li><li>
Experience with CX optimization, funnel performance tracking, and self-service channel performance.</li><li>
Familiarity with A/B testing frameworks and experimentation design.</li><li>
Experience with visualization and dashboarding tools like Tableau, Sigma, Looker, or Power BI.</li><li>
Ability to communicate complex data clearly and drive action across technical and non-technical teams.</li></ul>
Required Skills/Abilities:<ul><li>
Experience in financial services or fintech, especially client onboarding or customer support journeys.</li><li>
Familiarity with server-side tracking, CDPs (e.g., Segment, mParticle), or customer data governance frameworks.</li><li>
Background in digital attribution modeling, journey analytics, and lifecycle measurement.</li><li>
Experience with Python, BigQuery ML, or Airflow is a plus.</li><li>
Strong documentation habits &mdash; including tracking specs, SQL templates, and dashboard standards.</li></ul>
Customer-facing positions only:<ul><li>
Clearly explain details about the company's debt settlement program to current clients.</li><li>
Recall details of calls with clients and to record those details accurately in Salesforce.</li><li>
De-escalate stressful situations.</li><li>
Support and de-escalate vulnerable and sometimes difficult clients.</li></ul><div>
National Debt Relief Role Qualifications:</div><ul><li>
Computer competency and ability to work with a computer.</li><li>
Prioritize multiple tasks and projects simultaneously.</li><li>
Exceptional written and verbal communication skills.</li><li>
Punctuality expected, ready to report to work on a consistent basis.</li><li>
Attain and maintain high performance expectations on a monthly basis.</li><li>
Work in a fast-paced, high-volume setting.</li><li>
Use and navigate multiple computer systems with exceptional multi-tasking skills.</li><li>
Remain calm and professional during difficult discussions.</li><li>
Take constructive feedback.</li><li>
Available for full-time position, overtime eligible if classified non-exempt.</li></ul>
Compensation Information: Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $97,000 to $111,500 annually. About National Debt Relief:<div></div><div> 
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.</div><div></div><div> 
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.</div>
Benefits:
<div>
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.</div><div></div><div> 
Our extensive benefits package includes:</div><ul><li>
Generous Medical, Dental, and Vision Benefits</li><li>
401(k) with Company Match</li><li>
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation</li><li>
12 weeks Paid Parental Leave</li><li>
Pre-tax Transit Benefits</li><li>
No-Cost Life Insurance Benefits</li><li>
Voluntary Benefits Options</li><li>
ASPCA Pet Health Insurance Discount</li>
Access to your earned wages at any time before payday 
<li>
</li></ul><div>
</div><div>National Debt Relief is a certified Great Place to Work&reg;!</div><div></div><div> 
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.</div><div></div><div> 
For information about our Employee Privacy Policy, please see here 
For information about our Applicant Terms, please see here</div><div></div><div> 
#LI-REMOTE</div></div>

Senior CX & Digital Analytics Analyst

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