analytics analyst

Sazerac

<div><h2 class="jobSectionHeader"><b>Sazerac Company Overview
</b></h2><div><div><div><div>Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton&rsquo;s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram&rsquo;s V.O., Myers&rsquo;s, Goldschl&auml;ger, Parrot Bay, 99 Brand, and Platinum Vodka.</div><div></div><div><br>
We&rsquo;re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the &ldquo;Best Places to Work in Kentucky&rdquo; four times, and our Buffalo Trace Distillery has earned the title of &ldquo;world&rsquo;s most award-winning distillery&rdquo; through the dedication of our craftsmen for well over 200 years. Whether you&rsquo;re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Job Description/Responsibilities
</b></h2><div><div><div><div><b>Role Overview</b></div><div>
The Sales Analytics Analyst acts as a collaborative business partner to Sales, supporting volume, share, and profit growth through clear reporting, data analysis, and actionable insights. This role partners closely with cross-functional stakeholders to understand business needs, translate questions into analytical approaches, and deliver actionable insights that support fact-based decision-making</div><div>
The Sales Analytics Analyst will contribute to the development and enhancement of Power BI dashboards, perform hands-on data analysis, and help identify trends and performance opportunities across brands and markets. They will play a key role in improving sales execution, enhancing KPI visibility, and supporting users in leveraging self-service BI tools.</div><div></div><div><b><br>
Key Responsibilities</b></div><ul><li>
Analyze sales, pricing, volume, share, and profitability data to identify growth opportunities and risks.</li><li>
Develop, maintain, and enhance interactive dashboards and reports (primarily in Power BI) that clearly communicate performance, trends, and insights.</li><li>
Perform exploration data analysis and advanced data modeling to uncover patterns, drivers, and opportunities for continuous improvement.</li><li>
Partner with the business to support Sales planning activities and drive aligned goals, accountability, and execution across all Brands and Markets.</li><li>
Apply analytical rigor to sales strategies, including volumetrics, pricing, competitive intelligence, spend management, and ROI analysis.</li><li>
Translate business questions into data requirements and analytical solutions.</li><li>
Assess reporting and intelligence needs of Sales leaders and deliver intuitive, turnkey tools that enable faster, better decisions.</li><li>
Support New Business Development analysis while enhancing and continuously improving analytical processes and tools.
</li><li>Translate complex analyses into clear, actionable insights and recommendations for technical and non-technical stakeholders.</li><li>
Partner with business users to deliver training and support on self-service BI tools and best practices, strengthening data literacy across the organization.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications/Requirements
</b></h2><div><div><div><div><b>Required Qualifications</b></div><ul><li>
Bachelor&rsquo;s Degree.</li><li>
3+ years of relevant data analytics experience.</li><li>
At least 3 years of experience in a fast-paced, matrixed environment.</li><li>
Strong analytical, problem-solving, and decision-making skills.</li><li>
Advanced SQL and Power BI skills, including data modeling, DAX, and visualization best practices.</li><li>
Experience analyzing prepared datasets to identify trends, patterns, and insights.</li><li>
Strong understanding of sales metrics and KPIs (e.g., revenue, margin, price, volume, forecast vs. actual, YoY/MoM).</li><li>
Experience with data warehousing and data lake environments.</li><li>
Ability to translate complex data into clear, actionable insights for non-technical stakeholders.</li><li>
Excellent oral, written, and presentation skills.</li><li>
Ability to manage multiple priorities and quickly learn new systems and processes.</li></ul><p></p><div><b><br>
Preferred Qualifications</b></div><ul><li>
Experience with Agile methodologies (SCRUM).</li><li>
Experience with enterprise databases such as SQL Server, Azure SQL, DB2, or similar.</li><li>
Familiarity with Microsoft Fabric and Power BI Fabric capabilities.</li><li>
Background in sales, commercial finance, or revenue analytics.</li><li>
Experience supporting global sales or finance teams.</li></ul><div>
#LI-MD1</div></div></div></div></div>

Sales Analytics Analyst

Citi

<div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Business Analytics Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Gathers operational data from various cross functional stakeholders to examine past business performance</li><li>
Identifies data patterns &amp; trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.</li><li>
Recommends actions for future developments &amp; strategic business opportunities, as well as enhancements to operational policies</li><li>
May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis</li><li>
Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings</li><li>
Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities</li><li>
Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
0-2 years relevant experience</li><li>
Good communication skills (both verbal and written) and ability to work with cross-functional partners and team members</li></ul><p><b><br>
Education:</b></p><ul><li>
Bachelors/University degree or equivalent experience</li></ul><p></p><p><br>
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Decision Management<p>
-</p><p><b>
Job Family:</b></p>
Business Analysis<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Business Analytics Analyst

SCAN Health Plan

<div><p>Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the &ldquo;12 Angry Seniors.&rdquo; Their mission continues to guide everything we do.</p><p>
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.</p><p>
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.</p><p>
At SCAN, we believe scale should strengthen&mdash;not dilute&mdash;our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.</p><p>
Job Description:</p><p></p><p><b>
The Job</b></p><p>
You will be joining the SCAN team focused on acquisition marketing analytics and operations. This full-time position as Marketing Analytics Analyst Sr is responsible for creating marketing data strategy, setting up data structure and implementing reports to ensure the team can leverage data-driven insights related to budget, spend and performance to optimize marketing strategies, improve campaign performance, and support business growth. The successful candidate should be a power-user of MS Excel; capable of using formulas and pivots to do organize and analyze varying sets of data. They should be a proactive, detail-oriented collaborator with strong traditional and digital media understanding, capable of driving new innovations from the ground up.</p><p></p><p><b>
You Will</b></p><ul><li><p>
Create, validate and setup data strategy for marketing acquisition team across budget and performance with an eye towards future-proofing</p></li><li><p>
Ensure data integrity and compliance with privacy regulations.</p></li><li><p>
Lead development and drive evolution of dashboards, reports, and KPIs to track marketing performance</p></li><li><p>
Collect, analyze, and interpret marketing data from multiple sources (CRM, digital platforms, sales reports).</p></li><li><p>
Create and organize complex data in excel spreadsheets to enable analysis</p></li><li><p>
Collaborate with cross-functional teams (Marketing, Sales, Finance) to align analytics with business objectives.</p></li><li><p>
Provide actionable insights to improve customer acquisition, retention, and engagement.</p></li><li><p>
Support forecasting, budgeting, and ROI analysis for marketing initiatives.</p></li><li><p>
Ensure data integrity and compliance with privacy regulations.</p></li><li><p>
Sr / Lead Role (prioritizes assignments, provides assistance, scheduled work, but does NOT directly supervise</p></li></ul><p></p><p><b>
Your Qualifications</b></p><ul><li><p>
Bachelor's Degree or equivalent experience required.</p></li><li><p>
Bachelor&rsquo;s degree in Marketing, Business, Data Strategy, Statistics, Economics, or related field (Master&rsquo;s preferred).</p></li><li><p>
5+ years in marketing analytics or related role.</p></li><li><p>
Proven experience with MS Excel (formulas and advanced analysis), data visualization tools (e.g., Tableau, Power BI) and marketing platforms (Google Analytics, HubSpot).</p></li><li><p>
Expertise in digital media and direct-to-consumer marketing or comparable experience.</p></li><li><p>
Experience with strategic planning is preferred.</p></li><li><p>
Should have an understanding of digital campaign performance, attribution, and optimizations</p></li><li><p>
Should have expertise in understanding consumer conversion funnels.</p></li><li><p>
Experience with SEO, SEM, Display Ads, Video Ads, Social Media Ads, and Connected TV is required.</p></li><li><p>
Agency background is preferred</p></li><li><p>
Google AdWords, Analytics and Google Data Studio experience preferred</p></li><li><p>
Social Media Experience with some of the following platforms: Meta, Youtube, TikTok, Snapchat, LinkedIn, NextDoor and Bluesky is preferred</p></li><li><p>
Excellent written and verbal communication skills</p></li><li><p>
Familiarity with website analytics and reporting as it relates to digital marketing</p></li><li><p>
Ability to work and deliver multiple projects simultaneously on tight deadlines</p></li><li><p>
Excellent organizational and project management skills</p></li><li><p>
Advanced MS Excel expertise (formulas, pivots, analyses)</p></li></ul><p></p><p><b>
What&rsquo;s in it for you?</b></p><ul><li><p>
Base salary range: $80,300 to $116,197 annually</p></li><li><p>
Work Mode - Remote</p></li><li><p>
An annual employee bonus program</p></li><li><p>
Robust Wellness Program</p></li><li><p>
Generous paid-time-off (PTO)</p></li><li><p>
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday</p></li><li><p>
Excellent 401(k) Retirement Saving Plan with employer match and contribution</p></li><li><p>
Robust employee recognition program</p></li><li><p>
Tuition reimbursement</p></li><li><p>
An opportunity to become part of a team that makes a difference to our members and our community every day!</p></li></ul><p></p><p>
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!</p><p>
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.</p><p>
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.</p><p>
#LI-BB1</p><p>
#LI-Remote</p><p></p><p><b>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</b></p><p></p><p><i>
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor&rsquo;s legal duty to furnish information. 41 CFR 60-1.35(c)</i></p></div>

Marketing Analytics Analyst, Sr.

<div><p><b>Join Teleperformance &ndash; Where Excellence Meets Opportunity!</b></p><p>
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.</p><p></p><p><b>
Why Choose Teleperformance?</b></p><p>
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.</p><p>
Utilize advanced support technologies and processes engineered to achieve outstanding results.</p><p>
We cultivate lasting client relationships and make positive contributions to our local communities.</p><p></p><p><b>
Become Part of an Exceptional Team!</b></p><p>
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.</p><p></p><p><b>
Job Description</b></p><p>
Responsible for performing general analytics and statistical modeling on existing data sets in various areas of the business (e.g., Market Economics, Supply Chain, Marketing/Advertising, Financial Services, Scientific Research, etc.). Activities include: defining data requirements, data collection, processing, cleaning, analysis, modeling and visualization. Examines and identifies data patterns and trends to help answer business questions and improve decision making. Provides inputs for complex Data Science and Big Data Mining projects. Identifies areas to increase efficiency and automation of data analysis processes.<br>
Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes.</p><p>
Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.</p><p></p><p><b>
Be One of Our People:</b><br>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer</p><p></p><p><b>
Job Application Accommodation:</b><br>
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.</p></div>

Data Analytics Analyst I

McKinsey & Company

<p></p><div><div><div><p>Job ID: 104376</p>
<div><div><li>Gurugram</li></div></div><p></p><div><br>
</div></div><div><br>
<br>
<div>Do you want to work on complex and pressing challenges&mdash;the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you&rsquo;ve come to the right place.
</div></div><div><div><p>YOUR IMPACT</p>
<div><p>You will join our Client Capabilities Network in the Gurugram office as part of our Social, Healthcare and Public Entities (SHaPE) team within the Provider Performance Improvement (PPI) domain.</p><p></p><p>
As a Capabilities and Insights Analytics Analyst, you will be actively engaged with client teams involved in helping hospitals implement operational improvements and organizational enhancements that boost cost effectiveness and improve quality of care for patients.</p><p></p><p>
In this role, you will bring your healthcare expertise, operational experience, and analytical skills to bear on topics ranging from clinical operations to procurement to workforce management and capital productivity. You will leverage your expertise to take ownership of tenure-appropriate client relationships and guide clients through appropriate syndication discussions as well as longer-term frontline implementation projects.</p><p></p><p>
You will develop industry-leading expertise on at least one healthcare analytics asset/solution (e.g., a specific category or delivery solution) and participate in IP development projects contributing to the overall knowledge and capabilities of healthcare analytics. You will be the primary point of contact for growing, scaling, and innovating within that asset/solution.</p><p></p><p>
You will support our clients and engagement teams in their use of the solutions to sustainably drive high impact. This involves engaging with client sponsors on a regular basis to drive user adoption, helping them with questions regarding solution usage or applicability, etc. You'll also work with clients and McKinsey consultants in joint problem-solving sessions and drive the process of converting/enriching raw client data sources into the high value data products required for solutions to deliver business insights for the relevant challenges.</p><p></p><p>
The Healthcare C&amp;I team uses healthcare data and analytics to answer some of the most pressing questions our healthcare clients have today such as &ldquo;How do we manage cost of care while improving quality?&rdquo;, &ldquo;How do we remain competitive in the evolving healthcare landscape?&rdquo;, &ldquo;Who are the most vulnerable patients and what interventions can we design to better care for them?&rdquo;</p><p></p><p>
Our capabilities are foundational to multiple high-profile initiatives and have been core to the healthcare practice in delivering organization wide transformation programs for payors (public and private) or providers. Over the past four years, the practice has expanded to over 2,000 colleagues globally, comprising a diverse mix of healthcare experts, physicians, statisticians, analysts, engineers, and data scientists.</p><p></p><p>
McKinsey&rsquo;s SHaPE fosters innovation driven by advanced analytics, user experience design thinking, predictive forecasting to develop new products/services and integrating them into our client work. It is helping to shift our model towards asset-based consulting and is a foundation for our entrepreneurial culture. Through self-service access to analytics and data, software as a service solution, strategic acquisitions, and a vibrant ecosystem of alliances, we are redefining what it means to work with McKinsey.</p></div>
</div></div><div><div><p>YOUR GROWTH</p>
<p>Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.</p><p></p><p>
In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.</p><p></p><p>
When you join us, you will have:</p><p></p><div><ul><li>
Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.</li><li>
A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.</li><li>
Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.</li><li>
World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.</li></ul></div>
</div></div><div><div><p>YOUR QUALIFICATIONS AND SKILLS</p>
<div><div><ul><li>2+ years of experience in analytics/data science; healthcare experience is an advantage</li><li>
Deep interest and skillset in analytics and a passion for improving the way hospitals deliver patient care</li><li>
Strong analytical toolkit with proficiency in SQL, Excel, Tableau prep, PowerPoint; Python would be a plus</li><li>
Experience working with large datasets, data visualization tools, machine learning, and statistics preferred</li><li>
Demonstrates entrepreneurship, professionalism and presence to succeed in a team-based setting on the ground with clients</li><li>
Enjoys hands-on change management and operational implementation involving multiple stakeholders across a hospital organization</li><li>
Sound problem-solver who can quickly process complex information and present it clearly and simply during change transformation efforts with clients</li><li>
Ability to work well with multi-disciplinary teams across continents/time zones</li></ul></div></div></div></div></div></div><p></p>

Capabilities & Insights Analytics Analyst - SHaPE PPI

<div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Business Analytics Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Assist with solutions &amp; implementations</li><li>
Performs relatively complex and varied assignments</li><li>
Demonstrates technical/administrative expertise</li><li>
Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards</li><li>
Basic knowledge of the organization and its policies required</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul><p><b><br>
Qualifications:</b></p><ul><li>
Previous relevant experience</li><li>
Demonstrate ability to problem solve</li><li>
Customer service skills</li><li>
High attention to detail</li></ul><p><b><br>
Education:</b></p><ul><li>
Bachelors/University degree or equivalent experience</li></ul><p></p><p><br>
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.</p><p></p><p>
-</p><p><b>
Job Family Group:
</b></p>Decision Management<p>
-</p><p><b>
Job Family:</b></p>
Business Analysis<p>
-</p><p><b>
Time Type:</b></p>
Full time<p>
-</p><p><b>
Most Relevant Skills
</b></p>Please see the requirements listed above.<p>
-</p><p><b>
Other Relevant Skills
</b></p>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Banking - Business Analytics Analyst 1 - Officer

AutoNation

<div>We are seeking a data-driven, business-minded analyst with expertise in business intelligence, data visualization, and workforce planning to join our AutoNation Contact Center team. This role partners closely with the Senior Director of the BDC, as well as leaders across Customer Relations, Parts Operations, and site management, to deliver data-driven insights that improve performance and decision-making. The ideal candidate combines strong analytical and technical skills with the ability to translate complex data into clear, actionable insights and executive-ready visuals. You&rsquo;ll bridge analytics and operations, helping the business move from data collection to intelligent, measurable action.<p></p><p>
We are seeking a data-driven, business-minded analyst with expertise in business intelligence, data visualization, and workforce planning to join our AutoNation Contact Center team. This role partners closely with the Senior Director of the BDC, as well as leaders across Customer Relations, Parts Operations, and site management, to deliver data-driven insights that improve performance and decision-making. The ideal candidate combines strong analytical and technical skills with the ability to translate complex data into clear, actionable insights and executive-ready visuals. You&rsquo;ll bridge analytics and operations, helping the business move from data collection to intelligent, measurable action.</p><p></p><h1 class="jobSectionHeader"><b>
Job Responsibilities:</b></h1><p></p><h1 class="jobSectionHeader"><b>
Business Intelligence &amp; Analytics</b></h1><ul><li><p>
Collect, analyze, and interpret operational data from systems such as telephony, CRM, workforce, and QA tools.</p></li><li><p>
Design and maintain interactive dashboards and automated reports using Tableau, Power BI, or Looker Studio.</p></li><li><p>
Develop compelling visual narratives and executive summaries highlighting KPIs such as conversion rates, contact volume, staffing ratios, CSAT, AHT, attrition, and cost per RO.</p></li><li><p>
Partner with Finance and Operations to model business scenarios, identify performance trends, and quantify ROI for strategic initiatives.</p></li><li><p>
Support multiple departments&mdash;including BDC leadership, Customer</p></li><li><p>
Relations, Parts Operations, and site teams&mdash;with customized reporting that drives informed decisions.</p></li><li><p>
Identify and implement opportunities for automation, standardization, and improved data accessibility across business units.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Workforce Management</b></h1><ul><li><p>
Own and enhance workforce planning processes, including forecasting, scheduling, and capacity planning across multiple contact center sites.</p></li><li><p>
Monitor real-time and interval-based staffing adherence to maintain service-level and cost-efficiency targets.</p></li><li><p>
Translate workload and productivity data into accurate staffing models for inbound, outbound, and omni-channel operations.</p></li><li><p>
Continuously refine forecasting logic to reflect business trends, promotions, and seasonality.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Cross-Functional Collaboration</b></h1><ul><li><p>
Serve as a trusted analytics partner to senior leadership, delivering insight-driven presentations and dashboards.</p></li><li><p>
Collaborate with Customer Relations, Parts Operations, and site management to ensure data accuracy, transparency, and shared KPI understanding.</p></li><li><p>
Act as the internal &ldquo;data storyteller,&rdquo; transforming metrics into clear recommendations that shape both daily actions and long-term strategy.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Critical Success Behaviors</b></h1><ul><li><p>
Strategic thinker who connects insights to operational outcomes.</p></li><li><p>
Detail-oriented with exceptional data integrity and accuracy.</p></li><li><p>
Strong presentation and storytelling skills&mdash;able to simplify complex findings for senior leaders.</p></li><li><p>
Collaborative, proactive, and solutions-oriented across teams.</p></li><li><p>
Passionate about continuous improvement, automation, and emerging technologies.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Qualifications:</b></h1><p></p><h1 class="jobSectionHeader"><b>
Required</b></h1><ul><li><p>
Bachelor&rsquo;s degree in Business, Analytics, Statistics, Finance, or a related field.</p></li><li><p>
4+ years of experience in business analytics, workforce management, or operational intelligence, ideally within a call center or multi-site environment.</p></li><li><p>
Advanced proficiency in Excel (data modeling, pivot tables, automation).</p></li><li><p>
Skilled in BI platforms (Tableau, Power BI, Looker Studio, etc.).</p></li><li><p>
Experience with WFM tools such as NICE, Calabrio, Genesys, or Webex CC.</p></li><li><p>
Ability to communicate insights clearly through both written and visual reports.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Preferred</b></h1><ul><li><p>
Working knowledge of SQL or other data-querying languages.</p></li><li><p>
Familiarity with contact center metrics and forecasting principles.</p></li><li><p>
Experience in report automation, dashboard design, or data integration.</p></li><li><p>
Certifications in Business Analytics, Data Visualization, or Workforce Management (e.g., Six Sigma, COPC).</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Physical Requirements:</b></h1><ul><li><p>
Ability to work in an office environment and remain seated for extended periods while using a computer..</p></li><li><p>
Occasional standing, walking, and light lifting (up to 15 pounds) for meetings or administrative tasks.</p></li><li><p>
Limited travel for onsite meetings.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Exciting Benefits and Perks Await You:</b></h2><ul><li><p>
Competitive compensation and 401k matching</p></li><li><p>
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p></p><p>
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.</p><p><br>
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p></div>

Business Intelligence and Workforce Analytics Analyst

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