analytics director

Dentsu

<p></p><div><p><b>Job Description:</b></p><div><div><p><b>
Director</b><b> </b><b>Analytics, Financial Services</b></p></div><p></p><div><p>
At Merkle, we drive business growth through data, analytics, and customer insight. We are seeking a Director of Analytics to lead the customer analytics workstream for a key financial services client. The role focuses on leveraging call center, customer interaction, and data sources 2.0 data to generate insights, create customer segmentation, build predictive models, improve performance, and support business decisioning. The Director will translate analytics into clear, actionable recommendations that drive customer engagement and marketing effectiveness.</p></div><p></p><div><p><b>
Job</b><b> </b><b>Description</b></p></div><div><ul><li><p><b>
Own</b><b> </b><b>the day-to-day</b><b> </b><b>analytics relationship with the client</b>, ensuring alignment to business priorities</p></li></ul></div><div><ul><li><p>
Manage junior team members working on same client project</p></li></ul></div><div><ul><li><p><b>
Define and evolve the customer analytics roadmap</b> aligned to business priorities</p></li></ul></div><div><ul><li><p><b>
Lead</b><b> </b><b>the customer analytics workstream</b>, including personalization, predictive modeling, customer lifetime value (CLV), and test-and-learn initiatives</p></li></ul></div><div><ul><li><p><b>
Lead</b><b> </b><b>and mentor</b><b> </b><b>on-account analysts</b>, ensuring quality and consistency of delivery</p></li></ul></div><div><ul><li><p><b>
Ensure tagging and data</b><b> </b><b>capture support measurement</b> and reporting needs through partnership with technical teams</p></li></ul></div><div><ul><li><p><b>
Report to Senior Director</b>, Analytics, Financial Services</p></li></ul></div></div><div><div><ul><li><p><b>
Oversee development and</b><b> </b><b>use</b><b> </b><b>of data</b><b> </b><b>assets and</b><b> </b><b>models</b> to support analytics and insights</p></li></ul></div><div><ul><li><p><b>
Apply</b><b> </b><b>customer</b><b>, Data Source 2.0,</b><b> </b><b>and</b><b> </b><b>call center data</b> (e.g., dispositions, outcomes, operational KPIs, QA/CSAT signals, omni-channel interactions) to drive segmentation, targeting, and performance optimization</p></li></ul></div><div><ul><li><p>
Enable ETL/ELT, data modeling, and dimensional design for future expansion.</p></li></ul></div><div><ul><li><p><b>
Own data quality and governance</b> by leading regular audits, enforcing standards, and ensuring trusted, well‑defined, and secure data is consistently ready for analytics and decision‑making (including sensitive customer data)</p></li></ul></div><div><ul><li><p><b>
Partner across analytics, engineering,</b><b> </b><b>operations, and</b><b> </b><b>marketing</b><b> </b><b>to execute against client needs</b></p></li></ul></div><div><ul><li><p>
Support analytics and reporting across BI and visualization tools (e.g., <b>Tableau, Power BI,</b><b> </b><b>Looker)</b></p></li></ul></div><div><ul><li><p>
Support modernization of legacy data and analytics processes</p></li></ul></div><div><ul><li><p>
Maintain documentation standards to support consistent and scalable analytics delivery</p></li></ul></div><p></p><div><p><b>
Requirement</b><b>s:</b></p></div><div><ul><li><p>
Proven experience in analytics or <b>data</b><b> </b><b>architecture and data</b><b> </b><b>science</b><b> </b><b>within</b> an analytics-driven environment (e.g., modeling, mappings, lineage, documentation)</p></li></ul></div><div><ul><li><p>
Strong SQL, Python, R Script, and performance-oriented data design; ETL/ELT experience (SSIS or similar).</p></li></ul></div><div><ul><li><p>
Strong leadership in understanding of data modeling concepts and analytical data structures (facts/dimensions).</p></li></ul></div></div><div><div><ul><li><p><b>
Strong</b><b> </b><b>client-facing communication</b> and stakeholder management skills</p></li></ul></div><div><ul><li><p>
Experience leading analytics workstreams, teams, and delivering against business objectives</p></li></ul></div><div><ul><li><p>
Experience working in GCP environments (e.g. BigQuery)</p></li></ul></div><p></p><div><ul><li><p>
Experience integrating/modeling <b>Salesforce</b> data for analytics (service/case/activity and customer interaction patterns) (preferred)</p></li></ul></div><div><ul><li><p>
Strong knowledge of emerging capabilities: <b>predictive analytics, unstructured data, text/speech analytics, AI readiness</b> (preferred)</p></li></ul></div><div><ul><li><p>
Proven ownership of Data Science project (preferred)</p></li></ul></div></div><div><div><ul><li><p>
Exceptional executive communication / insights narratives / storytelling (preferred)</p></li></ul></div><div><ul><li><p>
Experience in complex, multi-workstream environments (agency or consulting helpful) (preferred)</p></li></ul></div><div><ul><li><p>
Ability to partner with/orchestrate DS, engineering, and analytics (preferred)</p></li></ul><p></p><p>
The annual salary range for this position is $136,000 - $191,174. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
</p><p></p><p>Benefits available with this position include:
</p><ul><li>Medical, vision, and dental insurance,</li><li>Life insurance,
</li><li>Short-term and long-term disability insurance,</li><li>401k,</li><li>Flexible paid time off,</li><li>At least 15 paid holidays per year,</li><li>Paid sick and safe leave, and</li><li>Paid parental leave.</li></ul><p></p><p>
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.</p><p></p><p>
To begin the application process, please click on the &ldquo;Apply&rdquo; button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.</p><p></p><p><i>
At dentsu, we believe great work happens when we&rsquo;re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.</i></p><p></p><p>
#LI-Remote</p><p>
#LI-AB2</p></div></div><p></p><p><b>
Location:</b></p>
USA - Remote - Maryland<p></p><p><b>
Brand:</b></p>
Merkle<p></p><p><b>
Time Type:</b></p>
Full time<p></p><p><b>
Contract Type:</b></p>
Permanent<p></p><div><div><p>
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.</p></div><p></p><div><p><br>
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.</p></div></div></div>

Director Analytics, Financial Services

Alignment Healthcare

<div><p>Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.</p><p></p>
The Remote Director of Health Plan Economics drives the health plan&rsquo;s risk stratification, predictive modeling, and financial analytics agenda&mdash;translating data into operational action, governing metric definitions, building predictive KPIs and tools, and leading a high‑performing analytics team to improve quality, affordability, and performance across value‑based programs.<p></p><p>
General Duties/Responsibilities (May include but are not limited to):</p><ul><li>
Develop and maintain risk‑stratification frameworks to identify high‑risk and emerging‑risk members for care management, utilization management, and disease management programs.</li><li>
Build and refine predictive models for hospitalization, readmissions, ED utilization, progression of chronic disease, and care gap closure.</li><li>
Translate model outputs into actionable insights for clinical operations, network management, and product teams.</li><li>
Evaluate medical cost trends with clear decomposition of unit cost, utilization, service mix, and demographic drivers.</li><li>
Quantify financial risk across populations, benefit designs, provider arrangements, and value‑based care programs.</li><li>
Conduct deep‑dive analyses into cost containment opportunities, high‑cost cohorts, and avoidable utilization.</li><li>
Partner with Utilization Management and Clinical Operations to reconcile authorization, admission, and bed‑day data with paid claims; ensure accuracy and consistency of operational metrics.</li><li>
Lead or participate in cross‑functional governance of measure definitions to align IT, Finance, Clinical, and Operational areas.</li><li>
Develop predictive KPIs and operational forecasts to support proactive business management.</li><li>
Prototype data pipelines, dashboards, and analytical tools to support evolving business needs.</li><li>
Work hands‑on with medical and pharmacy claims data to validate assumptions, troubleshoot anomalies, and uncover business insights.</li><li>
Promote best practices in data quality, metadata management, and analytic reproducibility.</li><li>
Lead cross‑functional analytic initiatives, ensuring alignment with organizational strategy and CMS program requirements.</li><li>
Provide coaching, mentorship, and technical training to analytics staff.</li><li>
Address performance gaps, support professional development, and uphold team accountability standards.</li><li>
Perform other duties as required to support the broader health plan economics and analytics agenda.</li></ul><p>
Supervisory Responsibilities:</p><p>
Oversees assigned staff. Responsibilities include recruiting, selecting, orienting, and training employees; assigning workload; planning, monitoring, and appraising job results; and coaching, counseling, and disciplining employees.</p><p>
Minimum Requirements:</p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p>
Minimum Experience:</p><p>
At least 10 years of experience in healthcare analytics, medical economics, actuarial/financial analysis, or a related field.</p><p>
At least 10 years of managerial experience</p><p>
Education/Licensure:</p><p>
Bachelor of Science in Business required</p><p>
Other: Advanced proficiency working with claims (medical, pharmacy) and enrollment data for trend analysis, forecasting, and predictive modeling. Experience with rigorous program evaluation techniques (e.g., propensity score matching, inverse probability weighting, differences‑in‑differences). Strong command of predictive modeling tools and statistical methods; SQL required, Python or R strongly preferred. Deep understanding of CMS Medicare Advantage payment methodologies (RAF, risk adjustment, benchmarks, STARS, etc.). Familiarity with provider contracting strategies, value‑based care economics, and population health models. Expertise in risk stratification, utilization patterns, and cost containment strategies. Demonstrated success leading analytics teams and guiding cross‑functional initiatives. Ability to translate complex analytical findings into clear, actionable recommendations for senior leaders. Experience establishing governance, standardization, and best practices across analytics and operational functions. Work Environment</p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
Essential Physical Functions:</p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p>
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.</p><p><i>
Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran.</i></p><div></div><p><i>
If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact </i><i>careers@ahcusa.com</i><i>.</i></p>
Pay Range: $149,882.00 - $224,823.00<p>
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
</p><p></p><p>Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.</p><p></p><ul><li><i>DISCLAIMER: Please</i><i> beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal </i><i>information. Please</i><i> be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at </i><i>https://reportfraud.ftc.gov/#/</i><i>. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health&rsquo;s talent acquisition team, please email </i><i>careers@ahcusa.com</i><i>.</i></li></ul></div>

Director, Health Plan Economics-Remote

Blue Cross and Blue Shield of Minnesota

<div><b>About Blue Cross and Blue Shield of Minnesota</b><br>
<br>
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.<div><div><p><b><br>
The Impact You Will Have</b></p></div><p></p><div><p><br>
Blue Cross Blue Shield of Minnesota is hiring a Director of Risk Adjustment Analytics. The Director of Risk Adjustment Analytics leads a team that delivers insights and results in support of the Risk Adjustment program. This position plays a leadership role in enabling improved accuracy in understanding the illness burden of our membership to better manage their risk, care, and health.</p></div><div><p><br>
<br>
<b>Your Responsibilities</b></p></div><div><ul><li><p>
Performs risk score computation and forecasting for Medicare, ACA, and Medicaid.</p></li></ul></div><div><ul><li><p>
Oversees diagnostic coding gap identification (suspecting), confidence modeling, and benchmarking.</p></li></ul></div><div><ul><li><p>
Responsible for operational metric tracking and performance improvement opportunity identification.</p></li></ul></div><div><ul><li><p>
Involved with the targeting and evaluation of in-home assessment, chart review, and point of care programs.</p></li></ul></div><div><ul><li><p>
Calculates the financial impact of various improvement opportunities and provides guidance for pricing and budget.</p></li></ul></div><div><ul><li><p>
Develops and monitors risk score trends to support bid development and financial forecasting.</p></li></ul></div><div><ul><li><p>
Tracks and evaluates risk adjustment initiatives performance across Medicare, ACA, and Medicaid throughout the year.</p></li></ul></div><div><ul><li><p>
Identifies and escalates potential data leakage issues for operational teams to address.</p></li></ul></div><div><ul><li><p>
Drives the design, development, and maintenance of dashboards to monitor risk adjustment initiatives and outcomes.</p></li></ul></div><div><ul><li><p>
Collaborates with provider engagement teams to track and report provider performance metrics.</p></li></ul></div><div><ul><li><p>
Provides audit support for RADV, OIG, and other regulatory or internal audits.</p></li></ul></div><div><ul><li><p>
Provides strong leadership to the Risk Adjustment Analytics team, including building a successful team, developing strategic partnerships, and influencing across Blue Cross highly matrixed organizational structure to represent enterprise risk adjustment interests.</p></li></ul></div><div><ul><li><p>
Stays abreast of changes in the rapidly evolving health care marketplace and understands how trends, competitors, external context, and internal dynamics shape opportunities and challenges for the business.</p></li></ul></div><div><ul><li><p>
Effectively communicates complex concepts, strategies, initiatives, analytics, and results to a variety of stakeholders, including senior staff and executive leadership.</p></li></ul></div><div><ul><li><p>
Understands the strategy and future direction of Blue Cross, as well as challenges and opportunities that are inherent to that strategy and direction.</p></li></ul></div><div><ul><li><p>
Ensure that the priorities of the team reflect the company&rsquo;s strategic direction, and ensure the teams knowledge, skills, and ability are adequate to meet current and evolving needs of the Risk Adjustment programs.</p></li></ul></div></div><div><div><ul><li><p>
Directs the team, including interviewing and hiring employees following required EEO and Affirmative Action guidelines and ensuring employees receive the proper training.</p></li></ul></div><div><ul><li><p>
Conducts performance evaluation, and is responsible for managing employees, including skill and career development, policy administration, coaching on performance management and behavior, employee relations, and cost control.</p></li></ul></div><p></p><div><p><br>
Required Skills and Experience</p></div><div><ul><li><p>
Accepting this position at BCBSMN requires signing an Employee Confidentiality, Intellectual Property Assignment and Restrictive Covenants Agreement as a condition of employment.</p></li></ul></div><div><ul><li><p>
7+ years of related professional experience, with 3+ years of management experience. All relevant experience including work, education, transferable skills, and military experience will be considered.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to evaluate quantitative data from multiple sources using statistical modeling, analytical methods, and critical thinking skills.</p></li></ul></div><div><ul><li><p>
Proficient with methods and tools to perform statistical analysis, performance measurement, and cost analysis.</p></li></ul></div><div><ul><li><p>
Proficient with statistical software suites (e.g. SAS, cloud-based platforms), strong understanding of database structure, relational database concepts and data architecture.</p></li></ul></div><div><ul><li><p>
Ability to define problems, collect data, establish facts, and draw valid conclusions.</p></li></ul></div><div><ul><li><p>
Strong problem-solving skills exhibited by the ability to approach complex, ambiguous business issues with creative ideas and solutions.</p></li></ul></div><div><ul><li><p>
Superior executive level communication, facilitation, and presentation skills.</p></li></ul></div><div><ul><li><p>
Proven ability to establish trust and build collaborative relationships with key constituents (internal leaders and experts across the organization).</p></li></ul></div><div><ul><li><p>
Ability to navigate ambiguity in a complex, matrixed environment.</p></li></ul></div><div><ul><li><p>
Must be a strategic thinker, with a high level of intellectual curiosity and openness to change.</p></li></ul></div><div><ul><li><p>
Proven ability to perform complex business analysis and decision-making, with the ability to effectively analyze and synthesize large amounts of complex data in relevant insights.</p></li></ul></div><div><ul><li><p>
Demonstrated experience in collaboration, teamwork, and cross-functional communication.</p></li></ul></div><div><ul><li><p>
Demonstrated ability to communicate across a large, complex health care organizations and deliver persuasive messages based on thorough fact-based analysis.</p></li></ul></div><div><ul><li><p>
Effective, concise, and professional written, verbal and presentation skills.</p></li></ul></div></div><div><div><ul><li><p>
Knowledge of healthcare industry including familiarity with health benefit plans and product features, provider contracting approaches, reimbursement approaches and health management approaches.</p></li></ul></div><div><ul><li><p>
Flexible, self-motivated, and continuously seeking ways to improve.</p></li></ul></div><div><ul><li><p>
Demonstrated leadership ability exemplified by a capacity to think strategically and implement tactically to consistently deliver results; well-developed skills in diplomacy and collaboration; and ability to develop and lead high performance and collaborative teams.</p></li></ul></div><div><ul><li><p>
High school diploma (or equivalency) and legal authorization to work in the U.S.</p></li></ul></div><p></p><div><p><br>
Preferred Skills and Experience</p></div><div><ul><li><p>
Masters degree in health services research or statistics or related area, or ASA or FSA designation</p></li></ul></div><div><ul><li><p>
Senior leadership experience in a health care company</p></li></ul></div><div><ul><li><p>
Business intelligence experience</p></li></ul></div></div>
<p><b>
Compensation and Benefits:</b></p>
<p><b>
Pay Range:</b> $135,500.00 - $182,900.00 - $230,300.00 Annual</p>
<p>Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.</p>
<p>We offer a comprehensive benefits package which may include:</p>
<ul><li>Medical, dental, and vision insurance</li>
<li>Life insurance</li>
<li>401k</li>
<li>Paid Time Off (PTO)</li>
<li>Volunteer Paid Time Off (VPTO)</li>
<li>And more</li>
</ul><p>To discover more about what we have to offer, please review our benefits page.</p><p><b>
Role Designation</b></p><p>
Hybrid</p><p><b>
Anchored in Connection</b></p>
<p>
Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week &ndash; most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.</p><b>
Equal Employment Opportunity Statement</b><br>
<br>
At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.<br>
<br>
Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.<br>
<br>
Blue Cross&reg; and Blue Shield&reg; of Minnesota and Blue Plus&reg; are nonprofit independent licensees of the Blue Cross and Blue Shield Association.</div>

Director Risk Adjustment Analytics

Zoll Medical Corporation

<div>Corporate<p>
At ZOLL, we're passionate about improving patient outcomes and helping save lives.<br>
<br>
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.</p><p></p><p><b>
Job Summary</b></p><p>
The Director, HRIS &amp; Analytics will set the strategic direction for HR information systems, and analytics at ZOLL. The company is in its third year on the Workday platform, with a foundational infrastructure in place. Our next phase of work involves increased functionality, building out more robust analytics, and enhancing HR and employee capabilities. Should any new companies be acquired, this position will be responsible for setting up the integration plans. This role will work closely with HR leaders across the ZOLL businesses and partner with other leaders in key HR functions (compensation, benefits, talent acquisition, etc.) to prioritize projects and set the strategic direction for HRIS at ZOLL.</p><p></p><p>
The position will be responsible for overseeing a small team of HRIS resources to manage the data integrity, reporting requirements, user education and support of the HR systems. This is a corporate position that will support the needs across multiple ZOLL divisions. In conjunction with Corporate IT, they will provide technical expertise and consultation to HR and the businesses they support.</p><p></p><p>
This person will report to the VP, Corporate HR and will work collaboratively across the HR community, and in partnership with IT. The Director and their team will support roughly 7000 employees worldwide and ensure that their HR information is accurate, secure, available as needed. Through their work and the work of their team, the Director will help HR and business leaders gain the insights they need to positively impact ZOLL&rsquo;s business results.</p><p></p><p><b>
Essential Functions</b></p><ul><li><p>
Directs all Corporate HR application enhancements, projects and programs. With the HRIS team, performs requirement gathering, solution design, configuration, testing and troubleshooting for Workday and associated integrations</p></li><li><p>
Oversees/provides governance and strategic direction for the HR portfolio of technology projects and services. Accountable for HRIS roadmap. Establishes plan and manages team resources and budget to meet the plan</p></li><li><p>
Identifies and oversees implementation of process improvements to increase the efficiency and effectiveness of the company&rsquo;s HR efforts, specifically in the information systems space</p></li><li><p>
Establishes and maintains strong and collaborative relationships with internal partners (HR, Payroll, IT, Finance, Compliance, etc.) and external vendors</p></li><li><p>
Leverages Workday to provide HR dashboard reporting and analytics on key indicators of organizational health (time to fill, turnover, career progression, compensation differentiation, etc.). Serves as an organizational resource and technical expert in this area</p></li><li><p>
Supports the design and implementation of integrations between Workday and external systems</p></li><li><p>
Ensures employee data is secure and that all compliance and controls are adhered to</p></li><li><p>
Prioritizes projects and personally leads some of them</p></li><li><p>
Provides management and oversight of the HRIS team</p></li><li><p>
Maintains technical expertise by following market and industry trends and best practices</p></li><li><p>
Performs special projects and other duties as assigned</p></li></ul><p></p><p><b>
Required/Preferred Qualifications:</b></p><ul><li><p>
8-10+ years&rsquo; experience in HRIS management or related function</p></li><li><p>
5-7+ years&rsquo; Workday experience, ideally including a large-scale implementation</p></li><li><p>
At least 5 years&rsquo; experience in data analytics</p></li><li><p>
2+ years&rsquo; experience in team management</p></li><li><p>
Bachelor&rsquo;s Degree in a related field preferred</p></li><li><p>
Ability to travel 10-20% of the time to reach all ZOLL employees</p></li></ul><p></p><p><b>
Knowledge, Skills and Abilities</b></p><ul><li><p>
Forward thinking with ability to set strategic direction for diverse needs of a global 7000+ organization across multiple business divisions</p></li><li><p>
Superior project management skills to bring strategy through to execution</p></li><li><p>
Highly consultative and collaborative; establishes themselves as a trusted advisor and technical expert whose advice is sought out</p></li><li><p>
Strong problem-solving skills with ability to perform root cause analysis and troubleshoot issues</p></li><li><p>
Deep data analysis expertise. Ability to provide insights and recommendations based upon data trends and analysis</p></li><li><p>
Credible professional with strong communication skills: listening, written, and verbal. Ability to connect with and work with employees at all levels, from front-line to executive team</p></li><li><p>
Ability to work well independently with strong organization skills and effectively manage competing priorities</p></li><li><p>
Basic knowledge of compliance requirements surrounding collection and protection of employee data, including GDPR and other international data privacy regulations</p></li><li><p>
Operates with highest level of integrity and maintains confidentiality</p></li><li><p>
Current or prior Workday certifications</p></li></ul><p></p><p>
This hybrid role is based in Chelmsford, MA, and requires an average of approximately one in-office day per week.</p><p>
#LI-AD1</p><p></p><p>
The annual salary for this position is:</p>
$175,000.00 to $190,000.00<p></p><p>
This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
</p><p></p><p>Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.</p><p></p><p><b>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.</b></p><p></p><p><b>
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</b></p></div>

Director, HR Information Systems & Analytics

Confidential

<div>
 <p>
  Data &amp; AI Director
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 <p>
  (available different job levels for the same section)
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 <p>
  This role directs Authority's data and analytics function, covering data governance and management, AI &amp; data analytics, and data platforms. The position sets data strategy and standards, oversees analytical products and AI models, and manages platforms that ingest, integrate, and serve reliable data. It focuses on improving data quality and protection, enabling evidence-based decisions, and delivering analytical solutions that support policy, compliance, operations, and taxpayer services.
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  <br/>
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  <strong>
   Key Responsibilities
  </strong>
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  <strong>
   Data Governance &amp; Management
  </strong>
 </p>
 <ul>
  <li>
   Sets the Authority-wide data governance framework, roles, and standards (quality, protection, retention, metadata, lineage).
  </li>
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   Defines and enforces master/reference data models and business glossaries; drives stewardship in business units.
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   Establishes data quality controls, issue management, and remediation SLAs; monitors critical data elements.
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   Oversees data privacy and access controls with Cybersecurity &amp; Enterprise Risk; ensures compliant sharing and usage.
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   Guides policies for third-party/externally sourced data, licensing, and ethical use.
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 </ul>
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  <strong>
   AI &amp; Data Analytics
  </strong>
 </p>
 <ul>
  <li>
   Directs design and delivery of analytical products (descriptive, diagnostic, predictive) and AI/ML models supporting registration, filing, revenue, compliance risk, and service operations.
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   Sets standards for feature engineering, model training/validation, monitoring, and version control; performs drift/bias checks and documentation.
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   Oversees BI/reporting solutions and self-service dashboards; ensures accuracy, timeliness, and clear definitions.
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   Leads experimentation, PoCs, and model lifecycle reviews; retires/refreshes models based on performance and business value.
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   Coordinates with functional teams to embed analytics into processes (alerts, case scoring, workflows) and measure impact.
  </li>
 </ul>
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  <strong>
   Data Platforms
  </strong>
 </p>
 <ul>
  <li>
   Directs architecture and roadmap for data ingestion, integration, storage, and processing (data lake/warehouse, streaming, MDM).
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   Oversees pipelines, ETL/ELT, API integrations, and data virtualization to ensure completeness, scalability, and reliability.
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   Ensures platform security, performance, and cost control; approves capacity and disaster recovery plans.
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   Manages product backlog for data platforms; prioritises enhancements and release management with IT/Application teams.
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   Establishes reusable data products and curated datasets for policy, audit, revenue, and service use cases.
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 </ul>
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  <strong>
   Governance, Risk &amp; Ethics
  </strong>
 </p>
 <ul>
  <li>
   Maintains the data/AI risk register; defines controls for privacy, model risk, explainability, and human-in-the-loop review.
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   Ensures compliance with internal policies and applicable standards; closes internal/external audit findings with sustainable fixes.
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   Sets procedures for consent, minimisation, and sensitive-data handling; reviews requests for new high-risk use cases.
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 </ul>
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  <strong>
   Operations, Performance &amp; Financials
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   Defines KPIs and dashboards for data quality, platform reliability (uptime, latency), model performance, and BI adoption.
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   Oversees demand intake, effort/benefit assessment, and delivery cadence; resolves cross-team dependencies.
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   Manages vendor contracts, tools, and licenses; tracks run-vs-change spend and unit costs; drives optimisation.
  </li>
 </ul>
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  <strong>
   Stakeholder Coordination &amp; Enablement
  </strong>
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  <li>
   Aligns with Information Technology, Applications &amp; Digital Experience, and Infrastructure &amp; Operations on integrations, security, and releases.
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   Partners with Policy &amp; Legislation, Taxpayer Affairs, and Compliance to translate priorities into data/AI initiatives and measurable outcomes.
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   Builds data literacy and self-service capabilities through standards, training, and a governed semantic layer/metrics store.
  </li>
 </ul>
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  Publishes periodic insights and risk reports to support leadership decisions.
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  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Data Science, Computer Science, Information Systems, Statistics, Engineering, Economics, or a related field.
  </li>
  <li>
   Master&rsquo;s degree (e.g., Data/Analytics, Information Systems, Statistics, MBA/MPA) is an advantage.
  </li>
 </ul>
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  Relevant certifications are an advantage (e.g., DAMA/DMBOK, CDMP, cloud data certifications, ML/AI certifications, ITIL/COBIT).
 </p>
 <ul>
  <li>
   16+ years across data governance/management, analytics/AI, and data platform engineering, including leadership of multi-disciplinary teams.
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   Proven delivery of organisation-wide data standards, high-value analytical products, and resilient data platforms.
  </li>
  <li>
   Experience embedding models into operations (risk scoring, anomaly detection, performance dashboards) and monitoring outcomes.
  </li>
 </ul>
 <p>
  Coordination with cybersecurity, applications, infrastructure, and business departments; vendor and contract management.
 </p>
 <ul>
  <li>
   Data architecture (lake/warehouse, MDM), ETL/ELT, APIs/integration, and metadata/lineage management.
  </li>
  <li>
   Data quality and protection controls; role-based access, tokenisation/segmentation where applicable.
  </li>
  <li>
   Analytics/ML lifecycle (feature stores, model ops, monitoring) and BI product management.
  </li>
  <li>
   KPI design, experiment/impact measurement, and concise executive reporting.
  </li>
 </ul>
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  Strong stakeholder engagement, prioritisation, and decision-making grounded in evidence.
 </p>
</div>


Data & AI Director

CD Baby

<div><p><b>CD Baby</b> is a globally recognized leader in the music industry and the first platform to offer artists direct distribution to their fans. As we navigate the next era of music technology, we are committed to modernizing our core systems, fostering an agile culture, and leveraging cutting-edge platforms to better serve our artists, partners, and fans worldwide.</p>
<p><b><i>
This hybrid role can be based in our Los Angeles (preferably), Nashville, or New York City office location.</i></b></p>
<p><b>
The Role:</b></p>
<p>
As Director of Business Intelligence, you will define and own the strategy and roadmap for making data accessible, trusted, and actionable across CD Baby. You'll establish the metrics that matter most, drive data normalization across teams, and build the infrastructure that enables self-service insights at scale. You will partner closely with Product, Marketing, Finance, Data Engineering and stakeholders across the company to prioritize the highest-impact KPIs, ensure consistent definitions across the organization, and embed data into how decisions get made. This role is both strategic and hands-on: you'll architect the BI function while also building dashboards, leading analyses, and translating complex data into clear business recommendations.</p>
<h3 class="jobSectionHeader"><b>
What you'll be doing:</b></h3>
<div><b>
Define the BI Strategy &amp; Roadmap</b><br>
<ul><li>Establish a company-wide BI vision and multi-quarter roadmap.</li><li>Standardize core metrics and KPIs across business, product and technology teams</li><li>Prioritize the highest-impact insights that drive growth, retention, and artist success</li><li>Build scalable reporting layers and self-service infrastructure that reduce ad hoc dependency</li><li>Evaluate and deploy AI-enabled analytics tools that scale insight generation and reduce dependency on manual reporting</li></ul></div>
<div><b>
Drive Customer &amp; Product Insights</b><br>
<ul><li>Lead segmentation, cohort analysis, lifetime value modeling, and churn analysis.</li><li>Identify growth opportunities, at-risk artists, and high-value segments.</li><li>Define and measure success metrics for new product and feature launches.</li><li>Support experimentation and A/B testing with rigorous statistical analysis</li></ul></div>
<div><b>
Build Data Analytics Infrastructure</b><br>
<ul><li>Partner with Data Engineering to continuously improve data quality, modeling, and governance</li><li>Ensure reliable, well-documented reporting pipelines in cloud data warehouses (e.g., Snowflake)</li><li>Translate complex datasets into clear, executive-ready narratives</li><li>Implement natural language and AI-assisted query tools that allow non-technical stakeholders to explore data and answer questions independently</li></ul></div>
<h3 class="jobSectionHeader"><b>
Must-Haves / Requirements:</b></h3>
<ul><li>7+ years of experience in data analytics, customer insights, business intelligence, or a related field</li>
<li>Advanced SQL; experience with modern BI tools and cloud warehouses</li>
<li>Hands-on experience building dashboards and reports in enterprise BI tools</li>
<li>Strong foundation in customer analytics (segmentation, LTV, churn, experimentation)</li>
<li>Familiarity with SaaS or platform metrics (ARR, CAC, LTV, retention) preferred</li>
<li>Ability to influence cross-functional stakeholders and communicate clearly at all levels</li></ul><br>
<p></p>
<p>
</p><p><b>CAREER DEVELOPMENT / EQUAL EMPLOYMENT OPPORTUNITY</b></p>
<p>
In order to provide equal employment and advancement opportunities to all individuals, CD Baby does not discriminate in employment opportunities or practices on the basis of sex, age, race, color, national origin, sexual orientation, religion, marital status, genetic information, veteran status or disability.</p>
<p><b>
COMMITMENT TO DIVERSITY</b></p>
<p>
CD Baby is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business and is an important principle of sound business management.</p>
<p><b>
ADA POLICY</b></p>
<p>
It is Company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions and privileges of employment.</p>
<p>
Any individual who can be reasonably accommodated for a job, without undue hardship, will be given the same consideration for that position as any other applicant. The People Team is responsible for implementing this policy, including resolution of reasonable accommodation, safety and undue hardship issues.</p>
<p><b>
Final Notes</b></p>
<ul>
<li>If you are a recruiter, please do not contact us with candidates for this position unless we have engaged with you to do so.</li>
</ul>
<p>CD Baby provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $150,000 - $165,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. CD Bay is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.</p></div>

Director of Business Intelligence

Humana

<div><h1 class="jobSectionHeader"><b>Become a part of our caring community</b><br>
</h1>
Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem&mdash;consumers, members, providers, employers, and brokers&mdash;connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Consumer Digital team is a multidisciplinary group focused on solving customer needs while enabling strategic and operational goals.<p></p><p>
We are seeking a Director of Business Intelligence to guide the strategic decisions supporting the transformation of our Conversational Platforms. This role will be accountable for working across teams to deliver actional insights and manage reporting on key capabilities delivered by our IVR, IVA, and Chat platforms.</p><p></p><p><b>
Analytics Strategy &amp; Value</b></p><ul><li><p>
Partner closely with Product, Design, and Engineering teams to implement a web analytics strategy to measure experience effectiveness and outcomes</p></li><li><p>
Define KPIs and success metrics for analytics initiatives and track realized operational and financial value</p></li><li><p>
Collaborate across disciplines and domains to build alignment around outcomes</p></li></ul><p></p><p><b>
Analytics Portfolio Execution
</b></p><ul><li><p>Manage the analytics backlog, continuously prioritizing work based on strategic value, feasibility and product needs</p></li><li><p>
Design and lead an intake and prioritization process, establishing transparent criteria through stakeholder collaboration and evolving the approach based on organizational needs</p></li><li><p>
Establish service level expectations and communications practices that keep stakeholders informed about request status, timelines and prioritization rationale</p></li><li><p>
Translate analytical insights into clear, executive ready reports, projections, and presentations</p></li></ul><p></p><p><b>
Team &amp; Stakeholder Management</b></p><ul><li><p>
Develop a high performing team, fostering technical excellence, continuous learning and collaborative culture</p></li><li><p>
Strengthen shared services partnerships while introducing operating models, processes, and standards that enable company-wide impact</p></li><li><p>
Navigate organizational complexity and competing priorities with diplomacy, finding win-win solutions where possible and making clear calls when necessary</p></li><li><p>
Translate technical concepts into business value propositions that resonate with executive and operational stakeholders</p></li></ul><h1 class="jobSectionHeader"><b><br>
Use your skills to make an impact</b><br>
<b>
</b></h1><p><b>Required Qualifications</b></p><ul><li><p>
10+ years of business intelligence experience, with 7+ years focused on IVR, digital IVA, conversational AI, or voice/chat automation</p></li><li><p>
5 or more years of leadership experience</p></li><li><p>
Strong understanding of measurement strategies around:</p><ul><li><p>
IVR effectiveness</p></li><li><p>
Digital chat and messaging experiences</p></li><li><p>
AI/Agentic conversational experiences</p></li><li><p>
Customer Engagement</p></li></ul></li><li><p>
Proven success delivering insights around conversational experiences across voice and/or digital channels including identifying friction points and optimization opportunities</p></li><li><p>
Experience executing roadmaps using agile methodologies and human‑centered design</p></li><li><p>
Excellent communication skills with the ability to influence cross‑functional teams and present to senior leadership</p></li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li><p>
MBA or equivalent advanced degree</p></li><li><p>
Experience in healthcare or insurance industries</p></li><li><p>
Experience with modern conversational platforms<br>
(Customer Experience Agent Studio (CX Agent Studio)/ Google Customer Experience Insights (CX Insights) strongly preferred)</p></li><li><p>
Experience with reporting tools such as Power BI for creating data visualizations</p></li></ul><p></p>
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p></p><p><b>
Scheduled Weekly Hours</b></p><p></p>
40<p></p><p><b>
Pay Range</b></p>
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<br>
<p></p>
$156,600 - $215,400 per year<br>
<p></p>
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.<p></p><p><b>
Description of Benefits</b></p>
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p></p>
Application Deadline: 04-14-2026<h1 class="jobSectionHeader"><br>
<b>
About us</b><br>
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.<p></p><p><br>
<br>
<b>Equal Opportunity Employer</b></p><p></p><p>
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</p></div>

Director of Business Intelligence - IVR, Digital IVA & Conversational AI

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