animal hospital receptionist

Pets Care Veterinary Center

<p>VETERINARY RECEPTIONIST JOB DESCRIPTION</p><p>The position requires a practical knowledge of the standard procedures and terminology used in an animal hospital.</p><p>It requires excellent people skills, a friendly, outgoing demeanor, and the willingness to be a team member. Considerable tact and diplomacy are necessary.</p><p>Phone Reception-answering client inquiries, scheduling appointments, recording messages for doctors and staff</p><p>Greeting Clients-checking patients in, discharging patients, dispensing medications and prescriptions, invoicing</p><p>Data Input- electronic and written medical record system</p><p>Receiving Client Payments-posting and recording payments, receiving payment, running end of day transactions</p><p>Client Communication-patient updates, appointment reminders, update inquiries</p><p>Check hospital email account, fax, and phone messaging, expediting prescription refill requests, appointment requests</p><p>General Office Duties-open the practice in the morning, check mail, hospital bills, waiting room cleaning/organization, close the practice at night</p><p>Job Type: Full-time</p><p>Pay: From QAR3,000.00 per month</p><p>Experience:</p><ul><li>Veterinary Receptionist: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Veterinary Receptionist

White Oak Animal Hospital

<p><i><b>Do you love dogs &amp; cats?! Want to work in a fun, energetic environment with people who believe in rocking out every work day like it's Game Day!?! </b></i>We're growing our 4-Paw Team at White Oak Animal Hospital and looking for an experienced Part-Time Receptionist (Full Time available if cross-trained in Pet Hotel and/or Assisting). Attendance is KEY for this position. Reliability/dependability is a MUST.</p><p><b>Minimum 1 year experience as a Veterinary Receptionist is required</b>, as well as proven office &amp; technical skills. Must be able to multi-task communication through in-person, email, text, and fax exchanges. Experience with Neo Veterinary Software preferable, but not required.</p><ul><li>MUST be a team player, have great customer service, and be reliable!</li><li>Position is for weekday shifts, some Saturday mornings required</li><li>Health insurance options available for full time</li><li>Paid time off available</li><li>Discounts on pet services and products</li></ul><p><b>POSITION SUMMARY</b></p><p>The purpose of the Receptionist is to ensure client services excel at WOAH and clients always have a positive interaction with our Hospital. The Receptionist is the first &amp; last contact with the Hospital and is key to creating lasting (positive) impressions. The Receptionist is primarily responsible for clerical tasks related to animal care and to provide miscellaneous support to the Veterinary Practice Manager and health care team. These service functions include, but are not limited to, reception (visitor, phone calls, text messages, and emails), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, appointment scheduling, and mail service.</p><p>This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the Hospital. The Receptionist must have exceptional communication skills (both verbal and written), computer literacy, ability to multitask, friendly attitude, and confidence to deal with stressful situations. Ability to stay clean and organized is a must. The Receptionist reports to the Practice Manager.</p><p><b>Primary Job Responsibilities</b></p><p><b>Client Relations: Clerical: 80% -85%</b></p><ul><li>Provide friendly, quality client care to Patients &amp; Clients of White Oak Animal Hospital &amp; Pet Hotel.</li><li>Receive incoming calls, emails &amp; clinic app communications with prompt responses. Provide knowledgeable <b>sub-professional</b> advice concerning the care and treatment of animals. Know when to make &quot;client communications&quot; for client questions/concerns requiring a medical professional. Know how to screen calls and route appropriately.</li><li>Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable.</li><li>Schedule appointments, obtaining all necessary data concerning the patient and owner. Prepare all required forms <b>in advance </b>when possible.</li><li>Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients&rsquo; arrival. Complete required forms such as new client form, consent forms, estimates, payment agreements, etc. and obtain all necessary information.</li><li>Schedule booster, progress, or recheck exams before the client has left.</li><li>Prepare welcome packets for new clients/puppies/kittens including information on pet insurance.</li><li>Check clients in: Greet clients in a professional, friendly, hospitable manner.</li><li>Check clients out: Place clients in a room for discharge if applicable. Review charts of patients being discharged from the clinic for completeness of information, make new appointments or note changes in patient status as necessary. Echo medical recommendations made by veterinarians when checking out clients. Enter charges if needed and set up future reminders in the system if needed. Take payments in the form of card, check, cash or care credit card.</li><li>Perform over-the-counter selling of specialty merchandise consisting of pet grooming aid, treats, food, etc. Exercise technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products purchase/ use.</li><li>Fill approved veterinary prescriptions with appropriate preventatives; provide routine instructions to owners concerning prescriptions for medications.</li><li>Collect lab specimens from pet owners, match patient records to the sample by creating a chart, and submit samples to veterinary technicians or veterinarians to determine appropriate in house or reference lab tests.</li><li>Assist in the updating of client files; prepare and address New Client, Surgery Confirmation/ Instruction, and Online Pharmacy emails. Follow-up with clients when clinic records indicate no recent visits.</li><li>As required, enter data into the computer system, retrieve and modify computerized records. The practice management software includes, but is not limited to, such areas as reminder list of patients for periodic notifications, receipt and/or invoicing to update medical/financial records; client records, pet records, medical records; word processing to produce letters for general correspondence and special mailings to clients, etc.</li><li>Perform a variety of clerical duties, receiving, sorting, distributing mail, sending out mailings, cleaning, organizing reception area, typing memos, correspondence, and reporting. Assist in ordering, receiving, stocking and distribution supplies.</li><li>Contact clients whose pets have lapsed.</li><li>Work well with all employees, and ensure your actions support the Practice Philosophy.</li><li>Perform duties as assigned by Reception Supervisor, Practice Manager, and Veterinarians.</li></ul><p><b>Financial: 15%-20%</b></p><ul><li>Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions and end of month if applicable.</li><li>Explain invoices to show value for care provided, stating all service/products provided before the total</li><li>Refer clients to Care Credit when asked about payment plans</li><li>Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper identification when necessary</li><li>Know fees for routine services and how to communicate them emphasizing value</li><li>Make bank runs if requested by the Practice Manager, Reception Supervisor, or Veterinarian.</li></ul><p><b>Other: 5% or less</b></p><ul><li>Open and close the building by handling lighting, A/C temperatures, locking building, and alarm setting.</li><li>Clean up after pets&rsquo; accidents in the reception area.</li><li>Perform other duties as assigned.</li></ul><p>Job Type: Part-time</p><p>Pay: $14.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul><p>Experience:</p><ul><li>Veterinary Reception: 1 year (Required)</li></ul><p>Work Location: In person</p>

Veterinary Receptionist PT

Southpoint Animal Hospital

<div>Welcome to Southpoint Animal Hospital, where our mission is centered on compassionate, advanced patient care and fostering deep community trust. That dedication is reflected in our exceptional 4.9-star Google rating, confirming our commitment to excellence within the Durham community. When you join our hospital, you are stepping into an environment where collaboration is paramount and patient advocacy guides every decision. This is an opportunity for you to truly impact animal health and do your best work in a supportive, high-performing environment. We understand that you need dedicated support to succeed in veterinary medicine. As part of a larger network of hospitals, Southpoint Animal Hospital invests heavily in your professional development. We offer clear programs designed to help all teammates achieve their career goals, whether that means becoming a credentialed technician, moving into leadership, or pursuing advanced educational opportunities. We provide robust continuing education resources and systems designed to promote efficient workflow and scheduling stability, ensuring you have the resources necessary to grow professionally. Quality of medicine is non-negotiable here, and you will be working in a facility equipped to handle complex cases, including access to specialized in-house services such as Cardiology. For our doctors, this means immediate access to internal specialty consultations and resources that support advanced diagnostics and detailed patient management across a wide spectrum of care. We emphasize a collaborative approach to challenging cases, ensuring that every patient benefits from collective knowledge and state-of-the-art medical protocols. Locating your career in Durham, NC, means embracing a vibrant, energetic community often affectionately referred to as the &quot;City of Medicine&quot; due to its world-class health institutions. Durham offers a perfect blend of historic charm, technological innovation, and a nationally recognized culinary scene. Known for its strong commitment to arts, excellent educational opportunities, and proximity to Research Triangle Park, this location offers an ideal balance between professional challenge and quality of life. You will find that Durham provides an enriching setting for both personal and professional growth.<div><div><div><br>
At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. <b>Please be sure to check your spam or junk folder</b> - sometimes these messages get filtered out.</div></div><h3 class="jobSectionHeader"><b>
Your Impact as a Receptionist</b></h3><ul><li><b>
Be the Director of First Impressions:</b> You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.</li><li><b>
Ensure Seamless Care Coordination:</b> You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.</li><li><b>
Advocate for Pet Health:</b> You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.</li><li><b>
Embody Compassion and Empathy:</b> You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.</li></ul><h3 class="jobSectionHeader"><b>
What You'll Bring to the Team</b></h3><ul><li>
A passion for providing excellent customer service and a genuine love for animals.</li><li>
Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.</li><li>
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.</li><li>
A collaborative, team-first mindset and the ability to work both independently and with direction.</li><li><i>
Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.</i></li></ul></div><div><h3 class="jobSectionHeader"><b><br>
How You're Supported</b></h3><p><i>
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.</i><br>
<br>
<i>Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.</i></p><div><h5 class="jobSectionHeader"><b>
Competitive Compensation</b></h5><div>
A competitive hourly rate or salary based on your experience and role.</div></div><div><h5 class="jobSectionHeader"><b>
Health &amp; Wellbeing</b></h5><div>
We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.</div></div><div><h5 class="jobSectionHeader"><b>
Financial Security</b></h5><div>
Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.</div></div><div><h5 class="jobSectionHeader"><b>
Commitment to Growth</b></h5><div>
We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.</div></div><div><h5 class="jobSectionHeader"><b>
The Power of a Network</b></h5><div>
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.</div></div><div><h5 class="jobSectionHeader"><b>
Valuable Perks</b></h5><div>
Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.</div></div><h3 class="jobSectionHeader"><b>
About Mission Pet Health</b></h3><p></p><p>
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at <b>missionpethealth.com</b>.</p><p>
Driving the award-winning culture are the WAG values &ndash; <b>Work Together, Amaze, and Grow</b>. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 &quot;Most Loved Workplace,&quot; ranked #2 in America's Top 100 and #1 in veterinary care.</p><div></div><div><p><b><br>
Reasonable Accommodations:</b> Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.</p><p><b>
EEO Statement:</b> Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.</p></div></div></div>

Veterinary Receptionist (PT30)

405Vet Animal Hospital

<div>At 405 Vet Animal Hospital, located in vibrant Oklahoma City, we invite you to join a practice where comprehensive medical care meets deep community trust. Since 2017, we have prioritized treating every patient as if they were our own, delivering full-service veterinary care that includes Wellness &amp; Prevention, Advanced Care, and complex Surgical Procedures. This dedication to excellence is reflected in our outstanding 4.9-star community rating. We are also proud to offer care in English and Spanish (Se Habla Espanol). If you are looking for a hospital built on collaboration and high standards, we have an exceptional opportunity for you to succeed. Joining us means becoming part of a highly stable and experienced collective of devoted animal lovers. Our dedicated medical team includes six veterinarians and a long-tenured group of support teammates, making collaboration seamless and fostering excellent mentorship opportunities. You will find a highly supportive environment where the internal turnover is notably low, suggesting that our teammates truly enjoy working here and feel empowered to grow. This stability allows you to focus on medicine and develop strong, lasting professional relationships while helping you achieve your career goals. We are committed to offering the highest quality of medicine across a wide range of services. Your caseload will be professionally diverse, covering not only essential small animal care but also specialized Exotic Pet Care, giving you a chance to broaden your expertise. You will regularly utilize your diagnostic skills via Testing &amp; Diagnostics and be engaged in complex cases requiring Advanced Care. Furthermore, we provide crucial Urgent Care services during normal business hours, ensuring that you are consistently engaged in challenging and rewarding veterinary medicine. Located in the heart of Oklahoma City, our community provides an excellent blend of metropolitan amenities and accessibility. Oklahoma City is a rapidly growing hub known for its friendly atmosphere and affordability, offering fantastic opportunities for dining, recreation, and cultural pursuits that suit any lifestyle. This is a dynamic setting where you can truly do your best work while enjoying a rich quality of life outside the practice.<div><div><div><br>
At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. <b>Please be sure to check your spam or junk folder</b> - sometimes these messages get filtered out.</div></div><h3 class="jobSectionHeader"><b>
Your Impact as a Receptionist</b></h3><ul><li><b>
Be the Director of First Impressions:</b> You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.</li><li><b>
Ensure Seamless Care Coordination:</b> You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.</li><li><b>
Advocate for Pet Health:</b> You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.</li><li><b>
Embody Compassion and Empathy:</b> You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.</li></ul><h3 class="jobSectionHeader"><b>
What You'll Bring to the Team</b></h3><ul><li>
A passion for providing excellent customer service and a genuine love for animals.</li><li>
Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.</li><li>
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.</li><li>
A collaborative, team-first mindset and the ability to work both independently and with direction.</li><li><i>
Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.</i></li></ul></div><div><h3 class="jobSectionHeader"><b><br>
How You're Supported</b></h3><p><i>
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.</i><br>
<br>
<i>Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.</i></p><div><h5 class="jobSectionHeader"><b>
Competitive Compensation</b></h5><div>
A competitive hourly rate or salary based on your experience and role.</div></div><div><h5 class="jobSectionHeader"><b>
Health &amp; Wellbeing</b></h5><div>
We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.</div></div><div><h5 class="jobSectionHeader"><b>
Financial Security</b></h5><div>
Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.</div></div><div><h5 class="jobSectionHeader"><b>
Commitment to Growth</b></h5><div>
We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.</div></div><div><h5 class="jobSectionHeader"><b>
The Power of a Network</b></h5><div>
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.</div></div><div><h5 class="jobSectionHeader"><b>
Valuable Perks</b></h5><div>
Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.</div></div><h3 class="jobSectionHeader"><b>
About Mission Pet Health</b></h3><p></p><p>
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at <b>missionpethealth.com</b>.</p><p>
Driving the award-winning culture are the WAG values &ndash; <b>Work Together, Amaze, and Grow</b>. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 &quot;Most Loved Workplace,&quot; ranked #2 in America's Top 100 and #1 in veterinary care.</p><div></div><div><p><b><br>
Reasonable Accommodations:</b> Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.</p><p><b>
EEO Statement:</b> Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.</p></div></div></div>

BluePearl Pet Hospital

<div><div><div><p><b>B</b><b>l</b><b>uePearl</b><b> Pet Hospital is hiring for Veterinary Receptionists!</b></p><p></p><p><b>
Schedule:</b> This is a day-time position including weekdays and weekends!</p><p><b>
Pay:</b> $17.00 - $26.00 / hour</p><p><b>
This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.</b></p></div></div><p></p><div><p><br>
At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.</p></div><p></p><div><p><b><br>
As a Veterinary Receptionist:</b></p></div><p></p><div><div><ul><li><p><br>
You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.</p></li><li><p>
You are always offering a friendly smile, strong eye contact and an approachable demeanor.</p></li><li><p>
You are a compassionate listener.</p></li><li><p>
You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.</p></li></ul></div></div><div><div><ul><li><p>
You will assess immediately upon arrival each client&rsquo;s rare need, as well as the pet&rsquo;s general condition.</p></li><li><p>
You will determine whether an emergency arrival is a &ldquo;stat&rdquo; versus &ldquo;standard&rdquo; emergency.</p></li><li><p>
You will respond to non-patient calls or visitors and connect them to the appropriate team member.</p></li><li><p>
You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.</p></li><li><p>
You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.</p></li></ul></div></div><div><div><ul><li><p>
You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.</p></li></ul></div><p></p><div><p><b><br>
Why </b><b>BluePearl</b><b>?</b></p></div><div><ul><li><p>
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.</p></li><li><p>
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.</p></li></ul></div></div><div><div><ul><li><p>
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.</p></li><li><p>
 A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.</p></li><li><p>
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.</p></li></ul><p></p><p><i>
This position is not eligible for visa sponsorship or sponsorship transfer.</i><i> </i><i>Applicants must</i><i> </i><i>possess</i><i> </i><i>unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.</i></p></div><p></p><div><p><i>
BluePearl</i><i> is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity </i><i>employer</i><i> and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or </i><i>an accommodation</i><i> during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.</i></p></div></div></div><p></p>

Veterinary Receptionist - Daytime

Animal Hospital East & South

<p>Receptionist needed for American Animal Hospital Association accredited veterinary hospital. Duties include greeting clients/pets, answering phone, scheduling appointments, filing, collecting payments, computer work, cleaning and some lifting. Must be an animal/people person, a multi-tasker, organized, self motivated, articulate with good communication skills and able to follow protocols. Experience in the veterinary field required. Must be able to work at both offices and flexible on weekends. If interested please email resume.</p><p>Job Type: Part-time</p><p>Work Location: In person</p>

PetVet Care Centers

<p></p><div><p><b>PetVet Care Centers' Hohenwald Animal Hospital </b>is currently seeking an <b>Administrative Receptionist </b>to join their team!</p>
<p>
At PetVet Care Centers, our mission is to improve the lives of animals and people &mdash; providing exceptional and compassionate care at every stage &mdash; for all the moments that matter.</p>
<p><b>
Because life is better with pets.</b></p>
<p>
We deliver the <b>Ultimate Care Experience &mdash; every pet, every client, every time.</b> That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.</p>
<p>
With more than <b>420 locally led hospitals</b> and over <b>11,000 team members nationwide</b>, we offer:</p>
<ul>
<li>Local autonomy with national support</li>
<li>Career mobility and development opportunities</li>
<li>A collaborative, inclusive environment where your wellbeing comes first</li>
</ul>
<p><b>You care for pets. We care for you.</b></p>
<p></p>
<p><b>Position Overview</b></p>
<ul>
<li>The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.</li>
</ul>
<p><b>Key Responsibilities</b></p>
<ul>
<li>Provides excellent customer service in-person, over the phone, and during high-stress situations.</li>
<li>Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.</li>
<li>Handles basic medical emergencies for pets and owners, ensuring safety and well-being.</li>
<li>Assists with medication pickups, inquiries, and provides information about services and products.</li>
<li>Inputs and manages data in practice management software, including billing and accounts.</li>
<li>Assists with retail sales, weighing pets, processing faxes, and maintaining records.</li>
<li>Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.</li>
</ul>
<p><b>Qualifications (Required)</b></p>
<ul>
<li>High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience</li>
<li>Knowledge of clerical procedures and ability to organize files and records</li>
<li>Excellent customer service skills, providing courteous and prompt assistance</li>
<li>Accurate cash handling and cashiering abilities</li>
<li>Strong multitasking skills with attention to detail</li>
<li>Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds</li>
</ul>
<p><b>Preferred Skills (Nice to Have)</b></p>
<ul>
<li>Some kind of Customer Service Experience would be a plus as well some animal medical experience (even if it is just small animals)</li>
<li>Big plus is you have worked for a veterinary setting and know how to use Avimark</li>
</ul>
<p><b>Schedule</b></p>
<ul>
<li>M/W/Th/F from 7:45am to 5:30pm and every other Saturday from 7:30am to 1:30 pm</li>
<li>Potential for Sunday and Holiday Kennel Shifts</li>
<li>Flexible with shortened hours on Wednesday and Thursday</li>
</ul>
<p><b>What We Offer</b><br>
We care deeply about supporting our team members &mdash; professionally and personally. Benefits include:</p>
<ul>
<li>Medical, dental, and vision insurance</li>
<li>Paid Parental Leave (birth, adoption, foster)</li>
<li>401(k) with discretionary contribution</li>
<li>Team Member Pet Discounts</li>
<li>Emotional wellbeing support &mdash; including Calm app access and 24/7 EAP</li>
<li>CE stipends and career development resources</li>
<li>Grant Circle &mdash; a relief fund for team members facing personal hardship</li>
<li>Local hospital culture backed by national resources</li>
</ul><p></p><div>
<p>At PetVet Care Centers, we're committed to a <b>Culture of Care</b> &mdash; for pets, for the people who love them, and for the team members who make it all possible. With <b>more than 420 hospitals across the U.S.</b> and a team of over <b>11,000 dedicated professionals</b>, including <b>1700+ veterinarians</b>, we offer a unique blend of local leadership and national support that helps our hospitals thrive.</p>
<p>
Our model is built on <b>partnership, collaboration, and local medical autonomy</b>, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.</p>
<p><b>
You care for pets. We care for you.</b></p>
<p>
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