apartment community assistant manager

The Dinerstein Companies

<div><p>Are you ready to be the cornerstone of our community, managing operations and fostering connections that transcend the basic introductions? If you're passionate about people and property, this is the role you've been waiting for!<br>
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As one of the nation&rsquo;s largest multi-family and student housing community developers, <b>The Dinerstein Companies</b> has completed over 75,000 multi-family apartments and 44,000 student housing beds in 26 states. TDC is an integrated company specializing in the development, construction, and property management of the nation&rsquo;s finest apartment communities, with over sixty years in business. Whether it&rsquo;s luxury mid-rise, high-rise residences or the most innovative off-campus student housing, TDC has the experience, expertise, and reputation for developing premier apartment communities.<br>
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We are an experienced company. Not a management company. We wake up daily with a renewed mission towards genuine hospitality and authentic care. We seek to build and encourage relationships that create lasting memories. People will know why we love our work by how they feel after each encounter with our team and our communities. The extra degree of customer service makes all the difference. TDC looks for dynamic individuals eager to be the face of our company, brand, and property in our markets. Team members should embody the Core Values of The Dinerstein Companies.
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As the Assistant Manager, you will play a critical role in our community. You will have the mojo and constantly work to improve our community&rsquo;s operations. You will wear many hats and understand the general workings of an apartment community from the ground up. You will deliver top-notch service to all our clients and residents. You will be expected to work accurately, effectively, and efficiently.
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<b>As our Assistant Community Manager, you will be expected to:</b></p><ul><li>
Process renter&rsquo;s applications for approval.</li><li>
Address matters involving residents and their needs.</li><li>
Contribute to the community's success by maintaining all aspects of bookkeeping and general administrative responsibility in the office.</li><li>
Handle all AR.
</li><li>Help ensure that invoices are processed (manager specific).</li><li>
Maintain and review individual resident lease file documents for accuracy.</li><li>
Ensure vendor documents meet compliance requirements.</li><li>
Reconcile property accounts monthly.</li><li>
Process move-ins and move-outs.</li><li>
Leasing activity - phone calls, emails, touring, and leasing apartments.</li><li>
Follow up on delinquent accounts.</li></ul><p><b>
To thrive, you should have:</b></p><ul><li>
2 years of experience as an Assistant Manager or Bookkeeping role in multifamily housing.</li><li>
Prior experience with affordable/income-restricted and high-end communities is a plus.</li><li>
Knowledge of generally accepted accounting principles.</li><li>
High school diploma or GED certificate.</li><li>
Must meet company background investigation, credit screening, and drug screening.</li><li>
Valid driver&rsquo;s license.</li></ul><p><b>
Best-in-Class Benefits and Perks:</b><br>
We value our employees&rsquo; time and efforts. Our commitment to your success is enhanced by competitive compensation and an extensive benefits package including:</p><ul><li>
Comprehensive health coverage: Medical, dental, and vision insurance provided.</li><li>
Robust retirement planning: 401(k) plan available with employer matching.</li><li>
Financial security: Life and disability insurance for added protection.</li><li>
Flexible financial options: Health savings and flexible spending accounts are offered.</li><li>
Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided.</li></ul><p>
Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.<br>
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<b>Apply Today!</b><br>
Are you ready to be the driving force behind our community, where connections flourish, neighbors become friends, and the sense of home is palpable? Take the first step in joining us by submitting your resume to:<br>
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<i>We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law</i></p></div>

Assistant Community Manager

RPM Living

<div>Overview:
<div>
At RPM, we&rsquo;re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.</div><div></div><div><br>
</div><div></div>Position Summary:
<div>
The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.</div>
Responsibilities:
<ul><li>Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements</li><li>
Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status</li><li>
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation</li><li>
Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data</li><li>
Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization</li><li>
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed</li><li>
Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed</li><li>
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement<br>
Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner</li></ul>
Education and Experience:
<ul><li>High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience</li><li>
At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred</li><li>
Microsoft Office Suite, Project Management</li></ul>
Qualifications:
<div><b>
Physical Requirements:</b></div><ul><li>
May be required to sit for extended periods of time while working at a desk</li><li>
May be required to climb stairs</li><li>
Must be able to read documents, computer screens and data</li><li>
Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>
Must be able to operate a computer, keyboard, mouse and other office equipment</li></ul><div><b>
Work Environment:</b></div><ul><li>
This role is based on site and requires that the employee spend time outside with exposure to the elements.</li><li>
May require working in confined spaces, heights and potentially hazardous areas</li></ul><div></div><div><br>
This job title is associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager.</div>
Company Information:
<div>
Join RPM Living and experience exceptional benefits designed to enhance your life.</div><ul><li>
Weekly pay for all associates working onsite at an apartment community<br>
</li><li>
Comprehensive healthcare coverage available for all full-time, regular associates<br>
</li><li>
Employer-paid employee assistance, mental health, and wellness programs<br>
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Ancillary benefits including critical illness, hospital indemnity, and accident insurance<br>
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401(k) with robust company match<br>
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Opportunities for professional development, career growth, and role-based learning plans<br>
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Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)<br>
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Paid time off plus floating holidays and volunteer days<br>
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Discounted Perks (Costco membership, movie tickets, health &amp; wellness, entertainment &amp; travel discounts)</li></ul><p></p><div><br>
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver&rsquo;s license is preferred; candidates without a license will be provided a liability waiver.</div><div></div><div><br>
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.</div><div></div><div><br>
RPM Living is an Equal Opportunity Employer.</div><div></div><div><br>
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select &quot;Careers&quot; in the &quot;Choose a Topic&quot; dropdown menu.</div></div>

Royal American Management, Inc.

<div><ul><li><b>Valid Driver's License required; 29 hours per week.</b></li></ul><p>
</p><p><b>Job Summary</b>:
</p><p>Under direct supervision of the Community Manager, the Assistant Community Manager acts as the administrative assistant for the property and is responsible for understanding all company policies and procedures and assisting the Community Manager in implementing such on the property. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with leasing, marketing, and resident relations for the community.
</p><p>Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
</p><p><b>Essential Job Duties and Responsibilities</b>:
</p><p>This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.
</p><ul><li>Create a positive, welcoming, supportive environment for residents, visitors, and community associates
</li><li>Assist Community Manager in attracting, screening, and selecting prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria</li><li>
Maintain knowledge and awareness of market conditions affecting leasing and operations</li><li>
Assist Community Manager in developing and executing marketing and advertising campaigns for apartment leasing
</li><li>Assist with development and implementation of resident services programming</li><li>
Maintain sound rent collection procedures, including following up with delinquent accounts</li><li>
Deliver rent deposits to bank and submit relevant documentation</li><li>
Assist in overseeing the security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns</li><li>
Maintain familiarity with all procedures and requirements for accounts payable</li><li>
Assist in the preparation of the annual operating budget, and works with the Community Manager to maintain budgetary guidelines</li><li>
Assist in monitoring landlord-tenant relations and mediate disputes when necessary</li><li>
Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
</li><li>Inspect apartments for move in condition and turn over status</li><li>
Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained</li><li>
Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed</li></ul><p><b>
Knowledge, Skills and Abilities (KSAs)</b>:</p><ul><li>
Ability to perform all functions of a Leasing Consultant</li><li>
Work flexible schedule, including evenings and weekends</li><li>
Travel for the purpose of conducting property business<b>. </b>Must have a government issued state ID, or valid driver&rsquo;s license if required by Management based on location/property or business needs</li><li>
Work under multiple time constraints</li><li>
Computer literacy</li><li>
Excellent customer service skills</li><li>
Demonstrate strong written and oral communication skills</li><li>
Proficiency in One Site preferred</li><li>
Able to step in as acting Community Manager if the need arises</li></ul><p><b>
Education and Experience</b>:</p><ul><li>
High School Diploma or Equivalent</li><li>
Minimum of one year property management experience preferred</li><li>
Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred</li></ul><p><b>
Physical Demands</b>:</p><ul><li>
Must be able to access all areas of the propertys grounds and structures, including multilevel structures, with or without the aid of an elevator
</li><li>Work with a computer for a minimum of 7 hours daily either standing or sitting</li><li>
Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day-to-day operations of the property</li></ul></div>

ASSISTANT COMMUNITY MANAGER - Treetop

<div><b>Company Description</b><p><b><br>
Preferred Apartment Communities</b> combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow.</p><p>
Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people-focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve.</p><b><br>
Job Description</b><p><b><br>
Responsibilities:
</b></p><ul><li>Assume supervisory responsibilities in the absence of the Community Manager.</li><li>
Attend managers meeting whenever the Community Manager is unable to attend.</li><li>
Special projects assigned by the Community Manager.</li><li>
Lease apartments to qualified prospects using product knowledge, closing techniques, professionalism, and poise while building rapport with the customer.</li><li>
Respond promptly, with a positive, helpful, and courteous attitude, to all walk-in and telephone prospects. Enter all walk-in and phone traffic into database daily. Respond to internet leads</li><li>
Call the answering service as necessary for messages and follow up on all messages.</li><li>
Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.</li><li>
Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.</li><li>
Follow up with all prospects by phone and in writing pursuant to PAA&rsquo;s procedures.</li><li>
Accurately type all paperwork needed and enter lease agreement and any other forms into database before submitting lease files for verification.</li><li>
Verify applications and process files quickly through phone calls,</li><li>
correspondence and computer software. Submit to manager for approval prior to move-in</li><li>
Complete verification process in a timely manner. Notify applicant verbally and in writing within 24 hours if application is denied.</li><li>
Process all paperwork and set up file for move-in.</li><li>
Schedule move-ins to minimize rent loss.</li><li>
Maintain a minimum of 20% conversion ratio of total traffic.</li><li>
Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.</li><li>
Shop the competition.</li><li>
Review monthly financial reports and supporting data with Community Manager.</li><li>
Make suggestions that will maximize revenue and cash flow.</li><li>
Collect and bank stamp all rent checks daily and enter into database.</li><li>
Maintain a deposit log.</li><li>
Make deposits daily at specified bank office. Operate night drop box when necessary.</li><li>
Notify manager of any delinquent rent and prepare and deliver late rent letters to those residents.</li><li>
Prepare and deliver demand letters no later than the ninth of each month and inform manager. Prepare late rent reminders per your market qualifications as specified in the lease.</li><li>
File all dispossessory for delinquent rent through the office of the County Clerk on the tenth of the month or through designated eviction service.</li><li>
Notify resident in writing and by phone of a returned check. If payment is not</li><li>
received within 24 hours, post demand on resident&rsquo;s door and file dispossessory with County Clerk or eviction service. Keep managers informed on status of dispossessory.</li><li>
Monitor cash receipts book.</li><li>
Collect money from laundry room following coin collection procedures, be sure two associates collect and count cash. Deposit money the same day it is collected.</li><li>
Open mail and date stamp invoices daily.</li><li>
Match invoices with delivery ticket and put in payables&rsquo; file and enter all invoices into database.</li><li>
Submit Invoice List and invoices to manager for approval.</li><li>
Bill residents for any miscellaneous charges such as utility charges. Follow-up on collection.</li><li>
Verify vendor statements and billing discrepancies.</li><li>
Visually inspect apartments for move-ins, move-outs, special resident requests, and turnkey inspections and follow through with any concerns.</li><li>
File all maintenance requests in apartment files.</li><li>
Consistently follow key control system, including, but not limited to, nightly back up of the system.</li><li>
Schedule and inspect apartments for turnkey service.</li><li>
Receive and acknowledge resident notices and prepare files. Collect any early termination fees.</li><li>
Write up all maintenance requests upon receipt.</li><li>
Participate in grounds walk once per quarter.</li><li>
Review monthly general inspection report with manager and participate in improvement efforts.</li><li>
Stays current on relevant market issues and competitive information.</li><li>
Other projects and duties as requested.</li></ul><p><b>
Customer Service Responsibilities:</b></p><ul><li>
A complete clean and neat uniform must be worn when working on any PAA Property including weekends, if applicable. Personal appearance must be always clean and neat, according to PAA policy.</li><li>
Communicate with residents and prospects in a manner consistent with PAA's standards.</li><li>
Read and/or listen to resident requests/complaints.</li><li>
Receive resident complaints in a calm, open, and professional manner.</li><li>
Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Requirements:</b></p><ul><li>
Multi-family property management experience preferred.</li><li>
Valid driver's license (free from major moving violations) and dependable transportation.</li></ul><br>
<b>
Additional Information</b><p><b><br>
What We Offer:
</b></p><ul><li>Generous PTO program</li><li>
13 paid holidays plus 3 floating holidays and paid volunteer day</li><li>
Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates</li><li>
401k with exceptional employer match</li><li>
Associate Apartment Discount</li><li>
Educational Assistance Program (tuition and certifications)</li><li>
Company-paid employee assistance, mental health, and wellness program</li></ul><div></div><p>
Preferred Apartment Communities is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email talent@revantage.com</p><p>
Review our privacy policy here: https://www.pacapts.com/careers/</p><p>
Preferred Apartment Communities is proud to be a US EPA ENERGY STAR&reg; Partner.</p></div>

Assistant Community Manager - The Terraces at Lake Mary

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Assistant Community Manager - The Terraces at Lake Mary