apple retail specialist

Apple

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Specialist, you build brand loyalty and create owners of Apple products and services. You&rsquo;re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious - you ask questions to learn about our customers&rsquo; needs, customizing recommendations to enrich their lives. 
 
Description 
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Understand and proactively stay up to date on Apple&rsquo;s products, services, purchase options, and Product Zone sales processes. 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities. 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Personalize solutions based on customer needs, and effectively communicate them. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be curious and open to learning from others and helping each other grow. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Specialist

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Creative, you foster a learning environment for our customers by helping them set up their products and connect their interests to the Apple ecosystem. Through Apple-led sessions and events, you use your knowledge and interpersonal skills to inspire customers to discover, own, and love Apple products. 
 
Description 
Deliver engaging Today at Apple sessions to encourage strong customer participation. 
 
Generate excitement, engagement, and enthusiasm among customers for Apple products and services through Today at Apple programming and events. 
 
Create interactive customer experiences that help others get the most from the Apple ecosystem. 
 
Drive ownership by recommending solutions that meet customer needs. 
 
Support customers in setting up their devices. 
 
Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Draw from experience with teaching or public presentations and be comfortable presenting to live audiences. 
Adapt facilitation styles to meet the needs of the audience with many learning styles, sizes, and settings. 
Understand the benefits of the Apple ecosystem and influence others to see those benefits. 
Work in a team environment, demonstrating shared responsibility and accountability with other team members. 
Work in a fast-paced environment and balance multiple priorities at the same time. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Yaratıcı Kişi

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple&rsquo;s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. 
 
Description 
Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Be knowledgeable about and proactively stay up to date on Apple&rsquo;s products, services, purchase options and Product Zone sales processes.
 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.
 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Show a track record of producing top-performing sales and customer experience results. 
Personalize solutions based on customer needs, and effectively communicate them. 
Solve customer concerns using care, learning, and presentation skills. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
 
Support and educate the broader team by sharing knowledge, experiences, and insights. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
Be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Bilirkişi

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple&rsquo;s services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results. 
 
Description 
Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. 
 
Be knowledgeable about and proactively stay up to date on Apple&rsquo;s products, services, purchase options and Product Zone sales processes.
 
 
Support your peers throughout the store as needed by sharing knowledge about Apple&rsquo;s products, services, and purchase options, and assist in offering ownership opportunities.
 
 
Maintain accuracy and follow guidance. 
 
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate knowledge of Apple products and services.
 
Show a track record of producing top-performing sales and customer experience results. 
Personalize solutions based on customer needs, and effectively communicate them. 
Solve customer concerns using care, learning, and presentation skills. 
Work in a fast-paced environment, often supporting multiple customers at the same time. 
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
 
Support and educate the broader team by sharing knowledge, experiences, and insights. 
 
Minimum Qualifications 
You should: 
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
Have experience in retail or sales, or related work experience. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Expert

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. 
 
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
 
 
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services. 
 
Description 
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs. 
 
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple. 
 
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software. 
 
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple. 
 
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. 
 
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. 
 
Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn. 
 
Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities. 
 
Preferred Qualifications 
You can: 
Demonstrate technical expertise of Apple products and services. 
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment. 
Navigate customer service issues with care and strong interpersonal skills. 
Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience. 
Work in a fast-paced environment and balance multiple tasks at the same time. 
Work well in a team environment, demonstrating shared responsibility and accountability with other team members. 
Be trusted with sensitive or confidential information, keeping with Apple&rsquo;s core values. 
Be curious and open to learning from others and helping each other grow. 
 
Minimum Qualifications 
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. 
You should also be proficient in the local language, both written and spoken. 
 
At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.

Teknik Uzman

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