application analyst

Air Arabia

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To provide support services to end users through various channels as required Troubleshoots and remediates issues impacting the operation of the technology infrastructure to ensure continuity of business Installs configures and monitors computer systems and networks for clients ensuring productivity is in line with set measures and clients adopted policies and procedures
 <br/>
 <br/>
 Key Result Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Drives the technical support team to carry out customer support properly and promptly, monitors servers and systems takes ownership of reported issues responds to enquiries provides information and feedback ensuring problems are being recorded and tracked throughout the entire process
  </li>
  <li>
   Maintains positive customer working relationships with stakeholders business users, suppliers vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance
  </li>
  <li>
   Provides technical non-technical support to clients, conducts analysis, diagnosis and troubleshoots systems network hardware software faults and bugs to resolve problems considering system capacity limitations etc applies metrics to monitor performance and measure key project criteria
  </li>
  <li>
   Identifies resolutions to technical problems carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary responds within agreed time limits to call-outs
  </li>
  <li>
   Assists with the development and implementation of processes and service level agreements of incidents management and service request management
  </li>
  <li>
   Assists technical experts in planning evaluating testing and implementing new technology such as systems and platforms. Participates in different projects as required
  </li>
  <li>
   Contributes to the creation of support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs
  </li>
  <li>
   Utilizes different communication channels to support or guide end users on the different enquiries and problems raised these channels include personal visits telephone calls e-mails web chat etc
  </li>
  <li>
   Ensures proper recording and closure of all claims generates timely reports of different nature to capture support services activities
  </li>
  <li>
   Installs configures monitors and maintains computer hardware operating systems applications and networks replaces parts and upgrades existing ones when and as needed in line with agreed SLAs
  </li>
  <li>
   Supports the rollout of new applications where applicable sets up new users accounts, profiles and passwords. Supports the clients during CR implementation UAT and Training
  </li>
  <li>
   Assists in establishing and maintaining a complete and accurate record of all IT assets within ISA. Establishes and maintains security integrity and business continuity controls and documents
  </li>
  <li>
   Responds positively to operational needs by being on-call available for critical systems 24x7 support
  </li>
  <li>
   Actively monitors application IT performance using monitoring and controlling tools to ensure 24x7 availability
  </li>
  <li>
   Should be open to work on shifts based on team requirements
  </li>
  <li>
   Should be open to work as Primary and/or Secondary supports based on roster
  </li>
  <li>
   Complete resolution of tickets based on targets defined by the team
  </li>
  <li>
   Performs any other additional duties as directed by the line manager
   <br/>
   <br/>
  </li>
 </ul>
 Key Result Responsibilities-Continued
 <br/>
 <br/>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 Bachelor Degree in Computer Engineering Computer Science Information Technology
 <br/>
 <br/>
 ITIL Certified Not mandatory
 <br/>
 <br/>
 Fluent in English Language
 <br/>
 <br/>
 Work Experience
 <br/>
 <br/>
 5-6 years in IT Infrastructure support service desk 24x7 critical operations preferably in aviation
 <br/>
 <br/>
 This job requires occasional duty travel for training and implementation purposes
 <br/>
 <br/>
 Proven record in implementing and monitoring infrastructure projects
 <br/>
 <br/>
 Proven skills in carrying out bug fixes for minor issues and applying patches Basic knowledge in Java Unix SQL Webservices
 <br/>
 <br/>
 Holistic IT Knowledge in heterogeneous technology environments experience with different types of end-to-end technology stacks
 <br/>
 <br/>
 Experienced in managing operations and technology platforms both internally and externally hosted.
 <br/>
 <br/>
 Proven skills in analysing data identifying pitfalls and recommending solutions
</div>


Application Analyst

Acertus

<p></p><div><p>ACERTUS is an automotive logistics company that offers portfolio of services that span across the vehicle lifecycle. <b>The Cash Application Analyst</b> will be responsible for retrieval of remittance advice and application of cash while ensuring compliance with company policies and procedures as well as continuing to optimize processes to improve efficiency and accuracy. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively across departments.</p>
<p><b>
Schedule</b>: Monday thru Friday 8:00am - 5:00pm</p>
<p><b>
Pay</b>: $21/hour</p>
<p><b>
What will you be doing?
</b></p><ul><li>Ensure all cash receipts are applied promptly and accurately for multiple subsidiaries with emphasis on Amerifleet Transportation.</li>
<li>Maintain policies and procedures for cash application processes to optimize efficiency and accuracy.</li>
<li>Conduct regular audits of cash applications to ensure compliance with company policies and accounting standards.</li>
<li>Collaborate cross-functionally with Finance, Accounts Receivable, and other departments to resolve payment discrepancies and improve cash application processes.</li>
<li>All other duties as assigned by management.</li>
</ul>
<p><b>Qualifications</b>:</p>
<ul>
<li>This position requires a bachelor&rsquo;s degree or equivalent of education and/or experience required.</li>
<li>Experience (1-2 years) in cash application or accounts receivable management,</li>
<li>Strong understanding of accounting principles and practices related to cash application.</li>
<li>Proficiency in using ERP systems (e.g., NetSuite) and other standard tools such as Microsoft Excel.</li>
<li>Proficient in Microsoft Office products &ndash; specifically Excel and Outlook</li>
<li>Excellent analytical skills with attention to detail.</li>
<li>Ability to prioritize and manage multiple tasks and deadlines effectively.</li>
<li>Strong leadership and interpersonal skills, with the ability to motivate and develop team members.</li>
<li>Excellent oral and written communication skills.</li>
</ul>
<p><b>Benefits</b></p>
<p>
At ACERTUS we believe that our employees are our greatest asset. Our benefits include:</p>
<ul>
<li>Medical, Dental and Vision Insurance benefits start on the 1st of the month following your start date.</li>
<li>Company Paid Time Off</li>
<li>8 Company Paid Holidays</li>
<li>401(k) with company match start on the 1st of the month following start date.</li>
<li>Casual Work environment</li>
</ul>
<p>ACERTUS is an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers&rsquo; experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.</p>
<p><b><i>
ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</i></b></p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Cash Application Analyst

Koch

<div><b>Your Job
</b><p>Are you detail-oriented and passionate about financial accuracy? We are seeking a <b>Cash Application Analyst </b>who will play a vital role in ensuring timely and accurate processing of incoming payments. In this position, you'll collaborate across teams to drive efficiency in our cash application process and contribute directly to the health of our financial operations.</p><p><b>
Our Team
</b></p><p>The OTC finance team at Koch Inc. oversees the complete Order-to-Cash process by managing customer orders, invoicing, and timely payment collection. They work to optimize cash flow and reduce credit risk through detailed accounts receivable analysis. Additionally, the team collaborates closely with sales and operations to resolve billing issues and improve overall customer satisfaction.</p><p><b>
What You Will Do<br>
</b><br>
</p><ul><li>Ensure accurate and timely application of daily cash receipts, including checks, ACH, wire transfers, and credit card payments</li>
<li>Collaborate with internal teams such as Sales, Credit, and Customer Service to resolve payment discrepancies</li>
<li>Reconcile unapplied payments and work proactively to maintain clean customer accounts</li>
<li>Support month-end close by ensuring all cash receipts are accurately posted within deadlines</li>
<li>Provide documentation and insights to support audits and internal reviews</li>
<li>Identify and contribute to improvements in the cash application process for increased accuracy and efficiency</li>
</ul><br>
<b>Who You Are (Basic Qualifications)
</b><br>
<ul><li>Bachelor's degree in finance, Accounting, Business Administration, or a related field</li>
<li>1-3 years of experience in cash application or accounts receivable</li>
<li>Proficiency in ERP systems such as SAP or Oracle</li>
<li>Strong Excel skills and familiarity with the Microsoft Office Suite</li>
<li>Excellent attention to detail and problem-solving skills</li>
</ul><br>
<b>What Will Put You Ahead
</b><br>
<ul><li>Experience working in a shared services or corporate finance environment</li>
<li>Exposure to Order-to-Cash (OTC) processes and best practices</li>
<li>Proven ability to drive process improvements in cash application</li>
<li>Strong communication and collaboration skills across departments</li>
</ul><br>
<b>Who We Are
</b><p>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.</p><p>
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.</p><p>
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.</p></div>

Xtensys Connected Health solutions

<p></p><div><h4 class="jobSectionHeader"><b>Who We Are</b></h4><p>
Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced EPIC Application Analyst &ndash; Radiant to join our team of 500 and support our exciting journey. We value people and we&rsquo;re building a culture to match. If you are a collaborative, innovative, and strategic leader, we&rsquo;d love to talk.</p>
<h4 class="jobSectionHeader"><b>
Job Summary</b></h4><p>
The EPIC Application Analyst &ndash; Radiant functions under the direction of the Application Manager and provides intermediate system-level support for multi-user clinical and financial applications. This includes installation, configuration, training, maintenance, and ongoing support for operating systems, software, hardware, and reporting tools.</p>
<p>
This role requires strong systems analysis skills and a comprehensive understanding of project management concepts and methodologies. The Analyst will lead and participate in project planning sessions, establish project goals and milestones, and manage projects with varying levels of complexity.</p>
<p>
The ideal candidate brings strong communication and customer-service skills, working collaboratively with Xtensys staff, operational departments, clinical teams, and external partners to ensure successful deployment and optimization of the Radiant module.</p>
<h4 class="jobSectionHeader"><b>
Key Responsibilities</b></h4><ul><li>
Provide intermediate systemlevel support for EPIC Radiant and related clinical/financial applications.</li><li>
Install, configure, test, maintain, and support application software, hardware, and reporting tools.</li><li>
Participate in and lead project planning sessions, contributing to timelines, milestones, and deliverables.</li><li>
Manage small to midsized projects and support larger project initiatives.</li><li>
Collaborate with clinical, operational, and technical teams to ensure system optimization and user satisfaction.</li><li>
Deliver training, education, and guidance to end users and operational departments.</li><li>
Troubleshoot and resolve application issues while promoting excellent customer service.</li><li>
Partner closely with internal Xtensys teams and external departments to achieve project goals.</li></ul><h4 class="jobSectionHeader"><b>
Qualifications and Experience</b></h4><ul><li>
24+ years of experience supporting EPIC applications, preferably Radiant.</li><li>
Intermediate knowledge of systems analysis and workflow evaluation.</li><li>
Strong understanding of project management principles and methodology.</li><li>
Experience supporting multiuser clinical or financial applications in a healthcare environment.</li><li>
Excellent communication, customer service, problemsolving, and documentation skills.</li><li>
Ability to manage multiple priorities and meet project deadlines.</li></ul><h4 class="jobSectionHeader"><b>
Education/Certifications</b></h4><ul><li>
Bachelor&rsquo;s degree in Information Systems, Computer Science, Healthcare Informatics, or related field (preferred).</li><li>
EPIC Radiant Certification (required).</li></ul><h4 class="jobSectionHeader"><b>
Travel Requirements</b></h4><ul><li>
Up to 20% (this includes &lsquo;golive&rsquo; implementations) Physical Requirements</li></ul><h4 class="jobSectionHeader"><b>
Physical Requirements</b></h4><ul><li>
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.</li></ul><h4 class="jobSectionHeader"><b>
Why Join Us</b></h4><ul><li>
You can work alongside dynamic leaders and a passionate, missiondriven team.</li><li>
You&rsquo;re able to enjoy a flexible, highimpact role with major opportunities for growth.</li><li>
You&rsquo;ll receive a competitive salary, benefits, and career development pathways.</li></ul><p>
#LI-Remote</p>
<h4 class="jobSectionHeader"><b>
About Xtensys Connected Health Solutions</b></h4>
We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we&rsquo;d love to talk.</div><p></p>

Epic Application Analyst – Radiant

Hershey Entertainment & Resorts

<p></p><div><p>Hershey Entertainment &amp; Resorts Company (HE&amp;R) is an award-winning entertainment &amp; hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment &amp; Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.</p>
<p>
The IT Application Analyst Associate acts as the primary system owner for one or more applications used in the Hershey application portfolio. This role provides end-user support to operational departments who utilize these systems as well as assistance to Technology Services team members for daily troubleshooting of these systems. This role will analyze, develop, and propose system, configuration, and process changes and improvements for operational departments to accomplish business objectives.</p>
<p>
As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!</p>
<p><b>
Job Duties (Duties marked with an asterisk are essential functions of this job):</b></p>
<ul>
<li><p>Act as system owner for one or more non-enterprise systems in the Hershey application portfolio. Serve as the system expert within Hershey and as the vendor liaison on their assigned applications.*</p>
</li>
<li><p>Work collaboratively within the application support team and other IT and business areas to schedule, delegate, and follow up on issues and tasks to achieve company objectives in a timely manner.*</p>
</li>
<li><p>Analyze, understand, and review operational needs, processes, and procedures, identify opportunities, and propose and initiate changes at an application or employee level for process improvement*</p>
</li>
<li><p>Review system functionality and identify security concerns and potential risks both technically and through standard operations.*</p>
</li>
<li><p>Work closely with the IT Project Managers and acts as the technical lead on IT projects. Foster and maintain strong working relationships with operational departments.*</p>
</li>
<li><p>Work closely with system vendors to troubleshoot issues, apply patches, perform upgrades, and handle other required system maintenance needs.*</p>
</li>
<li><p>Provide technical assistance as Tier 3 application support to Technology Services team members on troubleshooting of applications and security vulnerabilities.*</p>
</li>
<li><p>Provide end-user support and training for operational departments who utilize the systems to assist with configuration changes, new or improved process implementation, or high level business challenges.*</p>
</li>
<li><p>Act as Project Manager on small technical projects such as application upgrades or implementation of new features of existing applications.*</p>
</li>
<li><p>Work closely with other Application team members to share knowledge about systems and issues and train others as backups on key system functionality.*</p>
</li>
<li> <p>Perform other duties as assigned.</p>
</li>
</ul><p><b>Qualifications:</b></p>
<ul>
<li><p>18 years of age or older.</p>
</li>
<li><p>Associate&rsquo;s degree - Information Technology</p>
</li>
<li><p>Relevant work experience can be substituted for education - 2 years</p>
</li>
<li><p>Industry Experience - Hospitality/Tourism, Help Desk/Ticketing Systems</p>
</li>
<li><p>Must have a valid driver&rsquo;s license</p>
</li>
</ul><p><b>Knowledge, Skills, and Abilities:</b></p>
<ul>
<li><p>Ability to work independently provided direction.</p>
</li>
<li><p>Ability to build and maintain relationships and work well with others as part of a team.</p>
</li>
<li><p>Strong verbal and written communication, presentation, and interpersonal skills.</p>
</li>
<li><p>Strong ability to follow the support cycle through incident reporting, troubleshooting, resolution, documentation and follow up communication.</p>
</li>
<li><p>Willingness to pursue ongoing certifications, education, and travel to occasional conferences.</p>
</li>
</ul><p><b>Job Demands:</b></p>
<p>
While performing the duties of this job, the employee is required to:</p>
<ul>
<li><p>Reaching Forward Occasional (&lt;33%)</p>
</li>
<li><p>Lifting Occasional (&lt;33%) (lbs maximum weight)</p>
</li>
<li><p>Reaching Overhead Occasional (&lt;33%)</p>
</li>
<li><p>Finger Dexterity Frequent (34-66%)</p>
</li>
<li><p>Sitting Constant (&gt;67%)</p>
</li>
<li><p>Standing Occasional (&lt;33%)</p>
</li>
<li><p>This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.</p>
</li>
<li><p>This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).</p>
</li>
<li><p>The position is subject to both environmental conditions. Activities occur inside and outside.</p>
</li>
<li><p>Normal work schedule is Monday through Friday. Must be able to work a flexible schedule with occasional evenings, weekends, and holidays based on operating needs and system maintenance schedules. This is an on-site position based in Hershey, PA.</p>
</li>
<li><p>Required to be available after hours for supporting urgent business application needs and assisting the Desktop/Client Support team as needed.</p>
</li>
<li><p>Required to be available on-call for emergencies regarding their assigned applications.</p>
</li>
</ul><p><b>Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time.</b></p>
<p><b>
Hershey Entertainment and Resorts is an Equal Opportunity Employer.</b></p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

IT Application Analyst Associate

Memorial Sloan Kettering Cancer Center

<div><div><div><div><div><div><div><div><p><b>About Us:<br>
</b></p></div></div></div></div></div></div></div><p></p><p>The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.<br>
</p><p></p><div><div><p>Exciting Opportunit ies at MSK: <b>Application Analyst I &ndash; Epic Beacon
</b></p></div><p></p><div><p>Join our dynamic team as an <b>Application Analyst </b><b>I </b><b>&ndash; Epic Beacon </b>, where you&rsquo;ll tackle complex business challenges through technology, workflow, and integration solutions. This role offers the opportunity to influence system design, lead cross-functional problem-solving, and make a measurable impact on our operational efficiency and digital transformation initiatives.
</p></div><p></p><div><p><b>Role Overview
</b></p></div><p></p><div><ul><li><p>Maintain and develop new documentation tools such as flow sheet, smart sets, and notes
</p></li></ul></div><div><ul><li><p>Assist with answering tickets in EPIC work ques
</p></li></ul></div><div><ul><li><p>Analyze complex business problems and design technology, integration, and workflow solutions.
</p></li></ul></div><div><ul><li><p>Identify system gaps and provide technical expertise to inform functional specifications.
</p></li></ul></div><div><ul><li><p>Colla borate clos ely with internal stakeholder s
</p></li></ul></div><div><ul><li><p>Actively contribute to technical discussions, offering insights that improve solutions.
</p></li></ul></div><div><ul><li><p>Assist with work ques within EPIC
</p></li></ul></div><p></p><div><p><b>Key Qualifications
</b></p></div><p></p><div><ul><li><p>Active c ertification in E pic Ambulatory required
</p></li></ul></div><div><ul><li><p>Epic Beacon certification preferred , certification required to be obtained after starting in role (MSK will sponsor)
</p></li></ul></div><div><ul><li><p>Proven ability to work independently while contributing within cross-functional teams.
</p></li></ul></div><div><ul><li><p>Strong understanding of business process analysis and system design .
</p></li></ul></div><p></p><div><p><b>Core Skills
</b></p></div><p></p><div><ul><li><p>Ability to work in a high volume environment with limited supervision
</p></li></ul></div><div><ul><li><p>Ability to clarify ambiguous problems and deliver innovative solutions.
</p></li></ul></div><div><ul><li><p>Proficiency in configuring and scaling systems to support business goals.
</p></li></ul></div><div><ul><li><p>Effective communication and interpersonal skills to engage peers, users, and others
</p></li></ul></div></div><p></p><div><div><p><b>Additional Information:<br>
</b></p></div><p></p><div><ul><li><p>Reporting to Associate Director, Application Services
</p></li></ul></div><div><ul><li><p>Schedule: 9:00 AM - 5:00 PM EST, Monday - Friday
</p></li></ul></div><div><ul><li><p>Location: Hybrid; 3x a month (with flexibility as needed) at 633 Third Ave, New York, NY<br>
</p></li></ul></div><p></p><div><p><b>Helpful Links </b>:<br>
</p></div><p></p><div><p>Compensation Philosophy
</p></div><div><p>Benefits<br>
</p></div></div><p></p>Pay Range: $90,700.00 - $145,300.00<br>
<p></p>FSLA Status: Exempt<br>
<p></p><p><b>Closing </b>:
</p><p></p><p>At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.
</p><p></p><p>MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
</p><p></p><p>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.</p></div>

Application Analyst I - Epic Beacon

University of Pennsylvania Health System

<div><p><b>Description</b>
</p>Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.<br>
<br>
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?<p></p><p><br>
Department - IS - EPIC</p><p>
Location- Philadelphia, PA</p><p>
Hours - M-F, 8 hr days, hybrid</p><p></p><p><br>
Penn Medicine is looking for a Senior, Mid, or Associate EPIC Application Analyst to support th<b>e PennChart Home Health and Hospice team.</b></p><p></p><ul><li>
The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.</li></ul><p><br>
Senior Epic Application Analyst:</p><p>
Responsibilities:</p><ul><li>
Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.</li><li>
Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.</li><li>
Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.</li><li>
Provides customer service and acts as a liaison between the operational departments and Information Services.</li><li>
Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.</li><li>
Clearly defines and articulates to operational stakeholder&rsquo;s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.</li><li>
Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.</li><li>
Maintains thorough documentation of configurations, customizations, and support processes.</li><li>
Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.</li><li>
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures</li><li>
Other duties as assigned to support the unit, department, entity, and health system organization</li></ul><p></p><p><br>
Epic Application Analyst:</p><p>
Responsibilities:</p><p></p><ul><li>
Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.</li><li>
Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.</li><li>
Communicates problems, issues and potential solutions to team members, clients, and organizational administration.</li><li>
Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.</li><li>
Provides customer service and acts as a liaison between the operational departments and Information Services.</li><li>
Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.</li><li>
Clearly defines and articulates to operational stakeholder&rsquo;s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.</li><li>
 Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.</li><li>
 Maintains thorough documentation of configurations, customizations, and support processes.</li><li>
 Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.</li><li>
 Performs duties in accordance with Penn Medicine and entity values, policies, and procedures</li><li>
 Other duties as assigned to support the unit, department, entity, and health system organization</li></ul><p></p><p><br>
Associate Epic Application Analyst:</p><p>
Responsibilities:</p><p></p><ul><li>
Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.</li><li>
 Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.</li><li>
Communicates problems, issues and potential solutions to team members, clients, and organizational administration.</li><li>
Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.</li><li>
 Provides customer service and acts as a liaison between the operational departments and Information Services.</li><li>
Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.</li><li>
Clearly defines and articulates to operational stakeholder&rsquo;s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.</li><li>
Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.</li><li>
 Maintains thorough documentation of configurations, customizations, and support processes.</li><li>
Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.</li><li>
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures</li><li>
Other duties as assigned to support the unit, department, entity, and health system organization</li></ul><p></p><p><br>
Credentials:</p><br>
<ul><li>
Epic Certification, Proficiency, or Accreditation. (Preferred)</li></ul><p></p><p><br>
Education or Equivalent Experience:</p><p><br>
Senior Epic Application Analyst:</p><ul><li>
H.S. Diploma/GED and 8+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Required)<br>
OR</li><li>
 Associates degree and 7+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Required)<br>
OR</li><li>
Bachelor's degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Preferred)</li></ul><p></p><p><br>
 Epic Application Analyst:</p><ul><li>
H.S. Diploma/GED and 6+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Required)<br>
OR</li><li>
 Associates degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Required)<br>
OR</li><li>
Bachelor's degree and 3+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Preferred)</li></ul><p></p><p><br>
Associate Epic Application Analyst:</p><p></p><ul><li>
H.S. Diploma/GED and 4+ years of related IT experience, preferably in healthcare. (Required)<br>
OR</li><li>
 Associates degree and 3+ years of related IT experience, preferably in healthcare. (Preferred)<br>
OR</li><li>
Bachelor's degree in Information Technology or a related field. Individuals with other majors may be considered with internship or other IT related experience. (Preferred)</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.<br>
<br>
Live Your Life's Work<p></p><p>
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</p></div>

Epic Application Analyst (Senior, Mid, Associate)

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