application analyst

Intermountain Health

<div><p><b>Job Description:</b></p>
This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support. (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management), Revenue Cycle Management, Hospital Coding, Clinical Document Improvement, Hospital Billing, Health Information Management .
<div><b><i>We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.</i></b><b><i>
</i></b></div><div></div><ul><li><div>The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).</div></li><li><div>
The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g., Epic).</div></li><li><div>
Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision</div></li></ul><div></div><div><b>
Essential Functions</b></div><ul><li>Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution</li><li>Gathers, validates, and translates technological requirements into design and development specification while providing product management</li><li>Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)</li><li>Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.</li><li>Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting</li><li>Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.</li><li>Serve as PM and complete PM functions for small to mid-size projects with multiple teams</li><li>Collaboratively works with peers, internal and external stakeholders, and vendors</li><li>Follows documentation and change management standards.</li><li>Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.</li><li>Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications</li><li>Develop and understands business reporting needs for end users</li><li>Participates in on-call and command center responsibilities, if applicable</li><li>Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity</li><li>Attends and participates in team, project and department meetings to increase awareness and information flow</li><li>Work with project requestor to complete the minimum viable product of a demand in ServiceHub</li><li>Request resources for projects and enhancement work using ServiceHub Resource Plan process</li></ul><div></div><div><b>
Skills</b></div><ul><li><div>
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word</div></li><li><div>
Possesses in-depth business and application knowledge and experience</div></li><li><div>
Knowledge of system analysis and operating systems</div></li><li><div>
Skilled in assessing needs and determining through documentation what the best approach might be</div></li><li><div>
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions</div></li><li><div>
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations</div></li><li><div>
Ability to write correspondence, and process documents</div></li><li><div>
Knowledge of ICD-10, DRG's, Claims</div></li></ul><div></div><div><b>
Qualifications</b></div><div><b>
EDUCATION</b>:</div><div>
Bachelor's degree is preferred in information technology, healthcare, business, Health Information Management or related field.</div><div>
Additional relevant experience may substitute for lack of education upon Supervisory and HR approval.</div><div>
RHIA/RHIT/CCS/CPC/AAPC Certification recommended</div><div></div><div><b>
EXPERIENCE</b>:</div><div>
Two (2) years of Healthcare work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.</div><div>
Epic HIM or Hospital Coding or Hospital Billing Certification</div><div>
3 Years of Coding or Revenue Cycle Experience</div><p></p><p><b>
Physical Requirements:</b></p><p></p><p><b>
Location:</b></p>
Peaks Regional Office<p></p><p><b>
Work City:</b></p>
Broomfield<p></p><p><b>
Work State:</b></p>
Colorado<p></p><p><b>
Scheduled Weekly Hours:</b></p>
40<p></p><p>
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.</p>
$32.10 - $50.57<p></p><p>
We care about your well-being &ndash; mind, body, and spirit &ndash; which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
</p><p></p><p>Learn more about our comprehensive benefits package here.</p><p></p><p>
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</p><p></p><p>
At Intermountain Health, we use the artificial intelligence (&quot;AI&quot;) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.</p><p></p><p>
All positions subject to close without notice.</p></div><p></p>

Application Analyst

MyMichigan Health

<div>Summary:
<p>
Working under the direct guidance of IT Leadership and the mentorship of senior team members, Application Analyst I's play an integral role in the design, implementation, training, and support of MyMichigan's Software Applications. They function as a point of contact for application support, ensuring timely issue resolution and effective communication while upholding adherence to MyMichigan Health's policies, procedures, and business operations.</p><br>
<p></p><br>
<p>Primary responsibilities include conducting comprehensive analyses of workflows, system configurations, reporting specifics, and software testing. By showcasing their established proficiency, they ensure the seamless functionality of applications and contribute to heightened operational efficiency. Application Analysts serve as intermediaries between end users, third-party entities, and the applications teams responsible for implementation and support.</p><br>
<p></p><br>
<p>Application Analyst I's exhibit an understanding of one or more applications or modules, solidifying their status as subject matter experts.</p>
Responsibilities:
<div><b>
ESSENTIAL DUTIES AND RESPONSIBILIITIES:</b></div><div></div><div><b><br>
(25%)*</b> Uses a strong understanding of business systems and industry requirements to work with business owners and users to document requirements and workflows. Design and maintain content and key system controls (codes tables, master files, user&#65533;s interfaces etc.).</div><p></p><p><b><br>
(25%)*</b> Trouble shoots problems and incidents. Recommends innovative solutions.</p><p></p><p><b><br>
(10%)*</b> Plans, executes, and documents supporting evidence of application testing.<br>
</p><p></p><br>
<p><b>(15%)*</b> Collects information regarding potential system enhancement needs and analyzes new functionality in releases to determine how it should be used.<br>
</p><p></p><br>
<p><b>(15%)*</b> Analyzes application capabilities to optimize its use within workflows.<br>
</p><p></p><br>
<p><b>(5%)*</b> Assists in cross training team members and users.</p><div></div><div><b><br>
(5%)*</b> Participates in additional projects including software updates and changes.</div><div></div><div><b><br>
OTHER DUTIES AND RESPONSIBILIITIES:</b></div><p>
Exhibit a commitment to exceptional customer service while providing Go-Live or Daily end user support and training of Applications.<br>
</p><p></p><br>
<p>Understands fundamental functionality of application systems and diverse modules within the designated support area, utilizes foundational knowledge to navigate the system, develop and enhance workflows, and customize system configurations.</p><p></p><p><br>
Deliver prompt, efficient, and effective customer assistance by skillfully addressing reported concerns until they are successfully resolved.</p><p></p><p><br>
Participate in the creation, testing, and upkeep of system applications.</p><p></p><p><br>
Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list, and maintain project tasks within specified timelines.<br>
</p><p></p><br>
<p>Utilize knowledge of primary application integration and transition points between primary application and third-party applications to troubleshoot and provide support.</p><p></p><p><br>
Takes ownership of incidents in primary areas of support and works collaboratively with other areas of support to ensure satisfactory resolution.</p><p></p><p><br>
Detect errors and inconsistencies in system configurations and documentation. Adhere to established processes and procedures to ensure system accuracy and integrity.</p><p></p><p><br>
Execute system updates and changes in accordance to IT incident and change policies and procedures. Including documentation of process, testing, and approvals.<br>
</p><p></p><br>
<p>Effectively translate and communicate complex technical solutions across various groups to help drive informed decision making within the organization.</p><p></p><p><br>
Participates in an on-call support rotation to address organizational urgent needs.<br>
</p><p></p><br>
<p>Travel between MyMichigan and affiliated Locations may be required to support applications and go-live implementations.<br>
</p><p></p><br>
<p>Embrace the technological orientation of MyMichigan Health by showcasing competency in Microsoft&#65533; Windows. Upon hiring, complete a Computer Skills Assessment via the learning management system. Depending on assessment outcomes, engage in further learning opportunities provided by MyMichigan Health.</p>
Required Education:
<p><b>
Education:</b> ASSOC<br>
<br>
<b>Equivalent Experience: </b>Bachelor&#65533;s Degree in IT, business, or healthcare field or Associate&#65533;s Degree with three (3) or more years of work related experiences providing advanced application system support.</p><p><b>
Education Specialization:
</b></p><p><b>Essential: </b>true</p><br>
<p></p>
Other Information:
<div><b>
EDUCATION, EXPERIENCE, TRAINING &amp; SKILLS:</b></div><p>
One (1) or more active Epic Certification(s)/Accreditation(s) or other relevant healthcare Certifications, demonstrating expertise in specific applications. (Completing Epic Certification is required within 90 days of hire for Epic Application Positions).</p><p></p><p><br>
Quickly learns new system functionality and keeps up to date with the latest application enhancements.<br>
</p><p></p><br>
<p>Preferably one (1) or more years prior work experience within Healthcare or Healthcare IT, with a strong understanding of clinical workflows, healthcare terminology, and industry standards.</p><br>
<p></p><br>
<p>Displays analytical thinking skills to dissect complex problems, assess various options, and make informed decisions in support of Applications.<br>
</p><p></p><br>
<p>Demonstrates strong attention to detail to ensure system integrity and accuracy.<br>
</p><p></p><br>
<p>Communication skills, both written and verbal, for engaging with stakeholders, team members, and end users in a clear and concise manner.</p><br>
<p></p><br>
<p>Ability to interact positively with end users and teammates, empathizing with their needs and translating them into system enhancements.</p><br>
<p></p><br>
<p>Flexibility to work in a dynamic and evolving healthcare environment, responding adeptly to new challenges and opportunities.</p><br>
<p></p><br>
<p>Demonstrates collaborative mindset with the capability to work effectively within multidisciplinary teams and build positive relationships.</p><br>
<p></p><br>
<p>Experience in change management principles and practices, facilitating smooth transitions during system upgrades and implementations.</p><p></p><p><br>
Displays ability to prioritize tasks based on their importance and urgency aligned with the organizations mission, vision, and values.</p><br>
<p></p><br>
<p><b>PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:</b></p><p>
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.</p><p><br>
</p><p>Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.</p><p></p><p><br>
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.</p><p><br>
</p><p>Overall vision and hearing is necessary with or without assisted device(s).</p><p></p><p><br>
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.</p><p><br>
</p><p>Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.</p><p><br>
</p><p>Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.</p><p></p><p><br>
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.</p><p><br>
</p><p>Physical Demand Level: <b>Sedentary.</b> Must be able to occasionally (0-33% of the workday) lift or carry 0-10 lbs.</p><div></div><p><br>
Staff Hired to Virtual Care Team: Physical Demand Level: <b>Medium</b>. Must be able to occasionally (0-33% of the workday) lift or carry 20-50lbs., frequently (34-66% of the workday) lift 20lbs. and/or Walk/Stand/Push/Pull of Arm/Leg controls and constantly (67-100% of the workday) lift 10 lbs.</p><br>
<div></div>
Equivalent Experience and Other Comments (Education):
<div><b>
Education:</b> ASSOC<br>
<br>
<b>Equivalent Experience: </b>Bachelor&#65533;s Degree in IT, business, or healthcare field or Associate&#65533;s Degree with three (3) or more years of work related experiences providing advanced application system support.</div><div><b>
Education Specialization:
</b></div><div><b>Essential: </b>true</div></div><div></div>

Application Analyst I

Public Library of Science

<div><p>PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. The <b>Application Analyst &ndash; Data</b> will focus on improving how PLOS manages, connects, and understands data across its application ecosystem. This role will center on integrating systems, ensuring data consistency and accuracy across platforms such as Tableau, SQL, and other reporting tools, while learning and supporting Editorial Manager (EM) as needed. The analyst will act as a data steward for the applications team&mdash;monitoring data quality, maintaining field mappings, and ensuring seamless data flow between systems.</p>
<p>
The Application Analyst has a strong understanding of enterprise level applications, understands both their current configurations and our business objectives, and is responsible for supporting and implementing scalable solutions proactively and effectively. The Application Analyst is responsible for working closely with stakeholders, other Digital team members, and end-users to refine and prioritise user demands, to support a robust ecosystem of solutions, and to ultimately help the organisation achieve its business goals.</p>
<p>
This position demands an understanding of information technology concepts as well as strong communication skills, with an eye for agile process optimization, continuous improvement, and excellent customer service.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Administer and maintain various environments within your designated enterprise applications (e.g. Tableau, JIRA, Confluence, Alchemer, NetSuite, HubSpot) including data management, system configuration and security practices</li>
<li>Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)</li>
<li>Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements</li>
<li>Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates</li>
<li>Communicate policies and outages, bugs, workarounds and solutions to internal and external users.</li>
<li>Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.</li>
<li>Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.</li>
<li>Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices</li>
<li>Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.</li>
<li>Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.</li>
<li>Maintain and enhance relationships with system vendors.</li>
<li>Uphold a high standard of customer service to all as a representative of the Digital team.</li>
<li>Ensure compliance with relevant standards, regulations and PLOS's internal policies.</li>
<li>Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR</li>
<li>Ensure systems and data are secure in accordance with our cybersecurity policy</li>
<li>Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.</li>
<li>Functional knowledge of business systems</li>
<li>Experience administering large, enterprise-wide applications</li>
<li>Results-driven, capable of balancing multiple high priorities and quickly determining priority</li>
<li>Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally</li>
<li>Excellent troubleshooting, problem-solving, and analytical skills</li>
<li>Adept at queries, report writing and presenting findings</li>
</ul><h4 class="jobSectionHeader"><b>Knowledge and Skills</b></h4>
<ul><li>Proficiency with data and reporting tools such as Tableau, SQL, and related data visualization or analytics platforms.</li>
<li>Understanding of system integrations, data mapping, and ensuring data quality and consistency across applications.</li>
<li>Strong analytical and collaboration skills, with the ability to partner effectively with engineering and other teams to support data-driven initiatives.</li>
<li>Experienced with administering enterprise systems or platforms. Enterprise application certification(s) a plus</li>
<li>Business analysis background with additional focus on business process management</li>
<li>Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy</li>
<li>Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.)</li>
<li>Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non-technical team members</li>
<li>Results driven, capable of balancing multiple high priorities and quickly determining priority</li>
<li>Ability to multitask, prioritising multiple assignments to meet deadlines</li>
<li>Self-directed and capable of working under minimal supervision.</li>
<li>Familiar with Agile development methodologies</li>
<li>Excellent troubleshooting skills</li>
<li>Positive approach to problem-solving</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Bachelor's degree in a technical or scientific field or equivalent experience</li>
<li>Administrator certification for applications which offer them</li>
<li>Experience with scientific research publishing is desirable.</li>
<li>Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable.</li>
</ul><h4 class="jobSectionHeader"><b>Physical Requirements and Work Environment</b></h4>
<ul><li>Prolonged periods stationary at a desk and working on a computer.</li>
<li>Some domestic and/or international travel may be required</li>
<li>Rare, but occasional after-hours (evening or weekend) work.</li>
</ul>
<p>The base salary range we've established for these positions is (<b>US): $75,000 - $100,000.</b><b> </b>PLOS also offers a comprehensive benefits package summarized below.</p><br>
<p></p>
<p><b>
BENEFITS:</b></p>
<p><b>
US:</b></p>
<ul>
<li>401k with employer match</li>
<li>Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)</li>
<li>Paid Vacation, 11 public holidays and sick leave</li>
<li>Parental leave</li>
<li>Birthday and three winter holidays days off</li>
<li>Short term and long term disability insurance</li>
<li>2 days paid time off for volunteering per year</li>
<li>Fully remote work environment with stipend on joining for home office</li></ul><br>
<p></p>
<p><b>
About PLOS</b></p>
<p>
Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.</p>
<p>
Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.</p>
<p><b>
We're committed to equal opportunity</b></p>
<p>
We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.</p>
<p>
Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.</p>
<p>
Visit plos.org/careers to learn more.</p><p></p><div><p><br>
To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.</p></div></div>

Application Analyst - Data

Saudi Business Machines

<div><p><b>Position Title:</b> Application Analyst Specialist<br>
<b>Location:</b> Dammam, Saudi Arabia<br>
<b>Education:</b> Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field<br>
<b>Experience:</b> Minimum 5 years of hands-on experience in IT systems analysis, programming, testing, and implementation<br>
<b>Monthly Salary Package:</b> 15,500 SAR<br>
<b>Qualifications:</b></p>
<ul>
<li>Strong understanding of healthcare operations and revenue cycle workflows
</li><li>Experience with RCM platforms and healthcare billing systems (preferably Santechture &ldquo;Robin RCM&rdquo; solution)
</li><li>Ability to develop project proposals, plans, and deliverables
</li><li>Experience conducting User Acceptance Testing (UAT)
</li><li>Proficiency in SQL for report development
</li><li>Strong presentation and communication skills (written and verbal)
</li><li>Excellent interpersonal and analytical skills
</li><li>Knowledge of healthcare environment is desirable
</li></ul><p><b>Language Requirements:</b> English (Arabic preferred)<br>
<b>Responsibilities:</b></p>
<ul>
<li>Analyze, design, and implement IT applications to support business requirements
</li><li>Develop and maintain system documentation, workflows, and process maps
</li><li>Collaborate with business users to identify and resolve system issues
</li><li>Conduct testing and validation of system functionality
</li><li>Generate analytical and performance reports using SQL and other reporting tools
</li><li>Provide training and support for end users
</li><li>Assist in system integration and data validation for healthcare platforms
</li></ul><p><b>Work Pattern:</b> In person<br>
<b>Interview:</b> Remote</p></div>

Application Analyst Specialist

Ovation Healthcare

<div><div>Welcome to Ovation Healthcare!</div><div>
At Ovation Healthcare (formerly QHR Health), we&rsquo;ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.</div><div></div><div>
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare&rsquo;s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.</div><div></div><div>
We&rsquo;re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.</div><div></div><div>
Ovation Healthcare&rsquo;s corporate headquarters is located in Brentwood, TN. For more information, visit <div>www.ovationhc.com</div>.</div><div></div><div>
General summary:</div><div>
The Epic ASAP Application Analyst II supports complex clinical and business applications to enhance their performance, reliability, and alignment with organizational goals. This role involves analyzing user needs, configuring and optimizing systems, and troubleshooting issues under moderate supervision. The analyst collaborates with internal teams and external partners to ensure applications and third-party systems meet clinical and business requirements while integrating seamlessly across the organization. Additionally, this role performs testing, documentation, and analysis to support system design and workflows, contributing to the continuous improvement of healthcare and business operations.</div><div></div><div>
Key responsibilities include application configuration, conducting analysis of workflows and data collection, and executing comprehensive testing for system enhancements and integrations. The role ensures seamless integration of applications with cross-functional systems while maintaining knowledge of emerging technologies and their healthcare applications. Additionally, the Analyst II plays a vital role in projects or project tasks to drive system improvements and organizational success.</div><div></div><div>
Duties and Responsibilities:</div><ul><li><div>
Analyze user needs and business workflows to support the configuration and optimization of clinical and business applications.</div></li><li><div>
Configure, maintain, and enhance complex application systems under moderate supervision.</div></li><li><div>
Collaborate with internal teams and external partners to ensure applications and third-party systems meet operational, clinical, and technical requirements.</div></li><li><div>
Perform comprehensive system testing, including planning, execution, and documentation of test results for new features, enhancements, and integrations.</div></li><li><div>
Troubleshoot and resolve complex application issues to support system reliability and performance.</div></li><li><div>
Ensure seamless integration of applications with other cross-functional and enterprise-wide systems.</div></li><li><div>
Conduct workflow and data analysis to support informed decision-making and system improvements.</div></li><li><div>
Contribute to the design, documentation, and implementation of system changes that align with organizational goals.</div></li><li><div>
Participate in project activities and lead assigned project tasks to support successful delivery of IT initiatives.</div></li><li><div>
Maintain up-to-date knowledge of emerging technologies and their application within the healthcare or business environment.</div></li><li><div>
Support continuous improvement of system functionality and end-user experience.</div></li></ul><div></div><div>
EDUCATION:</div><ul><li><div>
Bachelor's Degree or equivalent experience.</div></li></ul><div></div><div>
CERTIFICATIONS/LICENSES:</div><ul><li><div>
Epic ASAP certification required.</div></li><li><div>
Clinical employees must maintain licensure appropriate to clinical education and training, without lapse.</div></li><li><div>
Epic Analysts must satisfactorily complete and maintain required Epic certification testing.</div></li></ul><div></div><div>
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:</div><ul><li><div>
Reliable high-speed internet connection is required for all remote/hybrid positions.</div></li><li><div>
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.</div></li><li><div>
A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.</div></li></ul></div><div></div>

Epic ASAP Application Analyst

<p></p><div><ul><li><b>This position is fully remote/home based. Applications will be accepted from candidates based in the UK and the following US states: FL, IL, MA, MD, NY, PA, TX, VA</b></li></ul>
<p><b><i>
In the US, this is a union represented position as part of the Pacific Media Workers Guild, Local 39521 of the NewsGuild-Communication Workers of America.</i></b></p>
<p>
PLOS is a nonprofit, Open Access publisher empowering researchers to accelerate progress in science and medicine by leading a transformation in research communication. The <b>Application Analyst &ndash; Business Productivity</b> will enhance how PLOS internal teams collaborate and work efficiently by optimizing and integrating key productivity tools. This role will focus on maximizing Slack workflows, improving the employee experience in Confluence, and expanding Zoom's advanced features. The analyst will also maintain an accurate application catalog, streamline Office and Google Suite interoperability, and support GDPR compliance and identity access management best practices.</p><br>
<p></p>
<p>
The Application Analyst has a strong understanding of enterprise level applications, understands both their current configurations and our business objectives, and is responsible for supporting and implementing scalable solutions proactively and effectively. The Application Analyst is responsible for working closely with stakeholders, other Digital team members, and end-users to refine and prioritise user demands, to support a robust ecosystem of solutions, and to ultimately help the organisation achieve its business goals.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Administer and maintain various environments within your designated enterprise applications (e.g. Slack, Salesforce, Confluence, Zoom, Google Suite, O365) including data management, system configuration and security practices</li>
<li>Perform routine maintenance tasks (i.e. monitoring usage and archiving data as needed)</li>
<li>Advise business users on application usage and best practices. Proactively monitor usage and identify and propose improvements</li>
<li>Facilitate collaboration among stakeholders to translate business requirements into technical specifications and estimates</li>
<li>Communicate policies and outages, bugs, workarounds and solutions to internal and external users.</li>
<li>Provide end-user support and administration for all user needs: including user account maintenance, reports, and dashboards.</li>
<li>Act as a subject matter expert for internal stakeholders, participating in chartered and team programs and communicating stakeholder needs within the Platforms team.</li>
<li>Partner with the Technology Services team to establish and enhance application integrations and uphold security best practices</li>
<li>Create and maintain technical documentation on policies, procedures, and workflows and deployed configurations.</li>
<li>Troubleshoot and work with staff and/or vendors to resolve reported issues, escalating technical issues to the vendor for resolution as necessary.</li>
<li>Maintain and enhance relationships with system vendors.</li>
<li>Uphold a high standard of customer service to all as a representative of the Digital team.</li>
<li>Ensure compliance with relevant standards, regulations and PLOS's internal policies.</li>
<li>Manage data in accordance with our Information Governance policy and other legal frameworks, such as GDPR</li>
<li>Ensure systems and data are secure in accordance with our cybersecurity policy</li>
<li>Monitor and evaluate incoming issues, ensure timely follow-up, and foster a culture of support.</li>
<li>Strong written and verbal communication skills to translate complex problems using non-technical terms (e.g. writes proposals clearly and succinctly, presents ideas to stakeholders effectively)</li>
<li>Excellent time management skills and the ability to work towards meeting multiple deadlines simultaneously</li>
<li>Results-driven, capable of balancing multiple high priorities and quickly determining priority</li>
<li>Customer-oriented, with the ability to develop and maintain excellent relationships externally and internally</li>
<li>Excellent troubleshooting, problem-solving, and analytical skills</li>
<li>Adept at queries, report writing and presenting findings</li>
</ul><h4 class="jobSectionHeader"><b>Knowledge and Skills</b></h4>
<ul><li>Experienced with administering enterprise systems or platforms. Enterprise application certification(s) a plus</li>
<li>Experience with administering business productivity platforms, including Slack, Confluence, Zoom, Office 365, and Google Workspace.</li>
<li>Experience with application integrations, workflow automation, and optimizing user experiences across enterprise tools.</li>
<li>Familiarity with data privacy and security best practices, including GDPR compliance and identity access management (IAM).</li>
<li>Excellent analytical, problem-solving, and communication skills with the ability to translate technical concepts into practical business solutions.</li>
<li>Business analysis background with additional focus on business process management</li>
<li>Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy</li>
<li>Strong understanding of typical operational workflows spanning multiple business functions and systems (e.g. Sales, Marketing, Customer Service, Finance, etc.)</li>
<li>Excellent communication skills, both verbal and written. Must be able to clearly articulate and present findings and recommendations to both technical and non-technical team members</li>
<li>Results driven, capable of balancing multiple high priorities and quickly determining priority</li>
<li>Ability to multitask, prioritising multiple assignments to meet deadlines</li>
<li>Self-directed and capable of working under minimal supervision.</li>
<li>Familiar with Agile development methodologies</li>
<li>Excellent troubleshooting skills</li>
<li>Positive approach to problem-solving</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Bachelor's degree in a technical or scientific field or equivalent experience</li>
<li>Administrator certification for applications which offer them</li>
<li>Experience with scientific research publishing is desirable.</li>
<li>Experience working with Publication Management Systems (Aries Editorial Manager) or similar submission tracking systems highly desirable.</li>
</ul><h4 class="jobSectionHeader"><b>Physical Requirements and Work Environment</b></h4>
<ul><li>Prolonged periods stationary at a desk and working on a computer.</li>
<li>Some domestic and/or international travel may be required</li>
<li>Rare, but occasional after-hours (evening or weekend) work.</li></ul><br>
<p></p>
<p>
The base salary range we've established for these positions is <b>US: $75,000 - $100,000. </b>PLOS also offers a comprehensive benefits package summarized below.</p>
<p><b>
BENEFITS:</b></p>
<p><b>
US:</b></p>
<ul>
<li>401k with employer match</li>
<li>Employee sponsored health, dental and vision insurance (Dental and Vision 100% employer paid)</li>
<li>Paid Vacation, 11 public holidays and sick leave</li>
<li>Parental leave</li>
<li>Birthday and three winter holidays days off</li>
<li>Short term and long term disability insurance</li>
<li>2 days paid time off for volunteering per year</li>
<li>Fully remote work environment with stipend on joining for home office</li></ul><br>
<p></p>
<p><b>
About PLOS</b></p>
<p>
Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.</p>
<p>
Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.</p><br>
<p></p>
<p><b>
We're committed to equal opportunity</b></p>
<p>
We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.</p>
<p>
Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our colleagues because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all. Visit plos.org/careers to learn more.</p><p></p><div><p><br>
To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.</p></div></div>

Application Analyst - Business Productivity

Deaconess Health System

<p></p><div><p><b>Pay Information</b></p>
<p>
Pay Scale: $59,716.80 - $149,219.20</p>
<p>
Hybrid or remote position depending on employee location</p>
<h5 class="jobSectionHeader"><b>
Join Our Team</b></h5>
<p>
We are seeking a highly skilled and motivated <b>Clinical Application Analyst &ndash; Epic Radiant</b> to join our <b>Digital Technology Services (DTS)</b> team at <b>Deaconess Health System</b>. In this role, you will apply your expertise in radiology applications and imaging systems to support, configure, and optimize Epic Radiant and related third-party software solutions. You will help ensure that imaging workflows operate efficiently, data is integrated seamlessly, and clinical teams have the tools they need to deliver exceptional patient care.</p>
<h5 class="jobSectionHeader"><b>
Benefits</b></h5>
<p>
We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:</p>
<ul>
<li><p>Flexible work schedules &ndash; Full time/part time/supplemental &ndash; Day/Eve/Night</p>
</li>
<li><p>Onsite children&rsquo;s care centers (Infant through Pre-K)</p>
</li>
<li><p>Tuition reimbursement</p>
</li>
<li><p>Student Loan Repayment Program</p>
</li>
<li><p>Payactiv &ndash; earned wage benefit &ndash; work today, get paid tomorrow</p>
</li>
<li><p>Free access to Midtown fitness center</p>
</li>
<li><p>Career advancement opportunities</p>
</li>
</ul><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
<p>
The <b>Clinical Application Analyst &ndash; Epic Radiant</b> will utilize their expertise in radiology applications and imaging workflows to perform moderately complex systems administration, configuration, and applications build. This role serves as a resource for implementing technical solutions that meet customer and operational needs, supports existing third-party radiology applications, and participates in new project development and system optimization initiatives.</p>
<p>
The Analyst will collaborate closely with DTS team members, radiology staff, radiologists, and other clinical and technical stakeholders to conceptualize system functionality, design data structures, and develop specifications that align with departmental and organizational objectives. The Analyst may also review servers supporting non-Epic clinical applications for security vulnerabilities and coordinate risk reduction activities, including Windows patching and registry updates.</p>
<p>
The Analyst serves as a mentor to other Analysts and Clinician Analysts and will be assigned to one or more Epic modules depending on their area of expertise.</p>
<h5 class="jobSectionHeader"><b>
What You Will Do</b></h5>
<ul>
<li><p>Configure, build, and maintain <b>Epic Radiant</b>, <b>Sectra PACS</b>, and other imaging-related systems to support radiology workflows and improve efficiency.</p>
</li>
<li><p>Provide support and troubleshooting for application issues, including interface and integration challenges.</p>
</li>
<li><p>Partner with radiology leadership, imaging technologists, and physicians to evaluate needs and implement technology solutions that enhance performance and user experience.</p>
</li>
<li><p>Collaborate with DTS Infrastructure and Cybersecurity teams to ensure secure, stable, and compliant system operations.</p>
</li>
<li><p>Participate in new project planning, implementation, testing, and optimization for Epic Radiant and third-party radiology systems.</p>
</li>
<li><p>Perform application server patching, registry updates, and other activities to maintain system security and reliability.</p>
</li>
<li><p>Document workflows, system changes, and standard operating procedures.</p>
</li>
<li><p>Serve as a mentor and subject matter expert for other DTS Analysts.</p>
</li>
<li><p>Maintain compliance with organizational, technical, and regulatory requirements.</p>
</li>
</ul><h5 class="jobSectionHeader"><b>What You Will Need</b></h5>
<p><b>
Education</b></p>
<ul>
<li><p>Associate&rsquo;s Degree in Information Technology, Radiologic Science, or a related field &mdash; <i>Required</i></p>
</li>
<li><p>Bachelor&rsquo;s Degree in a related field &mdash; <i>Preferred</i></p>
</li>
</ul><p><b>Experience</b></p>
<ul>
<li><p>Minimum of 3 years of experience supporting Radiology Information Systems (RIS), PACS, or clinical applications &mdash; <i>Required</i></p>
</li>
<li><p>Experience with <b>Epic Radiant</b>, <b>Epic Bridges</b>, or <b>Sectra PACS</b> &mdash; <i>Preferred</i></p>
</li>
<li><p>Understanding of radiology workflows, imaging modalities, and healthcare integration standards (DICOM, HL7).</p>
</li>
</ul><p><b>Skills and Abilities</b></p>
<ul>
<li><p>Strong analytical and problem-solving skills with attention to detail.</p>
</li>
<li><p>Excellent communication and interpersonal abilities when working with radiologists, clinicians, and technical teams.</p>
</li>
<li><p>Demonstrated ability to manage multiple priorities and deliver high-quality results under deadlines.</p>
</li>
<li><p>Working knowledge of system security, patch management, and integration processes.</p>
</li>
</ul><p><b>Licenses/Certifications</b></p>
<ul>
<li><p><b>Epic Radiant Certification or Proficiency</b> &mdash; <i>Required within 6 months of hire</i></p>
</li>
<li><p><b>ARRT Certification or equivalent radiology credential</b> &mdash; <i>Preferred</i></p>
</li>
</ul><h5 class="jobSectionHeader"><b>Keywords</b></h5>
<p>
Epic Radiant, Radiology Information Systems, RIS, PACS, Sectra, Clinical Application Analyst, Radiant Analyst, Epic Systems, Imaging Informatics, DICOM, HL7, Radiology IT, Healthcare Technology, Systems Integration, Application Support, Clinical Informatics.</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Clinical Application Analyst - Epic Radiant

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