application manager

On Hire

<div><p><b>IT Application Manager</b></p><p>
A leading Company in Tobacco industry is seeking a IT Application Manager to oversee the development, implementation, and maintenance of enterprise applications that support the business objectives. The role involves managing application lifecycle processes, collaborating with cross-functional teams, and ensuring the smooth operation of the company&rsquo;s software systems.</p><p>
This position requires strong leadership skills, technical expertise, and the ability to drive projects to completion, while maintaining a focus on improving efficiency and reducing downtime.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Manage the deployment, maintenance, and support of business applications.</li><li>
Coordinate with vendors and IT teams to ensure application functionality and performance.</li><li>
Lead application development projects, from requirements gathering to implementation.</li><li>
Develop and enforce application management processes and best practices.</li><li>
Identify opportunities for automation and improved workflows.</li><li>
Ensure compliance with industry regulations and internal policies.</li><li>
Provide technical guidance and support to the IT team and end-users.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
Minimum of 5 years experience in application management or a related IT managerial role.</li><li>
Strong knowledge of enterprise applications, software development lifecycle, and IT service management.</li><li>
Proven experience managing cross-functional teams and coordinating with vendors.</li><li>
Familiarity with ERP, CRM, or other business applications is preferred.</li><li>
Excellent problem-solving and communication skills.</li><li>
Experience in project management and process improvement methodologies.</li><li>
SAP modules &quot; SD, PP, HCM, FICO, and PM.&quot;
</li><li>Experience in project implementation.</li></ul><br>
<b>
Benefits</b><p><br>
Attractive Package</p></div>

IT Application Manager

QualifAi

<div>
 A leading Company in Tobacco industry is seeking a IT Application Manager to oversee the development, implementation, and maintenance of enterprise applications that support the business objectives. The role involves managing application lifecycle processes, collaborating with cross-functional teams, and ensuring the smooth operation of the company's software systems.
 <br/>
 <br/>
 This position requires strong leadership skills, technical expertise, and the ability to drive projects to completion, while maintaining a focus on improving efficiency and reducing downtime.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage the deployment, maintenance, and support of business applications
  </li>
  <li>
   Coordinate with vendors and IT teams to ensure application functionality and performance
  </li>
  <li>
   Lead application development projects, from requirements gathering to implementation
  </li>
  <li>
   Develop and enforce application management processes and best practices
  </li>
  <li>
   Identify opportunities for automation and improved workflows
  </li>
  <li>
   Ensure compliance with industry regulations and internal policies
  </li>
  <li>
   Provide technical guidance and support to the IT team and end-users
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or related field
  </li>
  <li>
   Minimum of 5 years experience in application management or a related IT managerial role
  </li>
  <li>
   Strong knowledge of enterprise applications, software development lifecycle, and IT service management
  </li>
  <li>
   Proven experience managing cross-functional teams and coordinating with vendors
  </li>
  <li>
   Familiarity with ERP, CRM, or other business applications is preferred
  </li>
  <li>
   Excellent problem-solving and communication skills
  </li>
  <li>
   Experience in project management and process improvement methodologies
  </li>
  <li>
   SAP modules " SD, PP, HCM, FICO, and PM."
  </li>
  <li>
   Experience in project implementation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Attractive Package
</div>


aramco digital

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Application Support Manager is responsible for leading and managing the end-to-end support of enterprise business applications across the organization. This includes ensuring operational stability, performance, continuous improvement, and user satisfaction across ERP platforms, CRM systems, productivity solutions, and custom applications. The role encompasses managing application lifecycle operations, major platform support (including ServiceNow and Salesforce), ERP operations (SAP, Oracle ERP), transition and release governance, incident and problem management, and vendor relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Core Functional Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Application Lifecycle Management:
   </strong>
   Oversee the deployment, operation, maintenance, and retirement of enterprise applications, ensuring optimal performance and minimal business disruption.
  </li>
  <li>
   <strong>
    Transition &amp; Release Management:
   </strong>
   Govern structured application transitions and release deployments ensuring that new systems, updates, and patches are delivered without service degradation.
  </li>
  <li>
   <strong>
    ERP Systems Operations:
   </strong>
   Lead the day-to-day support and performance management of ERP platforms (SAP, Oracle ERP), ensuring operational continuity for business-critical processes.
  </li>
  <li>
   <strong>
    Platform Support Management:
   </strong>
   Manage major enterprise platforms such as ServiceNow, Salesforce, and other business applications, ensuring robust support and operational enhancements.
  </li>
  <li>
   <strong>
    Custom Application and Platform Support:
   </strong>
   Provide technical leadership for internally developed applications and integration platforms, ensuring scalability, resilience, and supportability.
  </li>
  <li>
   <strong>
    Incident, Problem, and Change Management:
   </strong>
   Drive proactive incident resolution, root cause analysis, and structured change management across application services.
  </li>
  <li>
   <strong>
    Vendor and Contract Management:
   </strong>
   Manage external vendors delivering application services, ensuring service levels, performance standards, and strategic partnerships are maintained.
  </li>
  <li>
   <strong>
    Continuous Improvement:
   </strong>
   Monitor application performance, user satisfaction, and operational metrics to identify areas for improvement and innovation.
  </li>
  <li>
   <strong>
    Business Stakeholder Engagement:
   </strong>
   Act as a strategic partner with business units, translating operational needs into efficient and scalable application support services.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience &amp; Education:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.
  </li>
  <li>
   12+ years of experience in enterprise application support leadership roles, including ERP and major platforms like ServiceNow and Salesforce.
  </li>
  <li>
   Strong technical background across enterprise systems, application integrations, and platform administration.
  </li>
  <li>
   Expertise in ITSM practices for application support operations.
  </li>
  <li>
   Certifications preferred: SAP Certified Associate, Oracle Fusion Cloud certifications, ServiceNow Certified System Administrator, Salesforce Administrator, Microsoft Certified Azure Developer, Java SE Programmer, Python Institute certifications, ITIL Foundation or Practitioner.
  </li>
 </ul>
</div>


Application Support Manager

Modupay

<div>
 <p>
  <strong>
   About the job
  </strong>
 </p>
 <p>
  The Implementation Manager leads end-to-end delivery of payment solutions across card issuing, acquiring, and switching platforms. This is a senior technical role that bridges client needs with internal systems requiring hands-on expertise in payment flows, APIs, core platforms, and production operations, combined with strong stakeholder and delivery management skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Implementation &amp; Solution Delivery
  </strong>
 </p>
 <ul>
  <li>
   Lead end-to-end delivery of payment solutions: card issuing/acquiring systems, switch integrations, and major enhancements &mdash; from requirements through production go-live.
  </li>
  <li>
   Translate business requirements into scalable technical designs across switching platforms and REST/SOAP API layers.
  </li>
  <li>
   Own the full delivery lifecycle: solution design, system configuration, UAT coordination, and deployment sign-off.
  </li>
  <li>
   Ensure correct handling of transaction flows (authorization, clearing, and settlement) in alignment with Visa, Mastercard, and other applicable scheme rules.
  </li>
  <li>
   Define and track project milestones, proactively escalating risks or blockers to stakeholders.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Integration &amp; API Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee integrations between internal systems and external partners using REST and SOAP APIs, middleware layers, and message brokers.
  </li>
  <li>
   Ensure correct ISO 8583 message parsing, field-level validation, message transformation, and routing logic.
  </li>
  <li>
   Lead troubleshooting of integration failures, ensuring data consistency and end-to-end transaction integrity.
  </li>
  <li>
   Manage API versioning, coordinate deployments across DEV/UAT/PROD environments, and enforce API governance standards.
  </li>
 </ul>
 <li>
 </li>
 <p>
  <strong>
   Core Platform &amp; System Management
  </strong>
 </p>
 <ul>
  <li>
   Configure and manage core payment platforms (e.g., SmartVista, Euronet, or equivalent) across all functional modules: Front End, Back Office, CMS, Fraud, and API Gateway.
  </li>
  <li>
   Ensure platform stability through proper configuration management, change control, and proactive monitoring.
  </li>
  <li>
   Lead release activities including deployment validation, pre/post-release testing, and rollback planning.
  </li>
  <li>
   Maintain system integrity across interconnected modules, ensuring changes in one area do not adversely impact others.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Data Analysis &amp; Database Management
  </strong>
 </p>
 <ul>
  <li>
   Apply strong SQL skills on Oracle Database (or equivalent) to support production operations:
  </li>
  <li>
   Data validation and reconciliation across systems
  </li>
  <li>
   Root cause analysis for transaction or data discrepancies
  </li>
  <li>
   Query performance review (in coordination with DBAs where applicable)
  </li>
  <li>
   Handle large transaction datasets with care for accuracy, completeness, and auditability.
  </li>
  <li>
   Build and maintain data validation scripts and reconciliation reports to support operational teams.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Deployment &amp; Environment Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee deployment activities on application servers (Oracle WebLogic, JBoss, or equivalent), coordinating with DevOps and infrastructure teams.
  </li>
  <li>
   Manage EAR/WAR deployment cycles, environment configuration, and release coordination across the application stack.
  </li>
  <li>
   Ensure environment parity and proper governance between DEV, UAT, and PROD &mdash; preventing configuration drift and unauthorized changes.
  </li>
  <li>
   Define and enforce pre-deployment checklists, deployment runbooks, and post-deployment validation steps.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operations, Monitoring &amp; Incident Management
  </strong>
 </p>
 <ul>
  <li>
   Monitor system health, transaction throughput, and availability using logs, dashboards, and monitoring tools.
  </li>
  <li>
   Analyze ISO message logs and system traces to proactively detect and resolve issues before they impact clients.
  </li>
  <li>
   Lead incident management end-to-end &mdash; triaging by severity, coordinating resolution, and driving post-incident reviews.
  </li>
  <li>
   Establish and maintain runbooks, escalation paths, and on-call procedures for production support coverage.
  </li>
  <li>
   Proactively identify systemic risks and drive preventive actions to minimize service disruptions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  7
  <strong>
   . Client &amp; Stakeholder Management
  </strong>
 </p>
 <ul>
  <li>
   Serve as the primary point of contact for clients across delivery, change requests, incidents, and ongoing enhancements.
  </li>
  <li>
   Translate complex technical issues into clear, business-friendly communications &mdash; managing expectations with transparency.
  </li>
  <li>
   Conduct regular status reviews, steering meetings, and delivery updates with both technical and executive stakeholders.
  </li>
  <li>
   Drive high client satisfaction by ensuring commitments are met and issues are resolved with urgency and professionalism.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Vendor &amp; Third-Party Coordination
  </strong>
 </p>
 <ul>
  <li>
   Manage relationships with external vendors and technology partners (e.g., BPC Banking Technologies, Euronet Worldwide, scheme bodies).
  </li>
  <li>
   Hold vendors accountable to SLAs &mdash; escalating issues appropriately and ensuring timely resolution.
  </li>
  <li>
   Evaluate third-party solutions and integrations, providing technical assessment and integration oversight.
  </li>
  <li>
   Coordinate scheme certification activities and ensure compliance with network mandates and release cycles.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Security &amp; Compliance
  </strong>
 </p>
 <ul>
  <li>
   Ensure all systems and implementations comply with PCI-DSS requirements and relevant scheme operating regulations (Visa, Mastercard).
  </li>
  <li>
   Oversee secure handling of cardholder data, including encryption standards, CVV/PIN processing controls, and key management practices.
  </li>
  <li>
   Maintain audit readiness and ensure documentation supports both internal and external compliance reviews.
  </li>
  <li>
   Embed security considerations into delivery processes &mdash; from design through production &mdash; rather than treating them as a post-delivery step.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Continuous Improvement &amp;
  </strong>
  <strong>
   Optimization
  </strong>
 </p>
 <ul>
  <li>
   Identify and drive improvements to system performance, delivery processes, and operational efficiency.
  </li>
  <li>
   Leverage production data, incident trends, and user feedback to surface actionable recommendations.
  </li>
  <li>
   Own KPI reporting across key metrics: SLA adherence, system availability, transaction success rate, and time-to-resolve.
  </li>
  <li>
   Conduct structured post-implementation reviews (PIRs) and translate learnings into process improvements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Documentation &amp; Knowledge Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain comprehensive documentation for system configurations, integration specifications, runbooks, and troubleshooting guides.
  </li>
  <li>
   Ensure knowledge transfer to operations teams prior to go-live, with formal operational readiness sign-off.
  </li>
  <li>
   Champion documentation culture across the team &mdash; ensuring tribal knowledge is captured and accessible.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
  </li>
  <li>
   8&ndash;10 years of experience in payments, banking technology, or financial systems.
  </li>
  <li>
   Strong experience with payment systems (issuing, acquiring, switching).
  </li>
  <li>
   Hands-on experience with APIs, system integration, and production environments.
  </li>
  <li>
   Solid SQL knowledge (Oracle or similar databases).
  </li>
 </ul>
 <p>
 </p>
</div>


Application Implementation Manager

QIC UAE

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  We are seeking an experienced
  <strong>
   IT Manager
  </strong>
  to lead and manage IT application services for QIC Group client requirements. The ideal candidate will be responsible for overseeing the end-to-end application lifecycle, ensuring seamless operations, effective team leadership, and robust vendor management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role involves ensuring compliance with security standards, performance benchmarks, audit requirements, and regulatory guidelines, while also driving digital transformation and leading strategic digital initiatives across the organization. This includes enabling automation, improving customer experience, and leveraging emerging technologies to enhance business efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The candidate will play a key role in identifying opportunities for processing digitization, innovation, and continuous improvement, ensuring alignment with business objectives and industry best practices. This position requires a strong techno-functional background, strategic mindset, and the ability to collaborate effectively with multiple stakeholders to drive operational excellence, innovation, and digital maturity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <strong>
   Client &amp; Stakeholder Management:
  </strong>
 </p>
 <ul>
  <li>
   Manage and oversee
   <strong>
    QIC Group client requirements
   </strong>
   , ensuring efficient service delivery and continuous improvement.
  </li>
  <li>
   Serve as the primary point of contact for QIC Group clients, addressing concerns and providing strategic IT solutions.
  </li>
 </ul>
 <p>
  <strong>
   Application Lifecycle Management:
  </strong>
 </p>
 <ul>
  <li>
   Oversee the complete
   <strong>
    lifecycle of IT applications
   </strong>
   , from planning and development to deployment, maintenance, and decommissioning.
  </li>
  <li>
   Ensure applications align with business goals and industry best practices.
  </li>
 </ul>
 <p>
  <strong>
   Team Management:
  </strong>
 </p>
 <ul>
  <li>
   Lead and manage a team of
   <strong>
    account managers, business analysts, and support staff
   </strong>
   .
  </li>
  <li>
   Foster a high-performance culture, ensuring team productivity and professional growth.
  </li>
 </ul>
 <p>
  <strong>
   Requirement Analysis &amp; Business Collaboration:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate closely with business stakeholders to gather, analyze, and prioritize application requirements aligned with business objectives.
  </li>
  <li>
   Translate business needs into clear technical specifications, solution designs, and development roadmaps.
  </li>
  <li>
   Act as a bridge between business and IT, effectively translating technical and functional aspects of systems into business-friendly language.
  </li>
  <li>
   Enable business teams to maximize system utilization through guidance, support, and continuous engagement.
  </li>
 </ul>
 <p>
  <strong>
   Vendor &amp; Partner Management:
  </strong>
 </p>
 <ul>
  <li>
   Collaborate with Anoud Tech&rsquo;s product teams and external software vendors to ensure effective solution delivery and support.
  </li>
  <li>
   Manage vendor relationships to ensure optimal application performance, timely upgrades, and seamless system integration.
  </li>
  <li>
   Partner with business stakeholders and external partners&rsquo; IT teams to align and synchronize systems for smooth and efficient business processing.
  </li>
 </ul>
 <p>
  <strong>
   Budget &amp; Financial Management:
  </strong>
 </p>
 <ul>
  <li>
   Plan and manage the
   <strong>
    budget
   </strong>
   for application development, maintenance, and upgrades.
  </li>
  <li>
   Optimize costs while ensuring high-quality service delivery.
  </li>
 </ul>
 <p>
  <strong>
   Quality Assurance &amp; Risk Management:
  </strong>
 </p>
 <ul>
  <li>
   Implement and oversee quality assurance processes to ensure applications meet defined performance, reliability, and security standards.
  </li>
  <li>
   Identify, assess, and mitigate risks across application development, deployment, and maintenance phases.
  </li>
  <li>
   Ensure high availability and uptime of IT systems through proactive monitoring, incident management, and continuous improvement initiatives.
  </li>
 </ul>
 <p>
  <strong>
   Performance Monitoring &amp; Optimization:
  </strong>
 </p>
 <ul>
  <li>
   Monitor application performance, proactively identify bottlenecks, and implement necessary optimizations.
  </li>
  <li>
   Ensure high availability, scalability, and operational efficiency of IT applications.
  </li>
  <li>
   Implement industry-standard tools and modern methodologies for performance monitoring, tuning, and continuous optimization.
  </li>
 </ul>
 <p>
  <strong>
   Security &amp; Compliance:
  </strong>
 </p>
 <ul>
  <li>
   Ensure applications adhere to industry security standards, policies, and best practices.
  </li>
  <li>
   Collaborate with security teams to identify, mitigate vulnerabilities, and safeguard data integrity.
  </li>
  <li>
   Ensure the entire IT ecosystem (applications, infrastructure, and processes) complies with regulatory and audit requirements.
  </li>
 </ul>
 <p>
  <strong>
   Digitalization &amp; Transformation:
  </strong>
 </p>
 <ul>
  <li>
   Drive digital transformation of business processes in line with latest industry trends and market best practices.
  </li>
  <li>
   Ensure digital initiatives result in efficient, scalable, and customer-friendly applications.
  </li>
  <li>
   Identify opportunities for process automation, digitization, and optimization to improve turnaround time and reduce manual effort.
  </li>
  <li>
   Drive continuous innovation and improvement, ensuring systems evolve with changing business and customer needs.
  </li>
  <li>
   Ensure alignment of digital initiatives with business strategy, compliance requirements, and operational efficiency goals.
  </li>
 </ul>
 <p>
  <strong>
   IT Service Management:
  </strong>
 </p>
 <ul>
  <li>
   Oversee Incident, Problem, and Change Management processes to minimize downtime and business impact.
  </li>
  <li>
   Ensure adherence to Service Level Agreements (SLAs) and continuously improve service performance metrics.
  </li>
  <li>
   Establish service monitoring and reporting mechanisms to track system health and user experience.
  </li>
  <li>
   Drive root cause analysis (RCA) and implement preventive measures to reduce recurring issues.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s/Master&rsquo;s degree in
   <strong>
    Computer Science, IT, or a related field
   </strong>
   .
  </li>
  <li>
   <strong>
    Technical Experience: 15 years
   </strong>
  </li>
  <li>
   Strong knowledge of
   <strong>
    Application Lifecycle Management
   </strong>
   .
  </li>
  <li>
   Experience managing
   <strong>
    enterprise IT applications
   </strong>
   and large-scale IT projects.
  </li>
  <li>
   Expertise in
   <strong>
    vendor and stakeholder management
   </strong>
   .
  </li>
  <li>
   Knowledge of
   <strong>
    insurance domain
   </strong>
   (Life, Medical, and General Insurance) is highly preferred.
  </li>
  <li>
   Proficiency in
   <strong>
    ITSM tools, ITIL frameworks, and application monitoring tools
   </strong>
   .
  </li>
  <li>
   <strong>
    Soft Skills:
   </strong>
  </li>
  <li>
   Strong leadership, team management, and communication skills.
  </li>
  <li>
   Strategic thinking and decision-making abilities.
  </li>
  <li>
   Ability to work in a dynamic, fast-paced environment.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Experience with
   <strong>
    Anoud Tech&rsquo;s products and insurance applications
   </strong>
   .
  </li>
  <li>
   Certifications in
   <strong>
    Project Management (PMP, PRINCE2)
   </strong>
   and
   <strong>
    ITIL Framework
   </strong>
   .
  </li>
  <li>
   Familiarity with
   <strong>
    cloud-based applications and DevOps methodologies
   </strong>
   .
  </li>
 </ul>
 <p>
 </p>
</div>


IT Manager

Pedernales Electric Cooperative

<div><p><b>PHYSICAL OFFICE LOCATION: </b>9115 Circle Drive, Austin, TX 78736</p><p></p><p><br>
Hybrid Work Options Available</p><p></p><p><br>
$89,360.00 Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits</p><ul><li>Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.</li></ul><div><div><div><h2 class="jobSectionHeader"><b>
Position Summary</b></h2></div><div><p>
This position is responsible for the full life-cycle management of assigned PEC applications (SaaS and/or on-premise), including installation, implementation, maintenance, integration, configuration and administration, through end-of-life and transition to replacement solutions.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Duties &amp; Responsibilities</b></h2></div><div><ul><li>
Support and lead the overall health and performance of all assigned applications</li><li>
Work directly with vendor and IT Infrastructure team to upgrade and maintain assigned applications</li><li>
Responsible for change management, refreshes, upgrade scheduling, and monitoring system jobs and performance</li><li>
Work with portfolio team to design, implement, integrate, or and/or enhance new applications and features</li><li>
Serve as an expert resource to understand and configure all application functionality as well as support all aspects of technical application management including resolving complex technical issues</li><li>
Partner with portfolio team and architects to configure and implement new features and ensure supportability of complete technology solutions; conduct or coordinate needed training for any impacted users or support teams</li><li>
Work with IT Infrastructure and cyber security teams to ensure system hardware, operation systems, procedures and security meet application specifications and standards</li><li>
Manage scope, planning, and tracking deliverables for operational changes, upgrades, and projects. May also lead or provide hyper-care support and transition for new applications, features or enhancements from delivery to steady-state operational support</li><li>
Develop and implement policies, procedures and best practices for application governance including approval workflows, access policies, offboarding requirements, and compliance with industry standards and regulations</li></ul></div></div><div><div><h6 class="jobSectionHeader"><b>
.</b></h6></div><div><ul><li>
Understand application system architecture, all business processes, integrations, and data flows used by or performed by assigned applications</li><li>
Create and maintain system design and technical documentation</li><li>
Conduct system process reviews, as needed, with portfolio teams and vendors in order to optimize performance and reduce/eliminate risk</li><li>
Investigate and resolve complex technical issues with applications and integrations</li><li>
Perform root cause analysis on all production issues with recommendations for resolution and prevention</li><li>
Work with IT Infrastructure team and DBAs to troubleshoot, research and identify database and/or server issues</li><li>
Manage the integrity of security design, including participation in the implementation of backup and recovery processes</li><li>
Administer application security access and roles to protect data and software</li><li>
Create and maintain disaster recovery procedures for assigned applications and participate in the planning of operational procedures for backup and recovery of database</li><li>
Assist in determining future growth requirements of applications in areas such as database size, number of end-users and application functionality; works with IT Operations to address application capacity needs</li></ul></div></div><div><div><h6 class="jobSectionHeader"><b>
..</b></h6></div><div><ul><li>
Proactively monitor all applications and systems for high availability, and satisfactory response time</li><li>
Manage technical vendors and escalation to vendor teams as needed to ensure quality and timely support</li><li>
Responsible for training and mentoring peers on assigned applications</li><li>
Create and maintain technical and operation management documentation and specifications</li><li>
Complete support tickets in a timely fashion, based on service level agreements</li><li>
Maintain frequent communication with stakeholders, operations, and portfolio team</li><li>
Maintain the security of confidential information</li><li>
Stay abreast of advances in technology</li><li>
Demonstrate regular and prompt attendance</li><li>
Performs other related duties as necessary or assigned</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Supervisory and/or Leadership Responsibilities</b></h2></div><div><p>
None</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge, Skills &amp; Abilities</b></h2></div><div><ul><li>
Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data, configuration or processing information</li><li>
Knowledge of the Software Development Lifecycle</li><li>
Knowledge of security authorization design for applications</li><li>
Knowledge of various application/system monitoring architecture and development tools</li><li>
Knowledge of programming languages such as .Net, Python</li><li>
Skilled in application implementations in the areas of hosted and on-premise design tech, solution development and implementation</li><li>
Skilled in technical infrastructure, cloud infrastructure, network/system operations, hardware capacity and high availability solution</li><li>
Skilled in SQL to troubleshoot complex database issues, update data, and debug issues.</li><li>
Skilled in principles and processes for providing customer service</li><li>
Skilled in system administration and configuration</li><li>
Skilled in debugging and troubleshooting software applications and integrations</li><li>
Skilled in monitoring and managing application performance</li><li>
Skilled in identifying, analyzing, and resolving technical application and architecture problems</li><li>
Skilled in scripting languages such as PowerShell, Bash, JavaScript, and SQL to automate processes</li></ul></div></div><div><div><h6 class="jobSectionHeader"><b>
...</b></h6></div><div><ul><li>
Skilled in ERP implementation</li><li>
Skilled in time management</li><li>
Skilled in prioritizing and managing changing priorities</li><li>
Skilled in listening and understanding information verbally and in writing</li><li>
Skilled in creative problem solving</li><li>
Skilled in functional understanding of software architecture</li><li>
Ability to work with limited supervision and take ownership and initiative to resolve issues</li><li>
Ability to anticipate, identify, analyze and resolve conflict and problems</li><li>
Ability to work collaboratively with other team members, business users and vendor</li><li>
Ability to communicate effectively with others in a respectful tone and manner, exercising patience with those who are not as skilled or knowledgeable</li><li>
Ability to innovate and display a growth mindset, open to ideas and new ways of doing things</li></ul></div></div><div><div><h6 class="jobSectionHeader"><b>
....</b></h6></div></div><div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications - (Education, Experience)</b></h2></div><div><ul><li>
Bachelor&rsquo;s Degree in a related field</li><li>
Directly related experience may substitute for education</li><li>
Four years experience working in a related computer information system environment with emphasis in business analysis and process improvement, with two years technical implementations</li><li>
Prior experience with Enterprise Application Integration AND/OR Security Administration; virtual server software (VMware); Linux; Oracle, SQL PL/SQL or similar scripting; cloud architecture preferred.</li><li>
ERP implementation experience preferred</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Demands and Work Environment</b></h2></div><div><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.</p><br>
<p></p><ul><li>
The employee may be required to stand; reach with hands and arms, stoop and kneel</li><li>
The employee may be required to sit or stand for long periods of time</li><li>
The employee may be required to lift, carry, push, pull or move up to 75 pounds</li><li>
The employee may be required to travel</li><li>
Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked</li></ul><p></p><p><br>
This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.</p></div></div></div><p></p><p><br>
Position Open Until Filled</p><p></p><p><br>
Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.</p></div>

Applications Administrator

Gallagher

<div><b>Introduction</b><br>
<div>
At Gallagher Benefit Services, you&rsquo;re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it&rsquo;s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We&rsquo;re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you&rsquo;re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.</div><br>
<div></div>
<br>
<b>Overview</b><div><b><br>
Enterprise Application Account Management Platform Owner</b></div><p></p><p><b><br>
Corporate Profile</b></p><p>
Gallagher is a global leader in insurance, risk management, and consulting services. We help businesses grow, communities thrive, and people prosper. We live in a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 52,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.</p><p></p><p><br>
We are an international service provider that plans, designs, and administers a full array of customized, cost-effective property/casualty insurance and risk management programs. The company also furnishes a broad range of risk management services including claims and information management, risk control consulting, and appraisals to help corporations and institutions reduce their risk cost.</p><p></p><p><br>
 In addition, the company assists clients in all areas of their employee health/welfare and retirement plans, including plan design, funding, and administration. Gallagher has operations in 69 countries, and, through a network of correspondent brokers and consultants, Gallagher offers client-service capabilities in more than 150 countries around the world.</p><p></p><p><br>
Gallagher Benefit Services (GBS) is a global leader in insurance, risk management, and consulting. The GBS Financial line of business delivers innovative solutions in executive benefits, financial planning, investments, life &amp; annuity brokerage, and retirement planning helping clients secure their futures. We are committed to a culture defined by The Gallagher Way&mdash;our set of shared values and guiding tenets&mdash;serving clients with customized solutions that protect and fuel their futures.</p><br>
<p></p><ul><li>
This is a Temp-To-Hire, W-2 or T4 (For Canada Citizen) position. We cannot do 1099 or C2C or Incorporation ((For Canada Citizen).</li><li>
It is a fully remote role that will need to be based in the U.S. or in Canada</li><li>
You must meet our U.S. and Canada Eligibility requirements for work authorization.
</li></ul><br>
<b>How you'll make an impact</b><p></p><p><br>
The Enterprise Application Owner for the Account Management Platform (AMP) serves as the strategic and operational leader responsible for the full lifecycle of the platform. This role ensures AMP remains a reliable system of record for client service details, policy information, and workflow management, supporting Gallagher&rsquo;s client onboarding and renewal processes. The Application Owner acts as the primary liaison between business stakeholders and technology teams, aligning platform capabilities with organizational goals while driving enhancements, compliance, and user adoption.</p><p></p><p><b><br>
Reporting</b></p><ul><li>
Reports to the GBS IT Vice President of Enterprise Applications &amp; Architecture.</li></ul><p></p><p><b><br>
Key Responsibilities
</b></p><p>Strategic Vision and Roadmap Leadership</p><ul><li>
Own the Vision: Define, communicate, and secure executive alignment for application&rsquo;s long-term strategic vision (3-5 years), ensuring it directly supports organizational objectives and key business capabilities.</li><li>
Roadmap Management: Develop and maintain the actionable Application Roadmap, balancing new feature development, major upgrades, technical debt reduction, and eventual retirement or replacement planning.</li><li>
Business Partnership: Serve as the primary liaison to designate Business Process Owners, translating business needs, regulatory changes, and pain points into prioritized, clear, and detailed functional requirements.</li><li>
Value Rationalization: Continuously measure and report on the application Business Value and Return on Investment</li></ul><p>
Prioritization and Financial Accountability</p><ul><li>
Demand Governance: Lead the Intake and Prioritization process for all change requests, new features, and bug fixes, arbitrating between competing business demands to ensure IT resources are focused on the highest-value initiatives.</li><li>
Financial Management: Own the Total Cost of Ownership, managing the annual operating and capital budgets for the application, including licensing, maintenance, hosting, and development</li><li>
Vendor Management: Manage key relationships with application software vendors, overseeing contract negotiations, license compliance, and service delivery performance</li></ul><p>
Delivery and Operational Oversight</p><ul><li>
Delivery Accountability: Be ultimately responsible for the successful delivery of all major projects and features defined in the roadmap, ensuring they are completed on time, within budget, and to required quality standards.</li><li>
Operational Health: Collaborate closely with IT Operations to monitor the application&rsquo;s performance, availability, and reliability (SLAs), driving root cause analysis and implementing long-term solutions for recurring operational issues.</li><li>
System Integrity: Ensure the application architecture adheres to enterprise standards and manage the process of keeping the application on a current, supported version to mitigate technical risk and security vulnerabilities.</li></ul><p>
Governance, Risk, and Compliance</p><ul><li>
Data Stewardship: Act as or closely supports the designated Data Steward, ensuring the application adheres to data governance policies, maintaining data quality, integrity, and compliance within regulations (e.g PII, retention policies)</li><li>
Security &amp; Compliance: Ensure the application environment meets all corporate IT Security, Risk, and Audit requirements, leading and tracking remediation efforts for any identified security findings.</li><li>
Documentation: Maintain up-to-date documentation on the application&rsquo;s business processes, technical architecture, data model, and license usage.</li></ul><p>
Team Leadership and Development</p><ul><li>
Lead, mentor, and develop a high-performing global IT team, fostering a culture of collaboration, innovation, and accountability.</li><li>
Build and maintain strong relationships with internal stakeholders, external vendors, and partners to ensure effective delivery of enterprise applications.</li></ul>
<br>
<b>About you</b><p><b><br>
Required Experience</b></p><ul><li>
Bachelor's degree. Advanced Degree desired.</li><li>
10+ years of technology experience with at least 3 years in an Application Owner &amp; Business Analyst, Product Manager, Solution Architect role focused on large-scale Enterprise Applications (ERP,CRM, etc)</li><li>
Demonstrated experience defining and managing a multi-year application roadmap.</li><li>
Proven ability to manage budgets, forecasts, and Total Cost of Ownership.</li><li>
Excellent ability to communicate complex technical concepts to non-technical business leaders and vice versa.</li><li>
Strong understanding of modern software development methodologies (Agile, Scrum).</li><li>
Experience with relevant systems: Benefit Administration Systems, Dynamics CRM</li><li>
Strong leadership, communication, and stakeholder management skills.</li></ul><p></p><p><b><br>
Critical Competencies for Success</b></p><ul><li>
Strategic thinking and business acumen in Benefits Administration</li><li>
Exceptional Prioritization and Negotiation skills across competing stakeholder groups.</li><li>
Experience successfully managing an IT Control environment including alignment with Sarbanes-Oxley, SOC, GAAP, COBIT, ISO and ITIL.
</li><li>Experience operating, leading, and managing at a global scale.</li><li>
Ability to be initiative-taking, anticipating business needs in advance and providing workable solutions.</li><li>
Ability to establish and maintain strong relationships with many diverse constituencies and stakeholders and appropriately calibrate demand and capacity to meet business expectations for outcomes and spend.</li><li>
Effective use of judgement and consideration in problem solving and decision making.</li><li>
Demonstrated success in a matrixed organization, with the ability to engage and motivate colleagues both across geographies and at all levels of the organization.</li></ul><p></p><p><b><br>
The Gallagher Way</b></p><p>
Champions Gallagher&rsquo;s values and culture. Exemplifies the tenets of <i>The Gallagher Way</i>; engages, participates and collaborates with others.</p><p></p><p><b><br>
Gallagher Behaviors</b></p><p>
Leading Self</p><ul><li>
Being mindful of how one leads oneself and how one reacts to situations.</li><li>
Integrity and Trust: <i>doing the right thing</i> and taking personal responsibility for actions and decisions.</li></ul><p>
Leading Others and Relationships</p><ul><li>
Build Relationships and Networks, with emphasis on fostering diverse networks and accepting differences.</li><li>
Collaborative Style: focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomes.</li><li>
Communication and Influence with clarity; influences and negotiates effectively.</li><li>
Inspires Others engages, motivates and stimulates action in others.</li><li>
Develops Talent: recruits and develops talent. Provides constructive feedback and mentorship to others.</li></ul><p>
Leading Results</p><ul><li>
Client Excellence: understands and meets the needs of internal and external clients to deliver upon immediate opportunities, and to ensure healthy long-term relationships.
</li><li>Planning: builds plans and obtains resources, ensuring alignment and collaboration with functional teams and the business.</li><li>
Drive for Results focuses on performance and removing obstacles to achieve results.</li></ul><p></p><div><b><br>
#LI-NJ1</b></div><div><b>
#Contingent</b></div><br>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

AMP Enterprise Application Owner - Contract to Hire

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AMP Enterprise Application Owner - Contract to Hire