application services manager

JA Resorts & Hotels

Candidate Profile A senior IT professional with a strong hospitality background and a passion for service excellence. The ideal candidate brings extensive hands-on experience in hotel IT support and application management, with proven success leading two specialized teams one focused on guest and end-user support &amp; infrastructure, and the other on hotel applications. The successful candidate is a confident communicator, capable of managing teams independently and collaborating effectively across multicultural environments. Experience deploying and supporting Oracle Opera Cloud and Simphony Cloud is essential, including at least one full end-to-end rollout of both platforms and integrations through APIs and interfaces. The candidate demonstrates a deep understanding of support excellence, continuous improvement, and budget-conscious operations, managing resources effectively within the AED 35,000 40,000 range. Role Overview We are seeking an experienced IT Support &amp; Application Manager to oversee IT operations at JA The Resort, leading two dedicated teams: IT Support Services and Hotel Application Management. This role ensures operational excellence, system reliability, and exceptional service quality across all hotel systems, with a strong focus on Oracle Opera Cloud and Simphony Cloud platforms. Key Responsibilities <ul>
<li>Lead and mentor two IT teams: Support &amp; Infrastructure and Applications Management.</li>
<li>Oversee daily IT operations, ensuring timely issue resolution and user satisfaction.</li>
<li>Manage the full application lifecycle, including deployment, optimization, and continuous improvement.</li>
<li>Drive end-to-end rollouts of Oracle Opera Cloud and Simphony Cloud.</li>
<li>Collaborate with hotel operations, corporate IT, and vendors to align technology with business goals.</li>
<li>Foster a culture of accountability, innovation, and service excellence.</li>
<li>Manage budgets and resources effectively within the AED 35,000 40,000 range.</li>
<li>Ensure compliance with IT governance, security, and data integrity standards.</li>
</ul> Requirements <ul>
<li>Strong background in hotel IT support and application management.</li>
<li>Proven leadership experience managing separate support and application teams.</li>
<li>Hands-on expertise with Oracle Opera Cloud and Simphony Cloud, including full deployments.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Ability to work independently and across multicultural teams.</li>
<li>Commitment to continuous improvement and operational excellence.</li>
</ul>

IT Support & Application Manager

Nord Anglia Education

We seek an individual to join as an Application Service Manager , where your focus will be:
<ul>
<li>Supporting the service management of enterprise applications and ensuring service SLAs are met.</li>
<li>Driving data quality improvement, accuracy, and integration across regional systems.</li>
<li>Assisting schools in the selection of non-educational solutions such as door access, CCTV, and point-of-sale systems, ensuring they meet cybersecurity and infrastructure standards.</li>
<li>Coordinating integrations for newly acquired schools, managing timelines, dependencies, and budgets.</li>
<li>Collaborating with global and regional teams to enhance standardisation and efficiency in service delivery.</li>
</ul>

Application Service Manager

CHS Corporate

<div><div>Job Summary:</div><div>
CHSPSC, LLC seeks an IT Application Services Management (ASM) Senior Analyst to assist in the facilitation of application Services management processes pertaining to analyzing value, evaluating risk, prioritizing projects and onboarding new technology requests to ensure alignment with organizational strategies for the pharmacy service line.</div><div> 
Key responsibilities include:</div><ul><li>
Strategic analysis of the enterprise application portfolio including lifecycle management, application rationalization, consolidation and standardization to achieve the department objectives of the organization including reducing variation of redundant or unused applications</li><li>
Assist in the definition, implementation and support of portfolio management standards, policies and processes</li><li>
Facilitate data driven decisions pertaining to IT project investments</li><li>
Define the structure, attributes, taxonomies and nomenclature of service line elements and categories within the repository toolset (ServiceNow) to ensure completeness and accuracy of the list of enterprise IT business applications</li><li>
Collaborate with business partners, technology leaders and department directors to identify and promote adoption of enterprise standards and rationalization of application systems to achieve economic and patient experience improvement goals</li><li>
Document current state and contribute to the direction of the application lifecycle management (LCM) roadmap to reduce costs, mitigate risks, and drive growth and revenue</li><li>
Provide expertise on decisions and priorities regarding the overall enterprise application portfolio</li><li>
Track application and vendor trends and maintain knowledge of new technologies to support the organization&rsquo;s current and future needs</li><li>
Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement</li><li>
Serve as a portfolio point of contact for the business leadership of the service line</li><li>
Perform application rationalization feasibility analysis and proposals for management and business partners which support the organization's clinical and economic objectives</li><li>
Review and define applications&rsquo; advantages, risks, costs, benefits and impact on the enterprise business process and goals</li><li>
Develop and maintain productive relationships of trust both within and outside CHS and embrace the authoritative role in respect to maintaining enterprise standards and align others to the strategic direction</li><li>
Collaborate with Audit teams to respond to and mitigate audit findings and manage audit controls related to application systems and LCM</li><li>
Function as an escalation point for junior staff and set the example in work ethic and critical thinking skills</li><li>
Educate peers and business partners on department methodologies and drive adoption of standard process</li><li>
Identify and evaluate portfolio risks and recommend mitigation plans</li><li>
Assist with business impact analysis and application criticality assessments</li><li>
Partner with key business and delivery stakeholders to conduct application and service line reviews including scope, metrics, expenses and net promoter scores to determine the disposition of existing and proposed solutions</li><li>
Communicate timely and accurate status to appropriate levels and stakeholders including the development and delivery of status reports and presentations</li></ul><div> 
Required:</div><ul><li>
Results oriented mentality to drive accurate deliverables with appropriate time to market while taking responsibility for the outcomes</li><li>
Customer focused to align services with customer needs</li><li>
Creativity in developing and executing innovative strategies to meet unique customer needs</li><li>
Excellent verbal and written communication, presentation and customer service skills</li><li>
Ability to handle pressure to meet business requirement demands and deadlines</li><li>
Expertise in analyzing and presenting large volumes of data to senior leadership</li><li>
Critical thinking in developing proposals with sound analysis and achievable outcomes</li><li>
Ability to prioritize tasks and quickly adjust in a rapidly changing environment</li><li>
Exceptional analytic problem solving skills</li><li>
Ability to work independently and in a team environment</li><li>
Organizational awareness and the ability to understand relationships to get things accomplished more effectively</li></ul><div></div><div> 
Preferred:</div><ul><li>
Experience with APM, CMDB and CSDM components within the ServiceNow platform</li><li>
Application product ownership experience</li><li>
Strong relationship management experience</li><li>
Project management experience/certification</li><li>
4 or more years in an application portfolio/services management role</li></ul><div></div><div> 
Qualifications and Education Requirements:</div><ul><li>
Bachelor&rsquo;s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience</li></ul></div>

Sr. Pharmacy Application Analyst

Clariant

<div><div>Job ID: 40695 | Location: Airoli, Maharashtra, India</div> 
<div></div>
<div>
This role is to translate business requirements into comprehensive functional specifications for Integrated Business Planning (IBP). Additionally, the individual is accountable for delivering global IT business application services for Kinaxis Maestro (Formerly RapidResponse), encompassing consulting, project execution, and ongoing maintenance. This position requires a deep understanding of the Rapid Response application and Integrated Business Planning processes. The individual will also drive continuous improvement initiatives to optimize efficiency and performance.</div><div> 

Responsibilities</div>
<div></div><ul><li>Develop and implement Kinaxis Maestro, ensuring customization and thorough documentation.</li><li>Provide ongoing support and maintenance for Kinaxis Maestro.</li><li>Define project briefs, assess costs, and coordinated integration with related projects and suppliers.</li><li>Analyze system requirements and manage change requests.</li><li>Plan and oversee small to medium projects, ensuring On Time In Full Delivery.</li><li>Align roadmaps with business needs and ensure service level adherence.</li><li>Deliver services per Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).</li><li>Create user training materials.</li><li>Ensure timely ticket resolution in line with Service Level Agreements (SLAs).</li><li>Drive process improvements by optimizing information flows and reducing waste.</li><li>Enhance data quality and system connectivity.</li></ul></div>

IT Business Consultant Supply Chain- - Kinaxis

MAFI for Agricultural Produce Industries

<div>
 
 The Application Manager is responsible for overseeing the implementation, configuration, and optimization of the Enterprise Resource Planning (ERP) system in the company. The role ensures that the ERP system aligns with the operational, financial, commercial and strategic objectives, driving efficiency, compliance, and business growth while enabling the company to meet its sustainability and market expansion goals.
 
 
 
 
 
 
 Accountability &amp; Responsibility
 
 
 
 
 
 
 
 Scope of Accountability
 
 
 <ul>
 <li>
 
 Manage, optimize, and scale the ERP system across all departments to ensure alignment with organizational goals and operational efficiency.
 
 </li>
 <li>
 
 Deliver a fully functional and efficient ERP system tailored to the needs of the agri-food industry, ensuring seamless operations and real-time data availability.
 
 </li>
 </ul>
 
 
 
 
 
 Main Tasks
 
 
 
 Duties include, but are not limited to the following:
 
 
 
 
 <ul>
 <li>
 Manage the overall operation and effectiveness of the ERP system to ensure it meets the business needs.
 </li>
 <li>
 Configure and customize the ERP software to support business key processes ensuring that the system aligns with organizational needs and enhances operational efficiency.
 </li>
 <li>
 Monitor ERP system performance, identifying and addressing any technical issues promptly.
 </li>
 <li>
 Ensure that ERP system capabilities align with the company&rsquo;s sustainability goals, export strategies, and product diversification.
 </li>
 <li>
 Lead the implementation of ERP solutions for new processes, locations, or products, ensuring seamless integration.
 </li>
 <li>
 Plan, manage, and execute ERP system upgrades and enhancements in coordination with the ERP Administrator.
 </li>
 <li>
 Ensure data accuracy and consistency within the ERP system by defining data governance policies and monitoring adherence.
 </li>
 <li>
 Provide timely support, training, and solutions to internal stakeholders, ensuring high levels of user adoption and satisfaction.
 </li>
 <li>
 Work closely with operations, finance, human resources, supply chain, commercial, and quality assurance teams to align the ERP system with departmental goals.
 </li>
 <li>
 Develop and oversee the creation and distribution of Business Intelligence (BI) reports, ensuring they provide actionable insights to support data-driven decision-making across the organization.
 </li>
 <li>
 Identify and address ERP challenges by analyzing issues and implementing effective solutions to ensure smooth functionality and ongoing improvement.
 </li>
 <li>
 Manage the budget to ensure efficient resource allocation for ERP maintenance, upgrades, training, and implementation.
 </li>
 <li>
 Lead and mentor a team of ERP specialist and administrator, fostering a culture of continuous improvement.
 </li>
 <li>
 Report directly to the IT&amp;S Director, providing updates on ERP system performance, project progress, and alignment with organizational technology and strategy goals.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 
 
 
 <ul>
 <li>
 ERP System Uptime and Availability: Measure the percentage of time the ERP system is fully operational and accessible to users without unplanned downtime.
 </li>
 <li>
 Data Accuracy and Integrity: Track the percentage of accurate and consistent data entries within the ERP system.
 </li>
 <li>
 User Adoption Rate: Evaluate the percentage of employees actively using the ERP system as intended after implementation or upgrades.
 </li>
 <li>
 Project Completion Timeliness: Assess the percentage of ERP-related projects completed within the planned timeline.
 </li>
 </ul>
 
 
 
 
 
 Required Profile
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Administration, or a related field.
 
 
 Certifications in ERP systems such as SAP, Oracle, or Microsoft Dynamics are highly desirable.
 
 
 
 
 
 
 Experience
 
 
 
 
 
 
 7+ years of experience in managing ERP Systems, of which 3 years in a managerial role. Experience in manufacturing environment is a must.
 
 
 
 
 
 
 Languages
 
 
 <ul>
 <li>
 Proficient in English
 </li>
 <li>
 Proficient in Arabic
 </li>
 </ul>
 
 
 
 
 
 Other Requirements
 
 
 <ul>
 <li>
 Primarily works in an office setting.
 </li>
 <li>
 Occasional travel may be required.
 </li>
 </ul>
 
 
</div>

Application Manager

You desire impactful work.
 
You’reRGA ready
 
RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among itsWorld’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.
 
Leads all aspects of RGA's Global Desktop Services teams. Oversees and directs the work of teams spanning the workstation deployments, physical asset control, conferencing services and ensuring excellent workforce experiences with these services. Establishes goals, metrics, and determines opportunities for improvements, assigns individual responsibilities, and provides training opportunities for associates. Determines and acquires resources needed for projects and support activities. Participates in the development of policies, procedures, standards, controls, and best practices. Supports IT-related business planning requirements including budgeting, scheduling, and workload planning.
 
Principle Duties
 
<ul>
<li>Lead multiple larger and more complex projects and/or technology initiatives and apply innovative solutions to the administration of the Infrastructure Application Services teams.</li>
<li>Perform supervisory duties including hiring, training, evaluating, coaching, and disciplining direct reports. Mentor associates within the department.</li>
<li>Demonstrates leadership workforce satisfaction at RGA. Publishes and monitors customer satisfaction with workforce tooling. Evaluates and implements new technology appropriately.</li>
<li>Maintains and fosters internal workforce client relationships. Takes ownership of the relationship and ensures that clients’ objectives are met.</li>
<li>Plans and manages resources ensuring all projects meet obligations and budget expectations.</li>
<li>Develops and establishes strategic and long-range goals and direction for Global Desktop Services area of Global Technology.</li>
<li>Analyzes customer and business requirements and assists team functions in determining priorities and applying resources.</li>
</ul>
Work Experience
 
<ul>
<li>10+ years Information Technology or related systems experience with an emphasis on M365, Cisco, ServiceNow, and desktop OEM providers - Required</li>
<li>5+ years Management and technical leadership and supervisory experience in Information Technology - Required</li>
</ul>
Skills and Abilities
 
<ul>
<li>Highly advanced project management skills with demonstrates ability to evaluate project objectives and scope feasibility, gain understanding, schedule resources, and manage budget to plan - Required</li>
<li>Highly Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received by a global workforce - Required</li>
<li>People management skills, demonstrating an ability to lead, mentor and develop staff - Required</li>
<li>Advanced analytical and problem-solving skills - Required</li>
<li>Ability to manage multiple projects and/or sub-teams simultaneously, including the ability to delegate key areas of responsibility - Required</li>
<li>Ability to adapt new methods and work under tight deadlines and stressful conditions - Required</li>
<li>Extensive knowledge of Microsoft’s M365 services (Teams, Outlook, SharePoint) and how to effectively support them for global companies - Required</li>
<li>Extensive knowledge of ServiceNow ITSM and Asset Management - Required</li>
<li>Knowledge of Cisco Conferencing, and Telephony Services - Preferred</li>
</ul>
#LI-CW1
 #LI-Hybrid
 #LI-Remote
 
What you can expect from RGA: 
<ul>
<li>Gain valuable knowledge from and experience with diverse, caring colleagues around the world.</li>
<li>Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.</li>
<li>Join the bright and creative minds of RGA, and experience vast, endless career potential.</li>
</ul>
Compensation Range: 
$123,500.00 - $184,050.00 Annual
 Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.
 
RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.

Executive Director, Global Desktop Services

Wanzl GmbH & Co. KGaA

Wanzl ist ein international tätiges Familienunternehmen mit den Geschäftsbereichen Shop Solutions, Retail Systems, Logistics + Industry, Airport, Access Solutions sowie Hotel Service. Bei Einkaufs- und Gepäcktransportwagen ist Wanzl Weltmarktführer. Mit über 5000 Mitarbeitern und Produktionsstätten in neun Ländern entwickelt und produziert das Unternehmen ein innovatives Produktprogramm in . klicken sie bewerben, für die volle Stellenbeschreibung

Sap Application Manager (w/m/d) Controlling (co)

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