application specialist

Specialized Seamless Services (SSS)

<div>
 We are looking for a technically skilled Application Specialist to join our Digital Transformation team.
 
 
 This role is ideal for professionals with hands-on experience in Healthcare IT, Dental Software Solutions, application support, and customer-facing technical operations.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Provide technical support for Dental Practice Management Systems and related healthcare applications.
 </li>
 <li>
 Troubleshoot application, database, server, and connectivity issues.
 </li>
 <li>
 Manage support and implementation tickets while ensuring SLA compliance.
 </li>
 <li>
 Support system installations, upgrades, patches, and deployments.
 </li>
 <li>
 Monitor system performance and maintain stable operational environments.
 </li>
 <li>
 Document incidents, root cause analyses, and technical resolutions.
 </li>
 <li>
 Collaborate with customers and internal teams to resolve complex technical issues.
 </li>
 <li>
 Deliver regular reports on support activities and system performance.
 
 
 </li>
 </ul>
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
 </li>
 <li>
 2&ndash;5 years of experience in Application Support, Healthcare IT, or Medical Software environments.
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Good understanding of:
 </li>
 <ul>
 <li>
 Windows Server environments
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, VPN, firewall basics)
 </li>
 <li>
 Databases and SQL queries
 </li>
 <li>
 Software deployment and configuration
 </li>
 </ul>
 <li>
 Experience supporting enterprise applications in production environments.
 </li>
 <li>
 Strong customer communication and problem-solving skills.
 </li>
 <li>
 Fluent English (written and spoken).
 
 
 </li>
 </ul>
 
 
 Highly Preferred Experience
 
 
 
 
 Candidates with experience in one or more of the following will be given strong preference:
 
 
 <ul>
 <li>
 Dental Software Solutions
 </li>
 <ul>
 <li>
 Carestream Dental
 </li>
 <li>
 R4
 </li>
 <li>
 Sensei
 </li>
 <li>
 Titanium
 </li>
 <li>
 AXIUM
 </li>
 <li>
 Cloud-based dental platforms
 </li>
 </ul>
 <li>
 Dental imaging systems
 </li>
 <li>
 PACS / VNA solutions
 </li>
 <li>
 DICOM protocols
 </li>
 <li>
 HL7 / FHIR integrations
 </li>
 <li>
 Healthcare information systems (HIS, RIS, EMR/EHR)
 
 
 </li>
 </ul>
 
 
 Preferred Certifications
 
 
 
 
 <ul>
 <li>
 Microsoft certifications
 </li>
 <li>
 ITIL
 </li>
 <li>
 PMP
 </li>
 <li>
 Healthcare IT certifications
 
 
 </li>
 </ul>
 
 
 What Success Looks Like
 
 
 
 
 Within your first 90 days, you will be expected to:
 
 
 <ul>
 <li>
 Independently manage support tickets.
 </li>
 <li>
 Meet SLA targets consistently.
 </li>
 <li>
 Resolve technical issues with minimal supervision.
 </li>
 <li>
 Demonstrate strong customer handling and communication skills.
 </li>
 <li>
 Contribute to technical documentation and knowledge sharing.
 
 
 </li>
 </ul>
 
 Location:
 
 Remote
 
 
 If your experience includes Healthcare IT, Dental Software, medical imaging systems, or enterprise application support, we would like to hear from you.
 
 
 r professionals with hands-on experience in Healthcare IT, Dental Software Solutions, Application Support, and Customer-Facing Technical Operations.
 
 
 
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field.
 </li>
 <li>
 2&ndash;5 years of experience in Application Support, Healthcare IT, or Medical Software environments.
 </li>
 <li>
 Strong troubleshooting and analytical skills.
 </li>
 <li>
 Good understanding of:
 </li>
 <ul>
 <li>
 Windows Server Environments
 </li>
 <li>
 Networking Fundamentals (TCP/IP, DNS, VPN, Firewall Basics)
 </li>
 <li>
 Databases and SQL Queries
 </li>
 <li>
 Software Deployment and Configuration
 </li>
 </ul>
 <li>
 Experience supporting enterprise applications in production environments.
 </li>
 <li>
 Strong customer communication and problem-solving skills.
 </li>
 <li>
 Fluent English (written and spoken).
 
 
 </li>
 </ul>
 
 
 Highly Preferred Experience
 
 
 
 
 Candidates with experience in one or more of the following will be given strong preference:
 
 
 <ul>
 <li>
 Dental Software Solutions
 </li>
 <ul>
 <li>
 Carestream Dental
 </li>
 <li>
 R4
 </li>
 <li>
 Sensei
 </li>
 <li>
 Titanium
 </li>
 <li>
 AXIUM
 </li>
 <li>
 Cloud-based Dental Platforms
 </li>
 </ul>
 <li>
 Dental Imaging Systems
 </li>
 <li>
 PACS / VNA Solutions
 </li>
 <li>
 DICOM Protocols
 </li>
 <li>
 HL7 / FHIR Integrations
 </li>
 <li>
 Healthcare Information Systems (HIS, RIS, EMR/EHR)
 
 
 </li>
 </ul>
 
 
 Preferred Certifications
 
 
 
 
 <ul>
 <li>
 Microsoft Certifications
 </li>
 <li>
 ITIL
 </li>
 <li>
 PMP
 </li>
 <li>
 Healthcare IT Certifications
 
 
 </li>
 </ul>
 
 
 What Success Looks Like
 
 
 
 
 Within your first 90 days, you will be expected to:
 
 
 <ul>
 <li>
 Independently manage support tickets.
 </li>
 <li>
 Meet SLA targets consistently.
 </li>
 <li>
 Resolve technical issues with minimal supervision.
 </li>
 <li>
 Demonstrate strong customer handling and communication skills.
 </li>
 <li>
 Contribute to technical documentation and knowledge sharing.
 
 
 </li>
 </ul>
 Location: Remote
 
 
 If your experience includes Healthcare IT, Dental Software, Medical Imaging Systems, or Enterprise Application Support, we would like to hear from you.
</div>

Application Specialist (Healthcare IT)

Innovatrics

<div>Why This Job Is Exciting
You will support Innovatrics' biometric software running in production environments, with a primary focus on a dedicated long-term partner project in Riyadh. You'll be the first technical point of contact for incidents and requests, working within a structured support process and backed up by a remote team from HQ Bratislava.
How Support Works at Innovatrics<ul><li>
L1: Support team (you) &mdash; triage, investigation, customer comms, ticket ownership (career level T1-T2 - Junior)</li><li>
L2: System Engineers &amp; Solution Delivery Managers &mdash; deeper troubleshooting, deployments, complex analysis</li><li>
L3: Engineering &mdash; product-level fixes and advanced technical resolution</li></ul>
In Your First Month, You'll<ul><li>
Learn the supported solution, customer context, and how our L1/L2/L3 support model works</li><li>
Shadow ticket handling, environment checks, and incident troubleshooting in real production setups</li><li>
Get onboarded into our tooling and documentation (Freshdesk, Jira, Confluence, monitoring/log platforms)</li></ul> 

As You Settle Into the Role, You'll<ul><li>
Own customer tickets end-to-end: triage, investigation, updates, and resolution within SLA</li><li>
Troubleshoot using logs, system behavior, and structured reproduction; escalate to L2/L3 when needed</li><li>
Coordinate with HQ and local stakeholders during incidents (Support team, System Engineers, Solution Delivery Managers, ...)</li></ul> 

Within Your First Year, You'll<ul><li>
Resolve standard incidents independently and consistently according to the support process</li><li>
Contribute to knowledge base and ticket hygiene (clear steps, root cause notes, reproducible findings)</li><li>
Support stability: help minimize downtime through proactive checks, clean escalations, and follow-through</li></ul> 

What You'll Be Responsible For<ul><li>
Ticket ownership: analyze incidents, request missing info, reproduce issues, propose resolution steps</li><li>
Customer communication: keep tickets up to date, communicate progress clearly via portal/email/calls</li><li>
Operational support: monitoring, coordinating patches/changes in the customer environment, and supporting troubleshooting sessions</li><li>
Escalations &amp; collaboration: involve System Engineers / Solution Delivery Managers / Engineering when needed, track progress</li><li>
On-call participation: active participation in 24/7 on-call rotations as part of this dedicated customer engagement</li></ul> 

Requirements 

What We're Looking For
Languages<ul><li>
Arabic (professional spoken and written) &mdash; required</li><li>
English (professional spoken and written) &mdash; required</li></ul> 
Skills &amp; Mindset<ul><li>
Strong ownership, structured troubleshooting, and attention to detail</li><li>
Comfortable communicating with customers under time pressure (SLA-driven)</li><li>
Reliable and able to work independently, while escalating early when needed</li></ul> 
Technical Requirements
Must-have:<ul><li>
Linux administration experience in production environments</li><li>
Kubernetes fundamentals &mdash; ability to work with pods/services, collect and analyze logs, perform basic troubleshooting</li><li>
Ability to read logs and identify likely triggers and root causes</li><li>
Experience working in a ticket-based support environment (internal or external)</li></ul> 
Nice-to-have:<ul><li>
Helm (basic usage or understanding)</li><li>
Databases: PostgreSQL / MSSQL / Oracle (connectivity checks, basic queries)</li><li>
Networking fundamentals (DNS, ports, firewalls, connectivity troubleshooting)</li><li>
Monitoring &amp; logging tools: Grafana, ELK (or similar)</li><li>
Messaging services exposure</li><li>
Scripting / automation basics (Bash, Python, or similar)</li></ul>
On-Call &amp; Availability
This role requires full participation in 24/7 on-call rotations as part of a dedicated single-customer engagement in Riyadh. During on-call periods, candidates must be able to reach the customer site within approximately one hour if required.
Interview Process<ul><li>
Introduction Stage &mdash; Recruiter Screen (virtual call)</li><li>
Team Interview Stage &mdash; Technical &amp; Team Interview (single extended interview, conversation &amp; practical case-based scenarios)</li><li>
Final Stage &mdash; CARES Interview &mdash; Values driven conversation</li></ul>
We encourage candidates to request additional conversations with team members they would like to meet.</div>

Application Support Specialist

Neumo Holdings LLC

<div>Job Summary:
The Web and Applications Support Specialist is responsible for the design, development, and ongoing management of internal and external websites, including SharePoint environments. In addition to creative web development, this position manages the implementation and lifecycle support of client-specific business applications. Acting as a project lead for new solution rollouts, the specialist ensures effective planning, configuration, training, and post-deployment support to meet operational needs.
Duties and Responsibilities:
Web Design and Management<div><ul><li>
Design, develop, and maintain internal and public-facing websites using modern web standards and accessibility guidelines.</li><li>
Collaborate with departments to create site structures, implement content, and provide visually compelling and functional designs.</li><li>
Monitor web performance, apply SEO and analytics tools, and ensure website security and compliance.</li></ul></div>
SharePoint Development and Support<div><ul><li>
Create and manage SharePoint Online sites, lists, document libraries, permissions, and automated workflows.</li><li>
Partner with departments to design intuitive intranet solutions and improve internal collaboration tools.</li><li>
Provide training, documentation, and user support for SharePoint features and enhancements.</li></ul></div>
Application Implementation and Support<div><ul><li>
Serve as project manager for the implementation of client-specific applications, coordinating planning, configuration, user testing, and go-live activities.</li><li>
Act as subject matter expert (SME) for implemented applications, providing tier 2/3 support, maintenance, and troubleshooting.</li><li>
Liaise with vendors and internal teams to ensure application reliability, scalability, and user satisfaction.</li><li>
Develop documentation, training materials, and support procedures for end-users and IT staff.</li></ul></div>
Customer Website and Application Support<div><ul><li>
Provide support and updates for hosted customer websites, including content management, design revisions, and backend maintenance.</li><li>
Ensure that customer-facing sites meet branding, accessibility, and usability standards.</li><li>
Manage customer-specific tools or portal integrations as needed.</li></ul></div> 
 Education and Experience:<div><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology, Web Design, Computer Science, or related field, or equivalent experience.</li><li>
3+ years of experience in web development, SharePoint administration, or application support.</li><li>
Experience managing technology projects, including implementation timelines, stakeholder coordination, and post-launch support.</li><li>
Proficiency in HTML, CSS, JavaScript, and content management systems (e.g., WordPress).</li><li>
Hands-on experience with SharePoint Online/365 site creation and management.</li><li>
Excellent communication, problem-solving, and customer service skills.</li></ul></div> 
 Knowledge, Skills and Qualifications:<div><ul><li>
Familiarity with Microsoft Power Platform (Power Automate, Power Apps).</li><li>
Knowledge of web accessibility (WCAG/ADA) standards and SEO best practices.</li><li>
Experience with help desk ticketing systems and ITIL-style support practices.</li><li>
Background in vendor management or contract coordination for SaaS products.</li></ul></div> 
Work Environment:<div><ul><li>
Office setting with a moderate noise level.</li><li>
The employee will work at an individual workstation, using a telephone and computer.</li></ul></div> 
 Physical Demands:<div><ul><li>
Must be able to remain seated for extended periods.</li><li>
Regular use of a computer and other office machinery, such as printers and copy machines.</li><li>
Occasional movement around the office.</li><li>
Frequent communication via telephone.</li></ul></div> 
 
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.</div>

Application Support Specialist (On-Site)

Givaudan

<div>Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with passion and creativity, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There&rsquo;s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Every day, your talent, your innovative spirit, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.<h1 class="jobSectionHeader">
Senior Application Technologist (Beverages) for the Middle East</h1><h2 class="jobSectionHeader"> 
A Senior Application Technologist with the global leader in the creation of Taste &amp; Wellbeing and Fragrance &amp; Beauty, and a key member of our Regional Taste &amp; Wellbeing Creation and Application team leading the Beverages category and supporting our Customers in the Middle East region, while being based in Dubai - Your future position?</h2> 
The Taste &amp; Wellbeing Creation and Application (T&amp;WCA) organisation within Givaudan is at the forefront to discover and develop new innovative ingredients and flavours for all kinds of food applications focussing on the Beverages, Sweet Goods &amp; Dairy, Snacks, Bakery, Savoury, Natural, and other exciting categories. We are a truly global organisation consisting of multidisciplinary experts from science, creation, application, and sensory science. 
Application Technologist's in Givaudan are specialists whose primary goal is to support Customers by providing them with suitable flavours for their applications and guiding Flavourist's in the flavour development process. To do so, Application Technologists analyse current flavour trends, forecast future trends, and assess consumer preferences and apply flavours to end applications. 
Due to an internal move, we are now looking to hire a 'Senior Application Technologist' to focus on the Beverages category for the Middle East region, which includes key markets in the GCC, Iran, Afganistan and Pakistan. Reporting to the Taste &amp; Wellbeing Technical Manager for the Middle East and based in our regional office in Dubai, you will be a key player in our T&amp;WCA team. 
You will mainly be responsible for evaluating and applying flavours in food applications for Beverage applications, including carbonated drinks, juice drinks, still drinks, and selecting the optimal flavours for Customer projects in the Middle East. You will contribute to our business growth by continuously demonstrating to our Customers in the Middle East the use and benefits of our flavours in Beverage application. You will proactively and reactively work on internal and Customer briefs and develop proactive ideas to help our Customers bring consumer preferred and differentiating products to the market.<h2 class="jobSectionHeader"> 
In this exciting role, you will be responsible for</h2><h2 class="jobSectionHeader"> 
Providing technical support for our customers -</h2><ul><li>
Responsible for all technical communications with Customers in the Middle East for Beverage applications to contribute to winning briefs and successful delivery of projects.</li><li>
Develop concept presentations and present flavours and flavoured drink products to Customers</li><li>
Work with our Customers to optimise their recipes.</li><li>
Support our customers in trial productions of new recipes or implementing solutions from Givaudan.</li><li>
Do customer visits, presenting ready-to-consume products or supporting customer trials.</li></ul><h2 class="jobSectionHeader"> 
Evaluation and selection of flavours -</h2><ul><li>
Apply and evaluate flavours for Beverages for relevant briefs.</li><li>
Proactively monitor flavour performance and stability</li><li>
Select optimal flavours for projects according to all relevant requirements (taste profile, legislation, technical suitability, costs, etc.).</li><li>
Prepare state-of-the-art flavoured products and samples for Customer presentations and capability demonstrations</li><li>
Identify appropriate flavour delivery systems and technologies.</li><li>
Translate market trends into new product concepts and developments.</li></ul><h2 class="jobSectionHeader"> 
Innovation -</h2><ul><li>
Support in developing and implementing new Beverage technologies by working with the broader teams and Innovation Centres within the region and the wider Givaudan.</li><li>
Support marketing initiatives, train our commercial force and Customers on our new capabilities.</li></ul><h2 class="jobSectionHeader"> 
Knowledge sharing and expertise -</h2><ul><li>
Serve as a technical expert and advisor to marketing, sales, flavour creation, and Customers for Beverage applications.</li><li>
Establish and maintain effective relationships with our key customers, and able to gain their trust and respect.</li></ul><h2 class="jobSectionHeader"> 
Maintain systems -</h2><ul><li>
Actively maintain the flavour performance data for the flavour portfolio through evaluation in finished products and capture of profiles.</li></ul><h2 class="jobSectionHeader"> 
Prioritise safety -</h2><ul><li>
Maintain a safe, clean, and organised lab environment in accordance with Givaudan safety policies and hold others accountable for following these guidelines.</li></ul><h2 class="jobSectionHeader"> 
You?</h2> 
Your professional profile includes<ul><li>
Bachelor's Degree in Food Science or Food Technology. Advanced studies or certifications will be advantageous.</li><li>
5+ years of relevant work experience focussing mainly on the Beverages category, in a food application lab or a production facility, with a Flavour house or a reputed company in the food ingredients sector.</li><li>
Knowledge of or experience in Juice-based Compounds (JBC) will be advantageous.</li><li>
Have a strong passion and interest for new flavours and foods with well-developed tasting skills.</li><li>
Good knowledge and understanding of most food applications, ingredients, and processes with ideally practical experience in a food manufacturing environment.</li><li>
Have excellent project management and presentation skills.</li><li>
A good awareness of market trends.</li><li>
Strong oral and written proficiency in the English language. Proficiency in additional languages like Arabic and/or French will be advantageous.</li><li>
A team player and comfortable with diversity</li><li>
Able and willing to travel to support Customers in the Middle East region</li></ul><h2 class="jobSectionHeader"> 
Our benefits</h2><ul><li>
Attractive package with benefits.</li><li>
Excellent opportunities for progressive learning and development.</li><li>
A creative team environment that will inspire you.</li></ul> 
#LI-Onsite 
At Givaudan, you contribute to delightful taste and scent experiences that touch people&rsquo;s lives.
We value the different perspectives that come from diverse cultures, backgrounds, and experiences.
Everyone &mdash; regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances &mdash; is warmly welcomed at Givaudan, a place where we all love to be and grow.
Every essence of you enriches our world. Join us in making a difference together.</div>

Senior Application Technologist (Beverages) for the Middle East

Amazon

<div>
 
 Description
 
 
 
 Summary of the role
 
 
 The successful candidate will be aligned with our Finance Operations &ndash; Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA&rsquo;s. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
 
 
 
 Responsibilities
 
 
 
 As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
 
 
 <ul>
 <li>
 Ensure timely closure of payments with high degree of accuracy
 </li>
 <li>
 Respond to customer queries through call and/or email
 </li>
 <li>
 Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account
 </li>
 <li>
 Provide growth ideas for process standardization and automation through JDI/Kaizen projects
 </li>
 <li>
 Perform complex reconciliations on customer payments
 
 
 </li>
 </ul>
 Job requirements
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills with strong customer service focus
 </li>
 <li>
 Ability to prioritize, multi-task and work with minimal supervision
 </li>
 <li>
 Drive for continuous learning and self-development
 </li>
 <li>
 Flexibility to change as per the changing requirements of the business
 </li>
 <li>
 Minimum 2 years experience in O2C domain, preferably cash application or collections
 </li>
 <li>
 Advanced knowledge of Excel &ndash; including working with pivot &amp; formulas
 </li>
 <li>
 Flexible to work in night shifts
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in finance, accounting or related field, or CFA and 3+ years of Accounts Receivable (AR) experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in mathematics, engineering, statistics, computer science, business administration or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Maharashtra - D80
 
 
 Job ID: A10441794
</div>

FinOps Analyst - AR, Cash Apps

Intermountain Health

<div>Job Description:
This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
 
(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)
We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington.
This position is fully remote with some on-site presence required | Schedule: Monday - Friday, 8AM - 5PM.
*Prefer candidates with RTE or Referrals &amp; Authorizations experience.
<ul><li>The staff Analyst is responsible for providing technical support, configuration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).
</li><li>The staff analyst may also manage small projects related to these applications and their technologies. As appropriate, the role will maintain necessary certifications (e.g.,Epic - Prelude, Referrals and Authorizations, and Real Time Eligibility).
</li><li>Essential functions are performed independently under minimal supervision and direction, caregiver performs standard duties with minimal supervision
</li></ul>Essential Functions:
&bull; Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution 
&bull; Gathers, validates, and translates technological requirements into design and development specification while providing product management 
&bull; Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.) 
&bull; Documents and recommends workflow changes and technical/functional designs needed to support the business requirements. 
&bull; Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting 
&bull; Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards. 
&bull; Serve as PM and complete PM functions for small to mid-size projects with multiple teams 
&bull; Collaboratively works with peers, internal and external stakeholders, and vendors 
&bull; Follows documentation and change management standards. 
&bull; Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members. 
&bull; Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications
&bull; Develop and understands business reporting needs for end users 
&bull; Participates in on-call and command center responsibilities, if applicable 
&bull; Assists in developing and maintaining testing plans and scripts to verify system outputs and system integrity 
&bull; Attends and participates in team, project and department meetings to increase awareness and information flow 
&bull; Work with project requestor to complete the minimum viable product of a demand in ServiceHub 
&bull; Request resources for projects and enhancement work using ServiceHub Resource Plan process 
Skills
<ul><li>P roficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
</li><li>Possesses in-depth business and application knowledge and experience
</li><li>Knowledge of system analysis and operating systems
</li><li>Skilled in assessing needs and determining through documentation what the best approach might be
</li><li>Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
</li><li>Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
</li><li>Ability to write correspondence, and process documents
</li></ul>Preferred Qualifications
EDUCATION : Bachelor's degree is preferred in information technology, healthcare, business, or related field.
Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR
EXPERIENCE : Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.
<ul><li>Will be required to certify on one or more Epic applications and maintain certification
</li></ul>Requirements
<ul><li>Operate computers and other IT equipment requiring the ability to move finger and hands
</li></ul><ul><li>See and read computer monitors and documents
</li></ul><ul><li>Remain sitting or standing for long periods of time to preform work
</li></ul>Location:
Peaks Regional Office
Work City:
Broomfield
Work State:
Colorado
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$32.10 - $50.57
We care about your well-being &ndash; mind, body, and spirit &ndash; which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. 
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence (&quot;AI&quot;) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.</div>

Epic Application Analyst

PeopleOne Health

<div>Description:

ABOUT PEOPLEONE HEALTH:
PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.
JOB SUMMARY:
The Clinical Applications Associate provides foundational support for clinical applications and EHR systems across the organization. This role is focused on responding to user inquiries, performing system configurations such as schedule building, and assisting senior staff with implementations and record integrity. The Associate works under general supervision to ensure application functionality and gain proficiency in clinical workflows. This role requires availability for some weekend and evening coverage as needed for go-live events or system updates.
SUPERVISORY RESPONSIBILITIES:
This position provides supervision to others: No
ESSENTIAL JOB FUNCTIONS:
System Implementation &amp; Support Assistance<ul><li>
Assist Level I and II Specialists with the rollout of clinical application upgrades and new system modules.</li><li>
Perform data entry, system testing, and validation of configuration changes under guidance.</li><li>
Help execute User Acceptance Testing (UAT) scripts and document results or defects for review by senior team members.</li><li>
Support onsite &quot;go-live&quot; activities by providing elbow-to-elbow support for frontline clinical staff.</li></ul>
Application Maintenance &amp; Troubleshooting<ul><li>
Serve as the initial point of contact for clinical application helpdesk tickets.</li><li>
Diagnose and resolve issues related to user access, template usage, and standard EHR workflows.</li><li>
Escalate complex technical bugs or integration failures to Tier I or Tier II Specialists according to established protocols.</li><li>
Document support activities and resolutions clearly within the ticketing system.</li></ul>
Administrative Configuration &amp; Data Integrity<ul><li>
Build and maintain provider schedules, including the management of templates, appointment types, and time blocks.</li><li>
Manage patient record integrity by identifying and merging duplicate patient accounts across clinical systems.</li><li>
Perform routine &quot;health checks&quot; on applications and assist in the documentation of system updates or patches.</li><li>
Assist in manual data cleanup projects to ensure system integrity and compliance with data governance standards.</li></ul>
Workflow Awareness<ul><li>
Participate in workflow assessments to learn how clinical teams use technology in daily practice.</li><li>
Assist in the maintenance of &quot;How-To&quot; guides to reflect minor system changes or configuration updates.</li><li>
Ensure all support activities align with clinical quality, HIPAA compliance, and organizational priorities.</li></ul>
Requirements:

SKILLS &amp; ABILITIES:<ul><li>
Technical Aptitude: Ability to learn EHR navigation and administrative back-end configurations.</li><li>
Detail Orientation: High level of accuracy in managing schedules and sensitive patient data.</li><li>
Problem Solving: Ability to follow established protocols and &quot;if/then&quot; workflows to resolve common user errors.</li><li>
Communication: Strong verbal and written skills; ability to explain technical steps to clinical users.</li><li>
Collaboration: Ability to work effectively within a team and take direction from technical mentors.</li></ul>
EDUCATION &amp; CERTIFICATIONS :<ul><li>
Required: Associate&rsquo;s degree in Health Informatics, Healthcare Administration, IT, or related field; OR equivalent experience in a clinical or help-desk setting.</li><li>
Preferred: Current or Previous eClinicalWorks certification.</li></ul>
EXPERIENCE:<ul><li>
0&ndash;2 years of experience in a clinical setting or a technical support environment.</li><li>
Familiarity with eClinicalWorks, Phreesia, or Luma Health is a plus.</li><li>
Prior experience managing schedules or electronic patient records is preferred.</li></ul>
PHYSICAL REQUIREMENTS:
(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position&rsquo;s essential functions.)<ul><li>
Prolonged periods of sitting at a desk and working on a computer.</li><li>
Occasional standing, walking, and lifting up to 20 pounds.</li><li>
Ability to remain mobile during onsite clinical &quot;elbow-to-elbow&quot; support sessions.</li></ul></div>

Clinical Applications Associate

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