application support associate manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Almajdouie

Agricultural Farm Manager Jobs in Dammam Production Manager for steel fabrication in Dammam, Saudi Arabia Seeking a Production Manager for steel fabrication in Dammam, Saudi Arabia to oversee production schedules, quality standards, and team supervision. The ideal candidate will have a Bachelor's degree in Mechanical or Production Engineering and over 10 years of experience in steel fabrication. <ul> <li>Optimizing resources</li> <li>Ensuring safety compliance</li> <li>Driving continuous improvement initiatives</li> <li>Strong leadership and communication skills essential</li> </ul> Associate Director / Director in Risk Advisory - Manufacturing Sector Lead internal audit engagements in the manufacturing sector as an Associate Director or Director. Manage end to end project delivery while fostering client relationships and ensuring compliance with quality standards. <ul> <li>Supervise junior staff</li> <li>Participate in strategic business development</li> <li>Drive growth in the Risk Advisory domain</li> </ul> Associate Business Manager - Dammam, Saudi Arabia Associate Business Manager role for candidates with 1 3 years of relevant experience. Business goals will be owned through the development of the Certified Partner ecosystem while ensuring customer satisfaction. <ul> <li>Partner recruitment</li> <li>Lead generation planning</li> <li>Implementation of organizational programs</li> <li>Strong communication and negotiation skills required</li> </ul> GZ Business Manager - Well Intervention (Weatherford) The role focuses on financial performance, asset utilization, and compliance with regional market requirements. <ul> <li>Oversee well intervention services</li> <li>Manage manpower</li> <li>Drive accurate forecasting</li> <li>Ensure customer satisfaction</li> <li>Preferred background in oilfield operations with Aramco experience</li> </ul> Manufacturing Manager - Plant/Manufacturing Overview The Manufacturing Manager is responsible for overseeing and optimizing all aspects of manufacturing

Agricultural Farm Manager Jobs in Dammam

Amazon

<div>
 
 Description
 
 
 
 You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.
 
 
 Tasks and Responsibilities
 
 
 <ul>
 <li>
 Help support daily management of department duties.
 </li>
 <li>
 Assign work to associates as required/needed to support workflow and daily production KPIs/goals.
 </li>
 <li>
 Conduct standup briefs, deliver associate feedback, conduct floor audits and vehicle inspections.
 </li>
 <li>
 Support in training and up-skilling new associates.
 </li>
 <li>
 Support with tracking, trending and reporting of departmental metrics by associates.
 </li>
 <li>
 Support in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals
 </li>
 <li>
 Tracking, reporting, maintenance of hours and schedules.
 </li>
 <li>
 Review and update Standard Operating Procedure (SOP) documents as required.
 </li>
 <li>
 Improve flow of product through the station.
 </li>
 <li>
 Identify and address safety hazards within and participate in safety initiatives.
 </li>
 <li>
 Fully understand workflow, daily production goals, and number of Associates present each day.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering or a related field
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3145509
</div>

Operations Supervisor

People Group Arabia

<div>
 
 
 Claims Commercial Manager &ndash; Associate Director
 
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Company: Global Consultancy
 
 
 Project: Major Sports-Led Mixed-Use Mega Project
 
 
 
 
 
 Role Overview
 
 
 
 
 
 A leading
 
 global consultancy
 
 is seeking an experienced
 
 Claims Commercial Manager (Associate Director level)
 
 to support a landmark
 
 sports and mixed-use mega development
 
 in Riyadh.
 
 
 The role will act as a
 
 senior commercial and claims advisor
 
 , providing independent, best-in-class guidance to the client across complex construction packages. This position requires strong technical expertise, strategic thinking, and the ability to operate confidently in a
 
 client-facing, advisory-led environment
 
 .
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 Claims &amp; Dispute Advisory
 
 <ul>
 <li>
 Lead the
 
 preparation, review, and evaluation of high-value claims
 
 , including
 
 EOTs, variations, disruption, prolongation, and loss &amp; expense
 
 </li>
 <li>
 Develop and advise on
 
 claims strategies
 
 aligned with client objectives and project governance
 </li>
 <li>
 Prepare
 
 independent entitlement assessments
 
 , quantum analysis, and expert position papers
 </li>
 <li>
 Support claims negotiations and dispute avoidance initiatives
 </li>
 </ul>
 
 
 
 
 Commercial &amp; Contractual Advisory
 
 <ul>
 <li>
 Provide expert advice on
 
 contract interpretation and administration
 
 , typically under
 
 FIDIC and bespoke contract forms
 
 </li>
 <li>
 Support the client with
 
 change management processes
 
 , early warnings, and commercial controls
 </li>
 <li>
 Identify, assess, and report
 
 commercial and contractual risks
 
 at programme and package level
 </li>
 <li>
 Review contractor submissions and provide robust, evidence-based recommendations
 </li>
 </ul>
 
 
 
 
 Stakeholder &amp; Client Management
 
 <ul>
 <li>
 Act as a trusted
 
 senior advisor to the client
 
 , interfacing with legal teams, contractors, and other consultants
 </li>
 <li>
 Support formal dispute resolution processes including
 
 amicable settlement, mediation, adjudication, and arbitration
 
 </li>
 <li>
 Contribute to executive-level reporting, steering committees, and governance forums
 </li>
 <li>
 Represent the consultancy with professionalism and authority on a high-profile project
 </li>
 </ul>
 
 
 
 
 Leadership &amp; Consultancy Excellence
 
 <ul>
 <li>
 Provide leadership, mentoring, and technical oversight to junior commercial and claims professionals
 </li>
 <li>
 Support business development activities where required, including proposals and client presentations
 </li>
 <li>
 Promote best practice, consistency, and quality assurance across claims and commercial outputs
 </li>
 </ul>
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 Experience
 
 <ul>
 <li>
 Extensive experience in
 
 claims, commercial management, or dispute advisory
 
 within a
 
 consultancy or professional services environment
 
 </li>
 <li>
 Proven track record on
 
 large-scale construction, infrastructure, or mixed-use developments
 
 </li>
 <li>
 Experience on
 
 sports, stadia, or mega projects
 
 is highly desirable
 </li>
 <li>
 
 Steel structures experience
 
 is a strong advantage but
 
 not essential
 
 </li>
 <li>
 Middle East experience is beneficial but not mandatory
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Degree in
 
 Quantity Surveying, Commercial Management, Engineering, Construction Law
 
 , or similar
 </li>
 <li>
 
 RICS chartership (MRICS / FRICS) preferred
 
 , but
 
 not essential
 
 </li>
 <li>
 Additional qualifications in
 
 claims, dispute resolution, or construction law
 
 are advantageous
 </li>
 </ul>
 
 
 
 
 Skills &amp; Attributes
 
 <ul>
 <li>
 Expert-level knowledge of
 
 claims preparation, assessment, and negotiation
 
 </li>
 <li>
 Strong understanding of
 
 FIDIC and complex bespoke contracts
 
 </li>
 <li>
 Excellent client-facing, communication, and influencing skills
 </li>
 <li>
 Commercially astute with a strategic, advisory mindset
 </li>
 <li>
 Comfortable operating at
 
 Associate Director level
 
 within a global consultancy
 </li>
 </ul>
 
 
 
 
 What&rsquo;s on Offer
 
 <ul>
 <li>
 Opportunity to represent a
 
 leading global consultancy
 
 on one of Saudi Arabia&rsquo;s most high-profile mega projects
 </li>
 <li>
 Exposure to senior client stakeholders and complex, high-value claims
 </li>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Long-term career progression within an international consultancy platform
 </li>
 </ul>
 
 
</div>

Associate Director

EssilorLuxottica Chalhoub

Location: Riyadh, Dammam, JeddahKey accountabilities and responsibilities:As a Sales Associate at EssilorLuxottica Chalhoub you will deliver exceptional sales results by assisting the customer in selecting products best suited to their lifestyle. You&rsquo;ll get to perform almost all store functions including opening and closing, merchandising and of course selling. As an EssilorLuxottica Chalhoub ambassador you will understand and bring to life the EssilorLuxottica Chalhoub Values.JOB RESPONSIBILITIES:The Sales Associate is responsible for Strengthening brand exposure in point of sale, consistently demonstrating benchmarked brand filter standards, improving brand knowledge and sales techniques, Establishing and maintaining customer relationships and achieving his/her individual targets and contributing to the achievement of the store targets. Demonstrate a positive attitude that sees problems as challenges to be faced and overcome Comply with all company policies and procedures, including loss prevention, security and safety are adhered to Be responsible to update product knowledge on an ongoing basis in coordination with the Department/ Boutique or Floor Manager. Monitor and report sales results. Control of client stock assortment. Focus on sales and profitability, maintain customer focus standards, set work pace and deliver on departmental/store goals. Be a participative, helpful Associate and a willing team player. Mentor new Sales Associate if required by leading with an example.Are you?<ul><li>KPI focused.</li><li>Working a successful team by being highly commercial.</li><li>Committed to creating a positive and energetic culture.</li><li>Excited to push the boundaries and be creative.</li><li>Result Driven and Problem Solving.</li></ul>And have<ul><li>Minimum of 3 years optical retail experience.</li><li>Strong written and verbal communication skills in English .</li><li>Arabic Language is a plus.</li></ul>Job Type: Full-timeExperience:<ul><li>Optical: 1 year (Required)</li></ul>

Retail Sale Associate

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Talent 360

About SiFi: SiFi is a rapidly growing B2B Fin-Tech company transforming expense management for businesses in Saudi Arabia. As a licensed EMI from the Saudi Central Bank, we empower companies with innovative tools to simplify finance management. Position Overview The Customer Success Associate plays a key role in driving customer adoption and engagement on the platform. This role focuses on ensuring customers successfully activate, use, and gain value from the product. Acting as the first point of contact for new customers, the associate supports onboarding, provides proactive assistance, and helps identify opportunities to increase platform utilization. The role works closely with Customer Success Managers to deliver a seamless post-onboarding experience that builds long-term satisfaction and retention. Primary Responsibilities: <ul><li>Support customer onboarding by guiding users through account setup, feature activation, and best-practice workflows.</li><li>Proactively monitor customer activity to ensure adoption milestones (accounting integration, receipt forwarding, team budgets, etc.) are achieved on time.</li><li>Respond to customer inquiries via email, phone, and chat, ensuring quick resolution and a smooth user experience.</li><li>Identify customers who show low engagement or adoption risk and flag them for intervention by the Customer Success Manager.</li><li>Gather and document customer feedback, usage patterns, and feature requests to help improve product experience.</li><li>Assist in developing and maintaining knowledge base articles, FAQs, and training materials to support self-serve adoption.</li><li>Support the delivery of training sessions, demos, and webinars to drive product awareness and feature utilization.</li><li>Maintain accurate and up-to-date customer records and engagement notes in the CRM.</li><li>Generate adoption and engagement reports to support Customer Success team performance tracking.</li><li>Collaborate with Sales, Product, and Support teams to enhance the overall customer lifecycle experience.</li></ul> Basic Qualifications: <ul><li>Bachelor's degree in Business, Communications, or a related field.</li><li>Strong communication and interpersonal skills, both written and verbal.</li><li>Basic understanding of customer success and product adoption principles.</li><li>Proficiency in Microsoft Office and familiarity with CRM systems (e.g., Zoho, HubSpot, Salesforce).</li><li>Ability to learn quickly and explain technical features in simple, actionable terms.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent organizational skills and ability to manage multiple customers simultaneously.</li></ul> Preferred Qualifications: <ul><li>Prior experience in a customer-facing or onboarding role, ideally within a SaaS or fintech company.</li><li>Familiarity with customer success metrics (e.g., activation rate, feature adoption, health score).</li><li>Understanding of project or account management principles.</li><li>Experience using customer support or engagement tools (e.g., Intercom, Zendesk, Freshdesk).</li><li>Knowledge of the fintech or financial services ecosystem.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?5gzGUc577o6J1w9HAARrlLgWwUlGe9mjf" width="0" height="0" />

Customer Success Associate

Explore 2454+ Application support associate manager in Saudi Arabia this January. Find roles across top companies and apply now to boost your career.