application support consultant

Atturra Limited

What you'll be doing We are seeking a skilled and energetic professional to join our manufacturing Service Desk Team. This position requires strong communication and analytical skills, along with the ability to work collaboratively across Atturra, vendor, and client teams. As a Service Desk Consultant, you'll be the main contact for application and functional support on the QAD platform. A strong sense of curiosity will enable you to thoroughly understand client requirements, enabling the delivery of high-quality support and practical solutions. The ability to remain composed under pressure and efficiently manage multiple tasks is essential. This full time, permanent role is based in our Brisbane office, but we welcome applicants from Sydney, Melbourne, Canberra and Adelaide. Responsibilities <ul> <li>Provide QAD application and functional support services to clients.</li> <li>Translate business needs into functional requirements.</li> <li>Assist clients with analysis, troubleshooting, and offer guidance on best practices.</li> <li>Contribute to the development of documentation, knowledge base articles, and how to guides.</li> <li>Assist with root cause analysis to address recurring issues and prevent future disruptions.</li> <li>Collaborate with senior consultants and managers to maintain high levels of client satisfaction and organisational success.</li> </ul> Qualifications <ul> <li>5+ years of application support for QAD ERP or comparable systems (SAP, Oracle, MS D365, Pronto, NetSuite).</li> <li>Previous manufacturing sector experience, with knowledge of processes, scheduling & planning tools, production orders, BoM, and routing is highly desirable.</li> <li>Experience in a Help Desk environment, with demonstrated ability to effectively manage competing priorities is advantageous.</li> <li>Demonstrated alignment with the company's core values.</li> <li>Proven analytical, problem solving, and time management abilities.</li> <li>Strong written and verbal communication skills, with the capability to engage both technical and non technical stakeholders.</li> <li>A commitment to continuous learning and personal development.</li> <li>Demonstrated capacity to adapt and perform efficiently within a fast paced, solution driven environment.</li> <li>Dedicated to delivering outstanding client experiences.</li> </ul> Why is this an exciting opportunity? Atturra is one of the fastest growing ASX listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions. We currently have 1200+ professionals working across Australia, New Zealand, Singapore, Hong Kong and USA who are using innovation to lead the way. The Business Applications division of Atturra specialises in TechnologyOne, Infor, SAP and QAD applications, as well as providing expert consulting in HR and payroll systems, Safety Solutions, and Change Management and Adoption. The team focuses on Education, Federal Government, Local Government, and Manufacturing. This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology. What our people say "We are working towards a very bright future." "It's a company with vision and a promising future." Why you'll love working here Culture of possibility - At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices. A strong set of company values - Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for. Valuable employee benefits <ul> <li>Employee benefits, recognition, and wellbeing platform</li> <li>Career growth via succession planning, internal promotions, and mentorship opportunities</li> <li>Ongoing investment in professional development through industry and technology certifications, and study assistance</li> <li>Mental health support through our Employee Assistance Program</li> <li>Support for family and caring responsibilities, including paid parental leave</li> <li>Employee referral program, with monetary incentives offered</li> </ul> Commitment to Diversity, Equity and Inclusion At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds - including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups. Supporting Australia's veterans We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans' Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia's veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us. How to apply All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting. Talent Pool This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months. Recruitment Agencies and Headhunters Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy. Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters. Agencies interested in joining our official supplier list may send an expression of interest to . Please note, our supplier list is reviewed annually. This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.

Application Support Consultant - ERP Manufacturing

Arden Resourcing Limited

Sage Support Consultant - Hampshire/Hybrid£35,000-£45,000A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You'll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.What you'll be doing Accurately assess customer issues and business impact, assigning appropriate priority levels. Responding to and resolving Sage support queries via telephone, email and remote access Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes. Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Record details, accurate information, and track all support calls from initiation to resolution. Provide clear documentation of issues and their resolutions to support future problem-solving efforts. Identify and address recurring issues, collaborating with the team to implement lasting solutions.Key Skills Strong expertise in software testing, troubleshooting, and quality assurance. ERP systems experience (Sage X3) Responding to and resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Responding to and resolving Sage support queries via telephone, email and remote access Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases Call Management and prioritisation to ensure service levels agreements are met

Sage Support Consultant - Hampshire/Hybrid

GTP Tech Recruitment

Join a dynamic and collaborative support team delivering quality ERP solutions to clients across the UK. This is an exciting opportunity for a seasoned Sage 200 professional to play a pivotal role in client success, technical troubleshooting, and continuous improvement.Role OverviewAs a Sage 200 Support Consultant, you'll be the first point of contact for client support queries, delivering expert application and technical assistance via helpdesk, phone, and email. You'll work across a range of industries, supporting Sage 200 and associated products such as Sicon and Draycir, ensuring timely resolution and exceptional customer satisfaction.This full-time role offers hybrid flexibility from UK-based offices or fully remote working within the UK.Key Responsibilities• Provide application and technical support for Sage 200, Sicon, and related products• Investigate, troubleshoot, and resolve client issues or escalate where necessary• Maintain accurate ticket records and deliver against SLAs• Act as an escalation point for Sage 200 and Sicon-related queries• Identify trends in support incidents and report to the Service Delivery Manager• Collaborate with project teams to ensure smooth client onboarding and knowledge transfer• Refer advisory requests to account management or consultancy teams• Continuously develop product knowledge and maintain relevant certificationsEssential Experience• 3+ years in a support role with Sage 200 and Sicon (Financials and Commercials modules)• Confident applying data fixes and navigating ticket management systems• Strong technical aptitude and problem-solving skills• Proven team collaboration experience• Valid Right to Work in the UKDesirable Skills• ITIL Foundation or similar professional IT certifications• Sage 200 Financials and Commercials accreditations• Experience with Sage CRM and/or Sage 50Benefits & Perks• 30 days annual leave + 8 bank holidays• 1 additional day off for your birthday• Hybrid working options• Company pension scheme• Cycle to Work Scheme• IT Purchase Scheme• Employee Assistance Programme

Sage 200 Support Consultant

Aliqan Services Private Limited

Job Title: SAP WM Consultant &ndash; SupportLocation: BengaluruEngagement Type: Contract to Hire (C2H)Experience: 4&ndash;8 YearsWork Mode: OnsiteJob SummaryWe are looking for a skilled SAP WM Consultant to join our Support and Deployment team in Bengaluru. The ideal candidate will have strong hands-on experience in SAP Warehouse Management (WM) with a focus on L2/L3 production support, incident resolution, and warehouse operations. This role requires close collaboration with business users and cross-functional SAP teams to ensure smooth warehouse processes.Key ResponsibilitiesSAP WM Support &amp; Operations<ul><li>Provide L2/L3 support for SAP WM-related incidents and service requests.</li><li>Monitor, analyze, and resolve issues within defined SLA timelines.</li><li>Perform root cause analysis and implement permanent solutions for recurring issues.</li><li>Ensure smooth execution of warehouse operations through SAP WM.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with MM, SD, EWM, and other SAP teams for integrated issue resolution.</li><li>Coordinate with business users to understand issues and validate fixes.</li><li>Support system testing, patching, transports, and minor enhancements.</li></ul>Technical &amp; Documentation Responsibilities<ul><li>Support and monitor IDocs, batch jobs, and interfaces related to WM.</li><li>Work with ABAP teams for debugging, fixes, and enhancements.</li><li>Create and maintain solution documentation, SOPs, and knowledge base articles.</li></ul>Support Model<ul><li>Participate in on-call rotations and provide weekend support when required.</li><li>Follow defined incident, change, and release management processes.</li></ul>Required Skills &amp; ExperienceMandatory Skills<ul><li>4&ndash;8 years of hands-on experience in SAP WM support.</li><li>Strong functional knowledge of SAP Warehouse Management (WM).</li><li>Good understanding of warehouse processes:</li><li>Putaway</li><li>Picking</li><li>Inventory management</li><li>Goods receipt and goods issue</li><li>Hands-on experience with RF transactions and barcode scanning.</li><li>Experience monitoring and troubleshooting IDocs, batch jobs, and interfaces.</li><li>Basic debugging skills and ability to collaborate effectively with ABAP teams.</li><li>Strong problem-solving and communication skills.</li></ul>Preferred / Nice-to-Have Skills<ul><li>Exposure to SAP WM&ndash;EWM integration.</li><li>Integration knowledge with MM and SD.</li><li>Experience working in a managed services or outsourced support model.</li><li>ITIL certification or familiarity with ITSM tools such as ServiceNow or SAP Solution Manager.</li></ul>Job Type: Contractual / Temporary Contract length: 6 monthsPay: ₹1,800,000.00 - ₹2,000,000.00 per yearApplication Question(s):<ul><li>Do you have 4+ years of experience in SAP WM support ?</li><li>Do you have a strong functional knowledge of SAP Warehouse Management (WM) ?</li><li>Do you have hands-on experience with RF transactions and barcode scanning ?</li><li>Do you have experience in monitoring and troubleshooting IDocs, batch jobs, and interfaces ?</li><li>Do you have basic debugging skills and ability to collaborate effectively with ABAP teams ?</li></ul>Work Location: In person

SAP WM Consultant – Support

Solutions+ (A Mubadala company)

<div>
 
 
 The Challenge:
 
 
 
 This consultant will support the Platform Finance team in providing analysis of the portfolio and reporting financial KPI&rsquo;s, assisting in asset management as well as deal support for new opportunities. This will include but not limited to providing insightful management reporting, supporting valuation of investments, budgets and business planning exercise and monthly forecasts of portfolio cash and returns.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Business Performance Reporting (30%)
 
 
 <ul>
 <li>
 Preparing monthly Platform Report providing commentary on major KPI&rsquo;s and analysis on Cash Distributions and Returns
 </li>
 <li>
 Providing monthly Sector financial performance reports
 </li>
 <li>
 Analyzing actual to budget variances and month on month changes in forecasted data.
 </li>
 <li>
 Capital Allocation tracking and reporting: Actively monitor Platform capital allocation, align with the strategy, and generate relevant reports on capital committed, deployed and remaining allocation.
 </li>
 <li>
 Monitoring spend against budget on monthly basis analyzing variances for reporting to the Sector leadership team.
 </li>
 <li>
 Review of assets performance on a monthly basis against business plan and reporting to Senior Management
 </li>
 <li>
 Providing financial data to address requests from the Sector Teams for ad-hoc analysis
 </li>
 <li>
 Enable business decision making process by analyzing the performance of the Platform, preparing scorecards, and cheat sheet, and conducting critical ad-hoc analysis
 </li>
 <li>
 Prepare and update the monthly scorecard for Sectors and Platform with the latest information and suggest areas of focus/improvements.
 </li>
 </ul>
 
 
 Valuations (25%)
 
 
 <ul>
 <li>
 Supporting the quarterly valuation process, as needed
 </li>
 <li>
 Support Platform Finance team in reviewing financial models
 </li>
 <li>
 Review and understand valuation models and support Platform Finance team in understanding the numbers
 </li>
 <li>
 Demonstrate the practical application of the different valuation methodologies &ndash; DDM, DCF, multiples, etc. while analyzing the valuation of investments
 </li>
 <li>
 Reviewing and reconciling information in the relevant financial systems
 </li>
 </ul>
 
 
 Budgeting (30%)
 
 
 <ul>
 <li>
 Support and coordinate the annual business plan process for the respective platform and support with management presentations as required.
 </li>
 <li>
 Support Platform Finance team in reviewing and validating Business Plans received from the asset management team
 </li>
 <li>
 Ensuring upload of business plans to the relevant financial system
 </li>
 <li>
 Providing reports to the asset management and platform finance teams as requested
 </li>
 <li>
 Populating Asset Dashboards with the latest plan data for senior management
 </li>
 <li>
 Review financial models, understand performance drivers, and be able to present budget to management
 </li>
 <li>
 Preparation of presentations to accurately reflect useful data points to the management for them to challenge/support/approve the budgets
 </li>
 </ul>
 
 
 Benchmarking and Analytics (15%)
 
 
 <ul>
 <li>
 Support platform and business in benchmark analysis to ensure under/over performance to benchmarks is fully understood by the business teams and senior leadership
 </li>
 <li>
 Support platform and business in providing benchmark data for scorecard
 </li>
 <li>
 Support platform and business in ad-hoc analysis as required
 </li>
 </ul>
 
 
 
 
 Qualifications:
 
 
 
 
 Knowledge, skills and experience:
 
 
 <ul>
 <li>
 5 to 7 years of experience (Preferably from a Big 4 audit firm)
 </li>
 <li>
 Accounting qualification - ACCA / CPA / ACA / ACMA, or CFA
 </li>
 <li>
 Knowledge in management reporting, budgeting and valuation
 </li>
 <li>
 Great team player, high ethical values, committed and cooperative
 </li>
 <li>
 Adaptable, flexible, with the ability to work and deliver to tight timelines with minimal supervision
 </li>
 <li>
 Advanced PowerPoint skills
 </li>
 <li>
 Advanced Excel knowledge in data compilation and aggregation
 </li>
 </ul>
</div>

Consultant to support Platform Finance Team (UAE Platform)

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div> 

So, what&rsquo;s the role all about?

The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the NICE Nexidia , Service and Sales Performance Management, Contact Analytics and/or WFM software solutions efficiently and effectively in fulfilling business objectives. The Application Support Consultant/T2 is also responsible for the health and well-being of our customers&rsquo; hosted solutions

How will you make an impact?
<ul><li>As L2 and L3, Interfacing with various R&amp;D groups, Customer Support teams, Business Partners and Customers Globally to address CSS Recording and Compliance application related product issues and resolve high-level issues.</li>
<li>Maintain quality and on-going internal and external communication throughout your analysis</li>
<li>Implement and install CSS products all over the world (first of a kind installs)</li>
<li>Provide the highest level of support and minimize R&amp;D escalations.</li>
<li>Prioritize daily tasks and manage critical issues and situations.</li>
<li>Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.</li>
<li>Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.</li>
<li>Involved with and you are the subject matter expert (SME) for the other support engineers in projects for new releases and service packs of the CSS products</li>
<li>Develop training materials to be used by all engineers working with CSS Software, internal and for Business Partners as part of the NPI process.</li>
</ul>
Have you got what it takes?
<ul><li>Should have 8+ years of experince in Linux/Unix on different flavor of Servers.</li>
<li>Should have good DB expertise, Oracle/MSSQL.</li>
<li>Working knowledge of administrating UNIX, Linux or Windows servers.</li>
<li>Experience of supporting Web based applications</li>
<li>In-depth, hands-on knowledge of and experience with enterprise and desktop applications.</li>
<li>At least 3-5 years of technical experience within the industry and/or proven customer support experience Globally, preferably within Financial Institutes (Trading environments)</li>
<li>Having knowledge of the following (stated as keywords): Tetra systems, Voice Trading Solutions like IPC, Etrali and BT, Avaya, Cisco, Mitel, would be beneficial.</li>
<li>Good working knowledge (Certificates are very welcome) of: Windows Operating Systems, TCP/IP, Linux, Wireshark, EMC, MySQL and MS SQL Server Databases, Microsoft Office</li>
<li>Experience with Networking and IP/SIP communication analysis</li>
<li>Strong Telephony background would be an extra perk to have.</li>
<li>Good IT skills in troubleshooting and ownership from begin to end.</li>
</ul>
What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9508 
Reporting into: Tech Manager 
Role Type: Individual Contributor 

</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Specialist Technical Support Engineer

OneAdvanced

<div>Join OneAdvanced:
<div>
Are you interested in starting a career within IT? Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support.</div> 
<div></div>
What You Will Do:
<ul><li>As a Support Consultant, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured</li><li>
Ensure an exceptional level of customer service and satisfaction is met at all customer touch points</li><li>
Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.</li></ul><div>
#LI-MP1</div>
What You Will Have:
<ul><li>Effective problem solving skills.</li><li>
Well-developed oral and written communication skills.</li><li>
Well organised, with the ability to work proactively in a team in a busy environment.</li><li>
Experience with using Microsoft Windows and Microsoft office suite.</li></ul>
What We Do For You:
<ul><li>Wellbeing focused &ndash; Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.</li><li>
Annual Leave &ndash; 20 days of annual leave, plus public holidays</li><li>
Employee Assistance Programme &ndash; Free advice, support, and confidential counselling available 24/7.
</li><li>Personal Growth - Regardless of where you are at in your career, we&rsquo;re committed to enabling your growth personally and professionally<ul><li>
Development Programmes &ndash; From Future Managers to Leadership Training, our development programmes help you get where you need to go</li><li>
Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.</li></ul></li><li>
Life Insurance - 3x annual salary</li><li>
Personal Accident Insurance - providing cover in the event of serious injury/illness.</li><li>
Performance Bonus &ndash; Our Group-wide bonus scheme enables you to reap the rewards of your success</li></ul>
Who We Are:
<div><div><div><div>
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of &pound;330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.</div><div></div><div> 
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.</div><div></div><div> 
To learn more about working at OneAdvanced please click here</div></div></div></div></div>

Support Consultant

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