application support consultant

Aktion Associates, Inc

<div><div><div><b>About Aktion</b></div>
<div><div>Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2025. We have a high-growth technical environment with a workforce of over 250 professionals. We have a two year growth initiative to build our total workforce to 350. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.</div></div><br>
</div>
<div></div><div><div><p><b>Sage Intacct Application Consultant (Remote)</b></p>
<p><b>Role and Responsibilities:</b></p>
<ul><li>Lead and support client software implementations, with a focus on construction industry clients.</li>
<li>Apply both Sage Intacct expertise and construction-specific knowledge to guide customers through system configuration, financial workflows, and reporting needs.</li>
<li>Ensure customer satisfaction by resolving questions, tracking issues, and escalating according to company guidelines.</li>
<li>Utilize and follow Aktion's methodology to achieve successful client implementation.</li>
<li>Proactively communicate with clients and team to achieve exceptional client satisfaction.</li>
</ul>
<p><b>Education, Experience and Skills:</b></p>
<ul><li>Minimum 3&ndash;5 years of experience with Sage Intacct ERP software.</li>
<li>Demonstrated accounting/financial skill.</li>
<li><b>Prior experience in the construction industry is required</b>, either in a consulting role or in a financial leadership position (e.g., Controller, CFO, Project Accountant, or equivalent).</li>
<li>Bachelor&rsquo;s Degree in Accounting/Finance or equivalent work experience is preferred.</li>
</ul>
<p><b>Location:</b></p>
<ul><li>Work from home.</li>
<li>Midwest preferred with travel up to 20%.</li>
</ul>
</div></div><div></div><div><div>This position offers a competitive salary, quarterly bonus, with the potential for performance-based year-end bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.</div>
<div></div><div>If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at hr@aktion.com and let us know the nature of your request and your contact information.</div>
<div></div><div>Aktion Associates Inc. participates in E-Verify, a system that verifies the employment eligibility of all new hires in the United States. By applying for this position, you acknowledge that you may be required to provide documents confirming your eligibility to work in the U.S.</div>
<div></div><div>Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates</div></div></div><div></div>

Intacct Application Consultant

Capgemini

<div><div><div><p>Cairo</p><div>
Tool Admin Support - Consultant</div><p>
</p></div></div><p></p><div><div><div><div><div><div><div><div><div>Job Description</div></div><div><p>
The tools administration support is responsible for the day-to-day management and optimization of the SAP Fieldglass system within the organization. This role involves possessing a broad and detailed level of knowledge of all aspects of the SAP Fieldglass VMS solution, including basic knowledge of interfaces between SAP Fieldglass VMS and GFS, GDH, R2D2, Corporate Directory, SAM-IVALUA, Power BI, SAP S4 Hana, etc.</p><p>
The position also entails monitoring application performance by tracking, prioritizing and managing support for incidents and performing root cause analysis for recurring issues and suggest corrective actions.</p><p>
This role is expected to participate in supporting integration efforts with other streams, assist in the development and deployment of customizations and enhancements to the application, participate in global projects related to SAP Fieldglass VMS, including upgrades, migrations, and new implementations. Also, coordinate with cross-functional teams to ensure project deliverables and timelines are met.</p><p>
</p><p>Specifically, you will be required to:</p><ul><li>
Provide all users with quality support and service.</li><li>
Follow-up and handling of users&rsquo; requests.</li><li>
Follow-up of anomalies and corrections.</li><li>
Management of incidents and emergencies.</li><li>
Application monitoring and alert management.</li><li>
Training of users on the different applications of the perimeter.</li><li>
Maintain an up-to-date knowledge base and share it with international teams.</li><li>
Providing analytical consultancy and support to the local administrators on the SAP Fieldglass VMS solution at a global scale.</li><li>
Provide consultancy on regional and local solution requests for minor enhancements to SAP Fieldglass solution. E.g. creation of new custom fields, changes to existing reports, updating application features.</li><li>
Serve as the subject matter expert for the current subcontracting process, ensuring that the Support Team adheres to established procedures and best practices.</li><li>
Oversee global access management for the Vendor Management System (VMS), including the administration of access to global reports, coordination of Capgemini reports published to suppliers, and comprehensive access control management.</li><li>
Proactively engage in business meetings to remain informed and aligned with updates and enhancements to the VMS application, including change requests and ongoing project discussions.</li></ul><p>
</p><p>Required Skills/Abilities:</p><ul><li>
Excellent verbal and written communication skills.</li></ul><ul><li>
Ability to drive and get people onboarded.</li><li>
Analytical with strong attention to detail.</li><li>
Excellent time management skills.</li></ul><ul><li>
Ability to prioritize tasks and to escalate them when appropriate.</li><li>
Proficient with Microsoft Office Suite or related software.</li></ul><ul><li>
Excellent in VMS application and it&rsquo;s interfaces</li><li>
Adaptability and continuous learning</li><li>
Excellent analytical and reporting skills</li><li>
Continuous improvement focused</li></ul><p>
</p></div></div></div></div></div><div><div><div><div><div>Ref. code</div><div>
431672-en_US</div></div><div><div>
Posted on</div><div>
05 Mar 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Cairo</div></div><div><div>
Business unit</div><div>
Other Delivery units</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Procurement</div></div></div></div></div></div></div></div></div><p></p>

Tool Admin Support - Consultant

MyKaarma

<div><p>At myKaarma, we&rsquo;re not just leading the way in fixed ops solutions for the automotive industry&mdash;we&rsquo;re redefining what&rsquo;s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.</p><p></p><p><br>
Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We&rsquo;re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people <i>love</i> to use. If you&rsquo;re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.</p><h3 class="jobSectionHeader"><b><br>
About the Role</b></h3><p>
We&rsquo;re looking for an <b>Associate Application Setup Consultant</b> to join our growing team. This is an excellent opportunity for someone who&rsquo;s highly organized, customer-oriented, and passionate about problem-solving in a fast-paced SaaS environment. This role supports the configuration and optimization of dealership software post-implementation to ensure long-term customer success.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul><li>
Serve as a key resource for dealerships after initial software setup, supporting ongoing configuration and optimization needs.</li><li>
Understand and respond to dealership workflows, identifying opportunities for improved efficiency and better software alignment.</li><li>
Collaborate with the Customer Engagement Management, Scheduler, and Service Cart teams to deliver a cohesive customer experience.</li><li>
Help translate dealership feedback into actionable software changes or enhancements without disrupting existing workflows.</li><li>
Contribute to the development and refinement of internal documentation and customer-facing resources.</li><li>
Proactively communicate any roadblocks and escalate when necessary, ensuring timely resolution.</li><li>
Participate in the continuous improvement of our implementation and support processes.</li><li>
Mentor internal team members on product knowledge to enhance cross-functional understanding.</li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><p><b>
Preferred Experience &amp; Skills:</b></p><ul><li>
Experience working in a dealership environment, especially within Fixed Operations.</li><li>
Familiarity with automotive scheduling and Multi-Point Inspection (MPI) tools.</li><li>
Customer service experience. Strong communication and interpersonal skills.</li><li>
Working knowledge of Google Workspace (Gmail, Calendar, Sheets, Forms, etc.).</li></ul><p><b>
Nice to Have:</b></p><ul><li>
Previous experience in a Dealership management system or 3rd party application support.</li><li>
Working knowledge of Salesforce or other CRMs.</li><li>
Experience with the myKaarma suite of products and &ldquo;Admin Tool&rdquo; portal is a plus.</li></ul><p><i>
We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.</i></p><p></p><p><b><br>
Total Rewards at myKaarma</b></p><p></p><p><br>
At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:</p><p></p><ul><li><b><br>
Flexible Work Environment</b>: We embrace a high-performance, flexible structure that values freedom and responsibility. Our &ldquo;Highly Aligned, Loosely Coupled&rdquo; model empowers teams to innovate and continuously improve using data-driven insights.</li><li><b>
Health and Wellness</b>: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.</li><li><b>
Time Off:</b> Generous vacation time to recharge and balance life outside work.</li><li><b>
In-Office Perks:</b> Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.</li></ul><p>
The starting pay range for this role is <b>$25 per hour</b>, depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.</p><p></p><p><b><br>
Total Rewards at myKaarma</b></p><p></p><p><br>
At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:</p><ul><li><b>
Flexible Work Environment</b>: We embrace a high-performance, flexible structure that values freedom and responsibility. Our &ldquo;Highly Aligned, Loosely Coupled&rdquo; model empowers teams to innovate and continuously improve using data-driven insights.</li><li><b>
Health and Wellness</b>: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.</li><li><b>
Time Off:</b> Generous vacation time to recharge and balance life outside work.</li><li><b>
In-Office Perks:</b> Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.</li></ul><p>
The starting salary range for this role is [hiring target], depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.</p><p></p><p><b><br>
Our Commitment to Inclusion</b></p><p></p><p><br>
At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.</p><p></p><p><br>
As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.</p><p></p><p><b><br>
Applicants with disabilities</b> may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form.</p><p></p><p><b><br>
myKaarma participates in the</b><b> E-Verify Program</b>.</p></div>

Associate Application Setup Consultant

TechnoSys

<p>We are looking for a dedicated Functional Support Consultant to join our team. This role is ideal for a professional who understands both core accounting principles and how to navigate financial software systems to solve client problems effectively.</p><p>Role Summary</p><p>You will be the backbone of our financial module support, providing first and second-level assistance. Your goal is to ensure our clients' accounting workflows&mdash;from daily vouchers to year-end closing&mdash;are seamless and accurate.</p><p>Key Responsibilities:</p><p>Technical &amp; Functional Support: Provide L1 &amp; L2 support for Accounting &amp; Finance modules; troubleshoot issues in financial entries, account configurations, and system errors.</p><p>User Guidance: Guide users on best practices for Chart of Accounts, Journals, Payables, Receivables, and bank reconciliations.</p><p>Financial Reporting: Assist clients in resolving issues related to ledgers, payroll entries, and generating accurate financial reports.</p><p>Collaboration: Work closely with the development team to report bugs, suggest system enhancements, and resolve complex technical hurdles.</p><p>Training &amp; Testing: Conduct user training sessions for new features and perform rigorous testing of financial workflows before system deployment.</p><p>Financial Closing: Support clients through the critical month-end and year-end financial closing processes.</p><p>Requirements:</p><p>Education: Minimum B. Com (M. Com, MBA Finance, or ACCA/CMA part-qualified candidates are also encouraged to apply).</p><p>Experience: [Enter Years, e.g., 1&ndash;3 years] of experience in ERP support, software consultancy, or a core accounting role.</p><p>Core Knowledge: Strong grip on Double-Entry Bookkeeping and Financial Reporting standards.</p><p>Soft Skills: Ability to explain technical accounting configurations to non-technical users clearly.</p><p>Efficiency: Proven ability to manage and close support tickets within defined timelines.</p><p>What We Offer:</p><p>Market-competitive salary.</p><p>A professional environment that encourages career growth.</p><p>Exposure to diverse financial workflows and ERP technologies.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Functional Support Consultant (Accounting & Finance)

Baptist Memorial Health Care

<div><p><b>Overview</b>
</p><p><b>Job Summary</b></p><p>
The Lead Consultant serves as the strategic owner for assigned Oracle Cloud HCM module(s), partnering with business leaders to align system capabilities with business needs.</p><p><b>
Responsibilities</b></p><ul>
<li>Own module strategy, roadmap, and change management.</li>
<li>Partner with HR leaders to translate business needs into scalable Oracle solutions.</li>
<li>Lead quarterly update adoption and regression testing strategy.</li>
<li>Mentor junior consultants and set functional best practices.</li>
<li>Drive module-related cross-functional projects, cyclical process, and enhancements.</li>
<li>Provide Level 2+ functional support and escalations for assigned module(s).</li>
<li>Provide input into reporting and analytic needs based on HCM data and processes.</li>
<li>Engage in Oracle and industry communities and leverage available training, documentation, and forums to share ideas and increase working knowledge. Influence Oracle roadmap by submitting and voting on ideas.</li>
<li>Other duties as assigned</li>
<li>Subject matter expert in assigned module(s).</li></ul><p><b>
Specifications</b></p><p><b>
Experience</b></p><p><b>
Minimum Required</b></p><ul>
<li>5+ years in HCM systems leadership, with deep Oracle Cloud HCM experience in assigned module(s) or 3+ years Oracle Cloud HCM experience in assigned module(s).</li></ul><p><b>
Preferred/Desired</b></p><ul>
<li>3+ years Oracle Cloud HCM experience in assigned module(s) preferred.</li></ul><p><b>
Education</b></p><p><b>
Minimum Required</b></p><ul>
<li>Bachelor&rsquo;s degree in human resource, business, computer science, or healthcare or equivalent experience.</li></ul><p><b>
Preferred/Desired</b></p><ul>
<li>Master&rsquo;s degree in human resource, business, computer science, or healthcare or equivalent experience.</li></ul><p><b>
Training</b></p><p><b>
Minimum Required</b></p><p><b>
Preferred/Desired</b></p><p><b>
Special Skills</b></p><p><b>
Minimum Required</b></p><ul>
<li>Proven history leading module ownership and projects. Excellent communication and leadership abilities. Strong skillset in business analysis and Agile methodology, with a focus on driving iterative improvements and stakeholder value. Proven experience leading and contributing to cross-functional projects. Experience planning, executing, and supporting unit, regression, and user acceptance testing to ensure system functionality, quality, and alignment with business requirements.</li></ul><p><b>
Preferred/Desired</b></p><p><b>
Licensure</b></p><p><b>
Minimum Required</b></p><p><b>
Preferred/Desired</b></p><ul>
<li>Oracle Cloud HCM Certifications preferred</li></ul></div>

Consultant-FIN Support Lead

Muller's Solutions

<div><p>M&uuml;ller's Solutions is seeking a talented SAP GRC Consultant to join our team, focusing on implementation projects. In this role, you will be responsible for delivering comprehensive Governance, Risk, and Compliance (GRC) solutions to our clients, helping them efficiently manage their compliance requirements and mitigate risks within their SAP environments.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Collaborate with clients to gather and analyze business requirements related to GRC processes and tools.</li>
<li>Design, configure, and implement SAP GRC solutions, including Access Control and Process Control modules.</li>
<li>Conduct workshops with stakeholders to ensure understanding of GRC functionalities and best practices.</li>
<li>Prepare documentation, including functional specifications, process flows, and user guides.</li>
<li>Actively participate in testing phases, ensuring GRC solutions meet business needs and compliance standards.</li>
<li>Provide end-user training and support during and after the implementation process.</li>
<li>Monitor and support the live operation of GRC solutions, troubleshooting issues as they arise.</li>
<li>Stay updated on the latest trends, updates, and regulatory changes in the GRC landscape.</li><br>
</ul><br>
<br>
<b>Requirements</b><p><b><br>
Requirements:</b></p><ul>
<li>Bachelor's degree in Computer Science, Business Administration, or a related field.</li>
<li>A minimum of 5 years of experience in SAP GRC implementation and configuration.</li>
<li>Strong knowledge of GRC Access Control, Process Control, and Risk Management modules.</li>
<li>Experience in designing and implementing role-based access controls and compliance processes.</li>
<li>Excellent analytical and problem-solving skills to address compliance challenges.</li>
<li>Effective communication and interpersonal skills, with the ability to work collaboratively with clients and team members.</li>
<li>Experience with SAP S/4HANA and related technologies is advantageous.</li>
<li>SAP GRC certification(s) are highly desirable.</li>
<li>Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment.</li><br>
</ul><br>
<br>
<b>Benefits</b><p><br>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

SAP GRC Consultant (Implementation)-Remote

MicroHealth LLC

<div><div>MicroHealth is seeking an experienced End-User Engagement Market Support Consultant to lead customer-focused programs and change management initiatives during large-scale Electronic Health Record (EHR) transformations across multiple healthcare markets. This strategic role combines customer program expertise with advanced change management capabilities to drive engagement, adoption, and advocacy throughout complex healthcare technology implementations. The ideal candidate will possess strong organizational skills, deep understanding of customer experience principles, and proven ability to visualize and execute change journeys in ambiguous, fast-paced environments.<br>
<br>
The End-User Engagement Market Support Consultant will serve as a critical bridge between transformation initiatives and end-user communities, responsible for developing and executing comprehensive engagement strategies that enhance readiness, drive adoption, and ensure successful EHR implementations across designated healthcare markets. This role requires a self-starter who can operate effectively in ambiguous environments, engage with multiple cross-functional teams, contribute to key strategic decisions, and provide innovative solutions to complex change management challenges. The consultant will visualize the change journey for specific markets impacted by transformation, develop targeted communication strategies, and select optimal engagement techniques based on market-specific objectives and stakeholder needs.<br>
<br>
<ul><li><b>This position requires significant client interaction and travel to medical center sites for key onsite events, go-lives, and stakeholder engagement activities. These are hybrid roles on-site 40%.</b></li></ul><br>
Key Responsibilities<ul><li>
Assist in the development and coordination of customer programs aimed at improving end-user engagement, loyalty, and long-term relationships throughout EHR transformation initiatives</li><li>
Support the implementation of initiatives that enhance customer onboarding, education, and advocacy during all phases of EHR deployment</li><li>
Ensure customer programs align with business goals, transformation objectives, and contribute to retention, satisfaction, and successful EHR adoption</li><li>
Conduct research to identify potential customer engagement opportunities based on market trends, healthcare industry insights, and end-user feedback</li><li>
Develop market-specific engagement strategies that address unique organizational cultures, clinical workflows, and stakeholder needs</li><li>
Coordinate program activities across multiple concurrent EHR implementations at different stages of transformation</li><li>
Monitor program effectiveness and adjust strategies based on real-time feedback and adoption metrics</li></ul><ul><li>
Visualize and map the change journey for specific healthcare markets impacted by EHR transformation, identifying key milestones, stakeholder touchpoints, and critical success factors</li><li>
Develop and execute comprehensive communication strategies to enhance organizational readiness and support successful change adoption</li><li>
Apply ADKAR methodology and Prosci change management principles to assess change readiness, identify barriers, and develop targeted interventions</li><li>
Select and implement the best change management techniques based on market-specific objectives, organizational culture, and stakeholder characteristics</li><li>
Conduct change impact assessments to understand how EHR transformation affects different user groups, workflows, and operational processes</li><li>
Develop change readiness plans that prepare markets for successful EHR go-lives and sustained adoption</li><li>
Monitor change adoption metrics and adjust strategies to address resistance, accelerate adoption, and ensure transformation success</li><li>
Facilitate change champion networks and super-user programs to build grassroots support for EHR transformation</li></ul><ul><li>
Contribute to initiatives that enhance the overall customer experience by identifying areas for improvement in EHR implementation processes, training delivery, and support services</li><li>
Assist in the coordination of customer advocacy efforts, such as loyalty programs, referral initiatives, advisory boards, and user group forums</li><li>
Work with internal teams to support enhancements to customer touchpoints and service quality throughout the EHR transformation lifecycle</li><li>
Gather and analyze customer feedback to inform continuous improvement of engagement strategies and program offerings</li><li>
Develop customer success stories and case studies that demonstrate EHR transformation value and build confidence among stakeholder communities</li><li>
Support the development of customer advisory councils that provide input on EHR optimization and future enhancements</li><li>
Champion the voice of the customer in internal planning and decision-making processes</li></ul><ul><li>
Work closely with marketing, sales, product, customer success, training, clinical informatics, and technical teams to support the execution of customer programs and change initiatives</li><li>
Engage with multiple teams across organizational boundaries, facilitating collaboration and ensuring alignment on transformation objectives</li><li>
Contribute to key decisions regarding engagement strategies, communication approaches, and change management interventions</li><li>
Provide insights and recommendations to leadership on customer engagement trends, change adoption patterns, and potential improvements</li><li>
Assist in organizing internal training and awareness efforts to foster a customer-centric culture and change-ready mindset</li><li>
Coordinate with site leadership, clinical champions, and operational stakeholders to ensure market-specific needs are addressed</li><li>
Facilitate stakeholder meetings, working sessions, and governance forums to maintain alignment and momentum</li><li>
Provide solutions to problems for immediate team and across various teams, demonstrating proactive problem-solving and collaborative leadership</li></ul><ul><li>
Apply advanced stakeholder management techniques to identify, analyze, and engage key influencers and decision-makers across healthcare markets</li><li>
Conduct stakeholder assessments to understand concerns, motivations, and communication preferences</li><li>
Develop targeted engagement strategies for different stakeholder groups including clinical leadership, physicians, nurses, administrative staff, and IT teams</li><li>
Build and maintain trusted relationships with stakeholders at all organizational levels</li><li>
Utilize change analytics to measure stakeholder engagement, assess change readiness, and track adoption progress</li><li>
Monitor stakeholder sentiment and proactively address concerns before they become barriers to transformation success</li><li>
Facilitate stakeholder feedback sessions and incorporate insights into program refinement</li></ul><ul><li>
Support the development of customer education materials, including webinars, newsletters, knowledge-sharing resources, quick reference guides, and training materials</li><li>
Assist in managing customer communities to encourage engagement, interaction, and peer-to-peer learning</li><li>
Help leverage digital channels and social media to foster customer relationships and build excitement around EHR transformation</li><li>
Develop communication campaigns that inform, educate, and inspire stakeholders throughout the change journey</li><li>
Create engaging content that addresses common concerns, celebrates successes, and reinforces transformation benefits</li><li>
Facilitate virtual and in-person community events including town halls, user group meetings, and celebration events</li><li>
Curate and share best practices, lessons learned, and success stories across markets</li></ul><ul><li>
Gather and analyze customer data to assess program effectiveness, change adoption patterns, and areas for enhancement</li><li>
Track key performance metrics including customer satisfaction, retention rates, program engagement, change readiness scores, and EHR adoption metrics</li><li>
Coordinate in generating reports and insights to support data-driven decision-making and continuous improvement</li><li>
Develop dashboards and visualizations that communicate program performance and transformation progress to leadership</li><li>
Conduct post-implementation assessments to measure transformation success and identify optimization opportunities</li><li>
Utilize CRM systems, customer analytics tools, and engagement platforms to track stakeholder interactions and program participation</li><li>
Analyze trends and patterns to predict potential adoption challenges and proactively develop mitigation strategies</li></ul><ul><li>
Develop comprehensive journey maps that visualize the end-user experience throughout EHR transformation, from awareness through sustained adoption</li><li>
Identify critical moments of truth where targeted interventions can maximize engagement and minimize disruption</li><li>
Design market-specific engagement strategies that account for organizational culture, clinical specialties, technology maturity, and change history</li><li>
Coordinate journey touchpoints across pre-deployment, go-live, and post-deployment phases</li><li>
Ensure consistency in messaging and approach while allowing for market-specific customization</li><li>
Monitor journey progress and adjust strategies based on real-time feedback and emerging challenges</li><li>
Document journey insights and lessons learned to inform future market implementations</li></ul><ul><li>
Leverage knowledge of Oracle EHR (Oracle Health) and Cerner Millennium platforms to inform engagement strategies and communication content</li><li>
Understand EHR functionality, workflows, and user experience to develop relevant training materials and support resources</li><li>
Anticipate common user challenges and proactively develop solutions and support mechanisms</li><li>
Partner with clinical informaticists and technical teams to ensure engagement strategies align with EHR configuration and optimization efforts</li><li>
Stay current on EHR platform updates, enhancements, and industry best practices</li><li>
Translate technical EHR concepts into user-friendly language for diverse stakeholder audiences</li></ul>
Required Qualifications<ul><li>
Bachelor's degree in Healthcare Administration, Business Administration, Communications, Organizational Development, Marketing, or related field</li><li>
Advanced ADKAR Prosci Certified</li></ul><ul><li>
Minimum four years of experience in customer programs, customer experience, marketing, or related fields with demonstrated success in driving engagement and retention</li><li>
Experience developing and executing customer-focused programs that deliver measurable results</li><li>
Experience coordinating cross-functional initiatives in complex organizational environments</li><li>
Demonstrated ability to analyze customer insights and translate them into actionable strategies</li><li>
Ability to influence without direct authority and build consensus among diverse stakeholders</li><li>
Experience facilitating collaboration across organizational boundaries</li><li>
Track record of successfully coordinating multiple concurrent initiatives</li><li>
Deep understanding of change management principles, methodologies, and best practices</li><li>
Experience applying structured change management approaches to drive adoption and minimize resistance</li><li>
Proven ability to assess change readiness and develop targeted interventions</li></ul>
Preferred Qualifications<ul><li>
Familiarity with CRM systems (Salesforce, Microsoft Dynamics, or similar platforms) for tracking customer interactions and program participation</li><li>
Experience with customer analytics tools and engagement platforms for measuring program effectiveness and stakeholder sentiment</li><li>
Proficiency with Microsoft Office Suite (Excel for data analysis, PowerPoint for presentations, Word for documentation)</li><li>
Experience with project management and collaboration tools (e.g., Microsoft Project, Jira, SharePoint, Teams)</li><li>
Ability to develop dashboards and visualizations to communicate program performance</li><li>
Comfort learning and navigating EHR systems and healthcare technology platforms
</li><li>Experience with Oracle EHR (Oracle Health) and/or Cerner Millennium platforms</li><li>
Understanding of healthcare workflows, clinical operations, and care delivery models</li><li>
Familiarity with EHR implementation lifecycle and common adoption challenges</li><li>
Knowledge of healthcare interoperability standards and data exchange concepts</li><li>
Experience supporting federal healthcare organizations (VA, DoD, IHS) highly desirable</li></ul>
Salary: $100,000-$115,000<br>
<br>
Physical Demands:<br>
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee may lift or move objects up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.<br>
MicroHealth will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, or status as a protected veteran and ensure that all employment decisions are based only on valid job requirements.<br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.<br>
If you need reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to hr@microhealthllc.com with your request and contact information.<br>
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End-User Engagement Market Support Consultant (Hybrid Position)

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