application support engineer

FDM Group

<div><div><div><div><div><h2 class="jobSectionHeader">About The Role</h2></div>
</div></div><div><div><div><div>This position requires the successful candidate to work on a W2 directly with FDM. We cannot accept C2C, 1099 or employment sponsorship (e.g. H1-B) for this position.

FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data &amp; Analytics, IT Operations, Change &amp; Transformation, and Risk, Regulation &amp; Compliance.

FDM is seeking an APPLICATION SUPPORT ENGINEER to support a project in the FINANCIAL SERVICES sector. Involvement in this project is anticipated to last initially 12 MONTHS but may be extended.

This role will be REMOTE with NO requirements to be in office.
</div></div></div></div><div><div><div><h2 class="jobSectionHeader">About You</h2></div>
</div></div><div><div><div><div>Job Information

Financial Services Client is seeking a motivated and detail-oriented Application Support Engineer to join a technical operation team. The candidate must be willing and able to work Central OR Pacific Time Zone hours. The Application Support Engineer will play a vital role in ensuring continuous operation and performance of a core platform, which is hosted on AWS. In this role, you will be responsible for troubleshooting and resolving application and system issues, managing incidents, performing routine system health checks, and collaborating with product, development, SRE and operations team to maintain system stability and efficiency. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and hands-on experience with cloud environment and relational databases.

Key Job Functions

Application Troubleshooting &amp; Resolution:
<ul><li>Provide L2/L3 technical support for production applications.</li></ul>
<ul><li>Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.</li></ul>
<ul><li>Investigate, and resolve complex technical issues, ensuring timely resolution in line with</li></ul>
<ul><li>Service Level Agreements (SLAs).</li></ul>
<ul><li>Support policies, internal controls and procedures designed to create value and minimize risk.</li></ul>

System Monitoring &amp; Maintenance:
<ul><li>Perform regular health checks and proactive monitoring of CSP applications their underlying AWS infrastructure components.</li></ul>
<ul><li>Assist with performing shakeout for applications patches, upgrade and new releases ensuring minimal disruption to business operations.</li></ul>

Data Analysis &amp; Integrity:
<ul><li>Investigate data discrepancies within CSP applications and databases, working to correct issues and prevent its recurrence.</li></ul>
<ul><li>Support data extraction and manipulation for reporting, analysis and audit purposes using advanced SQL queries across various database platforms.</li></ul>
<ul><li>Contribute to special projects and team objectives, championing continuous improvement initiatives.</li></ul>

Documentation &amp; Knowledge Management:
<ul><li>Develop and update knowledge base articles to empower end-users and improve first time resolution rates.</li></ul>
<ul><li>Contribute to runbook and operational guides for supported applications.</li></ul>

On-Call Support:
<ul><li>Participate in a rotating on-call schedule to provide after-hour support for critical application issues as required.</li></ul>
<ul><li>Respond promptly to alerts and incidents, troubleshooting and resolving problems to minimize business impact.</li></ul>
<ul><li>Escalate issues to senior team members or development teams as required.</li></ul>
<ul><li>Document all on-call activities and resolution clearly.</li></ul>
<ul><li>Able to perform real time incident coordination, root cause analysis, drive follow-ups (post-mortems, action items) to prevent recurrence.</li></ul> 


Education
<ul><li>Bachelor&rsquo;s degree in Computer Science, MIS or related technical field required.</li></ul> 


Minimum Experience
<ul><li>Minimum 3 years of experience in an application support or similar technical role, preferably within the financial services industry with demonstrable experience supporting applications hosted on cloud platforms.</li></ul>
<ul><li>2+ Experience with ITSM Tools such as ServiceNow, Remedy or other ticketing tools.</li></ul>
<ul><li>2+ years of experience supporting application built on Java (Tomcat, JBoss) or .Net Stack.</li></ul>
<ul><li>2+ years of experience with on-call support on a rotation basis providing 24x7 support.</li></ul>
<ul><li>2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures</li></ul> 


Specialized Knowledge &amp; Skills
<ul><li>Working experience on Cloud Infrastructure, such as AWS, and experience with Splunk or any other APM tool.</li></ul>
<ul><li>Command Center experience or experience managing major incident events is desirable.</li></ul>
<ul><li>Proficiency in ITIL processes required. ITIL certification preferred.</li></ul>
<ul><li>Familiarity with Atlassian tool (JIRA, Confluence).</li></ul>
</div></div></div></div><div><div><div><h2 class="jobSectionHeader">About Us</h2></div>
</div></div><div><div><div><div>About FDM

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time&mdash;while guiding our people toward exponential growth.

 Global impact &ndash; 18 centers across North America, APAC, the UK, and Europe 
 25,000+ careers launched &ndash; and counting 
 300+ trusted client partners

Committed to Equal Opportunities

Tech careers should be for everyone. With 75+ nationalities represented, FDM thrives on diversity, fuels innovation through unique perspectives, and celebrates success together. As an Equal Opportunity Employer and FTSE4Good-listed company, we ensure every qualified applicant gets a fair shot&mdash;no barriers, just opportunities.

Additional Considerations

FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.</div></div></div></div></div></div>

Application Support Engineer

Peraton

<div><div><h5 class="jobSectionHeader">About Peraton</h5>
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world&rsquo;s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we&rsquo;re keeping people around the world safe and secure.
</div><div><h5 class="jobSectionHeader">Program Overview</h5>
<div>The program is an IDIQ contract for an AWS-based cloud hosting system. Currently, Peraton is supporting the Cloud Security, IoT, and AIML use cases for the environment in a hybrid work environment with Federal employees. Peraton also support the following applications as part of the environment: Dremio, Tableau, Globus, Posit/RStudio, Atlassian, ThingLogix, Alteryx and CloudCheckr.</div>
</div><div><h5 class="jobSectionHeader">About The Role</h5>
<div>The Department of Interior (DOI) CHS III program will be leading the way for Cloud Hosting and Applications Modernization across DOI and its subordinate bureaus. CHS III will facilitate migration of legacy on-premises applications to a modern, secure and scalable multi-cloud platform. From sensors in active volcanic regions to earthquake detection data, CHS III will be DOI's central cloud processing and data solution. 
 
 
We are looking for an Application Support Engineer to help support and maintain our cloud-based analytics platforms, including Dremio, Tableau, and Posit (RStudio). In this role, you will focus on day-to-day application support, infrastructure maintenance, and automation. 
 
 
Key Responsibilities
Managed Service Administration
<ul><li>Create new service projects, data sources and user accounts</li>
<li>Distribute software licenses as needed</li>
<li>Assign appropriate site and object-level permissions</li>
</ul>Change and Release Management
<ul><li>Work with Analytics Portfolio Product Owner (PO) and DevOps team to identify areas for process automation</li>
<li>Work with PO and DevOps to schedule, enact, validate application changes in staging and production</li>
<li>Document release notes and ensure rollback plans are tested and documented</li>
</ul>Maintenance &amp; Security
<ul><li>Implement and maintain comprehensive monitoring for application uptime, performance and usage</li>
<li>Maintain configuration documentation, diagrams and SOP's for all environments</li>
<li>Perform backups, regularly scheduled upgrades and maintenance activities during the maintenance window</li>
<li>Monitor for security vulnerabilities and perform ad-hoc upgrades and maintenance as required</li>
<li>Support audit activities by providing logs, reports, and system configurations</li>
</ul>Customer Support
<ul><li>Provide customer support for new service requests and inquiries (i.e. service &quot;onboarding&quot;).</li>
<li>Provide technical support and guidance to AWS and managed service users</li>
<li>Interact with vendor technical support teams and/or escalating technical support cases through customer portals to investigate and resolve issues.</li>
<li>May attend regularly scheduled cadence calls with technical support teams to discuss progress on open support cases.</li>
</ul></div></div><div><h5 class="jobSectionHeader">Qualifications</h5>
<div>Required Qualifications
<ul><li>5 years with BS/BA; 3 years with MS/MA; 0 years with PhD or 9 years exp with HS Diploma/equivalent</li>
<li>Minimum of 1&ndash;3 years of professional job experience in a DevOps, Cloud, Systems, or Application Support role</li>
<li>Hands-on professional job experience with AWS Cloud (EC2, S3, IAM, VPC, CloudWatch; others a plus)</li>
<li>Experience with Windows Server system administration and supporting Windows-based systems</li>
<li>Basic experience with Infrastructure as Code or Configuration Management Tools</li>
<li>Familiarity with at least one analytics or data platform (Dremio, Tableau, Posit, or similar)</li>
<li>Experience with troubleshooting production issues in a team environment</li>
<li>Excellent customer support skills</li>
<li>Good written and verbal communication skills</li>
<li>Candidate must be a US Citizen</li>
<li>Candidate must have an Active Public Trust or the Ability to Obtain one is required</li>
<li>Candidate must have at least one of the following certifications or be able to attain within 90 Days:
<ul><li>Dremio Certified Services Practitioner</li>
<li>Salesforce Certified Tableau Server Administrator</li>
<li>AWS Certified CloudOps Engineer - Associate
</li><li>AWS Certified DevOps Engineer - Associate</li>
</ul></li></ul>Preferred Qualifications
<ul><li>Experience with using or supporting applications such as Dremio, Tableau and/or Posit</li>
<li>3+ years of extensive hands-on professional job experience with a wide range of AWS services including but not limited to EC2 instances, S3 buckets, VPC configurations, RDS databases, and other services</li>
<li>Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools such as CloudFormation, GitLab, GitLab Runners</li>
<li>Experience with Python, Bash, AWS CLI, or other scripting languages to automate, troubleshoot and resolve issues</li>
<li>Experience with incident management, root cause analysis, and resolving high-priority incidents in large, multi-tenant environments using Jira, Confluence, etc.</li>
<li>Exemplary communication, analytical skills, and technical knowledge across the client environment.</li>
<li>Ability to produce concise and clear technical documentation.</li>
<li>Experience working in an Agile environment</li>
</ul></div></div><div><h5 class="jobSectionHeader">Details</h5>
<div>Target Salary Range: $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual&rsquo;s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
</div><div>Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
</div><div>Application Statements: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.
</div>EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.</div></div><div></div>

Cloud Application Support Engineer for Analytics Platforms (Tableau, Dremio, Posit)

McKesson

<div><div><div><h2 class="jobSectionHeader">Success Profile</h2>
What makes a successful Software Engineering Specialist? Here are the top traits.
<div><ul><li>Conceptual</li>
<li>Proactive</li>
<li>Problem-Solver</li>
<li>Strategic</li>
<li>Technologically Savvy</li>
<li>Visual Thinker</li>
</ul></div></div><div>
</div></div><div><h2 class="jobSectionHeader">Culture</h2>
<div></div><div><div><div><div><div><div><h3 class="jobSectionHeader">Accomplish</h3>
Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.
</div></div></div><div></div><div><div><div><h3 class="jobSectionHeader">Innovate</h3>
Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.
</div></div></div><div></div><div><div><div><h3 class="jobSectionHeader">Grow</h3>
Join a supportive environment where you can advance your career and develop both personally and professionally. 
</div></div></div></div></div></div><div>
</div></div><div><div><h2 class="jobSectionHeader">Benefits</h2>
<ul><li><h3 class="jobSectionHeader">Coverage you can rely on</h3>
<ul><li>Medical, Dental, and Vision</li>
<li>Health Spending Accounts</li>
<li>Flexible Spending Accounts</li>
</ul></li><li><h3 class="jobSectionHeader">Benefits that go beyond your base pay</h3>
<ul><li>401(k) (U.S.)</li>
<li>Pension (Canada)</li>
<li>Employee Stock Purchase Plan</li>
</ul></li><li><h3 class="jobSectionHeader">Support for total well-being</h3>
<ul><li>Mental Health Programs</li>
<li>Flexible Schedules</li>
<li>Paid Time Off</li>
<li>Wellness Program</li>
<li>Education Reimbursement</li>
<li>Volunteer Opportunities</li>
<li>Flexible Work Environment</li>
</ul></li><li><h3 class="jobSectionHeader">A culture powered by belonging</h3>
By fostering a culture of belonging, we advance our goal of being the best place to work in healthcare&mdash;connecting the right talent to the right roles to solve our most critical challenges.</li> 
</ul></div><div>
</div></div><div><div><h2 class="jobSectionHeader">Responsibility</h2>
<div>McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve &ndash; we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow&rsquo;s health today, we want to hear from you.
Software Engineering Specialist
Location: Richmond, VA, USA - 9954 Mayland Drive
Remote/Hybrid- must be available to attend meetings in the home office when required
This position comes with competitive pay, a full benefit package that includes 401K, PTO, and other perks. There is also a 10% incentive program.
Position Overview:
We are seeking a hands‑on Software Developer (P3) to support and enhance McKesson&rsquo;s B2B Commerce SupplyManager platform. This role is AMS-first, with strong ownership of production support, ITIL processes, and operational excellence, while contributing across application development, SRE, and DevOps.
This is a full-stack, production-facing role for an engineer experienced in incident management, troubleshooting, CI/CD automation, reliability engineering, and microservices development in hybrid cloud environments (Azure / GCP / AWS).
Key Responsibilities: 
 
Application Maintenance &amp; Support (Primary)
<ul><li>Own end-to-end ITIL processes: Incident, Problem, Change, Release, Service Request, Knowledge, CMDB, Capacity &amp; Availability.
</li><li>Provide P1/P2 production support, including troubleshooting, stakeholder communication, SLA adherence, and RCA (Root Cause Analysis).
</li><li>Perform production fixes, hotfix deployments, and small enhancements.
</li><li>Execute QA validation (functional, regression, smoke) and assess performance, scalability, and reliability impacts.
</li><li>Maintain runbooks, SOPs, knowledge articles, and drive operational stability improvements.
</li><li>Lead problem management with data-driven analysis and long-term remediation.
</li></ul>SRE, Observability &amp; Reliability
<ul><li>Monitor and troubleshoot using Dynatrace, ELK/EFK, logs, metrics, and alerting tools.
</li><li>Improve observability (dashboards, alerts, logging standards).
</li><li>Perform performance tuning, capacity planning, and proactive risk mitigation.
</li><li>Support disaster recovery (DR), backup/restore, and resilience engineering.
</li><li>Collaborate with CloudOps, Platform, Network, Security, and DBA teams to enhance system reliability.
</li></ul>Application Development (Secondary)
<ul><li>Build and enhance Java / Spring Boot microservices and REST APIs.
</li><li>Develop UI components using React (when applicable).
</li><li>Contribute to architecture, modernization, and code quality improvements.
</li><li>Integrate with ERP, data platforms, search (Bloomreach/Endeca), and downstream systems.
</li><li>Participate in code reviews and enforce engineering best practices.
</li></ul>DevOps, CI/CD &amp; Release Engineering
<ul><li>Build and manage CI/CD pipelines (GitHub Actions &ndash; required).
</li><li>Support DevOps lifecycle: build, test, security scanning, artifact management, deployments.
</li><li>Automate environments using Terraform, Ansible (or similar IaC tools).
</li><li>Ensure audit-ready releases with proper governance (ServiceNow, approvals, evidence).
</li><li>Manage end-to-end releases (Dev QA Pre-Prod Prod) with minimal risk.
</li></ul>Cross-Functional Delivery &amp; Leadership
<ul><li>Partner with Product, QA, Security, Cloud, and DBA teams.
</li><li>Translate requirements into technical designs, impact analysis, and delivery plans.
</li><li>Manage parallel AMS, development, and release streams with clear status reporting.
</li><li>Provide effort estimation, planning, and stakeholder alignment.
</li><li>Mentor junior engineers and drive engineering and operational maturity.
</li></ul>AI-Augmented Engineering
<ul><li>Leverage Generative AI for coding, debugging, test automation, and documentation.
</li><li>Enable AI-driven quality engineering, code reviews, and productivity improvements.
</li></ul>Minimum Qualifications:
<ul><li>Degree or equivalent and typically requires 4+ years of relevant experience 
</li></ul> 
Skills and Qualifications:
<ul><li>4+ years experience in Java / Spring Boot / Microservices development.
</li><li>Strong experience in Application Maintenance &amp; Support (AMS) / Production Support (ITIL).
</li><li>Proven expertise in DevOps, CI/CD, and Release Engineering.
</li><li>Advanced skills in troubleshooting (logs, metrics, APM tools like Dynatrace).
</li><li>Experience with cloud-native / hybrid cloud architectures.
</li></ul>Preferred
<ul><li>Experience with Kubernetes, Docker, Redis, Elastic, Kafka, CDC patterns.
</li><li>Exposure to GCP operations.
</li><li>Strong Jira workflows, prioritization, and reporting skills.
</li><li>Experience with eCommerce / B2B platforms at scale.
</li></ul>Technical Skills:
Languages &amp; Frameworks:
Java, Spring Boot, Microservices, REST APIs, JSON, React 
 
Databases &amp; Platforms:
Oracle DB, Bloomreach, Endeca 
 
DevOps &amp; CI/CD:
 
GitHub Actions (mandatory), Git, Jenkins, Concourse, Bamboo, JFrog 
 
Cloud &amp; Infrastructure:
 
GCP, Azure, AWS, Kubernetes, Docker 
 
Observability &amp; Security:
 
Dynatrace, ELK/EFK Stack, Veracode 
 
Tools &amp; Governance:
 
ServiceNow, Jira (Advanced), Gradle, IntelliJ, Postman, Azure CLI
Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science or equivalent.
</li></ul>About Medical-Surgical
McKesson Medical-Surgical (MMS) is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical-surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets &ndash; often referred to as Alternate Care or Non-Acute Care &ndash; include physician offices, surgery centers, long-term care providers, laboratories, home health and hospice agencies, health systems, government facilities and online marketplaces and retailers.
Alternate Care markets are growing rapidly and MMS is proud to be a leader in this space. With a team of approximately 8,000 employees, a network of 15 distribution centers and approximately 900 delivery vehicles, we partner with more than 2,200 leading manufacturers and serve over 200,000 customer accounts across the U.S. Our catalog includes more than 280,000 SKUs of branded and private-label medical-surgical products &ndash; from bandages to specialty pharmaceuticals and COVID-19 tests.
Looking Ahead : A New Chapter for MMS
McKesson has announced its intent to separate MMS into an independent company &ndash; an exciting evolution that builds on MMS&rsquo;s strong foundation and proven leadership in the Alternate Care space. As a standalone company, MMS would be positioned to unlock new opportunities to innovate, grow and lead with even greater agility and focus. We will also continue to be one of the largest medical-surgical distributors in the U.S., with over $11B in annual sales. This separation would accelerate our mission and empower us to shape a future defined by customer-centricity, bold thinking and operational excellence. For job seekers, it&rsquo;s a unique moment to join a team that&rsquo;s already making a meaningful impact and leading the way in shaping the future of healthcare delivery in Alternate Care settings &ndash; with even greater opportunity ahead as we prepare to become an independent company.
Position Level - P3
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, (opens in new window)
Our Base Pay Range for this position
$101,000 - $168,400
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson&rsquo;s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
 
 
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. 
 
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com (opens in new window).
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson&rsquo;s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity (opens in new window) page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com (opens in new window) or (Canada) Accessibility@mckesson.ca (opens in new window). Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!</div></div></div></div>

Software Engineering Specialist

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 The
 
 Senior Specialist &ndash; Service Operations
 
 is a highly experienced operational engineer within
 
 PSO PAX
 
 , responsible for
 
 end‑to‑end technical ownership
 
 ,
 
 advanced troubleshooting
 
 , and
 
 operational excellence
 
 across mission‑critical passenger processing systems.
 
 
 This role goes beyond execution of SOPs. Senior Specialists act as
 
 technical anchors
 
 within the Service Operations team, leading investigations, mentoring Specialists, driving automation and problem management, and partnering closely with
 
 SRE, Engineering, and Field Operations
 
 to improve system reliability and reduce operational risk.
 
 
 
 What You Will Do
 
 
 
 
 Advanced Operational Ownership
 
 
 
 <ul>
 <li>
 Own complex and high‑impact incidents across PAX applications (SBD, CUPPS, Touchpoints, Smart Path, Flex, Maestro).
 </li>
 <li>
 Act as technical lead during Major Incidents (P1/P2), driving investigation, coordination, and recovery.
 </li>
 <li>
 Validate incident quality, escalation paths, and technical accuracy before handover to SRE or Engineering.
 </li>
 <li>
 Proactively identify operational risks and stability gaps based on incident trends and telemetry.
 
 
 </li>
 </ul>
 
 Deep Application &amp; System Troubleshooting
 
 
 
 <ul>
 <li>
 Perform advanced root cause analysis across:
 </li>
 <ul>
 <li>
 Application stacks
 </li>
 <li>
 Middleware and integrations
 </li>
 <li>
 Backend services and databases
 </li>
 <li>
 Hardware interfaces and external airport systems
 </li>
 </ul>
 <li>
 Own the end‑to‑end technical narrative of incidents and problems (what failed, why, how it propagates).
 </li>
 <li>
 Support and sometimes lead post‑incident reviews, ensuring clear corrective and preventive actions.
 </li>
 <li>
 Serve as escalation point for Specialists during complex or ambiguous technical issues.
 
 </li>
 </ul>
 
 Automation, Scripting &amp; Reliability Engineering
 
 
 
 <ul>
 <li>
 Design and maintain production‑grade automation using PowerShell (primary) and Python (preferred).
 </li>
 <li>
 Lead automation initiatives such as:
 </li>
 <ul>
 <li>
 Proactive health checks
 </li>
 <li>
 Self‑healing workflows
 </li>
 <li>
 Noise reduction and false‑alert elimination
 </li>
 </ul>
 <li>
 Partner with SRE teams to translate operational pain points into automation or platform improvements.
 </li>
 <li>
 Review and improve scripts created by Specialists to ensure quality, safety, and reusability.
 
 </li>
 </ul>
 
 Operational Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Own or co‑own Problem Records for recurring or systemic issues.
 </li>
 <li>
 Drive SOP, runbook, and knowledge base improvements with a focus on:
 </li>
 <ul>
 <li>
 Clarity
 </li>
 <li>
 Reusability
 </li>
 <li>
 Shift‑left enablement
 </li>
 </ul>
 <li>
 Contribute to standardization initiatives across PSO PAX, supporting the broader TOM and DevOps direction.
 </li>
 <li>
 Support deployment readiness and operational validation activities where required, in alignment with PSO PAX expectations.
 
 </li>
 </ul>
 
 Coaching, Mentorship &amp; Leadership
 
 
 
 <ul>
 <li>
 Mentor and coach Service Operations Specialists:
 </li>
 <ul>
 <li>
 Troubleshooting approach
 </li>
 <li>
 Log analysis
 </li>
 <li>
 Incident documentation quality
 </li>
 </ul>
 <li>
 Act as a role model for operational discipline, ownership, and technical rigor.
 </li>
 <li>
 Support Service Operations Managers with technical insight, risk assessment, and decision support.
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 WHO YOU ARE
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 5+ years of experience in:
 </li>
 <ul>
 <li>
 Service operations
 </li>
 <li>
 Application support
 </li>
 <li>
 Systems or platform operations
 </li>
 </ul>
 <li>
 Strong scripting expertise:
 </li>
 <ul>
 <li>
 PowerShell (expert)
 </li>
 <li>
 Python (strongly preferred)
 </li>
 </ul>
 <li>
 Deep understanding of:
 </li>
 <ul>
 <li>
 Distributed application architectures
 </li>
 <li>
 API‑based integrations
 </li>
 <li>
 Windows‑based environments (Linux beneficial)
 </li>
 </ul>
 <li>
 Hands‑on experience with monitoring and endpoint tools (e.g., Nexthink, DEX, EDR, observability platforms).
 
 </li>
 </ul>
 
 Operational &amp; Leadership Mindset
 
 
 
 <ul>
 <li>
 Proven ability to lead complex troubleshooting efforts under pressure.
 </li>
 <li>
 Strong ITIL knowledge with practical application in Major Incident and Problem Management.
 </li>
 <li>
 Ability to balance short‑term recovery with long‑term reliability improvements.
 </li>
 <li>
 High standards for documentation, automation quality, and operational consistency.
 
 
 </li>
 </ul>
 
 Behavioral &amp; Soft Skills
 
 
 
 <ul>
 <li>
 Clear technical communicator, capable of explaining complex failures to both technical and non‑technical stakeholders.
 </li>
 <li>
 Ownership‑driven, proactive, and improvement‑oriented.
 </li>
 <li>
 Trusted technical advisor within Service Operations and across PSO PAX.
 
 
 </li>
 </ul>
 
 Education &amp; Qualifications
 
 
 
 Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.- Recognized industry certifications such as MCSE MCITP CCNA/CCNP RHSCA AIX Advanced- ITIL Foundation Certificate
 
 
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 
 LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 
 and
 
 Airport Council International
 
 -available to all employees-to specialized solutions like
 
 Pluralsight
 
 for technology upskilling,
 
 Harvard Business Publishing
 
 for people leadership,
 
 Stanford
 
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

Senior Specialist Service Operations (Windows | Linux | Application , OS & Infrastructure Support)

Easy Recruitment PK

Application requirement and architecture of ADIB Group websites and Internet banking applications.* Customer Onboarding Solution and Due Diligence application development in CRM Dynamics (SaaS) and integration with Core Banking solutions using IBM APIC.* SiteCore implementation for development of multiple ADIB Group Websites, infrastructure design in Azure connected through VPN Tunnel, integrated using IBM APIC and Power Platform for multiple banking applications.* Business Process implementation using Power Platform, Nintex Forms, Nintex Workflows, SPFX, Reporting Services and Power BI.* NASDAQ Boardventage Application using Docker service and multiple private endpoints using Azure services.* Integration and development with other banking applications and multiple channels like IBM ESB and APIC using Azure services.* Application documentation and design diagrams.* Application security and vulnerability management and resolutions.* Change management process for functional enhancements.* SharePoint Farm migration from version 2013 to 2019 using ShareGate.SharePoint administration and farm management.* DR (Disaster Recovery) infrastructure and design management.* Application development using agile methodologies.* Firewall and network communications for application management.* Application migration from on premises to cloud MS365, CRM.* Application support, code review using third party tools like FX COPE and VeraCode and bug fixes.* Application enhancement implementation, development, business testing and production rollout.Work Location: In person

SharePoint Enterprise Architect (Bank)

The Coca-Cola Bottling Company of Saudi Arabia

<div>
 
 
 Role Purpose
 
 
 
 
 
 
 Manage in-house applications, support ongoing systems, and implement new programs aligned with business requirements.
 
 
 
 
 
 
 Job Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Support and maintain in-house developed systems
 </li>
 <li>
 Develop new applications and enhancements
 </li>
 <li>
 Maintain and optimize existing programs
 </li>
 <li>
 Take end-to-end ownership of assigned applications
 </li>
 <li>
 Analyze business requirements and design appropriate solutions
 </li>
 <li>
 Provide post-implementation support and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field
 </li>
 <li>
 Minimum of 4 years of experience in software programming and application development
 </li>
 <li>
 Strong knowledge of SQL
 </li>
 <li>
 Programming skills in Java / Python / C# / VB.NET / Flutter or similar
 </li>
 <li>
 Experience with Power BI and reporting tools.
 </li>
 <li>
 Basic knowledge of SAP S/4HANA
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 </ul>
 
 
</div>

Business Application Analyst

PLUS UAE

Job Title: Civil Engineer &ndash; Coating / Protective Coating Company: Vortexen Dynamics Industrial Solutions Location: Dubai, UAE Job Type: Full-time Industry: Construction / Industrial Coating / Passive Fire ProtectionJob DescriptionVortexen Dynamics Industrial Solutions is looking for a Civil Engineer with experience in coating works for construction, industrial, and passive fire protection projects in Dubai.The candidate will be responsible for site supervision, surface preparation monitoring, coating application coordination, inspection support, documentation, manpower coordination, and project progress reporting.Key Responsibilities<ul><li>Supervise coating and protective coating works at project sites.</li><li>Coordinate with main contractors, consultants, QA/QC teams, and site workers.</li><li>Review drawings, specifications, method statements, and coating procedures.</li><li>Monitor surface preparation, primer application, coating thickness, curing, and finishing works.</li><li>Ensure coating works are completed as per approved specifications and project requirements.</li><li>Prepare daily site progress reports with photos.</li><li>Coordinate material requirements, manpower allocation, and work-front availability.</li><li>Support QA/QC inspection, coating inspection requests, and consultant/client approvals.</li><li>Check DFT/WFT requirements, surface cleanliness, adhesion, repair works, and final finishing.</li><li>Maintain site documentation, inspection records, and project tracker sheets.</li><li>Report site issues, delays, variations, and material shortages to management.</li><li>Ensure proper safety practices during coating application works.</li></ul>Candidate Requirements<ul><li>Bachelor&rsquo;s Degree or Diploma in Civil Engineering.</li><li>Minimum 2&ndash;5 years of experience in construction or industrial coating works.</li><li>Experience in protective coating, waterproofing coating, fireproofing coating, or passive fire protection coating is preferred.</li><li>Ability to read drawings and technical specifications.</li><li>Knowledge of surface preparation, coating application, DFT/WFT checking, and QA/QC procedures.</li><li>UAE project experience preferred.</li><li>Good communication and coordination skills.</li><li>Valid UAE driving license is an advantage.</li></ul>Preferred Experience<ul><li>Protective coating works</li><li>Waterproofing coating</li><li>Fireproofing coating</li><li>Intumescent coating</li><li>Epoxy coating</li><li>PU coating</li><li>Surface preparation</li><li>DFT/WFT inspection support</li><li>Site progress reporting</li><li>QA/QC documentation</li></ul>Work Location: In person

Civil Engineer – Coating / Protective Coating

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