application support engineer

Dicetek LLC

<div>
 Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
 </li>
 <li>
 Performing analyses on software application functionality and suggesting improvements.
 </li>
 <li>
 Ensuring effective front-end and back-end functionality of applications.
 </li>
 <li>
 Providing software application support under the supervision of the Senior Engineer.
 </li>
 <li>
 Finish all assigned tasks with quality within the defined timebox.
 </li>
 <li>
 Conducts unit testing and integration testing, executing the necessary bug fixing.
 </li>
 <li>
 Consulting with the software development team, internal users, and clients to improve application performance.
 </li>
 <li>
 Managing code migration across environments to ensure continued and synchronized functionality.
 </li>
 <li>
 Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
 </li>
 <li>
 Keeping a record of configuration changes and scheduling application updates.
 </li>
 <li>
 Documenting processes and monitoring application performance metrics.
 </li>
 <li>
 Providing front-end support to clients and colleagues in other departments.
 </li>
 <li>
 Assign and review of users access requests.
 </li>
 <li>
 Answer, evaluate, and prioritize requests for assistance from users
 </li>
 <li>
 Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
 </li>
 <li>
 Collect information about problems and lead user through diagnostic procedures to determine source or error
 </li>
 <li>
 Collect information about problems and lead user through diagnostic procedures to determine source or error
 </li>
 <li>
 Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
 </li>
 <li>
 Develop and report application support analysis reports including tickets details and corrective actions.
 
 
 </li>
 </ul>
 
 Work Experience Minimum
 
 
 
 &squf; 4+ years proven IT experience performing hands-on software development roles.
 
 
 
 Preferred
 
 
 
 &squf; 8+ years of relevant work experience
 
 
 &squf; Agile driven development
</div>

Application Support Engineer

DICETEK LLC

<div>Application Support Engineer, for the Delivery Team and Application Maintenance, will work to support users for all the applications incident, requests and change that provide business need. 
 
Responsibilities
<ul><li>Support application users through receiving application issues and requests, investigate and resolve the issues and Provide user consistent updates on progress.
</li><li>Performing analyses on software application functionality and suggesting improvements.
</li><li>Ensuring effective front-end and back-end functionality of applications.
</li><li>Providing software application support under the supervision of the Senior Engineer.
</li><li>Finish all assigned tasks with quality within the defined timebox.
</li><li>Conducts unit testing and integration testing, executing the necessary bug fixing.
</li><li>Consulting with the software development team, internal users, and clients to improve application performance.
</li><li>Managing code migration across environments to ensure continued and synchronized functionality.
</li><li>Establishing the root causes of application errors, Analyse defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
</li><li>Keeping a record of configuration changes and scheduling application updates.
</li><li>Documenting processes and monitoring application performance metrics.
</li><li>Providing front-end support to clients and colleagues in other departments.
</li><li>Assign and review of users access requests.
</li><li>Answer, evaluate, and prioritize requests for assistance from users
</li><li>Maintain updated notes on ticket progress within the system, and create/update history records and related problem documentation
</li><li>Collect information about problems and lead user through diagnostic procedures to determine source or error
</li><li>Collect information about problems and lead user through diagnostic procedures to determine source or error
</li><li>Write and revise user instruction materials relevant to supported user base along with backend process documentation and instructions
</li><li>Develop and report application support analysis reports including tickets details and corrective actions. 
</li></ul> 
Work Experience Minimum:
<ul><li>4+ years proven IT experience performing hands-on software development roles. 
</li></ul> 
Preferred:
<ul><li>8+ years of relevant work experience
</li><li>Agile driven development</li></ul></div>

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : PTC Windchill 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems operate smoothly and efficiently, and engaging with stakeholders to understand their needs and challenges. You will be responsible for maintaining high service levels and contributing to the overall success of the organization by delivering effective solutions to complex issues. Roles &amp; Responsibilities: &bull; Develop and customize PTC Windchill modules based on business requirements. &bull; Implement workflows, UI customizations, and Info*Engine tasks for system enhancements. &bull; Collaborate with functional and technical teams to deliver high-quality solutions on time. &bull; Troubleshoot and resolve application, performance, and integration issues effectively. &bull; Participate in code reviews, unit testing, and documentation. &bull; Knowledge of ESI, ODATA, REST, Interfaces, and Integrations is a plus. Professional &amp; Technical Skills: -Strong knowledge of PTC Windchill customization and configuration. -Proficient in Java, JSP, Windchill APIs (JCA, OOTB services) for custom development. -Experience with Workflows, Lifecycle templates, and Access Control policies. -Familiar with SQL/Oracle DB concepts, Info*Engine tasks, and basic integrations. -Understanding of Agile methodology and version control tools (Git/SVN). Additional Information: - The candidate should have minimum 6 years of experience in PTC Windchill. - A 15 years full time education is required. - This position is based at our Bengaluru office.
 
15 years full time education

Klystron Global LLC

Job SummaryApplication Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul>Job Requirements<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul>Job Types: Full-time, PermanentPay: RO300.000 - RO500.000 per monthApplication Question(s):<ul><li>Do you have Oman Driving License?</li></ul>

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP ABAP Development for HANA, BMIDE, TC-NX integration 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and solutions to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA. - Strong understanding of object-oriented programming principles. - Experience with performance tuning and optimization of ABAP programs. - Familiarity with SAP HANA database concepts and data modeling. - Ability to troubleshoot and resolve technical issues in a timely manner. Additional Information: - The candidate should have minimum 2 years of experience in SAP ABAP Development for HANA. - This position is based at our Mumbai office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Network Engineering Planning and Deployment Solution 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, troubleshooting problems, and collaborating with team members to ensure seamless operations. You will engage with different stakeholders to gather insights and implement effective solutions, contributing to the overall efficiency and reliability of the systems in place. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Document and maintain records of issues and resolutions to enhance knowledge sharing. - 2 to 3 years&rsquo; Experience in HFC/Fiber Network Planning and designs. - Good Knowledge in Telecom Network Topologies in FTTx, EPON, GPON, GEPON, and COAX Network. - Hands on experience in CAD/GIS design tools such as QGIS, map info, spatial Net GIS, AutoCAD. - Good Experience in High level planning and Network Design, As-Built designs, Desktop QI &amp; Defects resolution. - Should be able to perform RF designing the Amplifiers, nodes, taps and power calculations. - Should be able to prepare Bill of Materials/Bill of Quantity (BOM/BOQ). - Should be able to provide support for ad-hoc and Field Engineering requirements. - Should have good logical thinking with engineering standard documents analysis and expert skills in source documents interpretations. - Should be able to interact with client and clear the queries on priority bases. - Candidate should have a very good understanding of field construction. - Good English communication (Oral and Written) skills. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Network Engineering Planning and Deployment Solution. - Strong understanding of network protocols and architectures. - Experience with network monitoring and troubleshooting tools. - Ability to design and implement network solutions that meet business needs. - Familiarity with security protocols and best practices in network management. Additional Information: - The candidate should have minimum 3 years of experience in Network Engineering Planning and Deployment Solution. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Yazara

<div>
 
 Yazara, a Global Payments (NYSE: GPN) company headquartered in New York, is a software development company that offers a state-of-the-art SoftPOS solution and payment acceptance suite designed to transform smartphones and tablets into POS terminals. Using Yazara&rsquo;s leading technology, merchants of all sizes can use mobile devices to securely accept EMV payments from contactless cards, mobile wallets, and wearables.
 
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.
 </li>
 <li>
 Delivering support team related work items during implementation phase of the project.
 </li>
 <li>
 Providing application support to customers for general and merchant related issues by remote connection or telephone.
 </li>
 <li>
 For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.
 </li>
 <li>
 Providing 2nd level support, for incidents on the services under responsibility of the team.
 </li>
 <li>
 Executing manual/scripted tests before/during and after deployments of the applications.
 </li>
 <li>
 Plan and prioritize work in accordance to Service Level Agreements.
 </li>
 <li>
 Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.
 </li>
 </ul>
 
 
 
 
 
 Necessary Skills and Experiences
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities
 </li>
 <li>
 Familiarity with software development and support processes.
 </li>
 <li>
 Fluent in English (written, spoken - upper intermediate).
 </li>
 <li>
 Familiarity Linux and/or Windows server and shell scripting languages.
 </li>
 <li>
 Database (Oracle, Postgre SQL, SQL Server or others) knowhow.
 </li>
 <li>
 Familiarity with ITSM ticketing tools (Jira or others).
 </li>
 <li>
 Able to work under pressure and meet deadlines.
 </li>
 <li>
 Team player, ability to work in a part of an Application Support Team.
 </li>
 <li>
 Strong analytical mindset, problem solving and strong communication skills.
 </li>
 <li>
 Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have:
 
 
 <ul>
 <li>
 Credit card and payment system knowledge is a big plus.
 </li>
 <li>
 ITSM knowledge, ITIL certification.
 </li>
 <li>
 Experience working in DevOps and Agile culture.
 </li>
 <li>
 Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.
 </li>
 <li>
 Hands-on experience on software development (Java, .NET) or shell scripting.
 </li>
 <li>
 Know-how in web service integration.
 </li>
 <li>
 Experience in working with global customers or working in a global organization.
 </li>
 <li>
 Seniority Level
 </li>
 <li>
 Associate
 </li>
 <li>
 Industry
 </li>
 <li>
 IT Services and IT Consulting
 </li>
 <li>
 Employment Type
 </li>
 <li>
 Full-time
 </li>
 <li>
 Job Functions
 </li>
 <li>
 Information Technology
 </li>
 <li>
 Finance
 </li>
 <li>
 Skills
 </li>
 <li>
 Jira
 </li>
 <li>
 Customer Support
 </li>
 <li>
 L2/L3 protocols
 </li>
 <li>
 Continuous Integration and Continuous Delivery (CI/CD)
 </li>
 <li>
 ITIL
 </li>
 <li>
 Application Support
 </li>
 <li>
 Databases
 </li>
 <li>
 Technical Support
 </li>
 <li>
 Customer Relationship M
 </li>
 </ul>
 
 
</div>

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