application support engineer

Accenture

<p><b>Project Role : </b>Application Support Engineer<br>
<b>Project Role Description : </b>Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
<br>
<b>Must have skills : </b>Oracle Application Express (APEX)<br>
<b>Good to have skills : </b>NA<br>
Minimum <b>3</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education BTech or MTech or MCA with IT or CSE or EEE or ECE<br>
<br>
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, contributing to the overall efficiency and reliability of the systems in place. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and solutions to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Oracle Application Express (APEX). - Strong understanding of database management and SQL. - Must have skills: Oracle Forms and Reports - Experience with application development and deployment processes. - Familiarity with web technologies such as HTML, CSS, and JavaScript. - Ability to troubleshoot and resolve application issues effectively. Additional Information: - The candidate should have minimum 3 years of experience in Oracle Application Express (APEX). - This position is based at our Hyderabad office. - A BTech or MTech or MCA with IT or CSE or EEE or ECE is required.</p>
<br>
15 years full time education
BTech or MTech or MCA with IT or CSE or EEE or ECE

Application Support Engineer

<p><b>Project Role : </b>Application Support Engineer<br>
<b>Project Role Description : </b>Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
<br>
<b>Must have skills : </b>ServiceNow IT Service Management<br>
<b>Good to have skills : </b>Identity Access Management (IAM)<br>
Minimum <b>3</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve incidents, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of service delivery processes, all while maintaining a focus on customer satisfaction and operational excellence. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for service management. - Engage in knowledge sharing sessions to enhance team capabilities. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management. - Good To Have Skills: Experience with Identity Access Management (IAM). - Strong understanding of incident management processes and workflows. - Experience with problem management and root cause analysis. - Familiarity with change management and release management practices. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management. - This position is based at our Mumbai office. - A 15 years full time education is required.</p>
<br>
15 years full time education

HR Force International

<b>Job Summary:</b><br>
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
<br><br>
<b>Key Responsibilities:</b><br>
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
<br>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
<br>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
<br>Conduct root cause analysis and provide permanent resolutions or documented workarounds.
<br>Assist clients with configuration, deployment, and performance optimization of our products.
<br>Document support cases, known issues, and resolutions in the internal knowledge base.
<br>Maintain SLA adherence and ensure timely communication with clients.
<br>Participate in product improvement discussions based on client feedback and recurring issues.
<br><br>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>


Abyan Capital

<div><p>The position acts as a critical bridge between the customer support team and the core engineering teams, ensuring technical issues are resolved efficiently and root causes are identified.<br>
<br>
<b>Key Responsibilities</b><br>
Troubleshooting: You'll debug and resolve complex technical issues reported by customers and internal teams. This includes analyzing application logs, database queries, and system metrics.<br>
<br>
Incident Management: You will be on a rotation to respond to and manage production incidents, working to restore service and communicate with stakeholders.<br>
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Technical Escalation: You're responsible for identifying and escalating bugs or recurring issues to the appropriate engineering teams, providing them with detailed data and context to help with a timely fix.<br>
<br>
Tooling and Automation: A key part of the job is building and maintaining tools and scripts to automate support tasks, improve diagnostics, and streamline workflows for the broader support team.<br>
<br>
Documentation: You will create and update internal knowledge base articles and runbooks to help others resolve common issues more quickly.<br>
<br>
<b>Required Qualifications</b><br>
<br>
Technical Skills: Strong experience with the Linux command line, scripting languages (like Python &amp; Bash), and a good understanding of SQL for database querying. Preferred Pgsql<br>
<br>
Problem-Solving: Excellent analytical and problem-solving abilities, with a proven track record of diagnosing and resolving technical issues.<br>
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Communication: Exceptional communication skills to translate complex technical issues into clear and concise language for both technical and non-technical audiences.<br>
<br>
Software Knowledge: A solid understanding of how web applications work, including APIs, microservices, and modern web architectures. Experience with monitoring tools like Datadog, Splunk, or Prometheus is often preferred.</p></div>

Application Support Engineer - Remote

Commercial Bank

<div>
 <strong>
  About Commercial Bank Of Qatar
  <br/>
  <br/>
 </strong>
 Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar&rsquo;s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.
 <br/>
 <br/>
 By Joining us, you&rsquo;ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.
 <br/>
 <br/>
 Join us in shaping the future of banking!
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are Looking for an application support engineer - Trade Finance will be part of Channels &amp; Payments team and should ensure safe, secure and reliable running of business applications as a key priority. The Applicant should possess relevant experience of 5- 6 years in Banking Application support with sound analytical skills .
 <br/>
 <br/>
 This position has no direct reports. The role also works with Application support teams across the banking domains to support customer and staff needs.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Accountabilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Providing 24 X 7 first and second level technical support for Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
  </li>
  <li>
   Troubleshoot and resolve issues reported by users, coordinating and escalating complex problems to the third level support or Application Vendor.
  </li>
  <li>
   Performing preventive maintenance activities on Banking Applications including Finastra Fusion Banking Trade Innovation (FBTI), and integrated systems.
  </li>
  <li>
   Develop and maintain technical documentation, including comprehensive knowledge base of reported issues and their resolutions.
  </li>
  <li>
   Proactively monitor system performance to identify and fix potential issues before they impact users or system performance.
  </li>
  <li>
   Provide training to users on new features and functionalities of trade applications.
  </li>
  <li>
   Participate in testing and deployment of new application versions and fix on business applications.
   <br/>
   <br/>
  </li>
 </ul>
 Work independently and with the team to analyse issues/queries and understand new requirements to provide acceptable solution
 <br/>
 <br/>
 <strong>
  <strong>
   Qualification, Experience
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in information technology, Information Technology, or related field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years&rsquo; working experience and knowledge of IT services and system development.
  </li>
  <li>
   Banking knowledge with Finastra Fusion Banking Trade Innovation (FBTI) experience is a must
  </li>
  <li>
   Strong understanding of FBTI data structure, Trade Process/Trade accounting entries, SWIFT messages (MT &amp; MX).
  </li>
  <li>
   Experience FBTI EOD process and FBTI integrations
  </li>
  <li>
   Functional configurations/parameterization on FBTI and FBTI application integrations.
  </li>
  <li>
   Basic Knowledge in SQL queries for data extraction and analysis
  </li>
  <li>
   Good understanding in messaging and APIs like MQ, REST/SOAP
  </li>
  <li>
   Familiarity with application performance monitoring tools (e.g., Nagios, App Dynamics, Splunk etc.)
  </li>
  <li>
   Experience with AML applications like FIRCOSoft, Kyai OMNI is a plus
  </li>
  <li>
   Certification in IT Service Management - ITIL
  </li>
  <li>
   Expert in functional release methodologies and best practices.
  </li>
  <li>
   Expert in QA metrics, defect metrics, and product quality trend analysis.
  </li>
  <li>
   Excellent project management skills.
  </li>
  <li>
   Ability to collaborate and communicate effectively.
  </li>
  <li>
   Good computer and MS office skills.
   <br/>
   <br/>
  </li>
 </ul>
 Arabic and English speaking preferred.
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 <br/>
 <strong>
  <strong>
   Why Commercial Bank?
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Best Performing Bank in Qatar in The Banker&rsquo;s prestigious Top 1000 World Banks Rankings 2025.
  </li>
  <li>
   Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
  </li>
  <li>
   An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
  </li>
  <li>
   Opportunities for Global Partnerships &amp; International Exposure, connecting employees with global networks and perspectives.
  </li>
  <li>
   A focus on Employee Well-being &amp; Work-Life Balance, ensuring a healthy and supportive environment for all team members
  </li>
  <li>
   Competitive Compensation &amp; Benefits that ensure our employees are rewarded for their dedication and performance
  </li>
  <li>
   A strong Commitment to Diversity, Equity &amp; Inclusion, fostering a culture that values every individual&rsquo;s unique perspective
   <br/>
   <br/>
  </li>
 </ul>
 At Commercial Bank, we don&rsquo;t just offer careers, We shape futures by pioneering digital transformation in Qatar&rsquo;s banking sector, blending digital-first approach to redefine banking through innovative solutions.
 <br/>
 <br/>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.
</div>


Application Support Engineer - Finastra FBTI

Macquarie Group

<div><div><div><div><div><div><div><div><div><div>The Macquarie User Access Management Transformation Program offers exciting opportunities for engineers to innovate, design, build, and maintain solutions. As part of the Site Reliability Engineering team, we are responsible for the reliability, performance, and efficiency of systems and services that drive user access management controls and operations.</div>
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>You will identify opportunities to automate and eliminate toil across key areas within the user access management domain, including user access reviews, access provisioning, and role-based access controls. Additionally, you will manage monitoring tools to ensure the timely identification and resolution of issues, focusing on programmatic solutions to recurring problems.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><ul><li>Exceptional critical thinking skills with extensive experience in supporting mission-critical systems.</li><li>
Practical experience in cloud infrastructure, such as Amazon Web Services.</li><li>
Proficiency in coding languages, with a preference for Java and C#.</li><li>
Experience with monitoring tools, such as Grafana, AppDynamics, or SIEM tools like Splunk.</li><li>
Experience with any of the following is advantageous:</li><ul><li>
Analytics experience using Alteryx or Power BI.</li><li>
Development and administration experience with SailPoint IdentityIQ or other similar tools.</li></ul></ul>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>What we offer</div></div><div><br>
</div></div><div><div><div><div>Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:<br>
<ul><li>Hybrid and flexible working arrangements</li><li>
One wellbeing leave day per year</li><li>
Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent</li><li>
Paid volunteer leave and donation matching</li><li>
Other benefits to support your physical, mental and financial wellbeing</li><li>
Access a wide range of learning and development opportunities</li></ul>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<br>
<br>
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.</div></div></div></div></div></div></div></div></div></div>

PAM Application Support Engineer

Xenon7

<div><p><b>About us:</b><br>
At Xenon7, we work with leading enterprises and innovative startups on exciting, cutting-edge projects that leverage the latest technologies across various domains of IT including Data, Web, Infrastructure, AI, and many others. Our expertise in IT solutions development and on-demand resources allows us to partner with clients on transformative initiatives, driving innovation and business growth. Whether it's empowering global organizations or collaborating with trailblazing startups, we are committed to delivering advanced, impactful solutions that meet today&rsquo;s most complex challenges.</p><p><b>
About the Client:</b><br>
Join one of Egypt&rsquo;s premier financial institutions, renowned for its extensive suite of banking services, including Institutional Banking, Personal Banking, and Islamic Banking. With a global presence through over 50 branches and correspondents, they serve a diverse and dynamic clientele. As part of their ongoing digital and infrastructure transformation journey, the bank is scaling its core banking support teams to ensure 24/7 system reliability, performance, and innovation.</p><p><b>
Role Overview:</b><br>
We&rsquo;re hiring a <b>Senior T24 Application Support Engineer</b> with 5+ years of hands-on experience supporting the Temenos T24 core banking system in live environments. The ideal candidate has strong expertise across AA, FT, LD, and other key modules, with proficiency in both functional troubleshooting and technical analysis (COB, Enquiries, OFS, jBASE). You will be responsible for resolving critical incidents, supporting daily operations, and ensuring system stability across all environments.</p><p>
This is a <b>hybrid role (1&ndash;3 days onsite/week)</b> based in <b>New Cairo</b>, with <b>USD-based compensation</b> and a <b>1-year contract</b> through <b>Xenon7</b>.</p><p></p><h3 class="jobSectionHeader"><b>
&#9989; Responsibilities</b></h3><ul>
<li>Provide Level 2/3 production support for Temenos T24 and related integrations.
</li><li>Monitor COB (Close of Business), batch operations, and system health checks.
</li><li>Analyze and troubleshoot functional and technical issues in T24 modules (AA, FT, LD, MM, etc.).
</li><li>Collaborate with business teams to understand user issues and provide resolution or escalation.
</li><li>Investigate and debug jBASE/InfoBasic code, OFS messages, and performance logs.
</li><li>Log and manage incidents in ITSM systems (ServiceNow, Remedy, etc.).
</li><li>Coordinate with Temenos and third-party vendors for patching, hotfixes, and issue resolution.
</li><li>Participate in DR drills, COB testing, patch deployments, and environment refreshes.
</li><li>Analyze recurring issues, identify root causes, and implement preventive measures.
</li><li>Maintain documentation for incident resolutions and support procedures.</li>
</ul><p><b>Requirements</b></p><ul>
<li>5+ years of T24 application support experience in production environments.
</li><li>Strong knowledge of T24 core modules: FT, AC, AA, LD, MM, ST, Customer.
</li><li>Experience with jBASE, InfoBasic, COB routines, Versions, Enquiries, OFS, and TAFJ platforms.
</li><li>Familiarity with browser-based T24 versions and integration APIs (IRIS, MQ, SOAP).
</li><li>Competency with UNIX/Linux environments and shell scripting.
</li><li>Understanding of ITIL principles, incident &amp; change management.
</li><li>Strong analytical and debugging skills with the ability to perform under pressure.
</li><li>Excellent verbal and written communication skills.
</li><li>Willingness to be on-call during COB/EOD operations and emergencies.
</li><li>Background in banking operations (retail, corporate, or Islamic banking) is a plus.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Contract through Xenon7 for a leading bank in Egypt
</li><li>Competitive Salary</li>
<li>Hybrid working model from New Cairo offices
</li><li>Long-term project with potential for renewal
</li><li>Fast-paced, stable, and innovation-driven environment</li></ul></div>

Senior T24 Application Support Engineer

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