application support engineer

Clue Software

<div>Role specifics<ul><li>
Salary range: up to &pound;35,000</li><li>
Reporting to: Support Team Lead</li><li>
Key stakeholders: Product team, Tech team, Professional Services team</li><li>
Organisational Framework Level: Level: 2 &ndash; Professional Contributor</li><li>
We operate a remote-first working environment</li></ul>
About you/ Job Summary
As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce &ndash; providing the right solutions to customers' issues. You will thrive in a fast-paced environment and be an expert at time management, ensuring the timely execution of all tasks and deadlines. You will champion improvements that will increase customer satisfaction, manage escalations and collaborate with other team members to minimise service disruptions, reducing downtime. 
The role will also involve participation in an out-of-hours on-call rota, providing support outside of standard business hours for P1 incidents. In addition, there may be occasional requirements to provide cover for colleagues working on the late shift to ensure continuity of service and support.<div>
At Clue Software, we&rsquo;re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.</div>
Key Accountabilities<ul><li>
Provide first-line customer support via our case management system, email, and telephone and be the SME for first-line resolution of complex cases</li><li>
Contribute to quarterly reviews with Enterprise customers to talk through software utilisation, upcoming releases, and ticket trends</li><li>
Liaise with customers to understand and investigate issues raised, responding promptly with an appropriate resolution or escalation</li><li>
Support the Customer Success Managers with any support-related queries</li><li>
Become a subject matter expert on the Clue application</li><li>
Monitor the support inbox for new tickets, provide first contact resolution or triage accordingly</li><li>
Build excellent customer relationships</li><li>
Lead bi-weekly calls with our Enterprise support customers to review their outstanding tickets</li><li>
Contribute to continuous improvement across support services</li><li>
Record up-to-date and accurate information on our case management system, communicate updates and work with the support teams to resolve customer tickets within agreed SLA&rsquo;s</li></ul> 
Key role measures<ul><li>
Customer satisfaction via Net Promotor Score from customer surveys</li><li>
Customer ticket response and closure KPI&rsquo;s</li><li>
Meeting customer service level agreements</li><li>
Levels of resolved / unresolved support related issues</li></ul>
Experience and skills
Our ideal candidate would have experience in the following areas:<ul><li>
Ability to achieve security clearance</li><li>
Minimum 2 years in an application support role</li><li>
Experience of excelling in a fast-paced environment</li><li>
Experience with Salesforce ticketing system or similar</li><li>
Experience with deployment tools such as Octopus or similar</li><li>
Experience of Azure (primary) AWS (secondary) cloud services and technologies</li><li>
Experience of .SQL server, however desirable if additionally .NET, visual studio, as well as with C#, ASP.NET Core and Javascript.</li><li>
Experience using monitoring and analytical tools such as AppInsights and devtools. Experience with Dynatrace would be advantageous.</li><li>
Experience with SQL databases, writing queries and scripting</li><li>
Experience in software testing, and/or troubleshooting is desirable</li></ul></div>

Application Support Engineer

Accenture

<div>Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP BTP Administration 
Good to have skills : NA 
Minimum 7.5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary:
 
The SAP BTP Lead will be responsible for leading the design, implementation, and governance of SAP Business Technology Platform (BTP) solutions across SAP S/4HANA transformation programs. The role focuses on application development, integrations, workflow automation, extensions, data management, analytics, AI capabilities, security, and platform governance to enable intelligent enterprise solutions. 
 
Roles &amp; Responsibilities:
 
. Should be having Positive attitude 
. Should be open for learning
 
. Should be proactive in taking up task till its closure 
. Should be having good team spirit &amp; collaboration skills 
. Should be having good communication skills
 
. Should be ready to work from client location Bhilai at Chhattisgarh as this is 100 client facing role project 
 
Professional &amp; Technical Skills:
 
<ul><li>SAP BTP Architecture &amp; Strategy</li><li>Integration Architecture &amp; API Framework</li><li>Extension Development Framework</li><li>Workflow &amp; Automation Design</li><li>Security &amp; Governance Model</li><li>Technical Specifications</li><li>Deployment &amp; DevOps Strategy</li><li>Test Scripts &amp; Validation Reports</li><li>Cutover &amp; Go-Live Plans</li><li>Knowledge Transfer &amp; Training Documentation</li></ul>
 
Additional Information:
 
<ul><li>The candidate should have minimum 8 to 12 years of experience in SAP BTP Administration.</li><li>This is a client onsite project and will be operated exclusively from the client's location in Bhilai, Chhattisgarh. All project activities and resource deployment will be carried out from the client site</li><li>A 15 years full time education is required.</li></ul></div>
 
15 years full time education

ODW Logistics, Inc

<div><div>Summary/Objective 
The Application Support Engineer serves as a tier 2 technical resource for ODW Logistics&rsquo; Transportation Management System (TMS). This role investigates and resolves production issues escalated from tier 1 support, performs data analysis and corrections using SQL, monitors application health, and ensures the stability and reliability of the TMS platform. The position is primarily reactive and investigative, requiring strong troubleshooting skills, attention to detail, and the ability to work across a modular monorepo of backend services and a modern web frontend that powers freight operations. 
Essential Functions 
<ul><li>Investigates and resolves production issues escalated from tier 1 support, tracing problems through application logs, code, and database queries.</li><li>Writes, executes, and optimizes SQL queries against relational databases to diagnose data issues, apply corrections, and fulfill ad-hoc data requests from operations teams.</li><li>Monitors application health and performance using observability tools and dashboards, identifying and escalating emerging issues proactively.</li><li>Triages and prioritizes incoming support tickets, ensuring timely response and resolution within established service level expectations.</li><li>Applies small code fixes and configuration changes to resolve bugs, escalating larger or architectural issues to the development team with clear context and documentation.</li><li>Documents known issues, workarounds, and resolution steps to build and maintain a knowledge base for the support team.</li><li>Collaborates with the development team to communicate recurring issues, suggest improvements, and participate in root cause analysis.</li><li>Supports release and deployment activities, including smoke testing and post-deployment verification.</li><li>Generates reports and data extracts to support business operations and internal stakeholders.</li><li>Participates in process improvement to enhance support workflows, reduce incident recurrence, and improve system reliability.</li><li>Performs other related duties as assigned.</li></ul>
Minimum Qualifications 
Education and Experience 
<ul><li>Bachelor&rsquo;s degree preferably in Computer Science or related program, or equivalent professional experience.</li><li>2&ndash;5 years of experience in software development, application support, or a related technical role.</li></ul>
Technical Skills 
<ul><li>Strong SQL skills with the ability to write, troubleshoot, and optimize queries against relational databases.</li><li>Experience reading and navigating codebases to trace issues, even if not a primary developer.</li><li>Familiarity with ticketing and issue tracking systems (e.g., Jira).</li><li>Comfort using logs, monitoring dashboards, and diagnostic tools to investigate production issues.</li><li>Basic understanding of REST APIs and how web applications communicate.</li><li>Familiarity with version control (Git) and CI/CD concepts.</li></ul>
Nice to Have 
<ul><li>Experience with Go (Golang) or another backend language.</li><li>Experience with Angular and TypeScript.</li><li>Experience with Microsoft SQL Server.</li><li>Familiarity with Docker or containerized environments.</li><li>Experience with observability tools (e.g., Datadog, Prometheus, Grafana).</li><li>Experience with message queue systems (e.g., RabbitMQ) or caching layers (e.g., Redis).</li><li>Transportation, logistics, or supply chain industry experience.</li><li>Experience writing technical documentation or runbooks.</li></ul>
Skills and Background 
<ul><li>Strong analytical and problem-solving skills.</li><li>Clear written and oral communication, especially when documenting issues and resolutions.</li><li>Ability to manage multiple priorities and work effectively under time-sensitive conditions.</li><li>Ability to work independently and within a team.</li></ul>
Other Information 
<ul><li>Full time position.</li><li>40-hour work week with flexible schedule (Monday &ndash; Friday).</li><li>Occasional after-hours availability may be needed for critical production issues.</li><li>Position is based at the Columbus, OH or Hamilton, OH office location.</li><li>Health, dental, and supplementary insurance available on first day of the month after date of hire.</li><li>401K enrollment with company match, available on the first day of the month after completing 90 calendar days of service.</li><li>Salary Exempt Status.</li></ul>
Physical and Mental Requirements 
While performing the duties of this job, the associate is continuously required to sit, type, and perform repetitive wrist motion, and occasionally required to stand, walk, bend, squat/kneel, twist/turn, or reach. Specific vision capabilities required include close vision, distance vision, depth perception, and ability to adjust focus (with or without corrective lenses). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
ODW Competencies 
<ul><li>People Focused: Recognize that having great people is the ultimate competitive advantage.</li><li>Customer Driven: Deliver the optimal customer experience (internal and external).</li><li>Business Acumen: Learn and apply position expertise and industry knowledge.</li><li>Results Driven: Show personal desire, energy and focus to succeed against high standards.</li><li>Innovative: Think differently and be innovative for better business results.</li></ul>
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.</div> 


#LI-JP1
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Learning Pool

<div>Wherever you find ambitious companies investing in their people, you&rsquo;ll find Learning Pool

Learning Pool creates learning experiences that deliver extraordinary employee performance outcomes for companies and their people. Global organizations choose Learning Pool for its comprehensive, data-driven digital learning solutions. Learning Pool&rsquo;s passion for impact, innovation, and people is why they stay. As a leader in e-learning innovation, we empower over 1,200 organizations globally and millions of learners through our engaging courses, advanced platforms, insightful analytics, and tailored content solutions.

Our dedication to excellence is demonstrated by accolades such as Platinum Investors in People and triple Gold at the 2024 Learning Technologies Awards. We are also recognized as a Great Place to Work in the UK and North America 2024, and proudly hold B Corp certification, reflecting our commitment to social and environmental responsibility. Be it for onboarding, upskilling, compliance, or the whole business, Learning Pool develops an effective and agile workforce through learning. Wherever you find ambitious companies investing in their people, you&rsquo;ll find Learning Pool.

So if you&rsquo;ve got what we&rsquo;re looking for and the desire to join a team that values creativity and empowerment, then get in touch.
Wherever you find ambitious companies investing in their people, you&rsquo;ll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We&rsquo;re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.

Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.

So, if you&rsquo;ve got what we&rsquo;re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning. 


About the role: 


The successful candidate will be responsible for managing tier 2 support cases and troubleshooting complex issues across all of Learning pools products and solutions within the application support team. You will triage and resolve these issues by deep diving into our applications and platform backend while working closely with our Development, Cloud Infrastructure and Support teams. 

What you will be doing

Roles and responsibilities include: 

<ul>
<li>Provide multi-level troubleshooting and technical support to clients to resolve product and hosting issues with speed and accuracy.
</li><li>Responsible for fault reproduction and troubleshooting, root cause analysis, bug tracking and issue resolution.
</li><li>Work closely with Customer Support, Development, and Infrastructure to improve the resolution time and quality of our responses.
</li><li>Deliver a positive experience by proactively tracking all tier 2 cases through the case lifecycle and ensuring clear communication between all stakeholders.
</li><li>Share and improve knowledge across all support tiers by creating technical documentation and giving internal demos.
</li><li>Support the automation first and continuous improvement strategy of the team and related duties as required. 
</li></ul>Who we are looking for:

The successful candidate will demonstrate: 

<ul>
<li>Case management experience: You will have experience of effectively managing issues via a ticketing/case management system (such as JIRA or similar) to ensure regular communications between teams and that agreed resolution times are achieved.
</li><li>Technical competency: You will be able to demonstrate familiarity with web-related technologies, such as HTML, CSS, JavaScript, CDN, DNS.
</li><li>Service Orientation: You will be focused on delivering an exceptional customer experience.
</li><li>Critical thinking: You will have excellent analytical and problem-solving skills
</li><li>Communications: You have the ability to communicate to a high standard using multiple mediums (oral, written and interpersonal communication) with a knack for communicating technical information in a way that is clear and understandable to a non-technical audience.
</li><li>Organisational: You will have strong organisational and time management skills.
</li><li>Adaptability: You will an interest in technology and the ability to learn and master new technology quickly
</li><li>Building relationships: You will have the ability to work in a collaborative and supportive environment across the wider team. 
</li></ul>Although not essential, it would be advantageous if you can demonstrate in the following: 

<ul>
<li>Experience with Confluence, JIRA, and Git
</li><li>Experience writing SQL and NOSQL queries
</li><li>Proficient with multiple computer operating systems &ndash; UNIX/Linux and Windows
</li><li>A third level qualification in Computer Science, Information Technology or a related field 
</li></ul>Working at Learning Pool 
The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.

Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. 


Closing date for receipt of applications is 5pm UK time on 17th July 2026.</div><div></div>

DICETEK LLC

<div><ul><li>Hands on experience on Core Java and Java EE technologies, such as JDBC, JMS, JNDI</li><li>
Good understanding and hands on knowledge of IBM WebSphere administration &amp; deployment concepts.</li><li>
Should be aware of AWS cloud components and its deployment framework through CI/CD pipeline.</li><li>
Experience in log analysis &amp; application troubleshooting.</li><li>
Experience on UNIX &amp; Linux operating systems with knowledge of basic shell scripting.</li><li>
Knowledge of RDBMS databases (Oracle) with experience in writing SQL queries and scripts.</li><li>
Good understanding of MQ and its operation</li><li>
Basic knowledge of Infrastructure components, such as Firewall, Load balancer, Kong, Routes etc.</li><li>
Should be able to trouble shoot production issues from application codes independently with minimal supervision.</li><li>
Analyze the production issues from Monitoring tools like AppDynamics, ELK.</li><li>
Prior experience in application support will be an added advantage.</li><li>
Resource should be flexible to work on shifts.</li><li>
Must have good verbal /written communication skills.</li></ul></div>

Application Support Engineer (Java)

ByDesign Secure

This role is delivered within secure environments. Candidates must be eligible for UK SC and DV clearance and hold UK citizenship.Opening: Join the MissionAt ByDesign Secure, we believe that world-class security shouldn't be an afterthought&mdash;it should be the foundation. We are an independent, outputs-based consultancy dedicated to solving the most complex data assurance challenges in the UK public sector. Currently, we working on a landmark transformation of a cross-government secure IT system. This is an exciting opportunity to help architect a private cloud environment from the ground up and modernize the end-user services that power national decision-making. We don't believe in &quot;billing by the hour&quot; or rigid hierarchies; we are a lean, expert team focused on delivering high-impact technical outcomes. If you are a self-starter who thrives on autonomy and wants to see your engineering or architectural decisions shape the future of sovereign security, we want to talk to you.About the OpportunityWe're looking for an experienced Application Support Engineer with strong Google Cloud expertise to join our team. You&rsquo;ll be part of a multi-year transformation programme, shaping and implementing some of the most strategically significant government systems in operation today.What You&rsquo;ll Be Doing<ul><li>Engineering secure, scalable, and resilient applications in Google Cloud Platform (GCP) and Google Distributed Cloud (GDC) environments.</li><li>Working within disconnected environments on data-severing solutions. </li><li>Collaborating closely with architecture, engineering and security teams to ensure seamless integration from design through delivery.</li><li>Deploy, monitor and support applications on Google, including Cloud Functions, GKE, Compute Engine, and App Engine.</li><li>Use Google Cloud Operations Suite (Cloud Monitoring, Logging, Trace) to maintain service health and identify potential issues.</li><li>Execute routine operational tasks such as configuration updates, performance checks, restarts, permissions reviews, and patching activities.</li><li>Support deployments and releases through controlled CI/CD pipelines.</li><li>Assist with maintaining service accounts, IAM roles, and organisational policies following least-privilege principles.</li><li>Support with application migration activities including the technical analysis, deployment and testing alongside the architecture teams.</li><li>Develop and maintain documentation including Low Level Designs, runbooks and guidance.</li></ul>What You&rsquo;ll Bring<ul><li>Proven hands-on experience as a Google Application Operator specialising in Google Cloud.</li><li>Practical hands-on knowledge of Google Distributed Cloud (GDC), </li><li>Experience working in environments without direct internet connectivity.</li><li>Strong engineering background with deep understanding of IaC (Terraform, Deployment Manager), automation, and CI/CD pipelines.</li><li>Expertise in networking, IAM, containerisation (GKE/Kubernetes), and secure systems design.</li><li>Confident working within highly regulated or classified environments where reliability and compliance are paramount.</li><li>Strong communicator &mdash; able to bridge technical and non-technical stakeholders effectively.</li></ul>Bonus Points For<ul><li>Prior experience working on government classified systems or within secure data centre environments.</li><li>Experience of configuring and using AI technologies within cloud environments, including GCP AI technologies.</li><li>Familiarity with NCSC guidance, UK Government cloud policies, or cross-domain architectures.</li><li>Knowledge of multi-cloud integrations, edge computing, and data sovereignty requirements.</li><li>Google Certifications.</li><li>Existing UK Government Security Clearance (SC or above)</li></ul>Why This Role?<ul><li>Work on high-impact, nationally significant projects that make a real difference.</li><li>Join a trusted specialist integrator with a proven record of secure delivery into UK Government.</li></ul>Clearance Requirements:<ul><li>This role requires either an existing Security Clearance (SC level) or for one to be passed before commencement. There must be a willingness to undergo Developed Vetting (DV).</li></ul>Work Location: Hybrid remote in LondonJob Types: Temporary, Fixed term contract (Outside of IR35)Job Types: Fixed term contract, TemporaryPay: &pound;550.00 per dayApplication question(s):<ul><li>Do you currently hold active UK SC clearance? </li><li>Do you hold UK nationality? (Required due to client security restrictions) </li><li>Are you eligible and willing to undergo UK SC/DV clearance for this role? (Applications without this cannot be considered)</li><li>Does your delivery approach allow for on-site presence in London when required (typically around 3 days per week)?</li></ul>Work Location: Hybrid remote in London

Google Cloud Application Support Engineer (SC Eligible)

Kyndryl

<div>Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world&rsquo;s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people&mdash;Kyndryls&mdash;that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. 
 
The Role
As a Software Engineering Technical Specialist, you will develop solutions, Support and maintain applications built on Micro Focus Cobol and
Informix 4 GL.
System Enhancement: Analyse and modify existing COBOL / Inforix 4GL programs to meet new business requirements, regulatory changes, and performance goals.
Technical Support: Provide 2nd and 3rd level production support for critical business applications, performing root cause analysis, and implementing timely fixes.
Integration: Develop and maintain interfaces to integrate COBOL/Informix 4GL applications with modern programming languages and third-party systems.
Modernization: Participate in projects to re-host or re-platform legacy mainframe workloads to distributed or cloud environments . 
 
Who You Are
You&rsquo;re good at what you do and possess the required experience to prove it. However, equally as important &ndash; you have a growth mindset;
keen to drive your own personal and professional development. You are customer-focused &ndash; someone who prioritizes customer success in
their work. And finally, you&rsquo;re open and borderless &ndash; naturally inclusive in how you work with others.
Required Technical and Professional Expertise
<ul><li>Expert proficiency in Cobol &amp; Informix 4GL programming language.
</li></ul><ul><li>Strong hands on experience in applications support and enhancements.
</li></ul><ul><li>Proficiency with database technologies such as Informed and strong skills in writing and optimizing SQL queries. 
</li></ul> 
Being You
The &ldquo;Kyn&rdquo; in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don&rsquo;t meet every requirement, we encourage you to apply. We believe in growth, and we&rsquo;re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging &mdash; being a valued, respected, trusted member of the team &mdash; is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That&rsquo;s The Kyndryl Way. 
 
What You Can Expect
Your career with us isn&rsquo;t just a job&mdash;it&rsquo;s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health&mdash;because we know that when you feel your best, you do your best.
 
 
From your very first day, you&rsquo;ll dive into impactful work that powers the systems our customers rely on every day. You won&rsquo;t just contribute&mdash;you&rsquo;ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
 
 
We&rsquo;re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you&rsquo;ll have everything you need to thrive and evolve. You&rsquo;ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities&mdash;from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you&rsquo;ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
 
 
We want you to thrive here&mdash;and we&rsquo;re committed to helping you do just that. Ready to make an impact? Join us and help shape what&rsquo;s next.
Get Referred!
If you know someone that works at Kyndryl, when asked &lsquo;How Did You Hear About Us&rsquo; during the application process, select &lsquo;Employee Referral&rsquo; and enter your contact's Kyndryl email address.</div>

Application Support Engineer COBOL / Informix 4GL

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Application Support Engineer COBOL / Informix 4GL