application support engineer

Accenture

<p><b>Project Role : </b>Application Support Engineer<br>
<b>Project Role Description : </b>Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
<br>
<b>Must have skills : </b>Infrastructure Service Management<br>
<b>Good to have skills : </b>Account Management<br>
Minimum <b>3</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and services. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of the systems in place, while also documenting your findings and solutions for future reference. Your role will be pivotal in maintaining high service standards and enhancing user satisfaction through effective problem resolution. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Account Management. - Strong understanding of incident management processes and tools. - Experience in troubleshooting and resolving application issues. - Familiarity with service level agreements and performance metrics. Additional Information: - The candidate should have minimum 3 years of experience in Infrastructure Service Management. - This position is based at our Chennai office. - A 15 years full time education is required.</p>
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15 years full time education

Application Support Engineer

<p><b>Project Role : </b>Application Support Engineer<br>
<b>Project Role Description : </b>Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
<br>
<b>Must have skills : </b>Microsoft Windows Server Administration<br>
<b>Good to have skills : </b>NA<br>
Minimum <b>2</b> year(s) of experience is required<br>
<b>Educational Qualification : </b>15 years full time education<br>
<br>
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical problems, ensuring the smooth operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business processes while continuously learning and adapting to new challenges in the technology landscape. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system administration. - Provide training and support to junior team members to enhance their skills and knowledge. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Server Administration. - Good To Have Skills: Experience with Active Directory and Group Policy management. - Strong understanding of server virtualization technologies. - Familiarity with backup and disaster recovery solutions. - Experience in monitoring and performance tuning of Windows servers. Additional Information: - The candidate should have minimum 2 years of experience in Microsoft Windows Server Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.</p>
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15 years full time education

Eocean Pvt Ltd

<p>Role Overview</p><p>As an Application Support Engineer, you will be deployed onsite at a banking client, serving as the first point of contact for all matters related to Eocean&rsquo;s WhatsApp Solutions. You will be responsible for diagnosing, troubleshooting, and resolving application-related issues while ensuring smooth day-to-day operations and maintaining strong client relationships. The role requires a proactive individual who can manage incidents efficiently, communicate effectively, and coordinate with internal teams for timely resolution.</p><p>Key Responsibilities</p><p>* Act as the onsite representative and first point of contact for Eocean&rsquo;s WhatsApp Solutions.</p><p>* Diagnose, troubleshoot, and resolve application-related issues in coordination with internal support and product teams.</p><p>* Monitor application performance, identify recurring issues, and provide timely updates to stakeholders.</p><p>* Communicate effectively with client teams through email, chat, or phone until resolution.</p><p>* Escalate complex cases to internal teams with proper documentation and root-cause details.</p><p>* Track and manage open issues, ensuring closure within defined SLAs.</p><p>* Support application deployments and conduct post-deployment validation activities.</p><p>* Maintain detailed records of incidents, resolutions, and best practices in internal knowledge bases.</p><p>* Prepare periodic reports highlighting issue trends, client feedback, and service improvements.</p><p>* Build and maintain strong working relationships with client representatives to ensure satisfaction and trust.</p><p>Qualifications and Experience</p><p>* Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.</p><p>* 2&ndash;3 years of experience in Application Support or similar customer-facing technical roles.</p><p>* Strong command over SQL databases (Microsoft SQL, MySQL, or Oracle).</p><p>* Hands-on experience with web-based or cloud-hosted applications.</p><p>* Familiarity with APIs, logs, and system integrations.</p><p>* Strong diagnostic and problem-solving skills with an analytical mindset.</p><p>* Excellent verbal and written communication skills.</p><p>* Ability to work independently and handle multiple priorities in a client-facing environment.</p><p>Key Competencies</p><p>* Application troubleshooting and root-cause analysis</p><p>* Effective communication and client relationship management</p><p>* Database query handling and analysis</p><p>* Time management and prioritization</p><p>* Documentation and attention to detail</p><p>* Collaboration and cross-functional coordination</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What is your current salary?</li><li>What are your salary expectations?</li></ul><p>Work Location: In person</p>

HR Force International

<b>Job Summary:</b><br>
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
<br><br>
<b>Key Responsibilities:</b><br>
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
<br>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
<br>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
<br>Conduct root cause analysis and provide permanent resolutions or documented workarounds.
<br>Assist clients with configuration, deployment, and performance optimization of our products.
<br>Document support cases, known issues, and resolutions in the internal knowledge base.
<br>Maintain SLA adherence and ensure timely communication with clients.
<br>Participate in product improvement discussions based on client feedback and recurring issues.
<br><br>
<b>Requirements:</b><br>
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>


QualityKiosk

<p></p><div><div><div><div><div><div><div><ul>MS-BankingHyderabad</ul></div><div><div><div><ul><div><div><div>
Posted On</div><div>
08 Oct 2025</div></div></div><div><div><div>
End Date</div><div>
07 Dec 2025</div></div></div><div><div><div>
Required Experience</div><div>
2 - 4 Years</div></div></div></ul></div></div></div></div></div></div></div><p></p><p><div><div><div><div><div>Basic Section</div></div></div><div><div><p>
No. Of Openings</p><p>
1</p></div><div><p>
Designation</p><p>
Application Support Engineer</p></div><div><p>
Closing Date</p><p>
07 Dec 2025</p></div></div></div><div><div><div><div>
Organisational</div></div></div><div><div><p>
MainBU</p><p>
EQPM</p></div><div><p>
Sub BU</p><p>
MS-Banking</p></div><div><p>
ParentCC</p><p>
COGS</p></div><div><p>
CostCenter</p><p>
COGS</p></div><div><p>
Legal Entity</p><p>
QualityKiosk Technologies Private Limited</p></div><div><p>
Legal Entity Location</p><p>
Navi Mumbai</p></div><div><p>
Country</p><p>
India</p></div><div><p>
Region</p><p>
India</p></div><div><p>
State</p><p>
Telangana</p></div><div><p>
City</p><p>
Hyderabad</p></div><div><p>
Working Location</p><p>
Hyderabad</p></div><div><p>
Client Location</p><p>
NA</p></div></div></div></div></p><div><div><div><div>
Skills</div></div><div><div><p>
Skill</p><div></div><div><div>
 APM
</div></div></div><div><p>Highest Education</p><p>
No data available
</p></div><div><p>CERTIFICATION</p><p>
No data available
</p></div><div><p>Working Language</p><p>
No data available
</p></div></div></div></div><div><div><div><div>JOB DESCRIPTION</div></div><p>
&gt; Specialized in troubleshooting, diagnosing and fixing IBM InfoSphere Optim problem for enterprise customer. 2&gt; Work with Data Archiving, Purging and Restoration process, test data management and privacy components to ensure efficient and secure data handling. 3&gt; Review diagnostic data interprets logs and provides solutions , training and documentation to requester. 4&gt; require strong analytical technical and communication skull, plus hands-on experience with Optim, database and technical support. 5&gt; Optim server/DB maintenances 6&gt; Updating and Appling fix pack for the IBM Optim 7&gt; Creating appropriate tickets and PMR in case of issues 8&gt; Implementation of IBM Optim data growth complete solution 9&gt; Creating DB aliases 10&gt; Creating Optim Objects 11&gt; ODM Data source 12&gt; Giving demo for multiple applications 13&gt; Creating necessary documents (if required)</p></div></div></div></div><p></p>

HARMAN India

<div>
 Providing technical support to teams for external clients when required.
 <br/>
 <br/>
 <ul>
  <li>
   Troubleshoot and resolve application-related issues
  </li>
  <li>
   Monitor application performance and system alerts
  </li>
  <li>
   Document support procedures and issue resolutions
  </li>
  <li>
   Collaborate with development and infrastructure teams
  </li>
  <li>
   Assist in application testing and deployment
  </li>
  <li>
   Train end-users on application functionality
  </li>
  <li>
   Escalate unresolved issues to appropriate teams
  </li>
  <li>
   Maintain knowledge base and support documentation
  </li>
  <li>
   Participate in Problem-Solving discussions.
  </li>
  <li>
   Collaborate with cross-functional teams to address system problems.
  </li>
  <li>
   Conduct root cause analysis for recurring issues.
  </li>
  <li>
   Expected to build knowledge and support the team.
  </li>
 </ul>
</div>


Apple

<div>Imagine what you could do here. At Apple, we believe new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don&rsquo;t just create products - they create the kind of wonder that&rsquo;s revolutionised entire industries. It&rsquo;s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple Operations and Supply Chain delivers to customer promise with revolutionary precision, accuracy and at an immense scale. At the heart of that revolution precision, accuracy and scale are best in class processes and systems. We are looking for an Application Support Engineer to lead the Automation for Global Support, who would be responsible for modernising Support planning and execution using intelligent tools and would be hands-on. This role is perfect for an individual contributor who thrives at the intersection of support process and platform engineering.
<br>
<br>
<b>Description</b><br>
<br>
We are looking for an Application Support Engineer to architect smarter, faster, and self-sufficient support processes and systems. Key responsibilities include : - Work in a high-trust environment with technical leadership. - Work in strategic, tactical, and operational capacity to improve quality and speed of Application Support - Lead innovation in support with cutting-edge AI and LLM-powered tools. - Work on impactful challenges, following up on issues to ensure root cause and corrective action. Invoke crisis management for critical incidents. - Act as technical lead during critical incidents for fast resolution, root cause clarity, and system hardening. - Influence developer and application teams to shift support left, instrument apps, build diagnostics, and integrate telemetry early. - Contribute to build smart support tools: AI/ML summarisers, chatbots, ticket intelligence engines, and knowledge search systems. Integrate LLM-based agents into workflows for automation. - Develop automation for auto-triage, self-healing, and real-time diagnostics. - Enhance observability platforms for early anomaly detection, enriched alerts, and predictive support. - Create scalable play-books and support-as-code tooling for improved operational readiness and knowledge reuse. Partner with Business and technical teams to deliver support and manage incidents.
<br>
<br>
<b>Minimum Qualifications</b><br>
<ul><li>
8+ years of experience in Enterprise Application Support Management
</li><li>Experience in handling observability/monitoring tools (PagerDuty, Data-dog, Prometheus, Splunk)
</li><li>Hands-on experience with Java, Python or other scripting languages, REST APIs
</li><li>Excellent verbal and written communication skills, attention to detail and the ability to communicate at all organizational levels
</li><li>Bachelor&rsquo;s or Masters degree in Engineering specialising in Computer Science or IT
</li></ul><br>
<b>Preferred Qualifications</b><br>
<ul><li>
Problem Solving techniques for issue resolution
</li><li>Ability to communicate clearly and professionally with our business partners on the status of production issues and resolution strategy. Excellent interpersonal and problem solving skills required to serve diverse customer base and deal effectively with escalating issues
</li><li>Ability to combine technology with a support mindset to lead automation, observability, and shift-left processes.
</li><li>Experience working with best-in-class processes of IT service management while working on complex IT systems landscape in a global organisations.
</li><li>Ability to develop smart support tools using LLM, summarisers, and self-serve diagnostics and search interfaces using natural language processing
</li><li>Experience building Tableau dashboards for reporting and metrics.
</li><li>Deep analytical skills, systems thinking, and the ability to turn support problems into scalable engineering solutions collaborating across engineering, monitoring, and portfolio teams.
</li><li>Able to drive cross-functional communications required to serve diverse customer base and deal with escalations efficiently.
</li><li>Understanding in Supply Chain domain (or) Support delivery process and tools.
</li>Past experience in Service Now for Incident Management.<br>
<li>
</li></ul><br>
<br>
Submit CV</div>

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