application support engineer

Itqan Raseel Co., Ltd

<p>We are urgently hiring Application Support Engineers to provide L1/L2 support for enterprise applications. The ideal candidate will ensure system availability, manage incidents, and work closely with technical teams to resolve issues efficiently.</p><p>Key Responsibilities</p><ul><li>Provide L1/L2 application support for enterprise systems</li><li>Monitor applications to ensure high availability and SLA compliance</li><li>Troubleshoot issues related to applications, databases, and APIs</li><li>Perform incident management and root-cause analysis</li><li>Collaborate with development and infrastructure teams</li><li>Support application deployments and performance monitoring</li><li>Maintain proper documentation and reporting</li></ul><p>Requirements</p><ul><li>Minimum 8+ years of experience in Application Support</li><li>Strong hands-on experience in L1/L2 support environments</li><li>Experience with SQL, HTTP diagnostics, and monitoring tools</li><li>Good understanding of databases and API integrations</li><li>Development background is required</li><li>Strong problem-solving and analytical skills</li><li>Ability to work in a fast-paced environment</li><li>Arabic-speaking is mandatory</li></ul><p>Job Type: Permanent</p><p>Pay: Up to ﷼13,000.00 per month</p><p>Work Location: In person</p>

Application Support Engineer

Tamara

<div><p><b>About Us</b></p>
<p>
Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.</p>
<p><b>
Your Role</b></p>
<p>
We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues.</p>
<p>
You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience.</p>
<p>
You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support.</p><br>
<p></p>
<p><b>
Your Responsibilities:</b></p>
<ul>
<li>Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.</li>
<li>Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.</li>
<li>Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.</li>
<li>Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.</li>
<li>Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.</li></ul><br>
<p></p>
<p><b>
Your Expertise:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.</li>
<li>Previous experience in technical support roles is required.</li>
<li>Advanced understanding and experience in SQL.</li>
<li>Strong problem-solving skills and a willingness to learn new technologies.</li>
<li>Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.</li>
<li>Customer-focused mindset with a dedication to providing exceptional service and support.</li>
<li>Ability to work independently as well as part of a team in a fast-paced environment.</li>
<li>Proficiency in using support ticketing systems and other relevant software tools.</li>
</ul>
<p>All qualified individuals are encouraged to apply.</p></div>

Chubb Insurance

<div><p>We are seeking a motivated and detail-oriented Software Support Engineer to join our IT team. This role is ideal for entry-level candidates who are passionate about technology and eager to build a career in software support and system operations.<br>
</p><p><br>
The Software Support Engineer will be responsible for supporting internal applications, troubleshooting technical issues, and collaborating with development and business teams to ensure smooth system operations.
</p><p><b>Key Responsibilities:
</b></p><ul><li>Provide technical support for internal software applications and systems.
</li><li>Investigate, troubleshoot, and resolve user-reported issues in a timely manner.
</li><li>Monitor system performance and ensure availability and reliability.
</li><li>Work closely with development teams to escalate and resolve complex issues.
</li><li>Assist in testing new features, bug fixes, and system enhancements.
</li><li>Maintain documentation for issues, solutions, and system configurations.
</li><li>Support data validation, basic queries, and reporting tasks (SQL-based).
</li><li>Communicate effectively with business users to understand and resolve issues.
</li><li>Participate in system deployments and post-release support.</li></ul></div>
<br><div><div><b>Qualifications
</b><br>
<b>Education:
 </b><br>
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
</li></ul><br>
<b>Technical Skills:
 </b><br>
<ul><li>Basic understanding of programming concepts (any language such as Java, Python, or JavaScript).
 </li><li>Familiarity with databases (preferably Oracle) and basic SQL queries.
 </li><li>Understanding of APIs and how systems integrate is a plus.
 </li><li>Familiarity with tools like Excel, Power BI, logging tools, and ticketing systems.
</li></ul><br>
<b>Soft Skills:
 </b><br>
<ul><li>Strong problem-solving and analytical skills.
 </li><li>Good communication skills (both written and verbal).
 </li><li>Ability to work under pressure and manage multiple tasks.
 </li><li>Strong attention to detail.
 </li><li>Willingness to learn and grow in a fast-paced environment.
</li></ul><br>
⸻
<br>
<br>
<b>Work Environment
 </b><br>
<ul><li>Collaborative team environment with exposure to real business systems.
 </li><li>Opportunity to learn from experienced engineers.
 </li><li>Career growth path.</li></ul></div></div>

<div>
 <p>
  <strong>
   Your Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this role, you will take ownership of the administration, operation, and continuous optimization of our database environments and selected business applications. You will act as a technical interface between business units, IT teams, and external service providers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Administering and operating database servers with a strong focus on Microsoft SQL Server, both on-premises and in cloud environments
 </p>
 <p>
  &middot; Installing, monitoring, and ensuring the stable and secure operation of managed database systems
 </p>
 <p>
  &middot; Handling escalations and acting as a single point of contact for complex incidents and problems
 </p>
 <p>
  &middot; Advising internal and external customers on database architectures, backup strategies, disaster recovery, and high-availability solutions
 </p>
 <p>
  &middot; Coordinating requirements and changes between business departments, IT teams, and external service providers
 </p>
 <p>
  &middot; Creating and maintaining comprehensive technical documentation for created and modified databases
 </p>
 <p>
  &middot; Structuring, analyzing, and implementing requirements as well as performance and stability optimizations
 </p>
 <p>
  &middot; Supporting department-specific applications across 1st, 2nd, and, where required, 3rd level support
 </p>
 <p>
  &middot; Coordinating application vendors in productive environments
 </p>
 <p>
  &middot; Creating reports, analyses, and dashboards for monitoring, controlling, and management purposes
 </p>
 <p>
  &middot; Participating in on-call duties when required
 </p>
 <p>
  &middot; Taking on defined ITSM roles such as Incident Manager, Problem Manager, and Change Manager
 </p>
 <p>
  &middot; Ensuring strict compliance with information security requirements, confidentiality obligations, and all contractual and legal regulations
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Your Profile
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Completed vocational training as an IT Specialist, a comparable professional qualification, or a completed degree in Computer Science, Business Informatics, or a related field
 </p>
 <p>
  &middot; ITILv4 Foundation certification
 </p>
 <p>
  &middot; Broad and solid general IT knowledge across infrastructure, systems, and applications
 </p>
 <p>
  &middot; Strong hands-on experience with Microsoft SQL Server or comparable database systems
 </p>
 <p>
  &middot; Good knowledge of the Microsoft BI Stack (SSIS, SSRS, SSAS)
 </p>
 <p>
  &middot; Sound understanding of IT fundamentals such as hardware, software, and networking
 </p>
 <p>
  &middot; Fluent English skills (at least B1 level)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; MCSA certification for Microsoft SQL Server or equivalent certifications for other database systems
 </p>
 <p>
  &middot; Knowledge of cloud architectures, preferably with Microsoft Azure or AWS
 </p>
</div>


Senior Database & Application Support Engineer

Naseej

<div></div><div><div><div><div><div><p>We usually respond within <b>a day</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
We are seeking an experienced <b>Application Support &amp; Operations Engineer</b> to support, operate, and troubleshoot applications in a live production environment.</div><div><b>
Key Responsibilities:</b></div><ul><div><div>
Provide technical support for applications running in a <b>production (live) environment</b>.</div></div><div><div>
Monitor, troubleshoot, and resolve application incidents and issues efficiently.</div></div><div><div>
Communicate clearly and professionally with end users and cross-functional technical teams.</div></div><div><div>
Document incidents, root causes, and implemented solutions in a structured manner.</div></div><div><div>
Ensure system stability, availability, and optimal performance.</div></div><div><div>
Deliver effective technical support to maintain high user satisfaction.</div></div></ul><div><b>
Requirements</b>:</div><ul><div><div>
Native or fluent <b>Arabic speaker</b>.</div></div><div><div><b>
8+ years of experience</b> in application support and operations within a production environment.</div></div><div><div>
Strong communication and interpersonal skills.</div></div><div><div>
Proven experience in incident management and issue resolution.</div></div><div><div>
Ability to work under pressure and handle critical production issues.</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Oper - Project Management
</div><div><b>Locations</b></div>
<div>Cairo office
</div><div><b>Nationalities that can apply.</b></div>
<div>Egyptians
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Shereen Zaki</b></div>
<div>Regional Talent Acquisition Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Application Support & Operations Engineer

Mantis Innovation

<div><div>Position: Controls Application Engineer</div>
<div>Start Date: Immediate</div>
<div></div>
<div>As a Controls Application Engineer, you will be responsible for developing BMS/SCADA applications at both a supervisory and controller level. You will help refine engineering standards and provide remote support to project and field teams. You will also be involved in providing support across multiple engineering functions within the Controls Engineering group. You should be familiar with both DDC and PLC programming, BACnet &amp; Modbus integrations, and have experience with building graphical front-end client interfaces.</div>
<h3 class="jobSectionHeader"><b>Controls Application Engineering
</b></h3><ul><li>This position will report to the Controls Engineering Manager.</li>
<li>Develop BMS applications across multiple platforms: e.g., Niagara, Ignition, Wonderware, Distech, PLC's.</li>
<li>Support the development and enforcement of engineering standards for programming, graphics, alarming, tagging, history management, and database creation.</li>
<li>Provide remote technical support to Project Managers and Field Engineers during project execution.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3><ul>
<li>10+ years of experience in the engineering field, preferably in Building Automation or Controls Engineering.</li>
<li>5+ years of BMS application development experience, with mission critical experience preferred.</li>
<li>Strong knowledge of DDC control theory &amp; HVAC applications and the ability to apply these principles to real-world scenarios.</li>
<li>Basic networking knowledge; addressing &amp; subnetting, IP + serial device configurations.</li>
<li>Comfortable working with industry standard protocol integrations such as: BACnet, Modbus, Ethernet/IP, SNMP, MQTT.</li>
<li>Basic networking knowledge, including manipulating PC settings to set up and commission devices on a network.</li>
<li>Experience with servers, network equipment, and IoT practices, specifically for BMS applications.</li>
<li>2+ years of experience with Niagara platform (Niagara N4 certification is preferred).</li>
<li>Familiarity with Distech field controllers and GFX programming, Ignition SCADA, Wonderware, and PLC systems.</li>
<li>Proficiency in Microsoft Office Suite.</li>
</ul><h3 class="jobSectionHeader"><b>Competencies</b></h3><ul>
<li>Must be able to work independently and in a team, handling multiple tasks across different projects.</li>
<li>Strong troubleshooting skills, with the ability to identify problems and develop effective solutions.</li>
<li>Knowledge of the construction contracting industry, especially in MEP fields, with experience in mission-critical environments a plus.</li>
<li>Understanding of Mechanical and Electrical equipment in typical Mission Critical environments.</li>
</ul><div>This role will provide the opportunity to work in a dynamic and fast-paced environment, where you will gain valuable experience with cutting-edge technologies and play a pivotal role in the successful completion of projects</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Controls Application Engineer

ITWORX

<div><p>Lead Software Engineer - L1 | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p>JD:</p>
<ul><li>Communicate with customer to understand the reported issue</li>
<li>Investigate and identify the root cause of the reported issues (DB, Network, Application, mobile App, etc.)</li>
<li>Troubleshoot and work with different teams including but not limited to infrastructure, DBA, security, development team to solve the reported issue</li>
<li>Fixing issues discovered during troubleshooting</li><br>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor's degree in computer science or equivalent</li>
<li>5+ Years of Experience</li>
<li>Strong SQL skills (queries, tuning, indexing, troubleshooting).</li>
<li>Administration of web/app servers (IIS, Tomcat, Nginx).</li>
<li>Troubleshooting across app, DB, OS, network, identity, and integration layers.</li>
<li>API, ETL, and ESB/iPaaS integration support (REST/SOAP, authentication flows, data pipelines).</li>
<li>Experience with React Native mobile application support (builds, releases, crash logs, compatibility).</li>
<li>Log analysis, performance tuning, and monitoring/alerting setup.</li>
<li>ITIL Incident, Problem, and Change management.</li><br>
</ul></div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 1 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2089</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>5+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor's degree in computer science or equivalent</li></ul></div></div></div></div></div></div></div><p></p>

Lead Software Engineer - L1

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Lead Software Engineer - L1