application support engineer

talentarchitect.com

<div><div>APPLICATION SUPPORT ENGINEER</div>
<div>Location: Remote US role, work from home status, with a small amount of client visits required, mainly in the Houston area. US citizenship required.</div><div> 
<div>
About Us</div>
<div>We are ATR, the industry leader in procedure management and work guidance systems for the high-risk industries (petrochemical, nuclear, refining, energy, and power). Headquartered in Texas, we serve clients across the globe. Our customers include some of the largest global international oil and gas companies as well as nuclear, power, etc.</div> 
<div></div>
<div>About The Role</div>
<div>The Customer Support Team helps our customers solve the most complex technical issues they encounter, from implementation onwards. You&rsquo;ll be a client-facing technician, working directly with many of the most significant institutions in the petrochemical, nuclear and high-risk industries.</div>
<div>This role is central to almost every other team in the company. You will be working directly with the Customer Support team as well as Software Developers and QA Engineers, along with Project Manager and Customer liaisons.</div> 
<div></div><div>What you will be working on:</div>
<div>Software Support: Gather relevant information regarding software issues/ challenges within the customer environment and assist in developing root cause analysis. Utilize our internal tracking system to meticulously log all customer issues with details. Escalate complex problems through established tools and processes in accordance with defined SLA commitments. Document user stories and requirements specifications to guide future product development. Deliver customer support via phone and email in a highly professional and courteous manner. Stay informed about product enhancements and fixes included in new releases.</div> 
<div>Installation Assistance: Perform software installations and upgrades for our clients, while effectively addressing environment related challenges. Aid with sanity testing and follow post installation checklists to ensure a seamless end-user experience.</div> 
<div>Problem Analysis/documentation: Effectively diagnose customer issues and conduct comprehensive investigations. Take full ownership of issues from start to end, while developing technical solutions or creating self-help knowledge resources as necessary for both internal and external use. Provide technical inputs to develop and enhance product documentation and curate existing support materials in distribution.</div> 
<div>Testing: Work on reproducing customer issues in-house, aid in testing and documenting expected outcomes. Collaborate with Support, Dev and SQA teams to share test results, track corrections, and advocate client feedback.</div> 
<div>Communication: Demonstrate outstanding verbal and written communication skills while maintaining a positive attitude toward problem-solving. Treat our customers with the highest level of courtesy and professionalism. Stay actively engaged in departmental and cross-functional communications, serving as a dedicated advocate for our customers.</div> 
<div>Key Requirements</div>
<ul><li>Act as the primary point of contact for assigned customers for their technical support requests.
</li><li>Clearly identify and own issues throughout their lifecycle to ensure effective resolution.
</li><li><div>Demonstrate strong analytical/ testing skills with a proactive, solutions-oriented mindset.</div>
</li><li>Experience working directly with external customers primarily via remote meetings/phone.
</li><li>Possess excellent verbal and written communication, organizational, and interpersonal skills.
</li><li>Communicate with kindness, professionalism, and a positive attitude at all times.
</li><li>Collaborate closely with the Support Manager to analyze and review customer issues and needs.
</li><li>Effectively prioritize and manage issues while working with multiple customers simultaneously.
</li><li>Document and track issues via tools such as Help Desk, Jira, Confluence, and other ATR systems.
</li><li>Maintain flexibility in scheduling, including rotating on-call support during weekends and holidays where necessary. Off hours support may be necessary at times.
</li><li>Ability to manage a busy workload and balance multiple priorities.
</li><li>Fulfill any other job duties as assigned.
</li></ul><div>Technical Skills</div>
<ul><li>Possess working knowledge of Windows Server, IIS, MS SQL Server
</li><li>Experience supporting web applications developed using .NET technology, REST APIs, and Entity Framework in both on-premises and SaaS environments, with a strong focus on Azure (preferred)
</li><li>Experience supporting modern SSO authentication methods such as OIDC (highly preferred)
</li><li>Experience supporting mobile native apps (Android/iOS/Windows) built on React, Electron, Node.js and similar technology (a plus)
</li><li>Some practical experience in programming languages (C#, JavaScript), Postman, and BI Tools (a plus)
</li></ul><div>Qualifications</div>
<ul><li>Bachelor&rsquo;s degree in computer science/related field
</li><li>1-3 years industry related experience
</li><li>Prior experience in a software support / troubleshooting role
</li></ul><div>Our benefits</div>
<ul><li>An annual base salary around 80K based on experience and qualifications
</li><li>A competitive variable compensation package
</li><li>Flexible and comprehensive healthcare plan
</li><li>401k Plan with a very competitive safe harbor match</li></ul></div></div>

Application Support Engineer

Klystron Global

Key ResponsibilitiesTechnical Support &amp; Troubleshooting<ul><li>Provide support for hardware, software, network, and application related issues</li><li>Diagnose and resolve technical problems including system configuration,</li></ul>account setup, and network connectivity<ul><li>Support Windows, Linux, and Mac OS environments</li><li>Provide remote and on-site technical assistance to users</li><li>Support and maintain Self-Service Kiosk systems and related applications</li><li>Troubleshoot issues related to computer systems, mobile devices, and</li></ul>other IT equipmentIssue Management<ul><li>Identify root causes of issues through targeted troubleshooting</li><li>Track system issues through to resolution within defined SLA timelines</li><li>Escalate complex technical issues to development or infrastructure teams</li><li>Maintain accurate documentation of issues and resolutions</li><li>Prioritize and manage multiple support requests simultaneously</li></ul>Application &amp; Business Support<ul><li>Understand business requirements and coordinate with stakeholders</li><li>Work with development teams to ensure requirements are clearly</li></ul>communicated<ul><li>Support application testing, user acceptance testing (UAT), and</li></ul>deployment<ul><li>Provide feedback to improve application stability and usability</li></ul>Customer &amp; Communication<ul><li>Guide users through troubleshooting steps via phone, email, or chat</li><li>Provide prompt and accurate updates to customers</li><li>Maintain strong and professional relationships with clients and internal</li></ul>teams<ul><li>Follow up with users to ensure systems are functioning properly after issue</li></ul>resolutionDocumentation &amp; Reporting<ul><li>Document technical knowledge, troubleshooting steps, and solutions</li><li>Prepare timely reports and system support documentation</li><li>Maintain internal knowledge bases and manuals</li></ul>Required Qualifications<ul><li>4&ndash;7 years of experience in IT Support, Technical Support, Help Desk, or</li></ul>similar roles<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or</li></ul>related field<ul><li>Strong experience with Windows, Linux, and Mac operating systems</li><li>Experience supporting enterprise applications and IT infrastructure</li><li>Experience supporting Self-Service Kiosk systems</li><li>Working knowledge of SQL and databases</li><li>Familiarity with remote desktop tools and help desk software (e.g.,</li></ul>Zendesk or similar)<ul><li>Good understanding of computer systems, networking, and mobile</li></ul>devices<ul><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer support skills</li><li>Ability to explain technical concepts clearly to non-technical users</li></ul>Preferred Certifications<ul><li>Microsoft Certifications (MCSA / MCSE or equivalent)</li><li>Cisco Certifications (CCNA or equivalent)</li><li>Linux Certifications (RHCE / Linux+ or equivalent)</li></ul>Additional Requirements<ul><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and collaboratively in a team environment</li><li>Good command of spoken and written Englis</li></ul>Job Type: Full-timePay: BD300.000 - BD600.000 per monthWork Location: In person

Independent Security Evaluators

<div>ISE is seeking an Associate SaaS Application Support Engineer to join our team. Your role will be to provide technical assistance and quality assurance for our clients as they leverage our platform. You will be working primarily as technical support with a team that values integrity, quality, dedication, and education as we continue to build our platform. 


What you&rsquo;ll do at ISE:
<ul>
<li>Monitor support channels for client service requests during normal business hours</li>
<li>Contribute manual and automated testing during the QA cycle</li>
<li>Synthesize client asks into reports/queries</li>
<li>Investigate technical issues that our clients encounter and respond accordingly</li>
<li>Escalate issues to the development and devops teams as needed, providing detailed steps to reproduce, pertinent system logs, and steps to reproduce</li>
<li>Contribute to helpdesk documentation as new issues arise or new solutions are dis-covered</li>
<li>Manage and monitor the backlog of service tickets</li>
<li>Attend standing meetings with clients to discuss issues and maintain clients relations</li>
<li>Test new releases and provide input to potential support issues</li></ul> 


What you bring to the table:
<ul>
<li>1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services OR a bachelor's degree or certification in a relevant technical field</li>
<li>Professional written and interpersonal skills are essential when communicating with customers and clients</li>
<li>Ability to prioritize and manage several milestones and tasks efficiently</li>
<li>General fluency in various technical domains</li>
<li>Experience with SQL and some knowledge of common programming languages</li>
<li>Familiarity with cloud watch logs and browser development tools</li></ul> 


Nice to have:
<ul>
<li>RDBMS database experience</li>
<li>Experience with manual regression testing</li>
<li>AWS Certification or other certification in relevant computer technology</li>
<li>Knowledge of common network protocols like HTTP, TCP, DNS, etc</li>
<li>Familiarity with Selenium/Selenide automated testing</li>
<li>Jira Service Management/Confluence or similar support platforms experience</li>
<li>Experience working with the Software Development Lifecycle</li>
<li>Located in Baltimore, Maryland or southern California to better serve our clients</li></ul> 


Salary:

$55K-$75K, according to experience 


If you don't think you meet all of the criteria above but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. 


What we bring to the table:
<ul>
<li>Check out joinise.io for full details</li>
<li>Work that matters; projects that impact people&rsquo;s everyday life and wellbeing</li>
<li>Quality, integrity, dedication, and education: our core values</li>
<li>Life balance: flexible schedule, work from home options, unlimited vacation</li>
<li>$0 health premium plan option, including spouse and family</li>
<li>Opportunities to research and publish, speak at major security events and conferences</li>
<li>Leadership and peers that support and mentor you: your growth is our growth, your success is our success</li>
Relaxed and fun environment: ditch the suit and tie, sit or stand at your desk or find a sofa 
<li>
</li></ul>How you&rsquo;ll learn at ISE:

Everyone has a mentor, or two or three sometimes. We hold you and ourselves accountable for your advancement. You&rsquo;ll learn directly from your mentor, your colleagues, resources vetted by the team, and at regular firetalk lunches by your peers &ndash; oh, and lunch is on us once a week in the office. You also have access to paid training, workshops, university courses, certification courses, and we&rsquo;ll pay for the certs too. Want to learn a new skill that you aren&rsquo;t currently using but want to? Great! Innovation is key&ndash;new technology is important. 
About ISE:

ISE is an independent security consulting and software firm headquartered in Baltimore, Maryland, dedicated to securing high value assets for global enterprises and performing groundbreaking security research. Using an adversary-centric perspective driven by our elite team of analysts and developers, we improve our clients&rsquo; overall security posture, protect digital assets, harden existing technologies, secure infrastructures, and work with development teams to ensure product security prior to deployment. Our team enjoys working in a creative, educational, and comfortable environment where they can thrive professionally. 


Building a Better Community:

We value different viewpoints and fresh perspectives. We embrace people who challenge our thinking and question the status quo. We are opposed to narrow minded, exclusionary, and discriminatory viewpoints or practices that inherently undermine our creative process, hinder growth, and impede innovation. 


Need more info?

Be sure you spend some time at www.ise.io. Make sure you look through all the perks on the Careers page, then check out our Research and Blog, our events page for the IoT Village, and About page. Follow us on Twitter @ISEsecurity and @IoTvillage</div>

Current Opening: Associate SaaS Application Support Engineer REMOTE

Canon Medical Informatics

<div>POSITION OVERVIEW

Join Our Team as a Clinical Application Support Engineer!

As a key member of our Customer Support team, you&rsquo;ll play a crucial role in delivering clinical application and technical software support to both our valued customers and internal teams. In this dynamic position, you&rsquo;ll collaborate with Clinicians, Technologists, PACS Administrators, and vendors to tackle challenges, support smooth implementations, and drive continuous improvements in application performance and user satisfaction.

Bring your problem-solving skills and commitment to quality care as you help shape the future of clinical workflows and ensure our clinical software delivers real-world impact. If you thrive in a collaborative environment and are excited to be the go-to expert for clinical applications, we want to hear from you!

RESPONSIBILITIES
<ul>
<li>Provide support to clinical users through knowledge of clinical processes, documented needs, workflows, and clinical practice standards.</li>
<li>Investigate, troubleshoot, reproduce, and determine solutions for customers reported problems.</li>
<li>Perform root cause analysis and resolution.</li>
<li>Support the team and customers on supported clinical applications and related clinical workflows</li>
<li>Deliver user training, documentation, and guidance to improve adoption and effective system use</li>
<li>Validate changes through testing and coordinate with stakeholders to ensure minimal disruption to patient care</li>
<li>Maintain detailed documentation of configurations, known issues, resolutions, and best practices</li>
<li>Act as the voice of the clinical user by providing feedback to product, engineering, and leadership teams</li>
<li>Manage the complaint handling process to ensure the timely, accurate resolution of customer issues.</li>
<li>Demonstrate a professional phone manner and presence with a customer-focused attitude toward issue resolution</li>
<li>Document all actions taken during problem resolution in appropriate internal tracking systems differentiating between complaints and non-complaints per FDA guidelines</li>
<li>Identify complaints that constitute potential hazards and bring them to the attention of the appropriate teams and leadership per company procedures.</li>
<li>Timely escalation of customer issues for evaluation and action by higher level support</li>
<li>Ensure a warm &ldquo;hand-off&rdquo; of hot issues and customer escalations</li>
<li>Assist in creation of educational and clinical marketing materials</li>
<li>Support business partners and 3rd party product offerings for nuclear cardiology, nuclear neurology, magnetic resonance cardiology, magnetic resonance neurology, magnetic resonance oncology, PET imaging, Spectral Imaging, and cardiac ultrasound</li>
<li>Collaborate cross-functionally with product teams on defects, enhancements and feedback requests submitted by users.</li>
<li>Proactively look for ways to improve and promote quality</li>
</ul>
QUALIFICATIONS &amp; OTHER REQUIREMENTS
<ul>
<li>Bachelor&rsquo;s Degree in Computer Science, Biology, Management Information Systems, Medical Field or related field or equivalent work experience.</li>
<li>3+ years of experience in a clinical and/or radiology environment.</li>
<li>ARRT Certified Required in either Radiography, Nuclear Medicine Technology, Radiation Therapy, Magnetic Resonance Imaging, Sonography.</li>
<li>Post-Primary required in either Computed Tomography, Magnetic Resonance Imaging, Cardiac Interventional Radiography, or Vascular Interventional Radiography.</li>
<li>Proven track record working directly with doctors, specialists, technologists, etc. in a clinical environment.</li>
<li>Demonstrated excellent verbal and written communication skills, including call tracking database entry, information sharing among peers, and customer handling.</li>
<li>Ability to work an on-call rotation for clinical emergencies after normal business hours, including weekends.</li>
<li>Capable of traveling to a customer site to resolve issues directly, up to 10% travel.</li>
</ul>
Preferred
<ul>
<li>Experience using Vitrea or competing 3D post processing clinical application in the field</li>
</ul>
JOB COMPETENCIES
<ul>
<li>Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.</li>
<li>Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.</li>
<li>Dependability - Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.</li>
<li>Problem Solving - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.</li>
</ul>
COMPENSATION

$68,460 - $102,690, dependent on experience

In alignment with applicable pay transparency legislation, we disclose the full salary range for this position. Our compensation philosophy is designed to ensure fair and equitable pay practices that are both market‑competitive and internally consistent. Salary ranges are established using external market data and are intended to reflect the full scope of experience, skills, and proficiency levels associated with the role.

As part of our standard hiring practice, we aim extend offers at or near the midpoint of the range for candidates who are fully qualified and demonstrate the knowledge, skills, and experience required to perform the role independently and effectively. Final compensation decisions may vary based on individual qualifications, experience, and other job‑related factors, while remaining within the established range.

COMPANY OVERVIEW

At Canon Medical Informatics (formerly Vital Images, Inc.), what we do matters. This is at the heart of every product we develop, every service we provide, and especially each member of our team. As part of Canon Medical Systems Corporation, we lead the industry with the latest health imaging informatics solutions. Our products handle millions of medical images and health records a day across the world. Canon Medical Informatics experiences the best of both worlds with a dynamic and collaborative environment, casual culture, and agility of a mid-sized company, while having the support and resources of Canon Medical Systems Corporate, our parent company.

Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team&rsquo;s innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Canon Medical Informatics might be right for you!

COMPANY VALUES

Unity, Courage, Tenacity, Teamwork, and Excellence

WHAT WE OFFER YOU

Canon Medical Informatics offers a dynamic workplace, competitive compensation package, and room for learning and growth in our organization. This is an environment in which things move quickly and you&rsquo;ll have the opportunity to wear many hats. We have a casual dress code, offer flexible work hours and actively foster work-life balance, because anything else simply isn&rsquo;t sustainable. Our Minnetonka, MN office is located about 12 miles southwest of downtown Minneapolis. Our office is near several walking paths and restaurants that are a quick drive away. Our team loves what we do and has fun doing it together. We look forward to receiving an application from you.

Canon Medical Informatics is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</div>

Clinical Applications Support Engineer

DeepSource Technologies

<div>Role Overview 
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.
Key Responsibilities<ul><li>Provide second-level support for Linux and Windows platforms</li><li>Perform advanced system and application monitoring &amp; analysis</li><li>Troubleshoot OS, application, and connectivity issues</li><li>Manage incidents through ticketing tools and ensure SLA adherence</li><li>Support on-site technical interventions when required</li><li>Collaborate with higher support tiers and vendors</li><li>Communicate directly with clients for issue handling and updates</li><li>Contribute to operational improvements and preventive actions</li></ul> 
Requirements<ul><li> 
Strong Linux / Windows administration experience</li><li>Solid understanding of monitoring and performance analysis</li><li>Good networking troubleshooting capabilities</li><li>Experience with ticketing / ITSM tools</li><li>Strong English fluency</li><li>Strong communication &amp; client-facing skills</li><li>Saudi National</li></ul></div>

L2 Support Engineer (Saudi National) - Riyadh,KSA

Openkyber

<div>Job Title: Application Support Engineer (PossibleNow and Java)
Location: Atlanta, GA
Duration: Long Term
Job Description: We are seeking a highly motivated Application Support Engineer with strong Java and PossibleNow background and experience supporting highly regulated critical PossibleNOW (compliance &amp; consent management platform) applications in a production environment. The ideal candidate will have hands-on experience in PossibleNow app runs on AWS cloud, incident management, performance monitoring, troubleshooting, and application reliability, along with familiarity in observability tools such as Splunk and Dynatrace. This role will partner closely with Development, Infrastructure, Database, and Business teams to ensure high availability, compliance integrity, and performance optimization of customer-facing and regulatory applications.
Key Responsibilities
Production Support &amp; Incident Management
<ul><li>Provide L2 Support for PossibleNOW applications in production.</li>
<li>Troubleshoot application issues across Java-based services and middleware.</li>
<li>Perform root cause analysis (RCA) for incidents and recurring defects.</li>
<li>Participate in on-call rotation and ensure SLA adherence.</li>
<li>Manage incidents, problems, and change requests via ITSM tools (ServiceNow).</li>
</ul>Application Monitoring &amp; Observability
<ul><li>Monitor application health using Splunk (log analysis) and Dynatrace (APM &amp; performance monitoring).</li>
<li>Analyze logs, JVM metrics, thread dumps, heap dumps, logs.</li>
<li>Proactively identify performance bottlenecks and recommend optimizations.</li>
<li>Build dashboards and alerts to improve observability and reduce MTTR.</li>
</ul>PossibleNow, Java &amp; Middleware Support
<ul><li>Debug Java-based PossibleNow and interface API/batch applications (Spring/Spring Boot preferred).</li>
<li>Analyze application logs and stack traces.</li>
<li>Support REST/SOAP integrations and troubleshoot API-related issues.</li>
<li>Work with application servers (Tomcat/WebLogic/JBoss).</li>
</ul>Database &amp; Data Support
<ul><li>Execute SQL queries for troubleshooting (Oracle/SQL Server).</li>
<li>Validate data integrity, troubleshoot batch jobs, and support ETL processes.</li>
<li>Assist in performance tuning and query optimization.</li>
</ul>Release &amp; Change Support
<ul><li>Support code deployments and post-release validation.</li>
<li>Perform smoke testing and production validation.</li>
<li>Coordinate with DevOps teams for CI/CD pipeline issues.</li>
<li>Participate in change management governance processes.</li>
</ul>Compliance &amp; Security
<ul><li>Support regulatory and consent management workflows within PossibleNOW.</li>
<li>Ensure compliance-related data accuracy and audit readiness.</li>
<li>Follow secure coding and access control practices.</li>
</ul>Required Qualifications
<ul><li>Bachelor's degree in computer science, Information Systems, or related field.</li>
<li>4+ years of Application/Production Support experience.</li>
<li>Strong hands-on experience with Java applications.</li>
<li>Experience with PossibleNOW platform (or similar compliance/consent management systems).</li>
<li>Experience using Splunk for log analysis.</li>
<li>Experience using Dynatrace or other APM tools.</li>
<li>Strong SQL skills for troubleshooting and data validation.</li>
<li>Understanding of Linux/Unix commands.</li>
<li>Knowledge of ITIL processes (Incident, Problem, Change Management).</li>
</ul>Preferred Qualifications
<ul><li>Experience in Financial Services / Regulated environments.</li>
<li>Knowledge of CI/CD pipelines (Jenkins, GitHub, AWS DevOps).</li>
<li>Experience with cloud platforms (AWS).</li>
<li>Familiarity with batch processing and file transfers (SFTP, Connect:Direct).</li>
<li>Experience with automation/scripting (Shell/Python).</li>
</ul>Key Competencies
<ul><li>Strong analytical and problem-solving skills.</li>
<li>Ability to work in a high-pressure production environment.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>Proactive monitoring and continuous improvement mindset.</li>
<li>Strong documentation and RCA reporting skills.</li>
</ul>Success Metrics
<ul><li>Reduction in recurring incidents.</li>
<li>Improved MTTR and SLA adherence.</li>
<li>Increased system uptime and stability.</li>
<li>Proactive issue detection via monitoring improvements.</li>
<li>Clean audit findings for compliance applications.</li>
</ul>For applications and inquiries, contact: hirings@openkyber.com</div>

AWS Database Engineer / Cloud DBA

JOB HUB GLOBAL

Job description:Our client a leading global technology company is seeking skilled and dedicated Software Service Engineers (Tier 1 &amp; Tier 2) to join their team in Doha, Qatar. This is an exciting opportunity to work with cutting-edge utility software applications and provide outstanding customer support. As a Software Service Engineer, you will play a key role in managing customer inquiries, resolving technical issues, and ensuring seamless application performance. If you&rsquo;re passionate about technology, customer service, and working in a collaborative environment, we invite you to apply for this dynamic and impactful role.Job Title: Software Service Engineer (Tier 1, Tier 2)Location: Doha, Qatar (Office and Customer Locations)Language Skills: Proficiency in English, French and Arabic is a mustJob Summary:We are seeking a skilled and motivated Software Service Engineer to join our team in Doha, Qatar. As a Tier 1 and Tier 2 support specialist, you will be responsible for providing exceptional customer support for utility software applications. This role requires you to communicate complex technical information to both non-technical and technical audiences, work autonomously and collaboratively with team members, and apply ITIL principles.The ideal candidate should have excellent verbal and written communication skills, strong problem-solving abilities, and technical expertise in troubleshooting. Multilingual skills (French and Arabic) are advantageous. A service-oriented mindset, proactive attitude, and the ability to handle sensitive information are essential.Responsibilities:<ul><li>Customer Inquiries: Validate and manage incoming customer inquiries, ensuring adherence to response SLAs.</li><li>Incident Resolution: Investigate and resolve incidents and defects, aiming for first-time resolution.</li><li>Remediation Activities: Perform first-line remediation tasks (e.g., user creation, password reset).</li><li>Ticket Management: Drive tickets to resolution within agreed SLAs and escalate/re-prioritize based on customer requests or potential SLA violations.</li><li>Documentation: Create and update problem records and knowledge management articles in English.</li><li>Monitoring: Support customers in monitoring technical operations and application performance.</li><li>Collaboration: Work with other support tiers to resolve trouble tickets.</li><li>Application Management: Administer application accounts, users, and security; monitor and optimize application performance.</li><li>Security &amp; Updates: Identify and address security issues, and apply patches to applications, modules, and interfaces.</li><li>Health Checks &amp; Recovery: Perform application health checks and recovery procedures as needed.</li><li>Knowledge Base: Maintain and update knowledge management systems, ensuring accurate and helpful content.</li><li>Cross-Functional Coordination: Act as the primary interface between customers and internal teams, collaborating with application management teams when necessary.</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.</li><li>Experience: Expert knowledge of utility software applications.</li><li>Technical Skills:</li><li>Strong problem-solving abilities.</li><li>Experience with ticketing systems (e.g., ServiceNow, Maximo, Remedy).</li><li>Knowledge of ITIL principles and practices.</li><li>Communication Skills:</li><li>Excellent verbal and written communication in English.</li><li>French and Arabic language skills preferred.</li><li>Ability to convey complex technical information to diverse audiences.</li><li>Work Style:</li><li>Ability to work autonomously and collaboratively within a team.</li><li>Service-oriented mindset with a proactive approach to customer needs.</li><li>Attention to Detail: Strong ability to handle sensitive information and maintain confidentiality.</li><li>Other Skills: Quick learner, adaptable, and exceptional customer service skills.</li></ul>Additional Information:<ul><li>Working Hours: 10 hours per day, 5 days a week, Sunday to Thursday shifts between 6:30 AM - 9:00 PM, with potential rotation for weekend cover.</li><li>Location: Doha, Qatar &ndash; office and customer location.</li></ul>If you are passionate about providing excellent customer service and meet the qualifications above, apply now to join our dynamic team of Software Service Engineers!THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTEDAbout Job Hub GlobalAt Job Hub Global, we believe that people are at the heart of every great organization. As a premier HR consultancy, we are passionate about helping businesses thrive by providing bespoke recruitment, staff outsourcing, workforce solutions, and HR management consultancy services that are tailored to meet your unique needs.With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, Job Hub Global is here to partner with you every step of the way.Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our businessJob Types: Full-time, Temporary, Contract Contract length: 12 monthsPay: QAR7,500.00 per monthApplication Question(s):<ul><li>Do you have proficiency in French?</li><li>Do you have experience providing Tier 1 and/or Tier 2 support for technical issues?</li><li>Are you familiar with ITIL principles and practices?</li><li>Do you have experience using ticketing systems like ServiceNow, Maximo or Remedy?</li></ul><ul><li>Do you accept the salary on offer?</li><li>Are you available to join immediately?</li><li>How many years total experience you have ?</li></ul>

Technical Support Engineer - French Must

Search 10000+ Application support engineer jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 application support engineer jobs Near Me

Application Support Engineer

Application Support Engineer

Current Opening: Associate SaaS Application Support Engineer REMOTE

Clinical Applications Support Engineer

L2 Support Engineer (Saudi National) - Riyadh,KSA

AWS Database Engineer / Cloud DBA

Technical Support Engineer - French Must