application support engineer

Accenture

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : C# Programming Language 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and implementing solutions to enhance system reliability and efficiency. You will engage with stakeholders to understand their needs and ensure that the software applications function seamlessly, contributing to the overall success of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Document and maintain records of issues and resolutions to enhance knowledge sharing within the team. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in C# Programming Language. - Strong understanding of software debugging techniques. - Experience with application performance monitoring tools. - Familiarity with database management systems and SQL. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in C# Programming Language. - This position is based at our Chennai office. - A 15 years full time education is required.
 
15 years full time education

Application Support Engineer

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Contract Management 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring system functionality, and enhancing user experience through effective solutions. You will engage with different stakeholders to gather requirements and feedback, contributing to the continuous improvement of the systems you support. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and procedures to enhance team knowledge. - Engage in training and mentoring junior team members to foster a collaborative environment. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Contract Management. - Strong analytical skills to assess and resolve software issues effectively. - Experience with software troubleshooting and problem-solving techniques. - Familiarity with database management systems and their integration with applications. - Ability to communicate technical information clearly to non-technical stakeholders. Additional Information: - The candidate should have minimum 2 years of experience in Contract Management. - This position is based at our Gurugram office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Dynatrace Administration 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all components function seamlessly to support business operations. You will engage in problem-solving activities, analyze system logs, and implement solutions to maintain optimal system functionality, contributing to the overall efficiency of the organization. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Dynatrace Administration. - Strong understanding of application performance monitoring and management. - Experience with incident management and troubleshooting methodologies. - Familiarity with cloud environments and their integration with monitoring tools. - Ability to analyze system metrics and logs for performance optimization. Additional Information: - The candidate should have minimum 5 years of experience in Dynatrace Administration. - This position is based at our Bengaluru office. - A 15 years full time education is required.
 
15 years full time education

Klystron Global LLC

Job SummaryApplication Support Engineer responsibilities include resolving Hardware issues, Application issues, network issues, configuring systems and using remote connections to provide immediate support. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you&rsquo;re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we&rsquo;d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Job Responsibilities<ul><li>Research and identify solutions to software and hardware issues</li></ul><ul><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li></ul><ul><li>Ask customers targeted questions to quickly understand the root of the problem</li></ul><ul><li>Track computer system issues through to resolution, within agreed time limits</li></ul><ul><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue</li></ul><ul><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li></ul><ul><li>Provide prompt and accurate feedback to customers</li></ul><ul><li>Refer to internal database or external resources to provide accurate tech solutions</li></ul><ul><li>Ensure all issues are properly logged</li></ul><ul><li>Priorities and manage several open issues at one time</li></ul><ul><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li></ul><ul><li>Prepare accurate and timely reports</li></ul><ul><li>Document technical knowledge in the form of notes and manuals</li></ul><ul><li>Maintain jovial relationships with clients</li></ul>Job Requirements<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li></ul><ul><li>Hands-on experience with Windows/Linux/Mac OS environments</li></ul><ul><li>Hands on experience in supporting ATM or Kiosks</li></ul><ul><li>Hands on experience in supporting applications</li></ul><ul><li>Good understanding of SQL</li></ul><ul><li>Good understanding of computer systems, mobile devices and other tech products</li></ul><ul><li>Ability to diagnose and troubleshoot basic technical issues</li></ul><ul><li>Familiarity with remote desktop applications and help desk software (eg. Zendesk)</li></ul><ul><li>Excellent problem-solving and communication skills</li></ul><ul><li>Ability to provide step-by-step technical help, both written and verbal</li></ul><ul><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><ul><li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus</li></ul><ul><li>Good command of English.</li></ul>Job Types: Full-time, PermanentPay: RO300.000 - RO500.000 per monthApplication Question(s):<ul><li>Do you have Oman Driving License?</li></ul>

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP ABAP Development for HANA 
Good to have skills : NA 
Minimum 3 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve analyzing system performance, troubleshooting problems, and collaborating with team members to ensure seamless operations and optimal functionality of applications. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency of business processes. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and solutions to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA. - Strong understanding of object-oriented programming principles. - Experience with debugging and performance tuning of ABAP programs. - Familiarity with SAP HANA database concepts and data modeling. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in SAP ABAP Development for HANA. - This position is based at our Mumbai office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : Network Infrastructures 
Good to have skills : NA 
Minimum 5 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of processes and services, all while maintaining a focus on delivering high-quality support to end-users and stakeholders. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor system performance and proactively address potential issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and architectures. - Experience with troubleshooting network connectivity issues. - Familiarity with network security practices and tools. - Ability to analyze and optimize network performance. Additional Information: - The candidate should have minimum 5 years of experience in Network Infrastructures. - This position is based at our Pune office. - A 15 years full time education is required.
 
15 years full time education

Project Role : Application Support Engineer 
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
 
Must have skills : SAP FIORI/Gateway architecture 
Good to have skills : NA 
Minimum 2 year(s) of experience is required 
Educational Qualification : 15 years full time education 
 
Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing support for SAP ABAP Development and ensuring smooth functioning of the system. You will engage with various stakeholders to understand their needs and provide timely solutions, ensuring that the systems operate efficiently and effectively. Your role will also include monitoring system performance and proactively addressing potential issues before they escalate, contributing to the overall stability and reliability of the business operations. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and procedures to enhance team knowledge. - Collaborate with cross-functional teams to ensure seamless integration of applications. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP FIORI/Gateway architecture. - Strong understanding of SAP ABAP Development. - Experience with troubleshooting and resolving application issues. - Familiarity with system performance monitoring tools. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 2 years of experience in SAP FIORI/Gateway architecture. - This position is based at our Kolkata office. - A 15 years full time education is required.
 
15 years full time education

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